Like a lot of people I've broken the mini-usb port in my Uni, thank goodness for Blue tooth,. I called the HTC service number to see if I could get them to re solder the port back on they said I need a new motherboard. My Uni works fine except that the batteries are slowly dying, but luckily I have a stand alone battery charger. In a nut shell the mother board is $200 is it worth it? There are so many new phones coming out that it really doesn't make sense to spend the money on it, but on the other hand rumors that TMO 3G network may support it give me a good reason to keep it. I truly like this phone and really don't want to give it up quite yet, so I ask you what would you do?
Oh yeah when I asked the service rep if was a G3/G4 board he had no clue the good part about it is that the US service center is in my town so I could drop it off and pick it up almost the same day.
Harry Tuttle said:
Like a lot of people I've broken the mini-usb port in my Uni, thank goodness for Blue tooth,. I called the HTC service number to see if I could get them to re solder the port back on they said I need a new motherboard. My Uni works fine except that the batteries are slowly dying, but luckily I have a stand alone battery charger. In a nut shell the mother board is $200 is it worth it? There are so many new phones coming out that it really doesn't make sense to spend the money on it, but on the other hand rumors that TMO 3G network may support it give me a good reason to keep it. I truly like this phone and really don't want to give it up quite yet, so I ask you what would you do?
Oh yeah when I asked the service rep if was a G3/G4 board he had no clue the good part about it is that the US service center is in my town so I could drop it off and pick it up almost the same day.
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Click to collapse
Of course it worth!!!
Go for it!
how bad is it? and where do you live? send me a pm if you want to keep it private. the reason i ask is if the pads on the board are ok, resoldering the connector is easy. for an experienced tech takes 5 minutes with a coffee break in the middle. lol. if you'd rather, i'll fix it for a lot less. let me know. i'll need to see pictures to confirm too.
Yes,
Soldering is quite easy. If you don't know how to do it, show it to someone with soldering experience.
The other choice is eBay: I bought my second unit for 142 Euro, which is about 200 US$. That was the price for a full functioning phone!
You might try to buy one with a broken screen for much less and exchange the board yourself.
I think 200 US$ for a new board is too expensive.
Cheers,
vma
If its working it surely worth it..
Yeah, I'll keep it...
When I talked to the HTC rep he said it was $200 to replace the mother board; but another rep called me back and said that HTC no longer supports it. The North American repair center is in my area, so they said take it over there and see, i haven't had time but i will just to see what the quote will be. as for the device itself, it still works I need a new battery barely holds a charge for the entire day, but it still an awesome device. But there are some new ones coming out ie. SonyX1 Eten's dual sim phone the Omnia and a host of others
I've had it for about 2 years and very little problems. Thanks for everyone support and will definitely keep it.
You're with T-Mo US, personally, I'd get a G1. $180, and it has Android... It's sickkkk.
"Not all the shiny things are gold"
At least now
Quote (in a year or two that Android OS gets mature & grows, and better devices made for it...)
Black93300ZX said:
You're with T-Mo US, personally, I'd get a G1. $180, and it has Android... It's sickkkk.
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Click to collapse
Yeah, Android looks good but I've learned a long time ago wait for all the bugs to go away before diving in. When Android has a form factor like the Uni I'll be all over it, I'm not a slider fan.
Me neither - either a candybar or a mini-laptop for me. Repair enough slides and flips not to ever want to touch one. As far as Universals are concerned, it's all in the definition. Once you will stop thinking of it as a cellphone and instead think of it as a mini-laptop and introduce it as such to your friends - you'll feel the advantages. You won't believe how many comments along the lines of "Wow, that's a tiny laptop you have there" and "How cool is that" I get every time I get my JasJar out. And then, of course, I go on and on about how it's so much better than a laptop, how I have everything I need not to use my computer, how I chat to my friends overseas on SKYPE, and on and on... haha
No doubt it is worth every bloody cent.
HTC customer service sux...
So this will be my last rant on this subject. I call customer service to get an RA# I explained to the rep what the problem is (note I have an O2 Exec in North America), she said that they didn't support that model, So I explained that its the same thing as the Tmobile MDA Pro at which point she says they support that model and gives me the RA#, but explains that they may not have the parts for it? I go to the repair center give them the RA# and wait after about 20mins. this lady comes out and says that we don't work on that phone but will have somebody else talk to me. The Product manager comes out and tells me that my phone is European and they don't work on it , at this point I tell him that its a MDA Pro with just a different housing he still disagrees that its a different phone that its not an MDA Pro(I'm in disbelief) so I asked if he had a motherboard for an Imate Jasjar or a Qtek or Vodaphone, basically every derivative of the Universal. He still argues that those are all different phones and they won't work,well since I was on my lunch break and did want to get pissed off i explained to him that he needs to understand the previous product line and that when I come back I want to talk to someone who knows what they are talking about.
I too can repair the USB connector for you, I'm UK based.
If you want it fixing let me know.
Hey guys,
Basically bought a g1 off of ebay about 6 months ago, and now the screen doesn't work. It should be covered by warranty, but HTC said tmobile look after it, and tmobile said because im not a customer HTC look after it? and so no one is taking responsibility.
Any ideas or advice?
sounds like big nusiness to me, just raise hell, tell HTC how much you have loved their customer service in the past and that you would hate for them to put a black mark on their own record. i would really hate to move to another phone company but if they refused to fix the phone as it is under warranty then i would
Yeah... it sucks a bit, when i try to live on the 'cutting' edge and buy stuff before it's sold locally... I'm gonna just cause a big fuss over it...
The most annoying thing, is it's the second g1! The first one I had, had a bad trackball. I noticed it straight away and sent it back to the seller, but it got 'lost' in transit. So i lost $500 usd on that one.... I'm not preprared to lose another $500!!
scrub scrub
breaultm said:
Don't bother trying to go through T-mobile. If it isn't bought through them, they can not and will not help you with a warranty exchange.
Your chances of getting warranty through HTC is slim unless you can somehow prove the phone is less than a year old.
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Click to collapse
that's not too hard to do since the phone was released on October 22nd of 2008
haha, word.
haha yeah, was thinking the same thing.. it's been out for less then a year...
I just got off the phone with HTC USA and they told me the same thing again, I have to go through tmobile. I was like No, I can't. I don't have an account with them. The phone was purchased 'out-right'. They said well in that case, the only other thing i can think of is if you go to Reapirs and they gave me their number. Said their only open like 8:30 - 5. So i'll have to call back in the morning...
Like why is everyone passing it around for? I mean, im sure tmobile don't actually repair the phone, they just ship it down to HTC for repairs.. whats the big deal?
What? omg where did it go?
So here's the deal, since I got my Evo the back cover hasn't fit properly - I don't mind too much so I placed a small sheet of paper which gave the back the proper curve and fixed it.
But now I've got a new issue starting to appear - The screen coming loose towards the bottom!
My friend got an Evo and his is flawless, why should I suffer from pre-ordering!?
I work in Chicago, and naturally I went to a Radioshack close to where I actually live - no Evo's, can't help me.
I call Sprint, they tell me go to where I bought it or all the can do is sent me a re-certified phone - that's bull****, the phone is brand new & not even two weeks old yet.
I go to the Radioshack where I bought it - No Evo's, all they can do is call me when one comes in. Also claim they haven't been sent any since launch.
So here it is, I'm a new Sprint customer who just switched from Verizon and they are already leaving me dry. I've got 30 days to cancel all this, yet they don't seem to care enough to get me a new phone.
My phone is brand new and defective, how the hell does Sprint think they can send me some re-certified model!?
Do they have some deal where if they don't send phones back to HTC they get a discount? I mean seriously, if this phone isn't under a manufacturer's warranty against defects it damn well should be!
This also doesn't cover the fact when I preordered, Radioshack told me there was no $10 data fee - not to mention failed to tell me about activation fees and Sprint surcharges!
I asked about it, almost insisting they could be wrong, yet they kept reassuring me there was no charge. I put $50 down on a non-refundable gift card to pre-order, bull**** they didn't know/disclose all costs when I asked! (Their disclosure of costs was "taxes")
If I don't get my NEW phone before 29 days, I will cancel the whole thing and rant anywhere and everywhere until I am heard!
EDIT: Let me put it this way, for all those who don't understand...If Sprint guaranteed me a new phone when there's availability, that would be 100% fine with me, this is not the case, they want to send me a re-certified phone right after I just bought one brand new!
EDIT #2: Here's my logic...the phone is provided by Sprint (to Radioshack), Sprint pays a spiff (to Radioshack), my service is through Sprint (which is paying off the phone), and my contract is through Sprint.
Why does the fact that I bought it at Radioshack even matter!? Sprint is at the core of all of this.
It's like saying a have a 1 year warranty on an Sharp TV that Sears sold me and trying to take care of it through Sears...after that 30 days it's not Sears' problem. The service through Sprint is ongoing and this phone is part of it, how is Sprint not responsible?
You have got to be kidding me with this post right? I guess you assume the magic phone maker ferry is going to make YOU a phone just so YOU can be happy, but everyone else has to wait until they get re stocked because they sold out of all their phones.
Please, just cancel it already, people like this ruin it for the rest of us. How can you not understand that being back ordered means NO ONE is getting new ones right now, they can't just make it appear out of nowhere. Yikes.
lol wow lets give baby what he wants....
Neotelos_com said:
So here's the deal, since I got my Evo the back cover hasn't fit properly - I don't mind too much so I placed a small sheet of paper which gave the back the proper curve and fixed it.
But now I've got a new issue starting to appear - The screen coming loose towards the bottom!
My friend got an Evo and his is flawless, why should I suffer from pre-ordering!?
I work in Chicago, and naturally I went to a Radioshack close to where I actually live - no Evo's, can't help me.
I call Sprint, they tell me go to where I bought it or all the can do is sent me a re-certified phone - that's bull****, the phone is brand new & not even two weeks old yet.
I go to the Radioshack where I bought it - No Evo's, all they can do is call me when one comes in. Also claim they haven't been sent any since launch.
So here it is, I'm a new Sprint customer who just switched from Verizon and they are already leaving me dry. I've got 30 days to cancel all this, yet they don't seem to care enough to get me a new phone.
My phone is brand new and defective, how the hell does Sprint think they can send me some re-certified model!?
Do they have some deal where if they don't send phones back to HTC they get a discount? I mean seriously, if this phone isn't under a manufacturer's warranty against defects it damn well should be!
This also doesn't cover the fact when I preordered, Radioshack told me there was no $10 data fee - not to mention failed to tell me about activation fees and Sprint surcharges!
I asked about it, almost insisting they could be wrong, yet they kept reassuring me there was no charge. I put $50 down on a non-refundable gift card to pre-order, bull**** they didn't know/disclose all costs when I asked! (Their disclosure of costs was "taxes")
If I don't get my NEW phone before 29 days, I will cancel the whole thing and rant anywhere and everywhere until I am heard!
Click to expand...
Click to collapse
My situation is similar. I planned on switching from AT&T to Sprint, however, now, I don't know what to do. I have two defective EVOs, bought from Best Buy, and I have called every Best Buy in a 1 hour driving radius from my home in order to locate one (5 or 6 of them), none had any AND they refused to even take down my information to call me when they came in. Basically, they just told me to screw off. I am free to call back whenever I want to check, but they refuse to hold it in store even if I find one. Apparently it's a first come first serve basis, since they already have my money, what do they care?
Best Buy told me to use my warranty, Sprint won't do me any good because I don't want a recertified phone, as mine isn't even two weeks old yet.
And it's sad, because I really like my Sprint service, but I don't have time to screw around driving all over the face of the planet, escalating issues, etc. I just want two working phones, and that's all. I don't want credits, I don't want freebies. I'll even buy two new screen protectors with my own money.
But, 30 days is fast approaching, and once that mark hits they're no longer liable to care at all about my issues, and I have a feeling that's just what will happen.
I'll try over the next two weeks to locate a replacement. Otherwise, I'll just have to cancel (and I feel bad for Sprint, as it's not really their fault).
I understand all that, but where in the contract does it say the 30 days is waved from such circumstances?
Where does it say after 30 days I will still be eligible to trade for a new phone?
You both seem to be missing my point, the contract says 30 days if you have issues or want to cancel, it doesn't mention circumstances such as this.
What makes you think they wont give someone bull**** about the 30 day policy?
I've been ****ed over at least once by every phone provider I've had, I don't put anything past them.
return phone and port out within 30 days, wait for EVO stock to come back in, port back in. You also got free service for the days you were with Sprint anyway so who cares.
themyst said:
return phone and port out within 30 days, wait for EVO stock to come back in, port back in. You also got free service for the days you were with Sprint anyway so who cares.
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Does it effect credit score?
roybotnik said:
You android users are ****ing pathetic. You think everyone should have to hack their phone and superglue the screen on after paying $200 for it. I can see why the poster is pissed. HE BOUGHT SOMETHING AND ITS ALREADY FALLING APART. You have to sign up for a 2 year contract to get this thing and it falls apart in the first few weeks?
If the poor quality of the phone doesn't make everyone return it, then I'm sure the android fanboys telling everyone to 'suck it up' will. This type of stuff is the reason android will never be taken seriously.
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Click to collapse
This is not even close to accurate in so many ways. First of all, he isn't complaining that he doesn't like the phone, he's complaining that he has a defective one and they don't have one in stock immediately to replace it.
Second, I guess you should tell that same horrible argument to the iphone, blackberry, porsche, ferrari, lambo, etc. owners that buy their high priced items only to find out there is a problem of some kind. There will ALWAYS be problems. That's why we have warranties and replacements, you just gotta be a little patient sometimes. This whole I WANT IT RIGHT NOW OR I'M GONNA RAISE HOLY HELL attitude is why companies have stopped caring if they fix things or not, there will always be nitwits and numbskulls who complain even if theirs is the only one to ever have an issue. "It's junk, take it back, don't get one, mine failed!" get real, grow up, and go back to apple land so steve jobs can control everything you do.
swatpup102 said:
This is not even close to accurate in so many ways. First of all, he isn't complaining that he doesn't like the phone, he's complaining that he has a defective one and they don't have one in stock immediately to replace it.
Second, I guess you should tell that same horrible argument to the iphone, blackberry, porsche, ferrari, lambo, etc. owners that buy their high priced items only to find out there is a problem of some kind. There will ALWAYS be problems. That's why we have warranties and replacements, you just gotta be a little patient sometimes. This whole I WANT IT RIGHT NOW OR I'M GONNA RAISE HOLY HELL attitude is why companies have stopped caring if they fix things or not, there will always be nitwits and numbskulls who complain even if theirs is the only one to ever have an issue. "It's junk, take it back, don't get one, mine failed!" get real, grow up, and go back to apple land so steve jobs can control everything you do.
Click to expand...
Click to collapse
Read the post edit, maybe it will clear things up for your ignorant mind!
Neotelos_com said:
I understand all that, but where in the contract does it say the 30 days is waved from such circumstances?
Where does it say after 30 days I will still be eligible to trade for a new phone?
You both seem to be missing my point, the contract says 30 days if you have issues or want to cancel, it doesn't mention circumstances such as this.
What makes you think they wont give someone bull**** about the 30 day policy?
I've been ****ed over at least once by every phone provider I've had, I don't put anything past them.
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Click to collapse
The thing is, if you are paying for your insurance plan, they will cover it as long sa you have the phone and replace it 100 times if they have to or upgrade you to the next model up. It's a feature sprint is great with and will go out of their way to help you with. If your phone can't be fixed by simple methods in the store, you get a new one. Problem is, at the moment, there aren't any left in stock, so you may have to wait a little bit to get one. If you like the phone except for the hardware trouble, don't sweat it, they'll give you a new one as long as you own in and as long as you have the insurance plan for 7 a month. If you don't, then add it before 30 days and don't worry about your phone ever being defective.
roybotnik said:
U mad?
It's a ****ing phone. I can see why the poster would be pissed. His device (and SO MANY others) failed almost immediately after buying it and now he has no replacement.
It really doesn't matter what you think - in the end it's a horrible business decision by Sprint. They give people the option to cancel in thirty days, then sell people a phone that breaks in 2 weeks. I think the expectation of having it last longer is not extraordinary.
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Click to collapse
That has 0 to do with sprint though, this will be HTC's problem. I'm not mad at all, I'm dumbfounded by the ignorance of people that are posting on some of these issues. Anything you buy could have trouble, if the company that sells it to you is willing to stand behind it and replace it for nothing, why sweat it? It's not like they are saying you're screwed haha you have to pay to fix with ti or live with it broke, they'll fix it for him free of charge, they just have to have one in first.
How in the world this justifies a post of how horrible sprint is and how they are stiffing their pre order customers I have no idea, how can you replace a defective item if you have nothing to replace it with?
swatpup102 said:
You have got to be kidding me with this post right? I guess you assume the magic phone maker ferry is going to make YOU a phone just so YOU can be happy, but everyone else has to wait until they get re stocked because they sold out of all their phones.
Please, just cancel it already, people like this ruin it for the rest of us. How can you not understand that being back ordered means NO ONE is getting new ones right now, they can't just make it appear out of nowhere. Yikes.
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either u HELP the OP or just go else where.if u dont have anything good to say jus dont say anything at all,just leave the thread.
GHOST99K said:
either u HELP the OP or just go else where.if u dont have anything good to say jus dont say anything at all,just leave the thread.
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Click to collapse
That's pretty uppity to say, considering the OP was worthless in making the post to begin with and flat out wrong in saying sprint won't help their customers. I am def trying to help him, by showing that sprint will fix it as soon as possible and for free, but some people just don't get it.....
The issue imo is people come in with both guns blazing acting like add holes and wonder why it rubs people the wrong way.
swatpup102 said:
That's pretty uppity to say, considering the OP was worthless in making the post to begin with and flat out wrong in saying sprint won't help their customers. I am def trying to help him, by showing that sprint will fix it as soon as possible and for free, but some people just don't get it.....
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Click to collapse
You didn't say that even once and nor did Sprint.
I bought a new phone, I want a NEW replacement...that's all I don't care if I have to wait a month as long as I get what I should very well be entitled to (and the current phone doesn't die completely during that month)!
EDIT: Come to think of it you're changing your attitude drastically after seeing other feedback, it disgusts me, you want to put others down and can't take the heat in return.
Neotelos_com said:
You didn't say that even once and nor did Sprint.
I bought a new phone, I want a NEW replacement...that's all I don't care if I have to wait a month as long as I get what I should very well be entitled to (and the current phone doesn't die completely during that month)!
EDIT: Come to think of it you're changing your attitude drastically after seeing other feedback, it disgusts me, you want to put others down and can't take the heat in return.
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Click to collapse
Say what?? Tell me, can you do a google search? Can you see sprints insurance policy? Better yet, can you make it to a sprint store and talk to a rep? They will tell you, if the phone is defective and you have insurance on it, they will replace it for you. If it's something you caused, such as losing it or absolutely destroying it, you pay a deductible and then get the phone replace. Obviously you've never been with sprint before, because not only do they stand behind this policy, they do it with 99% of the time no trouble. A quick trip to sprints site and google will verify this.
The attitude towards this issue hasn't changed at all, I simply don't get why someone would state in a thread that sprint is stiffing pre order customers. How can you possibly replace the first run defective issues if you DON'T HAVE ONE TO REPLACE IT WITH. When they come in, you'll get one, it's really not that complicated.
Look guys just my opinion. Don't like it tough.
People that have been doing this awhile know two things:
BuY from a private sprint store and you can run into trouble
Buy from retailer x and if it breaks you can't expect retailer y to fix it
So we act like cheap ****s and buy from retailers that don't have the rebate and we end up being stuck with said retailer should something happen. You can always send your device in to htc for repairs.
if it were me I'd return it, and buy from a sprint corporate store and let it be lesson learned. When you buy **** from third parties and it doesn't work out there can be issues. Sprint can't tell if that device came from ebay, bb or shack. I don't se how they are responsible for fixing what you retailer should fix.
If you want sprint to fix it, buy it from them.
Sprint doesn't make the device so before you start comparing apples and oranges think about it.
swatpup102 said:
How can you possibly replace the first run defective issues if you DON'T HAVE ONE TO REPLACE IT WITH. When they come in, you'll get one, it's really not that complicated.
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Click to collapse
I shouldn't have to have an insurance plan to replace a defective phone that's entitled to be replaced in the first place.
I may end up adding it, but it's ridiculous I should even need it for this particular instance!
Aridon said:
Look guys just my I opinion. Don't like it tough.
People that have been doing this awhile know two things:
BuY from a private sprint store and you can run into trouble
Buy from retailer x and if it breaks you can't expect retailer y to fix it
So we act like cheap ****s and buy from retailers that don't have the rebate and we end up being stuck with said retailer should something happen. You can always send your device in to htc for repairs.
I itf were me I'd return it, and but from a sprint corporate store and let it be lesson learned. When you buy **** from third parties and it doesn't work out there can be issues. Sprint can't tell if that device came from ebay, bb or shack. I don't se how they are responsible for fixing what you retailer should fix.
If you want sprint to fix it, buy it from them.
Click to expand...
Click to collapse
Sprint retails to them, what the hell do you mean they can't tell where it came from!?
They register the device right in the store on contract, Sprint pays them a spiff...
Neotelos_com said:
I shouldn't have to have an insurance plan to replace a defective phone that's entitled to be replaced in the first place.
I may end up adding it, but it's ridiculous I should even need it for this particular instance!
Click to expand...
Click to collapse
That's such a horrible mindset though. you're telling me you should be able to buy a defective computer, or car, or whatever, and with no insurance plan be able to just have it replaced whenever you want?
If you don't want the $7 sprint insurance, yet another quick search would show you that HTC has a 1 year warranty on the phone. you can send it back to HTC, and they'll send you a new one when it comes in stock. Or, you cna do what most people have figured out, and for $7 for the life time of the phone, take it to the local sprint store and get a new one for free. You think you can buy a laptop with no extended plan from the place you bought it and have them replace it for free if it's defective? You have to send it to the manufacturer to do so, same as this HTC phone. Or, add the insurance, and never worry about it no matter what.
I just don't see why this is so complicated! Go ahead and send it back to HTC if you don't want to spend the extra 7 a month, you can do that if you want, just be prepared to be without one for a few weeks, just like any other product that has this happen....
To me, you sound like the type that would go to a car dealer and buy a car, and if it has an issue after the first month or so you DEMAND a new car RIGHT AWAY instead of letting the dealer at least have a chance to look at it and see if it's something that can be fixed without much trouble. I can't stand those kind of people.
So i called t-mobile today for a warranty return on my phone, been meaning to for a while the slide out part was a little loose. the guy on the phone said i am sorry sir, but the MT3gS is no longer available... but we will send you a MyTouch 4g Slide...... The phone i was going to try to buy in the next few months. was going to have to work around and eat roman to buy the thing. so this is my good buy. i have learned alot for alot of people on this forum, i was even going to donate my old phone to someone when i got my new one, but since i will have to return this one to get it, i will not be able to do that.
be cool,
kat bastard
Sounds like it's gonna be an awesome upgrade for you man, good for you.
Out of curiousity is it from t-mobile or asurion? How much are you paying out of pocket?
katbastard said:
So i called t-mobile today for a warranty return on my phone, been meaning to for a while the slide out part was a little loose. the guy on the phone said i am sorry sir, but the MT3gS is no longer available... but we will send you a MyTouch 4g Slide...... The phone i was going to try to buy in the next few months. was going to have to work around and eat roman to buy the thing. so this is my good buy. i have learned alot for alot of people on this forum, i was even going to donate my old phone to someone when i got my new one, but since i will have to return this one to get it, i will not be able to do that.
be cool,
kat bastard
Click to expand...
Click to collapse
Best of luck to you with your 4g Slide! I've been thinking about doing the same thing. my power button is getting recessed and making my nervous for future problems. Same question as the above post. Is T-Mobile replacing it or is it through asurion? Are they charging you anything (Shipping?)? Also; I've never had to warranty a phone before. Do they require you send it back prior to getting your new phone sent?
myTouch 4g Slide is the best!
its t-mobile, the upgrade is 100% free due to the warranty replacement. don't have to pay for shipping or anything. man replace your phone while you can! if you do it now you might get the same deal i did.
Hey man, thanks a lot! Called them and got the free upgrade replacement to a mt4gs since mine was under warranty
Thanks for the heads up!
So my phone randomly turns off, would I call technical support from tmo and ask for a replacement and I should be able to get the mt4gs?
Raiden8816 said:
So my phone randomly turns off, would I call technical support from tmo and ask for a replacement and I should be able to get the mt4gs?
Click to expand...
Click to collapse
Do you pay the ~$5 for premium handset protection or whatever?
If so, then yes.. call and tell them it locks up and reboots constantly. They will run you through their script (have you done a factory reset, let's try it for a day without the sd card, are there apps that you downloaded that make it happen, etc). Don't lie, but I imagine you've already done these things while trying to get the random reboots to stop. Once you get them to qualify you for a replacement, they will give you a MT4GS as they are out of the MT3GS at the moment or something.
NOTE: There is no need to extend your contract to get the new phone.
They sent me what appeared to be a brand new MT4GS, but I am sending it back due to the "K" button on the keyboard not working.. Hoping the replacement is fixed all-around.
Good luck!
I just called them for my issue. I have light coming out from the sides of the screen in addition to the power button... they wanted me to pay $5 for processing and told me they would replace with a 3G slide... I wonder if the store will be able to warranty it. I'm going to try that tomorrow. Will post back how that goes.
called the store this morning and they can't do a swap. must be done through customer service... tried them again to get someone else... It seems they have more 3g slides. anyone have any hints?