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Well i was real clever today went to a carboot had my ameo in the back pocket and jumped into the car seat still half asleep, and my phone is now cracked across the width of the screen so its bust however i have insurance and will be getting a new one anyday is the leftover ameo any good asuming they dont want it back for my or others development purposes? it does work but the touch screen is not responding and after h/r i cant get the phone to align screen so it wont go to next set up screen... Cheers all and remember dont sit on your Ameo........................................................... Please...
see if you can hang onto it
can i get the keyboard part from you?, want an english one lol
post image pls.
spzero said:
Well i was real clever today went to a carboot had my ameo in the back pocket and jumped into the car seat still half asleep, and my phone is now cracked across the width of the screen so its bust however i have insurance and will be getting a new one anyday is the leftover ameo any good asuming they dont want it back for my or others development purposes? it does work but the touch screen is not responding and after h/r i cant get the phone to align screen so it wont go to next set up screen... Cheers all and remember dont sit on your Ameo........................................................... Please...
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First, sorry to hear about your device. Bummer. I keep it in my back pocket sometimes and I hope I never forget to take it out.
If you're able to keep it, please do donate it for development. Midget_1990 is the one you want to make arrangements with if you don't mind donating it to the cause. This will help us start earlier than previously. Once we get Midget_1990 his phone we can send it to another developer I have in mind. Thanks for the post and offering to help. Let's keep our fingers crossed.
insurers arent open today (how lazy) and as i have no phone or digital camera cant post pics its right accross the screen top to bottom. if i can hold on to it or as much as possible might just send in the main device minus battery keyboard etc i will try posting whats available to Midget_1990. will let you guys know tomorrow assuming i get it sorted and hope to get it back soon ........
spzero said:
insurers arent open today (how lazy) and as i have no phone or digital camera cant post pics its right accross the screen top to bottom. if i can hold on to it or as much as possible might just send in the main device minus battery keyboard etc i will try posting whats available to Midget_1990. will let you guys know tomorrow assuming i get it sorted and hope to get it back soon ........
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Perfect. Thanks for this.
no problem its all for the greater good of the community and users like me..
spzero said:
no problem its all for the greater good of the community and users like me..
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if you're using the t-mob insurance they'll want the other one back, and make sure if you get it swapped in t-mob store that you take in everything that came with it, to send back, otherwise they'll charge you full retail price! I've found it best to take the unit and new battery from the offered box and leave everything as is.. this from exchanging 3 universals through that scheme..
They definitely will not send you a new battery and yes you will be charged for anything you don;t return.
I had a nightmare year last year with my Universal - without being aware when I knocked it the screen cracked three times. Each time Orange replaced but I life in fear of my Advantage bought from a 3rd party along with a Vodafone contract (T-Mobile doesn't exist around here) which is only on the house insurance.
So please don't post it this subject you're making me nervous!
mort29 said:
They definitely will not send you a new battery and yes you will be charged for anything you don;t return.
I had a nightmare year last year with my Universal - without being aware when I knocked it the screen cracked three times. Each time Orange replaced but I life in fear of my Advantage bought from a 3rd party along with a Vodafone contract (T-Mobile doesn't exist around here) which is only on the house insurance.
So please don't post it this subject you're making me nervous!
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Have you tried approaching one of the mobile phone insurers for your own contract. Phonesafe thru T-mobile charge £8.99 pcm - I wonder if they would provide a policy to you direct. Must be worth trying because your house policy excess may be quite high?
A quick google shows lots of mobile phone insurers - see for example: Mobile Phone Insurer reviews
Maybe then you can read this thread without squirming!
fards said:
if you're using the t-mob insurance they'll want the other one back, and make sure if you get it swapped in t-mob store that you take in everything that came with it, to send back, otherwise they'll charge you full retail price! I've found it best to take the unit and new battery from the offered box and leave everything as is.. this from exchanging 3 universals through that scheme..
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I am on my fourth Ameo (1st one GPS stopped), the following ones have all been faulty replacements (until my most recent one, which works).
The point is that when I did the first exchange it was in a T-mobile store and I needed it urgently. The GPS had just stopped working but I did not have the box with me. I asked them to do an exchange on the undertaking that I would bring the box into the store the following week to swap it over. However, when I went in the following week, they said they had sent the other box (i.e. the box from the exchanged one) away and didn't need my box.
The other exchanges have all been through T-mobile's call centre - they send out (by courier) a new handset (not including keyboard, battery, screen protector etc) and take the old one away at the same time. It worked quite well - they given you a morning or afternoon slot, which the courier seemed to stick to. If you don't hand over your handset, they don't hand over the new one!!!
well alll i managed was an extra styli, and replaced my keyboard/case and phone so there all shiney but no extra. damn but i tried my best sorry guys, maybe i can 'lose' it next time and theyl never know....
Just installed pocket hack master and it shows stable @ 728 Mhz my old one couldnt even run stable at 663 only at 624 i know many havent being able to overclock but now i can
don't ask me how it happened, i'm just telling you that you can't rely on the HD2 drop test video on youtube... if someone knows a good place that will make my hd2 look like a new one again, please tell me!
Holy crap!!
Good luck on finding a new housing and screen. Might as well chalk this up as stupid/careless/accident and just get a new one.
pitchbend your not the only one mine was picked up by UPS yesterday afternoon and is off to HTC for repair.
When I first phoned the helpdesk hadn't even received the price list off the service centre. I had to phone them up the next day and then wait for Lee to call me back
Spares are like rocking horse crap at the moment and the only people that seem to have them are HTC's service centres.
I've been quoted £140 luckily the insurance will pay
pitchbend said:
don't ask me how it happened, i'm just telling you that you can't rely on the HD2 drop test video on youtube... if someone knows a good place that will make my hd2 look like a new one again, please tell me!
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Haha... Sorry for laughing, im not laughing at you. try to fix it under guarentee and say it happend wwith you thumb and pressed too hard or something
(its probaly not working that way but you can try, ''no'' you alreddy have and ''yes'' you may get)
Or maybe u can say: ''i have no idea how this happend, but i saw supicious little creatures jumping on the screen when i left my phone on the table at night''
This maybe sounds hillarious but i have said this one time when my SE w810 had a broken lcd. They said they done it for free because the funny make up story
Have you called HTC? Should be under warrenty? Not many other options...good luck.
Somehow I don't think throwing your phone off the ground will be covered by warranty!
Either pay the repair costs, or fork out for a new one I'm afraid.
I suppose you could buy a new one - and keep that one for 3 months until spares are available... then eBay it!
Do you people not have insurance on this phone?
Really, at £550 a pop, I would assume insurance would be a VERY sensible option.
And how the hell did you smash the bottom of that screen in?! Looks like someone stood on it.
madindehead said:
Do you people not have insurance on this phone?
Really, at £550 a pop, I would assume insurance would be a VERY sensible option.
And how the hell did you smash the bottom of that screen in?! Looks like someone stood on it.
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Maybe it's just me, but I've never purchase any insurance for any of my phones. The last phone I've had was a $700 Diamond when it first came out. I check to make sure I have my phone on me at all time. NO. MATTER. WHAT. I've grown to the point where I'm very paranoid when I step out of my car and didn't feel the phone in my pocket. Everywhere I go, I make sure the phone is in a secure spot (ie, carrying case) if not, I will make sure it's in an enclosed pocket (front pants pocket). Don't ever put your phone on your shirt pocket or anywhere with an opening because when you bend over to pick up something...BAM!! Just simple reminders that many tend to overlook. It's just a higher level of awareness when you spend an upward of $700-$1000 for a phone.
hi,
first of all a big 'sorry you', i know how it feels when a brand new toy dies.... i think spareparts are not available at this early time after release. and the glas is maby a part of the display itself wich makes it expesive. so best will be to send to htc for repair.
DracoDrake said:
Or maybe u can say: ''i have no idea how this happend, but i saw supicious little creatures jumping on the screen when i left my phone on the table at night''
This maybe sounds hillarious but i have said this one time when my SE w810 had a broken lcd. They said they done it for free because the funny make up story
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and if you want to try this, than you should send thme a copy of the book 'the wee free man' (i attached a picture of the cover), to proove your words .
regards mad.
to say that must be heartbreaking has to be the understatement of the year... lots of dude's don't bother with phone insurance but have you thought about claiming of your house and contents? If you have it the excess fee will surely be less than the cost of outright replacement...
yours in deepest sympathy
I'd go online and purchase some insurance, wait a few weeks and...
Thats nasty mate, I feel for you!
Insurance is all well and good but as with any insrance company the do not like paying out, you have to chose your words very carefully when telling them how it happened!
Know how you feel.
Oh,
That picture sent a shiver down my spine . Looks like the dog's been at it!
Year before last I got my shiney TytnII Christmas Eve, and trod on it Christmas morning. Certainly wasn't feeling seasonal after that.
Regards
When you are 16 years old, and owning a $1000 Sharp IQ8300M with 128KB RAM, and repairing your bike's tyre with a bucket of water to find the hole in the tyre, and you drop your $1000 dollar gadget in the bucket while bending over,
you will never, ever , ever ever put your phone in some risky place again. Ever. Ever.
My god the trauma hasn't gone! Anyone seen such device on ebay,
I need me one to get over it ...I just realized that..
That's disturbing.
You really need to put a NSFW or 18+ tag on something like that.
Whats a good place/company to get these insured? (in uk)
HSKalay said:
Whats a good place/company to get these insured? (in uk)
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Got mine insured through 'Supercover' - £9.99 per month covers my HD, and the wife and brother in law's iphones. Think (for the gadget mad) they do a 5 gadget cover for £14.99.
Feel your pain - my HD was replaced within 3 days of getting it thanks to an unzipped pocket.
Good luck with it!
EDIT - here's their link if it's any use
http://supercoverinsurance.com/gadget-insurance.php
EDIT - the wife has suitably informed me that Supercover now do the underwriting, and you need to go through a broker. Link attached
http://laptopinsurance.org.uk/gadget.htm
This site http://cnn.cn will get it, but it's still to early you need to be patient or rich. they are based in Hong kong I've bought a cover once and got it in three weeks (good quality).
hi,
while surfing the net im stumble upon this honkong guy , i dont know everything about them, and never bougth something from them. but they offer the frontglas with the touchscreen, so if someone is in need for it, this may help.
mad.
Because my Nexus one had a dead/stuck pixel, I called H.T.C. and requested a repair. I sent it to them, and a few days later they said that they had examined it and determined that I needed to pay for the repair. I asked them why, and they replied that it was scratched and cracked.
Well, when I sent it to them, I had an invisible shield (a full body one, mind you) on it, and there nary a blemish on the screen. I told them this, and after a few days (and a couple more telephone calls), one of their managers had a technician examine it, found that it was fine, and said that they would fix it for free.
I received it on Monday, but didn't touch it until Wednesday because I was busy at work and waiting for the new invisible shield that I had ordered. When I used it, I noticed that they had removed the invisible shield, which I expected, but they hadn't fixed the stuck pixel! (Besides this, I had returned it to them with the original box, which they didn't send back to me)
So I called them last night and requested another repair. The representative asked me if they had charged my account for the shipping, and I answered truthfully that no, they had not charged me at all. I suppose that I am fortunate that they didn't, considering the other things they did. So now I am sending my Nexus One back two weeks after I returned it to them the first time, hoping that they will fix it properly, and without any argument.
HTC never charges you for return shipping. You only have to pay to ship it to them.
I am sorry you are having these troubles!
I successfully swapped my Nexus One due to a dead pixel within 3 days! I made a call on Day one at 11pm and by Day 3 at 8 am I had my replacement phone.
uansari1 said:
HTC never charges you for return shipping. You only have to pay to ship it to them.
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That's a bit crap, in the UK they email you a pre-paid shipping label.
I live in the U.S.A., and they sent me a prepaid shipping label. I'm just ticked off because I sent it to them, argued with them for four days, and they didn't even fix it, and two weeks later I need to send it right back. Plus it cost me another Invisible Shield.
Swap method is always better, faster, and easier. Plus, you get a new phone. Who doesn't love that?
They said that they couldn't swap it because it was too far (a few weeks) the purchase date. Maybe the person I spoke to didn't know what she was talking about. That's sort of my impression of the support division of the company, though I know I'm probably having an unrepresentative bad experience.
keet said:
They said that they couldn't swap it because it was too far (a few weeks) the purchase date. .
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I think this is BS from HTC. I swapped my N1 after almost two months. They will put a hold on your credit card; if you can live with that the replacement is much faster than the repair.
I'll consider that if they don't fix it properly this time. I didn't want to swap it because of my engraving and the full-body invisible shield that I put on it, but if they don't fix it this time, I probably won't be willing to trust their repair department again.
I had much better customer service from Apple when I had my iPhone ..I'm getting really annoyed with HTC ...especialy with that multitouch issue..
I have a question. Did they release $28 after you got your 'repaired' phone?
bobdude5 said:
I had much better customer service from Apple when I had my iPhone ..I'm getting really annoyed with HTC ...especialy with that multitouch issue..
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I had a dead easy time with apple and my wife's 3G and her 3GS ... you walk in with the broken phone, they demand £150 (ish) for the repair which is always your fault. They then do an estimate and if its expensive (ie > £150) they turn round and say it's BER (beyond economical repair) and offer to sell you a new one. If it's a cheap fix (ie cracked glass) they repair it and pocket the £150.
Now that is customer service!
Other issues such as the 3G problem on the iPhone where it cascades from 3G to Edge to GRPS to No Service and the only way to get it back is to either power off or switch to airplane mode and back. Took it into two phone shops and then the Apple store in London and their solution? Turn off 3G.
Although their best to date is a macbook which I hardly ever use stopped charging. Rang up and they said bring it in to the Genius Bar in 2 weeks. I did, they then said it's warranty expired yesterday (13 days after I reported the fault) and refused to touch it. Demanded to see the manager said they would do me a favour and look at it for free as it was only 1 day outside warranty. They checked the battery and it had been charged 37 times in a year. The guy said this was quite heavy use and was a years worth and I would have to buy a new battery! Queue one massive kick off in the Apple store, resulting in them begrudgingly fitted a new battery!
Or the iMac 24" ATI I bought that crashed all the time, they gave me 3 units before I read on the internet that it was a software issue. I started running XP and voila ... sorted. Apple rolled out a fix quietly without telling anyone a month or so later.
Yes Apple support rocks!
All modern companies support sucks in some cases ... get used to it. Sell a million units and if you get 99% satisfaction you will get 10000 unhappy customers. Give them a platform to shout on and voila!
I bet not everyone gets Apple support like I do, some people probably can't believe how good they are.
Anyway, enough ranting, I wish google would fix the screen calibration issue although I only need to dab the power button and unlock it to fix mine.
keet said:
They said that they couldn't swap it because it was too far (a few weeks) the purchase date. Maybe the person I spoke to didn't know what she was talking about. That's sort of my impression of the support division of the company, though I know I'm probably having an unrepresentative bad experience.
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HAHAHAHAHAHAHA!! Having worked in multiple call centers let me be the first to tell you that it's hard to find intelligence or common sense in them. I work in a call center for AT&T right now and I do work for the Vice President and Assistant Vice President because nobody else knows what they're doing. As soon as they realized that I had common sense and knowledge of technology they took me off of the phone, gave me a raise and converted me from Contractor to Employee. I asked my Director "Why do you let the managers hire people who are so ignorant" His reply was "I'm paying them $17/hr, I don't expect them to think. We have the information and tools set in place to think for them. If I wanted them to think then I would hire people with a higher intelligence and I would pay them more. Instead, I have people like you come up with tools and other things to think for them"
So this is why I hate when people say "I called T-Mobile and they said..." because that means nothing. You can get a different answer every time because most of them don't know the answer because your questions are above their level of intelligence. Now, I'm in no way saying that every person who works in a call center is an idiot. I'm saying that a large percentage of them do not understand anything about what they're troubleshooting.
I was reading a survey in P.C. Magazine about customers' ratings of the service and product quality from companies such as Apple, Toshiba, and Hewlett-Packard. They rated things such as the frequency with which hardware was found to be faulty soon after purchase, how easy it was to have it replaced, and other such topics. Apple did rank first overall, and Toshiba ranked second. This doesn't surprise me, since I have a ten year old Toshiba Tecra 8100 that still runs fine, though I've fixed the screen hinges.
H.T.C. was not in their listing, and I had never dealt with their support before. I replaced my X51v's screen myself after having it for three years and getting some water damage (I also replaced the backup battery later), and that's working fine now. I'm kind of nervous now -- I half expect my Nexus One to come back with real scratches on the screen, or more dead pixels, or some other problem that it didn't have before. After they already accused me of damaging it last time, I sort of wonder what they might damage to do with it this time -- something worse than sending it back unfixed.
jin1207 said:
I have a question. Did they release $28 after you got your 'repaired' phone?
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Yes, they did; they didn't charge me any money.
dumbestcrayon said:
HAHAHAHAHAHAHA!! Having worked in multiple call centers let me be the first to tell you that it's hard to find intelligence or common sense in them. I work in a call center for AT&T right now and I do work for the Vice President and Assistant Vice President because nobody else knows what they're doing. As soon as they realized that I had common sense and knowledge of technology they took me off of the phone, gave me a raise and converted me from Contractor to Employee. I asked my Director "Why do you let the managers hire people who are so ignorant" His reply was "I'm paying them $17/hr, I don't expect them to think. We have the information and tools set in place to think for them. If I wanted them to think then I would hire people with a higher intelligence and I would pay them more. Instead, I have people like you come up with tools and other things to think for them"
So this is why I hate when people say "I called T-Mobile and they said..." because that means nothing. You can get a different answer every time because most of them don't know the answer because your questions are above their level of intelligence. Now, I'm in no way saying that every person who works in a call center is an idiot. I'm saying that a large percentage of them do not understand anything about what they're troubleshooting.
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dwl, classic!! Are you also saying any one with great talking skills can get the job as customer rep too?
keet said:
Yes, they did; they didn't charge me any money.
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Thanks, buddy. I can let mine go to repairing.
Hope you get what you expect
I sent it back to them last Thursday, of course, and received a message on Monday saying that they had received it. Today, I received another message saying that they had completed their diagnostics, and guess what my option was? Pay for repair, just like last time! I sent a response asking why and called them, but all the morons in their customer service department could do was 'escalate' it, so I just sent a complaint to the Better Business Bureau.
bobdude5 said:
I had much better customer service from Apple when I had my iPhone ..I'm getting really annoyed with HTC ...especialy with that multitouch issue..
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I would be careful saying anything pro apple on this forum, lol.
I have been pretty lucky with both of my htc products so far. My N1 is great and so was my G1.
keet said:
I sent it back to them last Thursday, of course, and received a message on Monday saying that they had received it. Today, I received another message saying that they had completed their diagnostics, and guess what my option was? Pay for repair, just like last time! I sent a response asking why and called them, but all the morons in their customer service department could do was 'escalate' it, so I just sent a complaint to the Better Business Bureau.
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By chance did they answer your question? or at least tell you the results of the diagnostics and how much they charging?
So here's the deal, since I got my Evo the back cover hasn't fit properly - I don't mind too much so I placed a small sheet of paper which gave the back the proper curve and fixed it.
But now I've got a new issue starting to appear - The screen coming loose towards the bottom!
My friend got an Evo and his is flawless, why should I suffer from pre-ordering!?
I work in Chicago, and naturally I went to a Radioshack close to where I actually live - no Evo's, can't help me.
I call Sprint, they tell me go to where I bought it or all the can do is sent me a re-certified phone - that's bull****, the phone is brand new & not even two weeks old yet.
I go to the Radioshack where I bought it - No Evo's, all they can do is call me when one comes in. Also claim they haven't been sent any since launch.
So here it is, I'm a new Sprint customer who just switched from Verizon and they are already leaving me dry. I've got 30 days to cancel all this, yet they don't seem to care enough to get me a new phone.
My phone is brand new and defective, how the hell does Sprint think they can send me some re-certified model!?
Do they have some deal where if they don't send phones back to HTC they get a discount? I mean seriously, if this phone isn't under a manufacturer's warranty against defects it damn well should be!
This also doesn't cover the fact when I preordered, Radioshack told me there was no $10 data fee - not to mention failed to tell me about activation fees and Sprint surcharges!
I asked about it, almost insisting they could be wrong, yet they kept reassuring me there was no charge. I put $50 down on a non-refundable gift card to pre-order, bull**** they didn't know/disclose all costs when I asked! (Their disclosure of costs was "taxes")
If I don't get my NEW phone before 29 days, I will cancel the whole thing and rant anywhere and everywhere until I am heard!
EDIT: Let me put it this way, for all those who don't understand...If Sprint guaranteed me a new phone when there's availability, that would be 100% fine with me, this is not the case, they want to send me a re-certified phone right after I just bought one brand new!
EDIT #2: Here's my logic...the phone is provided by Sprint (to Radioshack), Sprint pays a spiff (to Radioshack), my service is through Sprint (which is paying off the phone), and my contract is through Sprint.
Why does the fact that I bought it at Radioshack even matter!? Sprint is at the core of all of this.
It's like saying a have a 1 year warranty on an Sharp TV that Sears sold me and trying to take care of it through Sears...after that 30 days it's not Sears' problem. The service through Sprint is ongoing and this phone is part of it, how is Sprint not responsible?
You have got to be kidding me with this post right? I guess you assume the magic phone maker ferry is going to make YOU a phone just so YOU can be happy, but everyone else has to wait until they get re stocked because they sold out of all their phones.
Please, just cancel it already, people like this ruin it for the rest of us. How can you not understand that being back ordered means NO ONE is getting new ones right now, they can't just make it appear out of nowhere. Yikes.
lol wow lets give baby what he wants....
Neotelos_com said:
So here's the deal, since I got my Evo the back cover hasn't fit properly - I don't mind too much so I placed a small sheet of paper which gave the back the proper curve and fixed it.
But now I've got a new issue starting to appear - The screen coming loose towards the bottom!
My friend got an Evo and his is flawless, why should I suffer from pre-ordering!?
I work in Chicago, and naturally I went to a Radioshack close to where I actually live - no Evo's, can't help me.
I call Sprint, they tell me go to where I bought it or all the can do is sent me a re-certified phone - that's bull****, the phone is brand new & not even two weeks old yet.
I go to the Radioshack where I bought it - No Evo's, all they can do is call me when one comes in. Also claim they haven't been sent any since launch.
So here it is, I'm a new Sprint customer who just switched from Verizon and they are already leaving me dry. I've got 30 days to cancel all this, yet they don't seem to care enough to get me a new phone.
My phone is brand new and defective, how the hell does Sprint think they can send me some re-certified model!?
Do they have some deal where if they don't send phones back to HTC they get a discount? I mean seriously, if this phone isn't under a manufacturer's warranty against defects it damn well should be!
This also doesn't cover the fact when I preordered, Radioshack told me there was no $10 data fee - not to mention failed to tell me about activation fees and Sprint surcharges!
I asked about it, almost insisting they could be wrong, yet they kept reassuring me there was no charge. I put $50 down on a non-refundable gift card to pre-order, bull**** they didn't know/disclose all costs when I asked! (Their disclosure of costs was "taxes")
If I don't get my NEW phone before 29 days, I will cancel the whole thing and rant anywhere and everywhere until I am heard!
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My situation is similar. I planned on switching from AT&T to Sprint, however, now, I don't know what to do. I have two defective EVOs, bought from Best Buy, and I have called every Best Buy in a 1 hour driving radius from my home in order to locate one (5 or 6 of them), none had any AND they refused to even take down my information to call me when they came in. Basically, they just told me to screw off. I am free to call back whenever I want to check, but they refuse to hold it in store even if I find one. Apparently it's a first come first serve basis, since they already have my money, what do they care?
Best Buy told me to use my warranty, Sprint won't do me any good because I don't want a recertified phone, as mine isn't even two weeks old yet.
And it's sad, because I really like my Sprint service, but I don't have time to screw around driving all over the face of the planet, escalating issues, etc. I just want two working phones, and that's all. I don't want credits, I don't want freebies. I'll even buy two new screen protectors with my own money.
But, 30 days is fast approaching, and once that mark hits they're no longer liable to care at all about my issues, and I have a feeling that's just what will happen.
I'll try over the next two weeks to locate a replacement. Otherwise, I'll just have to cancel (and I feel bad for Sprint, as it's not really their fault).
I understand all that, but where in the contract does it say the 30 days is waved from such circumstances?
Where does it say after 30 days I will still be eligible to trade for a new phone?
You both seem to be missing my point, the contract says 30 days if you have issues or want to cancel, it doesn't mention circumstances such as this.
What makes you think they wont give someone bull**** about the 30 day policy?
I've been ****ed over at least once by every phone provider I've had, I don't put anything past them.
return phone and port out within 30 days, wait for EVO stock to come back in, port back in. You also got free service for the days you were with Sprint anyway so who cares.
themyst said:
return phone and port out within 30 days, wait for EVO stock to come back in, port back in. You also got free service for the days you were with Sprint anyway so who cares.
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Does it effect credit score?
roybotnik said:
You android users are ****ing pathetic. You think everyone should have to hack their phone and superglue the screen on after paying $200 for it. I can see why the poster is pissed. HE BOUGHT SOMETHING AND ITS ALREADY FALLING APART. You have to sign up for a 2 year contract to get this thing and it falls apart in the first few weeks?
If the poor quality of the phone doesn't make everyone return it, then I'm sure the android fanboys telling everyone to 'suck it up' will. This type of stuff is the reason android will never be taken seriously.
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This is not even close to accurate in so many ways. First of all, he isn't complaining that he doesn't like the phone, he's complaining that he has a defective one and they don't have one in stock immediately to replace it.
Second, I guess you should tell that same horrible argument to the iphone, blackberry, porsche, ferrari, lambo, etc. owners that buy their high priced items only to find out there is a problem of some kind. There will ALWAYS be problems. That's why we have warranties and replacements, you just gotta be a little patient sometimes. This whole I WANT IT RIGHT NOW OR I'M GONNA RAISE HOLY HELL attitude is why companies have stopped caring if they fix things or not, there will always be nitwits and numbskulls who complain even if theirs is the only one to ever have an issue. "It's junk, take it back, don't get one, mine failed!" get real, grow up, and go back to apple land so steve jobs can control everything you do.
swatpup102 said:
This is not even close to accurate in so many ways. First of all, he isn't complaining that he doesn't like the phone, he's complaining that he has a defective one and they don't have one in stock immediately to replace it.
Second, I guess you should tell that same horrible argument to the iphone, blackberry, porsche, ferrari, lambo, etc. owners that buy their high priced items only to find out there is a problem of some kind. There will ALWAYS be problems. That's why we have warranties and replacements, you just gotta be a little patient sometimes. This whole I WANT IT RIGHT NOW OR I'M GONNA RAISE HOLY HELL attitude is why companies have stopped caring if they fix things or not, there will always be nitwits and numbskulls who complain even if theirs is the only one to ever have an issue. "It's junk, take it back, don't get one, mine failed!" get real, grow up, and go back to apple land so steve jobs can control everything you do.
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Read the post edit, maybe it will clear things up for your ignorant mind!
Neotelos_com said:
I understand all that, but where in the contract does it say the 30 days is waved from such circumstances?
Where does it say after 30 days I will still be eligible to trade for a new phone?
You both seem to be missing my point, the contract says 30 days if you have issues or want to cancel, it doesn't mention circumstances such as this.
What makes you think they wont give someone bull**** about the 30 day policy?
I've been ****ed over at least once by every phone provider I've had, I don't put anything past them.
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The thing is, if you are paying for your insurance plan, they will cover it as long sa you have the phone and replace it 100 times if they have to or upgrade you to the next model up. It's a feature sprint is great with and will go out of their way to help you with. If your phone can't be fixed by simple methods in the store, you get a new one. Problem is, at the moment, there aren't any left in stock, so you may have to wait a little bit to get one. If you like the phone except for the hardware trouble, don't sweat it, they'll give you a new one as long as you own in and as long as you have the insurance plan for 7 a month. If you don't, then add it before 30 days and don't worry about your phone ever being defective.
roybotnik said:
U mad?
It's a ****ing phone. I can see why the poster would be pissed. His device (and SO MANY others) failed almost immediately after buying it and now he has no replacement.
It really doesn't matter what you think - in the end it's a horrible business decision by Sprint. They give people the option to cancel in thirty days, then sell people a phone that breaks in 2 weeks. I think the expectation of having it last longer is not extraordinary.
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That has 0 to do with sprint though, this will be HTC's problem. I'm not mad at all, I'm dumbfounded by the ignorance of people that are posting on some of these issues. Anything you buy could have trouble, if the company that sells it to you is willing to stand behind it and replace it for nothing, why sweat it? It's not like they are saying you're screwed haha you have to pay to fix with ti or live with it broke, they'll fix it for him free of charge, they just have to have one in first.
How in the world this justifies a post of how horrible sprint is and how they are stiffing their pre order customers I have no idea, how can you replace a defective item if you have nothing to replace it with?
swatpup102 said:
You have got to be kidding me with this post right? I guess you assume the magic phone maker ferry is going to make YOU a phone just so YOU can be happy, but everyone else has to wait until they get re stocked because they sold out of all their phones.
Please, just cancel it already, people like this ruin it for the rest of us. How can you not understand that being back ordered means NO ONE is getting new ones right now, they can't just make it appear out of nowhere. Yikes.
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either u HELP the OP or just go else where.if u dont have anything good to say jus dont say anything at all,just leave the thread.
GHOST99K said:
either u HELP the OP or just go else where.if u dont have anything good to say jus dont say anything at all,just leave the thread.
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That's pretty uppity to say, considering the OP was worthless in making the post to begin with and flat out wrong in saying sprint won't help their customers. I am def trying to help him, by showing that sprint will fix it as soon as possible and for free, but some people just don't get it.....
The issue imo is people come in with both guns blazing acting like add holes and wonder why it rubs people the wrong way.
swatpup102 said:
That's pretty uppity to say, considering the OP was worthless in making the post to begin with and flat out wrong in saying sprint won't help their customers. I am def trying to help him, by showing that sprint will fix it as soon as possible and for free, but some people just don't get it.....
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You didn't say that even once and nor did Sprint.
I bought a new phone, I want a NEW replacement...that's all I don't care if I have to wait a month as long as I get what I should very well be entitled to (and the current phone doesn't die completely during that month)!
EDIT: Come to think of it you're changing your attitude drastically after seeing other feedback, it disgusts me, you want to put others down and can't take the heat in return.
Neotelos_com said:
You didn't say that even once and nor did Sprint.
I bought a new phone, I want a NEW replacement...that's all I don't care if I have to wait a month as long as I get what I should very well be entitled to (and the current phone doesn't die completely during that month)!
EDIT: Come to think of it you're changing your attitude drastically after seeing other feedback, it disgusts me, you want to put others down and can't take the heat in return.
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Say what?? Tell me, can you do a google search? Can you see sprints insurance policy? Better yet, can you make it to a sprint store and talk to a rep? They will tell you, if the phone is defective and you have insurance on it, they will replace it for you. If it's something you caused, such as losing it or absolutely destroying it, you pay a deductible and then get the phone replace. Obviously you've never been with sprint before, because not only do they stand behind this policy, they do it with 99% of the time no trouble. A quick trip to sprints site and google will verify this.
The attitude towards this issue hasn't changed at all, I simply don't get why someone would state in a thread that sprint is stiffing pre order customers. How can you possibly replace the first run defective issues if you DON'T HAVE ONE TO REPLACE IT WITH. When they come in, you'll get one, it's really not that complicated.
Look guys just my opinion. Don't like it tough.
People that have been doing this awhile know two things:
BuY from a private sprint store and you can run into trouble
Buy from retailer x and if it breaks you can't expect retailer y to fix it
So we act like cheap ****s and buy from retailers that don't have the rebate and we end up being stuck with said retailer should something happen. You can always send your device in to htc for repairs.
if it were me I'd return it, and buy from a sprint corporate store and let it be lesson learned. When you buy **** from third parties and it doesn't work out there can be issues. Sprint can't tell if that device came from ebay, bb or shack. I don't se how they are responsible for fixing what you retailer should fix.
If you want sprint to fix it, buy it from them.
Sprint doesn't make the device so before you start comparing apples and oranges think about it.
swatpup102 said:
How can you possibly replace the first run defective issues if you DON'T HAVE ONE TO REPLACE IT WITH. When they come in, you'll get one, it's really not that complicated.
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I shouldn't have to have an insurance plan to replace a defective phone that's entitled to be replaced in the first place.
I may end up adding it, but it's ridiculous I should even need it for this particular instance!
Aridon said:
Look guys just my I opinion. Don't like it tough.
People that have been doing this awhile know two things:
BuY from a private sprint store and you can run into trouble
Buy from retailer x and if it breaks you can't expect retailer y to fix it
So we act like cheap ****s and buy from retailers that don't have the rebate and we end up being stuck with said retailer should something happen. You can always send your device in to htc for repairs.
I itf were me I'd return it, and but from a sprint corporate store and let it be lesson learned. When you buy **** from third parties and it doesn't work out there can be issues. Sprint can't tell if that device came from ebay, bb or shack. I don't se how they are responsible for fixing what you retailer should fix.
If you want sprint to fix it, buy it from them.
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Sprint retails to them, what the hell do you mean they can't tell where it came from!?
They register the device right in the store on contract, Sprint pays them a spiff...
Neotelos_com said:
I shouldn't have to have an insurance plan to replace a defective phone that's entitled to be replaced in the first place.
I may end up adding it, but it's ridiculous I should even need it for this particular instance!
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That's such a horrible mindset though. you're telling me you should be able to buy a defective computer, or car, or whatever, and with no insurance plan be able to just have it replaced whenever you want?
If you don't want the $7 sprint insurance, yet another quick search would show you that HTC has a 1 year warranty on the phone. you can send it back to HTC, and they'll send you a new one when it comes in stock. Or, you cna do what most people have figured out, and for $7 for the life time of the phone, take it to the local sprint store and get a new one for free. You think you can buy a laptop with no extended plan from the place you bought it and have them replace it for free if it's defective? You have to send it to the manufacturer to do so, same as this HTC phone. Or, add the insurance, and never worry about it no matter what.
I just don't see why this is so complicated! Go ahead and send it back to HTC if you don't want to spend the extra 7 a month, you can do that if you want, just be prepared to be without one for a few weeks, just like any other product that has this happen....
To me, you sound like the type that would go to a car dealer and buy a car, and if it has an issue after the first month or so you DEMAND a new car RIGHT AWAY instead of letting the dealer at least have a chance to look at it and see if it's something that can be fixed without much trouble. I can't stand those kind of people.
Hi guys. I have posted before about my faulty Galaxy Note in a few threads, but today i was in a shock when the employee of the eshop i bought my Note from informed me that my Note not only has bad hardware but that Samsung refuses to replace faulty devices and only offers to repair them.
The employee told me that the technician diagnosed a motherboard problem(i don't know how else to translate it) and it won't even recharge.
It stands to reason that repairs should cost more than a new note.
Do you think that Samsung will replace my phone?
Also do you find this policy of Samsung wrong or what?
I believe it's appalling, and i am not going to buy another Samsung phone or other product from such an irresponsible company ever again.
Anyway, has anyone have experience with this sort of thing? If yes can you recommend how i should play my cards? Thanks in advance
Android 4.9 Marshmallow said:
Hi guys. I have posted before about my faulty Galaxy Note in a few threads, but today i was in a shock when the employee of the eshop i bought my Note from informed me that my Note not only has bad hardware but that Samsung refuses to replace faulty devices and only offers to repair them.
The employee told me that the technician diagnosed a motherboard problem(i don't know how else to translate it) and it won't even recharge.
It stands to reason that repairs should cost more than a new note.
Do you think that Samsung will replace my phone?
Also do you find this policy of Samsung wrong or what?
I believe it's appalling, and i am not going to buy another Samsung phone or other product from such an irresponsible company ever again.
Anyway, has anyone have experience with this sort of thing? If yes can you recommend how i should play my cards? Thanks in advance
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Well its quite a common thing in service center... the so called "engineers" will not make a replacement for ur faulty phone when they see deem fit that its repairable...
Sent from my GT-N7000 using xda premium
Its a motherboard replacement, so no it does not cost more than the entire phone. It seems like you "want" a new phone due to the problem more than actually getting the problem resolved. I doubt samsung would utilize an effort in repair that would be more costly to them than replacing the phone itself. I personally don't think their methods are wrong and I love my Samsung products, I do however understand they are assembly line products and some will have defects, we get them fixed and move on.
joshua said:
Well its quite a common thing in service center... the so called "engineers" will not make a replacement for ur faulty phone when they see deem fit that its repairable...
Sent from my GT-N7000 using xda premium
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Are you suggesting that there can be gained some kind of profit from me(other that transporting expenses to the couriers)? No that's not the case if that is what you are implying; my guarantee makes all repair costs free.
So how would they gain from me?
I find it quite normal that they only replace what needs to be...
When your car has a faulty wheel, do you ask the whole car to be replaced?
Bingoig11 said:
I find it quite normal that they only replace what needs to be...
When your car has a faulty wheel, do you ask the whole car to be replaced?
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probably yes, if its bought for less than a week.
skillz9669 said:
Its a motherboard replacement, so no it does not cost more than the entire phone. It seems like you "want" a new phone due to the problem more than actually getting the problem resolved. I doubt samsung would utilize an effort in repair that would be more costly to them than replacing the phone itself. I personally don't think their methods are wrong and I love my Samsung products, I do however understand they are assembly line products and some will have defects, we get them fixed and move on.
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I sent the phone twice to them and they returned it to me still malfunctioning. No i don't want a new phone more than mine fixed, i have just lost faith that my phone can ever be fixed, and that's why i want a new phone.
From what i've been told on this site it is supposed to be a very stable phone. I have been excited and then frustrated a lot with that phone and it has affected my mood on numerous occasions.
I think i am entitled to some anger against the company for not doing their job right.
I can understand assembly line defects but i don't understand indifference.
It seems like the whole business operates on an automatic assembly line and that frustrates me when i can't have a responsible company representative to solve my problem easily, quickly and effectively.
The only representatives i could reach on the phone were samsung calling center employees and they were vague as vague can be. They of course delegated the problem as much as they could.
I tell you friend, that's no way a responsible company acts. I will not be providing income to them anymore as a consequence of this behavior.
musashiro said:
probably yes, if its bought for less than a week.
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You wont get one though..You'll get a new wheel
It doesn't even make sense to me that someone would expect a new car if the wheel failed..Even if it was a mile from the lot you bought it from.
Android 4.9 Marshmallow said:
I sent the phone twice to them and they returned it to me still malfunctioning. No i don't want a new phone more than mine fixed, i have just lost faith that my phone can ever be fixed, and that's why i want a new phone.
From what i've been told on this site it is supposed to be a very stable phone. I have been excited and then frustrated a lot with that phone and it has affected my mood on numerous occasions.
I think i am entitled to some anger against the company for not doing their job right.
I can understand assembly line defects but i don't understand indifference.
It seems like the whole business operates on an automatic assembly line and that frustrates me when i can't have a responsible company representative to solve my problem easily, quickly and effectively.
The only representatives i could reach on the phone were samsung calling center employees and they were vague as vague can be. They of course delegated the problem as much as they could.
I tell you friend, that's no way a responsible company acts. I will not be providing income to them anymore as a consequence of this behavior.
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Who is fixing it Samsung or some shop that fixes them for warranty? Sounds like whoever is fixing your phone is dropping the ball and doesnt know what they are doing.
I'm not sure what other manufacturor will do things different? They are all basically the same or worse.
"I sent the phone twice to them and they returned it to me still malfunctioning. No i don't want a new phone more than mine fixed, i have just lost faith that my phone can ever be fixed, and that's why i want a new phone."
That line, which was not included in your original post, changed everything. If you have been following their "policy" and have given them multiple attempts to repair your device and now its costing YOU time and effort, that's unacceptable. I assumed you brought it in with an issue, and that was their resolution, seemed fitting. This no longer seems the case, and yes I would demand a replacement phone. Not only will your problem most likely never get fixed but opening the device up and moving internal parts around over and over is not a good thing for the longevity of the phone. So as they say in the courts, I retract my previous statement, tell em to replace the damn thing!
I feel for you dude.... You buy a brand new device expecting it to work, not having to send it back and forth to fix a problem on a brand new product.
But things happen and personally I don't mind getting it fixed if it's guaranteed. At least it's still the one you bought and not a refurbished unit from someone else.
Of course you have the right to be angry. Anyone would after all that you've described.
MrDSL said:
Who is fixing it Samsung or some shop that fixes them for warranty? Sounds like whoever is fixing your phone is dropping the ball and doesnt know what they are doing.
I'm not sure what other manufacturor will do things different? They are all basically the same or worse.
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I sent it to Samsung. Samsung has a company here in Greece that fixes them. They send it there for repairs. Now they saw the condition my phone was in, and they made a poor diagnosis(In my view it was a hasty/irresponsible diagnosis in order to get rid of me) that it was a faulty battery. They didn't even bother to check my phone if it was ok after they "fixed" it as it turns out.
Now with Samsung that's the problem, they delegate and compartmentalize their company as much as it is required to shift responsibility and make you feel lost and frustrated.
I hate that kind of shadowy situation they have built around themselves so they won't have to admit "yes we don't give a **** about the consumer, we just want to sell", and that's why i decided to not take from them anymore.
+1 on what MrDSL said. Have you bought your device from an official dealer? In Bulgaria we have many small electronic stores where they get devices from eBay or God knows from where, the sell these devices 50-100 bucks cheaper and their warranty is linked to some crappy repair services and not to the official one (or authorized one). Some years ago I got my first smartphone Orange branded from such a shop. I would never do that mistake again.
EDIT: sorry, you were quicker
skillz9669 said:
"I sent the phone twice to them and they returned it to me still malfunctioning. No i don't want a new phone more than mine fixed, i have just lost faith that my phone can ever be fixed, and that's why i want a new phone."
That line, which was not included in your original post, changed everything. If you have been following their "policy" and have given them multiple attempts to repair your device and now its costing YOU time and effort, that's unacceptable. I assumed you brought it in with an issue, and that was their resolution, seemed fitting. This no longer seems the case, and yes I would demand a replacement phone. Not only will your problem most likely never get fixed but opening the device up and moving internal parts around over and over is not a good thing for the longevity of the phone. So as they say in the courts, I retract my previous statement, tell em to replace the damn thing!
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The employee of the eshop called them today and was firm on replacing the device, the problem is that they were firm themselves about NOT replacing it.
What can i do against a big company like them?
If they decide i don't get another phone what the hell can i do?
drkalo said:
+1 on what MrDSL said. Have you bought your device from an official dealer? In Bulgaria we have many small electronic stores where they get devices from eBay or God knows from where, the sell these devices 50-100 bucks cheaper and their warranty is linked to some crappy repair services and not to the official one (or authorized one). Some years ago I got my first smartphone Orange branded from such a shop. I would never do that mistake again.
EDIT: sorry, you were quicker
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I bought it from a small electronics online shop here in Greece. They buy the phones from Germany and the guarantee is linked to the German Market. If all else fails i have to take my case there.
But they employee tells me that it's the company's policy(as well as many others besides Apple) that they don't replace devices, end of story.
So again, even though my guarantee is solid, the COMPANY is NOT.
So they will charge you for replacing the mainboard? If samsung has representative office in your country, go there and directly talk with them about your problem. If not i think you're out of luck.
Sent from my GT-N7000 using Tapatalk 2
liltennisdudexx said:
So they will charge you for replacing the mainboard? If samsung has representative office in your country, go there and directly talk with them about your problem. If not i think you're out of luck.
Sent from my GT-N7000 using Tapatalk 2
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Nobody has made any talk about extra charges, that is covered by the guarantee.
If that was the case i might be convinced to move legally against them.
Its simple, cost of part and installing cheaper then replacement of whole phone then replace part. Logic no?
Sent from my GT-N7000 using Tapatalk 2
This is not a Samsung specific issue all phone manufactures work like this. Next replacing the motherboard is more or less getting a new phone as the phone is roughly motherboard + screen and very little else.
Sent from my GT-N7000 using XDA
It might be different in other countries but i work for Ford in the uk and know alittle about the way guarantees and warranty work my note is on contract with 02 and to date i have had 3 new notes from 02 two because i scratched them and just said there was problems with the software on them. Also you have a 28 day no quibble returns policy in the u.k with electronic things. Also if ya good at blagging you can get anything of big companys i upgraded to a nexus in january and the software went into bootloop before i even had time to root it so i kicked off and this happened twice so ended up kicking off and telling them i wanted a note otherwise i was going to trading standards cos they werent fit for purpose and guess what i got a brand new note 3 months after an upgrade. I was always told shy kids get no sweets so try ya luck
Sent from my GT-N7000 using xda premium
Interesting this .I myself have just taken in my note 3 ( I brought direct from Samsung) which is completely dead into a Samsung approved repair centre. They told me the phone needs to be sent away for a motherboard replacement which will take between 7-10 days. I am a little putout as to the time without my Note but I suppose at least I'll get it back fully functional.
Now last year I took my wife's Iphone into one of there Genius centres with a problem (dead phone again) and guess what we were given a nice new shiny replacement there and then.
They do say you only know how good a manufacture is when you need them most !
Think Samsung may need to up there game.
You pay top dollar or a phone it should come with top dollar service