Database Users

ActiveSync has stopped detecting device

(Apologies to those who've read this elsewhere)
After shifting the location of my PC and plugging everything back in ActiveSync has stopped detecting my i-mate.
Things I have tried so far:
a) been through the steps of the troubleshooter
b) removed ActiveSync 3.7 and installed 3.7.1
c) did virgin install of AS 3.7.1 on different PC
All with no luck. AS resolutely refuses to detect my device. What can have gone wrong? Heeeeelp!

Do a soft reset in the device and reboot the pc, then try the hot synch again. It should work.
Should it not, here is the place to find out other options:
http://www.cewindows.net/faqs/t-shootactivesync.htm

Thanks, but tried all to no avail - getting quite depressed now! I had a quick look at your link but no immediate solution seemingly.
Happy New Year!

Well, I've just tried installing ActiveSync 3.7.1 on a third PC - still no luck. I'm thinking that maybe the problem lies with the device? Maybe I've killed a registry entry whilst being over zealous with something. Does anyone know what the registry entries are in case one has gone walkabout.
Otherwise looking at hard reset and if that doesn't cure problem I've got a very expensive phone!
Thanks

i've had several times that the xda was charching in the craddle,
& i got a removable usb disc in windows, that activesync didn't connect. What worked for me was play a little with the usb-connector in the PC or change it from usbport, so in my case it was some kind of bad contact,

You've probably checked this but I'm only trying to help:
From activesync go to tools/options/options and under 'When cradled' check USB is selected for sync connection.

Sync Problems
I had the same problems with ROM 1.03. I backed up, did a COLD BOOT then tried activesync, it worked. Then I did a restore and it still worked. I did notice one thing, I was playing with the notifications. I deleted some that I thought were redundant. Things wern't running well after I did that including the sync. After I restored, I didn't mess with the notifications except with the tool from ScaryBear.
Hope this helps,
Brandon

Brandon: Maybe you've given me the answer, thanks. It is entirely possible that I got overzealous with an excellent little program called Remover. I, too, have the ScaryBear notifications program but it seemed to leave a lot of notifications behind, so........
I'm just girding myself for a hard reset and then I will, as you say, leave the queue alone.
Plum: Thanks but yes, I had tried that. Also, selecting a baud rate and then selecting USB again to 'refresh' it.

Phone Freezes, how do I debug?

2-3 times a day I have to take out the battery because the phone will not respond. How can I find what is causing this? Is there any event viewer / error log or any way of debugging this?

I've also had this problem when powering up the device from being completely turned off. I have to reset and remove the battery a couple of times before it works properly again. Usually I get stuck on the mindows mobile startup screen (after the xperia one), or on the today page before it loads my plugins. The shell is unresponsive but I can use other panels okay.
It seems to corellate with powering off/on the device while it has a USB connection to either the computer or mains.
(I've got a black X1i on Voda UK, latest ROM available afaik)

I too am having this problem. I am now on my second handset in 2 weeks because of this. My replacement handset is doing the same. I am seriously considering changing to a different phone.

my X1 only started locking up itself without apparent reason when I installed TouchFLO3D.
Upon removal, everything normal.
check your software, also check if it hangs without having things installed appart from stock softwar.e

i had SPB shell installed. I have now uninstalled it so see how it goes

xhaz said:
I've also had this problem when powering up the device from being completely turned off. I have to reset and remove the battery a couple of times before it works properly again. Usually I get stuck on the mindows mobile startup screen (after the xperia one), or on the today page before it loads my plugins. The shell is unresponsive but I can use other panels okay.
It seems to corellate with powering off/on the device while it has a USB connection to either the computer or mains.
(I've got a black X1i on Voda UK, latest ROM available afaik)
Click to expand...
Click to collapse
This seems to be the same problem I have with my Voda UK Xperia. Only problem is, 1) It happens without a USB connection and 2) I have flashed to the generic ROM and I still have the same problems. So I guess it's not Voda related.

Possibly. I only got mine on Thursday, it first happened on Friday...only seems to occur with the USB connection for me.
I've not installed much or fiddled with the firmware. Just realised that it seems to have happened after I installed Xperia Tweak - might be that I've got the wrong version. I will uninstall and let you know whether it sorts it.
Either way, I can definitely invoke it by powering it off with an active USB connection.

I had also the same problems, after updating to an R2 ROM the problem was solved!!!

Same issue here. I've used custom ROMs from ITJE, Jack and Timur. No difference, still freezes and I have to soft-reset or do a battery pull. Anyone else having this issue? Thx.

since iv had the phone is freeze is little more than sometimes. i'v had it stock all the way with no tf3d or anything and still does it. it happens no matter what. sometimes the phone just shuts off w/o me noticing and i have to take the battery out. but what gets me is not all the freezing believe it or not what gets me is im gonna break my phone by just taking out the battery cover. i mean what the hell is wrong with that design. i feel like sooner or later im gonna break something eventually or put a crack in the plastic part of the phone.

my phone started to hang when I switch panels more than once per boot. It has to be connected to some software installed lately, because it did+g occur before.

OK, problem appears to be solved: my Xperia hasn't freezed in 36 hours, since I installed custom ROM "Touch-IT v7" by ITJE. Will report back after a few days just to be sure. Cheers.

Still no freezes.

Activesync not syncing any more

I have just got a HD2, and used activesync successfully for the last 2 days to sync contacts and load the HTC hotfixes from their web site. Today however, it has just stopped working. The phone connects (but takes a very long time) and starts the sync process, but then the progress bar doesn't move at all for ages or sometimes moves to about half way in 10 minutes but won't get any further.
Before the status bar starts moving and randomly during the sync process I get the message "A problem has occured with services.exe Please tell microsoft about this problem...." The status bar usually starts moving a little after sending this error report. I also get the message "A problem has occured with connmgr.exe...."
Trying to stop activesync freezes the device completely for several minutes but it usually frees eventually although I have had pull the battery a couple of times.
Occasionally when it does start I get the warning message "There has been a change made on your server that requires you to re-synchronize all items on your device. All changes made since your last successful sync will be lost. Do you wish to continue?" although I have made no changes whatsoever on the PC. I've never come across a message like this from activesync before on any other device.
Has anyone had these problems or have any idea how I can fix them?
Cheers

Do you have sync problems with 3G or with USB? It usually happens to me with USB.
Try this. At Settings|Wireless, turn off Direct Push. Turn off Data connection. Go to mail. Do a Menu|SendReceive. If it works, then go back to enable those two options. I have no idea why but this often works.
Unpluging the USB often makes it better.

delete profiles in actvie
sync tools->active sync
soft reset
sync again
Be happy

Sfr0g, how do I delete the profile? I can't find that option.
Cheers

Bluetooth Problem

when ı try to turn on my bluetooth, hd2 cant turn it on, it stays off. what is the problem i cant understand?
my radio is 2.05.51.05-2
G 15.28.50.07U
D 1.48.71294
I am waiting for help...

Mine does that, if i reboot the phone its enabled. It drives me mad!
Occasionally, and I mean occasionally it will work first time! But that's only happened about twice since I owned the phone! Normally it just spins the windows task thingy round for ages and nothing happens, then i reboot and the bluetooth icon is in the top! Very frustrating!!!

look @ sms stuck problem thread. its the same issue. ... hope htc fix this soon...

is it a solution if i flash a new radio version?

maybe u can make you bluetooth to original satus .because ihad made my bt connected tomy hd2,but ,when i flash my hd2 or hard start,the bt cannt connect to the phone.and the phone cannt find the bt.

Hard reset fixed it
I had the same problem, when going to the bt settings, it said it couldn't start de bt stack, using an other way to start bt it just doesn't start.
Performed a full backup (with SPB back-up) then hard reset. After that the bt worked again. After I restored the back-up the problem returned. Probably messed it up when tweaking or something...
So I'm rebuilding my setup now. If the problem returns I'll let you know what caused it.

stratplayer said:
Mine does that, if i reboot the phone its enabled. It drives me mad!
Occasionally, and I mean occasionally it will work first time! But that's only happened about twice since I owned the phone! Normally it just spins the windows task thingy round for ages and nothing happens, then i reboot and the bluetooth icon is in the top! Very frustrating!!!
Click to expand...
Click to collapse
Exactly the same with mine! Anybody got a solutiuon yet?

phone suddenly restart and turn on freez and restart !! and keeps on repeating that

so, guys, this is the second time this happens to me !!
suddenly my phone turns off and then restarts and after it finishes the restart and I enter the passwords and lock the device the device acts normal for seconds and then gets frozen then the notification light turns blue then green then the phone boots again !! and on and on !! I tried the following:
the safe mood !!
switching it to airplane mod !!
taking the SD card off also the sim card off!!
connecting it to the charger!
connecting it to the PC!
turning it off and wait a while then turning it on again!
nothing helped I was able to fix it through the PC companion but I lost everything apps, images, videos WhatsApp data etc
anyone has any idea what happened?
I'm running stock Android 8, up to date with the security patches, also those 2 events happened after the last update! I'm thinking that it may be related to them but I'm not sure!
any words of wisdom?

Hi - I had the exact same problem last week and had to fix (re-install) via PC companion. I was thinking it was due to something I did, but with couple of others reporting maybe it was due to the Feb update
Zewarxx said:
so, guys, this is the second time this happens to me !!
suddenly my phone turns off and then restarts and after it finishes the restart and I enter the passwords and lock the device the device acts normal for seconds and then gets frozen then the notification light turns blue then green then the phone boots again !! and on and on !! I tried the following:
the safe mood !!
switching it to airplane mod !!
taking the SD card off also the sim card off!!
connecting it to the charger!
connecting it to the PC!
turning it off and wait a while then turning it on again!
nothing helped I was able to fix it through the PC companion but I lost everything apps, images, videos WhatsApp data etc
anyone has any idea what happened?
I'm running stock Android 8, up to date with the security patches, also those 2 events happened after the last update! I'm thinking that it may be related to them but I'm not sure!
any words of wisdom?
Click to expand...
Click to collapse

I had that problem before with no help also i post it on sony support
https://forum.xda-developers.com/xz-premium/help/help-phone-restarting-t3754120
https://talk.sonymobile.com/t5/Xperia-XZ-Premium/Help-Phone-Keep-Restarting/td-p/1303354/page/3

Hi,
I was going through it and found this link https://www.technipages.com/why-does-android-randomly-restart
Mine happened when I tried to install a tempered glass protector using LOCA. The LOCA install didn't go well and that's when it started restarting randomly. I am not sure if the LOCA jammed the power button or water/ alcohol got inside. In fact I had a tough time trying to do a PC companion since the USB port was also messed up. After several tries - the USB opened up was recognized.