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Hi,
I recently had a Magician shipped which seemed fine the first day of use, but at the end of the day, the gsm radio icon showed me a no reception, or 'service unavailable' message...
Now, after upgrading the Rom's (several used) and Radio update to the latest one (1.13 as far as I can see), I don't have any reception or 'service' at all...
The gsm radio always shows the '!' marker...
Anyone any idea where to look?
Loose cable, loose or bad antenna, software/rom issue?
Any ideas are welcome!
This device will be my test-unit for xanadux, but I want to make sure it's functional before testing stuff and debugging things that will never work because of a hardware or firmware issue...
Thanks guys!
Great work, super forum!
this is clearly a hardare malfunction. your device may not be identifying the sim card.
thanks for the quick response, but I don't think it's the SIM-slot that is causing me troubles... The SIM card can be read without any problem, and the pin code is asked and aknowledged by the phone. Once in a while I get coverage, but it always looks like 1 bar maximum, while my Trinity is lying next to it, same operator, and all 5bars of coverage notification are there, so it's not that I'm in a dead zone or black spot where there's no cell coverage at all.
I checked the upper back part (after removing the plastic casing top) and checked where the antenna is connected. Once, while holding and pushing onto the metal part that looks like the antenna extension, I got (just for 5 seconds that is) a connection, and signal level of 1-2 bars, but that dropped and stopped after a few seconds already...
I think it's a connection issue of some kind, internal antenna or the connection to it, but I'm not that keen on taking the unit apart to find out it's not that easy to sort the issue out...
Any help, info, ... can help...
Thanks!
the metal plate just below the top-backside plastic panel acts like the antenna.On top side of it there are two legs which connect to the mainboard.try cleaning the two spots on mainboard and the contacts of antenna.
well, i can say this because i solved this problem once this way.
good luck.
Well, I tried what you mentioned: scratched and cleaned the squares on the pcb, straightened the connecting metal parts from the back plate, cleaned all contacts: no solution...
Any other ideas?
Possibly a sort of switch which makes the device choose between internal or external antenna? What external antenna might fit?
Thanks guys!
Well,
I got my hands on a 'broken' I-mate Jam (got stuck between the car door, screen is totally broken, pcb is fine) and replaced the antenna block: FULL RECEPTION...
at least, for half an hour.. after that: reception dropped, and again left me with the "!" mentioning "no service"
I tried switching the pcb's but for some odd reason, the screen didn't come up good... The backlight didn't turn on and the screen was all striped and smeared...
Is there a difference in pcb versions, connectors, screens?
I thought Magcian = Magician, but now I'm thinking there are different models around there...
Bon... so I'm looking for a pcb of a Qtek S100 now... to switch that one with mine, and see if that helps...
really strange the reception was 'perfect' for about an hour, I even succeeded in making calls with it! No jitter, no drops, perfect reception, and then: BONK, over with it... nothing left...
Any ideas on this one, or any ideas on how to get the I-mate's pcb working in my Qtek?
Thanks guys for the info and help!
Hiya, I've got a HD2 with a couple of problems.
My brother had it as contract upgrade from his iPhone 3G back in February, and it was fantastic for around a month. As he never needed the insurance on his iPhone, he didn't take it out on his HD2, and you know whats coming don't you? It fell from his pocket and cracked the screen pretty badly.
As he didn't want the hassle or expense of fixing it, he went back to the iPhone and left the HD2 in a drawer. I found it a couple of weeks ago and asked what he was doing with it, he said I could have it if I got it fixed. The digitiser was the only thing wrong with it, so I took it to a local phone repair shop. After a week away having the glass replaced, I picked it up today and have found a couple of problems.
1. The phone can't find any networks.
I know its locked to O2, but with my O2 SIM card in it, it won't find any networks (the signal strength icon is the phone mast with an exclamation mark). Manually or automatically searching doesn't make a difference.
2. The Volume buttons don't work
They don't seem to make any difference to sound levels when pressed, and they seem harder to press than they used to be.
Now, I think the second problem would be fixed with a simple take-apart-put-together job, but I'm more worried about the first problem. Why would the phone lose the ability to find a network? When the digitiser is replaced, does the antenna get removed? Could it be that it hasn't been reattached properly?
I'd take it back and get it fixed properly.
Found no networks: I don't know the Hardware of HTD2 explicitely in its assemling process so I can just guess:
For my Touch diamond I got the problem that the antennacable (a tiny internal coaxial cable) was unplugged. That may be the problem here, too if GSM-Antenna is softwired in HD2.
Or try a hardreset (probably reflashing)
to get to the screen you have to strip every last part of the hd2. hunt down the official assemble disassemble video.
your problems have all the hallmarks of assembly errors. an antenna cable gets tugged when you close the case, volume buttons get caught, etc etc
id take it back and have them look at it again.
samsamuel said:
to get to the screen you have to strip every last part of the hd2. hunt down the official assemble disassemble video.
your problems have all the hallmarks of assembly errors. an antenna cable gets tugged when you close the case, volume buttons get caught, etc etc
id take it back and have them look at it again.
Click to expand...
Click to collapse
I agree with that. And most likely they will do that for free as it was their fault (if its an assembly error)
First the problem.
Like many others HTC HD owners and I encountered this problem 2 days ago (i have nolonger waranty). i just was connected to my computer thru USB for couple hours, when i tried to power it on, the phone display dont comed on, but the phone worked fine (i maked couple conversations. After that i started to read about this problem, a lot of problems, but no solutions.
I try everthing - put in refrigerator (it worked until i turn off the display, pulled the battery for the night, and one bucket with operations without effect.
i install mymobiler and i was sure that my HD is working without display, then i disassemble the phone and checked the connectors, but no effect either.
i am radiocommunication and electronic engineer, and i don't give up so easily
i pulled the main board, and blowed the main board with hot air flow solder machine (i blowed exactly all over the shielding, from the bottom side not SIM card side), i wait for cooling then asemble the phone, and voala "Its alive"
NOW I AM IN TESTING PERIOD. I WILL WRITE WHEN I AM SURE THATS WORK FOR ME.
i have no pictures but i will make when i disassemle the phone again, because now is not fully asembled.
cheers!!!!!
p.s. i am sorry for my bad english
p.s. i am so happy trallllalalalalalal
It's not uncommon to see bad phone soldering on HTCs phones. Guess their factory isn't working right. Good job btw.
72 hours later everything looks great, the screen works perfektly, touch too, wireless communication too. i will post after few test again.
p.s. its look like my battery now have better handling....
6 un grande!
Wow!!! It's a good new. I had the same problem and I will try your solution. I hope it works on my phone.
Cheers!
I have problem from another type:
The problem is with signal. It was perfect until one day, the 3G has gone & then start losing the signal some times 3G return poor or strong, I take it to the HTC service center in Saudi Arabiya & the told me you have to change the main board then they do it but the same problem still there.
Now still have the problem even after change the main board, is there anything if have to change it or do it???
Note: it files down from me before this problem happened.
HTC Touch HD T8282
WMPro 6.1
Build 20757.1.4.0
Rom 1.14.415 ( 32434) WWE
Radio 1.10.25.25
Protocol 52.57.25.30U
ExtPkg 1.14.415.2
dr_crx said:
I have problem from another type:
The problem is with signal. It was perfect until one day, the 3G has gone & then start losing the signal some times 3G return poor or strong, I take it to the HTC service center in Saudi Arabiya & the told me you have to change the main board then they do it but the same problem still there.
Now still have the problem even after change the main board, is there anything if have to change it or do it???
Note: it files down from me before this problem happened.
HTC Touch HD T8282
WMPro 6.1
Build 20757.1.4.0
Rom 1.14.415 ( 32434) WWE
Radio 1.10.25.25
Protocol 52.57.25.30U
ExtPkg 1.14.415.2
Click to expand...
Click to collapse
did you try to change the radio???
This could be caused by bad SIM card. Did you try another SIM? In my country it's not unussual for SIM cards to start malfunction out of the blue. Also, check contacts for grease or dust.
limberjack said:
i blowed the main board with hot air flow solder machine
Click to expand...
Click to collapse
Hi, ssory for a stupid question, but what is "solder machine" with hot air flow? Is it idustrial fan? If yes, it can give to great temperature and can damage motherboard.
Was your idea to solder again all solder connections and roads?
andrew-o said:
Hi, ssory for a stupid question, but what is "solder machine" with hot air flow? Is it idustrial fan? If yes, it can give to great temperature and can damage motherboard.
Was your idea to solder again all solder connections and roads?
Click to expand...
Click to collapse
the solder machine keep one temps at all around 280 degrees celsioum, i thunk the chips can be demaged with temture about 340 degrees, ofcourse it depends of how long time you will blow over the pcb. i don't resolder all tracks and elements (i have no such technology in my laboratory), i just blowed the shielded part of the mainboard, because i know that i can blow some smd element and they are very tiny.
p.s. i use this JBC AM6850 solder mahine
p.s.2 yes it was my idea - it is better than to do nothing with this PDA and throw it in the cupboard
The solution still work for me...
bueno suerte...
limberjack said:
First the problem.
Like many others HTC HD owners and I encountered this problem 2 days ago (i have nolonger waranty). i just was connected to my computer thru USB for couple hours, when i tried to power it on, the phone display dont comed on, but the phone worked fine (i maked couple conversations. After that i started to read about this problem, a lot of problems, but no solutions.
I try everthing - put in refrigerator (it worked until i turn off the display, pulled the battery for the night, and one bucket with operations without effect.
i install mymobiler and i was sure that my HD is working without display, then i disassemble the phone and checked the connectors, but no effect either.
i am radiocommunication and electronic engineer, and i don't give up so easily
i pulled the main board, and blowed the main board with hot air flow solder machine (i blowed exactly all over the shielding, from the bottom side not SIM card side), i wait for cooling then asemble the phone, and voala "Its alive"
NOW I AM IN TESTING PERIOD. I WILL WRITE WHEN I AM SURE THATS WORK FOR ME.
i have no pictures but i will make when i disassemle the phone again, because now is not fully asembled.
cheers!!!!!
p.s. i am sorry for my bad english
p.s. i am so happy trallllalalalalalal
Click to expand...
Click to collapse
Dear
Yesterday i dropped my phone (exactly face down)- now the LCD screen show only (right side about 1 inch) bright light and remaining parts are blank. but it works fine - as when i get calls it vibrates. Pls guide me.
A few months back my Legend went through a cycle in the washing machine. Afterwards I did all the recommended things (take everything apart, leave it in the sun for a day or two, keep it in a jar of water absorbent silica in the evening). Anyway, after three or four days of that, I put it back together again and my battery was dead. Tested it with someone else's battery, and everything worked perfectly, I even made a call with it.
I then waited about 3 months for a new battery (it got stuck at customs) which I finally go this week. Thing is, I now have 0 connectivity with the phone no matter what I do. I always have 0 bars, I can't connect to wireless networks (even though I pick them up perfectly), and I can't get the GPS to turn on at all. Everything else works fine (including the FM radio), but there's no connectivity.
I was hoping it might be a software issue of some strange sort, since the wireless picks up well but just says "connecting--disconnected" when I try to connect. A hard reset did nothing to the phone though.
Is there anything else for me to try? I'm running pretty thin on ideas at the moment. Would replacing the back cover fix any of the connectivity issues? Also, is it still possible for it to be a software problem, and should I maybe try to install a custom rom on it?
Any advice at the moment would be much appreciated. Thanks!
EDIT: I just realised that I had made things worse with my reset. Now I have no file browser with which to sideload apps and no internet connectivity. EDIT2: Managed to fix the file manager problem with ADB. Now just the actual problem again
The GSM antenna is in the bottom part that covers the battery compartment - I'd say you have some oxide on those two contacts.
Take a small screwdriver (or a needle) and gently scrub those pins on your phone.
As for the two on the cover, you'll notice those two parts come apart, so I'd take the inner part and gently brush the two contacts with a piece of cloth and a toothpaste - it's a good thing to gently brush something.
If that fails and you're sure you plugged all inside as it was...it could be another problem...
You may also try bending the two contact in the phone out - these act like a spring, but be gentle about it
P.S.: Is your Legend at least clean now?
EDIT: Now that I think about it, you can try the phone with piece of wire:
cut a wire of : speed of light/frequency in Hz and connect it to the two pins inside the phone
For USA:
299 792 458 m/s divided 1 900 000 000 Hz = 0,15778 m
Thanks Dr.Romca.
I'm trying the clearning out for now. when you say the battery cover comes apart, are you talking about the piece of plastic inside the rubber? There seems to be an additional piece of plastic inside the rubber which might come loose, but I'm not quite sure how to pry it out without breaking it. Any tips on how to do this?
I'll give the piece of wire a skip until the very end
It's not glued or anything, just push the rubber part in the middle and try to click it out...
Dr.Romca said:
It's not glued or anything, just push the rubber part in the middle and try to click it out...
Click to expand...
Click to collapse
Ahh ok, I wasn't sure what to expect on the other side. Didn't want to jam a screwdriver in between the plastic and rubber and hurt some electronic component. Managed to get it loose though, and gave it a thorough but gentle rub down.
EDIT: Nope, still no service on it. I still find it strange that it doesn't want to connect to the GPS or the wireless either. As far as I know, those shouldn't be affected by an antenna issue right?
That's strange... WiFi and GPS antenna is in the other rubber part....
It seems there might be something wrong with the PCB...
I'm at a loss here...
Damn I have connectivity issues here...
The strange thing is it worked once after the washing...
If you have the courage for it, you can also try this:
Take the phone apart, I mean really apart, if you can unmount the display/touchscreen. Then take the PCB - mainboard, try to put a sticker over a microphone and the repro, then take a toothbrust and a detergent and brush the PCB - make sure you clean all, there will probably be some metal plates that look they can be unmounted, so try to unmount them and clean beneath them.
After this take the PCB and put it in the hot-air oven (if you have one - NOT a Microwave! ) 40 - 50 °C for like an hour should do the trick...
You can also use alcohol to clean the PCB, but since it was water that caused this, I'm gonna presume you'll have more luck dissolving with water again...
Anyway, that's what I'd do, but I'm and engineer, so if you're not sure, just take the phone to service
Hello,
The WiFi and gsm signal are at seperate places on your phone, so you either got a major problem with the hardware, or the ROM just went nuts. I suggest you flash a new ROM before you take the phone apart, cause it might get damaged irriversably..
Goodluck, keep us updated!
Sent from my HTC Legend using XDA App
Thanks for the continuing advice. You're right about the engineer thing though; since I'm not an engineer I'll leave taking the phone apart until the very end.
I've never flashed a ROM before, but I'm sure I'll be able to figure that out. What initially made me think that the ROM might have gone crazy is the fact that the wireless actually picks up networks. The further I get from a network, the worse the signal, and the closer I get the better, so the wireless signal is working properly. It just seems to have a problem connecting, which seems like a software issue rather than a hardware issue.
If that fails, I'll send it to HTC and see if they can do a repair for me. I already sent it to them for a check-up and a new battery directly after I had it dried out. I included explicit instructions that it got water damaged, that I was not looking for a warranty repair, and I would just like them to make sure everything is working and bill me for the repairs and a battery. Two weeks later I get the phone back with a note saying that they noticed some water damage, and they don't do warranty repairs on water damaged phones Anyway, I'll try them again.
If HTC fail to do anything again, I'll try my luck with a full teardown. Still, ROM flash first.
EDIT: Ok, so I followed this (http://forum.xda-developers.com/showthread.php?t=894465) post up until the end of downgrading your rom, and the problems are exactly the same. From my understanding, this would have installed a clean rom onto the phone, so any software issues should have been cleared up. I'll still try and install a custom ROM, just because I've always wanted to and just maybe something will work, but the software problem seems an unlikely explanation now.
This is getting very strange now. Using my newfound "Wi-Fi" Hotspot powers, I can actually create a Wi-Fi hotspot that my computer successfully connects to. Once again, if the hardware was broken I don't see how this could work. I still can't connect from my phone to any Wi-Fi network though.
As I mention (for a completely unrelated reason) earlier, I sent the phone in to HTC. This might be a very dumb question, but is it at all possible that the ROM on my phone works at a different wavelength/frequency than what is used by carriers in South Africa (where I'm from)? I'm thinking maybe HTC did a stock reset or something which changed it, because I never tested my phone after getting it back from them. That would also explain why my phone doesn't have reception with the current ROM. Just note that I have no idea how these things work, it's a complete shot in the dark
EDIT: My GPS also works now, or at least the gps indicator flashes when it should. Since I don't have any kind of internet access, I have no way of knowing if the GPS works, but in the past it never flashed.
I'm currently thinking of using my computer's wireless to connect to my phone, and then bridging that connection with my UTP connection to connect to the internet. I have no idea if this will work or what exactly if it will get me closer to a real solution, but at least having internet access on my phone will make things a bit easier. Will let you know how it goes.
So have you succesfully flashed a different ROM?I'm not sure what type of rom should you have but WWE by it's definition should work...So if you have rooted, try any WWE ROM...
Dr.Romca said:
So have you succesfully flashed a different ROM?I'm not sure what type of rom should you have but WWE by it's definition should work...So if you have rooted, try any WWE ROM...
Click to expand...
Click to collapse
I first downgraded it to 1.31, and now it's on BlaYo's B0.2.
can you check what radio you are using?
You may want to update it!
It's in settings / about phone / software / baseband version
My is 47.51.32.17U7.13.35.05
Not sure if there's a special version for SA, but here is a radio update only:
http://forum.xda-developers.com/showthread.php?t=706435
Sorry for the late reply. Real life caught up for a day or two.
My baseband version was 47.26.35.04u_7.05.35.26L. I updated it with the radio update you posted, and it's still not working. As far as I know, South Africa can use any American phone except those on Sprint, if that helps at all.
Also, I was away from home for the last week, and now that I'm back home my phone connects perfectly to the wi-fi here. I am certain that I did not make any mistake in connecting to the other networks I tried, as I tested the settings on multiple computers and entered the passwords multiple times, but the wi-fi seems to have been a red herring. So the only problem left now is normal phone connectivity.
I'm sorry to hear that...I'm not sure what the L means at the end...but about the wifi thing, it has been mentioned here that different locations use different WiFi channels...so at this point it's almost sure you have a driver/settings mismatch somewhere...
but I don't know much about that...sorry..
Hello Guys,
I just got my HD2 from repare, had to change the screen since it became unresponsive.
After I got it back, installed both WP7 and Anrdoid on it, I found out that the phone is not detecting any wifi networks. I tried in both WP7 and Android, and both of them do not detect any wifi networks. So it looks like when they changed the screen, they messed up WIFI connectivity. I'm guessing they might have forgotten to connect one of the connectors.
I am planning to take it back to them, but I was wondering if any of you knows which connector is for the WIFI, and if its easily visible once I take the back cover off, since I already done that before.
Thanks in advance
Hi dude,
if a connection is a problem and you even going to find it don't do it yourself.
it's a pretty small and gentle stuff, so you must know what you doing and how to connect them. Obviously you will need some serious tools.
my guess if you had all that - you already been doing this and not asking here.
so advice - not touching anything, not making it worse.
Best case: the connector came loose (which is not all that uncommon). It's the connector on the black wire on the top right side of the main board.
Worst case, they broke off a contact (which is also quite common).
Either way, don't try to repair it yourself but bring it back to the repair shop. If they accidentally broke off a contact then that requires a professional repair.
Thanks guys.
After some tests, I found out that the phone does detect wifi networks, but have extremely bad reception. I have to be very close to the wifi router for it to detect the network.
Any idea what might be causing this?
wessamzeidan said:
Thanks guys.
Any idea what might be causing this?
Click to expand...
Click to collapse
Like I said, either a loose connector or a contact has broken off. That will give you about 1 bar of reception while sitting next to your router...