I bought a Qtek 9000 a couple days ago and I'm pleasently surprised. I heard all the bad stories about the MDA PRO, O2 Exec, ... so I kind of feared the worst. But I took a chance and bought it anyway and the Qtek doesn't seem to be as bad as the other versions.
It does ring when I get called and the ring isn't late. I didn't notice any difference with my previous phone. So that's positive, I didn't change the ringtone on the other hand, so I don't have a large mp3 as ringtone.
Second, it is stable. Haven't had a crash, hangup, program error. Nor does it crash when I receive a SMS. I have received about 10 SMS'es though, not alot i know. The device is pretty snappy, I never have to wait a few seconds when opening programs or changing the screen-rotation. Also when I bring it back from standby, I don't have to wait at all...
I did a soft reset after setting the regional settings and the phone has been on for allmost 5 days. No major RAM issues, although the free RAM is shrinking, stopping applications in the memory-settings does free up some RAM, but not all. When I first booted the device I had just over 30MB free, and it has slowly decreased to about 18-19MB. I haven't installed any extra programmes on it.
So I might consider a soft reset when it reaches 10MB or so. But my question is, is a soft reset bad? Because you can't really shut the device off, you can only put it in sleep/standby. So rebooting it like a normal pc isn't possible. Does a soft reset damange any programs, settings... that's my main question.
Also, what's the best way to keep the battery in top-condition. Charge it when it's at 20% when the device tells you to charge it. Or charge it when you can, because it doesn't matter when you charge...
And one last thing, MSN Messenger doesn't draw the conversation window that well... Sometimes the part of the screen where your received/sent messages are shown is really small (about 3 lines high) and there is a large whitespace under the field where you type your message.
Thanks a lot to the guys at this forum for providing me with the most reliable info about the device, so I knew what I was getting.
Emmerman
PS: I ordered a Brando Screen Protector Plus, any comments, things I should know before I put it on the screen?
This is a good post to read first: http://forum.xda-developers.com/viewtopic.php?t=32218&start=150
Here you will have an is\dea of what to expect between a QTEC and an O2 NEW ROM version have to offer.
Thanks for the link, but I wasn't really looking for a new ROM. As I'm quite new to the Universal, I prefer getting to know the device itself better, before I start doing the more 'professional' things. Besides, I don't have any major issues with the Qtek ROM at the moment.
I just wanted to know a little more about soft-resetting the device and how to charge your battery for best longterm performance. Because I find the manual quite minimalistic.
To soft reset: YOU RETAIN YOUR SETTINGS.
1) Just press the small pin hole found at the back of the Universal right beside the USB plug.
To hard reset: YOU LOOSE YOUR CURRENT SETTINGS. BACK TO FACTORY SETTINGS.
A) Method One
1) Go to Start.
2) Go to Programs.
3) Go to Clear Storage.
4) Type in the code: 1234
5) Press YES.
6) Wait for the automatic reset.
B) Method Two
1) Press and hold the two keys with this mark (-) at the same time found at the top most part of the keyboard.
2) While pressing these 2 keys, press the pin hole found at the back of the Universal for 1 second.
3) You will notice a reset and a blank screen will appear.
4) It will prompt you to either press X or 0.
5) Just choose which one you prefer.
emmerman said:
Does a soft reset damange any programs, settings... that's my main question.
Also, what's the best way to keep the battery in top-condition.
PS: I ordered a Brando Screen Protector Plus, any comments, things I should know before I put it on the screen?
Click to expand...
Click to collapse
1) No, a reset both hard and soft does not damage your Universal. A soft reset to clear out the memory is good to speed up things better.
2) The best way is to leave it charging for more than 16 hours the first time. Unplug and use it till it drops to around 15% then charge it fully again, this time it does not need the 16 hours. Just wait for the green light indicating a full charge. After following these first two, just keep it plug-in before going to sleep at night making sure you got a full charge for the next morning.
3) I don't know about Brando's screen protector but I used Proporta's screen protector which included a wipe cloth and a screen spreader. I've had my screen protector on before I started even charging and using my phone. Another tip is to use a small peice of tape to take off some dust or specs that might have stuck on the screen before applying the screen protector. Sometimes even with the wipe there are still dust residues. You can also use the tape to clean the side of the screen protector that is going to stick on the screen.
Isn't a soft reset similar to pushing the reset button on your desktop? So couldn't you loose cached data that is in the RAM, because it wasn't written to ROM yet?
emmerman said:
Isn't a soft reset similar to pushing the reset button on your desktop? So couldn't you loose cached data that is in the RAM, because it wasn't written to ROM yet?
Click to expand...
Click to collapse
I had never lost any data after a soft reset. It free up unused memory that was being kept by the system for faster processing. Plus WM5 has persistent memory now. May be that was the difference?
So in fact, you can't shutdown a Qtek? You can put it in standby modus, but the phone is still working then. And resetting it, is just rebooting it. So if you want to take out your SIM card, you have to take the battery out while it is actually running?
You actually can turn you device off, with a little help of some small programs, like PsShutXP for example.
Hmm, thanks for the info. I will look into that one, but at the moment I'm still very hesitant to install any third party applications on my 6-days old precious.
One other question, does the led blink orange when you receive a SMS. Because now it doesn't, it blinks green, like normal. But I seem to remember the first I got it, it blinked orange. Or am I confused.
@emmerman
You are right you can lose data. I have lost emails and other users have reported loss of WEP keys etc. But I have never had this problem with Symbian devices.
emmerman said:
One other question, does the led blink orange when you receive a SMS. Because now it doesn't, it blinks green, like normal. But I seem to remember the first I got it, it blinked orange. Or am I confused.
Click to expand...
Click to collapse
Can anyone answer this one.
Go to Start>Settings>Sound and Notifications>Notifications Tab>Choose the event you wish to correct.
The changes in any settings never occurred on mine nor any type of freezes. Something I am glad about.
What I did when I first turned on my device, off from the box or right after a hard reset, was to go through those settings and made sure they are all configured the way I want them to notify me. This is the only difference I could possibly think of why others have disappearing settings on notifications.
Related
It used to be there, and now it's gone! i didn't do anything, soft reset doesn't help! any ideas?
Rob
Hi Rob
Having the same problem with the Xda Exec.
After I did a soft rest the battery icon desapered.
Anybody out they knows how to get it back on the Today Screen.
Please help.
Gigino
I actually searched for a while to find a way to remove the battery icon. In the end, the only way I'm aware of to remove it is to run this:
Signed_UNI_Remove_BatteryIcon.sa.CAB
from the O2 XDA Exec extended ROM. Since I have a Jasjar I had to download that cab from the FTP site here. My guess is that you have an XDA Exec and you recently hard reset it and allowed the CABs in the extended ROM to run, or you ran that program from the extended ROM manually.
Unfortunately, I'm not sure how you undo it once it's been run. It doesn't appear in Remove Programs and while I'm sure it just makes a registry change somewhere I haven't got a clue where
Personally, I never did like that battery icon anyway... it didn't seem to be terribly accurate and it was only visible from the today screen. I use the freeware program batti as a battery monitor instead.
hth,
Brett
I have the same problem, though I don't miss it that much. Must specify that in my case, it didn't happen after a soft reset, it just happened.
Have you not tried opening the CAB in WinRAR, manually looking at the files and attempting to find which registry entry it modifies? I can't find the CAB on the FTP site, but I'm not that bothered as I don't have a Magician but if someone passes me a link for it, I'll have a look.
try this regkey
HKLM\services\power\ShowIcon
Change the 0 to 1
Soft reset - and you're cookin'
Nice one, giving that a go now - slightly unrelated but I'm using GS Pocket Magic and when using the 'Close All' command, my shortcut bar buttons disappear, the ones at the bottom of the screen that read CONTACTS and CALENDAR.
Any ideas?
ashleyhall said:
Nice one, giving that a go now - slightly unrelated but I'm using GS Pocket Magic and when using the 'Close All' command, my shortcut bar buttons disappear, the ones at the bottom of the screen that read CONTACTS and CALENDAR.
Any ideas?
Click to expand...
Click to collapse
It's a known issue with Pocket Magic... there was a thread on it a while ago. From what I understand, there is some program or process that runs in the background that makes those shortcut buttons appear. Since Pocket Magic was designed for WM 2003 it doesn't know about that process, so it kills it when you do the close all. Since I'm no longer using Pocket Magic I don't know if anyone has managed to resolve the issue.
Brett
Ok, thanks for your reply - I notice PocketMagic has the functionality to NOT terminate certain programs (this option is in the Preferences for it), so if we can identify this process, we can exclude it...
I'll investigate...hang on!
Frustratingly my version of SKTools only lists the top 6 processes, if we can go through each one by one, we can suss out which process it is!
hi Robt,
to get back your battery icon, just do a hard reset and the battery icon it will appear again..it works for me. i've got same problem like you.
hope this help you and other
ps:i'm use universal with corporate install
good luck
NO Don't hard reset, thats just stupid!! For anyone looking for a genuine answer that won't cause loss of data, do this...as the chap recommends above.
1. Use registry editor to browse to 'HKLM\services\power\ShowIcon'
2. Change the value 0 to a 1
3. Soft reset
No data lost, and a nice battery icon for you!
since i dont have many data and many program installed in my exec, the simple things just do it my way (although u will lose your data). but hey that the simple way since i'm a beginner and it's difficult doing some registry hack for me. any way you can do it with hard reset or soft reset like ashley.
my 2 cents
Did you mean the batter icon at the top of the screen or at the bottom. Because the batter icon in the title bar is an O2 program that runs from a link in the start up folder.
The problem with doing it with a hard reset to get the battery icon back is: as soon as you perform a soft reset, you will again loose the battery icon. So there is no point really of performing a hard reset to get the battery icon back since you will loose it anyway if you perform a soft reset.
To me this battery icon is USELESS! Why? Its only purpose is a shortcut to Start>Settings>System>Memory>Battery level. To be completely useful to me, it should be a real INDICATOR icon of the actual battery level. But sadly it is not. Maybe this is the reason why they want it out of the way.
Plus, I use HandyMenu which has an option to show the battery level at an instant. Plus I get more functionality with it.
Maybe we're talking about different battery meters but mine appears bottom right hand corner and acfurately reflects the status of the battery - The simple registry change does it!
ashleyhall said:
Maybe we're talking about different battery meters but mine appears bottom right hand corner and acfurately reflects the status of the battery - The simple registry change does it!
Click to expand...
Click to collapse
Yes, that is the icon I was referring to. The one that can be shown by what you posted.
HMMMMMMM, maybe I did not look hard enough on mine. I remmber on mine when my battery was 89%, the battery icon still looks like it was full, thus making my assumption it does not reflect the actual battery charge. I did notice that it shows if I have it plugged in though. Maybe I should try it again, now that my battery is low.
cktlcmd said:
HMMMMMMM, maybe I did not look hard enough on mine. I remmber on mine when my battery was 89%, the battery icon still looks like it was full, thus making my assumption it does not reflect the actual battery charge. I did notice that it shows if I have it plugged in though. Maybe I should try it again, now that my battery is low.
Click to expand...
Click to collapse
It does show the battery charge, but it does a terrible job of it. As I recall, the battery needs to get well past 75% before the icon shows anything but a full charge. It was really pretty useless if you ask me.
Brett
BrettS said:
It does show the battery charge, but it does a terrible job of it. As I recall, the battery needs to get well past 75% before the icon shows anything but a full charge. It was really pretty useless if you ask me.
Brett
Click to expand...
Click to collapse
Thanks BrettS, you save me a reset. I was timing my lovely puppy here how long it can work without any problems without a soft reset. So far 5 days and still running in excellent condition. I am trying to prove to myself that pocket PCs nowadays are stable as can be. This is my first pocket PC and I was afraid to buy a pocket PC before because a lot of palm users said you need to soft reset PPCs a lot to get it running neatly. Now I know it is BOGUS and purely INCORRECT.
cktlcmd said:
The problem with doing it with a hard reset to get the battery icon back is: as soon as you perform a soft reset, you will again loose the battery icon. So there is no point really of performing a hard reset to get the battery icon back since you will loose it anyway if you perform a soft reset.
Click to expand...
Click to collapse
in my case, after performing a hard reset to get back my battery icon, i didnt
notice and didnt count exactly how many times after i performed soft reset then the battery icon gone again.because this my first experience with battery icon vanished. but as long i remembered, after i performed a hard reset then next day performed a soft reset, the battery icon still there.so i assumed that the best way for me to get battery icon back, since i'm not expert with registry hack and worried if do anything wrong with my new toys.
just want to share my experience with a beginner solution.
yeah maybe the icon is not usefull, but the icon looks cute.
Hi,
I've just obtained an O2 XDA Exec on ebay that was someone's unwanted upgrade.
Within a few days of getting it, it seemed to be unstable and I decided on the CORPORATE re-INSTALL after reading on forums about bloatware and sluggish performance.
The problem is that it nolonger offers the corporate install on hard reset. I've tried several times and it simply goes through the routine of asking me to select 0 or X to go for the factory defaults or not, I choose appropriately and it then takes me through stuff like calibrating the screen and setting passwords etc. There is no mention of corporate install at all anymore, although I did see it once when I first got it and before I knew there was a pin number to allow the clean install.
To get around this nuisance, I have done a soft reset BEFORE it starts to customise the machine, and as far as I can tell, there is no O2 software installed. I think it runs faster too. After setting up, a screen message says, 'Customisation will begin in three seconds,' and at that point I pressed the reset button. When it restarted, it just came up without visible O2 software.
My question is this, have I managed to create a dodge which allows the corporate install? I'm on T-mobile pay as you go and have set up the 3 g settings manually.
What do you techie wizards think - do I need to do anything else.
PS....
Sorry if this seems like a greenhorn problem, but before I did the reinstall, I thought the thing was hanging up when carried it in my trouser pocket because sometimes it seemed dead and had to have a soft reset. Obviously, this made it useless as a phone. However, I now think it just had the backlight disabled by the on/off button being depressed accidentally for a couple of seconds while I was moving about, and it wasn't dead at all. I've noticed that when it does appear to be hung up with a black screen, if I depress the on / off button for a second or two, the screen comes on again. I wonder if this is possibly why some people complain that it keeps having to be reset? I was well displeased for about five days until I noticed that I could reverse the apparently dead machine by pressing and holding that button. I've replicated the dark screen and the solution repeatedly now by holding in that button.
man! this 'cking device is doing my head in! I think it's the worst I had! my list of gripes are:
1) the 3g (umts) connection sucks balls! drops after about 5 minutes! ony way to fix it is a soft reset (see below)
2) if I do a soft reset, any sms or pushed email disappear!
3) after using some website forms, the pull out keyboard is on caps lock constantly meaning I have to soft reset (resulting in lost messages as above).
4) no matter what settings I use (backlight and power) the device is constantly powered on, even after specified time for backlight and power off.
I'm sure there's more but can't think of them at the moment!
anyone else getting the same trouble as me? if so, what did you do to fix it?
gibster said:
Don't know what build etc, but it works!
Click to expand...
Click to collapse
Sound like you need to look at what you have loaded closer. Do a hard reset and figure out what radio and Rom versions you have loaded. Then someone may be able to help you because your problems are not normal.
lol. sell it to me for $20. glad to take it off ya hands.
gibster said:
man! this 'cking device is doing my head in! I think it's the worst I had! my list of gripes are:
1) the 3g (umts) connection sucks balls! drops after about 5 minutes! ony way to fix it is a soft reset (see below)
2) if I do a soft reset, any sms or pushed email disappear!
3) after using some website forms, the pull out keyboard is on caps lock constantly meaning I have to soft reset (resulting in lost messages as above).
4) no matter what settings I use (backlight and power) the device is constantly powered on, even after specified time for backlight and power off.
I'm sure there's more but can't think of them at the moment!
anyone else getting the same trouble as me? if so, what did you do to fix it?
Click to expand...
Click to collapse
"Don't know what build etc but it works"
I beg to differ - it obviously dosen't work.
I would suggest calming down and doing some ligical trouble shooting. These issues are specific to you so it is obviously not the device (don't blame it). You have given no info on your setup so don't expect too much help.
Ditch any cooked rom you might be using and go back to std manufacturers rom. A hard reset fixes most things - then install only necessary apps, one by one and checking that things are still OK. Cooked roms are only for those who are good at/have the time to/inclination to, trouble shoot.
Caps lock is probably related to the way you use the Shift and Function keys. Experiment with double cliking those keys - it can be confusing but there is a logic to it. Experiment and you will work it out.
ok...
rom version: 1.18.255.3
rom date: 22/07/06
radio version: 1.03.03.10
protocol version: 32.34.7010.01h
It's completely standard (didn't have the balls to try upgrading the rom). I've hard resetted a billion times. experimented with no apps installed and still the same kind of things happen.
apps i usually install are:
skype
spb backup
spb insight
tom tom 6
pieplus
lingvosoft japanese dictionary
lingvosoft japanese phrasebook
So not alot installed (and all on sd card, so plenty of room on the device).
Hope this gives some clues!!
Cheers guys
gibster said:
man! this 'cking device is doing my head in! I think it's the worst I had! my list of gripes are:
1) the 3g (umts) connection sucks balls! drops after about 5 minutes! ony way to fix it is a soft reset (see below)
2) if I do a soft reset, any sms or pushed email disappear!
3) after using some website forms, the pull out keyboard is on caps lock constantly meaning I have to soft reset (resulting in lost messages as above).
4) no matter what settings I use (backlight and power) the device is constantly powered on, even after specified time for backlight and power off.
I'm sure there's more but can't think of them at the moment!
anyone else getting the same trouble as me? if so, what did you do to fix it?
Click to expand...
Click to collapse
I'm making some assumptions...
1) This could be your area, but might be worth looking at your Radio ROM?
2) Don't use the reset button at the bottom of your device. Hermes uses some caching and if you hit the reset button it doesn't get time to flush. What you need to do is hold the power button on the side for awhile until it asks if you are sure you want to completely turn off your device, which of course you do. Once it's powered off (it takes a little while sometimes while it saves everything) you can press the button if you like then power on again.
3) On the slide out keyboard, hit the round circle button on the very button left of the keyboard, then press the caps button above it.
4) Do you mean the screen is lit up (the backlight) all the time? Or that the backlight goes out but you can still faintly see the today screen? The Hermes is always meant to be on, just like any other phone, or how else would you be able to get a call?
After upgrading to WM6, every works perfectly. But then, it seemed randomly, the display is blank/ all white, but I can the phone is still functioning, because i can tap on the screen and get the tap sound. Soft reset and hard reset doesn't work. I'm doing the hard reset blindingly since the display is showing nothing, guessing the key push (i pressed record-camera 3x then mail button). I'm pretty sure it did the reset because after about 30 secs I get the beep that comes on when the screen is showing Tap to setup your device.
I figured it might be a loose lcd cable, but if go into the bootloader, power+record+reset. The display works fine! Showing Serial V 2.07.
I took apart the BA anyways and made sure the lcd cable is firmly attached. It didn't work.
Sometimes the phone would go back to normal randomly, or if I let the backup battery drain, but not always. When it goes back to normal, the clock is always reset to 2004 12:00 AM.
Can anyone help me? Is it possible to have a loose LCD connector which won't be able to show normal display, but can show the bootloader normally? Or is it caused by something else?
Here are other things about my BA that may or may not be related to the problem:
-Can't use DOC_Repart to resize storage, I'm getting the FL_IOCTL_FORMAT_PHYSICAL_DRIVE failed as described here http://forum.xda-developers.com/showthread.php?t=255585
-When upgrading the upgrade program can't detect my current OS version (showing blank under "Your device is about to be update from:"), but otherwise the upgrade works fine.
-I tried Helmi R0, PDA Viet , and xplode's 6.00 roms. They all give me the same problem
Thanks.
I am also experiencing the same issue... currently phone is at white scren, but using My Mobiler i can see my desktop and see that the phone is fully functional, just white screen so cant use...
Mine too. I can see the display working perfectly using SOTI pocket controller pro. So the phone seems to be functioning except for some reason the screen is showing all white screen.
cubangt, are using an extended battery or the standard battery that comes with the phone?
Have you tried flashing with a different rom??
Sorry, I fear my message won't be useful at all for you, but I'll post it just for the record. I hope you can find the solution to your problem anyway!
My BA now can't show anything but a white screen because of what I think is damage to the screen cable (while sliding the display the backlight goes on and off...).
But the cable is not loosely connected, it is sort of strongly bent at one point, and maybe some contacts got kind of cut. Now it does not work anymore, but some time ago switching it off and the on again used to do the trick: the display would be readable again (even though with annoying colours, stripes and so on). I don't think this is your case, but I'd like to warn the newbies like myself that they should care not to lose any piece while changing the LCD on their BA: I think I probably forgot about some sort of protection which could avoid damages to the cable in its movement.
As for the missing version number when upgrading, the same has always happened to me.. I think.
Ok, sorry for my English, I would have had some troubles with exposing these few silly things even in my mother tongue... bye... and good luck.
I tried 3 different WM6 roms. And if I remembered correctly this also problem also occurred for a brief while I downgraded to WM2003SE while trying to resize the storage(which failed).
Yeah I'm not sure if mine is a hardware problem, since I can always go into the bootloader and the display works fine there.
I have new info to add though. I found out I can reliably get rid of the problem by draining the backup battery. Now I have a new question, since draining the battery takes a while, is there a way to reset the phone as if the backup battery is emptied (and return my display to normal)? If I can find a way to simulate this, then I can actually use my phone again, even if I have to do this once a day.
Obviously soft reset doesn't work. And I don't wanna do a hard reset either. Maybe the experts here now what kind of data is reset when all batteries are completely drained.
Thanks for the help
hmmmm
quick thinking.....i was working on my phone tonight and came across this thread.....if not grounded properly it could be that you statically fried a component in the process?
I have an HTC surround. I am having a problem sliding up the lock-screen. It takes number of attempts to slide up the screen. Sometimes it results in missing the incoming call. It appears to me there is a mechanism (an observer) which negates the touch event if the phone is in pocket while the phone is locked. In my case, even when I am sliding the lock-screen up with my finger, the observer is negating the action and the lock-screen comes back from 20% slide-up. Other than that, the touch-screen is working perfectly fine.
Q:
Is it a software or hardware issue?
Is there a workaround (something like hacking into the ROM and playing with the drag sensitivity)?
Should I dump it and consider myself "done with the WP7"?
P.S.
1. I got this unlocked ATT phone from US and now using it in middle-east.
2. (Not sure but) I have heard that ATT only return the phones with monthly contract.
3. The problem started after 12 days of first use.
4. I tried hard and soft reset, with/without nodo and latest updates. But it’s still the same.
It sounds most likely like it is just an inconsistent/bad touch panel on the hardware. You could attempt to replace it yourself by purchasing another one on eBay, but I doubt that any software fix would be able to fix this behaviour. I have a Samsung Focus WP7 and this never happens, the only time the lock screen comes back down is if you lift your finger before getting to the top. So my best guess is that the touch screen just cuts out before you can get the phone unlocked. Sorry....
I have the same issue. Does anyone have a solution, please!!. I'm in another country, so I can't return it. Have to fix it!
same issue here.
Do you have anyone in the US that you could send it back through? You might also try contacting HTC directly. I believe the phone has a 1 yr warranty on it. At least that's what Asurion told me when they sent me one as a replacement for my old Tilt 2.
My Phone have same problem, i install NO-DO next install PreMango but not helped.
I have no such issue with my sourrond, with mango 7720 and speech for phone accessibility turn on you only have to slide less than a inch to unlock screen...
A possible answer
After some researching i found this in one of the forums of HTC
Display Not Working on the HTC Surround
Black/Blank Screen
Verify that the battery is properly installed in the device.
Attempt to power the device on by pressing and holding the power button for 3 seconds.
If the device won’t power on (also indicated by no LED’s) attempt to charge the device. If there is no response from the device when attached to a charger and power source, treat the issue as a Power/charging issue.
If the device will or is powered on:
Verify that the device is not in hibernate mode by pressing the Power Button once.
Once you have verified that the device is not in hibernate mode, attempt to navigate the device by using the Hardware buttons.
If the display is still black/blank, Soft Reset the device by powering it off and removing the battery for 10 seconds and then reinsert and Power the device back on.
If the screen is still black/blank after the Soft Reset, you will need to perform a Hard Reset.
The hard reset will remove all of the customers’ data and settings and restore the device back to the state that it was in out of the box. Once the Hard Reset is done, the customers’ settings and data CANNOT be recovered. If possible, have the customer back up their data before proceeding with the Hard Reset.
Once the Hard Reset is complete, retest the device.
If the screen is still black/blank, the device will need to be replaced/repaired.
Screen has lines
Is the customer using a custom picture or image as their wallpaper?
Return the Wallpaper settings to one of the defaults on the device by going to Start>All Applications Arrow>Settings>Lock & Wallpaper>Change wallpaper
Is the issue seen when using the default wallpaper on the device?
If so, Soft Reset the device.
If not, advise the customer that the issue is with their custom wallpaper selection and recommend that they discontinue use of it.
Does the issue remain after completing the Soft Reset?
If so, rule out recent 3rd party applications that might have affected it, by removing them
Start>All Applications Arrow>Touch and Hold on an application to be removed and select Uninstall from the Pop-up menu.
Note: Not all applications can be uninstalled from the device.
Once all recent applications have been removed, power cycle the device and retest.
Is the issue seen after removing recent 3rd party applications and performing the Soft Reset?
If so, perform a Hard Reset.
The hard reset will remove all of the customers’ data and settings and restore the device back to the state that it was in out of the box. Once the Hard Reset is done, the customers’ settings and data CANNOT be recovered. If possible, have the customer back up their data before proceeding with the Hard Reset.
Once the Hard Reset and retest the device.
If the issue remains, the device will need to be replaced/repaired.
Unresponsive Touch Screen
Note: The device comes with a Capacitive Touch screen which will not respond to light touches from anything other than the flesh of the finger. Users trying to use their fingernails or any other object should be advised that they need to use the flesh of their fingers (firmly) to navigate the Touch Screen.
Verify that the issue is with the Touch Screen and not the device freezing by attempting to navigate the device using the hardware keys.
If you can navigate the device using the Hardware buttons, continue.
If you cannot navigate the device using the Hardware buttons, this issue needs to be worked using the troubleshooting flow for Device Freeze.
Check the device for a static cling screen protector, if present, remove and retest.
If the issue remains, Soft Reset the device.
Check the device for a carrying case with a magnetic closure; some magnets can interfere with the Touch Screen responsiveness.
If using one of these cases, have the user remove the device from the case and retest.
Ensure that the Charger/Data Cable is the one intended for the device by HTC.
Use of non OEM chargers/data cables can cause your screen to become unresponsive (due to the power being allocated to charging the task, and not the screen).
HTC can only guarantee items such as chargers that have been made, made for and certified by HTC. Our chargers have been tested and passed strenuous quality and safety regulations, and it is recommended you only use HTC chargers with your phone. You must be very careful when using electrical appliances; using products that have not been tested properly or that have not been tested at all could cause your phone to malfunction, or even in extreme cases, could injure you.
If the issue is not resolved by the previous steps, move forward with the Hard Reset.
The hard reset will remove all of the customers’ data and settings and restore the device back to the state that it was in out of the box. Once the Hard Reset is done, the customers’ settings and data CANNOT be recovered. If possible, have the customer back up their data before proceeding with the Hard Reset.
Once the Hard Reset and Customization process have completed, retest the device.
If the issue remains, the device will need to be replaced/repaired.
Hope someone can give us a better answer, but this is the best at the moment
UPDATE:
People if you want to fix your Phone just put this on the serch engine of XDA Developers "To solve the problem "Screen unresponsive" or "Frozen screen" by yourself", without the brackets.
The post is from "maybeture", and he say is working, if you read the replies, many people said it work
I'll do it to tell you
Tell me If you have luck
same problem it must be that it gets unresponsive for a few seconds or even minutes after screen turns off i have to slide it sloooowwwly to get it maybe its some loose cable in there dont know but really waiting for it to be hacked to have android
Same problem here with my father's phone. I'm going to replace the screen digitizer tomorrow and see if it works... it only costs 19 bucks so its worth the try...
jo
jesusodin said:
Same problem here with my father's phone. I'm going to replace the screen digitizer tomorrow and see if it works... it only costs 19 bucks so its worth the try...
jo
Click to expand...
Click to collapse
Hi JesusOdin
I have the same issue but my question is
And all is right now?
I you have luck please tell me
Thank You
I've had similar issue with the lock screen at times. The problem is more persistant when the phone is in the pants pocket during hot weather or I am under heavy exersion. I think it may be related to the humidity. I have refrained from storing the phone in this pocket and rarely have any issue.
The phone is not weather resistant, an Otterbox might help but would be rather bulky.
was there ever a solution to this lock screen problem?
i heard it was something to do with the drivers...changing from v69 (at&t) to v63(t-mobile)
anyone know how to do this?
Well...
Tried to replace the digitizer and ended up cuting the ribbon cable of the display. I bought the screen and digitizer. Replacing the parts on this cel is not for the weak of heart.
The cel did work without problems afterwards.
I have a surround and lately its misbehaving.
The screen goes off within a second or two if I do not continue touching it. Sometimes it doesn't even stay for a second and goes off immediately. When the screen goes off, I notice the red battery light blinking. Sometimes its just in a reboot boot loop. If i am successful and able to reach videos and start a video, then the video plays fine.
Until the video is playing, the screen doesn't go off. I have tried a hard reset but it didn't help. I am on mango.
What might be the problem?