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I ordered my Slide online the day it was released. It WORKS fine. The issue I have with it is so minor, many people may not normally notice it. Basically, when I slide the keyboard out, the left side of the screen stops a fraction of an inch before the right. I'm talking like maybe 1/6th of an inch or something, very minor.
I do have a small scuff on the top corner of the phone where I dropped it, though the drop was not the cause of the issue.
Is this anything you would try to exchange your phone for? Am I being too picky? Would they simply tell me no?
sandpaperback said:
I ordered my Slide online the day it was released. It WORKS fine. The issue I have with it is so minor, many people may not normally notice it. Basically, when I slide the keyboard out, the left side of the screen stops a fraction of an inch before the right. I'm talking like maybe 1/6th of an inch or something, very minor.
I do have a small scuff on the top corner of the phone where I dropped it, though the drop was not the cause of the issue.
Is this anything you would try to exchange your phone for? Am I being too picky? Would they simply tell me no?
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I have been with T-Mobile for over 5 years and any time I have had a problem no matter how small they have replaced my phone with no question. I have the mt3gs and have had it for 2 months and I am having a issue with it and they suggested right off to just send me a replacement so this week it should be here. They don't really care about scuff marks though I never have dropped mine so not sure. They refurbish them anyway so don't sweat it...
Well think of it like this, I had an hd2, had some data troubles (region specific). Went Through 3 hd2's before they were allowed to exchange. Offered me a blackberry said no I wanted the slide. They sent me a new in box slide and I got to keep the hd2, all free.
Id say that's rather generous
Sent from my T-Mobile myTouch 3G Slide using XDA App
That's very generous, did you have to threaten to leave or anything? Also how long have you been with tmo?
Sent from my T-Mobile myTouch 3G Slide using XDA App
I guess it certainly won't hurt to give them a call then! Thanks!
Paticakeman said:
That's very generous, did you have to threaten to leave or anything? Also how long have you been with tmo?
Sent from my T-Mobile myTouch 3G Slide using XDA App
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No, it's just their basic policy (sort of). Let me explain. I was past the 14 day period... but had issues with the phone... being that i was within the 1 year warranty they did an HD2 exchange (sent out refurb). I still had the same data issue, so i called back and asked if i could get different phone because it doesnt appear to be a defective handset, just perhaps bad in this area. They said "yes, but you need to have at least 3 phone replacements in a 90day period before they have that option" so a few phones later i called back asking for a phone swap... (They conclude "similar phone" based on price)
They offered me a BB 9800(?) because it has similar MSRP and business features. I said would prefer an android device (was hoping for the vibrant but its msrp is 499) so they offered me a MTS ($430).
The slide wasnt in the (available options) on their page so they had to set it up manually.. which meant it was technically a new phone purchase at full value... so they just charged the full value on the account... and credited it back on the same invoice...
Which is why i got to keep the HD2
Also ive been with tmo for quite some time around 9 years or so... maybe a little less
LOL. Chatting with a rep online right now about it. I explained that one side of the keyboard popped out further than the other and she told me we'd have to do a master reset. I told her I didn't think that would work.
Yeah, they're replacing it. Yippee!
yeah their a good company when it comes to replacing phones. I went throw 3 G1's. Ones battery life was horrible for some reason. Replaced. Second was the replacement that got stolen in the mail.......that was a ***** just make sure you CHECK THE PACKAGE when before you sign for it, my sister thought it was ok to take an empty box from the person thinking it was to send mine back but really the driver jacked the phone. Third. I bricked my G1 pretending to be a developer and messing with things i shouldnt have been.
GL with your replacement bro
Hi I have a quick question I do a lot of deals on craigslist when it comes to phones. I get bored of something then put it on craigslist for trade. I currently have the mytouch slide and my issue is the camera. I've googled it quite a few people have this problem. The camera is just blurry I tried auto focus the whole 9. The thing is I got it from a personal sale/trade. Would tmobile still be able to replace it? I want to call CC but want to see you guys opinions first. Thanks in advance.
Sent from my T-Mobile myTouch 3G Slide using XDA App
Yup, that was why I had to send my first slide in.
Sent from my T-Mobile myTouch 3G Slide using XDA App
Per company policy you can do 1 instore warrenty exchange for a brand new slide instead of the possible refurbished replacement you could get from customer care. Make sure its a corporate store and if they tell you no they can't. Tell them to look it up on streamline they will know what you mean.
Sent from my T-Mobile myTouch 3G Slide using XDA App
I just received an replacement slide. Mine had the fuzzy camera issue.
The replacement came does not come with battery nor back cover, nor any other accessories at all. I should have exchanged it at the corp store instead.
At least the camera works better and has a new revision "XD" My old one is revision "XC"
You have to have 3 replacement phones before they can offer you the vibrant. And you will have to pay the difference in price.
Sent from my T-Mobile myTouch 3G Slide using XDA App
So im thinking about returning mine because of the blurry camera issue but the moisture indicator under the battery is partly red. Basically it looks as if the corner of the battery kept rubbing on it from all the times I had to remove it while trying to root. Do any of you think it will be an issue? I thought that I read something before about there being multiple indicators in the phone, the one on the battery is still all the way white.
They definitely asked about the moisture indicator and told me that if it is red, I will be charged $100 out of warranty fee for the replacement.
Sent from my T-Mobile myTouch 3G Slide using XDA App
Its only partly red so I'm hoping they will just ignore it. The phones never been near water I really think its just red where the corner of battery drags accross it
Sent from my T-Mobile myTouch 3G Slide using XDA App
thats a lie i try to exchange to a different phone and they tell me that they will give me the same disney phone they exchange it 3 times already thats nuts
They will charge you. And its not from ur battery rubbing it.
Did u take it in the bathroom when you got a shower or hot bath? Biggest place for moisture to get in phone and not know it. Still $100 isn't bad to replace a water dmged phone
Sent from my T-Mobile myTouch 3G Slide using XDA App
I'm on my 3rd slide an the one I had before this one got a little wet. some how on the back an the. moisture indicator on it turned red. so when I recieved the replacement
Phone I just took the new white. sticker off an put it on the phone I. was sending back. Never heard anything else about it so guess it worked. Hee hee
Sent from my T-Mobile myTouch 3G Slide using XDA App
I just noticed a dead pixel on my phone... Such a bummer... Tomorrow I gotta get up early since I got my phone online.... Send it back and go to my local tmobile with the shipping slip so they can give me a new phone on the spot. This was the instructions given to me from tmobile on the phone. Hopefully everything goes smooth... Ive only owned my red monster for 3 freakin days dude!! :-(
Sent from my HTC Glacier using XDA App
Had to ship my phone back to tmobile after only a few hours of use. There was a dead LED under the home button. I had to ship it back to tmobile and they reshipped the phone 2nd day air to me. Wish they would have told me to go to the tmobile store to pick up the replacement.
Yeah... In fact I just did my double check phone call and now there saying only "certain" T-Mobile stores do exchanges like the way the Person I spoke to first stated. Now I gotta call t-mobile back in the morning so they can call a store that does do exchanges as long as I have a packing slip... ahh I smell a disaster lol
Sent from my HTC Glacier using XDA App
My phone bricked itself, but...
It might have been my fault. I got the phone from Wirefly for $75. I have had an HTC Aria since the summer and loved it, but found myself craving a bigger screen and loved the idea of WiFi calling, android 2.2 and a better camera. Unfortunately, I had problems from the beginning. At first my signal kept cycling between edge and hspa with 1 bar. Then, an ota started. I thought it completed, but I may have inadvertently left the house while it was downloading. At some point while I was on my way from Austin to Houston, the phone started cycling on and off. By the time I got to Houston, it was bricked I sent it back to Wirefly and cancelled my T-Mobile account.
i took back my white one, i had a lot of creaking on that phone at the bottom of it and plus i ended up wanting the black one over time. got tired of the white one. but here in cali u got 30 days to return ur phone after u bought it from the tmobile store, so im glad for that. if it was 14 days i would have been screwed lol. but they took my phone no problem, i just told them i wanted a black one and thats it.
jjgainer said:
It might have been my fault. I got the phone from Wirefly for $75. I have had an HTC Aria since the summer and loved it, but found myself craving a bigger screen and loved the idea of WiFi calling, android 2.2 and a better camera. Unfortunately, I had problems from the beginning. At first my signal kept cycling between edge and hspa with 1 bar. Then, an ota started. I thought it completed, but I may have inadvertently left the house while it was downloading. At some point while I was on my way from Austin to Houston, the phone started cycling on and off. By the time I got to Houston, it was bricked I sent it back to Wirefly and cancelled my T-Mobile account.
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That sounds very strange. I've not heard anyone else have that problem. Plus, the OTA is downloaded over the Tmob network so leaving the house shouldn't have caused anything.
I may have to exchange mine as the ffc appears to be off center (to the right).
Sent from my ROOTED HTC Glacier using XDA App
lghorn said:
That sounds very strange. I've not heard anyone else have that problem. Plus, the OTA is downloaded over the Tmob network so leaving the house shouldn't have caused anything.
I may have to exchange mine as the ffc appears to be off center (to the right).
Sent from my ROOTED HTC Glacier using XDA App
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Dude, now that you're saying that I too notice that my ffc is off to the right and not in the center JK bro, I'm pretty sure it's meant to be that way
I returned my first black one for a white one when the black one hit FC city loadin up the Faves widget
Then... returned the white (after S-Off) for another white due to creaking at the bottom!
On the 3rd one now (last exchange TMO will give me) and it feels just right
Had to send back my first one because it had two dead pixels. My ffc was also off to the right.
Got my new one today only to realize the minute i got home under better light that there are two more dead pixels. My ffc is now in the dead center.
Any advice? aren't we only able to get two returns through the t-mobile store? i know if i send it into t-mobile for any reason they'll just send me back a refurbished one
cal3thousand said:
Then... returned the white (after S-Off) for another white due to creaking at the bottom!
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Did you unroot your phone before exchanging it or did you leave it rooted?
dustrho said:
Did you unroot your phone before exchanging it or did you leave it rooted?
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Left it... just wiped it at the counter.... they won't check the bootloader... so as long as its not a brick at the store... i wouldn't worry
ToterPunkt said:
Had to send back my first one because it had two dead pixels. My ffc was also off to the right.
Got my new one today only to realize the minute i got home under better light that there are two more dead pixels. My ffc is now in the dead center.
Any advice? aren't we only able to get two returns through the t-mobile store? i know if i send it into t-mobile for any reason they'll just send me back a refurbished one
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Are you within your remorse period? if so... return the ***** completely and buy it else where. and don't feel bad about it... if you are going to pay this much for a device and presumably have it for 2 years... it better be perfect now... cuz it won't get any better.
cal3thousand said:
Are you within your remorse period? if so... return the ***** completely and buy it else where. and don't feel bad about it... if you are going to pay this much for a device and presumably have it for 2 years... it better be perfect now... cuz it won't get any better.
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Yes, I technically have 13 days of remorse since I had to get the second phone. I have to drive 1.5 hours just for the nearest tmobile store so I called the call center and they are sending me another replacement. I just have the sick feeling that what they are going to send me is a good ol' refurb just like they do every damn time you send your phone in and they "send you a new one." this phone is perfect so far but if it has 2 dead pixels out of the box i can only imagine it will continue to get worse.
ToterPunkt said:
Yes, I technically have 13 days of remorse since I had to get the second phone. I have to drive 1.5 hours just for the nearest tmobile store so I called the call center and they are sending me another replacement. I just have the sick feeling that what they are going to send me is a good ol' refurb just like they do every damn time you send your phone in and they "send you a new one." this phone is perfect so far but if it has 2 dead pixels out of the box i can only imagine it will continue to get worse.
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Dont worry so much..
It's way too early in the product life-cycle to get refurbs. Believe me, it takes time to get them to the centers, inspect them, do what ever repairs are necessary and recertify them and supply TMO. Supply chain cannot fulfill this fast since the device has only been out for ~2 weeks. That's one benefit of adopting early.
I bought my Atrix Feb 22 the day it came out. 1 month and 2 weeks later I sent a text message, went to check the phone 20 mins later and it was powered off. Never powered on since (tried everything to fix it). Not rooted, 100% stock with few apps, never dropped, huge Otterbox case and screen protector. I bought it from RadioShack, they said I had to talk to AT&T and that they wouldn't give me a new phone cause its after 30 days.
Anyway, AT&T sent me a refurb...or a used phone...or whatever it is. Well it has some defects of its own. I don't want to run around switching them phone after phone until I get one that works correctly. If I complain do you think I will get a new phone? Would I go to RadioShack or AT&T for that? And lastly, does anyone know what kind of phone I received from them, used, repaired, etc?
My refurb phone does this weird thing at startup, like it wants the lights to turn on but they dont. Also the bottom lights come on when they want and the green message light does as well. Otherwise the phone works fine it appears. Only had it for a day.
I went through this with verizon recently. The best you will get is a refurb. It really sucks because you are most likely never going to get a phone that works.
you can try motorola support, they might ask you to send the phone for repairs though.
If you replace the phone 3 times you can choose a new one oev.
Sent from my SAMSUNG-SGH-I897 using XDA App
the above post is correct, i did that last year and finally they sent me the better version of the phone i had, and it was new not refurb.
So I need to go through 3 Refurb phones, or 1 New phone and 2 refurb phones?
This is my first refurb after my original new one died. While this phone works, it just doesnt seem to be godly like my original one was. It has restarted a few times, camera app froze, lights at the bottom do what they want, all things my original phone never did.
Sell it on Ebay, get a Nexus S.
Talked to ATT for what seems like the 12th time and they will send me another refurb. I asked the tech how many refurbs do I have to go through before I get a new one and he said he had never herd of anyone getting new phones for their problems. Any comments regarding this?
TareX said:
Sell it on Ebay, get a Nexus S.
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Click to collapse
Thanks for your insight.
Generally, ATT is a pain about giving away new phones. I don't think there is a cut and dry way of getting a new phone, but some people get lucky and others don't. Honestly... most refurbs are alright though. Nothing to get too fussy about unless there is actually something wrong with it. It is agitating though.
Well there is something wrong with this refurb. But if I get another refurb that is defective I honestly should get a new phone. Maybe if it had been a few months I would be ok with a refurb but the phone is a month and a half!
My phone won't charge at all. I tried multiple chargers, different USB cables, taking out the battery, even powering down using boot loader. Still nothing.
Called T-Mo and they told me to file a claim with Asurion, so I did. However, they need a $130 deductible (which I won't have until Friday) and they can't even send me a MT4G as a replacement, they make me choose between a G2X and HTC Sensation.
Thinking I should just call HTC and see what they can do. Also thinking about just switching to Verizon...
In the meantime though, anyone know of a quick-fix?
Driveshaft said:
My phone won't charge at all. I tried multiple chargers, different USB cables, taking out the battery, even powering down using boot loader. Still nothing.
Called T-Mo and they told me to file a claim with Asurion, so I did. However, they need a $130 deductible (which I won't have until Friday) and they can't even send me a MT4G as a replacement, they make me choose between a G2X and HTC Sensation.
Thinking I should just call HTC and see what they can do. Also thinking about just switching to Verizon...
In the meantime though, anyone know of a quick-fix?
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Click to collapse
I don't have an answer to your problem however I do know that the HTC sensation has better specs than the mt4g, I'd take the upgrade
Well this is mt4g.. I had this problem when I had the G1.. what I did was factory reset the phone..and swapped batteries with my girlfriends phone..after resetibg.. it started working
Sent from my HTC Glacier using XDA Premium App
Did a factory reset last night. Unfortunately I don't have a new battery to replace. And I don't want to waste money on a new battery if I'm just going to switch to Verizon or end up taking one of the phones Asurion offered.
@VoiD - Ahah, I noticed. Was thinking about that, but had been looking around Craigslist, eBay and Amazon the past week for a cheaper MT4GS or even a Sidekick 4G, because I miss having a physical keyboard. No matter how much I try to get used to Swype, I just like a physical keyboard better. And around here where I live, Verizon is the best as far as service goes (I get Edge right now with T-Mo, but get HDSPA certain spots in town). We have three Verizon stores in this town, one AT&T store... closest T-Mo store is in a mall an hour away. So...switching to Verizon was another option for me, lol.
For now, I dug out my old myTouch 3G Slide, and I'm going to use that until I figure something out.
*However*... before the battery died completely, I upgraded from Android 2.2 to 2.3, and even though I didn't get but 10-15 minutes to mess around with it, I loved the interface. I asked there too (MT3GS forum), but as of right now my MT3GS is running 2.1, and I know I can upgrade to 2.2... but can I upgrade to 2.3 yet or no?
So i called t-mobile today for a warranty return on my phone, been meaning to for a while the slide out part was a little loose. the guy on the phone said i am sorry sir, but the MT3gS is no longer available... but we will send you a MyTouch 4g Slide...... The phone i was going to try to buy in the next few months. was going to have to work around and eat roman to buy the thing. so this is my good buy. i have learned alot for alot of people on this forum, i was even going to donate my old phone to someone when i got my new one, but since i will have to return this one to get it, i will not be able to do that.
be cool,
kat bastard
Sounds like it's gonna be an awesome upgrade for you man, good for you.
Out of curiousity is it from t-mobile or asurion? How much are you paying out of pocket?
katbastard said:
So i called t-mobile today for a warranty return on my phone, been meaning to for a while the slide out part was a little loose. the guy on the phone said i am sorry sir, but the MT3gS is no longer available... but we will send you a MyTouch 4g Slide...... The phone i was going to try to buy in the next few months. was going to have to work around and eat roman to buy the thing. so this is my good buy. i have learned alot for alot of people on this forum, i was even going to donate my old phone to someone when i got my new one, but since i will have to return this one to get it, i will not be able to do that.
be cool,
kat bastard
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Click to collapse
Best of luck to you with your 4g Slide! I've been thinking about doing the same thing. my power button is getting recessed and making my nervous for future problems. Same question as the above post. Is T-Mobile replacing it or is it through asurion? Are they charging you anything (Shipping?)? Also; I've never had to warranty a phone before. Do they require you send it back prior to getting your new phone sent?
myTouch 4g Slide is the best!
its t-mobile, the upgrade is 100% free due to the warranty replacement. don't have to pay for shipping or anything. man replace your phone while you can! if you do it now you might get the same deal i did.
Hey man, thanks a lot! Called them and got the free upgrade replacement to a mt4gs since mine was under warranty
Thanks for the heads up!
So my phone randomly turns off, would I call technical support from tmo and ask for a replacement and I should be able to get the mt4gs?
Raiden8816 said:
So my phone randomly turns off, would I call technical support from tmo and ask for a replacement and I should be able to get the mt4gs?
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Click to collapse
Do you pay the ~$5 for premium handset protection or whatever?
If so, then yes.. call and tell them it locks up and reboots constantly. They will run you through their script (have you done a factory reset, let's try it for a day without the sd card, are there apps that you downloaded that make it happen, etc). Don't lie, but I imagine you've already done these things while trying to get the random reboots to stop. Once you get them to qualify you for a replacement, they will give you a MT4GS as they are out of the MT3GS at the moment or something.
NOTE: There is no need to extend your contract to get the new phone.
They sent me what appeared to be a brand new MT4GS, but I am sending it back due to the "K" button on the keyboard not working.. Hoping the replacement is fixed all-around.
Good luck!
I just called them for my issue. I have light coming out from the sides of the screen in addition to the power button... they wanted me to pay $5 for processing and told me they would replace with a 3G slide... I wonder if the store will be able to warranty it. I'm going to try that tomorrow. Will post back how that goes.
called the store this morning and they can't do a swap. must be done through customer service... tried them again to get someone else... It seems they have more 3g slides. anyone have any hints?