Database Users

T-Mobile does not warranty batteries after 90 days

I called customer service today to see about getting the battery replaced on my G1. I explained that I am only getting a few hours use before having to recharge and that I have turned off all unnecessary services and dimmed the screen and set the timeout to a minute. The first rep determined that I needed a new battery, he placed me on hold got their hold music for about 2 minutes then got cut off - no callback from the rep. I called back into customer service, got a new rep he played 20 questions with me and determined that I needed a new battery. At this time he checked the warranty on my phone, obviously still in warranty, but the battery is classified as an accessory and the warranty on it expired on January 19. He told me I would have to speak to the accessory department and buy a new battery. I told him that I should not have to pay for a new battery since it is an essential part of what makes the phone function and without it, the phone does not work. He kept insisting that I have to talk to accessories to get a replacement, I kept telling him that I should not have to pay for equipment that was part of a phone that is covered by a 1 year warranty. He placed me on hold to check with a supervisor to see if there was anything else they could do for me. The supervisor offered to have T-Mobile pay for half of the battery, I found this completely unacceptable, telling the rep that I still don't understand why I should have to pay for a piece of equipment that is essential in making my phone work. All of this went on for about 20 minutes, and finally offered to transfer me to HTC to see what they could do, I asked him to warm transfer me and explain the issue so I wouldn't have to explain it for a 3rd time, he agreed. He brought the HTC rep on the line, she told me they could replace the battery but I would have to buy a new one and then return the old one and get a refund stating this was their way of guaranteeing that they get the defective battery back. I asked why they couldn't just hold my CC number and charge me if I didn't return the battery, she told me that isn't how they do things. I refused to buy a new battery and we said goodbye.
At this point I was pretty pissed off, fortunately I know some people at a couple of the T-Mobile stores, I went down and talked to a salesman there that I haven't actually worked with, but he knew who I was. I explained the situation, he told me to wait a minute and disappeared into the back room for a couple minutes, when he came out, he handed me a battrey from a returned G1 and said keep both batteries.
Moral of the story, if you have had your G1 less than 3 months call T-Mobile and get the battery warrantied.

did you have insurance on the phone??

yes i have insurance on the phone

Odd, I just finished speaking with a rep and they say no such [extended] battery replacement program exists at the moment. T-Mobile is well aware of the battery issues with this phone, and have known even before the release (a previous rep informed me that during field testing, the phone only lasted 3 hours. )

dont know anything about an extended battery replacement, I called about the standard battery.

Warning: Take this with a grain of salt. I got this info from a sales rep at a corporate t-mobile store.
So I went to a t-mobile store over the weekend, I had a issue with my back cover, and asked about any new batteries. The guy gave me a new back cover and a 2nd battery (free) to hold me over until the new ones came out. He told me starting next week, the new G1s will be shipping with a better extended battery, and should be starting a replacement program for current g1 owners. I just hope its true.

TimSykes said:
Warning: Take this with a grain of salt. I got this info from a sales rep at a corporate t-mobile store.
So I went to a t-mobile store over the weekend, I had a issue with my back cover, and asked about any new batteries. The guy gave me a new back cover and a 2nd battery (free) to hold me over until the new ones came out. He told me starting next week, the new G1s will be shipping with a better extended battery, and should be starting a replacement program for current g1 owners. I just hope its true.
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Please refer to:
haykuro said:
Odd, I just finished speaking with a rep and they say no such [extended] battery replacement program exists at the moment. T-Mobile is well aware of the battery issues with this phone, and have known even before the release (a previous rep informed me that during field testing, the phone only lasted 3 hours. )
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yeah I know, I read that, and I am giving posting info I was told about. thats why I said take it with a grain of salt. One of the reps are wrong. The one I spoke with, or the one you did. But I have heard from more then one rep at different locations they are working on a replacement program.

FYI.
HTC give 12 months on batteries and 24 months on device. If you get issues with T-Mobile just go direct.

Just to clear the air...
Hey, Just to clear the air on warranty issues for cell phone accessories. I work for T-Mobile, and no they do not honor warranty on any accessories after 90 days. The handset itself has a 1 year warranty, and all accessories included in the box, i.e. home chargers, wired earpieces, and yes batteries, only have a 90 day warranty. Just being honest here, but seriously, people are hard on their phones. Some phones do have battery issues. Then again, some people just never stop talking, text messaging, or web browsing on their phones. I wonder why their batteries don't last??? Not to mention, the one's who I ask a customer, "When you're on MySpace, or FaceBook for like 3 hours at a time, does the back of your phone get hot?" 9 times outta 10, I hear "Yeah!!!" as the reply... Hmmm... now here's a hint HEAT AND ELECTRONICS DON'T MAKE A GOOD PAIR!!! The other scenario is they talk on the phone while it's on the house/car charger, again that causes the phone to get hot... See previous hint. I'm not saying that all claims are BS, but 99% come from idiots who abuse their phone, and only about 1% come from people who really get a defective unit... No offense to you ranger. I'm just stating the facts here. Oh, and don't put in a claim for insurance... Just go to Ebay, and search for your phone models battery, and include OEM in the search. I've gotten batteries with a new battery door cover for $1 plus shipping, and it's the official battery, not an aftermarket. Save time and money that way. Hope my rant was useful.

Bmore_Shag said:
Hope my rant was useful.
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Not really when you consider that you're calling the majority of your customer base idiots.

I just got t-mobile to send me a replacement battery for my G1 (via free ground shipping), which 1. I got my G1 from ebay, and 2. my plan is a month to month that has only been activated for 1 month.
The first time i called I was told i had to contact HTC. I called HTC and they wanted me to pay for the battery unitll i sent my faulty one back. After askin the HTC rep plenty of qestions, It turns out they pretty much gives t-mo just the phone, so all "acessories" are handlede by tmobile. HTC told me they would recieve the battery then just end up sending it to t-mo. Once i heard that, I respectfully declined that offer from HTC. (HTC reps are very very nice people)
I then called Tmo back and asked why i would have to send the battery to HTC, when it was just going to be sent right back to t-mo in the end. I was put on hold for a couple minutes, transferred to another department who offered to send me the new batt (and told me i dont need to send the old one back). They offered to ship it for free via ups ground, or fed ex 3 day for an extra fee. I took the free shipping.
I still give a thumbs up to t-mobile tech support as everyone was very nice and willing to listen. Something tells me a part of it was how polite i try to be when dealing with people like this.

I have to agree with Uberingram.
I have been in wireless for 5 years and this is one of the worst PDA phone batteries I have ever used. This battery capacity was far underestimated for this type of device.
How can you begin to get angry at a customer for using there phone to its fullest capacity? You say, " Then again, some people just never stop talking, text messaging, or web browsing on their phones ", well, that's what they did pay for, correct? T-Mobile should provide a handset that is able to meet the expectations set fourth.
Yet, I understand your point of view, it is annoying when I have a customer who is addicted to posting there status on Myspace every 2 minutes, and they come in barking about battery life. Yet, I have no grounds to defend the phone on with this devices battery.

jimmy8301 said:
I have to agree with Uberingram.
I have been in wireless for 5 years and this is one of the worst PDA phone batteries I have ever used. This battery capacity was far underestimated for this type of device.
How can you begin to get angry at a customer for using there phone to its fullest capacity? You say, " Then again, some people just never stop talking, text messaging, or web browsing on their phones ", well, that's what they did pay for, correct? T-Mobile should provide a handset that is able to meet the expectations set fourth.
Yet, I understand your point of view, it is annoying when I have a customer who is addicted to posting there status on Myspace every 2 minutes, and they come in barking about battery life. Yet, I have no grounds to defend the phone on with this devices battery.
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Well said however I don't believe that T-Mobile will ever ante up to our better battery demands. That being said I think we should all be content with what we have, make do or go a different route (either with a different battery or a different phone all together). It's the price we pay for basically being Google/Tmo's unpaid beta testers.
For all those that want to *****, piss and moan: Have a blast. Life isn't fair but I'll call you when it is.
Bmore_Shag, I would watch what you call your customers. It would probably best that you call us all a bunch of idiots and not be a T-Mobile employee at the same time. I fire employees that play that card on forums where I work. Just food for thought.

uberingram said:
Well said however I don't believe that T-Mobile will ever ante up to our better battery demands. That being said I think we should all be content with what we have, make do or go a different route (either with a different battery or a different phone all together). It's the price we pay for basically being Google/Tmo's unpaid beta testers.
For all those that want to *****, piss and moan: Have a blast. Life isn't fair but I'll call you when it is.
Bmore_Shag, I would watch what you call your customers. It would probably best that you call us all a bunch of idiots and not be a T-Mobile employee at the same time. I fire employees that play that card on forums where I work. Just food for thought.
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Just to let you know if you really want to complain to anyone at T-Mobile, and this goes for everyone, PM me and I will tell you how.
If enough of you flood the box with battery issues I am sure it will be solved soon LOL and remember to threaten them with a cancellation, tell them you will cancel your contract and sue if they charge you an EFT.

Bmore_Shag said:
Just being honest here, but seriously, people are hard on their phones. Some phones do have battery issues. Then again, some people just never stop talking, text messaging, or web browsing on their phones. I wonder why their batteries don't last??? Not to mention, the one's who I ask a customer, "When you're on MySpace, or FaceBook for like 3 hours at a time, does the back of your phone get hot?" 9 times outta 10, I hear "Yeah!!!" as the reply... Hmmm... now here's a hint HEAT AND ELECTRONICS DON'T MAKE A GOOD PAIR!!! The other scenario is they talk on the phone while it's on the house/car charger, again that causes the phone to get hot... See previous hint. I'm not saying that all claims are BS, but 99% come from idiots who abuse their phone, and only about 1% come from people who really get a defective unit... No offense to you ranger. I'm just stating the facts here. Oh, and don't put in a claim for insurance... Just go to Ebay, and search for your phone models battery, and include OEM in the search. I've gotten batteries with a new battery door cover for $1 plus shipping, and it's the official battery, not an aftermarket. Save time and money that way. Hope my rant was useful.
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Its really a shame you jump on here slamming your customers when you dont even know what the facts are. I do not live on my phone, I do use it for texting and occasional web browsing. I rarely use myspace or facebook on my phone. I do not talk on my phone when it is connected to a charger. There has been no abuse concerning this phone. I have owned 4 PDA phones prior to this with similar usage habits and this phone does not even compare to the life I got out the prior phones. I agree with UBER his statements are valid. You have no facts to state and until you do keep your opinions to yourself especially when it comes to your customers.

neoobs said:
Just to let you know if you really want to complain to anyone at T-Mobile, and this goes for everyone, use the email [email protected].
If enough of you flood the box with battery issues I am sure it will be solved soon LOL and remember to threaten them with a cancellation, tell them you will cancel your contract and sue if they charge you an EFT.
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I appreciate the route for complaints but the problem is that I don't really believe in it. I've been with T-Mobile for going on a decade, they've addressed EVERY SINGLE concern that I've had regarding bills and general customer service minus this one. Plus I really don't see this as a TMo caused problem. Granted it's a TMo branded phone but HTC really dropped the ball on this one. On the flip side, HTC is basically off the hook now that G1's are in use by the thousands and the buck has been passed to TMo. I've come to grips with the fact that the provided battery sucks arse and fully expect TMo *AND* HTC to do nothing about it. I've done what I can to extend the battery's life and realize it's the price I pay for early adopting cutting edge technology before it matures. It isn't the first time I've been burned by it and it certainly wont be the last. We're geeks and we deal with it. In fact I've dealt with it enough that I'm satisfied with how I use my phone and it's longevity plus I'll stick with TMobile longer than I'll stick with Android. Thankfully, employees like Bmore_Shag are few and far between.
Edit: I would just like to add that the battery's 1150mAh rating was known WAY before customers started getting their hands on them. We KNEW what we were getting into. At least, you SHOULD HAVE known if would like to call yourself an informed customer.

uberingram said:
I appreciate the route for complaints but the problem is that I don't really believe in it. I've been with T-Mobile for going on a decade, they've addressed EVERY SINGLE concern that I've had regarding bills and general customer service minus this one. Plus I really don't see this as a TMo caused problem. Granted it's a TMo branded phone but HTC really dropped the ball on this one. On the flip side, HTC is basically off the hook now that G1's are in use by the thousands and the buck has been passed to TMo. I've come to grips with the fact that the provided battery sucks arse and fully expect TMo *AND* HTC to do nothing about it. I've done what I can to extend the battery's life and realize it's the price I pay for early adopting cutting edge technology before it matures. It isn't the first time I've been burned by it and it certainly wont be the last. We're geeks and we deal with it.
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You are correct it isn't directly TMo's problem. But at the same time they are the ones that have to push HTC to do something about it. I mean honestly TMo is the one that will distribute them, just like they did for the Wing. Now granted I know the Wing was because of safety issues but nevertheless the same principles apply. HTC didn't mail the batteries to TMo customers, they aren't privvy to our personal details, if they are even privvy to any of our details. TMo needs to be the one fighting just like customers need to stand up also if they are fed up. It is like a chain of command one must complain to the other which in turn complains to another and so forth and so forth till the problem is rectified.

neoobs said:
You are correct it isn't directly TMo's problem. But at the same time they are the ones that have to push HTC to do something about it. I mean honestly TMo is the one that will distribute them, just like they did for the Wing. Now granted I know the Wing was because of safety issues but nevertheless the same principles apply. HTC didn't mail the batteries to TMo customers, they aren't privvy to our personal details, if they are even privvy to any of our details. TMo needs to be the one fighting just like customers need to stand up also if they are fed up. It is like a chain of command one must complain to the other which in turn complains to another and so forth and so forth till the problem is rectified.
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In a perfect world the problem would be rectified by HTC and TMo working together to better customer satisfaction and in the end customer retention but like I said before: life isn't fair.

Sprint Stiffing Pre-Order Customers! (Defective Phones, Rant)

So here's the deal, since I got my Evo the back cover hasn't fit properly - I don't mind too much so I placed a small sheet of paper which gave the back the proper curve and fixed it.
But now I've got a new issue starting to appear - The screen coming loose towards the bottom!
My friend got an Evo and his is flawless, why should I suffer from pre-ordering!?
I work in Chicago, and naturally I went to a Radioshack close to where I actually live - no Evo's, can't help me.
I call Sprint, they tell me go to where I bought it or all the can do is sent me a re-certified phone - that's bull****, the phone is brand new & not even two weeks old yet.
I go to the Radioshack where I bought it - No Evo's, all they can do is call me when one comes in. Also claim they haven't been sent any since launch.
So here it is, I'm a new Sprint customer who just switched from Verizon and they are already leaving me dry. I've got 30 days to cancel all this, yet they don't seem to care enough to get me a new phone.
My phone is brand new and defective, how the hell does Sprint think they can send me some re-certified model!?
Do they have some deal where if they don't send phones back to HTC they get a discount? I mean seriously, if this phone isn't under a manufacturer's warranty against defects it damn well should be!
This also doesn't cover the fact when I preordered, Radioshack told me there was no $10 data fee - not to mention failed to tell me about activation fees and Sprint surcharges!
I asked about it, almost insisting they could be wrong, yet they kept reassuring me there was no charge. I put $50 down on a non-refundable gift card to pre-order, bull**** they didn't know/disclose all costs when I asked! (Their disclosure of costs was "taxes")
If I don't get my NEW phone before 29 days, I will cancel the whole thing and rant anywhere and everywhere until I am heard!
EDIT: Let me put it this way, for all those who don't understand...If Sprint guaranteed me a new phone when there's availability, that would be 100% fine with me, this is not the case, they want to send me a re-certified phone right after I just bought one brand new!
EDIT #2: Here's my logic...the phone is provided by Sprint (to Radioshack), Sprint pays a spiff (to Radioshack), my service is through Sprint (which is paying off the phone), and my contract is through Sprint.
Why does the fact that I bought it at Radioshack even matter!? Sprint is at the core of all of this.
It's like saying a have a 1 year warranty on an Sharp TV that Sears sold me and trying to take care of it through Sears...after that 30 days it's not Sears' problem. The service through Sprint is ongoing and this phone is part of it, how is Sprint not responsible?

You have got to be kidding me with this post right? I guess you assume the magic phone maker ferry is going to make YOU a phone just so YOU can be happy, but everyone else has to wait until they get re stocked because they sold out of all their phones.
Please, just cancel it already, people like this ruin it for the rest of us. How can you not understand that being back ordered means NO ONE is getting new ones right now, they can't just make it appear out of nowhere. Yikes.

lol wow lets give baby what he wants....

Neotelos_com said:
So here's the deal, since I got my Evo the back cover hasn't fit properly - I don't mind too much so I placed a small sheet of paper which gave the back the proper curve and fixed it.
But now I've got a new issue starting to appear - The screen coming loose towards the bottom!
My friend got an Evo and his is flawless, why should I suffer from pre-ordering!?
I work in Chicago, and naturally I went to a Radioshack close to where I actually live - no Evo's, can't help me.
I call Sprint, they tell me go to where I bought it or all the can do is sent me a re-certified phone - that's bull****, the phone is brand new & not even two weeks old yet.
I go to the Radioshack where I bought it - No Evo's, all they can do is call me when one comes in. Also claim they haven't been sent any since launch.
So here it is, I'm a new Sprint customer who just switched from Verizon and they are already leaving me dry. I've got 30 days to cancel all this, yet they don't seem to care enough to get me a new phone.
My phone is brand new and defective, how the hell does Sprint think they can send me some re-certified model!?
Do they have some deal where if they don't send phones back to HTC they get a discount? I mean seriously, if this phone isn't under a manufacturer's warranty against defects it damn well should be!
This also doesn't cover the fact when I preordered, Radioshack told me there was no $10 data fee - not to mention failed to tell me about activation fees and Sprint surcharges!
I asked about it, almost insisting they could be wrong, yet they kept reassuring me there was no charge. I put $50 down on a non-refundable gift card to pre-order, bull**** they didn't know/disclose all costs when I asked! (Their disclosure of costs was "taxes")
If I don't get my NEW phone before 29 days, I will cancel the whole thing and rant anywhere and everywhere until I am heard!
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My situation is similar. I planned on switching from AT&T to Sprint, however, now, I don't know what to do. I have two defective EVOs, bought from Best Buy, and I have called every Best Buy in a 1 hour driving radius from my home in order to locate one (5 or 6 of them), none had any AND they refused to even take down my information to call me when they came in. Basically, they just told me to screw off. I am free to call back whenever I want to check, but they refuse to hold it in store even if I find one. Apparently it's a first come first serve basis, since they already have my money, what do they care?
Best Buy told me to use my warranty, Sprint won't do me any good because I don't want a recertified phone, as mine isn't even two weeks old yet.
And it's sad, because I really like my Sprint service, but I don't have time to screw around driving all over the face of the planet, escalating issues, etc. I just want two working phones, and that's all. I don't want credits, I don't want freebies. I'll even buy two new screen protectors with my own money.
But, 30 days is fast approaching, and once that mark hits they're no longer liable to care at all about my issues, and I have a feeling that's just what will happen.
I'll try over the next two weeks to locate a replacement. Otherwise, I'll just have to cancel (and I feel bad for Sprint, as it's not really their fault).

I understand all that, but where in the contract does it say the 30 days is waved from such circumstances?
Where does it say after 30 days I will still be eligible to trade for a new phone?
You both seem to be missing my point, the contract says 30 days if you have issues or want to cancel, it doesn't mention circumstances such as this.
What makes you think they wont give someone bull**** about the 30 day policy?
I've been ****ed over at least once by every phone provider I've had, I don't put anything past them.

return phone and port out within 30 days, wait for EVO stock to come back in, port back in. You also got free service for the days you were with Sprint anyway so who cares.

themyst said:
return phone and port out within 30 days, wait for EVO stock to come back in, port back in. You also got free service for the days you were with Sprint anyway so who cares.
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Does it effect credit score?

roybotnik said:
You android users are ****ing pathetic. You think everyone should have to hack their phone and superglue the screen on after paying $200 for it. I can see why the poster is pissed. HE BOUGHT SOMETHING AND ITS ALREADY FALLING APART. You have to sign up for a 2 year contract to get this thing and it falls apart in the first few weeks?
If the poor quality of the phone doesn't make everyone return it, then I'm sure the android fanboys telling everyone to 'suck it up' will. This type of stuff is the reason android will never be taken seriously.
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This is not even close to accurate in so many ways. First of all, he isn't complaining that he doesn't like the phone, he's complaining that he has a defective one and they don't have one in stock immediately to replace it.
Second, I guess you should tell that same horrible argument to the iphone, blackberry, porsche, ferrari, lambo, etc. owners that buy their high priced items only to find out there is a problem of some kind. There will ALWAYS be problems. That's why we have warranties and replacements, you just gotta be a little patient sometimes. This whole I WANT IT RIGHT NOW OR I'M GONNA RAISE HOLY HELL attitude is why companies have stopped caring if they fix things or not, there will always be nitwits and numbskulls who complain even if theirs is the only one to ever have an issue. "It's junk, take it back, don't get one, mine failed!" get real, grow up, and go back to apple land so steve jobs can control everything you do.

swatpup102 said:
This is not even close to accurate in so many ways. First of all, he isn't complaining that he doesn't like the phone, he's complaining that he has a defective one and they don't have one in stock immediately to replace it.
Second, I guess you should tell that same horrible argument to the iphone, blackberry, porsche, ferrari, lambo, etc. owners that buy their high priced items only to find out there is a problem of some kind. There will ALWAYS be problems. That's why we have warranties and replacements, you just gotta be a little patient sometimes. This whole I WANT IT RIGHT NOW OR I'M GONNA RAISE HOLY HELL attitude is why companies have stopped caring if they fix things or not, there will always be nitwits and numbskulls who complain even if theirs is the only one to ever have an issue. "It's junk, take it back, don't get one, mine failed!" get real, grow up, and go back to apple land so steve jobs can control everything you do.
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Read the post edit, maybe it will clear things up for your ignorant mind!

Neotelos_com said:
I understand all that, but where in the contract does it say the 30 days is waved from such circumstances?
Where does it say after 30 days I will still be eligible to trade for a new phone?
You both seem to be missing my point, the contract says 30 days if you have issues or want to cancel, it doesn't mention circumstances such as this.
What makes you think they wont give someone bull**** about the 30 day policy?
I've been ****ed over at least once by every phone provider I've had, I don't put anything past them.
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The thing is, if you are paying for your insurance plan, they will cover it as long sa you have the phone and replace it 100 times if they have to or upgrade you to the next model up. It's a feature sprint is great with and will go out of their way to help you with. If your phone can't be fixed by simple methods in the store, you get a new one. Problem is, at the moment, there aren't any left in stock, so you may have to wait a little bit to get one. If you like the phone except for the hardware trouble, don't sweat it, they'll give you a new one as long as you own in and as long as you have the insurance plan for 7 a month. If you don't, then add it before 30 days and don't worry about your phone ever being defective.

roybotnik said:
U mad?
It's a ****ing phone. I can see why the poster would be pissed. His device (and SO MANY others) failed almost immediately after buying it and now he has no replacement.
It really doesn't matter what you think - in the end it's a horrible business decision by Sprint. They give people the option to cancel in thirty days, then sell people a phone that breaks in 2 weeks. I think the expectation of having it last longer is not extraordinary.
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That has 0 to do with sprint though, this will be HTC's problem. I'm not mad at all, I'm dumbfounded by the ignorance of people that are posting on some of these issues. Anything you buy could have trouble, if the company that sells it to you is willing to stand behind it and replace it for nothing, why sweat it? It's not like they are saying you're screwed haha you have to pay to fix with ti or live with it broke, they'll fix it for him free of charge, they just have to have one in first.
How in the world this justifies a post of how horrible sprint is and how they are stiffing their pre order customers I have no idea, how can you replace a defective item if you have nothing to replace it with?

swatpup102 said:
You have got to be kidding me with this post right? I guess you assume the magic phone maker ferry is going to make YOU a phone just so YOU can be happy, but everyone else has to wait until they get re stocked because they sold out of all their phones.
Please, just cancel it already, people like this ruin it for the rest of us. How can you not understand that being back ordered means NO ONE is getting new ones right now, they can't just make it appear out of nowhere. Yikes.
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either u HELP the OP or just go else where.if u dont have anything good to say jus dont say anything at all,just leave the thread.

GHOST99K said:
either u HELP the OP or just go else where.if u dont have anything good to say jus dont say anything at all,just leave the thread.
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That's pretty uppity to say, considering the OP was worthless in making the post to begin with and flat out wrong in saying sprint won't help their customers. I am def trying to help him, by showing that sprint will fix it as soon as possible and for free, but some people just don't get it.....

The issue imo is people come in with both guns blazing acting like add holes and wonder why it rubs people the wrong way.

swatpup102 said:
That's pretty uppity to say, considering the OP was worthless in making the post to begin with and flat out wrong in saying sprint won't help their customers. I am def trying to help him, by showing that sprint will fix it as soon as possible and for free, but some people just don't get it.....
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You didn't say that even once and nor did Sprint.
I bought a new phone, I want a NEW replacement...that's all I don't care if I have to wait a month as long as I get what I should very well be entitled to (and the current phone doesn't die completely during that month)!
EDIT: Come to think of it you're changing your attitude drastically after seeing other feedback, it disgusts me, you want to put others down and can't take the heat in return.

Neotelos_com said:
You didn't say that even once and nor did Sprint.
I bought a new phone, I want a NEW replacement...that's all I don't care if I have to wait a month as long as I get what I should very well be entitled to (and the current phone doesn't die completely during that month)!
EDIT: Come to think of it you're changing your attitude drastically after seeing other feedback, it disgusts me, you want to put others down and can't take the heat in return.
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Say what?? Tell me, can you do a google search? Can you see sprints insurance policy? Better yet, can you make it to a sprint store and talk to a rep? They will tell you, if the phone is defective and you have insurance on it, they will replace it for you. If it's something you caused, such as losing it or absolutely destroying it, you pay a deductible and then get the phone replace. Obviously you've never been with sprint before, because not only do they stand behind this policy, they do it with 99% of the time no trouble. A quick trip to sprints site and google will verify this.
The attitude towards this issue hasn't changed at all, I simply don't get why someone would state in a thread that sprint is stiffing pre order customers. How can you possibly replace the first run defective issues if you DON'T HAVE ONE TO REPLACE IT WITH. When they come in, you'll get one, it's really not that complicated.

Look guys just my opinion. Don't like it tough.
People that have been doing this awhile know two things:
BuY from a private sprint store and you can run into trouble
Buy from retailer x and if it breaks you can't expect retailer y to fix it
So we act like cheap ****s and buy from retailers that don't have the rebate and we end up being stuck with said retailer should something happen. You can always send your device in to htc for repairs.
if it were me I'd return it, and buy from a sprint corporate store and let it be lesson learned. When you buy **** from third parties and it doesn't work out there can be issues. Sprint can't tell if that device came from ebay, bb or shack. I don't se how they are responsible for fixing what you retailer should fix.
If you want sprint to fix it, buy it from them.
Sprint doesn't make the device so before you start comparing apples and oranges think about it.

swatpup102 said:
How can you possibly replace the first run defective issues if you DON'T HAVE ONE TO REPLACE IT WITH. When they come in, you'll get one, it's really not that complicated.
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Click to collapse
I shouldn't have to have an insurance plan to replace a defective phone that's entitled to be replaced in the first place.
I may end up adding it, but it's ridiculous I should even need it for this particular instance!

Aridon said:
Look guys just my I opinion. Don't like it tough.
People that have been doing this awhile know two things:
BuY from a private sprint store and you can run into trouble
Buy from retailer x and if it breaks you can't expect retailer y to fix it
So we act like cheap ****s and buy from retailers that don't have the rebate and we end up being stuck with said retailer should something happen. You can always send your device in to htc for repairs.
I itf were me I'd return it, and but from a sprint corporate store and let it be lesson learned. When you buy **** from third parties and it doesn't work out there can be issues. Sprint can't tell if that device came from ebay, bb or shack. I don't se how they are responsible for fixing what you retailer should fix.
If you want sprint to fix it, buy it from them.
Click to expand...
Click to collapse
Sprint retails to them, what the hell do you mean they can't tell where it came from!?
They register the device right in the store on contract, Sprint pays them a spiff...

Neotelos_com said:
I shouldn't have to have an insurance plan to replace a defective phone that's entitled to be replaced in the first place.
I may end up adding it, but it's ridiculous I should even need it for this particular instance!
Click to expand...
Click to collapse
That's such a horrible mindset though. you're telling me you should be able to buy a defective computer, or car, or whatever, and with no insurance plan be able to just have it replaced whenever you want?
If you don't want the $7 sprint insurance, yet another quick search would show you that HTC has a 1 year warranty on the phone. you can send it back to HTC, and they'll send you a new one when it comes in stock. Or, you cna do what most people have figured out, and for $7 for the life time of the phone, take it to the local sprint store and get a new one for free. You think you can buy a laptop with no extended plan from the place you bought it and have them replace it for free if it's defective? You have to send it to the manufacturer to do so, same as this HTC phone. Or, add the insurance, and never worry about it no matter what.
I just don't see why this is so complicated! Go ahead and send it back to HTC if you don't want to spend the extra 7 a month, you can do that if you want, just be prepared to be without one for a few weeks, just like any other product that has this happen....
To me, you sound like the type that would go to a car dealer and buy a car, and if it has an issue after the first month or so you DEMAND a new car RIGHT AWAY instead of letting the dealer at least have a chance to look at it and see if it's something that can be fixed without much trouble. I can't stand those kind of people.

30 day return policy...

I bought my Evo at the shack. And I to am having screen separation. There are no phones in stock any where. So my dilemma is how do we get replacements if there are no phones at all in radio shacks inventory. I was thinking I should cancel out my line under the 30 worry free. Then restart my lineagain when they do comein stock again. Does anyone know if the shack will extend their 30 day policy??? And will anyone else be returning their phones until the stores have them in stock?
Sent from my PC36100 using XDA App

Last I read someone said that a sprint rep at their 1800 number said that if the new, fixed evos weren't in within the 30 days, they would still let you exchange them. By no means an offical word and I'm unsure about the shack, but I'm in the same boat. Bought 3 on launch day from sprint.com, all have the screen sep problem and mine has a half blown speaker (front call one). They said to call up when sprint.com showed they had some in stock, but I've been checking several times a day and never seen that they had any in stock...

I would like to know this as well. Its coming up on the 30 day here soon enough and RadioShacks stock seems to be out all the time. I'll have to call Sprint and see whats up.

so what's our best option guys? cancel the contract and return the phone and start a new account when they have them on stock, or just wait, and get it replaced when its available and continue our 2year contract?

Yes you could exchange it back and tell them the problem if your 30 days almost over you have to sign a paper and give them your number so they know that you are waiting for a replacement and they will call you when they are in stock

GadgetViews said:
so what's our best option guys? cancel the contract and return the phone and start a new account when they have them on stock, or just wait, and get it replaced when its available and continue our 2year contract?
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I say we all call sprint and say we're canceling (which is a much better head ache for them), or they let us replace our bad units with new units after the 30 days, since obviously they haven't had any in stock and won't put me on a waiting list.

I called my local radio shack today, and they were aware of the screen seperation issue. The girl I spoke with was very polite, and took my name and number. She said they would call me when they receive stock, and the exchange would be no issue.

same issue here...I have called sprint and shack about a week ago to see what I could do..
Sprint said go back to shack and return it..as long as that I am reporting it BEFORE the 30 days I should be good whenever they are back in stock..she said she will make a note on my acct so everyone who looks up my sprint # will see it and she even offered up her emp ID# free of will (with out me asking for it), so she sounded like she knew what she was talking about
Called shack told them what sprint said and spoke to the mgr. They took my name down and # and said they will call me when they get them in and I can call them tues-thrus to check bc thats when they get their shipments...they also offered looking up other stores to see if they have any...
my screen lifting wasnt to bad in the beginning I just wanted a new one just in case but I gotta tell you guys it does get worst over time...when I push the home button I can "feel" the screen go back down...almost feels like a black berry storm ....
heres another thought though...no where on the box does it say 002 or 003...so you wont know what you get, till you get it...either way...we are all still under HTC warranty so but i cant imagine it being any easier getting a replacement from them.. but I think my shack store will do the right thing...or im calling their DM

Hrshycro said:
I say we all call sprint and say we're canceling (which is a much better head ache for them), or they let us replace our bad units with new units after the 30 days, since obviously they haven't had any in stock and won't put me on a waiting list.
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Click to collapse
call customer service, that what i did, i complained that i went to 4 sprint stores to exchange my defective evo.but all of them are out of stock (which inst true, i just called them and ask if they have any evo in stock, all said no) so then i called customer service again telling that them i've drove to 4 sprint stores and all of them not having nything in stock, and of course they said sorry blah blah. so then i asked what if the evo were on stock again right.after my 30 day period.is up, they said oh don't worry about that ser, will waived that for you therefore if ur 30 day period is up we can still exchange ur defective Eco free of charge. Then I ended up talking to the customer service supervisor, probably because I called them 3 times already with the same issue hahaha, anyway she said were very sorry that all our evo are out of stock and then she said she will checked other Sprint stores (near my workplace) that I haven't been too and asked if they have any evo available and of course same answer "no evo here", then she asked if she can call me back so she can call other sprint stores (near my house) and see if they have it, then I said okay.....maybe less than an hour she called back...... saying that she called all the Sprint stores near my house and near my workplace and have them place my name on their waiting list, she even said to put me as a priority haha, anyways then she told me just wait for their call (from the Sprint stores) and check Sprint.com also if they have the evo available again, therefore they can just send me my evo if my local Sprint store still doesn't have it available

I called RS and talked to the manager. He said he would call when they got EVOs in stock. He told me not to worry about the 30 days since the phone is out of stock. He was cool about it. I told him about the problems they are having and I wanted one that is fixed not a 0002 or 0003. He understood and said no problem. My suggestion is to call the store and talk to the manager and tell him what's up. Tell him you want a newer version that has been fixed. You dont want to get stuck with a defective device after 30 days.
Sent from my PC36100 using Tapatalk

so is the 30fps cap considered manufacturer defect and eligible for a exchange on the 30 days policy?

tommy96814 said:
so is the 30fps cap considered manufacturer defect and eligible for a exchange on the 30 days policy?
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Click to collapse
No only screen separation buddy, the 30 fps cap, will be fixed over an ota update, probably next week according to engadget

I was wondering the same EXACT thing! I've been given vague, nonchalant responses that were giving me the feeling they were purposely holding off until my warranty expires so they don't lose out on a phone to sell instead of swapping one out. My plan was to just call customer service and make SURE the manager of RS took note of it. I see other people did that as well, so it should work. Just make sure 100% that they took note of your issue so they don't catch amnesia when the time comes.

GadgetViews said:
No only screen separation buddy, the 30 fps cap, will be fixed over an ota update, probably next week according to engadget
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Click to collapse
Whoa whoa whoa, the fix coming next week is not for the 30 fps cap. It's for the touchscreen responsiveness and WiFi reception I believe.

eagle63 said:
Whoa whoa whoa, the fix coming next week is not for the 30 fps cap. It's for the touchscreen responsiveness and WiFi reception I believe.
Click to expand...
Click to collapse
Oops my bad, but I read somewhere that the 30fps issue can be fixed by a software update , who knows......

I actually was in the same situation. A bit complicated for me.but hopefully it goes smoother for you.
Went to radio shack, the shift manager said he couldn't do anything and that I had to call sprint.
I call Sprint they said I have to go to place I bought the phone from no exceptions. And that if I order the exchange.before my 30 days and don't get it till after the 30 I won't get.charged.
Back to the shack, hoping to speak to store manager since shift manager wasn't helping and I know the manager from when I bought my phone. Called earlier and.shift manager said manager would be there til 6. I come in at 530 and he tells me the manager left and again says he can't do anything and on top of that, he said that they don't do exchanges off the bat because they "aren't Sprint." I was extremely upset and ended.up calling the district office.
I left a voicemail and in the mean time called Sprint and asked for account services (which was management level) who right away suggested I threaten to cancel so they lose commissions but only as last resort. Also that unless its in writing I shouldn't assume ill get the phone without charge after 30 days like the first level of support. At this point I was extremely happy with Sprints response.
I got a call back from a lady (from district office) who within LITERALLY 2 minutes said I will be getting a phone within 7-10 days and I would be getting a call from the radio shack I went to. She didn't even ask for an explanation because of my voicemail complaint. She also said she would submit a complaint right away to the district manager about the incompetence of the shift manager. Regarding my call back I requested the store manager to call to avoid any more problems so that's all I'm waiting on hopefully tomorrow that happens.
That's the current story of my life! Sorry this is messy I'm still getting used to this keyboard!
If you want more detail about a specific event ill be happy to answer. I recommend calling district the moment the radio shack stores say they can't do anything or don't attempt to do anything.
Hope this helps!
-Rip
Sent from my PC36100 using XDA App

My screen can be unresponsive if the device is laid down. That is my reasoning for exchanging the device IF it is fixed in future devices and not via OTA. I just want to be prepared if the update doesn't fix the problem. If it does then I may do nothing. Just didn't want to wait till day 31 to call RS.
Sent from my PC36100 using Tapatalk

If you call your sprint store and tell them you want to start a new account, all the sudden they will have one. I tried with multiple stores. Its pretty ****ty, they won't exchange defective ones before selling more. Its all about the bottom line not people.

Same here plus some flickering and light leakage. My need to exchange is just to be safe newer batches may have some fixed hardware but that's not guarantees either. I guess doing it for peace of mind.
Sent from my PC36100 using XDA App

adelaney said:
If you call your sprint store and tell them you want to start a new account, all the sudden they will have one. I tried with multiple stores. Its pretty ****ty, they won't exchange defective ones before selling more. Its all about the bottom line not people.
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I think the best way to know if they have it ,is to ASK them if they have any evo's available right away as soon as they answer your call, if they ask if are a new customer or a customer that wants to return ur defective evo, tell them "answer my question first"

How to Get a Vibrant for $350: The Hard Way

NOTE: THIS IS A REPOST, I ACCIDENTALLY POSTED IT IN THE WRONG AREA, sorry.
Hello everyone,
I have one hell of a story to tell about one boy, two phones (the htc hd2 and the samsung vibrant), and one freakin' committed customer service team (T-Mobile's). OK, so I'll begin my story of how I ended up with a brand-new Vibrant for essentially 350 bucks. Bear with me here, it's a bit long. So, I originally purchased an htc hd2 way back in mid-June for 300 bucks on Craigslist. The phone ended up being defective because of a hardware issue, and because it happened to be under the "buyer's remorse" period, at least the way T-Mobile saw it, I was able to return it by mail for a brand new one for free. I was surprised when I called to learn that T-Mobile didn't require a single piece of information to verify that I was the original owner of the phone, all they saw was that an htc hd2 had magically been activated on such and such a date. So, I returned that hd2 and recieved a new one in a couple of days, which ended up being just as buggy as the last one, so I decided to abandon the hd2 altogether in exchange for the Samsung Vibrant. I called T-Mobile customer service today to setup the exchange for the vibrant, which would cost me 50 bucks since the hd2 cost 450 and the vibrant costs 500, and I was FINALLY told that they had no record of me ever buying an hd2 (I wonder why, lol). I then explained to them that I wasn't the original owner of the phone and that I had bought it from the original owner, but that the phone had been purchased only a few days before they sold it to me. They told me at first that I would have contact the original owner and get the 450 bucks credited back to there account. The only problem was that I had no way of contacting the original owner, and that they had switched carriers almost immediately after purchasing the hd2. After about four hours, and many many phone calls later, I called t-mobile one last time to explain my situation, keep in mind that I was totally honest the entire time, I reached a very nice customer service rep, and after explaining what had happened to me, and after speaking to her supervisor for over ten minutes, she told me that even though they almost never do this, that they would "take my word for it" and send the vibrant, no questions asked, for basically 50 bucks. I was over the moon considering that less than 5 minutes ago I had thought that I had thrown away 300 dollars. I would like to give some major props to T-Mobile's customer support, never in a million years would I have expected a customer service team work so hard to keep a a customer happy. Talk about going the distance. Well, that's my story. Tell me what you think, and what your experiences with them have been like.
Peace, bobofosho12

WOW.. but Yes.. I think they have the best... that's a steel for 50 $ wow..
HTC is nice too.. i ordered parts for my nexus i was going to purchase them and they didn't allow me to pay.. lol.. they just said they will mail it and that included a second pouch/battery/ battery cover and headphones.. I could not believe it.. but I am glad I am with T-mo and own a HTC device.

amen brotha'. Although I'm actually gonna sell the vibrant once I get it on ebay, and then just buy a cheap used nexus one. Maybe, but i'm not totally decided yet.

Tmobile paid off my 280 in payments on an old Cliq I had. Basically because I purchsed it 6 months ago saw a great replacement in the Vibrant . Squeaky wheel is the way to go with T -mobile but you need to be calm cool and nice

That's why I came back to them. Was with them for 5 years before switching to AT&T because of my daughters bugging me for the iphone. I went back to Tmobile because of their incredible customer service, never experienced anything like it before. Kudos to T-mobile.
AT&T customer service sucks big big time! Congrats on your new Vibrant!

This is almost exactly what happened to me! T mobile customer service is damn good! I did threaten to switch carriers though, and they came through to keep me as a customer. I wasn't eligible for an upgrade, but once I threatened to go to sprint and get the epic they let me have my vibrant for $200!

musky said:
This is almost exactly what happened to me! T mobile customer service is damn good! I did threaten to switch carriers though, and they came through to keep me as a customer. I wasn't eligible for an upgrade, but once I threatened to go to sprint and get the epic they let me have my vibrant for $200!
Click to expand...
Click to collapse
I assume with a contract extension yes?

bobofosho123 said:
NOTE: THIS IS A REPOST, I ACCIDENTALLY POSTED IT IN THE WRONG AREA, sorry.
Hello everyone,
I have one hell of a story to tell about one boy, two phones (the htc hd2 and the samsung vibrant), and one freakin' committed customer service team (T-Mobile's). OK, so I'll begin my story of how I ended up with a brand-new Vibrant for essentially 350 bucks. Bear with me here, it's a bit long. So, I originally purchased an htc hd2 way back in mid-June for 300 bucks on Craigslist. The phone ended up being defective because of a hardware issue, and because it happened to be under the "buyer's remorse" period, at least the way T-Mobile saw it, I was able to return it by mail for a brand new one for free. I was surprised when I called to learn that T-Mobile didn't require a single piece of information to verify that I was the original owner of the phone, all they saw was that an htc hd2 had magically been activated on such and such a date. So, I returned that hd2 and recieved a new one in a couple of days, which ended up being just as buggy as the last one, so I decided to abandon the hd2 altogether in exchange for the Samsung Vibrant. I called T-Mobile customer service today to setup the exchange for the vibrant, which would cost me 50 bucks since the hd2 cost 450 and the vibrant costs 500, and I was FINALLY told that they had no record of me ever buying an hd2 (I wonder why, lol). I then explained to them that I wasn't the original owner of the phone and that I had bought it from the original owner, but that the phone had been purchased only a few days before they sold it to me. They told me at first that I would have contact the original owner and get the 450 bucks credited back to there account. The only problem was that I had no way of contacting the original owner, and that they had switched carriers almost immediately after purchasing the hd2. After about four hours, and many many phone calls later, I called t-mobile one last time to explain my situation, keep in mind that I was totally honest the entire time, I reached a very nice customer service rep, and after explaining what had happened to me, and after speaking to her supervisor for over ten minutes, she told me that even though they almost never do this, that they would "take my word for it" and send the vibrant, no questions asked, for basically 50 bucks. I was over the moon considering that less than 5 minutes ago I had thought that I had thrown away 300 dollars. I would like to give some major props to T-Mobile's customer support, never in a million years would I have expected a customer service team work so hard to keep a a customer happy. Talk about going the distance. Well, that's my story. Tell me what you think, and what your experiences with them have been like.
Peace, bobofosho12
Click to expand...
Click to collapse
Kudos! Thanks for sharing...that's awesome.
Yea the HD2 is death ain't it? Damn windows...what were they thinking?

This gives me some hope. I have been jacked around by Tmobile for over a week now. One of their stores screwed me over with the G1. They gave me a $50 break on the phone, and extended my contract for 2 years because of that $50. I had NO clue that is what they were doing. Once I found out, I was pissed. The CSR put in their system that I could upgrade at normal extension costs at any time. So, just after the Vibrant came out, I went to take them up on that. The problem, is how it is done in the system, I could only get the discount rate through Tmobile, not through a 3rd party store. I tried to get the Vibrant + accessories at Costco for $99. Since then, I have been completely jacked around by customer service. I finally got my FIRST CALL back yesterday... while I was using the restroom. They said they would call back today. Thus far, my experience is pretty poor.

This gives me some hope. I have been jacked around by Tmobile for over a week now. One of their stores screwed me over with the G1. They gave me a $50 break on the phone, and extended my contract for 2 years because of that $50. I had NO clue that is what they were doing. Once I found out, I was pissed. The CSR put in their system that I could upgrade at normal extension costs at any time. So, just after the Vibrant came out, I went to take them up on that. The problem, is how it is done in the system, I could only get the discount rate through Tmobile, not through a 3rd party store. I tried to get the Vibrant + accessories at Costco for $99. Since then, I have been completely jacked around by customer service. I finally got my FIRST CALL back yesterday... while I was using the restroom. They said they would call back today. Thus far, my experience is pretty poor.
Click to expand...
Click to collapse
Sorry to hear that man, this is the only advice i can offer you, be nice and remember that that person on the other end, who may just seem like an annoying voice, is a real person who is probably having a much harder day than you are (I can't imagine being a customer service rep). If you're nice but VERY persistent you can generally get what you want, and remember it me like four hours to get this **** shorted for me. I had to explain it to like five different people, and only upon getting to a VERY KIND service rep did I finally get a good solution to my problem.

iunlock said:
Kudos! Thanks for sharing...that's awesome.
Yea the HD2 is death ain't it? Damn windows...what were they thinking?
Click to expand...
Click to collapse
Yeah thanks man, and by the way, even though windows mobile is a ****ty OS, it's actually pretty stable, it's actually the sense UI that makes the HD2 so damn unstable, even after the "official" update that was supposed to correct the problems. Just turn off sense and the phone works fine, it's just ugly as hell to use.

Items included in Droid Charge replacement

Several people were asking what comes with the Charge that is being offered as replacement and what do you have to send back. Here is a list of each item that i received today from big red.
In my Fed Ex box, i found a new droid charge kit (the box they come in new) and the activation guide for 4g phones.
In the Charge kit, i found a user manual, the new device, battery, AC ->USB adapter with a USB sync cable (yay!), and a $25 samsung media hub credit code. The phone DOES have the preinstalled 32gb sd card included!
What is NOT included is the 4gLTE sim card. You have to go to the corporate store for one of these. They will put it in for you and assist you in re adding your google account.
The agent stated that you are NOT required to return your old SD Card or any cases or accessories. I asked if they required the used battery and phone backing (you keep them with normal replacements) and she could not give me an answer.
I have to say that i am more than pleased with this offer and am very satisfied myself. Hope this helps!

I had a dream last night that i switched to a charge and it was shaped like a pair of binoculars and had huge push buttons everywhere on it.
CM7/Glitch ML 1.5ghz/Steel Blue tapatalkin

bobthesalesclerk said:
I had a dream last night that i switched to a charge and it was shaped like a pair of binoculars and had huge push buttons everywhere on it.
CM7/Glitch ML 1.5ghz/Steel Blue tapatalkin
Click to expand...
Click to collapse
LMAO its not the most attractive device.

foister82 said:
What is NOT included is the 4gLTE sim card. You have to go to the corporate store for one of these. They will put it in for you and assist you in re adding your google account.
Click to expand...
Click to collapse
Just an FYI, my closest corporate store is ~45 miles away. I called my nearest 3rd party store (Wireless Zone) and they sold me the 4gLTE sim card for $5, and activated it. It would have been free at the VZW store, but not worth the 90 mile round trip in my case.

I understand a majority of you guys got your fascinates through verizon. But i purchased mine through best buy when they had the fascinate for 150$ promotion.
I too get missed calls and other issues but i can bet best buy is not as willing to replace products for free. Is there anyway i can get verizon to supply me with a new phone since it is their radio that is the issue here? Thanks for any input !:

if you got your fassy on contract it will have a 1 year manufacturers warranty. I have heard though that if you call tier 2 and complain enough they will offer you at the least a incredible 2 or dx2 no matter where you got your fassy... worth a shot either way

I bought mine through eBay roughly 2 months ago and they never once asked how I purchased it. They were really apologetic and asked if I was interested in a different device or to wait until an update was put out later this month. Of course I took the new phone

I wasn't aware the charge was being offered as a replacement. I called several times earlier this month and was repeatedly offered a refurbished fascinate.
Sent from my I500 using XDA App

PeterGunz said:
I wasn't aware the charge was being offered as a replacement. I called several times earlier this month and was repeatedly offered a refurbished fascinate.
Sent from my I500 using XDA App
Click to expand...
Click to collapse
I think they made it a policy to replace with other models on 7/8. Its pretty amazing that they'd even replace with such new models.

tk1o48 said:
I understand a majority of you guys got your fascinates through verizon. But i purchased mine through best buy when they had the fascinate for 150$ promotion.
I too get missed calls and other issues but i can bet best buy is not as willing to replace products for free. Is there anyway i can get verizon to supply me with a new phone since it is their radio that is the issue here? Thanks for any input !:
Click to expand...
Click to collapse
I bought mine at Best Buy on Black Friday and they allowed me to do the replacement. The second time I called to tell them which phone I wanted, the woman told me that they could only replace it with another Fascinate, now that they were back in stock. So I rejected the replacement and called back, got a different rep who honored the original offer. I took the Inc2. Don't really like the look of the Charge even though I love the screen and potential 32GB card (lol), but we don't have 4G where I live and since it doesn't extend your contract, I figured its still a nice deal.

Called today with the dropped call complaint, immediately offered my choice of the three...heading to the store to finish up my "order" on the charge today!
Sent from my SCH-I500 using Tapatalk

So if yall are getting inc 2's and charges as replacements and say your upgrade date is in 2 months, could you still upgrade to something else?

woolster22 said:
Called today with the dropped call complaint, immediately offered my choice of the three...heading to the store to finish up my "order" on the charge today!
Sent from my SCH-I500 using Tapatalk
Click to expand...
Click to collapse
same.
Charge will be here on Wednesday (approximately).

Got my charge ordered today, be here tuesday.
Sent from my I500 using XDA App

For those of you getting the Charge, what exactly did you say to them? Just, "I'm having dropped call issues."? From my past experiences they will want you to do three hundred other things and then tell you to see how it does for a few days and call back if it happens again. Was it really as simple as "I am having dropped calls a lot, several times a day" and they go "ok how about a Droid charge"?

jamesnmandy said:
For those of you getting the Charge, what exactly did you say to them? Just, "I'm having dropped call issues."? From my past experiences they will want you to do three hundred other things and then tell you to see how it does for a few days and call back if it happens again. Was it really as simple as "I am having dropped calls a lot, several times a day" and they go "ok how about a Droid charge"?
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First tier will probably wanna do some basic troubleshooting like *228 and battery pulls or resets, just keep insisting politely that you've done all this (do it if they keep saying they want you to) and are still having problems but don't push for a new phone... You should get transferred to tier 2 (you may have to ask to go higher, ask them if there's anything else a different higher level rep can do), once you reach tier 2 they should've been told of your problems and will ask if you would like a replacement phone. You may hit snags where they ask you to go into a store to check the phone out or they may ask you questions about the build/baseband you're on, if so just comply and call back if they deny you. This is how my phone call went: I told the first CS rep about the usual problems missed calls, gps lock problems, poor signal strength etc. then she proceeded to have me do the *228 update (was on EB01 when I called I believe). It wouldn't update so she immediately told me to hold while she transferred me to tier 2 and told them about my issues. Tier 2 guy answered and right off the bat offered to replace my phone with another one, I asked 'like what?' and he named off the Dinc2, X2, and Charge. The rest is obvious...

It depends on the rep you get. Some say they have to troubleshoot it with you, even if there are notes that you have already done so. The first rep I spoke to, told me that she could only replace it with another Fascinate. I declined and called back. It was with the second rep that I was given the choices. It all depends on if the rep you speak with knows about the problems with the phone.

anoninja118 said:
First tier will probably wanna do some basic troubleshooting like *228 and battery pulls or resets, just keep insisting politely that you've done all this (do it if they keep saying they want you to) and are still having problems but don't push for a new phone... You should get transferred to tier 2 (you may have to ask to go higher, ask them if there's anything else a different higher level rep can do), once you reach tier 2 they should've been told of your problems and will ask if you would like a replacement phone. You may hit snags where they ask you to go into a store to check the phone out or they may ask you questions about the build/baseband you're on, if so just comply and call back if they deny you. This is how my phone call went: I told the first CS rep about the usual problems missed calls, gps lock problems, poor signal strength etc. then she proceeded to have me do the *228 update (was on EB01 when I called I believe). It wouldn't update so she immediately told me to hold while she transferred me to tier 2 and told them about my issues. Tier 2 guy answered and right off the bat offered to replace my phone with another one, I asked 'like what?' and he named off the Dinc2, X2, and Charge. The rest is obvious...
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I don't think they can tell if you did anything or not......in my experience its a matter of waiting and then saying, ok, yeah, I did that. Same problem.

jamesnmandy said:
I don't think they can tell if you did anything or not......in my experience its a matter of waiting and then saying, ok, yeah, I did that. Same problem.
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they can't but I was told they know the last time you did a *228 prl reset, my phone didn't successfully complete it (don't know why) and I was immediately transferred cuz she probably thought that was the problem
blazing through on my VZ Droid Charge

Anyone have any experience returning phones with physical damage? I have a cracked screen, phone works fine and I did talk to them a long time ago about the issue so it should show up in the account. Do I have a shot?