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Hello everibody,
I have an annoying problem: my Qtek sometimes prevents waking up! And only a soft reset can power it on!!!
But the crappiest thing, is that the device doesn't power on when it's cold! I have tested it!!! :shock:
PLZ HELP
It's an hardware prob? It's better to send it to repair? Thx
Oh, another thing :twisted: when the device is power off (and I can't power it on) the green led is still acting like normal, it even stops when no coverage is present. If I try to call to the S100, it rings but I can't do nothing? :?
Great forum, anyway. I have solved nearly ALL of my Qtek probs.
I will add these infos:
ROM: 1.06.04 ITA
RADIO: 1.05.00
Note: I have already tried with an Hard Reset. Nothing resolved. The device simply won't power up when it's below 20° C. And I don't know why.
Your Magician seems to be a candidate for the repair shop of for an exchange. Never heard about a problem like yours
Cheers
Uff... Nobody (except me) have this prob? Can someone try this? Before sending it to repairing, I would figure this s**t out! And maybe find a valid solution...
AND: How can I do the BigStorage trick on my ITA ROM? I know how, but with the other languages... Don't want a foreign ROM only for 20+MB...
I think upgrading the ROM can't change anything, if it's an hardware problem... I want an active device in this winter, cannot reset it all the time!
Possible Solution?
Yet nobody seems to have my prob. But before sending my S100 to the pocket pc heaven, I will explain a possible scenario. I've read that cold can reduce the battery charge dramatically. So what I am thinking:
1) The unit is absolutely normal when warm.
2) When the unit is cold, is STILL normal.
3) When I shut down the unit, the LED is STILL blinking.
4) But then -what the hell- it seems CAN'T turn it to the active status.
5) The only thing that I can do is to RESET the unit. Then when I control the battery status is ALL ok: same level as before. But there isn't the missed calls of who have called me when the unit is in this state!
I think that the low temperature affects the internal battery, reducing it to zero. When the S100 is on this effect couldn't be noticed, because the external battery constantly charges the the internal one. But the charge is not provided when in standby. And so the charge in the internal battery drains... making impossible to turn on the device! But when resetting, the external battery is give power to the internal one, and the device is now fully functional as before.
According to this mess, then I only need to replace the internal battery with anything better, and the device MUST work EVEN if cold...
Now I would like to listen to others, just to convalidate this theory...
Otherwise, the device will make a good and comfortable travel to the repairing center, hoping they will send me a completely new one ( I have accidentally scrachted it one time. And another.)
Hope that you will understand my Huff-Puff post. Hope that someone will see this post.
Cheers,
MocciJ
Yet no replies...
This damn thing has taked too time, and so I'm sending the device to the centre tomorrow...
I've tried to upgrade my old qtek rom to the 1.11 of the I-mate: nothing resolved...
Is it ok to send a device with an imate rom to a qtek centre? Lemme know...
my friend has same problem, I flash radio whit 1.13, 1.12 (rom is 1.12)
I shell open it ....
Click here to read of a similar problem
As far as sending your phone back, which judging by your signature you already have, you need an official rom to be installed if you want it covered by warranty. Not sure on Qtek's policies. Have you sent it yet? What did they say about your Jam rom?
Don't try to make the same thing I did. When try to changing to ANOTHER Rom Manufacturer to see if the problem vanish, remember (at least before sending it) to PUT THE ORIGINAL ROM IN IT!
THEY (AT REPAIRING CENTER) WILL SAY THAT THE SOFT IS CORRUPTED!
This way I avoided my warranty. Hope this info will help.
I'm deciding what to make now. Do I have to pay for this prob, or do I cover my qtek with warm clothes?
Or better find a solution?
If anyone has suggestions, I'm glad to listen. I want my pda back (it stayed out for a month, I miss it!).
Do not make hazardous moves with ur pda when it's in warranty. Or U will pay that the double it's price!
Don't try to make the same thing I did. When try to changing to ANOTHER Rom Manufacturer to see if the problem vanish, remember (at least before sending it) to PUT THE ORIGINAL ROM IN IT!
THEY (AT REPAIRING CENTER) WILL SAY THAT THE SOFT IS CORRUPTED!
This way I avoided my warranty. Hope this info will help.
I'm deciding what to make now. Do I have to pay for this prob, or do I cover my qtek with warm clothes?
Or better find a solution?
If anyone has suggestions, I'm glad to listen. I want my pda back (it stayed out for a month, I miss it!).
Do not make hazardous moves with ur pda when it's in warranty. Or U will pay that the double it's price!
Is there any way you can take it to another repair shop? If I had your problem, ie turning it in with a wrong ROM and being rejected, I would just reflash and drive to another city to have it fixed. They would never know the difference.
If that isn't an option in your country, I guess you will have to pay for the repair, even though it is very unfair, because a 'wrong' ROM can't be the cause of this problem
Thx for this suggestion. Currently I have an Qtek rom perfectly working. But they delivered my Qtek to French for repairing (and I am from Italy), guessing that I haven't that option.
The only thing that I can do to riesumate my warranty is to declare that that rom is OK, downloaded from an official site. The cause is that when the Qtek hasn't made upgraded roms, the imate did. In case, I will say that the problem was there EVEN before the upgrade (it did).
There is currently NO SOLUTION to this problem (it's an hardware problem, and should be repaired by the repairing center -of course-)
-----
I will report what the World Startel Communication (the repairing center) has said (transcribed from italian to english):
1)The product is in delivering phase.
2)The product resulted to be irreparable. It will delivered back.
3)The repairing service has resulted to be out of warranty. We are waiting the consumer to pay the reparation (They said they sent me the price. Currently they seemed to haven't sent nothing).
4)The product has come to our labs.
5)The requested reparation is inserted in our knowledge system.
And that is. The Qtek has delivered, considered irreparable, and when out of warranty is ok for repairing? That's something odd... Considering that I've retrieved how to reach the tracking service only by calling the operator... Now that the S100 is in their labs, they say that the prob is in their knowledge system, which I ignore what it means. Now I suppose that the product reached French before checking the warranty, and this would be to pay something around 10-20€, IF I decide to not repairing the unit...
Ok, that's all. Hoping that this winter isn't getting cold.
Cheers,
MocciJ
Ok, the S100 is in repairing again. They will send me repaired with a price of 50€.
Hope that they will explain me what happened. Otherwise, sending it seems to be the only solution avaible.
They will raise up my warranty, almost that's what I've heard.
So this can be the end of the topic...
Cheers,
MocciJ
They are sending it back, but non-repaired. No cost, but nor warranty at all. They SIMPLY deleted my warranty taking it for 2 months.
Now, what's the real mess with the warranty? Oh yes, the ROM was changed from Qtek to an Imate one, official. They find out that there's a mix between these 2 software, and that they CAN'T upgrade or downgrade it at well: is this possible? Incredible!
They "sincerely" said that changing ROM required a new motherboard, which cost the godness of 200+€... Exactly half the original S100 cost!
QTEK CUSTOMER SERVICE SUCKS! LONG TIME WAITING! NONE REGARDING OF THE CUSTOMER!
Now that my S100 is out from it's warranty, we'll return on how to resolve this TINY, LITTLE prob...
Do we have to cover our Magician with warm clothes? Just let me know your ideas...
Best Regards,
MocciJ
Hi Everyone
I have a dopod d810 (im pretty sure that my dopod is the samne phone as the trinity, since dopod was bought out from htc, the name was changed) that turns on, The HTC screen comes up first (htc made the phone, well dopod did but htc bought the dopod company out)then it just stops and wont go any further. Usualy when I turn on the phone, the HTC screen comes up first then windows mobile 6 loads up etc. I contacted the 3 helpdesk and told them all this and they said that often its a software issue and taking it to a service centre and getting them to reinstall the phones software (from what the service tech told me, they wipe everything and reinstall the phone software and windows mobile 6) should fix the problem.
What I am wondering about is, how do they reload the software in? And is there anything I can try before I haveto take the pda to a service centre? I did a search on the net and the only thing I came accross was a bit of info that says if you want to delete everything on your mobile, hold down the power and reset button using a pin or stylus and this will delete everything and restore the factory settings etc.
If anyone has ever had a similar problem to mine, was it as simple as taking it to a phone service guy to reload the phone software or was it something to do with the hardware. I would like to know because reloading the software apparantly only takes about an hour and I can wait at the service centre, but if it is something more serious like a hardware problem, then thats a realy different story. I know its realy difficult to diagnose these kind of things like this, but as I said before, if someone has had the same problem Ive had, and it was a simple matter of redoing the software then I would realy appreciate knowing. The tech said that since it atleast turns on and the HTC screen shows up, then it "may" be software.
Any advice would be appreciated.
Argh
Hi everyone. I cant believe how easy it is to have fixed this problem. I just did a hard reset. I didnt even think to do this, but I didnt think it would work unless I was in the windows mobile 6 environment. I thought the phone was dead, I guess I assumed the worse since this has never happened before. I just saved myself about $150
I have an unlocked Xperia
When I tried to re-flash the firmware through the sonyericsson update, it got stock at 10 %. Removed the cable, removed the battery and now the phone is dead.
It is even not starting not the three color screen - JUST NOTHING
Like a dead peice.
Tried the mtty but it is not recognizing - which is logical as the device is dead.
Any idea ?
Use the warranty.
I guess you are using Vista?????
If so, use a XP driven system and you will be fine again.
Chris
no mate
it was XP
oops. Sorry to hear.
chris
For how long you used before re-flashing?
It was good or dis you noticed something out of the ordinary?
After re-flashing you still have a warranty?
Pinguino1 said:
For how long you used before re-flashing?
It was good or dis you noticed something out of the ordinary?
After re-flashing you still have a warranty?
Click to expand...
Click to collapse
I used for around 3 days.
I was trying a lot of localizing software - that is why I thought reflashing is good to choose one only.
I think that warranty is there - it is all SE update service which spoiled the gadget
mhg2000 said:
I used for around 3 days.
I was trying a lot of localizing software - that is why I thought reflashing is good to choose one only.
I think that warranty is there - it is all SE update service which spoiled the gadget
Click to expand...
Click to collapse
Localizing softwares don't need reflashing, only a soft reset. Did you try a hard reset after the installations?
Hiya mate, try and run the Sony software update again, I doubt you have any luck though.
I had the same problem as you mate, mine stops at 11% no matter how many time I repeat the update (vista 32bit and 64bit)
I called up Sony technical support and apparently there is no replacement firmware, strange I know, Although Sony gives you the option to use the update service there is no update files to flash the firmware,
I was told the only fix for this problem is at Sony, all I can suggest is you send the unit back to your supplier, as they will hold a warranty, usually, for items found faulty within the 1st 30 days thw supplier usually ship out a brand new one rather than getting the unit fixed,
Or alternatively contact Sony support centre
Hope this help you mate, good luck
i think i read somewhere that someone did a hard reset and it worked...so try that...
I am 100% sure this is a vista fault as confirmed by SE, it also happens on XP64 ( occasionally ) your xp must be upto date ( not fully, just not pre sp2 ) - a hard reset will not work as the software has been wiped and partially over written so there is nothing to recover it from. but i assure you if your screen is saying 11% and the handset is saying 10% then it is a very well known fault which is easily rectified by using a xp machin with flash player, and a full battery.
Hi everyone.
This is my first time in xda and i am here posting because i have a problem with my htc elfin.
I bought the phone from e-bay. The seller told me it was unlocked but in fact it wasnt. It was on Orange and i had to unlock it using a program i bought on ebay (latter i saw it for free online ). The program was designed for htc elf but i was told it would work. Well, in fact it did, but i have a problem... The phone easilly loses network and even when it was network it wont make or receive calls... Texting works ok... I really dont know what to do... Can anyone help me??
Best regards
Hi,
Well, I hate to break the news to you, but it does kind of sound like the phone may be broken... two things you could try anyways:
a) Perform a hard-reset: Switch off your phone, keep both phone buttons pressed (green&red) and switch it on. The out-of-box state will be restored and all your data will be erased (!). So backup your contacts before doing this.
If this does not work, then it is highly likely that your phone has some sort of hardware-issue. But you may still want to try
b) Upgrade the firmware of your phone (including the radio part!). Just look around in this forum, there's basically everything you need. Always pay close attention to the how-to-guides & make sure you proceed exactly as decribed there.
Good luck,
murosama
Hi
I tryed what you said. Hard reset made nothing but updating rom did... I his working better but not perfect... Maybe some antena problem dont you think?
Hi all,
I just bought a new HTC Cruise or T4242 china model, and the guy who sell this to me told me that the phone has touchflo 3d and i assumed that all the applications that an original HTC would have.
Anyway, it has wm6.1 i tried to use the gps and simply the software does not run, i tried to install the footprints but aparently i supposed to upgrade the rom or something like that... I AM COMPLETELY NEW at this.
What i want is to have this phone working as an original or better, with all the htc software like gps, footprint, the touchflo 3d or whatever works, and take all advantage possible of having this device.
COULD ANYBODY PLEASE HELP ME TO FIND THE RIGHT ROM, SPECIFIC INSTRUCTIONS ABOUT HOW TO INSTALL IT (I dont have the knowledge, but i learn fast), AND ALL THE SOFTWARE RELATED...
Thanks in advance, i hope someone can really help me!!!
there is no rom upgrade available (yet), at least not from HTC.
something tells me that something went wrong during installation, because all of it should work.
only one thing: don't overestimate touchflo. it is not 3D i.m.o., maybe 2D....
mikekarim: Try to perform hard reset. Device will go into factory setting and everything must work then.
HTC T4242+ (I need support)
Hi All,
I also have bought an HTC T4242+ via the internet from China, and when I received the phone I found WM6.1 loaded in the phone and I have a problem with it as my voice is breaking or not hearable when I do a phone call!!! I asked many people and they told that I have to upgrade the ROM but infact, I found that there is no Boot Loader in the phone and did not know how to do that, I contacted my supplier who sent me a .rar file and he told me to open it to be UPR file and load it on the TFT card by a TFT card reader, then to press three buttons together, the power, Middle and green buttons until I see bar showing upgrading, then to restart the phone!!! I did all that many times but nothing happend, the bar showed no progress at all!!!! anybody can help to instruct me to how to upgrade the ROM..................??????????? I will appreciate your help guys
I'm afaraid that's one of the negative sides of the fake touch cruise, my friend... I had such fake iolite, I had to sell it because of this issue, and to buy the original.
Hi there, to format the tft card to fat, not fat 16, not fat 32
and try it out.
I hope it works.