Database Users

Bought a Qtek 9000, first impressions & questions

I bought a Qtek 9000 a couple days ago and I'm pleasently surprised. I heard all the bad stories about the MDA PRO, O2 Exec, ... so I kind of feared the worst. But I took a chance and bought it anyway and the Qtek doesn't seem to be as bad as the other versions.
It does ring when I get called and the ring isn't late. I didn't notice any difference with my previous phone. So that's positive, I didn't change the ringtone on the other hand, so I don't have a large mp3 as ringtone.
Second, it is stable. Haven't had a crash, hangup, program error. Nor does it crash when I receive a SMS. I have received about 10 SMS'es though, not alot i know. The device is pretty snappy, I never have to wait a few seconds when opening programs or changing the screen-rotation. Also when I bring it back from standby, I don't have to wait at all...
I did a soft reset after setting the regional settings and the phone has been on for allmost 5 days. No major RAM issues, although the free RAM is shrinking, stopping applications in the memory-settings does free up some RAM, but not all. When I first booted the device I had just over 30MB free, and it has slowly decreased to about 18-19MB. I haven't installed any extra programmes on it.
So I might consider a soft reset when it reaches 10MB or so. But my question is, is a soft reset bad? Because you can't really shut the device off, you can only put it in sleep/standby. So rebooting it like a normal pc isn't possible. Does a soft reset damange any programs, settings... that's my main question.
Also, what's the best way to keep the battery in top-condition. Charge it when it's at 20% when the device tells you to charge it. Or charge it when you can, because it doesn't matter when you charge...
And one last thing, MSN Messenger doesn't draw the conversation window that well... Sometimes the part of the screen where your received/sent messages are shown is really small (about 3 lines high) and there is a large whitespace under the field where you type your message.
Thanks a lot to the guys at this forum for providing me with the most reliable info about the device, so I knew what I was getting.
Emmerman
PS: I ordered a Brando Screen Protector Plus, any comments, things I should know before I put it on the screen?

This is a good post to read first: http://forum.xda-developers.com/viewtopic.php?t=32218&start=150
Here you will have an is\dea of what to expect between a QTEC and an O2 NEW ROM version have to offer.

Thanks for the link, but I wasn't really looking for a new ROM. As I'm quite new to the Universal, I prefer getting to know the device itself better, before I start doing the more 'professional' things. Besides, I don't have any major issues with the Qtek ROM at the moment.
I just wanted to know a little more about soft-resetting the device and how to charge your battery for best longterm performance. Because I find the manual quite minimalistic.

To soft reset: YOU RETAIN YOUR SETTINGS.
1) Just press the small pin hole found at the back of the Universal right beside the USB plug.
To hard reset: YOU LOOSE YOUR CURRENT SETTINGS. BACK TO FACTORY SETTINGS.
A) Method One
1) Go to Start.
2) Go to Programs.
3) Go to Clear Storage.
4) Type in the code: 1234
5) Press YES.
6) Wait for the automatic reset.
B) Method Two
1) Press and hold the two keys with this mark (-) at the same time found at the top most part of the keyboard.
2) While pressing these 2 keys, press the pin hole found at the back of the Universal for 1 second.
3) You will notice a reset and a blank screen will appear.
4) It will prompt you to either press X or 0.
5) Just choose which one you prefer.

emmerman said:
Does a soft reset damange any programs, settings... that's my main question.
Also, what's the best way to keep the battery in top-condition.
PS: I ordered a Brando Screen Protector Plus, any comments, things I should know before I put it on the screen?
Click to expand...
Click to collapse
1) No, a reset both hard and soft does not damage your Universal. A soft reset to clear out the memory is good to speed up things better.
2) The best way is to leave it charging for more than 16 hours the first time. Unplug and use it till it drops to around 15% then charge it fully again, this time it does not need the 16 hours. Just wait for the green light indicating a full charge. After following these first two, just keep it plug-in before going to sleep at night making sure you got a full charge for the next morning.
3) I don't know about Brando's screen protector but I used Proporta's screen protector which included a wipe cloth and a screen spreader. I've had my screen protector on before I started even charging and using my phone. Another tip is to use a small peice of tape to take off some dust or specs that might have stuck on the screen before applying the screen protector. Sometimes even with the wipe there are still dust residues. You can also use the tape to clean the side of the screen protector that is going to stick on the screen.

Isn't a soft reset similar to pushing the reset button on your desktop? So couldn't you loose cached data that is in the RAM, because it wasn't written to ROM yet?

emmerman said:
Isn't a soft reset similar to pushing the reset button on your desktop? So couldn't you loose cached data that is in the RAM, because it wasn't written to ROM yet?
Click to expand...
Click to collapse
I had never lost any data after a soft reset. It free up unused memory that was being kept by the system for faster processing. Plus WM5 has persistent memory now. May be that was the difference?

So in fact, you can't shutdown a Qtek? You can put it in standby modus, but the phone is still working then. And resetting it, is just rebooting it. So if you want to take out your SIM card, you have to take the battery out while it is actually running?

You actually can turn you device off, with a little help of some small programs, like PsShutXP for example.

Hmm, thanks for the info. I will look into that one, but at the moment I'm still very hesitant to install any third party applications on my 6-days old precious.
One other question, does the led blink orange when you receive a SMS. Because now it doesn't, it blinks green, like normal. But I seem to remember the first I got it, it blinked orange. Or am I confused.

@emmerman
You are right you can lose data. I have lost emails and other users have reported loss of WEP keys etc. But I have never had this problem with Symbian devices.

emmerman said:
One other question, does the led blink orange when you receive a SMS. Because now it doesn't, it blinks green, like normal. But I seem to remember the first I got it, it blinked orange. Or am I confused.
Click to expand...
Click to collapse
Can anyone answer this one.

Go to Start>Settings>Sound and Notifications>Notifications Tab>Choose the event you wish to correct.
The changes in any settings never occurred on mine nor any type of freezes. Something I am glad about.
What I did when I first turned on my device, off from the box or right after a hard reset, was to go through those settings and made sure they are all configured the way I want them to notify me. This is the only difference I could possibly think of why others have disappearing settings on notifications.

Im going mad with this

I have been sorting out my exec. radio rom and all that.
now I can not turn off my exec. get it to standby but not fully switch off.
I have looked on here and cannot find anything to help.
any ideas ?
tried holding down the power button ect. turning everything off in the wifi window thing.

Carll said:
I have been sorting out my exec. radio rom and all that.
now I can not turn off my exec. get it to standby but not fully switch off.
I have looked on here and cannot find anything to help.
any ideas ?
tried holding down the power button ect. turning everything off in the wifi window thing.
Click to expand...
Click to collapse
Remove the battery. Kidding aside, I don't think it is possible. The most I can do to limit the battery drain is to turn off all radios (GSM, WIFI, BT) then press the off/on switch.
I don't believe there is a way to FULLY turn it off short of removing the battery.

thanks for the reply.
you must be able to switch it off. I work with a lot of large electro magnets and need to be able to power down completely to aviod screwing it up in the fields

you cannot turn it off completely! only battery removal will do that,
its not like the wizard where you can press and hold the power button and do a shutdown,
is flight mode not enough? just where you turn the cellular parts off?

Oh well Bat out it is.
I have to walk though a strong magentic field to get to my office.
Can not wear a watch as it will get knackered.
One of the lads at work got a new laptop. Put it into Stand by walked it though the field and it was shagged.
The magents we use are massive. would pick up a car with no problem at all.

Oh well Bat out it is.
I have to walk though a strong magentic field to get to my office.
Can not wear a watch as it will get knackered.
One of the lads at work got a new laptop. Put it into Stand by walked it though the field and it was shagged.
The magents we use are massive. would pick up a car with no problem at all.

Carnivor said:
is flight mode not enough? just where you turn the cellular parts off?
Click to expand...
Click to collapse
dont think so... just think about the following situation: You are 12 hours far away from.... a charger/home/USB port.. whatever, and the battery is running out. what do you do?
one solution would be to turn if off for a while... if possible.!

Yeah, its one really strange design move to not include an off button. I could never figure this one out myself. I assume it would be possible to add this, but it would require some hardware tweaking. Short of the huge car picking up magnet problem though, it probably isnt too big a deal (at least for me, the SD card stopping working at 5% power or whatever is much worse!)

Windows Mobile Side is Dead

I hope there is an easy fix to my issue.
My windows mobile side is completely dead... all you get is a blank screen.
I am not sure how to tell if this is software or a hardware issue.
Can I just re-install the windows mobile OS, or do I need to use the recovery partition?
Any help would be appreciated.

Have you taken the battery out and put back in, rebooted Vista? Do that first bfore coming back to us...good luck.

Have you taken the battery out and put back in, rebooted Vista? Do that first bfore coming back to us...good luck.
Click to expand...
Click to collapse
Yes I have. I am hoping I don't have to loose my Vista setup. I can't get WM to do anything.

hi
i have the same proble,
y recovered from the recovery utility and the problem is the same, a black snapvue.
the sound also stopped working.
ive tried almost everything that i found here and nothing seems to work i allways get a conection error message.
i realy dont know what else to do, because im in argentina and i have to ship it to the us, for repairs.

Does the recovery utility that restores from the recovery partition also rebuild the WM side of the phone?

No. The system recovery partition is for the Vista side only.
Regards,
Dave

So is there a way to re-install WM side?

Just got off the phone with HTC.... the Shift is on its way to be repaired by them.

Same here. I believe it is caused by one of the Vista update.
Complete blank screen at WM6. Clear SnapVue does not work.

Guys, I managed to fix the problem:
http://www.pocketables.net/2008/05/how-to-hard-res.html
Just follow the instruction. Then you unplug everything and reboot the machine. It's back to normal.

shu_sum said:
Guys, I managed to fix the problem:
http://www.pocketables.net/2008/05/how-to-hard-res.html
Just follow the instruction. Then you unplug everything and reboot the machine. It's back to normal.
Click to expand...
Click to collapse
I had seen those instructions before I sent my shift off to the factory, but shift tech support seemed like they were convinced it would need to go back to the factory... so that is what I did.
Wish someone (smarter than me) could write a little program or batch file that could do that.

Dean405 said:
I had seen those instructions before I sent my shift off to the factory, but shift tech support seemed like they were convinced it would need to go back to the factory... so that is what I did.
Wish someone (smarter than me) could write a little program or batch file that could do that.
Click to expand...
Click to collapse
well i can try and implement the task 28 sending in a program that automatically does it so no playing around with mtty ... I'll look how easily is that done. I have compiled some apps before that do a specific task instead of firing up mtty, but for the shift there's some extra things to look out for
until then just do the enterbootloader app then run mtty according to the instructions.

Power management in Snapvue was at fault
I had the problem where Snapvue was blank too. This was after loading a bunch of CAB files so I am not sure which one was at fault. The Snapvue button did not seem to work and I had to use a flick of the power button to flip to Vista and back again to the blank Snapvue screen.
Once in Vista I used the 'reset snapvue' utility which then started up Snapvue (took a few minutes).
So now with the Snapvue WM side back up I checked the power management options on the Advanced tab and saw that it was set to turn of the device if not used for 2 minutes. So I unchecked that option and now Snapvue is always there!
I am certain I did not change my power settings in the first place so anyway a blank Snapvue screen is most likely due to Snapvue being powered off.

unable to boot shift

Help needed.
I have been leaving my Shift in the drawers for sometime. Today, I took it out and charged the battery.
It boot up sucessfully after a full charge but went into sleep mode when I was loggin in. The it refused to boot up from then on.
The green light on both the "start" and "battery" light is on but that is all about it. No activity on the screen or the harddisk.
I tried the "F3" button as well but nothing happens.
I need help please! Was thinking of upgrading it to Windows 7.
Thanks.

So, you don't get any action on either WM or Windows side?

wovens said:
So, you don't get any action on either WM or Windows side?
Click to expand...
Click to collapse
Hi wovens,
thanks for helping...finally.
I mange to get into the WM side but not on the Windows side.
Many thanks!

Just a suggestion, I am no expert did you power cycle it?

ESKO81 said:
Just a suggestion, I am no expert did you power cycle it?
Click to expand...
Click to collapse
Sorry, I dont understand what "Power Cycle it"?
How does it work?

ywilson said:
Sorry, I dont understand what "Power Cycle it"?
How does it work?
Click to expand...
Click to collapse
Disconnect any external power.
Shutdown windows.
Take the battery out.
Wait a minute or two.
Put the battery back in.
Power on.

I tried that as well but nothing happens. Only the Wm side is still working but the Vista side is totally silent.

After the battery has been removed, the WM side is off until the power switch is moved to turn the PC side on.
So something is happening on the PC side when you turn the power on for the first time following battery removal.
Do you get the option for BIOS? Pres Del at power up so see if you can get some diagnostics. It might tell you if some hardware is not working.
If you have an external monitor you could try connecting that to see if there is anything to see on the PC side.
I'm afraid I'm no expert on this.

Thanks Flanimal. Tried all that but still nothing.
I suspect the BIOS is corruptted. Is there anyway i can get my BIOS back?

You can download a bios update from HTC website (or at least I could sometime ago) but you will need to be able to boot first to update BIOS as far as I can remember.
So, let's recap, when you boot the Shift, you don't get anything on screen at all on the XP/Vista side? Not even booting options, like, press F2 to do this of F8 to do that? Nothing at all? I am at work right now and don't have my Shift with me to be able to be more clear about options.

internal battery?
Out of curiosity, I just did a google search to try to find out if the Shift has one of those 'penny' internal batteries inside, that might need replacing over time.
I coudn't find anything to confirm or deny this, but it did leave me wondering:
A. Is there a penny battery inside the Shift that will eventually die and need the Shift to be opened up for replacement?
and
B. What would be the behaviour of the Shift on the absense of the aforementioned possible battery?

Flanimal said:
Out of curiosity, I just did a google search to try to find out if the Shift has one of those 'penny' internal batteries inside, that might need replacing over time.
I coudn't find anything to confirm or deny this, but it did leave me wondering:
A. Is there a penny battery inside the Shift that will eventually die and need the Shift to be opened up for replacement?
and
B. What would be the behaviour of the Shift on the absense of the aforementioned possible battery?
Click to expand...
Click to collapse
Looking at the dismantling guide (HTC Shift Dismanting Guide by facedemol PDF) published in this site it does not seem to have one.

wovens said:
Looking at the dismantling guide (HTC Shift Dismanting Guide by facedemol PDF) published in this site it does not seem to have one.
Click to expand...
Click to collapse
I've been mulling this one over and it occurred to me that the Shift maintains the time and date even when the main bettery has been taken out.
I wonder how it might do this without a power source. Maybe there is a battery hidden in there somewhere...

[Q] Help! HTC HD T8282 doesn't respond at the password screen

I just set a 4 digit password on my HTC HD T8282 a few days ago. Its worked fine for several days - when I turn it on and enter the 4 digit code, everything is fine. But a couple days ago I turned it on and the password screen shows the number pad, but when I touch the numbers, nothing happens (usually I would see an * for each digit I press), but nothing happens when I touch the digits now, however I can press the "Menu" button on the bottom right of the screen and get a selection of Reset Password or Cancel - but the only option that can be selected is cancel (the 'Reset Password' option is greyed out).
Any idea how I fix this, I can't use may phone now!
I'm trying to avoid doing a hard reset if I can.
Any suggestions???

it might be an issue with your touch screen calibration, have you tried connecting and controlling the device using a windows pc and mymobiler?

Interesting! I did notice that the screen calibration was off one day and recalibrated it and everything seemed fine after that. But I'll definitely give this a try! I'll let you know what happend too.
Thanks for the quick response!

Chef_Tony said:
it might be an issue with your touch screen calibration, have you tried connecting and controlling the device using a windows pc and mymobiler?
Click to expand...
Click to collapse
I downloaded mymobiler v1.25 and intalled it. My PC is running Windows XP and I use ActiveSync v4.5. ActiveSync is able to connect to my pnone when its connected to my PC but I can't get mymobiler to connect to it.
I see the mymobiler icon in the system tray but it gives a "not connected" message if I place the mouse cursor over the icon. Also, if I click the icon and get the menu, even if I click "Connect" nothing seems to happen.
Also, the mymobiler screen doesn't show when I select "Open Mobiler".
Anything I'm doing wrong?

that reminds me of the question i should have asked in the first place:
did you set the password with the windows mobile built-in security feature or using a 3rd party software?
background: the windows mobile's own security is meant to prevent proper activesync connections, because, without entering the password, you are not supposed to be able to sync data or access the phone, in that case, activesync should ask you for your 4 digit password, before the connection is really established.
also, if i remember correctly from my blueangel (which had a password bug with cooked roms), a hard reset wouldn't even be enough to unlock the phone again, because potential thieves could do that as well and had a brand new phone on their hands. so only flashing the device with another rom did the trick.
assuming that, as a reasonable windows mobile user, you create regular pim backups, either using pimbackup, MS myphone or outlook sync, you might be better off, just flashing the rom again, performing a hard reset and start over. after all, as of now, your phone is only a useless brick and being able to use such a great device again should be worth more than a few sms or the 90-120 minutes it takes you to flash the device and set it up again and install your apps.

Chef_Tony said:
that reminds me of the question i should have asked in the first place:
did you set the password with the windows mobile built-in security feature or using a 3rd party software?
background: the windows mobile's own security is meant to prevent proper activesync connections, because, without entering the password, you are not supposed to be able to sync data or access the phone, in that case, activesync should ask you for your 4 digit password, before the connection is really established.
also, if i remember correctly from my blueangel (which had a password bug with cooked roms), a hard reset wouldn't even be enough to unlock the phone again, because potential thieves could do that as well and had a brand new phone on their hands. so only flashing the device with another rom did the trick.
assuming that, as a reasonable windows mobile user, you create regular pim backups, either using pimbackup, MS myphone or outlook sync, you might be better off, just flashing the rom again, performing a hard reset and start over. after all, as of now, your phone is only a useless brick and being able to use such a great device again should be worth more than a few sms or the 90-120 minutes it takes you to flash the device and set it up again and install your apps.
Click to expand...
Click to collapse
Its the Window's built in security feature.
It seems as the activeSync works to update my Microsoft Outlook with information from my phone while connected to my PC. But Mymobiler doesn't connect to the phone.
I wouldn't even know where to start for flashing the rom - never done that, looks like I'm going to have to do some reading on the forum...

UPDATE: I did a hard reset on my phone and now after booting, it shows a screen alignment screen and I keep pressing on the screen where the marker is, each time the marker moves to the next location (center then each corner of the screen). After I finish with each location, the process starts all over again - it just keeps doing this.
Any idea what is wrong now???

if it just keeps starting over, the points you pressed were too far off the regular grid, so the device "doesn't believe it". you should have a look at your screen, whether somewhere there might be a tiny peace of dirt or an air bubble under the screenprotector or something like that. since the blackstone lacks multitouch, when it detects 2 display touches, the relative center of the 2 points pressed is the touch point it recognizes. say, you have dirt pressing your display in the top left, you are aligning the screen at the bottom right, it will determine the relative middle of the display as touched point.
so what i'm trying to say is:
either your screen has some hidden peace of dirt somewhere, which would mean, clean it thoroughly, OR your display is starting to fail due to a hardware defect, caused probably by the device's age and everyday wear and tear. in that case, have a look at ebay for the digitizer+lcd combo, download the blackstone service manual and exchange the display. also, in case you need to buy spare parts, be advised that the price for a used blackstone, depending on your location, might only be as high as 80-180$ (which makes some spare parts heavily overpriced in comparison to the price of the device itself).

Thanks again Chef Tony! I'll give that a try.

I was just looking at ebay for a digitizer+LCD combo and saw this but also saw a digitizer only which was much cheaper. Since my LCD screen appears to be fine (image on the screen visible), do I need the Combo, or will the digitizer only work (or is it much easier to install the combo, etc?) Since I've never done this, just wondering...

i believe there are a few other threads on this forum dealing with both the installation of the digitizer only and the combo. the problem appears to be that the lcd and the digitizer are glued together, which makes it very hard to separate your original unit and there is a risk of harming your lcd in the process, which makes the repair more expensive. personally i'd go for the combo for more convenience.

Chef_Tony said:
i believe there are a few other threads on this forum dealing with both the installation of the digitizer only and the combo. the problem appears to be that the lcd and the digitizer are glued together, which makes it very hard to separate your original unit and there is a risk of harming your lcd in the process, which makes the repair more expensive. personally i'd go for the combo for more convenience.
Click to expand...
Click to collapse
Thanks - that make sense. I'll look at getting a combo. I found the post with pics about replacing it on the forum and hopefully that does it for me. Thanks so much for all of your help!

Thanks Chef_Tony! Got the combo unit and installed it today - phone is back up and running! Thanks for all of your help!
I found a good video on disassembly and reassembly on the web, just in case anyone else needs it, here's the location:
http://vimeo.com/7623264