Database Users

getting Win XP Pro to recognize my device...

This is probably really remedial but I'm a Mac user so it's foreign to me. I had an Imate Jam working great with Active Sync 3.8 on Win XP Pro.
Now I have the MDA and have installed Active Sync 4.1 (even tried 4.2). When I plug in the MDA, Windows makes the 'donk' sound to advise something's been connected but it just shows a 'Generic RNDIS' device connected and the add hardware wizard says the device cannot start (yes it's turned on).
I don't see any drivers on the T-Mobile CD that came with the product....is there something else I have to do to install this thing so Active Sync recognizes it?
<edit> I've attached a picture of the hardware manager...
When I uninstall the driver and re-plug in the device, it's immediately recognized as a Windows Mobile-based device but then I get the error: "A problem occured during hardware installation. Your device may not work properly." This happens each time I try it, even after a restart.
thanks,
Tim

hi buddy
i've had that XPerience when i've connected my brand new prophet (o2 xda neo) to my pc via usb 2.0 hub. i was going nuts, because all older partnerships to devices i've established before i've bought the hub did work... if you do the same - change it! at least one time you should connect the ppc directly to an available usb connector on your pc until you have established a partnership. also i would recommend to install active sync 4.2 beta (use the search here to find the link), it fixes some connecting trouble... let us know if any of these tips helped at all or if you found your own solution...
cheers, lutz

Try disabling your firewalls these are the usual culprits to stop syncing. You can add activesync to the list of acceptable programs if you use something like zone alarm firewall etc.. I have the windows firewall disabled.

Thanks for the suggestions. I've tried connecting directly to the USB port -- no dice. I only have the Windows Firewall which was already showing ActiveSync as an allowed application but I turned it off and still nothing changes.
The device manager reports:
This device cannot start. (Code 10)
Click Troubleshoot to start the troubleshooter for this device.
The troubleshooter basically instructs me to delete the device and try again, which I've done a dozen times, restarted both phone & computer. Still nothing.

Another trick that worked for me, if you have a network socket even if you dont have a network cable attached, enable network connections on your computer and try again. Whenever you change settings on your computer uninstall activesync and reinstall it. Hope that helps.

AS not connecting
For some reason, I had to repair/re-install AS. After re-booting, XP Pro/AS 4.2Beta recognized the Wizard again (Cing 8125) as all was well.
It's been stable the past few days, I think because I'm not trying to sync at work (I just cancel and use Guest).
Not a great answer, but good luck...
paul

Thanks, still no go. I do have an active Internet connection. I'm not so sure this has anything to do with ActiveSync as the computer doesn't even get to a successful install of the hardware....it always says a problem occured and the hardware may not work properly.

Succes...almost. I left the phone plugged in and restarted (after deleting the hardware profile) and when the PC rebooted it made that oh-so-sweet ActiveSync connected sound. Then AS quit and I was back to where I started in the post before....doh!
Just for kicks I plugged in my old Jam and it worked just fine, the hardward was recognized right away.
This leads me to believe something may be hosed on my MDA? Weird because it charges fine and everything else is great...it was a brand new unopened box from the local T-Mo retailer.
Hmmm...

BNDIS Connector
Guys,
Not sure that this is the solution, but this is what happened to me too. The way that Active Sync 4.x talks to a WM5 device is as a network device, not a USB device as in WM2003/Active Sync 3.x.
So, what you need to do is make sure that your PPC, which when connected to the PC shows up in the Device manager as a BDNIS network adapter, is to ensure that the BNDIS connector has an IP Address.
The easiest way to do this, connect the PPC to the PC and here the ping sound.
Right click on the My Network Places icon and select Properties
In the Network Connections Window, select Views > Details.
Find the Network Adapter that has the Device Name of the BNDIS connector.
Right click on this Network Adapter
Ensure that Internet Protocol (TCP/IP) is checked.
My guess is that it is not checked
If it is, check the properties for the Internet Protocol (TCP..) and ensure that DHCP is selected.
Hope this helps -

Re: BNDIS Connector
jkossowsky said:
Guys,
Not sure that this is the solution, but this is what happened to me too. The way that Active Sync 4.x talks to a WM5 device is as a network device, not a USB device as in WM2003/Active Sync 3.x.
So, what you need to do is make sure that your PPC, which when connected to the PC shows up in the Device manager as a BDNIS network adapter, is to ensure that the BNDIS connector has an IP Address.
The easiest way to do this, connect the PPC to the PC and here the ping sound.
Right click on the My Network Places icon and select Properties
In the Network Connections Window, select Views > Details.
Find the Network Adapter that has the Device Name of the BNDIS connector.
Right click on this Network Adapter
Ensure that Internet Protocol (TCP/IP) is checked.
My guess is that it is not checked
If it is, check the properties for the Internet Protocol (TCP..) and ensure that DHCP is selected.
Hope this helps -
Click to expand...
Click to collapse
This happened to me too. ActiveSync 4.1 worked perfectly until my WinXP Machine crashed and I had to reload.
When I reloaded, ActiveSync acting in the same manner.
I'll try this tonight and see if works for me. Hope so.

timskrastins said:
This is probably really remedial but I'm a Mac user so it's foreign to me. I had an Imate Jam working great with Active Sync 3.8 on Win XP Pro.
thanks,
Tim
Click to expand...
Click to collapse
You can still use your mac & missing sync 2.5 alpha & for most things it will work fine, but functionality is limited & sync only via BT. - it does ical, Address Book & tasks & time sync. & you can also install programs & documents as well. for media I just copy the songs straight to my mini sd card via a card reader.
Some programs will only install via windows, but as I have an intel iMac I run windows as well & activesync so far works well for me, but I have to disable the contacts/tasks/calendar or I end up with dupicate entries etc.

jkossowsky - awesome info. The problem I'm having is that the device does not show up in the network adapters. When I plug it in, it tells me there was a problem with the device and it could not be started.

Device Recognized
You need to install Active Sync 4.x before plugging in your device.
So, to be really really safe, go to Device Manager, look at the Unrecognized Devices section, find your unrecognized device and right click on it and remove it.
Install Active Sync 4.x
(if you already installed it, uninstall it, reboot and reinstall it again)
Once it is installed, plug in your device and it should be recognized as a Network Adapter.
If Active Sync does not automatically find the device, follow the instructions from my post above.

Uninstall Activesync, reboot, Reinstall Activesync, Reboot, plug in device.
pray
if that fails, attached are the proper INF files, manually update them to this, and see if that helps.

Thanks for the info, I'll give this a try. The thing that really killed me is that my old iMate Jam connected fine during this whole ordeal.
I exchanged the Wizard for a new one and still had the same issue. I finally tried syncing it on a new laptop running Win XP Pro and was able to get it to connect.
I'll try the suggestions above on the previous machine to see if I can get it to recognize the phone. Atleast I know the phone is not defective now.

Darn, no dice on that manual driver install...I get 'the specified location does not contain information about your device'

timskrastins said:
Darn, no dice on that manual driver install...I get 'the specified location does not contain information about your device'
Click to expand...
Click to collapse
try this;
http://forum.xda-developers.com/viewtopic.php?t=51649&highlight=

Hmmmm....
You may want to have a look @ support.microsoft.com
There's an issue with 4.x ActiveSync [AS] and Windows Firewall. Even though AS is listed in the exceptions, it doesn't work properly......
See here.......... http://www.microsoft.com/windowsmobile/help/activesync/default.mspx

I had this also - bugged me for weeks.
I found that the AS suite I downloaded from the MS site - regardless of version - would never find the Wizard. Only when I installed the version on the CD that came with the dvice would it connect - even though I think it was only AS 4.0.
Although I imagine you've aalready tried the CD version if you have one...

Vista/Bluetooth/8125

I just got my new laptop (Toshiba M400) and am trying to set up my 8125 for tethering. I am able to do that via USB, but I would like to have that for BT also. From all the threads I have read, I should have a "bluetooth modem" if they are connected, but I don't. Has anybody been able to connect the 8125 to Vista via bluetooth and get an internet connection that way? Could you please post a description of what needs to be done?
Thanks.

TTT
Im curious as well.

mikebode said:
I just got my new laptop (Toshiba M400) and am trying to set up my 8125 for tethering. I am able to do that via USB, but I would like to have that for BT also. From all the threads I have read, I should have a "bluetooth modem" if they are connected, but I don't. Has anybody been able to connect the 8125 to Vista via bluetooth and get an internet connection that way? Could you please post a description of what needs to be done?
Thanks.
Click to expand...
Click to collapse
Yes, I have done it with Vista. First you need to make the Bluetooth on the computer “discoverable”. Then turn on the Bluetooth on the phone and select “settings”, under devices tab, select “add new device”, once it finds the computer it will ask you to enter a password, make one up. Then a box will come up on the lower right side of the monitor on the computer. Click on it and it will state a device wants access via Bluetooth and it will ask you for a password, enter the same password here that you made up earlier. After all of that you will need to make sure the “Activesync” box is checked on the wizard. Just follow the prompts and all will work. I have done it many times since I burn a new ROM every other day. This is all I do, I don't have a "Bluetooth modem" and internet works via bluetooth.
If you have issues let me know.

HELP! Can't establish ActiveSync Bluetooth Connection any more;AS Service disappeared

Something strange happened:
On my HD I've been in the BT settings menu in the "Device" Tab, and by accident i've selected the computer to which i normally connect for active sync via bt (which had been working so far). normally you should see the services provided by the device, which was "serial port" and "active sync". Suddenly, the "active sync" service disappeared from the list, and although i didn't click on the "save" button, the AS service didn't come back.
I've deleted the BT connection ("partnership") between PC and HD and tried to re-establish it several times, starting from both PC and HD, without success. I alway get a connection, but I only get the "serial port" service, and AS doesn't work. I've also set the correct com port given in the bluetooth device setup for "incoming connection" on the PC to AS on the PC... no success.
I've also re-installed my PC BT-drivers, but also without success. I just don't want to re-install AS, as the partnership to the HD is deleted then and I'm afraid that it messes up with my contacts and appointments...
Syncing via USB cable still works at least, but I'd really like to have back my bluetooth active sync service.
Any ideas?
regards jan

I had this problem as well. I tried all the suggestions I could find in the forums with no success. Finally I did a hard reset on the phone - that solved the problem... but then the problem appeared again a week later.
After tinkering quite a bit I finally found a solution: First I unpaired all my devices from the Touch HD. Then I went into the registry \\HKLM\Software\Microsoft\Bluetooth and removed the folders "activesync" and "serial".
After repairing my computer with the HD I got the activesync option back.

hd2 won't activesync

My ActiveSync won't Sync
I found with "Enable faster data synchronization check box" ON then doesn't even start ActiveSync on PC. Instead the LAN icon starts searching for an IP.
if OFF then it tries then ActiveSync says ERROR code 85010001
this page
http://www.pocketpcfaq.com/faqs/activesync/exchange_errors.php
says An invalid HTTP communication or protocol syntax occurred.
reboot doesn't help.

Are you sync to Exchange of PC files?
if Exchange, try turn off push update, sync, and turn it back on.

sounds like it's stuck in modem mode or something.. have you tried switching between modes? e.g. put it in modem mode and disk drive and then activesync again..

no Exchange
turned off all except contact/calendar
tried disk drive and then activesync but no good
then tried turning bluetooth off and it worked with with "Enable faster data synchronization check box" off
so still not perfect

The more complex, the more can go wrong. Recently my HD2 has not been running activesync on connection. It is a problem after I have hibernated my PC, but also randomly at other times after a disconnect and reconnect.
Following hte advice above I've tried the change to modem, change to disk and back to activesync, but that did not help. Unchecking the "Enable faster data synchronization check box" has now allowed it to connect.
While activesync was unable to connect, I could still connect using a brilliant little program, sadly not recently updated, called mymobiler. That lets me control the HD2 from my PC< and do screen dumps as well. So how come that would connect but MS Activesync would not? And it was not a new install, I've had that since my first few days of the HD2 and worked well until the last couple of weeks, when this issue has become increasingly annoying.
While activesync was telling me I was disconnected, in the Windows 7 Devices and Printers there was an icon for a "Generic RNDIS" but nothing else about it. When on the HD2 I go back into USB to PC and check the tickbox for "Enable faster data synchronization" that icon reappears. Maybe disabling then enabling this check box has sorted it. Time will tell.

Hmmm...
It is not a new issue with activesync and htc phones. This thread is a year old.
In fact a search of hte web shows htis is common across several makes of phone.

Damn. When I installed HTC's latest hotfix for SMS, it soft reset the HD2.
On restart, the HD2 was not recognised by the PC, but it does show in Devices and Printers as the generic RBIS. So; uncheck the "Enable faster data synchronization" and it appears on the PC as a Generic Serial device, then becomes a live device in the Mobile Device Centre. I guess we won't be using faster then.
What I don;'t understand is why both of the showings in the Devices and Printers are Generic. Surely there is a driver?

argh, now it's broken again, had BT on...
htc has no clue and suggests (again) that I just keep creating a new partnership each time I have this issue (daily)

Are you sync'ing to an external exchaneg server as well as locally?
I had an issue with mine that the external exchange and local seemed to clash some how, I deleted the external and all internal connections from the phone's active sync screen and then the local PCwas able to re sync, then added each of the other conections and made sure that there where no contradictions in the syncing rules?
Maybe not your issue but worth mentioning!

speakerphone said:
argh, nowt's broken again, had BT on...
htc has no clue
Click to expand...
Click to collapse
I regret this is incomprehensible. "nowt" means nothing, so you are saying that nothing is broken again. That would be good, not bad. Your post then stops part way through and concludes negatively against HTC, though for no reason whatsoever. Please could you repost with something that makes sense?

I have no exchange servers, just local PC,
but all errors are exchange related, so HTC say.

if you dont have an exchange server then remove it completely ftom the list of sync locations (i cant remember how you do this, but its the same screen where you select what you want to sync). ive found that if it isnt being recognised that removing the phone from device manager list in windows (deleting drivers/software if asked) and reconnecting the phone seems to work. i have my driver install set to use windows update to locate drivers so try this as well

HD2 won't activesync via bluetooth
My LEO do sync properly via USB. Not connect absolutely via BT.
my setting is :
internal GPS connect via COM4 to TomTom7, VisualGPSce, TutorAssist
and seems to be:
bluetooth port IN is COM1
bluetooth port OUT is COM2
In my Notebook the lonely Local port is COM5. No other one is available
ActiveSync Bluetooth connection is set on COM5

So i know this thread is way old but figured id give it a try. The screen cracked on my TP2 and I cant get WMDC to recognize my device to pull the data. I'm pretty sure that enable faster data synchronization is checked and my screens broken so i can't fix that. Is there another way I can access the phone? Any help is appreciated ty.

[TUT] Connecting to Windows Mobile Device Center over Bluetooth

I've been seeing a few threads where people are having issues connecting their WinMo device to Windows Mobile Device Center using Bluetooth. Seeing the option available, and having issue myself I decided to play around with it.
In this testing I found out how to get your WinMo device to connect. However, your computer HAS to be running Windows Vista or Windows7 and have Windows Mobile Device Center... the older ActiveSync desktop client does not support Bluetooh connections.
so... here's the setups to get it to work:
Turn on Bluetooth on your Windows Mobile device
in the Bluetooth settings, enable the device to be discovered (60 second setting is fine)
On your computer, start the discover task
finish the pairing by selecting your phone in the discover task, allow the computer to specify a key, and type in the key on your phone.
Now that the devices are paired, set the PC as a trusted device on your phone's bluetooth settings (allows the pc-phone to connect automatically)
On the PC, open Windows Mobile Device Center and go into the Connection Settings. Make sure that "Allow Connections Using Bluetooth" is checked
Now that the pairing & the PC are set, go into ActiveSync on your phone
(on the HD2, running an Energy ROM, ActiveSync is found in Start\Internet\ActiveSync)
In ActiveSync, hit the Menu softkey and select "Connect via Bluetooth"
it will take you to your connected bluetooth settings to select the device, select your computer.
you're phone & computer are now syncing over bluetooth! enjoy!
I'll probably revise this post later, maybe add screenshots... but for now

the older ActiveSync desktop client does not support Bluetooh connections
Click to expand...
Click to collapse
uh yes it does. i had bluetooth sync on my xp machine for ages.

xnifex said:
uh yes it does. i had bluetooth sync on my xp machine for ages.
Click to expand...
Click to collapse
Your comment made me do some more digging. Though you could have posted how it's done, I do thank you for pointing out the error
Will revise the instructions here when I get a moment.

Ryan79 said:
Your comment made me do some more digging. Though you could have posted how it's done, I do thank you for pointing out the error
Will revise the instructions here when I get a moment.
Click to expand...
Click to collapse
I no longer run an xp machine so google would have to tell people how to do it.
just a quick search came up with this:
http://www.inspectmygadget.com/2007/05/22/how-to-use-activesync-via-blutooth-in-windows-xp/