Database Users

Blackstone dead!

guys i posted earlier today that that my phone kept switching off, i thought i fixed it but now its switched off and will not come back on! ive tried charging it but doesnt seem to have any affect, i want to send back to HTC but im using a custom rom, and as it doesnt switch on i can not flash a stock rom, so my warranties gone down the drain, any1 got any ideas? i was thinking off buying a new battery but i doubt thats the problem as it would have work when i put it on charge

guys if i manage to get the phone on what stock rom/radio do i flash? im in the uk with tmbile

same here but..
i have been using htc touch hd since last February (ard) and its not that long time but my touch hd is showing problems like its dead quite often i cant see anything in my screen (but i can hear vibration on calls)and it only works once i reset i even tried factory restore but doesn't work. its same and if its problem of any other third party software i have only spb mobile shell, and skyfire.
can i know what is solution for me if i get replacement from htc. its really ridiculous to have such a product which doesnot even work for half a year.

Leave the battery out for a couple of days, and see if it can start up after that. If not, then the chances are that HTC will not see the custom rom as they will replace the main board (that is what they did for me).
In future, use USPL as this gives the fastest and easiest way to get back to a stock rom. It means that you can just install the stock rom without having th flash back to the stock SPL and can be done easily if your screen breaks.
If you can flash your device, flash it with the latest ROM from HTC if it was non branded. If you have Hard SPL, you will have to flash that back as well.
It appears that this problem is becomming more widespread - it has happened to me plus a few others.......... therefore i guess HTC will be aware of this issue.

i hade the same problem as you. And i had duttys 3.4. I had no problem whit the warranties.

If you can't even get phone to start, chances are its a motherboard problem and likelyhood is that HTC will just replace motherboard without evenm looking at whats installed on device. Others have had same problem and they had no problems. However I CANNOT stand by this 100%. It will be a risk!!

thanks guys the phone wont start so im hoping they will just fix the mother board and send it back and hopefully that will be the end of it, ill keep you guys updated they are picking it up in the morning

my screen is flopping.. can anyone help?

hi, ever since last week, my screen has been going black.. the phone is still working because i can hear the sounds etc.. but the screen wont come on.. if i turn it of and on again, different things happen, sometimes it remains black.. sometimes everything is upside down and back to front on the screen... or sometimes it will go back to normal..
but its happenning quite often..
thanks..

unless you are comfortable opening your HD up and replacing parts there is nothing at all you can do, just send it back to your supplier or HTC under warranty

spud_work said:
unless you are comfortable opening your HD up and replacing parts there is nothing at all you can do, just send it back to your supplier or HTC under warranty
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Click to collapse
I would reccomend trying a hard reset before either of those options.

yeah ive done hard reset.. new firmware etc... if i send it back under warranty... do i have to put original firmware on it? i would open it up if it involved screws but as i understand it its stuck together right?

supasye said:
yeah ive done hard reset.. new firmware etc... if i send it back under warranty... do i have to put original firmware on it? i would open it up if it involved screws but as i understand it its stuck together right?
Click to expand...
Click to collapse
I would only open up device as a last resort and if you know what you are doing, as once you open it you void warranty.
I would restore stock SPL and then return phone under warranty

Fallen Spartan said:
I would only open up device as a last resort and if you know what you are doing, as once you open it you void warranty.
I would restore stock SPL and then return phone under warranty
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Click to collapse
As above, make sure you have a stock SPL and stock rom on your phone before returning it, otherwise they may refuse the warranty repair

if you send it back , put the old stock rom on which is on duttys site. i believe he has the old orange one somwhere on there after that, do the stock spl.

My screen too i`m shocked. It`s massive problem now.

Discussion on this topic is already underway here:
http://forum.xda-developers.com/showthread.php?t=525777
Unfortunately, there is still no solution or diagnosis, but this way we can keep it all in one thread.

i called htc technical support today.. my phone is under warranty, but i told her my phone has a few dents around the edges where i dropped it on several occasions will this void the warranty.
she said is it likely that they will void the warranty due to accidental damage...
is it worth sending my phone? does anyone know how much a repair for this would cost? i think its hardware related..

Cracked my screen problem

Ok, so i dropped my phone and cracked my screen the other day. It is only the screen as i can still use it but just has a big crack in the middle. As far as i am aware i can take it back to Vodafone and they will fix it, but i got the phone with a hero rom on it and i'm thinking they wont help me because its been tampered with.
So my question is should i try and revert it back to the original state or just take it back? (bare in mind i have no clue atm of how to change it from hero rom).
thanks!

Nemshki said:
Ok, so i dropped my phone and cracked my screen the other day. It is only the screen as i can still use it but just has a big crack in the middle. As far as i am aware i can take it back to Vodafone and they will fix it, but i got the phone with a hero rom on it and i'm thinking they wont help me because its been tampered with.
So my question is should i try and revert it back to the original state or just take it back? (bare in mind i have no clue atm of how to change it from hero rom).
thanks!
Click to expand...
Click to collapse
Did you make a nandroid backup, that the easiest way to get it back to the state you had before putting the hero Rom.

hmm i dont know how can i check? i got the phone when it was in hero rom.

If my phone broke while rooted can it still be repaired?

If my phone did break while rooted, like screen broke or stopped working.
Could i still send it off and get it repaired even though it is still rooted or would they just ship it back to me unrepaired???

Show it to the Service Center Guys , the most prior thing they will notice is the Main Issue , the Screen and perhaps not looks further as of which version you have or you have SU or not
If you mention your major Issue is the hardware then I Doubt then will go on fiddling with the Software , Not Sure as These guys are unpredictable but still , IMO They won't bother to look further

Thats good, because i dont want my phone to break and i cant get it repaired because i have rooted it.

a friend of mine got he`s hero replaced twise by htc, one time it got broke then flashed a recovery, and second time the screen stop working and it was rooted.

^^ Same with me earlier *almost*

Question about warranty voiding

So, i went into T-Mobile today because the touch screen on my phone is completely unresponsive. They are sending me a new one and i have to return my old one in the box that they provide.
Now, i was asking the tech rep inside the actual store and he said that he thinks me having a custom rom on my phone wont void the warranty. We went and read ALL of the fine print together on T-Mobile's website regarding warranties and found NOTHING against custom software on the phone. The only thing that would void the warranty and charge me $320 something is if the screen had physical damage preventing it from functioning correctly.
Just wanted to double check with you guys, and, just to be safe would flashing a stock rom put me on the safe side?

I'm on Vodafone and had exactly the same issue, I flashed a stock ROM back on and sent back to Vodafone.
The phone had to be sent back to HTC due to "corrupt firmware" and they could not fix.
I received my phone back fixed FOC, not sure if that would have been the case with a cooked ROM on the phone.
There is a lot of conversation on the forums about flashing back to avoid warranty issues
Better to be safe than out of pocket

d16soda said:
Just wanted to double check with you guys, and, just to be safe would flashing a stock rom put me on the safe side?
Click to expand...
Click to collapse
Of course it would put you on the safe side.

If I was you just flash the stock ROM.
Ore certainly make attention that HSPL (in case it is install) is removed.
Because HSPL brake your warranty

I had a similiar issue. My phone went dead a few weeks ago. Wouldn't take a charge or turn on (no idea why, I woke up and the phone acted like this). I called tmobile, they sent me a new phone and I shipped them the broken phone with android nand installed. They haven't said a word so it looks like it went through