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30 day return policy...

I bought my Evo at the shack. And I to am having screen separation. There are no phones in stock any where. So my dilemma is how do we get replacements if there are no phones at all in radio shacks inventory. I was thinking I should cancel out my line under the 30 worry free. Then restart my lineagain when they do comein stock again. Does anyone know if the shack will extend their 30 day policy??? And will anyone else be returning their phones until the stores have them in stock?
Sent from my PC36100 using XDA App

Last I read someone said that a sprint rep at their 1800 number said that if the new, fixed evos weren't in within the 30 days, they would still let you exchange them. By no means an offical word and I'm unsure about the shack, but I'm in the same boat. Bought 3 on launch day from sprint.com, all have the screen sep problem and mine has a half blown speaker (front call one). They said to call up when sprint.com showed they had some in stock, but I've been checking several times a day and never seen that they had any in stock...

I would like to know this as well. Its coming up on the 30 day here soon enough and RadioShacks stock seems to be out all the time. I'll have to call Sprint and see whats up.

so what's our best option guys? cancel the contract and return the phone and start a new account when they have them on stock, or just wait, and get it replaced when its available and continue our 2year contract?

Yes you could exchange it back and tell them the problem if your 30 days almost over you have to sign a paper and give them your number so they know that you are waiting for a replacement and they will call you when they are in stock

GadgetViews said:
so what's our best option guys? cancel the contract and return the phone and start a new account when they have them on stock, or just wait, and get it replaced when its available and continue our 2year contract?
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I say we all call sprint and say we're canceling (which is a much better head ache for them), or they let us replace our bad units with new units after the 30 days, since obviously they haven't had any in stock and won't put me on a waiting list.

I called my local radio shack today, and they were aware of the screen seperation issue. The girl I spoke with was very polite, and took my name and number. She said they would call me when they receive stock, and the exchange would be no issue.

same issue here...I have called sprint and shack about a week ago to see what I could do..
Sprint said go back to shack and return it..as long as that I am reporting it BEFORE the 30 days I should be good whenever they are back in stock..she said she will make a note on my acct so everyone who looks up my sprint # will see it and she even offered up her emp ID# free of will (with out me asking for it), so she sounded like she knew what she was talking about
Called shack told them what sprint said and spoke to the mgr. They took my name down and # and said they will call me when they get them in and I can call them tues-thrus to check bc thats when they get their shipments...they also offered looking up other stores to see if they have any...
my screen lifting wasnt to bad in the beginning I just wanted a new one just in case but I gotta tell you guys it does get worst over time...when I push the home button I can "feel" the screen go back down...almost feels like a black berry storm ....
heres another thought though...no where on the box does it say 002 or 003...so you wont know what you get, till you get it...either way...we are all still under HTC warranty so but i cant imagine it being any easier getting a replacement from them.. but I think my shack store will do the right thing...or im calling their DM

Hrshycro said:
I say we all call sprint and say we're canceling (which is a much better head ache for them), or they let us replace our bad units with new units after the 30 days, since obviously they haven't had any in stock and won't put me on a waiting list.
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call customer service, that what i did, i complained that i went to 4 sprint stores to exchange my defective evo.but all of them are out of stock (which inst true, i just called them and ask if they have any evo in stock, all said no) so then i called customer service again telling that them i've drove to 4 sprint stores and all of them not having nything in stock, and of course they said sorry blah blah. so then i asked what if the evo were on stock again right.after my 30 day period.is up, they said oh don't worry about that ser, will waived that for you therefore if ur 30 day period is up we can still exchange ur defective Eco free of charge. Then I ended up talking to the customer service supervisor, probably because I called them 3 times already with the same issue hahaha, anyway she said were very sorry that all our evo are out of stock and then she said she will checked other Sprint stores (near my workplace) that I haven't been too and asked if they have any evo available and of course same answer "no evo here", then she asked if she can call me back so she can call other sprint stores (near my house) and see if they have it, then I said okay.....maybe less than an hour she called back...... saying that she called all the Sprint stores near my house and near my workplace and have them place my name on their waiting list, she even said to put me as a priority haha, anyways then she told me just wait for their call (from the Sprint stores) and check Sprint.com also if they have the evo available again, therefore they can just send me my evo if my local Sprint store still doesn't have it available

I called RS and talked to the manager. He said he would call when they got EVOs in stock. He told me not to worry about the 30 days since the phone is out of stock. He was cool about it. I told him about the problems they are having and I wanted one that is fixed not a 0002 or 0003. He understood and said no problem. My suggestion is to call the store and talk to the manager and tell him what's up. Tell him you want a newer version that has been fixed. You dont want to get stuck with a defective device after 30 days.
Sent from my PC36100 using Tapatalk

so is the 30fps cap considered manufacturer defect and eligible for a exchange on the 30 days policy?

tommy96814 said:
so is the 30fps cap considered manufacturer defect and eligible for a exchange on the 30 days policy?
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No only screen separation buddy, the 30 fps cap, will be fixed over an ota update, probably next week according to engadget

I was wondering the same EXACT thing! I've been given vague, nonchalant responses that were giving me the feeling they were purposely holding off until my warranty expires so they don't lose out on a phone to sell instead of swapping one out. My plan was to just call customer service and make SURE the manager of RS took note of it. I see other people did that as well, so it should work. Just make sure 100% that they took note of your issue so they don't catch amnesia when the time comes.

GadgetViews said:
No only screen separation buddy, the 30 fps cap, will be fixed over an ota update, probably next week according to engadget
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Whoa whoa whoa, the fix coming next week is not for the 30 fps cap. It's for the touchscreen responsiveness and WiFi reception I believe.

eagle63 said:
Whoa whoa whoa, the fix coming next week is not for the 30 fps cap. It's for the touchscreen responsiveness and WiFi reception I believe.
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Oops my bad, but I read somewhere that the 30fps issue can be fixed by a software update , who knows......

I actually was in the same situation. A bit complicated for me.but hopefully it goes smoother for you.
Went to radio shack, the shift manager said he couldn't do anything and that I had to call sprint.
I call Sprint they said I have to go to place I bought the phone from no exceptions. And that if I order the exchange.before my 30 days and don't get it till after the 30 I won't get.charged.
Back to the shack, hoping to speak to store manager since shift manager wasn't helping and I know the manager from when I bought my phone. Called earlier and.shift manager said manager would be there til 6. I come in at 530 and he tells me the manager left and again says he can't do anything and on top of that, he said that they don't do exchanges off the bat because they "aren't Sprint." I was extremely upset and ended.up calling the district office.
I left a voicemail and in the mean time called Sprint and asked for account services (which was management level) who right away suggested I threaten to cancel so they lose commissions but only as last resort. Also that unless its in writing I shouldn't assume ill get the phone without charge after 30 days like the first level of support. At this point I was extremely happy with Sprints response.
I got a call back from a lady (from district office) who within LITERALLY 2 minutes said I will be getting a phone within 7-10 days and I would be getting a call from the radio shack I went to. She didn't even ask for an explanation because of my voicemail complaint. She also said she would submit a complaint right away to the district manager about the incompetence of the shift manager. Regarding my call back I requested the store manager to call to avoid any more problems so that's all I'm waiting on hopefully tomorrow that happens.
That's the current story of my life! Sorry this is messy I'm still getting used to this keyboard!
If you want more detail about a specific event ill be happy to answer. I recommend calling district the moment the radio shack stores say they can't do anything or don't attempt to do anything.
Hope this helps!
-Rip
Sent from my PC36100 using XDA App

My screen can be unresponsive if the device is laid down. That is my reasoning for exchanging the device IF it is fixed in future devices and not via OTA. I just want to be prepared if the update doesn't fix the problem. If it does then I may do nothing. Just didn't want to wait till day 31 to call RS.
Sent from my PC36100 using Tapatalk

If you call your sprint store and tell them you want to start a new account, all the sudden they will have one. I tried with multiple stores. Its pretty ****ty, they won't exchange defective ones before selling more. Its all about the bottom line not people.

Same here plus some flickering and light leakage. My need to exchange is just to be safe newer batches may have some fixed hardware but that's not guarantees either. I guess doing it for peace of mind.
Sent from my PC36100 using XDA App

adelaney said:
If you call your sprint store and tell them you want to start a new account, all the sudden they will have one. I tried with multiple stores. Its pretty ****ty, they won't exchange defective ones before selling more. Its all about the bottom line not people.
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I think the best way to know if they have it ,is to ASK them if they have any evo's available right away as soon as they answer your call, if they ask if are a new customer or a customer that wants to return ur defective evo, tell them "answer my question first"

nothing here move along

deleted , move along

TLTR !!!!!

I read it. Sorry to hear about your EVO man.
I got my EVO through Craigslist new in box because all the Sprint stores in my area who had them in stock wouldn't sell them to people not adding a new line of service. (Which is another story in and of itself)
When I brought it in to Sprint to activate they let me add insurance and told me that I'd still be covered under warranty for a year. I would be steamed if I was in your shoes too.
Thankfully I have a HW revision 0003 and my EVO hasn't yet to display any of the known issues.
http://www.engadget.com/2010/06/13/htc-evo-suffering-from-glass-separation-issues/

Just a short while ago I worked as a CSR for AT&T. Your friend got really lucky because 99.9% of the time a broken iPhone, even with a known issue, means you're SOL. In my experience, Sprint is much more flexible.

I mean you guys have any suggestions for me at this point? I know its just a phone and all but damn. i posted this on sprint forums, androidforums.com,xda, ppcgeeks, and of course my phone calls and visits to the repair center at MACOM

You bought the $7 plan for this very reason-- a more-than-likely behaviorally caused ding. (yes I read your post, but look at this from someone else's point of view. You had/used the phone how long before you saw this?)
Pony up the deductable and get a new phone. You realize you're costing yourself way more than $100 in grief and wasted time?
Lastly, just in case this is a defect and a recall is issued, keep your documentation on your calls to CS, claim filed, and out of pocket money. At that point you should be able to recoup your deductible among other things.

illogic6 said:
Just a short while ago I worked as a CSR for AT&T. Your friend got really lucky because 99.9% of the time a broken iPhone, even with a known issue, means you're SOL. In my experience, Sprint is much more flexible.
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Sure, bro. Sure.

00_MACKIE_00 said:
Ok, this is going to be a long post, full of detailed information regarding my purchase of an Evo. I will be posting this on every forum I am a member of and there are alot that I post on.
A buddy of mine contacted me to tell me he had bought an Evo on launch day from Best Buy. He activated it on 6/6/2010 from a Best Buy in Kentucky. He was told " The Evo has push to talk". Well he later found out that it did not in fact have push to talk and he needed that feature for his Sprint business account. He was outside his 30 day "happiness" window so he had to buy a different phone. He decided to put his Evo on Ebay and sell it to try and get some of his money back for his Evo purchase. He let me know he listed it on Ebay and provided me a link to it. I ended up winning the auction on 8/15/2010. I received the phone on 8/21 and received original box, original everything. Even had a cover. Phone looked and smelled BRAND new. I quickly called Sprint to activate it and within 10 min I was sporting my new Evo. Added my insurance/repair $7 dollar fee like I do with all my phones.
All was fine until 9/5/2010, I noticed on the bottom left of the screen over the home button, the screen appears lifted and a little dust had gotten under it. Ok no big deal to me at this point. I do keep my phones in mint condition but I was just going to monitor this situation. 13 days later is when I called Sprint asking for an explanation. I called the customer service line and explained the situation with the phone. They immediately started blaming me for it. I guess maybe they thought I used a screwdriver and lifted the screen, who knows. The girl told me she was in Charlotte, NC and that she had never heard of a screen separating from the adhesive and to go to the repair center.
On 9/17/2010, I went to MACOM here in Florida. A nice gentleman greeted me at the repair window and asked how he could help me. I said well I called customer service and explained to them that the phone screen seemed to be coming up and to pay you a visit so you could investigate. 4 screws later my Evo was in several pieces and then put back together. He asked me where I got the phone so I told him. He looked up my account and said "you’re inside your 30 day window according to the calendar here and you should go home and call customer service back". I told him I had no intention of being given a brand new phone. To me , that would be dishonest and I live by being honest and I teach my kids to be honest to people regardless of the situation. He handed me his business card, said call Sprint and call me back if you have problems. Seems he was trying to push me into a brand new Evo. I lay no blame on this guy; he was trying to do the right thing. He told me he could have it replaced but it would be a refurbished phone which I am ok with.
I arrive home on 9/17 from MACOM and about 7pm I start making some phone calls. I have been upfront with Sprint about the terms of my purchase. The first lady I spoke to said she understood my issue and that she would get someone on the phone to help me after we talked 10 minutes or so. She asked if I minded being put on hold and I said absolutely not. I waited for about 7 or 8 minutes or so and another lady got on the phone from a different department. I had a really hard time understanding what her name was, who she was with, etc etc due to the heavy accent. From what I could understand, she was from advanced exchange it sounded like. She asked for my telephone #, verified my pin and all that good stuff and asks me the reason for the call. I then had to go into the WHOLE story again. 10 minutes later she asked me where I bought the phone. I said I bought it off Ebay from a SPRINT customer, not some random power seller. She then told me well there is nothing she could do and that was there anything else she could do for me. I said I guess not and told her to have a lovely weekend. She then said I could always file a claim with Assurion and pay a $100 deductible for this obvious defect.
After speaking to my wife, I felt I needed to call back. Around 8:30pm or so I called back to customer service and once again explained the situation. I asked her over and over to tell me if I had done something wrong, or this was somehow my fault. She completely denied any knowledge of a screen separation issue and proceeded to tell me she was going to talk to her supervisor about it and placed me on hold. She came back on the line in short time and asked if it would be ok if I received a call back. I said ok and told the lady to have a nice evening. About 45 minutes or so later my phone rings. I go to answer it using the slider and because my screen is acting funny due to part of it being lifted, somehow the call was dropped and she left a voicemail and her name and phone number. I immediately called back off my house phone and received her voicemail. I left a message and asked that she call me right away. I have not received another phone call.
Remembering the conversation with MACOM, I woke up on 9/18, loaded up the kids and drove on over. The same gentleman was there again. He remembered me from the night before. I told him I had called customer service and had gotten nowhere. The tune quickly changed from ordering a refurbished phone to having to call his district manager but however the district manager was off and on his motorcycle for the day and it would be evening before he could have a chance to talk to him and it would be next week before he could get back to me. He was very nice and polite and told me to have a good rest of the weekend and he would get in touch with me.
Now that I have laid out the facts, I am now going to state my opinion on this. First off, Sprint denying the screen separation is a joke within itself. Searching on Google using the search criteria "evo screen separation" shows 6,700,00 results found. How could people not know about it that work for Sprint? The repair guy at MACOM had heard about it, but nobody else? How is that even possible? My next complaint is about the way I purchased it. If I was not tempted by all the Sprint commercials about the EVO and not being able to actually find one in Florida, I would not have had to go buy one of Ebay. I bought it from a valid Sprint customer not some guy on Ebay looking to make a few bucks. Sprint still should honor my purchase and either fix my phone or give me one that works, isn't that what I pay the TEP for?. I guess anyone who is buying either a barely used or brand new phone off Ebay should just stop doing it now before you run into a situation like what I am dealing with. I am a premier customer with Sprint; I have 3 lines as well so I consider myself an important customer. Plus it helps in the years I have had service, I have never missed a payment, been late, or anything. Sprint should not allow you to buy a phone from anywhere and activate it successfully if they do not want to honor an obvious manufacturing defect. This will not cost any money for Sprint to replace my phone because I am sure it would be sent back to HTC as a defect. I am not editing this post until there is a resolution so that the public sees what I have had to deal with. Once Sprint provides a resolution, I will then have this post removed and I will once again be a happy Sprint customer.
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I've had better luck. I was once placed in this exact situation. Brought my phone into Sprint to have it repair the lifting of screen. In-house techs repaired it, no questions asked (or blaming). One hour later, they called me back and issued me a new one, as their investigation determines hardware version 0002 was a manufature defect. Perhaps it's all based on locations, reps, your attitude towards them, etc. Where I'm from everyone one's laid back, reps are always friendly and don't really have to put up with too much of people's ****, because non really gives them **** to begin with. They even accept rooted phones too, where as I read that many other users have to unroot before bringing their phone into Sprint for replacement/repair.
If you don't mind paying a deductable ($100 max), call into customer service and request a replacement.
And to the dude who was previously on AT&T with iPhone, sure buddy. SURRRREEE. If you EVER had service with them, you of all people should know that AT&T & Apple will put you through hell. I should know, that's why I dropped AT&T & the iPhone 2G.

illogic6 said:
I read it. Sorry to hear about your EVO man.
I got my EVO through Craigslist new in box because all the Sprint stores in my area who had them in stock wouldn't sell them to people not adding a new line of service. (Which is another story in and of itself)
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That is actually illegal, they have to sell it to you, I actually did the same and had to mention that it is illegal to not sell it, after mentioning that they budged and sold it to me.
Back on your situation with your EVO, I would recommend posting on consumerist as that is more their territory. They have the phone numbers for executive customer support also, they WILL fix your issue ASAP. http://consumerist.com/2007/05/sprint-sets-up-consumerist-reader-executive-customer-service-hotline.html

tbh, I feel no simpathy since you being "honest" has nothing to do with the situation. You didn't steal the phone, the phone was defective therefore it's not like you were doing anything wrong. You should of returned it and gotten a replacement. There's been hundreds if not thousands of people that have done the same with the screen lifting issue.
Also if you didn't know before, google is based on keywords, it doesn't take the phrase and search for it. About 5million of those results were for the word "evo", other million were for "screen", and so on. Out of those results, only about 20-30 were for the evo issue. I've been doing SEO for a long time, so when it comes to google I know what I'm talking about.
Also sprint doesn't care if you took it apart, or if it came apart by itself, because they will tell you in the end to return it because of the issue. They know people do it, and it's perfectly okay, since you're not "cheating" anyone. The 30 day thing is made for a reason, it's not made for you to screw them over. Also the insurance that you put on the phone is made for a reason.
Either you're not telling the whole story, or you were too ignorant to return the phone.

Btw, side note for you. Check out the app TiKL for push to talk on your EVO.
sent from VooDooPhone

As a Sprint retention supersvisor, let me ask you something which I would have asked you if you were on my call. What makes you think SPRINT is responsible for a phone your purchased from somebody on Ebay wether it be a Sprint customer or not? You are LUCKY they even allow you to use TEP on a phone that was not purchased from them. Now, here's what we can do, make a claim, pay the $100 and have it replaced or go back to the store and speak with the idiot that told you to call in.
Let me put it in perspective for you, when your car breaks you take it to the mechanic right? You don't just call Ford and they fix it over the phone or send you out a new truck to your home. There is NOTHING someone over the phone can do, the repair center has to do it all, granted most the time they send you something over the phone or break policy it's to shut the customer up and get rid of them. The store has to fix it, if they can't fix it, make a claim for you through the warranty or asurion. I really don't understand why this is so hard to understand. And please don't take this the wrong way it is not an attack on you personally, but it is definitely an attack on what should be common sense.

6ixtynin9 said:
I've had better luck. I was once placed in this exact situation. Brought my phone into Sprint to have it repair the lifting of screen. In-house techs repaired it, no questions asked (or blaming). One hour later, they called me back and issued me a new one, as their investigation determines hardware version 0002 was a manufature defect. Perhaps it's all based on locations, reps, your attitude towards them, etc. Where I'm from everyone one's laid back, reps are always friendly and don't really have to put up with too much of people's ****, because non really gives them **** to begin with. They even accept rooted phones too, where as I read that many other users have to unroot before bringing their phone into Sprint for replacement/repair.
If you don't mind paying a deductable ($100 max), call into customer service and request a replacement.
And to the dude who was previously on AT&T with iPhone, sure buddy. SURRRREEE. If you EVER had service with them, you of all people should know that AT&T & Apple will put you through hell. I should know, that's why I dropped AT&T & the iPhone 2G.
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That is what he said, with AT&T you're **** out of luck

Verizon tried to screw me out of my dinc2.

So...this is going to be a somewhat long post about how lucky I am to have acquired my Dinc 2 after a HUGE verizon horror story....I encourage others to post their stories as well so that we can see how Verizon tried to skip out on giving people their new phones.....
So I was on the fourms last week reading up on the Fascinate deciding whether to root it again (I unrooted it because of problems with CWM and flashing ROMs...but thats a different story for a different day.) I had OTA'ed to ED04 (not knowing about the missed call issue) and figured everything was fine. My girlfriend started complaining that I was always missing texts and calls from her and I told her it must have been her phone that was doing it but she wouldn't buy it. I didn't believe her until my work tried to call me to come in to cover someones shift and I got in trouble for not answering the call (which I never recieved).
So I was just casually browsing the forums last Monday (July 18th) when I saw that this was a common issue with the ED04 update and saw that an eligible replacement was a Droid Incredible 2. (I originally wanted that phone instead of the Fascinate but it was out of stock when I went to get it so I settled for the Fascinate.) So I followed what everyone said and called up Verizon. I got connected to a girl who was really nice and seemed to genuinely want to help with my problem. Now I explained the situation about the missed calls and she said that they would send out a new phone right away. What I didn't know is that the girl chose to send another Fascinate right then and there and she didn't even mention the replacement offer and then all of a sudden she says "okay the new fascinate should ship overnight....actually wait.....no sorry its going to take until Saturday to get there".....I quickly interupted and said "Wait....you sent out another Fascinate?" she said yes and I asked her about the offer for the Droid Incredible 2 and said "Oh....I'm not authorized to do that...you need to call tech support". Needless to say I was peed off. But anyways I got off the phone with her and got in contact with tech support. I told the guy everything that had happened so far and he told me "Yes. You are eligible to get a droid incredible 2. But the problem is I can't send it out because you had the Fascinate shipped to you. You have to wait until that is shipped to your house and then you have to mail it back and wait until we recieve it, then you have to call again and order the Incredible." He then quickly added "Or, when you get the phone you can bring it in to a Verizon store and they will be able to give you the Incredible and take the Fascinate for you". So i told him I would go into the store and he said that he would note on the account about my situation so that it would be clear in the store.
Needless to say the phone came Monday of this week (not Saturday like it was supposed to....it came USPS and not FedEx so it was delivered slower and they don't deliver on Sunday). I went into the Verizon store that day and explained the WHOLE situation and the lady there said I was eligible for the phone but that they couldn't give me the phone there and that it had to get shipped to me. So the lady said she could put the order through on her computer. She told me it would be shipped overnight and that I would have it the next day (Tuesday the 26th). Then she told me that I had to activate the new Fascinate they sent out to me (which I wasn't supposed to get in the first place) and use that phone for now and send my old one back through the mail (which made no sense whatsoever and she came up with some long drawn out excuse so I just went with it). So we activated the new phone and everything seemed great. Tuesday came and the package didn't come. Okay....must just be running late. Then yesterday it didn't come either. I walked up and down my street to make sure it didn't get delivered to the wrong house. So when I didn't see it I called Verizon to see if it was shipped (Oh btw....the lady at the Verizon store never gave me a tracking number for the package....stupid me.....). They said there was no order for a Dinc 2 and then I got forwarded to Tech support. The lady I got forwarded to was really nasty and didn't know what she was talking about. She said that my new phone came with an update to fix that problem and then I told her that she was wrong because I looked at my software when I go the phone and it was the same as my previous one and I was still missing calls and texts (it was here I realized after seeing the leaked ED05 here on XDA that they were stalling so they didn't have to give me a new phone ). When she knew that I wasn't clueless she tried to say that the package didn't get delivered because my bill wasn't payed for the phone yet (which wasn't due for another 7 days). So I argued with her about that and said that makes no sense because it wasn't due yet. Then she had me transfered to a Supervisor who was even more nasty and said that I WAS THE ONE who made a mistake because I ordered a phone without my balance being paid (WHICH WASN'T FREAKING DUE FOR ANOTHER 7 DAYS!!!!) and that I also hadn't sent the old phone back (which everyone who I talked to previously said I could ship back once I got the Incredible). So after a very long time he finally budged and said that they could send it but that they shouldn't because of my balance (which he kept persisting on...and I'm always on time with the bill and its always paid in the first place). So I got transfered back to the lady who put the order in and I made sure to get a tracking number for the phone. She then transfered me to another person who told me the procedure of sending my other phone back in with the accssessories that came with it because I'm getting new ones for my phone. Now they sent out the phone overnight and I got it today but I'm not reciving the accessories until tomorrow. Made it by the skin of my teeth...and thank god.
SUMMARY:
So in summary I just wanted to say that the phone call on Tuesday took me ONE HOUR AND 45 MINUTES ALTOGETHER!!!!!!
Verizon tried many tactics to make sure I didn't get my phone because they knew the update was supposed to come out and I'm really surprised that I didn't catch on sooner.
The way Verizon treats their "valued customers" is atrocious. I can't believe how much effort was used to try to defer me from getting a new phone that was offered for everyone just because they had an update in the works. Not that it surprises me...because I would expect it. But I think they went a little too far by trying to say that the situation was MY FAULT. What especially got me ticked was the fact that AFTER I showed them I wasn't just some person with wool over their eyes and that I would fall for the fact that the lady said "the phone was sent with the fixed update on it" (WHICH HADN'T BEEN RELEASED YET!!!!!)...they choose to say it was because my bill wasn't paid (which still wasn't due for 7 DAYS!!!!). Ridiculous !!! I would switch from Verizon in a heartbeat after this if I wasn't locked into a contract with them and if other companies had better deals. Maybe when the contracts up (still another year and a half...ugh) I will switch to someone a little better to their customer. Anyone else have a story for me??

Cool story bro!

pc1990 said:
Cool story bro!
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JK! That really sucks though, I feel for you man. I have two fascinates on my account and they have been screwing up my mailing address only on the phones but not on the accessories! I was like WTF! I did however get my first Charge activated and ready to go. I am still waiting for the second replacement Charge to come in the mail as we speak. I find your assertion that they're stalling completely valid. I never had any issues talking to Verizon corporate over the phone, but the damn employees at the store tried giving me run around about how they can't order replacements from the store and stuff. And then they end up doing later...so I'm like WTF!
If you have any further trouble don't try to be nice to them. If at the store, just give them mean looks and if over the phone, just keep a stern voice like you wont take no for an answer LOL! Worked for me.

pc1990 said:
JK! That really sucks though, I feel for you man. I have two fascinates on my account and they have been screwing up my mailing address only on the phones but not on the accessories! I was like WTF! I did however get my first Charge activated and ready to go. I am still waiting for the second replacement Charge to come in the mail as we speak. I find your assertion that they're stalling completely valid. I never had any issues talking to Verizon corporate over the phone, but the damn employees at the store tried giving me run around about how they can't order replacements from the store and stuff. And then they end up doing later...so I'm like WTF!
If you have any further trouble don't try to be nice to them. If at the store, just give them mean looks and if over the phone, just keep a stern voice like you wont take no for an answer LOL! Worked for me.
Click to expand...
Click to collapse
Yeah man no kidding!!! What I'm waiting for now is to get a bill for the Dinc 2 because I have to activate it tomorrow because the battery and charger won't arrive until then!!!! They will probably try to say "Oh. You should have known that the new update came out for your Fascinate and that we want you to send the replacement back and download the update". Sounds like something they would pull after what just happened to me .....hahaha

pc1990 said:
JK! That really sucks though, I feel for you man. I have two fascinates on my account and they have been screwing up my mailing address only on the phones but not on the accessories! I was like WTF! I did however get my first Charge activated and ready to go. I am still waiting for the second replacement Charge to come in the mail as we speak. I find your assertion that they're stalling completely valid. I never had any issues talking to Verizon corporate over the phone, but the damn employees at the store tried giving me run around about how they can't order replacements from the store and stuff. And then they end up doing later...so I'm like WTF!
If you have any further trouble don't try to be nice to them. If at the store, just give them mean looks and if over the phone, just keep a stern voice like you wont take no for an answer LOL! Worked for me.
Click to expand...
Click to collapse
Sometimes that's the best way to deal with em. I've had more success with poor customer service by being stern and not backing down than with just being a ****. Absolutely. That pisses me off and I'm not even with verizon, and after reading that for good reason. Hate to hear you went through so much BS but glad you did get what was owed to you.
Tap-a-Talked from my Mesmerize
Running CM7 @1.2ghz w/ Tk-Glitch ML Kernel.
Thank you to all the Dev's working to advance the many names of the SCH-I500. You guys Rock!

whats the tl;dr version lol jk
blazing through on my VZ Droid Charge 4G

Verizon must have been getting alot of calls to switch phones. I wonder how many were trying to trade out even though they weren't having issues. How quickly word spreads.
Hope the update takes care of the missed call/text issues because I really like my Fascinate.

johnnyplaid said:
Verizon must have been getting alot of calls to switch phones. I wonder how many were trying to trade out even though they weren't having issues. How quickly word spreads.
Hope the update takes care of the missed call/text issues because I really like my Fascinate.
Click to expand...
Click to collapse
The issues were universal, so zero. Why is everyone trying to be a douche about this?

I never had a problem with missed calls

johnnyplaid;16107553
Hope the update takes care of the missed call/text issues because I really like my Fascinate.[/QUOTE said:
well it dont, Im running ed05 and still get missed calls!
Click to expand...
Click to collapse

I've never really had a problem, that I noticed. The only missed calls I've had have been at my house, which gets terrible reception. But every phone my girlfriend and I have had, have had the same problem at my house.
If I were, I would certainly be taking advantage of the phones warranty.
I've never noticed anyone mentioning signal strength during missed calls. Has it occurred with full signal strength?

johnnyplaid said:
I've never noticed anyone mentioning signal strength during missed calls. Has it occurred with full signal strength?
Click to expand...
Click to collapse
yes as i was driving by a cell tower yesterday lol

So I finally received the 2nd charge in the mail for my other fascinate on our account after clearing the address issues. Unlike my Charge, this Charge came in a retail box with a charger, 32gb sd card, back door, etc. My Charge came in the Verizon's typical replacement box, but it too looked brand new. Usually even on the certified refurbished models you can find signs of it actually being a used phone.
Two thumbs up to Verizon for replacing the defective fascinates. I haven't had a single missed call and the gps locks in quick.
I hope all of you resolve your issues with Verizon and get your replacements as well.

Our story is different but similar.
My family has 3 Fascinates and they were all missing calls, having volume control issues, wi-fi connection issues, battery drain issues, etc. I called Tech support last week and confirmed that I could get all 3 replaced but 2 of the phones were out of town so I had to wait to discuss it with the kids.
We finally got to a Verizon store to test the 3 phones offered on Tuesday night. We made some test calls and 2 out of 4 calls made to my phone *in the verizon store* failed to come through. Ridiculous. The call quality on the Fascinate was awful when we directly compared it to the other 3, no comparison. The Droid X2 really excelled there.
Anyway, we asked for the recall replacements and were told that they couldn't do it because the computer showed that we were out of warranty. Well, the phones haven't been OUT for a year, much less in my hands, so she knew the computer was wrong but couldn't fix it. Sent me home to call Tech and get them to override the system.
Called Tech. They said that my account showed 3 Fascinates with no warranties, but that was wrong as they SHOULD have warranties on them. The only way to fix it was to send me 3 new Fascinates. Then, once those were activated the computer should recognize that the new phones had warranties and I could trade those in. OK.
New phones came in this morning. Activated them all. Version ED04 shipping on them all but within 5 minutes the ED05 was pushed out to them all.
I should be thrilled that I can keep my Fascinate, but after testing the call quality in action and feeling like I was railroaded into this delay, I'm a little pissed off.
No one else had the "oh gee, you don't seem to be covered by a warranty, how strange" glitch happen to them, did they?

It took me 5 calls to CS and 2 trips to a Verizon Store to get my Charge replacement. Funny thing is that the first time I went to the VZW Store the rep told me that they had no stock of the X2, DI2, or the Charge. I then went to another store and the guy ordered me the Charge right away. So I was given the run around and lied to, not very nice imo. But I got my charge now, I'm happy.

I just received a replacement fascinate a week ago. This is the fourth one and the EDO5 update hasn't fixed anything it claims too. They have a note on my verizon account that if this one has problems that I'm eligible to recieve either an X2 or Inc2. But I've only had the new fascinate 2 days..
So my question is do you think it'll be safe to call even though I just received the fascinate??
Thanks
Sent from my SCH-I500 using Tapatalk

thekylebrody said:
I just received a replacement fascinate a week ago. This is the fourth one and the EDO5 update hasn't fixed anything it claims too. They have a note on my verizon account that if this one has problems that I'm eligible to recieve either an X2 or Inc2. But I've only had the new fascinate 2 days..
So my question is do you think it'll be safe to call even though I just received the fascinate??
Thanks
Sent from my SCH-I500 using Tapatalk
Click to expand...
Click to collapse
Yes I would call and make sure you act really pissed off (and that shouldn't be too hard...seeing as this is your fourth fascinate with the same problem). Say that you don't appreciate being taken advantage of and that you shouldn't have to go through four of the same exact phone for those idiots to realize the thing isin't going to work. One of the reasons I tried so hard to get my fascinate replaced is because Verizon screwed me in the past with replacement phones. I had to get the same phone 5 times and they all had the same problem on them and finally when I went to get the SIXTH phone my warranty was up. (How convenient for Verizon...). So I would say that too. That your sick of the horrible customer service and don't appreciate them trying to run out your warranty so you can't do anything about it.

Well I received my battery and charger today from Verizon so I finally got to activate my Incredible. I have to say it is a very very nice phone. The UI is pretty nice and it is an overall better package than the Fascinate imho. The reason I had to wait separately for the phone and charger is because verizon didn't have the stock HTC battery and charger so they had to give me an extended battery with the backing and a new charger for free. So needless to say I am very pleased and am very happy I don't have to deal with the Fascinate horror show any longer.

Atrix Repair Runaround

Alright guys, I thought I'd share my my experience with Motorola's repair department. The reasons I sent my phone in were because the screen had some areas that had backlight bleeding and the MicroSD card reader didn't work.
When I first called, I was told by AT&T and Motorola customer representatives that once the phone was received by them, it would be shipped back out in two business days. Alright I happily agreed to that and opened an RMA because I needed my phone back as soon as possible. So it was opened and I sent my phone in.
The device was then received on the 4th.
I called in on the 7th to ask if it was shipped, and they said it would actually take 15 business days to ship! I was like what?! I was told two days by the other two representatives. I was then told to call back on a weekday as the repair department was closed.
I called again on the tenth to see the status of the repair and they said it should be shipped 5-7 business days from when the device was received. But I still couldn't talk to the repair department because I had called after they had closed.
I called in the next day, and they said that it would be shipped on the twelth, which was the day after.
I then called in on the 12th to make sure it was shipped, the representative said that the device should have shipped but the online repair status just hadn't updated yet and it should be updated by tonight.
I check today to see if the status has been updated, and guess what, no change, all it says is device received. So I call to make sure the device has shipped. Now I talk to a representative that says that it will actually be shipped on the 16th and he has no idea why the other three representatives said it would be shipped on the 12th. I ask to speak to a supervisor and I get transferred. I asked her why I've been given tons of different (and seemingly wrong) information by different representatives and what is really happening. I tell them that this is getting ridiculous and I have had to reschedule two train tickets and I've lost over $90 dollars because of false information I have received. The supervisor literally is speechless, all she says is please call back Monday.
What I'm wondering is that has anyone else had this kind of experience with Motorola? Or is it just bad luck on my end. And if this continues, is there anything I can do.

Wow that sounds pretty bad. How come you didn't just take the phone in to an AT&T store? My previous Atrix had a dead spot on the touchscreen so I took it back to the AT&T store. They looked at it and called an AT&T repair center so I can pick up a new Atrix that very same day. Sorry to hear about your situation, hope it gets sorted soon.
Sent from my MB860 using XDA App

I forgot to mention I actually did go to an AT&T store. They were the ones that suggested calling AT&T and Motorola and the first ones to say that it would be shipped out two days after it was received. I had the option of going to an AT&T repair center but the closest one was an hour away so I decided to do it by sending it in.

I know AT&T used to offer warranty swaps by overnight shipment, which ususally meant getting an advanced exchange in one or two days. This was on HTC TP2s and similar phones but I think they still offer the same service if you complain about going to an exchange center.

I had the same problem with AT&T when I was on the Inspire...I pitched a big enough fit and had the retention people upgrade me to the Atrix. Best thing I can tell ya to do from my own experience would be to call the main customer care number and raise hell about the time and money you have lost...Have them.credit your account for the service and such ...it's not much but it does help a little bit.
Sent from my MB860 using XDA App

Bob Simons said:
I know AT&T used to offer warranty swaps by overnight shipment, which ususally meant getting an advanced exchange in one or two days. This was on HTC TP2s and similar phones but I think they still offer the same service if you complain about going to an exchange center.
Click to expand...
Click to collapse
Oh dam, I wish I had known about that earlier.
Diesel984 said:
I had the same problem with AT&T when I was on the Inspire...I pitched a big enough fit and had the retention people upgrade me to the Atrix. Best thing I can tell ya to do from my own experience would be to call the main customer care number and raise hell about the time and money you have lost...Have them.credit your account for the service and such ...it's not much but it does help a little bit.
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
Hm... I'm gonna give that a try, thanks.

I've had devices swapped out, and all I did was call the main AT& T tech support number. This was on several Captivates and once on my wife's Inspire, although we found out after the Inspire didn't need it (unknown sources update problems).
In all cases I was offered an overnight shipping option at a small fee. I opted out, and in all cases my replacement was here within 3 days. Swap info, send old one back, done.
Sent from my MB860 using Tapatalk

I'm really sorry to hear you had such a bad experience. I actually had a similar problem with my phone regarding the screen burn image and went to the device support center. They were out of stock for a replacement Atrix but the associate placed an order for an overnight shipment. I was in possession of two phones at one time and had to agree to ship the defective one out within 14 days before facing a charge of $399. Anyway, I really appreciated the fact that I was never without a phone and the phone came in the next day and I shipped out my defective unit the day after.
They probably need to retrain the customer support reps to know the proper course of action for certain situations such as out of stock or too far of a location so that you are offered overnight shipping of a replacement.
One more question for the OP: were you expecting to get your same unit back? You said it was sent in for repair service so I'm wondering why you agreed to that instead of just swapping it out since you are still covered under the 1 year warranty.

ZyanyaMJ said:
I'm really sorry to hear you had such a bad experience. I actually had a similar problem with my phone regarding the screen burn image and went to the device support center. They were out of stock for a replacement Atrix but the associate placed an order for an overnight shipment. I was in possession of two phones at one time and had to agree to ship the defective one out within 14 days before facing a charge of $399. Anyway, I really appreciated the fact that I was never without a phone and the phone came in the next day and I shipped out my defective unit the day after.
They probably need to retrain the customer support reps to know the proper course of action for certain situations such as out of stock or too far of a location so that you are offered overnight shipping of a replacement.
One more question for the OP: were you expecting to get your same unit back? You said it was sent in for repair service so I'm wondering why you agreed to that instead of just swapping it out since you are still covered under the 1 year warranty.
Click to expand...
Click to collapse
Sending it in for repair was my only option. They told me if I went to the place an hour away I would have to drop my unit off and pick it up two days later.
EDIT: So I thought that it would be easier to just send it in instead of having to drive that far.

dreadlord369 said:
Sending it in for repair was my only option. They told me if I went to the place an hour away I would have to drop my unit off and pick it up two days later.
Click to expand...
Click to collapse
Wow. So even at the physical place that was an hour away, they couldn't just swap it out? That is so strange. We are talking about an official AT&T Device Support Center, right?

ZyanyaMJ said:
Wow. So even at the physical place that was an hour away, they couldn't just swap it out? That is so strange. We are talking about an official AT&T Device Support Center, right?
Click to expand...
Click to collapse
Yep, at least thats what the guy at the store told me.

So what are they currently doing to assist you? Are you just forced to be without a phone? I would seriously place a complaint with the BBB and with AT&T customer service. Not sure if it will help much but just to document the case at least.

ZyanyaMJ said:
So what are they currently doing to assist you? Are you just forced to be without a phone? I would seriously place a complaint with the BBB and with AT&T customer service. Not sure if it will help much but just to document the case at least.
Click to expand...
Click to collapse
That was actually something I was thinking about doing. Also I did go to the BBB site but Motorola wasn't on the list, should I put it down with AT&T?
EDIT: Oh and nothing to assist me, AT&T and Motorola said I should be able to get a temporary phone while this repair was going on but I was completely denied.

ZyanyaMJ said:
So what are they currently doing to assist you? Are you just forced to be without a phone? I would seriously place a complaint with the BBB and with AT&T customer service. Not sure if it will help much but just to document the case at least.
Click to expand...
Click to collapse
Alright I just called AT&T and they actually gave me a 65 dollar credit, which is half of my bill. THANK YOU very much for that bit of advice. Also They also said that I should call back tomorrow when the warranty center is open and they should be able to help escalate this issue further. As for the BBB complaint, if AT&T helps me out even further then I'll let it go but otherwise I'll file a complaint.

I sent my atrix to motorola also for repair got it back in 3 days unrepaired so i called them and said the water mark is still white she when on to say it could be caused by humidity i freaked and said so all the atrixs that are in texas right now are going to be void because texas has had triple digit reading for well over a month she was dumb founded and said let me escalate this higher sent me an overnight label and they have now had it for 9 days so who knows if it gets fixed this time they have the worst rating in customer service and repair...This will be my last Motorola phone

Sorry for your bad luck. Generally moto makes good hardware. All companies have lemons. What is sad is moto falls under the list of companies with general bad repair service. The only company i know of that has pretty good service overall is htc, but that might change since they're going to be more strict on warranty because of bootloaders.
I voided my warranty.

Well I got my phone back, just a heads up, like I said in the OP, they said it would be shipped on the 16th, however when I called in then, they said it would not be shipped that week at all because they had NO atrix's at all, new or refurb, and they were waiting on parts. I then filed a complaint with the BBB and informed motorola of the complaint. Guess what within an hour I got a second call saying the phone had shipped (this was at 8PM) and tomorrow morning a new phone was sitting on my doorstep. So if you guys are having major issues like me, just file a complaint with the BBB and motorola should comply.

dreadlord369 said:
Well I got my phone back, just a heads up, like I said in the OP, they said it would be shipped on the 16th, however when I called in then, they said it would not be shipped that week at all because they had NO atrix's at all, new or refurb, and they were waiting on parts. I then filed a complaint with the BBB and informed motorola of the complaint. Guess what within an hour I got a second call saying the phone had shipped (this was at 8PM) and tomorrow morning a new phone was sitting on my doorstep. So if you guys are having major issues like me, just file a complaint with the BBB and motorola should comply.
Click to expand...
Click to collapse
Ok thanks for the heads up if nothing happens by tomarrow thats just what i will do

Well... I just found another issue.... No computer is able to recognize the phone. I've tried three different computers and I've tried installing the proper drivers and still, all I get is the "USB Device Not Recognized" error on all three. Time to call them back...

probably is driver. reboot phone and computer.

Verizon Sucks!!

Ok, it all started that I went into the store to get a replacement sim card because I was stuck on 3g. Some how my phone's prl changed when I turned on my phone. The prl was 53112 in which is 3g. Now these sim cards a suppost to be free right. They would not replace it since my phone was rooted in which it violates there policy. They would not even sell me one or replace it until I returned my phone to stock an erased my internal storage to get rid of some roms I had. They said that those files were interfering with my phone in which they did not even know what they were talking about. I argued with them for 30 mins, so I got fed up and went to best buy mobile where I originally got the phone. They gave me a new sim card and it fixed the 4g issue. I told best buy the hassle that the vzw store was giving me about being rooted. Best buy don't care if your phone was rooted. They know that people root there phones, even the guy that gave me a new sim card rooted his phone and 2 other individuals. Just beware on going to the store for a new sim card if rooted. I will never go to the store for anything. Best buy will have all my business from now on. I need to stay with vzw because of there coverage. I travel a lot.
Sent from my DROID RAZR HD using Tapatalk 2

Droid0351 said:
Ok, it all started that I went into the store to get a replacement sim card because I was stuck on 3g. Some how my phone's prl changed when I turned on my phone. The prl was 53112 in which is 3g. Now these sim cards a suppost to be free right. They would not replace it since my phone was rooted in which it violates there policy. They would not even sell me one or replace it until I returned my phone to stock an erased my internal storage to get rid of some roms I had. They said that those files were interfering with my phone in which they did not even know what they were talking about. I argued with them for 30 mins, so I got fed up and went to best buy mobile where I originally got the phone. They gave me a new sim card and it fixed the 4g issue. I told best buy the hassle that the vzw store was giving me about being rooted. Best buy don't care if your phone was rooted. They know that people root there phones, even the guy that gave me a new sim card rooted his phone and 2 other individuals. Just beware on going to the store for a new sim card if rooted. I will never go to the store for anything. Best buy will have all my business from now on. I wish my contracts were up, but I need to stay with vzw because of there coverage. I travel a lot.
Sent from my DROID RAZR HD using Tapatalk 2
Click to expand...
Click to collapse
Verizon is a joke. Thankfully, I got a new sim card without them knowing my Razr HD was rooted and unlocked

Droid0351 said:
Ok, it all started that I went into the store to get a replacement sim card because I was stuck on 3g. Some how my phone's prl changed when I turned on my phone. The prl was 53112 in which is 3g. Now these sim cards a suppost to be free right. They would not replace it since my phone was rooted in which it violates there policy. They would not even sell me one or replace it until I returned my phone to stock an erased my internal storage to get rid of some roms I had. They said that those files were interfering with my phone in which they did not even know what they were talking about. I argued with them for 30 mins, so I got fed up and went to best buy mobile where I originally got the phone. They gave me a new sim card and it fixed the 4g issue. I told best buy the hassle that the vzw store was giving me about being rooted. Best buy don't care if your phone was rooted. They know that people root there phones, even the guy that gave me a new sim card rooted his phone and 2 other individuals. Just beware on going to the store for a new sim card if rooted. I will never go to the store for anything. Best buy will have all my business from now on. I wish my contracts were up, but I need to stay with vzw because of there coverage. I travel a lot.
Sent from my DROID RAZR HD using Tapatalk 2
Click to expand...
Click to collapse
I would have told them to cancel my service and buy the phone back from me because they won't make it work on their network.

Droid0351 said:
Ok, it all started that I went into the store to get a replacement sim card because I was stuck on 3g. Some how my phone's prl changed when I turned on my phone. The prl was 53112 in which is 3g. Now these sim cards a suppost to be free right. They would not replace it since my phone was rooted in which it violates there policy. They would not even sell me one or replace it until I returned my phone to stock an erased my internal storage to get rid of some roms I had. They said that those files were interfering with my phone in which they did not even know what they were talking about. I argued with them for 30 mins, so I got fed up and went to best buy mobile where I originally got the phone. They gave me a new sim card and it fixed the 4g issue. I told best buy the hassle that the vzw store was giving me about being rooted. Best buy don't care if your phone was rooted. They know that people root there phones, even the guy that gave me a new sim card rooted his phone and 2 other individuals. Just beware on going to the store for a new sim card if rooted. I will never go to the store for anything. Best buy will have all my business from now on. I wish my contracts were up, but I need to stay with vzw because of there coverage. I travel a lot.
Sent from my DROID RAZR HD using Tapatalk 2
Click to expand...
Click to collapse
the thing about this is, you knew the risks when you rooted, and you still did it...the vzw rep didn't do anything but enforce the rules to which you agreed when you signed on the dotted line, the reason the bbm rep didn't care was because he doesn't work for verizon, he works for best buy...i'm lucky enough to live near a vzw store where they don't care if you're rooted or not, and will even talk to you about rooting and what can/can't be accomplished...but as it is, this is the exception, not the rule...i'm failing to see where the vzw rep you encountered was wrong...if you didn't like the rules, you shouldn't have signed on the dotted line(btw, i'm rooted, unlocked and running a custom rom...but if something were screwed up on my phone, i'd have figured it out before i did any of this so that i could have a 100% working phone before i went in and changed things) you can call me crazy, you can call me stupid, but i'm not the one complaining about knowing the rules and breaking the rules and then when the powers that be get wind of it they refuse to help me

Yeah, it really sucks since something as trivial as a sim card should not matter. However, on principle I have to agree with Verizon as well.
The reps don't have to be technical. They don't need to be convinced. All they have to do is enforce the rules that apply to everyone.
Trust me, I'm typically the LAST person to side with a big company lol

i hate large corporations, and silly rules and laws, but if you know the rules, and agreed to the rules by signing on the dotted line, you have no one to blame but yourself when you break the rules and things go bad for you...as i said, i'm rooted, unlocked and running a custom rom, if i change something and it bricks my phone guess what? i'm out of a phone until my upgrade. i don't expect verizon or anyone else to fix my screw up.

The only reason I'm keeping up with my $6/mo insurance is in case my $400 investment is ever lost or stolen
-- Android: It's a UNIX thing. You wouldn't understand.

Ridiculous! I had my gnex rooted and rommed for the gods and had many issues causing the need for a new sim. Not once did they complain.
Now if it was technical support you were dealing with then I could understand VZW completely. Or sending your phone in for repair replacement, insurance, etc.
They are becoming tighter and tighter doing anything to make a buck. They know they have the best coverage and will continue to hit my wallet until it's cashed.
I think their financing for phones is great for those who want an upgrade but don't have any other way.
If this happens again don't go to best buy. I would call corporate and maybe see if they have some sort of a retentions department to get compensated for your trouble.
Sent from my DROID RAZR MAXX HD

jfriend33 said:
Ridiculous! I had my gnex rooted and rommed for the gods and had many issues causing the need for a new sim. Not once did they complain.
Now if it was technical support you were dealing with then I could understand VZW completely. Or sending your phone in for repair replacement, insurance, etc.
They are becoming tighter and tighter doing anything to make a buck. They know they have the best coverage and will continue to hit my wallet until it's cashed.
I think their financing for phones is great for those who want an upgrade but don't have any other way.
If this happens again don't go to best buy. I would call corporate and maybe see if they have some sort of a retentions department to get compensated for your trouble.
Sent from my DROID RAZR MAXX HD
Click to expand...
Click to collapse
i can see it now "verizon wireless customer support, how may i help you?!" "yes, i broke the rules to which i agreed, and rooted my phone, unlocked the bootloader, and put a custom rom on my phone...and i did something wrong, and now my phone won't boot up...if you don't give me a replacement i'm going to jump ship and go to at&t" and what hte rep won't say is "oh...you'll leave if we don't give you a phone because you broke the rules and now it won't work? well here's your new device that you, yourself screwed up, and will probably screw up again and make us send you a new one" what they will say is "well, since you broke the rules to which you agreed, it'll be 599 for that new phone. oh, and if you decide you're going to jump ship to at&t that'll be 350 dollars for an early termination fee as well, have a good day"

lol when I saw the title I figured VZW screwed up like they did for me. Just prior to our upgrade I called and asked Customer Service for extra minuets because we were upgrading in a week(I asked the rep in store when looking at phones but she said call CS). The rep said "you have 100 Hurricane sandy relief minuets." Good enough..
Week later, my gf and I go in to the store and upgrade! She got an iPhone 5. I told her check it for scratch marks when the tech activated it and handed it to her. Sure enough, she pulled the protective covers off the front and back and it was scratched on the back. Well the idiot rep who upgraded us put both upgrade fees on one line. So it took 30 min or longer to get her new phone activated because they could not figure out how to cancel the previous activation/transaction because of the way he did the upgrade fees on one line!
Fast forward to the first bill. I think it was like $400 or $500. It was to high either way! Well first off we were billed a month in advance. I realize this is standard, but imo the rep should have reminded us. Typically we upgrade every ~2 years so the least VZW, ATT or any other company can do is remind you. So that explains PART of it. Here is the icing on the cake, we were billed for a voice overage because the rep who told us we had 100 Hurricane Sandy min left was in a third party over flow call center and was not authorized to tell us that we could tap in to those min. So we went over by close to 100 min. What the store rep did not tell us when we upgraded was the new share everything plan would be prorated since we were shy of our bill date by like a week. Since he did not tell us, we made the most of that week and used up almost 4GB of LTE bandwidth. So we were charged a data overage as well.
So when I call CS, the rep says he would knock off the voice overage since it was higher. However, he tried to charge us for the data still. After arguing he agreed to knock it in half. Finally after arguing more, he finally agreed to knock it off completely. to make up for all the trouble he has issued credit for both over ages and he is going to pitch in 3 accessories. I told him I was not interested in the accessories. He pushes them again at a discount price. Again, I said not interested. After further discussion he said the accessories were free and we still had credit left over plus the overage fees were wiped out. Free accessories? Why the hell not?! So I get off the phone thing everything is great and he hooked us up..
When I get my holster/kickstand case it won't fit. So I take it to a VZW third party store to see if they can get it on. He tries and then says it's bent. Call CS and they should send a new one free of charge. I call CS and they set me up a return label.After further discussion it turns out the accessories were billed to the account. I said forget this, I never asked for them. Send me a label and I will return them all rather then be charged! So she does just that.
I get the label, and ship everything back in the original packaging. Hell my gf's pos bumper case wasn't even opened because she didn't like it. I spent 2 months dealing with 10 CS agents who filled out a total of 3 "ITTS tickets." Turns out ITTS Tickets are for tracking the damn package if it is lost in transit. I told them the tracking showed it was in the warehouse in Texas since such and such date! One of the reps was a total moron. I questioned her like 5-10 min in to the convo and said look, other then accessory charges, are there any charges on the account. We go back and forth, calmly, for 45 min about late fee for this, late fee for that, fee for this, fee for that, and each time I have to say no, that was taken care of, and shes would be like oh..you're right. So 45 min in she says, well ok, can you log in to MyVZW? I said sure, and sat down at the comp. I log in, and she says you see this or that, and I am like yeah, it says credit this, or credit that. So finally I said "look besides the accessories fees, is there any other charges on the account." This time she has no choice but to say no..45 mins of bs she didn't know what she was talking about. I requested a supervisor. Waited 20 min for a supervisor. Finally she offers to have the supervisor call me back. I should have known better but I said ok..yeah no call back ever happened.
Another night I finally ask for a supervisor. This guy was far from supervisor material. The second he picekd up the phone he was trying to talk over the agent while she was getting off the line.He kept interrupting me and talking over me.I called him out on it at one point, and he said I am not talking over you or interrupting you. The next time I am talking, he does just that. Interrupts me and starts talking over me. I said I thought you said you weren't interrupting me or talking over me? I forgot what he said but he knew he was caught red handed. We went around a little bit and he finally hangs up on me for trying to stop him from babbling on about something that didn't matter.
Finally, I get some one who knows what they are doing. She did a "defill ticket" which goes to the warehouse and asks what is going on with the package and why no refund was issued. Of course she has to call me back as it takes a day or two to get an answer. She finally calls me back, and says that supposedly the accessories were not in the case! BS! One was never opened! She said she talked to her manager and because of everything I went through, they would refund me half price. I argued about how I knew one accessory, the bumper case was not even opened. I threatened to cancel service, but did no good. At this point I just wrapped it up and thanked her for her time as she did do more then any one else had. I called back a few days later and asked how much it costs to cancel service and explained what I been through over the past 2 months/10 agents later. She asks if she refunds the rest of the cost if we will stay on VZW. I think I said I would consider it, and in the end she credited the rest of the charges. We stayed with VZW but I will never trust them at their word again. The remainder of the contract is going to determine if we stay or go when it's time for a new contract. Depending on finances we may buy unsubsidized, but you want a VZW sucks story, there ya go. Can't say I feel sorry for you and your sim card situation.

balthuszar said:
i can see it now "verizon wireless customer support, how may i help you?!" "yes, i broke the rules to which i agreed, and rooted my phone, unlocked the bootloader, and put a custom rom on my phone...and i did something wrong, and now my phone won't boot up...if you don't give me a replacement i'm going to jump ship and go to at&t" and what hte rep won't say is "oh...you'll leave if we don't give you a phone because you broke the rules and now it won't work? well here's your new device that you, yourself screwed up, and will probably screw up again and make us send you a new one" what they will say is "well, since you broke the rules to which you agreed, it'll be 599 for that new phone. oh, and if you decide you're going to jump ship to at&t that'll be 350 dollars for an early termination fee as well, have a good day"
Click to expand...
Click to collapse
Hmm actually my issues were unrelated to any modifications made to my phone and we're part of the reason Verizon decided to change how they provision their sim cards... But thanks for the input bud.
If I ever wanted to leave Verizon I would do an AOL as I have unlimited data on two lines.
Verizon likes the developer community for the most part. Can you imagine how much money they save on technical support?
I'm sure there are some who don't mod but are so smart they wouldn't dream of dialing 611...but I think the majority is different.
Sent from my DROID RAZR MAXX HD
---------- Post added at 06:33 AM ---------- Previous post was at 06:32 AM ----------
Xplorer4x4 you need to call the better business bureau. Verizon has cs issues sometimes. Best thing to do next time is keep calling back until you get someone understanding on the line.
Sent from my DROID RAZR MAXX HD

jfriend33 said:
Hmm actually my issues were unrelated to any modifications made to my phone and we're part of the reason Verizon decided to change how they provision their sim cards... But thanks for the input bud.
If I ever wanted to leave Verizon I would do an AOL as I have unlimited data on two lines.
Verizon likes the developer community for the most part. Can you imagine how much money they save on technical support?
I'm sure there are some who don't mod but are so smart they wouldn't dream of dialing 611...but I think the majority is different.
Sent from my DROID RAZR MAXX HD
---------- Post added at 06:33 AM ---------- Previous post was at 06:32 AM ----------
Xplorer4x4 you need to call the better business bureau. Verizon has cs issues sometimes. Best thing to do next time is keep calling back until you get someone understanding on the line.
Sent from my DROID RAZR MAXX HD
Click to expand...
Click to collapse
if you root your phone it voids the warranty...you signed on the dotted line, you rooted, you had your phone screw up(whether or not it was because you rooted is moot)...your problem, not vzws

Here is something you need to remember. Reps in stores deal with people that have no clue what they are doing all the time. Flashing ROMs incorrectly, incorrect radios, kernels, etc can and do cause service issues. If you think that a rep is going to chase their tail around when they have no clue if you know what you are doing or not then you are wrong, especially if they have no clue what they are doing when it comes to development. Troubleshooting a device that is stock is one thing, the uncontrolled variable of your non-stock ROM is another. That being said, had you came into my location you would have gotten a SIM and been on your way. If you were still locked on 3G then that would have been the end of the troubleshooting I had for you until the phone was back to stock. It is easy to point the finger and talk about how bad people "suck", but take a second to look at it through eyes other than your own.