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Hi All,
I have had the XDA2 since launch and have noticed a rough patch appearing where I scribble using the stylus.
It is now a visably scratched area....
SHould this be expected? Have others got it? Did others get it on the XDA1 and get anything from O2 about it?
Cheers - Rich
I went to the BT store in my town and asked to buy a screen protector, the girl and the guy said they had never heard of such a thing, not one phone shop sold them either, I got one off ebay eventually, a reusable type. I think O2 do not supply a very vital addition to the phone because it brings business for them in the shape of new digitizers etc. They will not fix this kind of damage under warranty as it is caused by the user. However if your xda2 should suddenly become faulty under warranty you would get a nice new one.
I had it on my herald and it went on easy and looked great. Putting it on the fuze its alot harder and it looks pretty bad, i got the full protection, but just screen coverage alone gave me alot of issues.
Any tips?
I followed the instructions carefully
Did you watch their youtube videos? They have them on their website. I have a feeling (waiting for mine to arrive) that this will not work out for full protection. I should have watched the videos earlier.
You have to seriously molest the shield to make it attach to the corners. There is a penalty for spending too much time or not enough time on molding it. There is also a penalty for finger oils, too much liquid, not enough liquid, blah blah blah. This is no Shamwow!
I will try to record me putting it together on mine for the first time so we can share in the fun.
Their videos are like step 1...step 2...step 154,987...hahaha
I love knowing that we are about to spray a plastic product with a bunch of liquid and then adhere it mere millimeters away from the warranty voiding pink water sensitive tabs.
Man, Im a negative SOB on something I have never tried. Sorry Zagg I will correct myself if needed.
Perhaps I should have gone with one of the brands I used for my 8125 or my x61tablet.
Hi:
Can someone who has applied an Invisible Shield to a Touch Pro/Fuze, please post a good quality, up close picture of how it looks after installation? I have looked at their site, but all the pics as fairly small.
I would really appreciate it.
Thanks!
Saved for pictures of install.
Thresher said:
Saved for pictures of install.
Click to expand...
Click to collapse
Thanks Thresher
i installed mine 2 days ago and at first i was like ****ttttt cause it had lots of bubbles and looked just awful but they do work themselves out and now i have only one that has coninuously gotten smaller but of course its right in the path of sliding in tf3d hopefully it moves out as well
havent tried the back yet
You should all return your InvisibleShield and buy a real full body kit with BodyGuardz.
Way better then the crap you get from Zagg and BodyGuardz give you 2 full kits.
http://www.bodyguardz.com/HTC_Touch_Pro_p/htctouchpro.htm
AllTheWay said:
You should all return your InvisibleShield and buy a real full body kit with BodyGuardz.
Way better then the crap you get from Zagg and BodyGuardz give you 2 full kits.
http://www.bodyguardz.com/HTC_Touch_Pro_p/htctouchpro.htm
Click to expand...
Click to collapse
Umm, but what about the PTT button? Doesn't look like there's an opening for it.
tribalmunky said:
Umm, but what about the PTT button? Doesn't look like there's an opening for it.
Click to expand...
Click to collapse
According to InvisibleShield there doesn't have one either. Just had a buddy of mine order one from them. All they have right now is the TouchPro. I guess just wait it out until they have with the PTT already cut out. I am going to modify mine when I get it. I'm not that picky about it. Just trying to save people the trouble of ordering from Zagg. Probably the worse customer service I had ever experienced.
I just ordered a full body kit from ghost armor, it should be here in a few days. Any one ever used it? I assume they are all about the same as far as installation. I have just the screen protection from body gaurdz right now, it has a lot of drag on the screen (stylus doesn't slide very well)
Contacted Zagg they approved my return. Im assuming the guardz is the same type of material as Zagg uses? Reason being, on the touch screen it provides a much better feel that other screen protectors.
Cant really explain it buy it sort of gives you a light grip its an amazing feel compared to a bare screen or a normal screen protector in general
AllTheWay said:
You should all return your InvisibleShield and buy a real full body kit with BodyGuardz.
Way better then the crap you get from Zagg and BodyGuardz give you 2 full kits.
http://www.bodyguardz.com/HTC_Touch_Pro_p/htctouchpro.htm
Click to expand...
Click to collapse
To be fair, I have used InvisibleShield's on my Tilt, MDA, Nintendo DS and Sony PSP and those things are indestructible! After 1-3 years, they are all still going strong.
xboxhaxorz said:
Cant really explain it buy it sort of gives you a light grip its an amazing feel compared to a bare screen or a normal screen protector in general
Click to expand...
Click to collapse
I agree.
...boxwave
I'm curious to see how well the invisibleshield went on the back of the fuze. I was thinking of getting it, but just for the back. I use on all of my devices with screens the boxwave anti-glare. Some ppl argue that it dims the screen, makes it look less sharp, and I disagree. They make all my devices from my Palm Lifedrive down to my Sony PSP usable outside, and that's a biggy for me. So the first thing I'm doing when I open my fuze box is going to be taking the already unwrapped boxwave and putting it on, before I even turn on the device.
But the back worries me, it seems like a scratch magnet, and I want to get that protected too. Anyone want to post pics from their installs? How hard was it with all those facets?
californiarailroader said:
To be fair, I have used InvisibleShield's on my Tilt, MDA, Nintendo DS and Sony PSP and those things are indestructible! After 1-3 years, they are all still going strong.
Click to expand...
Click to collapse
Well they might be strong but there customer service is compared that of Raiders offensive production this season. Abysmal.
I have never in my life been so admiment about asking for a return. I have dealt with mobile providers customer services, which by industry standards is always pretty bad, but Zagg has reached a new low.
I never said they had a horrible product by any means, but there Customer service was enough to make me post, not only this post but numerous others about the company. Whoever is running the company needs to make a serious adjustment on the way they handle customers. I ordered a InvisibleShield or I should deem it "The Shield that never came to be" on Saturday the 15th. The informed that the Shield would be shipped in 3-5 business days. Never heard a response after 5 business days. When I e-mailed the company asking them about it. Nothing. No response for 2 days. When I asked the "Customer Service Represenative" about where the order was all the could tell me was that it was processing.
When I called for further clarification all I could get was the same answer and the lady on the phone told me "I have no idea why it hasn't shipped yet" When I told her my complaints about the company all she said in response was, "I'm sorry to heard that." Not, how can I make this better for you. Or I will check on your order right now and make sure that it's shipped out today. I immediately there after cancelled my order and sent my money else where. Of course I have to wait 3 - 5 business days for my money to be returned to my bank account. Funny that it took less then 12 hours for them to take the money but takes 3 - 5 business days for the money to be put bank into my account. Funny how that works.
If you are happy with InvisibleShield, then so be it. I just wanted other people on XDA to know about the horrible customer service that I experienced.
A side note. Another fellow XDA member purchased a invisbleshield the day after I ordered mine. He received his order last Wednesday. How does somebody who ordered the same exact product in the same state one day after me get the product before me. What's funny about though is that he received a invisibleshield for another phone not the Fuze.
Once again another stellar example of the applitude of people running Zagg.
AllTheWay said:
Well they might be strong but there customer service is compared that of Raiders offensive production this season. Abysmal.
I have never in my life been so admiment about asking for a return. I have dealt with mobile providers customer services, which by industry standards is always pretty bad, but Zagg has reached a new low.
I never said they had a horrible product by any means, but there Customer service was enough to make me post, not only this post but numerous others about the company. Whoever is running the company needs to make a serious adjustment on the way they handle customers. I ordered a InvisibleShield or I should deem it "The Shield that never came to be" on Saturday the 15th. The informed that the Shield would be shipped in 3-5 business days. Never heard a response after 5 business days. When I e-mailed the company asking them about it. Nothing. No response for 2 days. When I asked the "Customer Service Represenative" about where the order was all the could tell me was that it was processing.
When I called for further clarification all I could get was the same answer and the lady on the phone told me "I have no idea why it hasn't shipped yet" When I told her my complaints about the company all she said in response was, "I'm sorry to heard that." Not, how can I make this better for you. Or I will check on your order right now and make sure that it's shipped out today. I immediately there after cancelled my order and sent my money else where. Of course I have to wait 3 - 5 business days for my money to be returned to my bank account. Funny that it took less then 12 hours for them to take the money but takes 3 - 5 business days for the money to be put bank into my account. Funny how that works.
If you are happy with InvisibleShield, then so be it. I just wanted other people on XDA to know about the horrible customer service that I experienced.
A side note. Another fellow XDA member purchased a invisbleshield the day after I ordered mine. He received his order last Wednesday. How does somebody who ordered the same exact product in the same state one day after me get the product before me. What's funny about though is that he received a invisibleshield for another phone not the Fuze.
Once again another stellar example of the applitude of people running Zagg.
Click to expand...
Click to collapse
what you done realize is, the minute your hit purchase you had your invisiheild. You can't fault them for not shipping you something you had all along. i think if you look hard enough you miiiight...juuuust miiight see how inviable this shield really is. and when you see your inviable shield, you'll enjoy it that much more! here here for invishield...a job well done!
AllTheWay said:
You should all return your InvisibleShield and buy a real full body kit with BodyGuardz.
Way better then the crap you get from Zagg and BodyGuardz give you 2 full kits.
http://www.bodyguardz.com/HTC_Touch_Pro_p/htctouchpro.htm
Click to expand...
Click to collapse
The point of getting the Zagg is I dont Need two kits...
Ill post pics of mine should get mine in the mail today or tomorrow. I've applied Invisible shields to almost a dozen devices and I've only had it come out with extra bubbles once when I wasnt as careful with my Sansa Fuze (my phone and mp3 players are both Fuzes now...neato)
rzanology said:
what you done realize is, the minute your hit purchase you had your invisiheild. You can't fault them for not shipping you something you had all along. i think if you look hard enough you miiiight...juuuust miiight see how inviable this shield really is. and when you see your inviable shield, you'll enjoy it that much more! here here for invishield...a job well done!
Click to expand...
Click to collapse
lordmaxx said:
The point of getting the Zagg is I dont Need two kits...
Ill post pics of mine should get mine in the mail today or tomorrow. I've applied Invisible shields to almost a dozen devices and I've only had it come out with extra bubbles once when I wasnt as careful with my Sansa Fuze (my phone and mp3 players are both Fuzes now...neato)
Click to expand...
Click to collapse
Like I said. If you are happy with your product then so be it, but just don't say I didn't warn you.
Oh and Rzanology it did say HTC Fuze when I ordered it not HTC Touch Pro so once again it's Zagg fault.
Hey guys,
I'm a little curious but, if you're still using your FIRST X1 (Not exchanged, repaired, etc) and it has no build issues (cracks) at all, could you please sign in here?
Despite the prices dropping on Amazon.com (From 799 to 615 USD in less than two weeks), I'm still very curious as to how prevalent this issue really is. So please, show me the light!
Cheers.
i got a crack-free x1 bought in denmark, importet from UK.
a week 48.
QuintusDK said:
i got a crack-free x1 bought in denmark, importet from UK.
a week 48.
Click to expand...
Click to collapse
Quintus,
If you don't mind me asking, how old is it?
Cheers.
PoisonWolf said:
Quintus,
If you don't mind me asking, how old is it?
Cheers.
Click to expand...
Click to collapse
i have used it in about a month now, and bought it used, so a little over a month.
bought it onthe first sunday of feb. dun rememebr date, unlocked, no problems. production date 08w49
Bought mine in November in the UK .. not long after it was released .. nothing wrong with it ..
Mine is crack free...but the battery cover got lots of scratches.
bought x1a from sonystyle.com in November. Still good.
I'm currently still using my first X1 But not for long anymore. Mine will go into repair tomorrow (just finished reverting it back to stock ROM & SPL). I have a crack at the stylus (I could somewhat live with it as it wans't that bad), and since the end of this week a crack at the batterycomponent (which is no longer acceptable).
I noted all the information I could retrieve from the phone (Serial numbers, IMEI, etc) and marked the Micro SD slot with a pen, as that will allow me to easily recognize if I get a new one or that they will simply put a new back cover on my current one
Still using my first Xperia, got it November of last year ..thinking about getting it replaced though 'cause the keyboard's bugging out one me...
Guys,
Thank you for all the information thus far, please, keep em coming!
Cheers.
I bought black X1i used, it's from December I think. When I got it, the keypad already peeled of sporadically and some very very very minor scratches on the battery cover and the edge near the mic hole... But no crack... And judging from the previous owner, he probably a very careful and tidy person... Just taking a wild guess because the X1 have 2 screen protectors.
The keypad peeling off issue is very very minor to me, in fact, I'm in the process of completely peeling off the keypad outer covering myself. I already completely peeled off the leftward keypad and it really is much better without the coating.
If (knock on wood) the crack issue doesn't rear its ugly head on my X1i, I'll probably replace the casing sometimes in the future, when true wear and tear came up... But for now, quite satisfied, considering how cheap I bought it
im still using my first X1. some scratches on the side due to my recklessness.
thinking of sending to repair cos some keys are getting harder to press. slowing down my typing speed...
Got mine since Nov 08, scratch free, crack free, no problems at all. I'm just lovin it. Production - 08w46.....
Had mine since Nov 08, scratch free, crack free. I take the batter cover off all the time messing with roms and still no problems. I do use a PD air case. Production - 08w45
pretty sure its a UK version.
had mine since 1 mth ago, accidently threw my keys and phone into the same pocket... now a bit of the plastic from the dpad is scratched off... its like mona lisa with a massive pimple ><'' and some minor scratches on the battery cover... apart from that, no cracks, 08wk49 one
I'm also still using my first Xperia, and have had no problems whatsoever.
Go for it
I've had more than one silver Xperias to date
No problems so far
But reading other's stories now I undersand why SONY broke up with HTC...
("quality issues" they stated, and 1/3 of the forum seems to proove it)
gtrab said:
I've had more than one silver Xperias to date
No problems so far
But reading other's stories now I undersand why SONY broke up with HTC...
("quality issues" they stated, and 1/3 of the forum seems to proove it)
Click to expand...
Click to collapse
gtrab,
Aye. From the looks of it, purchasing an Xperia will land me a 30%+ chance of obtaining a crack within a month. Considering the fact that the Xperia I intend to purchase is unlocked and without a contract, the costs of repairs will likely not be covered. One way or the other, I foresee SE giving me the big turnaround when it happens.
The risks are so high and the chances so slim to even find a problem-free Xperia. I'll give it a couple more days and see how the votes go. Maybe it'll change.
Cheers.
i bough an x1 from UK first week in november,so 3months old and some days,and i only have a crack where battery is.on the side.it is not anoying.otherwise it is ok,no marks and cracks.i have black xperia,week 48.
Please look at the photo.
I just wonder is this just the protective layer of paint or some coating that I should peel off, any other user's experience the same ?
i have reported to HTC, waiting for reply... But I m not in the country that I ve bought the phone now... I wonder can I swap it like 6 months later if it's manufacturing defect.
Update 03/01/2010:
I got a reply from HTC:
__________________________________________________________________
According to the picture you provide, there should be slight appearance abrase in the button. Taking of this small layer of plastic would not affect the function of the phone. you may either leave it as it is or take it off. Thank you for your cooperation.
__________________________________________________________________
Update 04/01/2020:
I follow HTC instruction and peel/scratch away the coating of the HOME button only with finger nails.
The metallic effect's gone, and become just a normal black plastic key.
There are lots of micro lines on the button which cannot be seen on the photo.
It is still acceptable, just that I m not happy about a flag ship device's paint/coating came off so easily.
These are the photos
http://picasaweb.google.com/uccoffee.forum/20100104#
The button actually look nice without the coating in the photo comparing with the one next to it which the coating is coming off.
I m thinking should/can I ask for buttons replacement, or it is just a waste of time cos those buttons coating will eventually come off after excessive use.
i still love my HD2 , just a bit sad about so many problems
Update 05/01/2020:
i got HTC reply, nothing much they can help since I m not in Hong Kong.
Anyway, the girl from HTC said there was no one complain about the key's paint coming off.... I just wonder can those people who 's got problem and voted yes, would you mind at least send a complain letter to HTC please.
http://www.htc.com/hk-en/CS_Mail.aspx
yep my button is peeling too I had it 4 2 weeks
no problems here. hd2 is 6 weeks old ...
It's the metallic coating, if scratched away, it looks very plastic. ...
Simililar things have happened to my keypad in less than 2 weeks, and I always put it in its pouch. Guess we aren't lucky
not yet
I only use my HD2 since ~10 days, and do not have this exact problem, yet.
With my previous device (HTC Touch Pro) however, I had a lot of problems with peeling off coating (in TP case it was the plack paint peeling off the housing).
I also have the problem, that I use to buy my devices in Europe with WWE roms, and then take them with me to Japan, where I currently live.
This constellation is a nightmare for warranty return/repair with HTC, as they ask you to sent your device to where you bought it.
To avoid shipping my defect device helf way around the world, I last time decided to send my TP to HTC global repair centre in Taiwan.
They did the repair and they did it quick, but you don't want to know how much that cost me.
As soon as my HD2 starts loosing paint or coating, it will contact HTC global rapair in Taiwan again, but this time I will not accept to pay for the repair but push for good will.
The world gets smaller and smaller, customers do not stay in regions where they purchase devies. It is time for companies like HTC to adapt.
My girlfriend bought an Apple iBook in the US. In the menatime we moved to UK, Belgium and now to Japan.
She had warranty repair done to her iBook in all of those contires without an problem, so it should also be possible for HTC, if they just were a little bit more end customer oriented, but now that they try to market HTC as a brand, maybe it will come.
As a customer paying 500+ EUR for their products, I will not take NO for an answer.
Mine is actually worse than the photo in this post. I thought it was a temporary cover when it started to come away, like some buttons/screens have when a phone is brand new.
max1274, how bad is it? post some pic if possible
I only had my HD2 for 30 days....
I use my hd2 for five weeks, no problems so far. Hope to stay that way.
Its not even that bad, but yes very thin layers go off around the edges
Snap
Same here pal, it happened on my diamond as well.
**** happens i suppose
6 weeks... no problem
Damn.. Seeing things like these makes me want to go back to the shop and return it! Mine doesn't have anything but I am "EXTRA" careful with it but if it has happened to so many people it will probably happen to mine to. I cant stand paying 669€ (Portuguese value) for a phone that doesn't keep it together!
I get mad with these kind of problems!
Mine looks fine, had it since 24/12/09.
Touch wood it stays ok. Hope the guys with problems can get it sorted via HTC without niggles.
Please keep us posted on if you can get HTC to fix it.
Mines fine as well. But you know, the early batches of the HD had surface coating scratch, crack and chip problems. I bought my HD2 a month after they were first offered in the US, hoping to avoid the common problems, which were mostly ROM, but now I think maybe I dodged the bullet on this as well.
aro said:
To avoid shipping my defect device helf way around the world, I last time decided to send my TP to HTC global repair centre in Taiwan.
They did the repair and they did it quick, but you don't want to know how much that cost me.
Click to expand...
Click to collapse
Actually I would like to know.
Ibb1982 said:
Mine looks fine, had it since 24/12/09.
Touch wood it stays ok. Hope the guys with problems can get it sorted via HTC without niggles.
Please keep us posted on if you can get HTC to fix it.
Click to expand...
Click to collapse
I was wrong! I checked my phone at night, and guess I couldn't see the minor peeling I have on the home button. Now I've seen in proper daylight I can see mine is peeling.
This sucks big time. Anyone have any feedback from HTC?
I've also sent a support request via email from the HTC website via http://www.htc.com/uk/CS_Mail.aspx , hope they get back to all of us soon.
Got a response from HTC
HTC are quick, within 2 hours I received a response to the peeling issue:
"We are very surprised to hear that you have an issue with our HTC handset.
If you are within 30 days of purchase, you can book our handset for a DOA (Dead on Arrival) via the retailer. Everything that came with the phone including the box will need to be returned. A DOA can only be booked if there is no mis-use or damage found on the handset.
If you are outside of 30 days, please call us in order to book a repair service.
http://www.htc.com/europe/CA_Hotline.aspx
Please note that the repair centre will need to see the device before diagnosing whether the fault is covered by the Warranty or not. We can not specify a cost until the repair centre has seen it first.
Please see full DOA/Exchange Procedure below if you are within 30 days of purchase:
We can have the device repaired for you, however if you wish to exchange the device and it is less than 30 days old, please return it to the point of purchase for exchange.
The retailer may not be willing to exchange your device depending on the terms of sale you have agreed with them, this is their right and HTC cannot intervene on your behalf.
If an exchange is refused by your retailer then we can still arrange a repair for the device, but we cannot exchange it.
In the event that a repair becomes necessary and you do not wish to arrange it with your retailer please call quoting your reference number (e2e ref) if you have one.
Thank you.
-If these steps have not helped, please let me know by responding using the link provided and I will be happy to check again for you.
Best regards,
HTC Customer Support Team "
Why would we want to send our handsets for repair, only to have them fit the exact-same button unit. The same thing will happen again. Once we know HTC have manufactured new non-peeling buttons, that's when the repairs should take place. Painting buttons is stupid, why not just make them out of black plastic and have done with it.
sunking101 said:
Why would we want to send our handsets for repair, only to have them fit the exact-same button unit. The same thing will happen again. Once we know HTC have manufactured new non-peeling buttons, that's when the repairs should take place. Painting buttons is stupid, why not just make them out of black plastic and have done with it.
Click to expand...
Click to collapse
Until they see them though, they're not going to think its a problem. Catch 22 all the way!
Hi all,
been having some real fun and games with my htc one. Some things to look out for if you are planning on picking up a new htc one. It took htc over a month to arrange a repair of the device and when it was returned the "crack" between the front fascia had been made smaller but was still present, so its going back yet again (what fun).
The front glass at the top is still not fitted correctly, and the fascia overhangs at one end and underhangs at the other.
When I first got the phone, I did notice the crack, but ignored it.As a few weeks went by I noticed the crack was getting bigger so I decided to return the phone.
I personally think that the body of the device has not been machined properly, so despite HTC attempting to repair, the problem persists. I have requested a replacement phone this time from HTC.
Dealing with htc service has been a real pain. I unlocked the bootloader, so the first response from htc staff has been "out of warranty". As I have had to remind HTC several times, it does not matter if the bootloader is unlocked in the event of a manufacturing defect. This was "escalated" by htc and after 1 month there was still no resolution. I had to remind them of uk consumer law before they eventually undertook the warranty "repair".
the glass shoulb be higher than the fascia
Nightf0x_007 said:
the glass shoulb be higher than the fascia
Click to expand...
Click to collapse
He said it was high on one side and low on the other. I don't think it should be high either, mine is flush.
Sent from my HTC One using xda premium
My glass is high on the top and low on the bottom. It is subtle enough that it doesn't bother me, and it definitely isn't as bad as some of the stories I was hearing before I bought mine.
Well, I didn't have any similar issue to you guys, but my One had a scratch on the back, along with 2 very small notches, plus a very small piece of some tape or something sticking out of the metal to the right of the bottom speaker. I highy doubt it could've come from my pocket as it was completely stuck, so maybe there was a gap. It also had static noise during calls.
Sent it back and waiting for a new one.
(Why didn't you go through your retailer btw? It's much more effective).
My previous experience was that the HTC repair service direct was better. I waited a week for my old carrier to email me a form for the repair. Previously HTC support did an excellent job. The glass problem is caused by bad manufacture so that the fascia are not true to the body of the phone. Also Please note that my HTC one had only a minor crack showing at the start. It got rapidly worse so I decided to return it. My point is that if u have an ill fitting fascia/gap/overhang then your phone could also get
worse/ let dust in so I would advise to return.
Sent from my One using XDA Premium 4 mobile app
zaphodbeeb said:
My previous experience was that the HTC repair service direct was better. I waited a week for my old carrier to email me a form for the repair. Previously HTC support did an excellent job. The glass problem is caused by bad manufacture so that the fascia are not true to the body of the phone. Also Please note that my HTC one had only a minor crack showing at the start. It got rapidly worse so I decided to return it. My point is that if u have an ill fitting fascia/gap/overhang then your phone could also get
worse/ let dust in so I would advise to return.
Sent from my One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Oh alright. Well, I don't know. Here in Norway I sent in my One X on a monday, and got it back the same week. Sent in my One on tuesday and my new One will be here tomorrow. I guess it differs.
These defects really aren't acceptable, so you should always return imo.
YorubaDey said:
Oh alright. Well, I don't know. Here in Norway I sent in my One X on a monday, and got it back the same week. Sent in my One on tuesday and my new One will be here tomorrow. I guess it differs.
These defects really aren't acceptable, so you should always return imo.
Click to expand...
Click to collapse
Yes it appears thing are very different here in the uk. I have been trying to resolve this with htc since 10th July!! They parked (or in htc uk speak "escalated") my issue for almost a whole month. Today they are making their mind up (hopefully) to supply a replacement phone. It seems decisions in the uk are long winded.
zaphodbeeb said:
Yes it appears thing are very different here in the uk. I have been trying to resolve this with htc since 10th July!! They parked (or in htc uk speak "escalated") my issue for almost a whole month. Today they are making their mind up (hopefully) to supply a replacement phone. It seems decisions in the uk are long winded.
Click to expand...
Click to collapse
Sad to hear that:/
redbull123 said:
He said it was high on one side and low on the other. I don't think it should be high either, mine is flush.
Sent from my HTC One using xda premium
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Click to collapse
i know what he said , in my device its all high than the fascia
My phone has a screen protector on it and at the top it sticks proud of the phone but at the bottom it's flush which means the screen is sunk in at the bottom also the edges of the aluminum stick slightly proud of the plastic but I don't care the phone looks great and it's not impeading the phone in anyway.
Sent from my HTC One using xda app-developers app
HTC Warranty Repair outstanding since 10th July
cokey77 said:
My phone has a screen protector on it and at the top it sticks proud of the phone but at the bottom it's flush which means the screen is sunk in at the bottom also the edges of the aluminum stick slightly proud of the plastic but I don't care the phone looks great and it's not impeading the phone in anyway.
Sent from my HTC One using xda app-developers app
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Thats what I thought. However, the crack around the phone got much worse so I reported to HTC July 10th. Apart from a dodgy repair from HTC which I will not accept, they have done nothing since JULY 10th with regards this. I am now thinking that my HTC experience is about done as I have lost faith in HTC service, and this awfully made phone. The S4 may be plastic, but I am confident that if it develops a problem it will be repaired/replaced efficiently without the aggravation I am getting from HTC. Really disappointed as I have been a HTC fan since the desire. The amount of my time, and HTC peoples time that has been spent on this must add up to more than the purchase price of the phone.
What I find really galling is that each time I speak to someone in HTC with regards this I have to remind them of their obligations under UK consumer law. By default they look for reasons not to fix the problem. Quite appalling.
They have thanked me for my continued patience with HTC with regards this matter. It seems HTC are on a mission to test the depths of my continued patience. Awful.
I agree with the above poster, HTC seem to go out of their way to make what should be a simple process very difficult.
I have just spoken to them because I have had two HTC Ones now, with a third on the way from the phone company after I spoke to HTC. Both the phones which got returned had chips in the glass near the metal body on the side, one had a dent, and the other had what looked like scrape marks on the white border bit.
HTC customer service told me they were not aware of any other complaints at all about the build quality (!). I then said well there are a lot of people on the internet who have posted about this. HTC responded with "everyone can post anything on the internet". I asked if presumably that meant that all the pictures posted showing issues were therefore faked, but they didn't answer on that.
To me it is very simple: the customer says they have a problem, the company says ok no problem, we will do everything we can to sort it out. Instead HTC argue, insinuate that I was making things up, and try to make it difficult.
I asked if I could send my poor quality handset to them, they can look at it then send me a new one out. I was told that they would indeed do this but if they could not repair it (which would be impressive if they can repair dents and so on) they would send me out a refurbished handset.
I said well I don't see how that works. I buy a phone which is damaged entirely due to your build process then send it back unused, then get offered what is in reality a second hand phone in exchange. Thus halving the value of my investment in one easy step, without ever actually using the damn thing.
The response: "That is the way we do things".
HTC Warranty Repair outstanding since 10th July
dominic doha said:
I agree with the above poster, HTC seem to go out of their way to make what should be a simple process very difficult.
I have just spoken to them because I have had two HTC Ones now, with a third on the way from the phone company after I spoke to HTC. Both the phones which got returned had chips in the glass near the metal body on the side, one had a dent, and the other had what looked like scrape marks on the white border bit.
HTC customer service told me they were not aware of any other complaints at all about the build quality (!). I then said well there are a lot of people on the internet who have posted about this. HTC responded with "everyone can post anything on the internet". I asked if presumably that meant that all the pictures posted showing issues were therefore faked, but they didn't answer on that.
To me it is very simple: the customer says they have a problem, the company says ok no problem, we will do everything we can to sort it out. Instead HTC argue, insinuate that I was making things up, and try to make it difficult.
I asked if I could send my poor quality handset to them, they can look at it then send me a new one out. I was told that they would indeed do this but if they could not repair it (which would be impressive if they can repair dents and so on) they would send me out a refurbished handset.
I said well I don't see how that works. I buy a phone which is damaged entirely due to your build process then send it back unused, then get offered what is in reality a second hand phone in exchange. Thus halving the value of my investment in one easy step, without ever actually using the damn thing.
The response: "That is the way we do things".
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Hi, htc have decided to close my trouble ticket today because it has been escalated to senior management. From previous experience this is bad news as last time they forgot about the issue for a month. They have point blank refused to send me a replacement device, despite the fact that they have failed to act in a reasonable time, or fix the reported defect. I have discussed this with my network operator who have stated that they will need to repair the device up to three times before they can commit to providing a replacement. This is their standard process.
Luckily for me, I used mastercard to purchase and have been advised to make claim, given the defect and the appalling service to date. This will take up to a month, and they can insist on a replacement device.
Under UK legislation, for high ticket items like mobile phones, you have a right for the item to be free from manufacturers defect for a period of up to 6 years from date of purchase. Legislation also means that I have a right to demand a replacement device if reasonable efforts have been made by me to enable the device to be fixed, which I have. I have also been advised that it is not acceptable for a supplier to continually attempt repair.
I will never purchase another HTC product for fear of poor service, and they are just such high maintenance in the event of a problem.
It's shame, because I really like the phone from the day or so I have had to actually use it!
Vodafone have said they will give me a different phone next time if the build quality on No. 3 is still below standard. The only thing is I don't want an iPhone or an S4 at all. I got the HTC One because that was the one I liked.
But yes, I will also not be purchasing an HTC product ever again because of their frankly appalling attitude towards their customers. These days it is not enough to simple build a good product, people expect (rightly so) that any follow-up issues will be dealt with promptly and correctly. HTC do not do this so I'll be voting with my feet next time!
Hi, I also think that the HTC One is a great phone, if only HTC could supply me with one that does not have a manufacturing defect. Their last attempt at repair was not satisfactory, and their customer service is appalling. Yesterday they closed down my outstanding ticket with them as "that this case has now been escalated to higher management". Today I called to find out if there was any progress with this escalation, and to get a target resolution for this escalation, was promised a call back from a manager, but have heard nothing yet. Last time they escalated my issue it took 1 month of nothing, no feedback or progress. I suspect that escalating an issue actually means kicking it into the long grass. Anyhow, perseverance is obviously the nature of the game, and just to make sure, I opened another ticket for them, so they dont forget me again. Anyone would think that they don't have a legal obligation to make sure their products are free from manufacturers defect!
Now booked in for a second attempt at repair.
zaphodbeeb said:
Hi all,
Dealing with htc service has been a real pain. I unlocked the bootloader, so the first response from htc staff has been "out of warranty". (
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Sorry for OT but did they know about the bootloader from their database records (seeing your imei or serial number)? Or they examined the phone?
I told them the bootloader was unlocked. They would have found out anyhow, and in the case of a physical defect, it matters not in law. My understanding is that consumers of "high ticket items" should expect that the product is free from defect for 6 years.
Sent from my HTC One using XDA Premium 4 mobile app
i've exatly the same problem !
http://www.forum-generationmobiles.net/t71067p15-info-aide-probleme-sav-htc-amazon#1236179 https://www.facebook.com/htcfr/posts/10200788414732459 https://www.facebook.com/htcfr/posts/10200788389051817 https://www.facebook.com/htcfr/posts/10200747955481003 https://www.facebook.com/htcfr/posts/648836941801497 https://www.google.fr/url?sa=t&rct=...=xyyIktOgXEykTYbkDGJ9_A&bvm=bv.52164340,d.ZG4 https://www.google.fr/url?sa=t&rct=...=gpxUO8lbtDTSZYh8mZ9IOg&bvm=bv.52164340,d.ZG4
lol seriously six years? I mean, we got two years in Germany, i find six a bit unreasonable...is that really UK law?