Database Users

Guess HTC won't help me get a new phone

This is the message I sent HTC, because I am getting kinda sick of how laggy my titan is. I don't have an insurance company so I can't return it to Alltel. I sent it 5 days ago and haven't gotten a response, guess to many people killed their phones on purpose.
Hello, I am currently using the HTC PPC6800 on Alltel, and I am having some problems with it. The down button stopped working, and the keyboard has to be pressed pretty hard for it to register the letters, the space bar misses spaces all the time. The power button is worn down so that sometimes it has to be pressed more than once for it to work. The call quality isn't the greatest, and I'll get roaming signs from inside my house. The phone is very slow with one app running, and lags very badly with more than one. I was hoping that I could upgrade to a newer phone. I'd be willing to pay some money, but I don't want to pay the $300 that it would cost elsewhere. Thank you for your time.

Well that is a pretty good letter. Was your 6800 a refurb? Mine is, and it still works awesome but I had to go through six refurbs to get this one really good unit. Sounds like you got the short end of the HTC hardware stick. That is really too bad. Was your phone in warranty? Let us know if they get back to you.

I bought it off ebay and it was used but it hadnt been activated or something weird like that, there were no scratches or anything. They emailed me back and said that they couldn't help because they don't sell phones. I can't go through alltel to do it since I didn't buy it from them.

Next time get insurance it will save you the headache.

Waranty on TMobile G1 bought off of eBay

Hey guys,
Basically bought a g1 off of ebay about 6 months ago, and now the screen doesn't work. It should be covered by warranty, but HTC said tmobile look after it, and tmobile said because im not a customer HTC look after it? and so no one is taking responsibility.
Any ideas or advice?

sounds like big nusiness to me, just raise hell, tell HTC how much you have loved their customer service in the past and that you would hate for them to put a black mark on their own record. i would really hate to move to another phone company but if they refused to fix the phone as it is under warranty then i would

Yeah... it sucks a bit, when i try to live on the 'cutting' edge and buy stuff before it's sold locally... I'm gonna just cause a big fuss over it...
The most annoying thing, is it's the second g1! The first one I had, had a bad trackball. I noticed it straight away and sent it back to the seller, but it got 'lost' in transit. So i lost $500 usd on that one.... I'm not preprared to lose another $500!!

scrub scrub

breaultm said:
Don't bother trying to go through T-mobile. If it isn't bought through them, they can not and will not help you with a warranty exchange.
Your chances of getting warranty through HTC is slim unless you can somehow prove the phone is less than a year old.
Click to expand...
Click to collapse
that's not too hard to do since the phone was released on October 22nd of 2008

haha, word.

haha yeah, was thinking the same thing.. it's been out for less then a year...
I just got off the phone with HTC USA and they told me the same thing again, I have to go through tmobile. I was like No, I can't. I don't have an account with them. The phone was purchased 'out-right'. They said well in that case, the only other thing i can think of is if you go to Reapirs and they gave me their number. Said their only open like 8:30 - 5. So i'll have to call back in the morning...
Like why is everyone passing it around for? I mean, im sure tmobile don't actually repair the phone, they just ship it down to HTC for repairs.. whats the big deal?

What? omg where did it go?

two probs with phone

My phone was rooted and running a lag fix and was working fine untill i saw a cool theme that i wanted. I tried to flash it but it bricked my phone enstead. I was able to get it back buy following some instructions using odin. I got it back but without avitar, sims, and media hub. Now it also restarts over and over when i have my wifi on. I turn wifi off and it stays on. Is there a fix for what is going on? and is there any way i can get back avitar and the media hub. If not im going to take the phone back. Its not rooted anymore so it should not be a problem. What kinda of warrenty does to phone have i bought it the day it came out?

you get a one year warranty against factory defects. just call t-mo and tell them your phone keeps boot looping. they'll send you out another one in no time

orells said:
you get a one year warranty against factory defects. just call t-mo and tell them your phone keeps boot looping. they'll send you out another one in no time
Click to expand...
Click to collapse
Maybe people should take responsibility for their actions instead?

Can I just go to tmo store and get a replacement or is it something I need to call on
Sent from my SGH-T959 using XDA App

If you're past the two week grace period you can go into a store, but they will just order one for you there. Even with insurance they won't hot swap you at the store.

Use Odin again and QUIT MESSING WITH YOUR PHONE. Why are you all encouraging the op to get a replacement?

spacecasespiff said:
Can I just go to tmo store and get a replacement or is it something I need to call on
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
You did this to yourself, YOU are responsible! don't try to scam T-mo into giving you a new device for something YOU did.

spacecasespiff said:
Can I just go to tmo store and get a replacement or is it something I need to call on
Sent from my SGH-T959 using XDA App
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Click to collapse
You would be committing fraud which is a crime. Anyone who advises you how to do it would also be committing a crime.
How about you ask how to fix the problem and I'm sure people well versed in Odin will walk you through the fix.

Thanks for helping to drive up the cost of the phones, much appreciated. You VOIDED the warranty by rooting it, deal with it, not expect the rest of us to subsidize your phones.

do people not read disclamers? the devs clearly tell you that your phonw might blow up, so take responsibility for what you do to your crappy phones and man up.

orells said:
you get a one year warranty against factory defects. just call t-mo and tell them your phone keeps boot looping. they'll send you out another one in no time
Click to expand...
Click to collapse
Will t-mo replace defect unit if you bought it from ebay?

people REALAX. I went to tmobile and told them what i did and they said the root that i had done DID NOT MESS WITH THE WARRINTY. And that i should have brought the phone in before doin anything to it. I have INSURANCE and I will get a new phone tomarrow. Now the guy that helped my had the same root on his vibrant and that he would not have done it if it did mess with the warrinty. So I come on here for some help and you guys toss me under a bus. I never said i was going to LIE TO TMOBLE i would not do that. I still had to pay 130 bucks any way.

Yea, so suck it you war mongers. LOL
Sent from my Vibrant using the XDA app.

Your friendly neighborhood tmobile hacker boy may have taken it back but the policy has always been very clear that rooting your phone will void your warranty. Regardless of whether they took it back or not, the fact remains, you broke it and you want someone else to eat some of the responsibility for your actions.

I told them that i was the one that messed it up so i did not lie to them. I filed a claim with the insurance and they said as long as the type of root that i did was a small one that even though i messed it up there concearn is the warrinty of the phone. its not like all of you are these saints. I did nothing wrong.The insurance could have declined the claim but they did not they just said that i problably should not do it again and that if it did happen again for the same reasone that they would reject the claim. So i did not have any friends at tmo or the insurance. So im all done with this now. Beside all of you have rooted any way so let my say that i hope it does not happen to you.

[Q] why does my 3g suck so bad!?

i cant fix it for the life of me.
ive tried the viper rom, midNIGHT rom, and ive tried a few others.
ive even flashed the data service governor remover by itself to no avail.
any help?
i wouldnt mind if we had 4g in detroit but we dont

Froyo source came out
Wait a few hours everything is gonna be perfect almost
Maybe
Try the roms that are gonna be runnig on the official froyo release
Sent from my SPH-D700 using XDA App

ksmullins88 said:
i cant fix it for the life of me.
ive tried the viper rom, midNIGHT rom, and ive tried a few others.
ive even flashed the data service governor remover by itself to no avail.
any help?
i wouldnt mind if we had 4g in detroit but we dont
Click to expand...
Click to collapse
Look at my post #21 here, http://forum.xda-developers.com/showthread.php?t=953425&page=3 and click the picture. That's how sucky my 3G is.
I am going to try the official release, and if that doesn't fix it, it's time for a new phone. I'm hoping it is the phone cause I hate to leave Sprint cause I have a great plan. Keeping my fingers crossed that I DONT have to go through all of this.
Could be just a bad Epic. Who knows.
I dont think any ROM will fix it unless it's an official ROM. I have Bonsai, and it is still crap. Was crap before as well.

1) Did she take out her retainer?? (now I wanna listen to dead kennedys... )
2) mustang guy, your data is seriously low, I would go to a sprint store and get them to side by side with you, I bet you just need a new phone... and tell em your business will crumble if you have to wait 3-5 days for a replacement, they may give you a new one. Couldnt hurt to try.
3)OP, you were born in 1988?? I hope thats not what I think it means... and same goes for you, flash to DI18 if youre not there yet, go make em prove its normal... if you have TEP that is... its what its there for.

ungovernable1977 said:
1) Did she take out her retainer?? (now I wanna listen to dead kennedys... )
2) mustang guy, your data is seriously low, I would go to a sprint store and get them to side by side with you, I bet you just need a new phone... and tell em your business will crumble if you have to wait 3-5 days for a replacement, they may give you a new one. Couldnt hurt to try.
3)OP, you were born in 1988?? I hope thats not what I think it means... and same goes for you, flash to DI18 if youre not there yet, go make em prove its normal... if you have TEP that is... its what its there for.
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Click to collapse
That was my next option. I really need a side by side comparison. I dont have any experience with Sprint giving anyone new phones, but I got mine at Best Buy in September. Actually about 5 months ago to the day. I didn't get the insurance on it and obviously 30 days is up. However (dont have the box in front of me) there should be a warranty on the phone in general.
I think though before I go in, i'll need to flash it totally stock with the new release next week. Then if the problem persists, i'll go in. I assume there is no way in hell they'll swap my phone with DK28 and Bonsai on top right this moment.

Take your phone to the store I had the same problem and they gave me a new phone

inimitableac said:
Take your phone to the store I had the same problem and they gave me a new phone
Click to expand...
Click to collapse
Did you have a ROM installed? I assume Sprint will look at this before swapping a phone. And seeing how it was purchased at Best Buy would Sprint even swap it?

Definately flash to stock first, then do the factory reset in settings, tell em you thought it may fix it. Act dumb. Actually you may want to post a thread in Q&A about returns... see what the many sprint techs in this forum think. If you dont have TEP, the 7 dollar a month insurance/repair deal.... call *2 NOW and put it on, you wont be able to claim on it for a week or so, but once you have it, everything but replacing lost/stolen is free, lost stolen go thru the insurance side. But they will fix anything functionality wise. Right now, they MIGHT charge you 35 bux to fix, but fixing an epic can only go a couple ways... they dont fix em. they will pull your mobo out and put it in a new epic, like a brain transplant, or, if that is bad, replace the whole thing. Being this sounds like the latter, this would be more expensive... so yeah...get TEP if you dont have it... its really a smart investment on a 500 dollar phone. Plus, I hear they have more physical fails lately than they did at launch... but that may just be heresay. Good luck, and what was he 88 about?????
And ive read (all over XDA) the BBuy warranty is crap anyways, wait times like repairs on a 360.... let sprint do it for 7 bux a month.

Good thought on the TEP. Had no idea you could just add it at any time. With Best Buy warranty you have to add it with-in 30 days.
But i'll give the stock thing a try with the release next week, and if that doesn't work, i'll resort to the $7 TEP. There is no use in keeping a $500 phone that gets data like a old school modem back in the 90s. This is not what I paid for.
Scratch that. I found this on Sprints site... How to Enroll:
Customers are eligible for enrollment within 30 days of activation or upgrade of a device. Contact 1-800-584-3666 to have it added to your account.
Damn!

lame... sorry... Yeah I would try stock next week, then take it in, Sprint may take pity on you, just tell them you will ask SamsungJohn to help you if they cant hahaha! But seriously, if it comes down to it, ask him... never know. Sometimes I think BB does not emphasize the importance of TEP, in an effort to sell their own inferior service. They tell you they will fix ANYTHING... well so does sprint, plus its in Sprint's interest to keep you as a customer, as you could say oh well, ETF out and sign on with VZW...post something in the Q&A about it directed at sprint TECHS in the title... ive read some of em give really good advice... its like a secret password for the tech to hook you up. No, not really, but kind of... if you approach them right, they will usually try to help. Could also tell them youre a postal worker, and you really need to get back to work...?

You can add TEP anytime at a corporate store outside of your first 30-days, you just have to pay a one-time $35 inspection fee.
If you have a backup Sprint phone to use, you can always go thru Samsung warranty support for free (just have to mail your phone to them).

Its not you, its sprint's ****ty network.

BrianFX said:
You can add TEP anytime at a corporate store outside of your first 30-days, you just have to pay a one-time $35 inspection fee.
If you have a backup Sprint phone to use, you can always go thru Samsung warranty support for free (just have to mail your phone to them).
Click to expand...
Click to collapse
What do you mean by corporate store? Just a sprint brick and mortar store? And you are sure of this with the $35?
I have a Treo 700p I could use if it goes to Samsung.
Almost seems better to just send the phone off, cause I see no point in paying $35 just for them to go...Well, looks like there is no damage, yadda yadda, then send it off.
If it was replaced on the spot in a week or so after the TEP it would be fine. But if I have to SEND it off, I might as well go the other route and NOT pay the $35 and use the Treo for now.

quickstang said:
What do you mean by corporate store? Just a sprint brick and mortar store?
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Click to collapse
Corporate store meaning owned by Sprint Corp, not an affiliate Sprint store. Basically any Sprint store where they do warranty exchanges in-house.
And you are sure of this with the $35?
Click to expand...
Click to collapse
100% sure. $35 for a non-TEP fix/replacement. The store rep recommended the Samsung mail-in route if I didn't need a quick turnaround as you're more likely to get a new phone.
I have a few small bugs with my Epic (screen/slider wobbles, touchscreen response is horrible during a call, keyboard misses key-presses when typing). I can live with all 3, but will likely do a Samsung direct warranty exchange before my 12-months is up.

9th exchange, at the very least.

Hello everyone,
I need some advice or suggestions on what to do. The Mytouch 4g, as you all may know, has a lot of problems. I've done many exchanges now, and some of them were done back to back. The first few times, TMO was able to ship express for free, but now they are charging me $9.99 for regular ground shipping even though the phones that I receive are defective. I am very frustrated at this point and have been thinking about canceling all 4 of my lines with them and eating the $800 ETF. What do you guys think I should do?
You may be wondering why I have to exchange it so many times..
Unlike the fellow perfectionists that you guys are, I never exchanged a phone that had a bad screen or squeaking buttons. The first time I exchanged it was because it had two dead pixels, then the power button would no longer work, then there was a ton of dust under the screen to the point where I had trouble seeing the top left corner where my status/notification bar is, then I had wifi and reception problems, then I've had the phone either shut off or reboot on its own.
I've been running into many, many problems - and they are not always the same problem either. After the third phone, all they have been doing is sending out refurbished units that are 'pre-damaged' by the previous user. On top of that, I have to pay for shipping on each phone, plus the Zagg's invisible shield (it's about $23 with labor on installation) that I had on several of the replacement phones. After troubleshooting for hours on end with tech support, I noticed that my battery cover is loose since they had me reboot/remove battery so many times, I ended up buying the gel skin case from TMO yesterday so that the battery cover wouldn't fall off.
I would be glad to take any advice that you guys have at this point. Thank you.
Edit: By the way, I did not have any apps other than opera mini - didn't even update youtube and things like that.

The statistical likelihood of getting 9 defective devices in a row is astronomical. Truly. If you are being honest and these are all really manufacturing defects then you sir are the unluckiest ****er ever and you are never welcome to babysit my kids. I don't really have any advice except to say that if your next problem is software related, try rooting and see if that fixes it. Otherwise I would avoid crosswalks and commercial flight if at all possible. Damn dude. Unlucky...
Sent from my HTC Glacier using XDA App

They can offer to give you a different phone all together. Like the g2 or galaxy 4g. Just ask
Sent from my HTC Glacier using XDA Premium App

Do this. Call tmobile and tell them the issue with your device. Have them do another warranty exchage, but, instead of getting it shipped, tell them that you really do not want to wait once more to receive another device shipped and that if you can go into a tmo store and pick up a warranty replacement. They shouldn't have a problem telling you yes. Have them call the store so they can tell them you will be going in to get a warranty replacement. This way for sure you wont get a refurbished device. You will be getting a brand new one out of the box. This is the way I did my warranty exchage. They even gave me an extra battery for free.
Sent from my HTC Glacier using XDA App

I agree with coupetastic-droid and also after your 5th replacement you should get a different phone if u want for ur replacement. Try for a g2 or even a g2x!

coupetastic-droid said:
Do this. Call tmobile and tell them the issue with your device. Have them do another warranty exchage, but, instead of getting it shipped, tell them that you really do not want to wait once more to receive another device shipped and that if you can go into a tmo store and pick up a warranty replacement. They shouldn't have a problem telling you yes. Have them call the store so they can tell them you will be going in to get a warranty replacement. This way for sure you wont get a refurbished device. You will be getting a brand new one out of the box. This is the way I did my warranty exchage. They even gave me an extra battery for free.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
I tried that last time.
They no longer do warranty exchanges in store.

Sfkn2 said:
I tried that last time.
They no longer do warranty exchanges in store.
Click to expand...
Click to collapse
Yep, that courtesy ended with a new policy about 3-4 weeks ago and it can't be overridden.

TJBunch1228 said:
The statistical likelihood of getting 9 defective devices in a row is astronomical. Truly. If you are being honest and these are all really manufacturing defects then you sir are the unluckiest ****er ever and you are never welcome to babysit my kids. I don't really have any advice except to say that if your next problem is software related, try rooting and see if that fixes it. Otherwise I would avoid crosswalks and commercial flight if at all possible. Damn dude. Unlucky...
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
TJ you crack me up. I actually went through this guys episode with a mytouch slide, 5 phones under warranty, but they never charged me a dime for shipping. The one and only issue i had with the Mytouch slide was dust under the screen. I can't remember if it was the 3rd or the 4th replacement i got in the mail, but that one came with dust in all four corners. Didn't even insert a SIM card in that phone just took it down to my local Tmobile store and the manager exchanged it for me. After the 5th replacement with dust i decided to sell it and replace it with a MT4G. Well it was all good for a week until my power button failed to work, 1st exchange. They made me pay the 9.99 shipping for that one. Receive the new phone and i notice the display sucks compared to my wife's MT4G. Instead of calling in to tmobile i drive down to the local Tmobile store and i show the manager my predicament ( mind you this is the same guy that was exchanging my Mytouch Slide). Nice guy orders me another MT4G, waived the shipping. 3rd phone arrives a few days later, display is washed out, but i decide to live with it. Figuring that if i exchange it again I'll get another one with the crappy display. F**K me if the power button doesn't work after two weeks. I go back to the Tmobile store and have another chat with the manager, orders me another MT4G and waives the shipping. Manager tells me, "You're the unluckiest man i've seen with a phone", and i said "yes, yes, I am." Last exchange was the charm, good screen, and the power button actually works. I honestly thought i was the only poor bastard that could be this unlucky with phones. I have to show my wife this post, so she doesn't think i'm the unluckiest man alive. You sir have just made my day. If you can i'd go to a local tmobile store and see what they can do for you. Best of luck.

cappyone said:
TJ you crack me up. I actually went through this guys episode with a mytouch slide, 5 phones under warranty, but they never charged me a dime for shipping. The one and only issue i had with the Mytouch slide was dust under the screen. I can't remember if it was the 3rd or the 4th replacement i got in the mail, but that one came with dust in all four corners. Didn't even insert a SIM card in that phone just took it down to my local Tmobile store and the manager exchanged it for me. After the 5th replacement with dust i decided to sell it and replace it with a MT4G. Well it was all good for a week until my power button failed to work, 1st exchange. They made me pay the 9.99 shipping for that one. Receive the new phone and i notice the display sucks compared to my wife's MT4G. Instead of calling in to tmobile i drive down to the local Tmobile store and i show the manager my predicament ( mind you this is the same guy that was exchanging my Mytouch Slide). Nice guy orders me another MT4G, waived the shipping. 3rd phone arrives a few days later, display is washed out, but i decide to live with it. Figuring that if i exchange it again I'll get another one with the crappy display. F**K me if the power button doesn't work after two weeks. I go back to the Tmobile store and have another chat with the manager, orders me another MT4G and waives the shipping. Manager tells me, "You're the unluckiest man i've seen with a phone", and i said "yes, yes, I am." Last exchange was the charm, good screen, and the power button actually works. I honestly thought i was the only poor bastard that could be this unlucky with phones. I have to show my wife this post, so she doesn't think i'm the unluckiest man alive. You sir have just made my day. If you can i'd go to a local tmobile store and see what they can do for you. Best of luck.
Click to expand...
Click to collapse
Im on my 4th right now. 2 power buttons and 1 with dust under screen. All good displays tho. All within a month and a week of getting it
Sent from my HTC Glacier using XDA Premium App

Sfkn2 said:
Hello everyone,
I need some advice or suggestions on what to do. The Mytouch 4g, as you all may know, has a lot of problems. I've done many exchanges now, and some of them were done back to back. The first few times, TMO was able to ship express for free, but now they are charging me $9.99 for regular ground shipping even though the phones that I receive are defective. I am very frustrated at this point and have been thinking about canceling all 4 of my lines with them and eating the $800 ETF. What do you guys think I should do?
You may be wondering why I have to exchange it so many times..
Unlike the fellow perfectionists that you guys are, I never exchanged a phone that had a bad screen or squeaking buttons. The first time I exchanged it was because it had two dead pixels, then the power button would no longer work, then there was a ton of dust under the screen to the point where I had trouble seeing the top left corner where my status/notification bar is, then I had wifi and reception problems, then I've had the phone either shut off or reboot on its own.
I've been running into many, many problems - and they are not always the same problem either. After the third phone, all they have been doing is sending out refurbished units that are 'pre-damaged' by the previous user. On top of that, I have to pay for shipping on each phone, plus the Zagg's invisible shield (it's about $23 with labor on installation) that I had on several of the replacement phones. After troubleshooting for hours on end with tech support, I noticed that my battery cover is loose since they had me reboot/remove battery so many times, I ended up buying the gel skin case from TMO yesterday so that the battery cover wouldn't fall off.
I would be glad to take any advice that you guys have at this point. Thank you.
Edit: By the way, I did not have any apps other than opera mini - didn't even update youtube and things like that.
Click to expand...
Click to collapse
First of all, nice 'Lude. I just picked up an 07 Civic Si Sedan on Saturday and I ****ing LOVE it!
2nd, are you running stock Sense or rooted? To be perfectly honest I've found the stock Sense to be much more buggy than the cm7 I've been running for the past 3 or 4 months.
My first phone had random reboots and such and a factory reset seemed to solve the issue, but I'm assuming they had you do that multiple times.
Even if the phone is fresh out of the box, do a factory reset before you use it. It might help, it did for me.
Otherwise check out cm7 or one of the Sense roms around here. Removing all the bloatware actually does wonders for stability. If you really want I can upload a nandroid of my own stock rom with the bloatware removed.

On my 3rd mt4g and I'm about ready to go back to iPhone most androids have to many hardware issues.
Sent from my HTC Glacier using XDA App

Phateless said:
First of all, nice 'Lude. I just picked up an 07 Civic Si Sedan on Saturday and I ****ing LOVE it!
2nd, are you running stock Sense or rooted? To be perfectly honest I've found the stock Sense to be much more buggy than the cm7 I've been running for the past 3 or 4 months.
My first phone had random reboots and such and a factory reset seemed to solve the issue, but I'm assuming they had you do that multiple times.
Even if the phone is fresh out of the box, do a factory reset before you use it. It might help, it did for me.
Otherwise check out cm7 or one of the Sense roms around here. Removing all the bloatware actually does wonders for stability. If you really want I can upload a nandroid of my own stock rom with the bloatware removed.
Click to expand...
Click to collapse
Thank you for your reply.
First of all, yeah.. my Lude is old news. Since then, I've switched to an S2k, but that got stolen. Now I'm in an 06 Evo.
Anyway, back on topic..
The phone is completely stock. This is the FIRST PHONE I've ever owned that I have kept stock - Why? Because I don't want to have to unroot it when I send it in for warranty repairs.

Sfkn2 said:
Thank you for your reply.
First of all, yeah.. my Lude is old news. Since then, I've switched to an S2k, but that got stolen. Now I'm in an 06 Evo.
Anyway, back on topic..
The phone is completely stock. This is the FIRST PHONE I've ever owned that I have kept stock - Why? Because I don't want to have to unroot it when I send it in for warranty repairs.
Click to expand...
Click to collapse
Unrooting is as simple as flashing pd15img.zip through hboot. Not that hard.
Definitely try a different rom. As I said I've found cm7 to be much more stable than stock.
Sorry about your car. I never fully got over the 95 GS-R I crashed back in 05. since then I've been driving an ls.
Sent from my HTC Glacier using XDA Premium App

i got pretty bad luck with my phone. finally got a good one after like 9 exchanges and a month later the power button went out. i called them and they told me i couldnt exchange anymore cause i "had too many problems with the phone." so the rep told me that the only thing they could do left is to exchange my phone for a motorola charm.....i was like wtf why the heck would i want to downgrade my phone, which polly cost more then that piece of **** charm and it doesnt even run android...major downgrade.

Dude. That blows. Hard. I'm sorry to see that you're having so many problems with your phone and I'm glad I don't have the same luck as you. I got mine from eBay and it came in perfect condition. Never had dust under the screen, good screen, no faulty hardware, etc.
But in all seriousness, after 5 phones, I wouldn't keep it. I personally think that it's a great phone, but if I had to take it back 9 times, I'd try something else out. Ask if you can switch. It shouldn't cost you anything as long as the retail price is equivalent or lower than the MyTouch 4g, and if I'm not mistaken, it's one of the higher priced ones (rightfully, so). If you don't hate a keyboard, the G2 might be good for you, but I hear the hinge has problems and knowing your luck, the hinge would break apart upon first use. So maybe the Galaxy S 4g? I know Samsung has great hardware, even if their software is crap, as is their update schedules, but that is easily fixed with custom ROMs.
Either that, or wait and return it completely, if you're still within your return time and keep your upgrade for when the better phones come out, i.e HTC Sensation, etc, and just use something affordable off of eBay or Craigslist. Meh
Just my two cents. Sorry if it didn't help much, but I hope your luck gets better. :/

Update:
My luck has gotten worse. I received another replacement phone on April 15th. A week later, April 22nd, I noticed a dead pixel on my screen.
*Sigh* I have no idea what to do now.

You need to move on to a different device. I've never heard of anyone have so many problems with a device.
Sent from my HTC Glacier using XDA Premium App

I called in and spoke to technical support. They asked me to bring the phone to a store so that they can fill out a request for warranty exchange form. However, their tone basically implied something like, "It's impossible that you are getting so many broken phones. We need to verify that your phone is really defective before we do another exchange."
I brought it to a store and the retail sales manager had no idea why technical support sent me there, and basically told me to go call customer service again. He did, however, notate that there were a few dead pixels on the screen and that there was no physical, nor was there water damage.
I then called retentions and the supervisor picks up (without any transferring either). I explained to her exactly what happened, and how technical support had sent me into the store. She told me that she has no idea why because they could have filled out the form for warranty exchange over the phone, just like the other exchanges that I have done so far.
She apologized for what happened and said that I qualify for a multiple exchange (sorry if I got the term wrong!). She said that the manufacturer would exchange my Mytouch 4g for a Motorola Charm..
I explained that it would be a MAJOR downgrade. She then submits the form for the exchange and told me that it would be shipped express free of charge.

So you getting another mt4g or the charm? I'm still teipping about them offering you a charm over a mt4g. They are nuts!
Sent from my HTC Glacier using XDA Premium App

coupetastic-droid said:
So you getting another mt4g or the charm? I'm still teipping about them offering you a charm over a mt4g. They are nuts!
Sent from my HTC Glacier using XDA Premium App
Click to expand...
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Another MyTouch4g.. Hopefully the 10th one's the charm!