Hi all, I hope someone can help with this,
I have tried to all O2 using 100 (but this keeps getting disconnected automatically) so I have to call as 0845 number which uses my minutes + I was waiting 30 minutes to speak to someone and when i eventually did get through they hung up (I am well Pi***d off with o2). Anyhow
I want to connect to the net using GPRS, however no GPRS symbol is displayed and if i try, i get a message saying "No moden at above number" any help would be great.
Cheers
Matt
Right, couple of things to suggest.
Firstly (and I know this sounds stupid)....O2 have recently installed new call centre handling "things" which SHOULD route your call more efficiently but as they have been put in by IBM (also, responsible for more recent "good inovations" in O2) the bits aren't working v well! - trust me as I speak from experience and "from the horses mouth" - I work for them!
So chill when you do get through....the staff on the phones are getting major grief from customers, dealers and fellow staff members (mainly store staff) because it's taking ages......It's not their fault!!
Anyway, back to your problem.....you haven'y said whether you got a new connection or an upgrade.....if it's the latter did you ahve GPRS on your previous phone and did it work?
If it's a new connection then GPRS hasn't been provisioned for some reason (although it can tkae 48 hrs max from connection to go through), same goes if it was an upgrade and you never used GPRS on the old phone.
Give me the answeres to these questions and I'll give you my best guess!
Mike
Check settings
I use this site for settings:
http://www.filesaveas.com/index.html
I would also suggest that you check that GPRS has actually been enabled by O2 for you. I had problems with MMS not being enabled although I HAD asked for it.
Thanks Mike for your responce, and I promise not to go ape at your colleagues.
I have a new account with O2, connected today, however seems strange that it could take upto 48hrs to get GPRS active, I was recently with ORANGE and as soon as I activated the phone (a SPV) the GPRS was active there and then. Ah well I will wait the 48hrs and hopefully it will come active sometime soon.
As an O2 employee, you may be able to assist on this query. As a paymonthly customer on O2 400, I am supposted to call 100 from my XDAII to call CS, but when I do this I get disconnected automatically as if the number is dead, any ideas?
Many thanks for your help.
Matt
An update on the aboe. I have managed to sort this problem out, I did a soft reset and when rebooted I noticed the phone settings were on Germany, changed it to UK and GPRS works fine.
Matt
for anyone searching with this problem
MODEM NOT FOUND AT DIALED NUMBER
1. phone CS on 0845 and make sure GPRS is on! (APN provisioning for mobile web access (you can 'check' on the 100 number, but they can't turn it on for you)
2. 3.30pm is the 'switch over' time, so soft reboot after this time each day (
up to 24hrs) ...... phone again if still not on !
3. GERMANY is default if you go to MY XDA - connections. it will always be on Germany. but the wizzard should of set it to UK when you first set it
Do you have the correct settings for wap over gprs, email over gprs using O2 payg sim with free gprs pages and wap.
Is there any portal to get the settigs to the O2 phone directly?
have bought an exec to use with my 3 sim on three network , has anyone any sites that have the 3g gprs settings etc mms files etc to set it up as three customer services just laugh and say, ooo we dont sell that fone , dont know good luck.....
any help would be great
thanks
I don't think that phone can work on 3 network. I think it is of an complete different 'frequency'. Can you make/receive phone calls using the 3 sim?
yes, calls work etc not tried a video call as yet but i know lots of fones dont work at all with the 3 sim but the exec does
Same here
I have been using O2 XDA Exec on 3UK. Same problem can not set up the GPRS or the MMS.
Help needed please.
weird thing has happened, flashed with the qtek rom and now it says i have down loaded an illegal rom and just reboots and resets , so i align screen, it customises then reboots and then shows illegal rom notice again, anyone had this or have i missed it in the search pages
Re: Same here
Tunndoc said:
I have been using O2 XDA Exec on 3UK. Same problem can not set up the GPRS or the MMS.
Help needed please.
Click to expand...
Click to collapse
You can input all the settings, but I can't seem to be able to access the 3 portal.
In settings, connections tab, connections
advanced tab, select networks
new, and input the relevant info from here:
Data accounts: Create one called 3 GPRS.
APN: three.co.uk
Username:
Password:
Login request: Off
Allow calls: Automatic
IP address:
DNS address:
Authentication: Normal
Data compression: Off
Header compression: Off
MMS settings can be entered via outlook menu
gateway: http://mms.um.three.co.uk:10021/mmsc
proxy: 217.171.192.2
port: 8799
(account is the 3UK avvount above)
Not sure if u need to input the Video gateway.
If anyone know how to actually open the portal, plz help,
I think the problem is that the page detects what device you are using, and an exec is not on their list.
My A1000 uses Opera so it cant be that much different...
Thanx Aristotle
3GRPS seems to work ok, considering that on EXEC it will not display any service pages still but does connect to 3.
Though the MMS settings are not working. I am not able to download my MMS messages and send either any suggestions.
Thankyou in advance
In Australia, so for we have got the Universal to connect to planet3, 3G for internet access, and video calling. We still have not managed to get it working for mms, and video streaming.
guinevere said:
In Australia, so for we have got the Universal to connect to planet3, 3G for internet access, and video calling. We still have not managed to get it working for mms, and video streaming.
Click to expand...
Click to collapse
Oh that's good, is there anything special you need to do to access planet 3? because I can connect, but can't load any pages.
I guess the video streaming is to do with the hutchkey plugin(???)
Aristotle, you're in the UK, and it's all firewalled on 3, so I wouldn't get my hopes up. I know things are different in Australia (from the 3g forum).
That's why I left for t-mob: the irony is that the network that claims to be the most hi-tech is in fact the most low-tech of them all. On t-mob web and walk pro and the exec, you get full internet access (no restrictions), with infinite bandwith. That means during the day I remote-desktop to my home machine over 3G, then when I go home it switches calls to skype (I turn gprs off and wifi on), never worrrying about the bills. Try doing that on 3. :-/
lol.....well in australia we only really have one option for 3G at this stage, and thats 3.
walk into an optus store here asking about 3G, and if your lucky they know what your talking about, and at best they might be able to tell you that the broachers are coming.
Vodafone here, well not bad, but ask them anything outside what there trained to know and you might as well be talking egyptian.
telstra....lol....almost as bad as optus.....
Give us another 3 yrs....
mdaexecfan said:
Aristotle, you're in the UK, and it's all firewalled on 3, so I wouldn't get my hopes up. I know things are different in Australia (from the 3g forum).
Click to expand...
Click to collapse
Yeah, I know, thanks =/ it would be nice to see the F1 news and footie scores whilst on the train...
Used to be on T-mobile but it's reception was (and still is) awful where I live, drops more calls than 3.
Yep, wouldnt it be great to have a program that would have all the F1 details for the season and also sync options to get all the latest news, minute by minute race and qualifing updates....mmm....sounds very viable
sms
Hi guys,
Im also having a similar dillema to you guys.
Bought an SPV M5000 from ebay and unlocked with buzz's tool, but now using my 3 sim card I cant send any sms, or send/recieve any mms.
Im thinking I may just sell the phone on, wait until my contract expires, and get a new one on a proper contract with orange or O2 becuase im addicted to txting and its getting a bit annoying constantly swapping my sim into my A1000.
Thanx
sms
Hi guys,
Im also having a similar dillema to you guys.
Bought an SPV M5000 from ebay and unlocked with buzz's tool, but now using my 3 sim card I cant send any sms, or send/recieve any mms.
Im thinking I may just sell the phone on, wait until my contract expires, and get a new one on a proper contract with orange or O2 becuase im addicted to txting and its getting a bit annoying constantly swapping my sim into my A1000.
Thanx
omg
no offence, but...
universal is a 3g compatible phone - it will work with 3, vodafone 3, Australia 3, etc - it is designed to do that.
secondly - use the http://mobile.three.co.uk/hb/7600/HutchKey as access to the portal - just make it your homepage. this one is for nokia, it works with me.
re sms - check the sms centre!!! thats all you have to do - call the support and they will give you the number.
confused
sorry to seem really thick ( I probably am), but where is the setting to change sms centre number on the unversal. Ive been through all settings and cant find it. I dont remember changing this on my A1000 when I flashed it with the non 3 Uk F/W
I've been told about this 3 network not compatible with any other phones except the phones that cames together with the package. I wonder why is it so? I mean, others are trying to lock the phone, so that it can't be used with other network. But locking the network to a certain phone doesn't make any business sense.
However, I've recently had a look on my friend's 3 network phone. And it seems that the phone main screen is flashing advertisements constantly. And, as far as I know, this 3 network is the cheapest to maintain so far, that's why many seems to be using it.
So, my current conclusion is that, they need a phone that has the ability for them to flash advertisements, if not, they won't let you have the cheap network rate without the ability for them to flash advert.
igs said:
omg
no offence, but...
universal is a 3g compatible phone - it will work with 3, vodafone 3, Australia 3, etc - it is designed to do that.
secondly - use the http://mobile.three.co.uk/hb/7600/HutchKey as access to the portal - just make it your homepage. this one is for nokia, it works with me.
re sms - check the sms centre!!! thats all you have to do - call the support and they will give you the number.
Click to expand...
Click to collapse
Hi igs, I can access some pages on planet 3, but not others, if I try for example the link you give for nokias, I get an error message (see below, sorry for the small image, can't find the right screenshot programme)
However, I can access some pages, e.g. checking my balance (see below), by typing the link. and if I click on the links from there, I can open some pages but not others.
These are my settings
I have APN: three.co.uk
Username password and domain are blank
Use server assigned IP address in TCP/IP and Servers
And nothing checked for proxy settings
Any ideas? Could it be that you have some plugin that I don't? Thanks....
Also ai118, I didnt need to specify a sms centre, it did it automatically...
hanmin said:
However, I've recently had a look on my friend's 3 network phone. And it seems that the phone main screen is flashing advertisements constantly.
Click to expand...
Click to collapse
I think that might be a 6280, you can turn those 'adverts' off
Folks, please forgive the intrusion of a non-developer, but I come cap in hand for some wise and informed advice -
I want Internet access to browse to my firm's MS Exchange server for browser-based e-mail.
Took delivery by courier of a VF 1605 on Monday, swapped SIM over from old Nokia 6230i and turned it on: no Internet browsing to any site. Eventually, after many calls to customer support got the setup instructions: settings, connections, ISP/add new modem connection, contract Internet, cellular line GPRS,3G, Intranet, Web, Web, Finish.
Still no connection - just an error message: Cannot connect for an unknown reason. To check your connection settings and change them if needed, tap settings.... (you get the picture.) And so we go off round the houses again.
VF customer support first thinks it's a SIM problem (old one not compatible with new phone) so delivers a new one. Phone fails to work just the same. I try the new SIM in another new 1605 at a VF shop. Same result - no connection to any Web site. I then download vodafone_settings.cab from here and install it on my phone. Still no change. Same result - Cannot Connect. VF now think the phone is faulty and will swap it when they have stock. But I am not so sure.
Can two 1605s be faulty in the same way or does this smack of general muppetry by me?
With thanks for your patience!
KevinF.
Hi replace intranet with internet.
Many, many thanks
Bri.s -
I have done so and the 1605 now connects. I am so grateful. Many thanks.
KevinF.
Actually, the title is misleading. It only struggles to get a good signal in my house (and about 20metres around it - very annoying!)
I have an unlocked Touch HD which was on Orange. After cancelling the contract, I now have an O2 Simplicity pay per month sim which gets perfect signal in my old backup phone (Nokia 5140). When I put it in my Touch HD, it gets a very weak signal and the little G/3G/H/E symbol to the left gets greyed out. I though this would mean I couldn't use the internet but still make calls but the phone won't connect or receive calls with the O2 sim.
I've called O2 to get the exact settings for the device but they say they don't support it. The device seems to set the sim up ok on insetion with the wizard program. I know the sim works cause it works in the nokia. Is the Touch HD known to struggle for signal when other phones seem to work ok? Anyone have this problem?
O2 are sending me out another sim just in case but say that I have to speak to HTC to get the right settings. I know the sim works in the phone because it works when I'm at work, travelling around Northants in a car but just doesn't work in my house. O2 did ask if I have lead in the roof which may cause problems - the house is 120yrs old so it might.
Help! anyone?
My Touch HD works fine in and around Northampton, I am sitting near Rectory Farm with a 3 bar HSDPA signal. So a few things to check.
At the bottom of Comm Manager, touch the 3G bar, are both 'Network Type' and 'Band Frequency' set to auto?
What radio version are you using?
When you get a signal is both MMS and SMS working OK?
matt_not_andrew, just like you, I have just cancelled my Orange for an 02 Simplicity pay per month! Hopefully I'll get the PAC code on Wednesday, so I'll be interested in seeing how reception is.
Any clue what it's like in Wellingborough? Haha locals on the forum tonight!
No idea on Wellingborough but works well on Orange and O2 in pretty much all of the south part of the county.
I'll check those settings later when I'm finished DIY around the house.
I've done the exactly same thing, cancelled orange contract & now on o2 simplicity and my reception is loads better than before.
I use to have dead spots in my house and they've all gone.
Running dutty's wm6.1 v4.0 rom & used the standard connection set up.
Jake
The same trouble with HD in Russia
Hi, I live far from our capital city. IN the area with weak radio signal, htc hd has 1-2 sticks.. aven worse - lost connection, at the same time Nokia and SOnyErricsson works fine 4-5 sticks. Previously my HTC ELF works aroun 3-4 sticks in the same area. I tried to check Diamond2 - the same situation as with HTC HD.....
The same in Russia.
The details: Phone from UK, Radio 1.4, ROM - BlackStone Rus 2.0, WM 6.5. Settings - Full automate regarding GPRS detection and choosing.
I switched from orange to O2 pay as you go and I found that some of the Roms (Dutty's and NRGZ's in particular) don't configure the Mobile internet settings correctly for PAYG. The O2 settings vary from the contract ones and therefore you can never get connected unless they are set up correctly.
I recommend checking the following details in settings/ connections/ manage existing connections:
Access point name: payandgo.o2.co.uk
User name: payandgo
Password: password
Its never failed on me yet - although the mobile internet service from O2 has been a little intermittent over the last couple of weeks because of network problems they have been having.
Can't fault the O2 reception on the phone, I get much, much better signal than I ever did on Orange.
I did exactly the same thing last week! ie cancelled my Orange contract and moved to O2 sim only!
When I put the O2 sim in my Touch HD, after a few minutes I got a message saying that the data settings were wrong for the network and if I wanted to download the correct settings (or something to that effect). I then had to fill in a couple options to do with the country and network. A few mins later it asked to reboot and afterwards everything just worked as if by magic! I can get on the internet and mms works etc..!
=)
In terms of reception, I've found that generally my O2 2G signal is much better than 3G.
I've given in and cancelled the O2 plan and going back to Orange - at least I know that the Touch Hd will work on their network in my house.
I phoned O2 again and again and they said they couldn't give me any settings for the Hd as they didn't know how to support it?
Anyhow, got a brand new N86 on Racoon 35 18months for £25 (reduced from £35) so even with the data bundle thats £30pm which means I save further on my broadband - result!
The Hd will be the work SATNAV phone and the N86 will be for going out (photo's) and games.
Thanks for the help.
Hi All,
If this is the wrong thread, sorry about that. I'm new to HTC, only had it 3 days. Here's my issue. I can make calls, receive calls and send and receive sms messages.
I have a htc diamond 2 topaz, bought it on ebay from a seller in China.
It's dual sim (so may be a htc clone) but when I phoned service provider to get mms/wap/internet settings it showed up on their system as htc diamond 2. And under the battery it says "Topa 1005vdc" Touch T5388+++ and has htc on the front screen and the back cover. Telstra sent me a message with a passcode, but then no settings came through. The person on the phone gave me the telstra.mms 010.001.001 stuff to input into the connection tabs.
When I try to use the internet explorer I get this pop up "the remote party has ended this connection". I also phoned virgin, and they don't have htc settings to send to me, so they sent me an email with generic instructions. Still no joy.
So in a nutshell, I have this glorious whiz bang phone that doesn't currently do internet, email, or gps navigation . The seller installed the english language, and tom tom mapping, but left out some english for the mms page. I push new mms, and all the choices are little squares (like if you don't install the chinese character pack when internet browsing, the writing? on the page shows as little squares.) So to try and send a picture message, I don't know where the phone number goes, or the title, the right hand side button apparantly leads to the options menu, but again all little squares. I came across the advanced settings (I think) for the mms input values (or something) but nothing I can read.
On a thread somewhere, someone advised someone else to get a htc settings wizard, so I did that. It popped up and said asked if I wanted it to configure the phone. Internet still wouldn't work. So I changed the gprs connection to sim 2, it asked to configure, it did, restarted, I tried internet and still no joy.
Can anyone help me please? Thank you very much in advance,
Jane1
current: htc diamond2? dual sim (telstra/virgin)
previous: M007 china brand Blackberry clone (2 months)
adored: palm centro
BTW- I'm in Australia