Related
First off let me say I had been a loyal SE fan for years since I bought my first t68. I have owned dozens of phones since then over the years and have purchased every p series phone (except the p1) as my needs increased. I still own many of these phones.
I bought an X1 and I got one of those infamous week 44 X1 models. I use it to keep on top of my emails and keeping in touch with clients, GPS etc. as I am not always near a computer. I was very happy with it and even convinced several of my colleagues to get an X1, half of whom have started having issues with their phones (that's another story).
My case finally cracked after 8 months despite me taking extra care of it. So I contacted X1 dedicated service. They told me to contact my point of sale first (defeats the purpose of being dedicated service). So I did that, got a service order number and sent my phone in by post to the service repair place and got it back in around 10 days. Now this was just before I went to London for a business trip and I should have taken a closer look at the phone. When I arrived in London, I noticed that there was a chunk missing from chrome part of the chassis itself. This was where someone would insert a tool to open the case or something. I was pissed! How can you send a phone back damaged to a customer? To add insult to injury the GPS refused to connect to a satellite!!! I resorted to using paper maps, something I wanted to avoid, oh well...
After getting back from London, I contact X1 dedicated service again, this time no reply from them. So I write to the general SE supports describing the events. After a good part of a week, I get a reply telling me to contact the point of sale again. So after a week as I was too busy I again contact my point of sale, get a repair order and send it in to the service depot. The very next day somebody from SE calls me (he wont give me a direct number or email to reply btw) and says, send it to us and we we will ship you a new phone. I told him the service depot has it and to contact them. The service depot contacts me saying they have fixed my phone and are going to send it back. Next day same dude from SE says they told the service depot to send it back to them so they can send me a new phone.
So finally at the end of the week same guy from SE calls and says he has shipping confirmation from DHL and I will have my phone on Monday. So, seeing as I deal with DHL a lot, they always show up first thing in the morning. So I stayed home and waited on Monday morning and thought to myself I can do my stuff in the afternoon, after lunch still no DHL! I have to write to the general SE email as that guy refused to give his email or number, and have to wait again! After 4pm, he says by email "sorry for the confusion but it was sent by regular post" and then gives me a tracking number. The parcel was scanned in 2 hours before he emailed me, it was never sent on Friday. How could he even say that he has shipment confirmation when he it has clearly not even been sent out on Friday??? Thanks for wasting my entire day, I waited for DHL getting pissed at DHL when it wasn't even sent via DHL! Does it stop here? Nope!
I tracked the package and went personally to the post office depot the next day and picked it up myself as I did not want to wait yet another day for it to arrive. So what did I get in the mail? An X1 alright... a WEEK 40 model and it had greasy finger prints on it, it had dust and fuzz in every crevice and even in the headphone jack which also had scratches in and around it! Further more I checked the service info and it has several hours of incoming and outgoing calls shown. New phone my ass! This phone is refurbished! Lie after lie in this situation!
DEDICATED SERVICE? To what, dedicate yourselves to screwing people over? The X1 is supposed to be a flagship model and it carries the price tag with it, I deserved better than this! I scoured the net and I am not the only one who got a refurb despite being "promised" a new phone after similar issues.
Shame on you Sony Ericsson! You have lost a loyal fan and I will tell everyone who asks me if they should get the X2 to steer clear of SE and share my experiences with them.
UPDATE: Post 20
wall of text...damage +999999999999
sad story..................
I feel your pain brother! http://forum.xda-developers.com/showthread.php?t=522017&highlight=mein
Can you recommend a new phone for me or something then? is the Touch Pro 2 good?
because i mean the X2 has exclusitivity with vodafone... and i have just had endless problems with both.
But i can honestly say the x2 does look like a very good device, they've clearly changed a lot over the x1 and i am actually considering getting it :S
But its just their lack of support that deters me...
and after reading your story, i mean, they literally lied to you and thats just not on.
hinata76 said:
wall of text...damage +999999999999
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Silence noob! If you don't have anything constructive to say, sod off!
comeradealexi said:
I feel your pain brother! http://forum.xda-developers.com/showthread.php?t=522017&highlight=mein
Can you recommend a new phone for me or something then? is the Touch Pro 2 good?
because i mean the X2 has exclusitivity with vodafone... and i have just had endless problems with both.
But i can honestly say the x2 does look like a very good device, they've clearly changed a lot over the x1 and i am actually considering getting it :S
But its just their lack of support that deters me...
and after reading your story, i mean, they literally lied to you and thats just not on.
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Click to collapse
I see they lied to you as well, must be standard protocol or something... shame shame SE (although in your case it was Voda?).
I am looking at HTC right now, but seeing as the X1 was built by them I am wondering about that as well... LOL! Not sure what to pick. I will take my time and just wait to see what hits the market. The X10 will surely prompt the other guys to make one with a faster processor as well. We will have to see...
mtechfan said:
Silence noob! If you don't have anything constructive to say, sod off!
I see they lied to you as well, must be standard protocol or something... shame shame SE.
I am looking at HTC right now, but seeing as the X1 was built by them I am wondering about that as well... LOL! Not sure what to pick. I will take my time and just wait to see what hits the market. The X10 will surely prompt the other guys to make one with a faster processor as well. We will have to see...
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Click to collapse
Yea - i hate to say it though but the X2 looks like one of the best 6.5 devices out there :S
comeradealexi said:
Yea - i hate to say it though but the X2 looks like one of the best 6.5 devices out there :S
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Click to collapse
True, but that could be because they are competing in a smaller market now. All the other players are going over to Android. Which again SE will join late in the game.
Didn't read the whole text but, there are two main reasons for me:
1. Same hardware/specs as X1.
2. No XDA support, therefore no custom ROMs from here.
It's like having an X1 with no XDA community behind it.
why don't you take some photos of the "new" phone they sent you and post them here then email SE with the link to this thread?
i'm not getting an X2 also as i lost faith in SE "i need a flexcable for my X1 and it was out of stock in the entire country and could be found only in one place which is so expensive!", plus no XDA-Developers Support.
Meh not to mention SE's super slow due on new phones... the X1 took one whole year that's one screw up management... By the time X2 and X10 out everyone else beat it by miles, at that time only sore pitty SE fan like me will still go after them for double the price of other competitor models which already considerbly 'old' at that time... SE lost money for a reason not mainly because of the global economic downturn...
anaadoul said:
why don't you take some photos of the "new" phone they sent you and post them here then email SE with the link to this thread?
i'm not getting an X2 also as i lost faith in SE "i need a flexcable for my X1 and it was out of stock in the entire country and could be found only in one place which is so expensive!", plus no XDA-Developers Support.
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I could take pictures, but it was a dirty older phone. As it sits it just looks like another used X1. However...
Here is a picture of the damage when it was returned (after being repaired) the first time.
SE has a copy of this picture, I sent to them when I made the first complaint-
i bet many of us on xda have at somepoint had each others phones since SE seems to be sending out damaged ones that got sent back
comeradealexi said:
i bet many of us on xda have at somepoint had each others phones since SE seems to be sending out damaged ones that got sent back
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Click to collapse
LOL! You know... that is a very strong possibility...
Heres my story,
I had my x1 for 7 months (and I never dropped it), in this time the surface of the D-Pad came off in some places even though i havent used it to often. well... than came the basic crack in the case and I brought it to my phone provider, they said they will send it to SE and SE will fix it. they gave me an white W200i as replacement -.-. x1 came back 2 weeks later with a new case but D-Pad and batterycover not replaced. i told the guys to replace it but they just didn't do it.
But somehow i can't be mad @ SE and if i had the money i would buy the x2 right when it comes out.
austrianX1user said:
Heres my story,
I had my x1 for 7 months (and I never dropped it), in this time the surface of the D-Pad came off in some places even though i havent used it to often. well... than came the basic crack in the case and I brought it to my phone provider, they said they will send it to SE and SE will fix it. they gave me an white W200i as replacement -.-. x1 came back 2 weeks later with a new case but D-Pad and batterycover not replaced. i told the guys to replace it but they just didn't do it.
But somehow i can't be mad @ SE and if i had the money i would buy the x2 right when it comes out.
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Click to collapse
Yeah, the dpad area of mine was chipped away as well.
If you cant be mad at someone for not doing something you asked them to do, you must be very forgiving.
Hi
Even though, I haven't had a single crack so far, I have several scratches on the battery cover. I'm confident that one day I will have to send my phone for replacement (or just buy a new cover) because of breakage in the housing. This very day I will order another Sony Ericsson phone - either X2 or X10 or XXX (no pun ). Although I'm disappointed of the support @ SE, I really like their phones - Xperia is the first phone I could have complaints for. To be honest - I can't blame SE for a single failure till now - therefore I still believe in them and I'd buy their phones in future. Of course, my patience is not endless, but for now they still have a true fan.
Cheers
X1 built by HTC, what about X2?
Hi guys,
As far as I know the X1 was built by HTC (hence being here at XDA), with SE only doing the software touches.
I've had SE phones for years (P-series, and also the K-series ones for camera.) I went for the X1 because I wanted to use my phone more for web, email, etc. and because of my experience with SE.
To date I've been lucky. The only problem I've had with the phone is a crack on the chrome plastic from where I dropped it but I'd be concerned about going for the X2 given the X1 build quality issues.
Do we know if SE or HTC are building the X2? If its SE then it might have better build quality, if its HTC then it could be the X1 all over again! HTC have a history of producing excellent phone functionality but questionable build quality and I do wonder if the X1 has just fallen foul of that... if X2 is made by SE then it could be a good, reliable and well built piece of kit!
emuX said:
Hi guys,
As far as I know the X1 was built by HTC (hence being here at XDA), with SE only doing the software touches.
I've had SE phones for years (P-series, and also the K-series ones for camera.) I went for the X1 because I wanted to use my phone more for web, email, etc. and because of my experience with SE.
To date I've been lucky. The only problem I've had with the phone is a crack on the chrome plastic from where I dropped it but I'd be concerned about going for the X2 given the X1 build quality issues.
Do we know if SE or HTC are building the X2? If its SE then it might have better build quality, if its HTC then it could be the X1 all over again! HTC have a history of producing excellent phone functionality but questionable build quality and I do wonder if the X1 has just fallen foul of that... if X2 is made by SE then it could be a good, reliable and well built piece of kit!
Click to expand...
Click to collapse
built by a side company of foxconn. so build quality should be very good.
put foxconn on wikipedia and u will see they make a lot of famous top end products,
Even i had(still having) a similar problem. My phone's screen stopped working. First i sent an e-mail to X1 support about this, no one replied (it has been 3 weeks now and still no reply), after that i tried calling on the X1 support no an no one picks it up. Then i searched for a service center near my place(the service center which i knew is now closed). I gave it to them, its been more than a week now and the phone is till with them and they say it will take 10 more days for the parts to arrive.
UPDATE:
I got a response my phone and email from the Customer Service Manager for this region.
On behalf of Sony Ericsson he apologized for the way that my case was handled and said that they take these kinds of issues very seriously etc.
As the replacement phone is working, they are not going to send me a new one. If this one fails we can address it then.
(I knew that was coming)
Will I buy another SE product again? We will see...
Hi Guys,
This is all getting very interesting. Firstly let me state that i have an HD2 so this isnt one of those threads complaining about not getting one etc etc...
Mine has no issues whatsoever. The only problem i had was with the camera and this has been fixed completely by todays release of a camera update.
So... i have just read on the Vodafone forums that Vodafone will no longer be stocking the HD2!!!! This little snippet of info was posted by an official Vodafone rep.
I am now hearing similar stories from T-Mobile.
Is anyone here in know about whats going on? loads of rumours flying around at the moment....
http://forum.vodafone.co.uk/index.php?showtopic=44113
MasterTP said:
http://forum.vodafone.co.uk/index.php?showtopic=44113
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nice one mate.... thats cleared that up!
shame though... i was up for a bit of drama!!
oh dear... seems its not over... the post above was written yesterday whereas the following was posted TODAY by vodafone:
Hi guys,
Just to clarify, Vodafone stores are no longer stocking the HD2.
There is limited stock online, however once this has gone, there won’t be any further coming into stock.
All the best,
Jenny
eForum Team
check this thread: http://forum.vodafone.co.uk/index.php?showtopic=44210
lol this happens every time a new handset comes out.
Operator A says 'we don't have any as it's been recalled/firmware update/whatever' so you don't go running off to operator B.
I'd be amazed if this is being withdrawn from any supplier.
I'll believe what HTC (and common sense) is saying though..
im on the edge of my seat waiting to see what happens next tbh...
We should see an update from Vodafone posted soon in the thread i linked above.
Ok... its official... they've pulled it!!!!!
Hello everyone,
As promised, here's our update:
We won't be re-stocking the HTC HD2 for general consumer sales once our current devices sell out. There's been a great deal of interest since we made the HTC HD2 available to buy in November and our initial supply quickly sold out. With subsequent deliveries of stock we've prioritised the fulfilment of back orders for the device.[/size] Given the wide and expanding range of smartphones available to Vodafone customers, including the iPhone in early 2010, we're confident that we continue to offer the broadest range of devices to our customers, more details of which can be found at http://shop.vodafone.co.uk/shop/mobile-phones/all-phones
Kind regards,
Tom
eForum Team
Official Vodafone thread with this announcement here:
http://forum.vodafone.co.uk/index.php?showtopic=43677
Praise the lord for o2
seems a very stupid decision on vodafone's part, especially as the official comment they seem to be giving to press is that there is no room for the HD2 amongst their current and future smartphone lineup. Surely they would have known what handsets they have and will be getting soon, they should never have sold the HD2 if they were going to stop selling it after a few weeks.
Glad I got mine when I did. But this is a terrible move by Vodafone. Why stop selling one of the best current smartphones on the market less than a month after you introduce it!
madindehead said:
Glad I got mine when I did. But this is a terrible move by Vodafone. Why stop selling one of the best current smartphones on the market less than a month after you introduce it!
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Click to collapse
...because it's pretty much a crock for the average user? Can't send SMS without problems, quality of calls audio chronically bad, almost impossible to type on due to the crappy keyboard and Win Mob is generally a nightmare for all but the most techy of people??
sunking101 said:
...because it's pretty much a crock for the average user? Can't send SMS without problems, quality of calls audio chronically bad, almost impossible to type on due to the crappy keyboard and Win Mob is generally a nightmare for all but the most techy of people??
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Click to collapse
Just spoken to a guy at Vodafone over the phone about this. He said this was the first he had heard about it. He also told me, that compared to all other phones, the people who phoned about problems on HTC phones was a LOT smaller than the list of people who phoned with problems on other ones.
And sorry sunking101, but have you used the HD2 for a prolonged period of time. The keyboard only takes some getting used to, because of the capacitive screen. Windows Mobile is NOT a nightmare to use. This is just a lot of crap spouted by review sites, tech blogs and Android and iPhone OS users.
Sure, it has some flaws. But most of these can be fixed. And Windows Mobile gives a LOT more functionality, which I think is worth a bit of getting used to.
mndl632 said:
seems a very stupid decision on vodafone's part, especially as the official comment they seem to be giving to press is that there is no room for the HD2 amongst their current and future smartphone lineup. Surely they would have known what handsets they have and will be getting soon, they should never have sold the HD2 if they were going to stop selling it after a few weeks.
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Click to collapse
That's probably down to poor market research lol - they've obviously planned on the iphone selling like hot cakes when they get them and have totally overlooked the possibility of the HD2 flying off the shelves... my guess is that they have pre-ordered absolute tons of iphones that they'll have no chance of flogging if many of their customers get an HD2.
I have to say that I got one from them and that apart from the camera issue (obviously now fixed) I have none of the other major problems (touch wood it stays that way! ) - sms are fine, call quality is fine, keyboard is fine.
madindehead said:
Just spoken to a guy at Vodafone over the phone about this. He said this was the first he had heard about it. He also told me, that compared to all other phones, the people who phoned about problems on HTC phones was a LOT smaller than the list of people who phoned with problems on other ones.
And sorry sunking101, but have you used the HD2 for a prolonged period of time. The keyboard only takes some getting used to, because of the capacitive screen. Windows Mobile is NOT a nightmare to use. This is just a lot of crap spouted by review sites, tech blogs and Android and iPhone OS users.
Sure, it has some flaws. But most of these can be fixed. And Windows Mobile gives a LOT more functionality, which I think is worth a bit of getting used to.
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Click to collapse
I've used it for around 2 weeks now and the keyboard is horrendous. There are certain features that I absolutely love - the screen for one, internet browsing, the decent You Tube app and internet sharing but the basic features of a mobile phone seem to have been forgotten by HTC. This phone is awful for calls (terribly loud even on the lowest volume setting and distorted, crackly audio), awful for texting (nasty keyboard, delays with SMS sending and receiving, plus occasionally texts going to the wrong person!!!) and the calendar is poor. The camera is ok in my book, as is the size of the device. It's just the basics it gets wrong and ultimately they're the most important for most users.
Fair enough mate. I personally, have had zero issues with call quality or texting. Sometimes a hard reset can fix those issues =p
The keyboard simply need getting used to.
To be honest I smell a rat here, I have had an HD2 now for about 4 week and it has been fine in fact it’s the best phone I have ever used. No problems at all.
I followed the HD2 for months on loads of forums and there seems to be a small but very vocal number of people going on about how god awful the phone is, how is has major problems and is a waste of time and money. Most of these posters are new to the forums that they post in and almost seem to have joined to have a go at the HD2. (sunking101 Join Date: Nov 2009)
http://forum.xda-developers.com/showthread.php?t=583618
Now I know it’s not perfect and will have faults but to be honest I have seem this so often that I am starting to think it’s a campaign to put people off the HD2. This story seem to me to be more of the same, I find it hard to believe that Vodafone would go the trouble to test and clear the phone for it network only to stock it for what two weeks?
sunking101 said:
I've used it for around 2 weeks now and the keyboard is horrendous. There are certain features that I absolutely love - the screen for one, internet browsing, the decent You Tube app and internet sharing but the basic features of a mobile phone seem to have been forgotten by HTC. This phone is awful for calls (terribly loud even on the lowest volume setting and distorted, crackly audio), awful for texting (nasty keyboard, delays with SMS sending and receiving, plus occasionally texts going to the wrong person!!!) and the calendar is poor. The camera is ok in my book, as is the size of the device. It's just the basics it gets wrong and ultimately they're the most important for most users.
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Click to collapse
Two weeks and we've all had to put up with your trolling every step of the way. Given that nobody else seems to be suffering from all the problems that you are it's pretty safe to assume that you are the problem, not the phone. I'd recommend that you replace your HD2 with something simple like a Motorola RAZR that you won't find too confusing.
Audio Oblivion said:
Ok... its official... they've pulled it!!!!!
Hello everyone,
As promised, here's our update:
We won't be re-stocking the HTC HD2 for general consumer sales once our current devices sell out. There's been a great deal of interest since we made the HTC HD2 available to buy in November and our initial supply quickly sold out. With subsequent deliveries of stock we've prioritised the fulfilment of back orders for the device.[/size] Given the wide and expanding range of smartphones available to Vodafone customers, including the iPhone in early 2010, we're confident that we continue to offer the broadest range of devices to our customers, more details of which can be found at http://shop.vodafone.co.uk/shop/mobile-phones/all-phones
Kind regards,
Tom
eForum Team
Official Vodafone thread with this announcement here:
http://forum.vodafone.co.uk/index.php?showtopic=43677
Click to expand...
Click to collapse
Hmmm actually just noticed the bit that says "general consumer sales" so it could be that it's going to be for business sales only?
Isadora said:
That's probably down to poor market research lol - they've obviously planned on the iphone selling like hot cakes when they get them and have totally overlooked the possibility of the HD2 flying off the shelves... my guess is that they have pre-ordered absolute tons of iphones that they'll have no chance of flogging if many of their customers get an HD2.
I have to say that I got one from them and that apart from the camera issue (obviously now fixed) I have none of the other major problems (touch wood it stays that way! ) - sms are fine, call quality is fine, keyboard is fine.
Click to expand...
Click to collapse
No doubt the iphone will sell quite well when it does come out on vodafone but in the store i work at for o2 we've had more people over the last couple of weeks ask about the hd2 then any other phone, so vodafone could lose quite a few customers who wanted the hd2 over an iphone as a result of this decision
Having contacted SE about poor battery life, abysmal in call volume and the persistent screen lock after call ending, they have suggested that I should return my handset for remedial action - however, should no fault be found I shall have to stand the costs.
As a significant number of x10 owners have experienced the same or similar, symptoms as myself I do not agree that the handset is faulty and have suggested to SE that they monitor the various forums dedicated to their handset (which, I have pointed out, should be a world beater)
OR we could all send our handests into SE for service?
Think we should find the email adresses of the main SE men and deluge them with messages.......................................
Yeah, the mature way to deal with a problem. Moan and moan.
The problems will be fixed with the updates to the best of their ability.
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yetep said:
Yeah, the mature way to deal with a problem. Moan and moan.
The problems will be fixed with the updates to the best of their ability.
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That's fine. They still advertised a completely unrealistic battery life. I know all mobile companies do this, but usually not to such a ridiculous degree. Come on. They deserve some scorn for that.
You can say that they ran into some unforeseen problems. I'll even buy that excuse, no questions asked. That still doesn't explain their initial claims about battery life. It's a valid complaint that doesn't deserve to be brushed off as mere whining.
But even so does it merit every single one of us calling/emailing one number / email address?
This is similar to the other thread about 2.2/2.3 instead of 2.1... as the saying goes.. "I want" gets people nowhere.
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yetep said:
But even so does it merit every single one of us calling/emailing one number / email address?
This is similar to the other thread about 2.2/2.3 instead of 2.1... as the saying goes.. "I want" gets people nowhere.
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Perhaps not, but Sony should be made aware of this issue. I'm sure they are already, but they seem to be taking their time doing something about it.
This is less of an "I want" issue and more of an "I bought" issue. I bought a phone with the advertised battery life. I didn't get it. I'd say the people in that boat have reason to complain.
The 2.2 stuff I don't really care about. I'm still perfectly happy with 1.6.
The squeaky wheel gets the oil. Contact SE about the problems every one is experiencing may be the only way certain issues get addressed. You can not assume that SE has identified every issue.
A few phone calls each to SE customer support should make sure they don't take us for granted.
yetep said:
But even so does it merit every single one of us calling/emailing one number / email address?
This is similar to the other thread about 2.2/2.3 instead of 2.1... as the saying goes.. "I want" gets people nowhere.
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Do you have a better suggestion to ensure that our voices are heard and that SE focus their efforts on the developments that matter most to us, rather than leaving them to get on with it in the hope that they don't just develop what they think we might want?
fm1776 said:
The squeaky wheel gets the oil. Contact SE about the problems every one is experiencing may be the only way certain issues get addressed. You can not assume that SE has identified every issue.
A few phone calls each to SE customer support should make sure they don't take us for granted.
Click to expand...
Click to collapse
lol, if a few phonecalls worked, the G2 would have gotten 2.1 months ago .. phone calls dont mean anyhting .. especially since people like SE have released 3 patches already for there x10, and the carriers aren't releasing them, and the locked phones, wont accept "check for system upgrades" .. not only SE's fault, defn' carriers fault aswell .... either way ... lame they throw out 415 hours of standby using gps, wifi, all the others they threw in there, realisticallyit is getting more more than 20-25 hours with using the Rachael UI .. that is brutal.
The squeaky wheel gets the oil. Contact SE about the problems every one is experiencing may be the only way certain issues get addressed. You can not assume that SE has identified every issue.
A few phone calls each to SE customer support should make sure they don't take us for granted.
bulltronStudios said:
lol, if a few phonecalls worked, the G2 would have gotten 2.1 months ago .. phone calls dont mean anyhting .. especially since people like SE have released 3 patches already for there x10, and the carriers aren't releasing them, and the locked phones, wont accept "check for system upgrades" .. not only SE's fault, defn' carriers fault aswell .... either way ... lame they throw out 415 hours of standby using gps, wifi, all the others they threw in there, realisticallyit is getting more more than 20-25 hours with using the Rachael UI .. that is brutal.
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Click to collapse
Well, no is forcing anyone to call. Some will, like myself. And, others like yourself will not.
My original Motoral flip phone held a longer charge than this X10. SE should have waited a bit longer to release this thing. But, instead they rushed to market knowing many of the issues and had no problem accepting everyones money. Now they can accept some unpleasant complaints from the owners.
fm1776 said:
Well, no is forcing anyone to call. Some will, like myself. And, others like yourself will not.
My original Motoral flip phone held a longer charge than this X10. SE should have waited a bit longer to release this thing. But, instead they rushed to market knowing many of the issues and had no problem accepting everyones money. Now they can accept some unpleasant complaints from the owners.
Click to expand...
Click to collapse
I dont think calling, or not calling is the way, either way, its not gonna fix the issue, maybe it Q4 when 2.1 drops for x10... they will be fixed, and i agree whole heartedly that SE has absolutely no issue taking money while delivering a sub-par UI and drivers ... and making the customer wait out the fixes while tethered to their power sources
Well yeah... to quote the sale of goods act :
A product must be advertised accordingly with the actual product sold. It must not be shown of different specification without being included in the advertisement for that product.
So yeah I changed the words a bit to make them easier to understand for everyone, but a LEGAL route is going to be a better route rather than a complaint route.
Theyve had their time and I agree I'm fed up with it but effing and moaning is going to get us nowhere.
However, I know I personally don't have the cash to take them to court over something I find fairly feeble anyways. And the "*" next to battery life for example does refer the reader to a statement along the lines of "Subject to software configuration and data use." The battery life they claim will be running basic basic android, with all antenna off and phone on standby so that'll be the argument.
However, one word of advice for those that call is to use big, fancy words. The turkeys that answer their phones in the callcentre won't understand and therefore get scared at, things like "sale of goods act" and "quoted advertisement material".
Enjoy. Ill keep tabs on this post to see what happens from here. Never know, I might get involved.
-------------------------------------
..
Think about it this way.. the more people who phone, the more calls will be answered.. the more agents they need answering phones.. the more it costs them.
also.. the more MI they get from the calls that is reported back from the call centres to the management team who make the decisions..
It's true that there is no point moaning an whinging on here.. or to the SE call centres.. but if people phone and email and do it more and more, with a real request or a point to make, or a "fault" to report etc.. then the bigger impact it has on SE, both from a financial perspective, and also from a strategic decision making perspective..
The furore around the X10 is bigger and more veciferous than any other phone out there.. and that noise must be concerning for SE..
Maybe the best thing to do is sell this X10 and leave SE for another provider that takes after sales more serious.
What do you think about the HTC EVO 4G due out this month?
i'm so glad i checked here before i got rid of my hd2 for one of these sounds VERY familiar to the xperia x1 1st days until the software update (which took a age)
not very construtive i know but thx guys for making my mind up.
Mobbs said:
i'm so glad i checked here before i got rid of my hd2 for one of these sounds VERY familiar to the xperia x1 1st days until the software update (which took a age)
not very construtive i know but thx guys for making my mind up.
Click to expand...
Click to collapse
This is the kind of thing that is the most likely to make Sony get their act together. This is supposed to be their flagship phone. If they can't go to the effort of making this work as advertised out of the box then perhaps they should rethink their business model.
I personally like the phone and enjoy using it. I'd recommend it to people (in Canada) who are okay with its current limitations. That being said, if Sony can't fix their issues with their flagship mobile product I don't think I'll be returning as a customer when it's time for me to get a new phone.
Battery life issues seem to be sporadic...
Remember the golden rule of the internet people... *****ing always sounds louder than praise. There's a bunch of users here... maybe 100 or so, but that barely makes even a percentage point of the phone's owners....so things are obviously going to be exaggerated.
My Xperia, for example, can go two or three days without a charge, and that's with using it everyday and having email poll every 5 minutes, and Facebook every 30.
iead1 said:
My Xperia, for example, can go two or three days without a charge, and that's with using it everyday and having email poll every 5 minutes, and Facebook every 30.
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Click to collapse
I seriously doubt that...regardless what firmware are you running??
And if you're actually in Japan help the cause out man, Sony definitely cares more about their Japanese customer base than the Canadian one, ruffle some feathers over there for the greater good!
I also get 2-3 days out of one charge. Of course depending on usage.
I sometimes only get 1 day.. but then I have used it heavily (several hours.. both streaming music, GPS, wifi etc. )...
My normal pattern gets me 2 days straight without charging. I commute 2 hours each day listening to audiobooks and streaming music.
Firmware: R1FB001,
Baseband: 1.0.21
Helix launcher, no taskkillers, weather and calendar widgets, two mailaccounts gmail and one IMAP that polls every 30min.
If I do not use it much I get 3 days.
Regards // R
I sent SE an email, somebody answered and told me it was redirected to another department and i'll be contacted soon.
More than 3 weeks and nobody answered
This is real customer support this days
I sent the following today to the following email addresses:
To:
dan(at)sprint
sprintcares(at)sprint
Peter_Chou(at)htc
HT_Cho(at)htc
Fred_Liu(at)htc
Keith_Nowak(at)htc
John_Wang(at)htc
Cher_Wang(at)htc
Mark_Baker(at)htc
Hello,
I am a brand new customer that came over from AT&T to buy the HTC EVO 4G.
I have been mostly happy with the phone, but very unhappy about the 30 FPS cap on the graphics ... the Nexus One runs on the same hardware and is able to push 60FPS or more. To add insult to injury, my EVO's screen is starting to separate at the bottom of the device, which means I am going to have to either return it or exchange it for a new EVO prior to the 30 day limit. At first I was content to just exchange my EVO for a new one, but here are my concerns:
1. Are these problems going to be fixed? If I get a new EVO, will HTC/Sprint ever fix the graphics problem? Will I have another instance of hardware failure (screen separation)? Further reading on this topic here: (links removed due to XDA policy)
2. I bought and paid about $30 to have a ZAGG shield installed on the face of the EVO (lifetime warranty permanent screen protector) ... if I exchange my EVO, there is another $30 I am paying. What happens if I keep having hardware failures? Do I have to pay $30 each time to have my ZAGG shield replaced? Unacceptable!
3. Screen Responsiveness - The top part of my EVO is not very responsive, possibly due to a improperly grounded screen. Yet another reason I have to return it. Unfortunately, there are none in my area so I have to wait until they come in. Will the new one have the same problems?
4. WiFi strength on the EVO is lackluster at best. More reading here: (Link removed due to XDA policy)
5. Evo 4G is the first 4G phone - too bad you can hardly ever get 4G reception and when you do, the speed is not nearly what Sprint has advertised. This is not a dealbreaker because this phone has so many great qualities, but the speed tests that I and others have done show that the speed on the 4G is not that great, not even better than AT&T's iPhone 3GS speeds much of the time. Very sad.
I would like to say I am going to be a loyal Sprint and HTC customer for many years, but with all these issues I am seriously considering returning my phone and cancelling my service within the 30 day window.
Can you help me understand how these problems will be fixed? What is your time frame for fixing them? Are the Sprint and HTC teams even aware of these issues and are you looking into them? I have found I love Android phones now, but I can just as easily cancel my contract and move to T-Mobile who supports a wide variety of Android phones (Nexus One, anyone?). Please help me understand why it is best to stay with Sprint and HTC. I *want* to be a loyal customer, but I need to know that my concerns are being heard and addressed.
Thank you in advance for your time!
Sincerely,
Tim D.
Also - Mods - can I get verified? How do I make that happen? Thanks, Tim.
At least you didn't ***** about the 10 dollar Premium Data. That + former AT&T customer = nice letter
Thanks ... I tried to keep it as positive as I could. I have had pretty good luck getting things accomplished with EECB's that are positive. (I recently had my Dell XPS m1730 repaired out of warranty after I aired my concerns to Dell)
I hope we can find a resolution. The EVO is a GREAT phone plagued by a few problems that hopefully can be resolved one way or another.
Edit: Perhaps if some other forum members would like to write up their own letters and send them, maybe we can get some movement on this.
Pull your ZAGG screen off and then get a warranty replacement for $5 shipping. They replace it free if you replace your device.
Thank you for that tip about the ZAGG shield - I was not aware of that... I will have to wait until the last second though to make sure I actually get a new EVO from Radio Shack
Maybe if we all send nice letters, we could MAYBE at least get the source.
Bump!
Nobody else has sent an EECB? might be a good way to get some much needed attention for these problems...
I was planning to and then got side-tracked. I shall later tonight. Much thanks for bringing it to my attention again!
timkdodson said:
Bump!
Nobody else has sent an EECB? might be a good way to get some much needed attention for these problems...
Click to expand...
Click to collapse
My only complaint is the serious lack of WIFI, and even when i do have it the speeds are terrible. also 4g isn;t official in my area but i get it sometimes 1 or 2 bars max (only in 1 spot outside my house its kinda odd). The speeds are hitting close to 4mbps for me. I hope they finish installing 4g in the boston area.
So are those all the email addresses I need to email? Are they all .com?
Well, I just EECB'd them, putting a particular slant on the issue of releasing the source. I have a gut feeling that HTC is working to do this, but it would be really nice to get a straight answer out of them. (So, be nice to HTC.)
Hello, and to whom it may concern:
Like many other potential smartphone customers, I've been looking forward to the release of the HTC EVO 4G. I've been using prepaid phones for too long and had myself set on finally becoming a Sprint customer with an EVO.
As someone who was lucky enough to get an EVO from Google I/O this year, I've been using the phone for the past three weeks or so. While the phone has almost lived up to my expectations, there is one major flaw that I find unacceptable: the artificial graphics performance cap on the phone.
At Google I/O, Google and their partners showed off many different Android phones, both new and old. Most of the higher-end phones, including HTC's own Nexus One, have great performance. Games run speedily and smoothly and the interface positively flows. That, however, is not the case with the EVO. The EVO, even with its top of the line hardware, is artificially capped at rendering 30 frames per second. I find this very unfortunate, as a side by side comparison between the Nexus One, EVO, and iPhone will show that the Nexus and iPhone run their respective UIs and games much more smoothly than the EVO. I expected 3D performance to be a selling point with such a gorgeous phone—I guess not.
I, along with many others, have contacted HTC about this issue. HTC's official line is that the 30 FPS cap was intended to "improve battery life" and they have no plans to change this. While this is disappointing, it is HTC's right to build their firmware how they want. However, I ask HTC: please make this fact more public. This cap was a rude surprise to developers and has made many of them unhappy, even leading to some phone returns, as evidenced by the discussion on prominent phone dev boards: http://forum.xda-developers.com/forumdisplay.php?f=620. (I've come close to wanting a refund—but my phone was free, so I have no hard feelings.)
In addition, I'd like to ask HTC to expedite the release of your Android kernel source so that developers like me can remove this cap. I'm sure many others will do the same, even if it does void their warranty and is not officially supported. It would be nice to have a phone that actually works as advertised.
HTC makes good phones; there's no reason to artificially limit the EVO from becoming HTC's best.
Thank you for your time and for listening to my concerns.
[My Name]
Click to expand...
Click to collapse
redct said:
Well, I just EECB'd them, putting a particular slant on the issue of releasing the source. I have a gut feeling that HTC is working to do this, but it would be really nice to get a straight answer out of them. (So, be nice to HTC.)
Click to expand...
Click to collapse
nicely written
redct said:
Well, I just EECB'd them, putting a particular slant on the issue of releasing the source. I have a gut feeling that HTC is working to do this, but it would be really nice to get a straight answer out of them. (So, be nice to HTC.)
Click to expand...
Click to collapse
GREAT JOB. Very nicely written.
On another note, I have been reading about what may be Sprint's 2nd 4G phone, the Samsung Galaxy S Pro... I am thinking of returning my EVO and waiting for the Galaxy to drop... too many problems with the EVO. The sad thing is I have to do it within the 30 day money back timeframe, so I am quickly going to be coming up on a hard stop.... ARGH!
Instant response: f**k yeah!
EDIT: Got an reply from Dan Hesse's office saying that they'll reply w/more info within the next day or so.
Hello _______,
Thank you for providing us with the request for the sourc code for your EVO 4G, to which I understand you are entitled. I also understand that in the legal information of the phone it says to contact Customer Service with this request, although that is not entirely correct. From Technical Support, we can only pass along your request to the appropriate department, and as they do have your request it will be posted. This is not a gambit of any sort nor a desire to keep anything from our users; as to why it is not available yet, I do not know, nor do my supervisors. If we at Technical Support did have access to either send out the code or post it on the website, I would be more than happy to do so as I understand that you are anxious for it and I would love to be able to provide it.
I agree; the phone is great and I am fairly excited myself to see what you and the rest of the developers come up with.
The request has been made to the appropriate department, and when the code is posted it will be available at developer.htc.com. I apologize that it is not available at this very moment, and I thank you for your patience in this matter. If you have any other questions, feel free to contact us again. You can find additional support at support forums at community.htc.com. There is also a customer satisfaction survey for you to take if you are interested.
Philip
HTC Technical Support
www.htc.com www.twitter.com/htc
Click to expand...
Click to collapse
WAY TO GO! that is freaking awesome!!
Instant response: f**k yeah!
EDIT: Got an reply from Dan Hesse's office saying that they'll reply w/more info within the next day or so.
Hello _______,
Thank you for providing us with the request for the sourc code for your EVO 4G, to which I understand you are entitled. I also unders
Click to expand...
Click to collapse
Click to expand...
Click to collapse
-------------------------------------
Sent via the XDA Tapatalk App
redct said:
Instant response: f**k yeah!
EDIT: Got an reply from Dan Hesse's office saying that they'll reply w/more info within the next day or so.
Click to expand...
Click to collapse
I wouldn't be surprised if Phillip is a lurker or even a member on XDA
timkdodson said:
WAY TO GO! that is freaking awesome!!
-------------------------------------
Sent via the XDA Tapatalk App
Click to expand...
Click to collapse
That was from mid-tier customer support, so we'll also see if Sprint/HTC exec level people reply. Also, time to wait for the source code.
...looks like it's a waiting game now.
This is great news. Good job!!!
I registered just to say that this is great news. Hopefully it leads to a resolution.
As it has been months since VZ released this god awful bug filled release of 2.3.4 breaking Google Sync in the process, and after a couple months finally admitting there was an issue with it and no release. I say we bombard VZ with emails about a fix for this issue for our phone. I would very much like to use 2.3.4 but as I rely way too much for work emails to have to constantly hit refresh on my phone to see if I get an email..... thats stupid.. VZ just needs to get it done, fixed and update the dam* thing.
I would like to get support from as many R800x users who are just as unhappy about this situation with our 2.3.4 update by contacting the upper management at VZ at the following
212-395-1060 is the number for the CEO's office.
212-719-3349 is the fax number for the CEO's office.
212-321-8700 is Verizon Executive Customer Service.
[email protected] is the CEO's email address.
I would like to point out one very BS reply to a VZ customer on the VZ forums regarding this issue.
https://community.verizonwireless.com/message/850814#850814
From above link:
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Tommy_861 Jul 26, 2012 2:24 PM
Verizon? Its been months now. We have no word of when this issue will be fixed. We are all paying for a service and a phone that doesn't do what its supposed to, its doesn't sync with Google, Gtalk doesn't work, and Facebook barely works unless you're connected via WiFi.
You know about the issue Verizon and last we were told You and Google and Sony were working on a fix. Well its been months, where is the fix?
Please do not respond with make sure your phone is updated, it is.
-----------------------------------------------------------------------------
Verizon Wireless Customer Support Aug 7, 2012 2:53 PM (in response to Tommy_861)
Tommy_861, I can understand why it would be upsetting for features to stop working that previously did before. Per our product team, connectivity issues with Google Talk were found to be caused by changes to Google's encryption servers and this is no longer supported by the Xperia Play. I apologize for any inconvenience. The issue with Gmail sync has been reported, but I don't have any info on when this will be resolved. For Facebook, are you using the application or the browser? If an application, try using the browser.
MarquiaF_VZW
Follow us on Twitter @VZWSupport
-------------------------------------------------------------------------------
To say that our Xperia PLAY is no longer supported by Google as the encryption servers have changed is total BS. This is completely ridiculous and I am already so fed up with VZ right now as it is. So I would like to ask for any and all R800x users to blast the above contact information with emails, calls, faxes griping about this and asking (want to be demanding but it wont help the situation, so be nice but firm) that they fix our phones update. It shouldnt take them a day to resolve if they just fix it and get it done.
For those who want to support this cause post below and please at least email
Another thread same results, same customer / Rep.
From this link:
https://community.verizonwireless.com/message/852923#852923
------------------------------------------------------------------------------------
Tommy_861 Jul 9, 2012 11:05 AM (in response to B_Sales07)
Check out some of the threads at the beginning, specifically the one about the bug in 2.3.4 . Verizon broke it when releasing it. They have said they are working on a fix, but its been a couple months already. Basically its either live with it, or get a different phone. sorry
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''
Re: Why will my PLAY not connect properly to the Google network?
poorxperiaplay Aug 7, 2012 5:38 PM (in response to B_Sales07)
I loved my Xperia Play. You can replace it 100 times but if it has 2.3.4 on it, it's essentially broken. I've talked to several different people in support over the last few months and not one of them has admitted to having any idea what I'm talking about. They claim to have no documentation regarding the issue. If that's true then that tells me that no one is working on the problem and as suggested before me, you'll have to live with it or get a different phone. I really liked this phone. I'm really annoyed that Verizon has butchered nearly every aspect of supporting this phone.
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''
Re: Why will my PLAY not connect properly to the Google network?
Verizon Wireless Customer Support Aug 12, 2012 7:16 AM (in response to poorxperiaplay)
I'm sorry to hear that you're no longer enjoying your Xperia Play. I know it can be upsetting when features that previously worked no longer work after an update. According to our product team and Sony, there were changes to Google Talk's encryption settings in May, and Google Talk will no longer be supported on the Xperia Play. I apologize for any inconvenience. Our product team is still investigating issues with Gmail sync.
MarquiaF_VZW
Follow us on Twitter @VZWSupport
I have emailed the CEO at VZ.
This is what I wrote:
Hello,
Earlier this year, May 1st, an OTA was released for the above phone which I own. And as I was glad to see an update myself and every other user of this phone on your service is very upset with the result of this update. As a result Google Sync servers no longer work. In order to check your Google Talk, Voice, Gmail you have to manually select "refresh" to see if there is anythnig new in any of our Google related software. I have seen several threads on your support forums with people complaining of this issue and its either been "there is no issue" to "Google changed the encryption on the servers and as a result your phone is no longer supported by Google" (really.....its a Google phone).
I have made a thread on XDA requestin that all R800x users voice their frustration at this absurd situation and lack of support for our phone. As a result of this bug filled OTA, it pretty much makes all Google related services null. Thus defeating one of the main reasons people buy a Google/Android phone, for the services which now no longer work without a constant manual refresh by the user.
I would like to not only voice my extreme frustration and unhappines to this lack of customer service but also politely and respectfully ask that an update please be made to resolve these issues. If this is an effort to purposefully make people want to buy a newer phone then I promise you this will be my last phone from your company. Until now I loved this phone and for the gaming I still love this phone. But your service I am not happy with and unless this is resolved I plan on taking my entire family (23 members with your service for the last 5-15 years) with me as we go to another company provider.
Please do not let this disservice ruin your companies reputation and leave people with a desire to vacate your services due to a lack of customer support/service for our beloved gaming phone. Thank you for your time and I once again respectfully ask that an update please be released to fix these issues. Thank you.
Sincerely,
Jesse Gregory
BTW that VZ Customer Tommy_861, thats me lol
Rogue Leader said:
BTW that VZ Customer Tommy_861, thats me lol
Click to expand...
Click to collapse
Aha!!!! The plot thickens.....haha... I hate their idiotic replies to your question.... that part about our phone being unsuported by Google due to encryption..... I laughed at how idiotic that was... I mean its a freaking Google phone....well the OS is google.... anyways...a$$holes
I sent this message to him as well:
Mr Seidenberg,
Thank you for taking the time to read my email. I am writing you on behalf of myself and every other person who has purchased a Sony Ericsson Xperia Play from Verizon. First off I want to say I love the phone and thank Verizon for taking a chance selling a phone that really only appeals to niche consumers. However, without boring you with the technical details, unfortunately Verizon has broken some of the phone's main functionality with its most recent software update released about 4 months ago.
I and others have complained about this issue, and we have gotten a range of responses from "we're working on it" to "its Sony's fault" (and Sony blames Verizon), or "we don't know what you're talking about", and the worst of all most recently "The Xperia Play no longer supports those Google features". That last response is what bothers me, and everyone else. Firstly, the same update for Verizon has been released for all other versions of the Play for other carriers and unlocked with no issues, which means changes Verizon made to it to add their software features are what caused the issue. Secondly how do you tell a person who is paying you nearly $100 a month for a service on a phone they bought with specific important features (Google services are a main and important part of Android), that sorry you paid for something and it doesn't work and its not our fault/problem.
This is just patently unfair, and honestly as a long time customer of Verizon I expected and hoped for better. The worst part is if I wanted to just end using this phone I am stuck paying full price for a phone or waiting more than half a year to upgrade or leave Verizon for fear of an ETF. But I don't even want to upgrade or cancel, I like this phone and I'm otherwise happy with my service. I implore you as a loyal customer to direct as many resources you can to fixing this problem. I realize we are likely a very small group, but we are subscribers nonetheless.
I look forward to your kind and prompt response.
Click to expand...
Click to collapse
Why don't sell it and buy the inernational version of Xperia Play ? R800i
It costs about 250$
Xperia-Play said:
Why don't sell it and buy the inernational version of Xperia Play ? R800i
It costs about 250$
Click to expand...
Click to collapse
I can buy the AT&T version unocked on eBay for around $150. Problem is Verizon is CDMA, all over variants of the PLAY are GSM... so not compatible....
On with the call to ARMS!!!!!
Rogue Leader said:
I sent this message to him as well:
Click to expand...
Click to collapse
Dang, that sounded better then mine..... hahaha....i think i let my anger through a little too much....
Xperia-Play said:
Why don't sell it and buy the inernational version of Xperia Play ? R800i
It costs about 250$
Click to expand...
Click to collapse
would love to except I've already paid for this phone and I'm stuck in a $80/month contract until the end of March.
March 2013? Holy s**t! They have you by the short and curlies.
Sent from my R800i using xda app-developers app
mulllen666 said:
March 2013? Holy s**t! They have you by the short and curlies.
Sent from my R800i using xda app-developers app
Click to expand...
Click to collapse
2 year contracts, its the norm here in a country where people feel the overwhelming need to toss their cellphones every 2 years or less.
But its subsidized, so I paid out of pocked like $100 for it. But you pay it back in the contract
Revol Wireless will flash your Verizon CDMA device to their service. I plan on doing that after I get out of college since they have unlimited everything for 45 USD per month.
Plus, I don't care about OEM's anymore, when we have these lovely custom ROMS here.
As an update after just about a week on this I still have no reply. Anyone else?
Rogue Leader said:
As an update after just about a week on this I still have no reply. Anyone else?
Click to expand...
Click to collapse
Yup no reply. I hav emailed the CEO twice this week. So that would be three times. I have check with about 5 sites that the email link for the CEO is correct
[email protected]
http://aboutus.verizonwireless.com/leadership/executive/profiles/Dan_Mead.html
Hey Rogue Leader, you want to copy and paste your email from page 1 and send it to the address above?
I really feel sorry for you guys. Never knew it was this bad.
I will call, text or FAX that guy soon. As I have free calls / texts with an app from GPlay to any US/CA number.
;D
- Swift - said:
I really feel sorry for you guys. Never knew it was this bad.
I will call, text or FAX that guy soon. As I have free calls / texts with an app from GPlay to any US/CA number.
;D
Click to expand...
Click to collapse
Thank you Swift, that is very kind of you and greatly appreciated.
jgregoryj1 said:
Yup no reply. I hav emailed the CEO twice this week. So that would be three times. I have check with about 5 sites that the email link for the CEO is correct
[email protected]
http://aboutus.verizonwireless.com/leadership/executive/profiles/Dan_Mead.html
Hey Rogue Leader, you want to copy and paste your email from page 1 and send it to the address above?
Click to expand...
Click to collapse
Done
Rogue Leader said:
Done
Click to expand...
Click to collapse
Awesome. Thank you! Heres to crossing out fingers.. :highfive:
Faxed (I hope it got through) and emailed. No time to call as I'm in Dublin.
Some of the following is untrue, but I'm Irish and in no way ever dealt with VZ before so excuse my noobness.
Dear Verizon CEO,
My name is Shane Hastings and I'd just like to ask you something regarding your services and software updates for the R800x.
For over four months this device has had the inability to sync with Google Services automatically. This has left myself along with hundred other Verizon no choice but to switch to another carrier, or simply cancel payments to your service.
As the problem is major and a MAJOR part of Android devices, this in fact makes the device "broke".
I'm running the latest software. Do not reply with "Google has stopped encryption support for the R800x" as this is not true. I myself am studying law at university.
Regards,
Shane Hastings
Click to expand...
Click to collapse
There's more to it but it won't paste?