Related
Hi I have looked on the forums and have found a bit about phone insurance. I stood on my XDA exec ( I know what a c**k) its knackered. The screen has popped the silver bit on the back has come up in one corner and the flip / rotate mech snapped so the screen flaps about in the wind.
Yes I was drunk
Yes I am stupid
Yes I have made a claim.
I have sent it in today to LSG (lloyds tsb phone insurnace). From looking at other web sites my concerns are as follows :-
1) They will not be able to get the parts to repair the exec.
2) If they replace my phone they will not be able to get an O2 one (I know the imate is the same but I like it in black).
From what I have read elsewhere people have had a real issue getting top of the range PDA's fixed (unless its by the network insurance when they mostly get new ones) Most of the time people get offerd a cash settlement.
Has anyone else claimed through Lloyds phone insurance or any other 3rd party insurance and got a replacement phone ?
If they want to settle for a cash sum. How much should it be ??
any help on this would be good ???
Have edited my first post to be more specific. Anyone ??
here is the answer to anyone who is interested. they tried to get me to take a nokia n91 or n80. I said no.
told them I wanted an exec or the cash. after about 10mins of holding ect I got a supervisor who tried to tell me how good the 91 was. I still said the same. put on hold again.
they came back on and said your exec is in the post.
here's the deal. full new boxed o2 xda exec.
I got my first on in feb 05. this one feels much more solid. the screen flip is much tighter it has come with new rom installed. seams faster.
phone signal is better.
the whole unit seams much more soild than the first one??
could it have been that my first unit was a recon ?
anyway very happy
It seams I spoke to soon. The screen has started to flicker (brown lines jumping all over the place) this is very random but the unit has done it about 5 times now.
It will have to go back.
Can I ask for Cash instead of a new phone ??
Phoned them. Sending it back.
Will make me a cash offer when the get the phone back.
Think im going to go back to Ipaq. Had nothing but problems with this phone.
Hi I have just had my claim paid up by the same insurance (lloyds bank) They told me they do not have any xda replacements and would either give me a nokia n91 or cash settlement I went for the cash they paid me £450 for a xda IIs (ba) £450 is the maximum they pay out so you would more than likely get the same.
I have been informed by a supervisor today that the max they will pay out is £600. They use GSMarena.com to price up what they pay out. Universal costs around 550 - 650 GBP depending on where you look.
The girl on the phone said they will price it on the day the get the damaged one they sent me back. They have 3 suppliers (she would not name them) and they take the average as the units value. I would think they then knock a bit off.
I expect at least £500.
andytl
How quickly did they pay you. I have read on other sites it takes them ages to sort it out.
If you look on there website it states a maximum figure of £450 I doubt they will go over it.
I am a platinum account holder and should be covered up to 600 GPB
We will see I will post when I find out.
Lloyds TSB insurance
Hi!
I've claimed for 2 Xda2i machines that I lost via lloyds TSB insurance which is part of my gold account. each time they've been great at sorting things out for me.
My last claim they informed me they had no replacements and so like others have already mentioned, went for the cash settlement. They paid me £450.
You can only claim twice in every yearly period so I've used up my 'allocation' as it were! I'll ring them next to see when I'm allowed to claim again if needs be. To minimise my risk, I've started carrying my phones in aluminium cases, in my pocket where they cannot fall out and get lost/broke screens again !
I recommend lloyds tsb insurance via lifestyle services group - quick hassle free insurance !
Cheers! Dennis! West London UK!!
Well got the call today. £569.00 offered and taken.
Going to jump ship to ipaq hw6915 here I come.
Ill no doubt be back.
Don't know if this has been posted before (did a search for battery replacement didn't find any article abt it), just surfing the net trying to find battery for my Tilt and found those information about the Wing, thought to share with all Wing users.
http://www.wmexperts.com/articles/tmobile_replacing_overheatable.html
http://www.phonenews.com/t-mobile-a...faulty-dynapack-t-mobile-wing-batteries-3126/
Cheers
thanks for the info its time to get me a new battery
Funny thing is, just a couple weeks ago out of no where and not prompted by me at all, Tmobile sent me a new battery for my Wing. It has a small bend in the corner but it seems usable. I don't see myself using it for quite some time as my battery now is perfect but i guess I have a backup whenever I need it!
i didn't receive a battery maybe mine isn't a dynapack, too lazy to get up and look.
even though this isn't rom related it is very important information. I would like to know what date and how to tell if your pack is a dynapack though.
mcdavey said:
even though this isn't rom related it is very important information. I would like to know what date and how to tell if your pack is a dynapack though.
Click to expand...
Click to collapse
If you just open your case it says at the top of the battery. So, how do you go about getting a replacement battery? Call Tmobile and complain about my battery overheating?
Here is my battery and I still haven't received a replacement. My phone has never even been left in the heat or anything. It expanded to more than double its original size and broke the back cover to where I had to purchase a new cover. Should I be able to contact them about a new one cuz I've heard of ppl trying that and T-Mobile plays dumb about it.
EDIT: I also only use the supplied charger and usb cable.
mcdavey said:
even though this isn't rom related it is very important information. I would like to know what date and how to tell if your pack is a dynapack though.
Click to expand...
Click to collapse
If you just open your case it says at the top of the battery.
armyboi4id said:
Here is my battery and I still haven't received a replacement. My phone has never even been left in the heat or anything. It expanded to more than double its original size and broke the back cover to where I had to purchase a new cover. Should I be able to contact them about a new one cuz I've heard of ppl trying that and T-Mobile plays dumb about it.
EDIT: I also only use the supplied charger and usb cable.
Click to expand...
Click to collapse
That looks awful and it's dangerous to use battery in that state... Call Tmobile tech support and ask I guess...
armyboi4id said:
Here is my battery and I still haven't received a replacement. My phone has never even been left in the heat or anything. It expanded to more than double its original size and broke the back cover to where I had to purchase a new cover. Should I be able to contact them about a new one cuz I've heard of ppl trying that and T-Mobile plays dumb about it.
EDIT: I also only use the supplied charger and usb cable.
Click to expand...
Click to collapse
I called tmobile last night, and said my battery was overheating, and that I saw online there was a recall on the dynapack batteries. After being transferred to about 6 different people, I was finally transferred to HTC's support number. Unfortunately, it was closed, so I plan on calling today and seeing what they say. From what I understand, they know about this issue, so they should just end out a new one. I'll report back after I call.
dougstoner said:
I called tmobile last night, and said my battery was overheating, and that I saw online there was a recall on the dynapack batteries. After being transferred to about 6 different people, I was finally transferred to HTC's support number. Unfortunately, it was closed, so I plan on calling today and seeing what they say. From what I understand, they know about this issue, so they should just end out a new one. I'll report back after I call.
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Click to collapse
Good deal man hopefully they actually have customer service unlike t mobile. I dont use that battery anymore once it expanded and broke the back cover and the actual phone where it holds the back cover. So I had to use the warranty and im on my second one now. After taking it out it kept expanding more and more and is now about 3/4 of an inch thick. The cell inside is like a huge bubble!
armyboi4id said:
Good deal man hopefully they actually have customer service unlike t mobile. I dont use that battery anymore once it expanded and broke the back cover and the actual phone where it holds the back cover. So I had to use the warranty and im on my second one now. After taking it out it kept expanding more and more and is now about 3/4 of an inch thick. The cell inside is like a huge bubble!
Click to expand...
Click to collapse
Well, just got off the phone with tmobile, and they sent me to HTC's support. They checked the serial number and it was outside the warranty so they said they couldn't do anything for me. They suggested to purchase a new battery. I'm at work, so I really didn't have time to get into it with them, and I would think if I spoke with a supervisor and told them they didn't want a lawsuit, they should replace it. Either way, no luck so far, but I might call back later after work.
dougstoner said:
Well, just got off the phone with tmobile, and they sent me to HTC's support. They checked the serial number and it was outside the warranty so they said they couldn't do anything for me. They suggested to purchase a new battery. I'm at work, so I really didn't have time to get into it with them, and I would think if I spoke with a supervisor and told them they didn't want a lawsuit, they should replace it. Either way, no luck so far, but I might call back later after work.
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Click to collapse
I dont see what warranty has to do with it if it was RECALLED!!!
armyboi4id said:
I dont see what warranty has to do with it if it was RECALLED!!!
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Click to collapse
Yeah I don't get it either....I guess I'm going to have to call and speak with a manager and let em have it. It's just a hassle though.
Dude i've never called T-Mobile without it being a hassle. Of course I never WANTED to stay on the phone for an hour, but I think i've been on the phone AT LEAST 40 minutes the 3-4 times i've had to call them. You would think they get paid to transfer. It's all they do, lol. I read somewhere on here (and other places) that you could get the wing for like $100 with a "Windows Mobile" promotional code. I called and spoke to a customer service rep. about it and she said the code was accepted. It worked. I said what plan I wanted and that I wanted unlimited text/data. She made it happen and I got my phone a few days later. I waited a few days and then called back to make sure I got the deal I said I was going to get. Basically every person I spoke to said they are "sorry" that it happened and whatever else. So instead of me paying between $150-200 to get the phone + activate it, I had to pay like $400-450 regular price. A big difference, especially when you're trying to save for a down payment on a new car. So I had to send it back and cancel the service. And I was forced to pay like a $50-55 bill when I wanted to re-open my account this time around a month or so ago. And I only used the phone for like 2 days at that time too! It was a big hassle.
itslinx said:
Dude i've never called T-Mobile without it being a hassle. Of course I never WANTED to stay on the phone for an hour, but I think i've been on the phone AT LEAST 40 minutes the 3-4 times i've had to call them. You would think they get paid to transfer. It's all they do, lol. I read somewhere on here (and other places) that you could get the wing for like $100 with a "Windows Mobile" promotional code. I called and spoke to a customer service rep. about it and she said the code was accepted. It worked. I said what plan I wanted and that I wanted unlimited text/data. She made it happen and I got my phone a few days later. I waited a few days and then called back to make sure I got the deal I said I was going to get. Basically every person I spoke to said they are "sorry" that it happened and whatever else. So instead of me paying between $150-200 to get the phone + activate it, I had to pay like $400-450 regular price. A big difference, especially when you're trying to save for a down payment on a new car. So I had to send it back and cancel the service. And I was forced to pay like a $50-55 bill when I wanted to re-open my account this time around a month or so ago. And I only used the phone for like 2 days at that time too! It was a big hassle.
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Click to collapse
WOW thats garbage man, yeah T-Mobile sucks anyway... No 3G, horrible coverage area, hell I really miss my Verizon!!!
well at least it's cheap.....
are they still doing this? I have a dynapack, purchased in aug 2007.
wrong number mabey?
itslinx said:
Dude i've never called T-Mobile without it being a hassle. Of course I never WANTED to stay on the phone for an hour, but I think i've been on the phone AT LEAST 40 minutes the 3-4 times i've had to call them. You would think they get paid to transfer. It's all they do, lol. I read somewhere on here (and other places) that you could get the wing for like $100 with a "Windows Mobile" promotional code. I called and spoke to a customer service rep. about it and she said the code was accepted. It worked. I said what plan I wanted and that I wanted unlimited text/data. She made it happen and I got my phone a few days later. I waited a few days and then called back to make sure I got the deal I said I was going to get. Basically every person I spoke to said they are "sorry" that it happened and whatever else. So instead of me paying between $150-200 to get the phone + activate it, I had to pay like $400-450 regular price. A big difference, especially when you're trying to save for a down payment on a new car. So I had to send it back and cancel the service. And I was forced to pay like a $50-55 bill when I wanted to re-open my account this time around a month or so ago. And I only used the phone for like 2 days at that time too! It was a big hassle.
Click to expand...
Click to collapse
Dude, that sucks. I used the windows mobile promo and I got the wing for 50 dollars, with a 1 year contract and a free blue-tooth.
Mabey it did not work for you because you called a custormer rep and not the promotion hotline. I forgot the number but the first time I called I got some B**** who was telling me this 90 day crap. Then I kept on calling till I got this cool guy who told me what i needed to do. A few days later my wing arrived! ps i brought the code on ebay for $5.
fzzyrn said:
well at least it's cheap.....
are they still doing this? I have a dynapack, purchased in aug 2007.
Click to expand...
Click to collapse
I havent really seen where they are cheap. When I had verizon with the unlimited (fast)internet it costed less than my t mobile with no internet. Its a family plan w/ 2 lines. I dunno.... as soon as my contract is up I'm a goner, hell by then i'll be deployed anyway so its cool....
fzzyrn said:
well at least it's cheap.....
are they still doing this? I have a dynapack, purchased in aug 2007.
Click to expand...
Click to collapse
Yeah, they are still doing it. I would call immediately. Eventually, they will transfer you to HTC's service. THey have a way of checking the purchase date from the serial number on your phone. BTW, you will have to call from another phone....but I would do it now before it's out of warranty.
I have spent the last two days reading all the past forums on the problems that people are having with the mogul being stuck in the bootloader screen. I find my problem a little more unique. My phone, about three months ago would get stuck in the bootloader screen after I did a soft reset. I could get out of it if I plugged a cord into the mini usb on the phone. Now I can't. I can't get it out of the bootloader at any effort. I have never tried to upgrade the rom or anything. Its all stock. I tried downloading the exit boot loader program, the program says it worked, my phone will shut off on its own and then go back into the bootloader screen to no avail. I even took it to the sprint repair and they said it is a brick. I'm at my last straw, anyone have any ideas before I give up and buy a new phone.
Thanks.
you have a hardware failure. Time for a new phone.
I was worried about that. Thanks for the info.
Just a little update. Although my phone never connects through active sync, I can upload rom, at least it shows it going through 100% on the phone screen. After the upload it goes back to the bootloader screen and is stuck again. Is this still a dead phone?
Yes it is dieing
Mine did the same. Did a hard reset and put on the latest ROM...fixed and going strong.
btw, take out your mini SD before the reset...hope it works out and you havent trashed the phone...Sprint repair told me the same thing..DOA...can't hurt to try it.
Just on 9/14 I began to experience the same problem with a refurb that I was sent just 5 months ago as a warranty replacement to my original phone. I also made this post in another thread about it:
http://forum.xda-developers.com/showpost.php?p=4547989&postcount=18
I've been calling Sprint over and over about it, they refuse to do anything about it. I was told just a few days before this problem began that they would allow me $150 towards a new phone upgrade with a 2 year contract extension, but now they tell me I can't do that until January and they can't find any notes about it from the person who told me I could do it. I was told I would be given a new retail packaged phone, instead I got a refurb that lasted me 5 months. I've been nothing but lied to by Sprint, when I got the refurb they said I had 30 days to add insurance on it and they would send me a new phone, I said I would think about it and call back within 30 days if I decide to get insurance, but they put it on my account anyway without my permission. It took me 5 months to get them to finally take the insurance off my account on 9/11 and just 3 days later it starts having this problem... argh... any ideas or ways to get through with Sprint to get more towards an upgrade?
I was wanting to get the Touch Pro 2, if I wait until January they will offer me $150 for 2 year contract extension and $100 mail in rebate bringing the $600 price tag down to $350. I paid $300 initially for my mogul and now have a 5 month old dying refurb. I think sprint should offer me at least half my money back from my Mogul for another $150 towards an upgrade bringing the Touch Pro 2 down to $200 which is far more reasonable, after all Verizon is offering the same phone for $200 with 2 year contract. I was talking with retentions for the 2nd time today threatening to cancel, yesterday they were offering to get me to the Advanced Tech Support to do an advance exchange for a new phone of a different model (I was thinking they might offer a Touch Pro) and transferred me, then when the tech support asked for my wireless number I gave it to them then the call got disconnected, looked like they had hung up on me. When I called today they told me otherwise, and the only offer they would make me is to allow me out of my current contract with Sprint so I could cancel my service and find another provider. I'm on the $30/mo SERO plan... of course I don't REALLY want to leave Sprint... Does anyone have any other strategy for pushing Sprint to keep a customer and offer at least SOMETHING? I don't know what else to do, I've wasted so much time with Sprint and haven't been getting anywhere with them.
BTW: when I took it to a Sprint store they offered to re-flash the ROM on it but said there is an equal chance of fixing it or bricking it, but they would not offer any liability if it got bricked. I can flash the ROM myself with activesync just as well as they can, I can I brick it just as well as they can, do you think it's worth attempting it and that might fix it? Or is there any REAL potential for bricking my phone?
Just do an advanced replacement online through sprint.
It will not allow me to do an advance exchange or upgrade on Sprint's website, it directs me to sprint.com/everythingplus because I am on the SERO 500 plan. I also tried calling 888-882-4030 which is the number for Sales for employee referral accounts and was given the same price on the Touch Pro 2, it's not any different for SERO accounts or online, it's all the same.
Well if you go to ppcgeeks and look at the touch pro 2 section people are getting the TP2 with sero at the regular upgrade price with an extension.
hi ppl,
I am now on my fourth hero through orange UK, having had the previous ones replaced due to.faults with the phone's earpiece.
I am aware that orange's policy to offer a different model replcement after the third replacement, so I am thinking, if my phone breaks again(which I could just make up that it has), what model are they likely to allow me to choose from?
Will it be from the same price range as the hero or will they allow me to choose from something like the desire since its the only other phone that orange offer that runs on HTC sense? (which is why I chose this phone anyway). obviously I wouldn't settle for a tattoo.
any advice from people who have been offered a different model through orange care is much appreciated. also any ideas on what I should say to tie them down to giving me the desire?
thanks a lot
mcall_r
Sent from my Hero using the XDA mobile application powered by Tapatalk
<rant>
Aaah, Orange, who are replacing my Toshiba TG01 for the 3rd time tomorrow. When I called in I got disconnected loads of times, and eventually got through to sales (who were the only people to pick up inside 10 mins), who then put me straight through to a CSR. The CSR was absolutely useless, barely understood English and was trying to follow a script ("my phone doesn't turn on" - 'ok, can you go into the menu and reset it' - "..."), and eventually decided that I didn't own my own account and refused to help me any more. After repeatedly asking for a manager I got put through to a supervisor and got into an argument with him because although my charger and handset were faulty, Orange would only replace one at a time, would only provide refurbished kit (the failed unit was a damaged refurb device) and I would have to call back for the charger replacement. Eventually I gave in, and the replacement was dutifully shipped to the wrong address.
</rant>
So I wrote in an angry email, and a few hours later one of the email support team called me back. She then agreed to provide a brand new handset, charger, case and battery, and mentioned that if you had more than 3 replacements inside the first 6 months of owning the original device then Orange would offer you a replacement model of a different type and equivalent to what you were replacing. However the models they offered were really nowhere near the TG01, so I am taking a new one and selling it.
As for your case, I would suggest you write the email support team a very detailed explanation of the problems, including dates and so forth, mention the sales of goods act, and at the very least get a factory new Hero you can then sell towards the cost of a Desire. It is very unlikely that Orange will replace your 10 month old Hero with its latest shiny new super-phone at no cost. This is like asking BMW to replace a problematic 1 series with a brand new 7 series.
@mcall_r: If you manage to get a Desire out of Orange do let us know, but I don't rate your chances.
My wife had a similar situation with Orange & a Blackberry, replaced at least 3 times. In her case, on possibly the fourth replacement, they couldn't even offer the same model due to lack of stock. She got bounced round between various people & the only thing that came across consistently was that all they'd offer her was inferior old junk. Some of the staff were exceptionally rude, particularly when she got upset at one point. There was more chance of Santa dropping off a replacement phone (& no it wasn't Xmas), than of these people offering her a replacement that was at least as good as her faulty phone.
She wasn't being unreasonable. She'd have even taken an inferior phone but they couldn't offer her one with gps (though a couple did claim certain models had gps - only when I checked & pressed them they changed that to 'well it has gprs...' Can you believe it? I mean, wtf?)
The last person insisted there was nothing they could do if they had no stock; they could only offer her what the system offered & there was no way for them to know when they'd have more stock in of her existing model.
The next day she called into a local Orange shop to complain before calling trading standards. The guy in the shop was very helpful (& she hadn't needed to mention trading standards; think he was just a nice guy). He told her they'd got stock in that morning & essentially that the woman she'd spoken to the previous evening had lied to her, as she would have known stock was due in.
I know some of the employees are decent human beings & others who might be borderline will be under a lot of pressure, but as a whole, I'd not piss on Orange if they were on fire.
Oh dear,
Im sad to hear your stories about orange's poor customer service (in some departments).
Funnily enough I actually work for orange, in an orange shop, and we in retail have little to no contact with what goes on in the call centres which is why i decided to ask on here to see if anyone else has had similar experiences. Also the fact that I do not have the hero on my employee contract, only on the personal one I took out to get it.
I find that through 150 if you go through to the correct options (for instance handset replacement the options are 1,3,1,1) you get through to the nice helpful people in Darlington, North Tyneside or Newcastle, who actually most of the time know what you are talking about.
I cannot say the same about the call centres in India. Their main job is to provide support for accounts, for example adding bundles and changing service plans. They mainly read off a script and have little experience with the mobile phones themselves so do not know the ins and outs of them. Ergo them thinking that GPS and GPRS are the same thing.
So what is the email address for the email support team that I can try and complain to?
Out of curiosity, i am on orange with a 3 month old hero and the earpiece is broken.Is it a common thing? Can i get it replaced for free? Finally i cancelled my insurance and a day later the earpiece failed,did you go via phone insurance? sorry for the questions but i am raging quite a biit that it happened after i cancelled lol
The email is a page on the site, you have to go through the pages and enter some details to it to the right team. Mark it for the attention of Misha, I found her very helpful.
Insurance or not, you are covered by the sales of goods act, so a 3 month old phone should be fit for purpose. Under that you should be able to get a replacement under that.
Both orange and the company i have got the phone from have said they do not provide a replacement without insurance? I have to send the phone to HTC which i have done with my magic many times,this means no phione for me fora few weeks total BS Tbh
Hallo everyone, I couldn't find any new threads so I'm starting a new one. I took my HD2 to a Milan service center because there was a slight crack in the LCD screen; the phone fell from my hands, it was in its case but cracked anyway..I accepted a hefty 201 Euro charge, and was told that I would get it back (fixed..) in 7/10 days. This was on My 18th. After 2 weeks I called and was told to call HTC directly, there were no news. HTC told me there was a shortage in LCD screens, the problem was being solved and to call back in another 2 weeks. I called yesterday (HTC Europe..) and I was told the problem is indefinite, they have no idea when it will be solved. I asked why wasn't I told right away, I could have kept my phone (it was working) until they had fixed the shortage...and so
today HTC called me back and proposed to return me the HTC2 NOT fixed, that I should ask the service center that I did not want to fix it, and I would "only" be charged for the delivery service to and from the HTC service.
At this I blew up, and said in NO WAY was i going to ask to have it back not fixed so it would look like I did NOT want it fixed...just so they could charge me for it! I still need a fixed phone! So I just told him to keep it there until they had solved the hardware problem, and I would have a consumers' association write to them...
..I'm thinking of buying a new phone, maybe this new Samsung Galaxy...
..but I'm SO ANGRY!!! NO MORE HTC!!!! Does anyone know what is going on? I've never heard of anything like this!!!
Sorry for your bad experience. Quite a few people here will be familiar this kind of thing. I once tried to make a warranty claim on my HTC Touch Pro...in the end I gave up.
Check how much the 'postage' charge is before you agree to anything. This and the handling fee is normally quite high (well, in the UK it is). Keep complaining about it and don't back down?
HTC bad customer support
Thanks for your reply Ouzo..but I am in now way going to get them to send me back the phone if they don't fix it, and have to pay for postage! I'm going to have a lawyer write to them, and a Consumers' Association. They can keep it until it's fixed. And they HAVE to fix it sooner or later or start paying penalties. The doc I signed says I have to pick it up within 90 days or I will be charged for deposit...
What I am going to do, is go out and buy another phone...and NEVER AGAIN an HTC...
I'm not sure if any of the other phone manufacturers are any better unfortunately. Either way, good luck with your new phone, and good luck getting your phone fixed by HTC.
bionksie said:
Thanks for your reply Ouzo..but I am in now way going to get them to send me back the phone if they don't fix it, and have to pay for postage! I'm going to have a lawyer write to them, and a Consumers' Association. They can keep it until it's fixed. And they HAVE to fix it sooner or later or start paying penalties. The doc I signed says I have to pick it up within 90 days or I will be charged for deposit...
What I am going to do, is go out and buy another phone...and NEVER AGAIN an HTC...
Click to expand...
Click to collapse
I would never claim in a warranty for just this reason. Smash it pay the £20 for excess on the insurance get them to pick it up and take it away and get a replacement at the door.
I've done this two or three times with my mobile insurer, works a charm. I'd pay the £20 excess again and again just for the privilege of getting them to take it away and getting a replacement there and then.
HTC Customer support is bad!
Hi Kalavere, that's pretty funny! But unfortunately I don't have insurance. I didn't even have that option, it wasn't a telecom device, but I bought it unlocked from a regular store. I going for the Samsung Galaxy...and when they decide to send it back to me, it's being sold. Goodbye forever HTC..
(though I know that Samsung Customer Service will be just as bad...).
Can totally empathise with your situation. Sent my HTC Desire for repair (external speaker stopped working) in UK 6 weeks ago. Sent it in original retail packaging with battery.
Only just received a replacement today. It arrived in bubble wrap in a plastic envelope...no retail box, no battery and lost proof of purchase.
Have had several shouting matches with their p!$$ poor customer services deparment. Have emailed UKs BBC Watchdog TV programme for help in getting some sort of compensation. Will let you know if I get any joy.
In the meantime, I would recommend anyone else in the UK who has problems with HTC Customer Service to also email BBC Watchdog....the more that email, the more something might get done.
BBC or HTC
babblerx said:
Can totally empathise with your situation. Sent my HTC Desire for repair (external speaker stopped working) in UK 6 weeks ago. Sent it in original retail packaging with battery.
Only just received a replacement today. It arrived in bubble wrap in a plastic envelope...no retail box, no battery and lost proof of purchase.
Have had several shouting matches with their p!$$ poor customer services deparment. Have emailed UKs BBC Watchdog TV programme for help in getting some sort of compensation. Will let you know if I get any joy.
In the meantime, I would recommend anyone else in the UK who has problems with HTC Customer Service to also email BBC Watchdog....the more that email, the more something might get done.
Click to expand...
Click to collapse
Try to use my tread for that BBC w.dog
If it's help you.I'll be happy.
http://forum.xda-developers.com/showthread.php?t=844980
HTC servic in UK is boring at all.