Database Users

HD not recognised on any PC

Hi Guys, hopefully someone can help me here it is driving me crazy - well, here is my issue.
Doesnt matter what PC I plug my HD into it doesnt get picked up, i looked in device manager and still nothing. Its like its not connected, but it shows on the phone that it is charging. And does charge.
Can someone please help?
Thanks!

Settings - Connection - USB to PC - uncheck 'enable advanced network functionality'

All that was there is ' Enable faster data synchronization '
No advanced network functionality. Im on Telstra NextG Network Australia with there crappy stock rom if that helps.

I'm looking at a stock Touch HD and you're right- they changed the name of the box. So uncheck 'enable faster data synchronization'.

I did but it is still not working.

I have also done a hard reset and restore to manufacturers default and still not working.

What kind of PC are you using? Is it XP? If so you need to download ActiveSync.

Using XP.. I have downloaded and installed Activesync. It used to be picked up on every pc and suddenly now it doesnt.

Opened Activesync ports in your firewall settings?

Yeah its all fine, its as though the PC doesnt even recognise it. Doesnt show up in Disk Management.

hi lucky
you're already the 3rd one with this problem.
if you plug-in the usb connector, is there a dialog popping up on your hd which let's you choose between synch or hd mode?
if not, welcome to the group of disapointed htc owners.
there is already a thread somewhere about this problem. i have exactly the same, but no one could help me until now.
at least i found a way to flash a rom. the usb connection was working for about 20 minutes. afterwards it broke down again...
try the following:
1. shut down hd
2. remove SD and Sim Card
3. plug in the usb cable
4. do a hard reset by holding vol up and vol down while you press the power button
5. confirm the hardware reset
6. when the hd is booting up again, it will do some kind of customization process. during this process active sync should come up on your pc. cancel the device setup in acive sync and wait until your hd is completely configured.
7. afterwards reconnect the usb cable and active sync should work for a while...
let me know if it helped. i'm still searching for a permanent solution for this problem...

Nope, didnt work at all.
Not even the choice to decide what I want to do pops up on the phone.
Do you think it could be a hardware fault?

I think it is a hardware fault because i did a SPL boot and instead of 'USB' showing in the white box "Serial" did.
It just seems wierd because it was working fine for 2 weeks and then it all the sudden stopped and I did no ROM flashing or anything.

Should I try reflashing my device through the SD card and see how I go from there?

did you try a different cable???
I have about 20 different USB -> mini USB and only about 2/3 of them work with phones !!!

Yeah ive tried all different cables, ive tried ones that work with my diamond but still dosent work with my hd.

luckyluke1137 said:
Hi Guys, hopefully someone can help me here it is driving me crazy - well, here is my issue.
Doesnt matter what PC I plug my HD into it doesnt get picked up, i looked in device manager and still nothing. Its like its not connected, but it shows on the phone that it is charging. And does charge.
Can someone please help?
Thanks!
Click to expand...
Click to collapse
Are you getting anything popping up in device manager when you plug it in, in other words does the list refresh like it has detected a new hardware device or is it completely silent? I have seen it a couple of times where a device gets stuck as being recognized as something else. If the list does scroll (responds to the HD being plugged in) do a screen shot of everything in DM then plug the HD in and compare the lists to see if it is showing up as something else. If so, delete the device then unplug and plug in the HD again and have it reinstall the driver.
Good luck,
Gordo

I did what you said Gordo, and it doesnt show up inDevice Manager. Its as though its not even plugged in but for some reason it still recharges off the USB.

I guess about the only other thing I can think of is to plug it in on another PC and see if that computer tries to load a driver. If it does then it is something strange with your computer. If it doesn't then there is something bad with the USB port on the HD (maybe).
Gordo

Yeah I tried that but still nothing, im sending it back to Telstra, since its within 14 days of me getting it I get a whole brand new one!
thanks for your help guys

Activesync , Dataconnect Screen has dissapeared

Active-sync , Data-connect Screen has disappeared when I plug in the phone. I have been trying to search on the forums for something related to this but I cant find anything. I just need to switch back to active-sync so I can flash a new ROM. Thanks for the help

syphen6 said:
Active-sync , Data-connect Screen has disappeared when I plug in the phone. I have been trying to search on the forums for something related to this but I cant find anything. I just need to switch back to active-sync so I can flash a new ROM. Thanks for the help
Click to expand...
Click to collapse
Hi syphen.
First, I would just try unplugging it and plugging it back in, if you haven't done that already. Every now and then the option doesn't appear for me until I do that.
If that doesn't work, go to your settings tab and pick "other" (down near the bottom of the list, you may have to scroll to get to it), and then "USB to PC", you'll then see the checkbox that turns that option on/off.

Sweet that worked thanks very much

HELP Access USB-Debug with broken screen

Hello everyone
I've got a problem and I need your help. My Legend fell on the ground and now the glass and display are both broken. To access my device with adb, which I previously installed, I used DroidAtScreen. But recently I deactivated USB-Debugging eek, and now I can't enable it. I need to "recreate" every single step from the unlocked screen to Menu->Settings->Applications->Development->USB-Debugging. The first step (Menu->Settings) is easy and abvious, but I need the other ones.
Could some of you take some screenshots and upload them? I.e.:
1. Menu->Settings, then scroll down to bottom **Screenshot**
2. Scroll a little bit up until "Applications" reaches first entry **Screenshot**
3. Press first entry (=Applications) **Screenshot**
4. Press fourth entry (=Development) **Screenshot**
5. Press first entry (=USB-Debugging) *Screenshot**..
I know it may seem complicated, but it would be of tremendous help! My idea is to print out the images and lay them over the Legend to find my way to USB-Debugging
THANK YOU A LOT in advance!
memo9

Good thinking, you actually only need 4 screens, here you go...
Good luck replacing the screen! There's plently of material to work with in accesories section

If the digitiser (top glass) is broken i doubt your presses will be in the right place, I have a desire in front of me that has a crack in the top left corner of the digi and pressing "a" on the keyboard pull notification bar down

Thank you very much for the effort of taking the screenshots, but I couldn't access the settings.
The only question that remains is: Does the phone need to be in "charge only"-mode? Because right now, in fact I can access the SD-Card when mounted, so I may have to switch to charge only?
@bonesy: Thank you for the input, but the touchscreen seems to be working fine as I can turn on the phone and enter the PIN-code to unlock it, as well as call a number after opening the phone-application

ADB should work no matter what the mode...why weren't you able to access it?

I don't know... I followed all the steps, connected the phone to my Mac... all this several times, trying to press on the exact location... but haven't succeeded.
I have adb configured as well as DroidAtScreen running and also tried to access it with DDMS..., but when i use the command "adb devices" none is shown. I can access my SD-Card but can't use adb...
I may try again a few times but can't really think of any other alternative than to replace the screen, although I need to access my phone immediately.
Thanks again for all the fast answers and if anyone has an idea or some sort of walkthrough... I would appreciate it.

ADB wont work unless you are using a custom rom OR its selected already.
Maybe a USB port failure?

What do you mean? I have accessed my phone in this environment several times before, everything should be set up correctly. It may be a USB port failure, altough I have tried to plug it into other USB ports.
The only thing I'm struggling with right now is accessing the Debug-mode in the settings.

memo9 said:
What do you mean? I have accessed my phone in this environment several times before, everything should be set up correctly. It may be a USB port failure, altough I have tried to plug it into other USB ports.
The only thing I'm struggling with right now is accessing the Debug-mode in the settings.
Click to expand...
Click to collapse
Ah i see, i meant the phones usb port... Could be 1 pin failed on it stopping certain things working?

Doesn't seem to be the problem since I can mount the phone and access the SD-card, but thanks anyway.

Black screen and no functionality but want to pull data

Hi i dropped my phone and the screen is black. I know it still works because the fingerprint still vibrates and the pc still recognizes it via charging method. I have some important photos that i didn't have backed up and now wish to recover. Can somebody show me steps to get into mass storage ?

jronish said:
Hi i dropped my phone and the screen is black. I know it still works because the fingerprint still vibrates and the pc still recognizes it via charging method. I have some important photos that i didn't have backed up and now wish to recover. Can somebody show me steps to get into mass storage ?
Click to expand...
Click to collapse
Did you have USB Debugging enabled in the developer's menu before the screen went black?

Very sadly no I did not. Can I enable it via abd?

jhs39 said:
Did you have USB Debugging enabled in the developer's menu before the screen went black?
Click to expand...
Click to collapse
Very sadly no.... Can I enable it via adb?

jronish said:
Very sadly no.... Can I enable it via adb?
Click to expand...
Click to collapse
Not that I know of. You might want to try Huawei's computer program HiSuite and see if it can connect to your phone without you changing any options on your dead phone screen.
http://consumer.huawei.com/minisite/HiSuite_en/index.html

jhs39 said:
Not that I know of. You might want to try Huawei's computer program HiSuite and see if it can connect to your phone without you changing any options on your dead phone screen.
http://consumer.huawei.com/minisite/HiSuite_en/index.html
Click to expand...
Click to collapse
Thanks I'll try that. Can you pull data from adb?

jronish said:
Thanks I'll try that. Can you pull data from adb?
Click to expand...
Click to collapse
In general, you can. You'd need to have ADB enabled though. You'd use the ADB pull command.
If anything, are you on stock with stock display size? Do you have apps that keep a persistent notification?
If not, I'd say you could try this;
Basically get someone to match your setup. They'd install any apps that you use which use persistent notifications to exactly match your setup. If none, have them take a picture (with an actual camera or another phone) of their 6P with the notification shade pulled down while plugged into a computer. Then another picture after they click "Charging Only" to switch it to MTP. If you can unlock the phone with the fingerprint scanner, and start up top to pull down your shade, you should be able to follow visual queues to enable MTP instead of charge only mode. Then you could at least navigate the folders on the phone and drag and drop your pictures to PC.
Edit: Assuming your screen still responds to touch, but is just black. Didn't see it specified. It's worth a shot.

jronish said:
Hi i dropped my phone and the screen is black. I know it still works because the fingerprint still vibrates and the pc still recognizes it via charging method. I have some important photos that i didn't have backed up and now wish to recover. Can somebody show me steps to get into mass storage ?
Click to expand...
Click to collapse
Hello... Maybe try this app: https://forum.xda-developers.com/showthread.php?t=2786395
Good luck..!

5.1 said:
Hello... Maybe try this app: https://forum.xda-developers.com/showthread.php?t=2786395
Good luck..!
Click to expand...
Click to collapse
Thanks....I will give that a try and report back!

5.1 said:
Hello... Maybe try this app: https://forum.xda-developers.com/showthread.php?t=2786395
Good luck..!
Click to expand...
Click to collapse
RoyJ said:
In general, you can. You'd need to have ADB enabled though. You'd use the ADB pull command.
If anything, are you on stock with stock display size? Do you have apps that keep a persistent notification?
If not, I'd say you could try this;
Basically get someone to match your setup. They'd install any apps that you use which use persistent notifications to exactly match your setup. If none, have them take a picture (with an actual camera or another phone) of their 6P with the notification shade pulled down while plugged into a computer. Then another picture after they click "Charging Only" to switch it to MTP. If you can unlock the phone with the fingerprint scanner, and start up top to pull down your shade, you should be able to follow visual queues to enable MTP instead of charge only mode. Then you could at least navigate the folders on the phone and drag and drop your pictures to PC.
Edit: Assuming your screen still responds to touch, but is just black. Didn't see it specified. It's worth a shot.
Click to expand...
Click to collapse
I am on stock and all that with no persistent notification and have tried to match it exactly with my brothers phone (same) but i don't think touch functions are working....it should be an easy change to switch off of Charging but touch must be down.......!

RoyJ said:
In general, you can. You'd need to have ADB enabled though. You'd use the ADB pull command.
If anything, are you on stock with stock display size? Do you have apps that keep a persistent notification?
If not, I'd say you could try this;
Basically get someone to match your setup. They'd install any apps that you use which use persistent notifications to exactly match your setup. If none, have them take a picture (with an actual camera or another phone) of their 6P with the notification shade pulled down while plugged into a computer. Then another picture after they click "Charging Only" to switch it to MTP. If you can unlock the phone with the fingerprint scanner, and start up top to pull down your shade, you should be able to follow visual queues to enable MTP instead of charge only mode. Then you could at least navigate the folders on the phone and drag and drop your pictures to PC.
Edit: Assuming your screen still responds to touch, but is just black. Didn't see it specified. It's worth a shot.
Click to expand...
Click to collapse
My device doesn't have USB debugging enabled but I can access it via fastboot! What are the chances of pulling images via fastboot?

jronish said:
My device doesn't have USB debugging enabled but I can access it via fastboot! What are the chances of pulling images via fastboot?
Click to expand...
Click to collapse
None, AFAIK.

God you people....if you have TWRP installed as recovery.....do this until it works right...timing is everything...hold the power button down(I know you won't know if/when it powers off) and hold down the volume up and power button when you think it powers up....volume up and power enters recovery directly, not bootloader....then you can connect to computer and transfer as twrp has adb enabled by default

jamescable said:
God you people....if you have TWRP installed as recovery.....do this until it works right...timing is everything...hold the power button down(I know you won't know if/when it powers off) and hold down the volume up and power button when you think it powers up....volume up and power enters recovery directly, not bootloader....then you can connect to computer and transfer as twrp has adb enabled by default
Click to expand...
Click to collapse
No need to be so condescending. Especially since you offered OP a useless tip.
Why? As stated in their 1st post, their fingerprint scanner unlocks the phone. You can't have a fingerprint set without a pin, password or pattern. Since TWRP does not support fingerprint unlock, they would have to manually input their password for TWRP to access their data and have it show on a PC. As mentioned by OP above, the touch screen is non responsive. Meaning they cannot input their credentials to decrypt.
Edit: Just to confirm, I went to recovery and tried myself. Folders will not show up in file explorer on PC until TWRP is unlocked. ADB devices does show device ID as in recovery, but issuing ADB pull commands does not work. I pulled several folders and all I got was empty folders with no files. If they're encrypted (they said stock, so I'm just going to go ahead and assume they are encrypted) with password/pin/pattern (which we've already established is the case) this will not work.
@OP, I'm not sure of a way you'd be able to get into your pictures at present. Maybe someone with more technical knowledge could chime in, but as far as I can see you need to replace your screen. Either send it in to a repair shop, or DIY.
Here's a link for a new 6P screen (this is just the first link I found). Shop around yourself, see if you can find better prices & also be wary of reviews:
https://www.fixez.com/store/more-brands/huawei/huawei-google-nexus-6p
Here's a few how-to links:
https://www.etradesupply.com/blog/how-to-replace-a-cracked-nexus-6p-screen/
https://www.youtube.com/watch?v=D3j79xygFoQ

so i have used a usb-c hub with an hdmi port and usb port - then hook up phone to a monitor (not computer) and i had a pattern lock - it was really annoying as i had to guess where the dots were as the monitor doesnt show you where the dots are - but i used my mouse to unlock it - if you have a number lock it is easier to unlock - as you just makesure numlock is on then type in your passcode - once there you should be able to navigate round your phone using a mouse - turn on debugging and make sure you have the usb connection set to MTP (media transfer protocol) instead of charge only - id also take off all locking mechanisms to make it easier for yourself - then plug it in your pc and transfer all files across

How to access photos from Note 4 with busted screen?

Hi, a friend has come to me for help. His Note 4 screen died and he asked me if I could extract photos. There is no security, just a swipe up, but with the screen dead I can't plug it into my computer and access the files because I can't click the popup (or notification) to allow this . I tried a Mini-USB to HDMI adapter, but nothing happened.
Does anyone have any suggestions?

Bwwwww said:
Hi, a friend has come to me for help. His Note 4 screen died and he asked me if I could extract photos. There is no security, just a swipe up, but with the screen dead I can't plug it into my computer and access the files because I can't click the popup (or notification) to allow this . I tried a Mini-USB to HDMI adapter, but nothing happened.
Does anyone have any suggestions?
Click to expand...
Click to collapse
1. Is the USB debug on? If yes, try to use vysor, it might install an app on the phone.
Or
2. Nothing happened because the USB debug is off, maybe?
And that is because the developer options are not active.
You can't activate these options because the screen is dead.
There is this vysor app + PC, but it needs USB debug active.
So yeah, but actually no.
You can't do it.
You need a screen. Even a used one.
Pick one of these.