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Hello All,
I don't know what is the problem. It seems ok for the first time after i installed the version 4.0 that comes with the CD. It works fine. But for the second time, it just 'connecting'. Have gone thru' the troubleshooting processes but without success. Also tried to install the new version 4.1 but won't work.
Pls can someone help me on this.
rgds.
zainal.
does it sync over BT?
i had the same problem before & i still do, but soem other guy here in the forum said it worked for him when he uninstalled AS then reinstalled it again.
try it, it might work with you.
until now i'm still stuck with BT syncing, i cannot sync over USB.
i still get "connecting" message all the time with no progress.
Hi Guys
I had EXACTLY the same problem, alhough I could not get BT to work but could get IRDA to work.
Here is what I THINK the problem is, by the way i-mate were useless it was a colleague at work that had finally found this problem on his device.
WM5 devices when connecting via USB create a NETWORK. Strange but true.
SO, open Control panels, open Network Connections.
Attach your K-JAM (or other WM5 device) you SHOULD see a new network get created with a random number at the end of it (the number changes depending on the USB port you use so you MAY need to do this procedure again if you connect via a different USB port).
Get the properties of this new network when it opens you should see that NONE of the services are checked.
Check them all.
Close.
Everything SHOULD suddently spring into action, it certainly did for me.
It appears that some PC config's (all our work ones) need to be configured this way were as otheres set themselves up fine.
Let me know if this works.
Cheers.
Robin
the wierest thing just happened.
i wanted to try your solution, i opened the network connections folder, connected my kjam, and for my surprise it just connected without me doing anything, and i had it sycronised over the USB.
BUT, the wierd thing, is even though i have the connection, and it is syncronizing with my laptop, i don't have the connection icon on my kjam, instead i had this message (attached).
what does this mean?
Don't know, I have never seen this!!!!
Robin
the strange things keeps coming...
when i wanted to sync my device again this evening, my whole laptop freezes without any responce.
can someone here tell me what's the problem i'm having here? & how to solve it?
i don't wonna format my PC over this.
thanks all in advance.
I have noticed that the synchronisation only happens properly if I connect to the SAME usb port. If I connect to another port, the laptop picks up the connection but won't synchronise.
Connect to the same USB port and voila!!
Hope that helps.
See my reply earlier.
Each different USB port you connect too AS creates a NEW network with a different number on the end of it.
You have to open the network properties for all the networks (with numbers) you intend suing and make sure all the properties are checked.
I use 3 different USB ports on my laptop depending on wether it is docked at home the office or undocked.
I have had to do this procedure for each port but now they ALL work smoothly every time.
Regards.
Robin
i did connect it to the same USB port, but no luck there, the same problem. i uninstalled the AS twice and re-installed it but it's the same.
hi.
i have tried yr solution by ticking all the boxes in the 'new' network properties. won't work though. the sync. icon shows 'connecting'.
mzk78 said:
hi.
i have tried yr solution by ticking all the boxes in the 'new' network properties. won't work though. the sync. icon shows 'connecting'.
Click to expand...
Click to collapse
Strange.
I know a number of people this worked for.
You could/should also try disabling your firewall and giving it another go.
Robin
Activesync just keeps trying to connect and is never successful. I have re-installed Activesync on my pc but it didn't help. Also, my work pc doesn't connect either. Definately a problem with my 8125. All has been well for a couple months and I have added no new software before the problem started. This problem also happened about two weeks after I got the phone and the only resolution was a hard reset. What a pain reinstalling all the software and settings I have now, it's customized just the way I like it. Anyone know how to re-install Activesync on JUST the phone or have any other ideas?
Try the latest activesync 4.2 beta and disable any firewalls if possible on the pc. On the device start activesync application and go to menu\options - delete pc that you are syncing with and try again.
Deleted profiles on both pcs installed beta on one. Still no connecting. Tried clicking SYNC on phone, pauses for a second then nada. No connection.
Have you deleted profiles on the device? and disable firewalls, and if you have a network adapter enable it because latest activesync treats the connection with device as a network - there are many posts on this issue do a search and read through some - seem to be many different factors involved.
First- Thanks for the replies Mark
I removed the PC profiles from my 8125. Also reinstalled Activesync 4.2 on my work pc. Nothing. Although this time I got an error message- Cannot find the file "http://go.microsoft.com/fwlink/?linkid=65257&clcid=0x409" (or one of its components) Make sure the path and filename are correct and that all libraries are available". Like I would know what that means. Anyways, no firewall enabled. Besides, this should not be happening, all of a sudden, on 2 separate pcs. That kinda rules out a pc problem. It has to be in the phone. That, and the fact that a hard reset fixed it last time. I'm thinking something corrupted in Activesync on the phone???
And searching on this forum is useless. I type in "connecting Activesync" and every post with either word shows up. 614 in just Wizard forums alone. Is there a way to search so that ONLY posts with both words show up? That way I can modify my wording until I find something useful. Search for any terms or use query as entered is ticked. On other forums you can just use quotation marks but not this one. It makes searching very difficult. ROB
Oh, and yes my network adapters are still enabled as always.
Yes best to search with the word AND cuts out all the other stuff i.e. activesync AND connection would do it. Yep sounds like it may be the device.
found couple of posts that seem to be relevant
http://forum.xda-developers.com/viewtopic.php?t=41955
http://forum.xda-developers.com/viewtopic.php?t=44182
http://forum.xda-developers.com/viewtopic.php?t=49161
http://forum.xda-developers.com/viewtopic.php?t=44574
Happy reading, the last post is about connecting activesync via bluetooth so maybe thats an option.
Thanks Mark. I think I may try the bluetooth connection when I get home tonight. Or I may just throw in the towel and do a hard reset. that worked last time. Plus, I can install the latest ROM upgrade. Shame theres no way to uninstall and reinstall Activesync on the phone. Seems that should do the trick (maybe). Just tried my friends 8125 on my work pc- syncs just fine. So much for all the pc fixes everyone seems to be trying.
I had the same problem with AS refusing to connect via usb or BT.
In the end i went & purchased (although the demo version would have done) Sprite backup. installed on the PC. Browsed to the install dir to find the cab file. copied to my wizard (wifi, or sd card reader etc).
Insatlled & backed up to SD card
Hard reset
restore
stop here if you're happy, if not
AS to sync calender & contacts to pc
hard reset
update ROM
AS contacts, cal, docs etc back to wizard
install SW & settings
BACKUP
Yep. Had to hard reset. All is working again. Crappy Activesync. What's up with this P.O.S. ? Trying to setup bluetooth now and the pc finds the phone but AS won't connect. The phone finds the pc (HomeCenter) but it shows no services available. I'm assuming that there should be some listed (maybe Activesync?) Guess I'll have to do some searching for bluetooth problems with AS now. Did I mention that AS is a P.O.S??? But you all knew that already. :lol:
Dont forget to open a port in you BT settings (on the pc) and tell AS (also on the pc) to accept connections on that port.
Then your wizard should be able to see the AS service on the pc (you initiate the sync from the phone, not the pc)
I have had this problem since day one, and continue to have it despite several (more than 15) hard resets, multiple ROMs, multiple pertnerships etc. I plug in my PPC USB, and it just says "connecting" forever. Every time, after plugging in my USB, I have to shut off my PPC, and turn it back on. Then my laptop finds and connects with my PPC, and syncs all my data like it should. If I do this more than 3 times, my laptop crashes and reboots. If anyone has figured out how to fix this, let me know.
Hi, I have an mda compact II but it's a similar beast to the wizard.
Anyway, just recently I have not been able to connect to my pc via the usb cable although I can via bluetooth.
I have disabled firewalls, antivirus.
The pc sees the phone as a mobile device within networking but the active sync icon just spins and eventually says it cannot find the device.
The only thing i can think I have changed recently is adding wm5torage but even an uninstall doesn't fix this
Any ideas? it is frustrating that the pc sees the phone but active sync doesn't.
thanks
Now tried on the pc at work and have the same problem. Must be something on the phone. I'm guessing something has changed in the registry. I'm sure a hard reset will cure it but it would be nice not to have to.
Any ideas?
Cheers
Now tried on the pc at work and have the same problem. Must be something on the phone. I'm guessing something has changed in the registry. I'm sure a hard reset will cure it but it would be nice not to have to.
Any ideas?
Cheers
Hi Friends and Gurus,
I'm stumped . I cannot get any connection to my PC via USB. I don't get the "du-duh" connect sound. The connection is not present in my network connections.
Here are the steps to reproduce:
Unlocked Cingular 8525, WM5 official update
ActiveSync 4.5 uninstalled and reinstalled on PC
Attach phone to computer via USB cable (in any of 3 USB PC ports)
Phone gets power via USB cable (light on Hermes turns amber), but..
Problem:
No connection sound (du-duh)
No connection visible in network connections
A bit more info:
In messing around, I could have set something incorrectly on the phone. But I'm afraid (and embarassed to admit) I don't know where to start.
I've searched this site and have not found the magic cure.
If you have any tips, suggestions, settings to try, etc., i'd really appreciate it.
Thanks,
Chris
as silly as this sounds... mine wont connect to activesync or mymobiler if I have WiFi enabled on the 8525.
Just pointing that out in case you hadnt tried it
Thanks densmore,
Mine used to work even with WiFi on (so for a while I was in better shape than you ) , but now, it doesn't matter either way (so now I'm much worse off than you ).
I'll keep hoping for other suggestions here, but appreciate your tip.
Chris
try this...
go to device manager and uninstall usb hub and then search for new devices and it will reinstall itself. reboot and try again.
I suppose you have 'enable advanced network functionality' unticked?
If not:
start/settings/connections/usb to pc/ untick
If you have, try ticking it, soft reset, try to connect again.
I suppose you have rebooted your pc/laptop?
deleted the partnership and reformed it?
tried another usb port?
also, this is a useful source of info:
http://www.pocketpcfaq.com/faqs/activesync/syncerrors.htm
If I think of more, I'll come back.
See http://forum.xda-developers.com/showthread.php?t=318425 for a complete review of MyMobiler
Just another thing to confirm. You have not used the likes of memmaid to remove notifications and accidentally removed repllog entries?
You can use the likes of sktools to confirm that the repllog entries to start Active Sync are present.
Mike
Hi All
I searched the Forum but couldn't find a solution to this problem.
1. Came back form holiday yesterday - synced up my HD" with Outlook no problem
2. Tried to do it this morning. By the normal 'connect PC' option didn't come up and activsync icon didn'tr light up on PC
3. Rebooted HD2 and PC..no change
4. Tried to repair/reinstall activ sync, but towards the end of the repair it says 'there was a network error reading from file 'setup/msi'. Guessing that the file may be corrupt, I downloaded it again..same problem..so I can't repair or reinstall
5. There is definitely a connection of some sort as the HD2 begins to charge when connected
Bottom line is that the HD2 is not syncing - and I can't figure out why not.
Any advice appreciated...
Thanks
Do you have a Norton (Symantec) firewall installed? I’ve found that the Norton product can interfere with ActiveSync.
Active Sync not working
Good point..but no. I have AVG installed (and everything was working OK yesterday)
Spooky thing is, I have managed to uninstal, reinstal and reboot..and it still won't show that it's connected with AS even though there is a connection of some kind, cos the device is charging.
Steve
ActiveSync is just a bit crap. It'll do this occassionaly, so if you use it a lot then get used to it.
A restart of the phone, whilst the USB cable is not plugged in, usually does the trick. Only plug it in again when it's fully started.
Also, try setting the AS connection to not allow USB connections, unplugging and plugging back in, and then setting it to once again allow USB connections.
Just messing with it like that usually works for me. Like I said, it's just a bit crap.
Activ Sync
Yeah, I seem to recall I had this problem a while back - I'll faff around with the settings and see if it makes a difference
Steve
stevep said:
Good point..but no. I have AVG installed (and everything was working OK yesterday)
Spooky thing is, I have managed to uninstal, reinstal and reboot..and it still won't show that it's connected with AS even though there is a connection of some kind, cos the device is charging.
Steve
Click to expand...
Click to collapse
Well if johncmolyneux's suggestions don't work then try disconnecting your phone from the PC, restarting both, disconnecting the PC from the network, disabling the firewall element of AVG (if it has one) and then connecting the phone to the PC again.
If that doesn't work I can only suggest removing ActiveSync, totally shutting down your PC, starting up, then re-installing ActiveSync.
I had a similar problem but I was able to narrow it down to Norton in the end but it's a real pain when you don't know why it won't work.
Good luck with this.
I also occasionally was not able to connect with Active Sync, but rebooting the HD2 always fixes that issue. You said that this did not helped you, so try messing with the settings on Active Sync, like johncmolyneux said, also try when plug the usb cable into the device by default it asks you what kind of connection you're establishing (Active sync, data transfer and internet sharing) - try using data transfer, if it connects, unplug and connect it again, this time use active sync.
Reinstall activsync and Try to disable faster data Synchonization on HD2
Active Sync not working (solved)
That'll teach me to not check the obvious! - It turned out that the cable had developed a fault. I changed the cable and it's now OK.
Case closed.
Steve