Database Users

S100 Loses Signal

Hi, I hope someone can help me.
I dropped my phone a couple of months ago and now I'm experiencing a problem. It appears to work fine for hours then suddenly starts losing signal strength to the point where it goes altogether. I can start a call with 5 bars and be cut off with no signal in a minute even though I've not moved. It will nearly always lose the signal when I'm on the phone but takes longer when just in other use. All remaining elements of the phone work fine. Please can someone suggest what it could be as it is getting me down...thanks

I'm sure it's a hardware problem.

have got the same problem.Did you already find the problem.In the beginning the signal just dropped but know i even cannot find any service at all.
gr

I've had some luck by raising all the contacts under the sim card but the signal still comes and goes when I use the phone ??

Snap!
I droppped my phone the other day and it is doing exactly the same thing. Mine is a Qtek S110. I used to 'lurk' on this forum ages ago.. but [email protected] BACK to seek help! If and when I get my phone fixed I WILL post and let you know what it is, if I havent already found the solution here!

I think it definately has something to do with the SIM holder, whenever the signal decays and vanishes, if I take out the sim and put it back in it comes back straight away. if I just take out the battery and replace it doesn't

ok.. next time i lose signal I will do that. maybe even run some isopropyl alcohol over the contacts to make sure they are clean.
I will keep you posted in my findings!
(oh.. i tried a makeshift external aerial last night to see if I could see if it was an internal aerial fault. It didnt make any difference, so either my homemade job was [email protected] or it isnt an aerial problem, I'm yet to find out!!)
Cheers!

oh poooop..
that unfortunately didnt work for me.. Oh well. i even tried cleaning the contacts and making sure the 'sprung' contacts were connecting with the Sim correctly.
I actually lost signal until it came back 15 mins later.. hmmmmmmm!!!

Can anyone advise where I can look on the circuit board to see if there is any damage. I am capable of doing this and making a basic repair !!

I had a look at the mda strip down guide on here, but I could see any reference to the aerial or anything. I think I'll have to send off for repair! Doh!

I emailed HPC and they wouldn't take mine back as apparently it was not sold in the UK.

I think I'll give xdarepairs.co.uk a go. a mate of mine said they were good n' quick.

merceeeeeeeeeeeeeeeeeeeeeeeee

no wurries!

the unit that sorunded in red (in the Attached picture) is connected to the main board with tiny connector, and this connector is a male to female connector. the male is solderd to the main board and the female to the unit. my guess is that one of the connector parts (the male or the female) was disconnect from its soldering, and you need to resold it. but it is just my guess based on my experience.

I was taking a look at the mda-jam.pdf guide to removing the case and it suggests that the aerial contact on the board you have pictured is with the front panel.
Can anyone confirm if indeed, the aerial for the phone is the metal casing? That would suggest that the dents in the front of mine could have affected that very contact.

Would still like an answer to my previous post.. but I think I may have fixed my phone temporarily.
Using the above information I got a flat bladed blunt instrument (in this case a normal dinner knife) and carefully placed it into the empty sd card slot. Using the diagram from the case removal guide I applied pressure with the knife to the area where the 'aerial connector' rests against the front bezel, inside, whilst at the same time pushing on the front outer casing with my thumb in the same position.
The thought process being, that it may have worked loose.
Sure enough I have noticed a vast improvement in signal yesterday and today. I am going to keep an eye on the phone today when I go out to see if the signal stays up!
YAY!

Okay.. latest update.
The signal did drop out a little bit throughout the day, So I have taken it upon my self to put my electronic training to good use.
Using the (now much read) case removal manual I carefully .. and I MEAN carefully took my phone to pieces.
I was convinced that the reason my signal kept dropping out was either that something had worked loose or that there were some contacts that needed cleaning or reseating.. as I was able to get a signal by squeezing the case at the top.
So.. Here's what I did (In reverse order)
Page 9 straightened and cleaned the 3 contacts on the RHS plastic plate with isopropyl alcohol. Also cleaned the corresponding contact points on the main PCB with alcohol and dried with a lintless bud.
Page 10 3 contact points, top right and top edge left are the contact points I refer to above. Also cleaned the 2 sprung contacts at the bottom of the PCB RHS page 10
Page 16 cleaned sprung 'Aerial Output' contact with alcohol.. also pushed connector outwards to make a betterr contact. Also cleaned 'contact to the antenna' area and dried thorughly with a lintless bud. Any other contacts I could see were cleaned and dried too.
Whilst putting the phone back together I was very careful not to touch any components. Battery contacts and Sim contacts were also cleaned.
One thing to note in the manula is that it it possible to unclip the connector for the camera prior to removing the plate in page 8. However, it is probably best to follow the guide, if you are unfamiliar with the type of connectors used. They can break easily.
My phone booted correctly and is currently on charge.. I am checking functionality at this very moment and can see that the signal is good and all other parts / hardware functions appear to be good. watch this space! It COULD be one fixed phone!!
I can't remember who on this forum wrote the mda-jam.pdf manual, but I would like to publicly thank you as you have helped fix my phone!

I hope its worked !!! Let me know !

OK!
Well so far I have noticed a dramatic improvement on how the phone was. I am sitting here with full signal, whereas on Saturday I had between 2-3 bars.
I lost a little signal earlier today but as soon as I held the phone up, the siganl came back. So, it's not perfect, but the phone is useable now.
As long as it lasts for the rest of my contract, I'll be happy!!
Dood.

Difficult to connect to GPRS and Wifi unstable after replacing LCD display

I broke the original LCD display and the touch screen, then my Artemis has been in the desk, turned off, for a month... Then I bought a new display with touch screen on ebay and have installed it successfully. Somehow, after the replacement, the GPRS is difficult to connect, most times it is not able to connect. I've discovered also that Wifi is not working very well, it drops from time to time...
I've already upgraded the radio rom for the latest one, 3.34.90, to try to solve the problem and it looks like it did not help.
The only thing that I can suspect of being the cause of this, is the type of the display, is related to the hole in back of the display, which could mean a different type of display. The original one had a "L" shaped hole and the new one has a retangular shaped hole.
The new one is like this below:
The old one was like this below:
Any thoughts?

maybe when you disassembly the phone the contacts of wifi antenna and gsm antenna who is on the back cover didnt make good connection try to disassembly again and pull little the contacts to be sure that make good connection.

Thanks for the reply, but it seems it was coincidence.
Recently, a new operator started their services on my region and that seems to be the cause for the unstable GPRS. Regarding the Wifi signal, it was bad at that day, but now it is ok. Maybe it was really a matter of bad contacts on the antenna, and somehow it is cured now...
Originally I suspected of the type of display because there was a merchant on Ebay that stated these types were different, but sounds like bull****.
Thanks anyway.

The SIM card is missing

my phone broken so i replaced lcd.
Now when I put sim in, it says SIM CARD IS MISSING or it takes forever and is stuck on searching for signal.
Any ideas?

IDEA!!!!
Broken Sim!
anybody?

Can't be a broken sim. Works fine in two other older phones I have. It's what i've been usning. I miss my MDA.

you can disassembly it again
and see if the sin socked pins are solded??? i dont have more ideas... just because of the falling and broken screen

They are. If I shake the phone, sometimes it works. But then I get the searching for signal endless loop..

Well it seems that its screwed up...
but maybe the socket is fine maybe... the anthena is unsolded or the green label for anthena has a little trash or something... but defineltly is hardware issue because the falling problem.

Okay, i tinkered with the phone this morning for the first time in over a week.
My findings:
The back cover where the camera / antenna when the phone fell I guess the clips broke off. It is no longer seated securely on the top (I can wobble it and remove it very easily)
When this moves the phone loses signal.

XPeria Poor/Fluctuating Signal and GPS Solution

Looking at the results of the xda-developers pool I decided to get an XPeria as it clearly out shined all other phones. I got X1i this Saturday and was shocked about the poor signal strength. I was so looking forward to using this phone and keeping it but was more inclined in sending it back. Now after a couple of days just browsing the developers site which I am used to as I had an artemis before this. I see this was not the last of the problems. There have been mentions of overheating and GPS lag as well as the WIFI being rubbish. I have found the following problems
1. Signals fluctuating and mostly no service when in hand even in some good reception areas. Normally on H when in the carry case but switches to G as soon as held in hand.
2. GPS is frustrating. My artemis used to lock within seconds while having an upto date ephermis file. But even with AGPS and recently downloaded ephermis file, I had to wait over a minute to move off. It locked and then it lost and then it locked again(This was when it was in my hand). Once locked it was stable. It was on Google maps by the way.
Right for these, I have found a temporary solution and we have to work on it to make it a standard solution for all X1. Apparently the signals definitely fluctuate when you touch the lower metallic part on the back which has SE logo on it . The opinion on the forums here is that it may block the signal. I think otherwise as I have covered that area without touching the panel with my hand and there has been no signal drop but as soon as you have the slightest bit of flesh on that area the signal drops at least two bars. This led me to believe that there is an electric conduction or possibly u earth the antennas as they seem to be touching that panel from inside as it has been pointed out before.
So simple test was to put a cling film on that part and then test so I did and walah!! There was no signal drop and it worked flawlessly. I think it’s the same problem with GPS as well.
Now I couldn’t carry on using my phone half mummified. I had to take the cling film off. This is possibly the solution to everyone’s problem but I need someone to suggest either a plastic cover for that area or some sort of coating which does not conduct electricity. I think that will definitely sort the problem.

I think you've got a faulty X1 there mate..
Can you take it back to a store and compare it against another one?
The signal is weak on this compared to some other devices, (it's not as bad as the vario though), however I've never noticed a drop in signal by holding it, so I suspect somethings awry with the one you've got..
GPS signal is very very good with the later radios, what version have you got?
I get a lock within 2 seconds (8 seconds from hard reset or flashed a new rom), and it's very very accurate when it does lock.

My GPS works very well (better than htc cruise) also with previous radio.
So I think you have a fault X1, like say by fards.

I'm with Fards on this, I don't get issues when holding the phone and GPS is snappy.
crabby

Thanks guys. I know it has been discussed a million times before but I have compared the phone with other XPerias and it is the same. There are atleast 4 threads pointing out the same. My X1 would have better signals than my artemis as long as i dont touch the back base. Have you all got silver X1is? If so then can you check if you touch the back panel which i mentioned, if there is any fluctuation in the signals(its not instant it takes about 10 seconds for the phone to show the loss of signals).
I have updated radio to 55 and tried the two new stock roms which are R2A for O2 and 010 generic. The phone still looses signals but not completely when i touch the back panel.
About GPS, it does get a lock very quickly but looses it for a short while when i touch the back.
Anyway if someone else comes accross the same problem then please write here as I am sure there is a solution to be found. I was looking at the following
Clear coating
Antistatic spray coating

I must have missed those threads then.
I have a black x1, and definitely don't get any of those issues.
gps is steady and strong.. monitoring it now... as I type. 6 birds locked standing next to window in house hdop 0.6m which I think is very very good
gsm signal on 2 bars and steady

I had the same issue just once. And even when X1 was in the Brodit car holder.
In my case the soft reset was sufficient to solve the problem. But I guess that you already did that.

fards and pelriog? did you experience any fluctuation when touching the panel?
These are the links to threads
Thread1
Thread2
Thread3
Thread4

Same here, touch back panel, hold for 10 secs and signal drops 1 bar. Currently on 3G network, going from 2 bars to 1.
(And yes, my W810i gets a way better signal in low coverage areas. However, usually not a problem, since I hardly encounter Vodafone low coverage areas in The Netherlands).
Tested 5 times. Dutch Vodafone X1i, R2 stock ROM & stock radio.

Ok I did the touch the panel thing and my bars increased by one... hmmm perhaps there is another faulty batch out there as I get great signal (touch wood) and my gps is very responsive and accurate...

Silver X1 here.. Been touching it up for about 15 mins now
It does seem to drop by 1 bar when touched, but also drops if i just put my hand really close to the back without actually touching. hmm..
what concerns me more is how it just drops the whole line randomly and gives an x then has to search again. Lost a good few calls from that..

well here ive got no problem at all with signal.
But GPS does suck even though most people everywhere say X1 GPS is awesome.maybe it is just my zone/country.. could that be possible?
uhm.. of course not, their satellytes afetr all.

I have disassembled my X1 myself and found that under lower part of backside (piece that have SE logo) is an antenna of some kind.
The antenna is a thick circuit that ran on top of another piece of plastic that cover the loud speaker.
The circuit only have 2 contacts to the main PCB.
My guess is that the reception site of either GSM or GPS is on that part.(may be bluetooth or WiFi too, but I think that's not it)
I wonder what SE/HTC engineer is thinking, putting antenna on this part of the phone! (covered with my hand everytime I use it!)
The solution is "use bluetooth headset" and "hold your phone upside down" and you will be fine.

Yeah, mine loses a bar when touching the metal case at the back, I've not lost any calls (that I know of) because of this though.
I had a look under the speaker section myself last week, and can confirm the antenna circuit over the speaker section. Underneath there's also what looks like a tiny external antenna socket... we could mod our experias to have a rubber duck aerial? Who's up for walkie talkie lookalike xperia?

lol @ walkie talki and upside down. I think the designers have done a very poor job as far as the antenna location is concerned.
Tumpin does your phone loose all signals when in your hand?
Taking this seriously as suggested in my first post has anyone tried putting a cling film on or to that matter anything to cover that area and holding the phone. I did it with the cling film and there was no drop in the signal. So i think it is just a matter of us using some kind of invisible coating or cover on that area so there is no static conductivity. Look at post #5
I would appreciate if everyone gives there suggestions as well how to deal with it. For the people who took the phone apart you could have put something on the inner side to block the static discharge.

I returned my xperia for the second time for signal problems. The problems started after it was repaired for the crack in my case. After that the signal was very poor. GPS was not working in 90%. I wait for 15 minutes for signal, but the only thing that happend was heating the battery. Also HSDPA have a weak signal. In most times I only can use GPRS. The first time I returned the phone for this problem nothing changed. And this time I had a new crack in my case, so I hope they send me a new one!

Im using a X1a and I find its GSM/3G reception is really poor, I already upgraded the radio to the latest but its still the same poor poor reception. Specially when Im using the metal case I frequently get drop calls on my device

kanthai said:
I have disassembled my X1 myself and found that under lower part of backside (piece that have SE logo) is an antenna of some kind.
The antenna is a thick circuit that ran on top of another piece of plastic that cover the loud speaker.
The circuit only have 2 contacts to the main PCB.....
Click to expand...
Click to collapse
Just curious! Any chance that you see what for are the two metal plates contacts from the metal cover of the phone? Those near the SE logo. These two and the other two towards the camera are there for... what? The metal cover is used for something as when you rig in the phone and all four contacts are "online" but what for? Thanks!

I have a black X1i and noticed that reception increased when using it with the keyboard opened in horizontal position.

Same here, I tought it was because I open my metal case that is why reception goes up.
stevencyc said:
I have a black X1i and noticed that reception increased when using it with the keyboard opened in horizontal position.
Click to expand...
Click to collapse

Diamon2 T5388++ NEW GPS reception fix

EDIT: DISREGARD THIS. GO TO POST #3 and #4
Hello guys,
this is my first post so if I'm posting in the wrong section please bear with me.
I recently bought a T5388++ HTC diamond 2 clone. Everything was fine except that I couldn't get a GPS fix. (In the Start -> Settings -> System -> GPS Settings [Satellite State] I only had *red* satellites)
I used the "aluminum foil in the back side" fix, which worked well and I could get a fix.
Being an uneasy person I open the back cover of the cell phone to take a look (beware the headphone cables).
Now here is the good part.
On the left side (near the sd card and where the stylus ends) is probably the GPS antenna.
In the inside, on the board's side, there are two metallic "pins" which (when the cover is closed) touch the back of the antenna. What I did was to add some foil on the back side of the antenna so the contact with the pins would be more tight.
This worked like a charm and the signal is very good. I can even get a decent fix (3-4 *blue* satellites) from inside the house.
Sorry for the lack of pics, if anyone tries it, post a couple pictures and I can show you what I did exactly.
EDIT: DISREGARD THIS. GO TO POST #3 and #4

Pics!!!!
Here are some pics.
First unscrew the four screws, one at each corner of the phone.
Then slice the phone with the help of small flat screwdriver or some other tool. (there are some appropriate notches for that purpose)
**Beware of falling parts**
In the forth and fifth pic you can see where I install the alu foil.
Now you can close the phone and enjoy your newly found GPS!
[I also tried some solder, but the results where almost the same]

Congrats.
However, I can assure you that is not the GPS antenna. Based on the antenna size and shape (its a small inverted F antenna, see the black sticker that is attached to in on top of the stylus case) I am assuming it is either the Bluetooth or WiFi antenna.
The GPS antenna is a bit higher, it is the small pink 'cube' thingy on top of the phone, connected by the micro coax connector.
I had reported before the micro coax is loose in some devices, and I suspect you 'accidentally' fitted it better while opening and closing the phone.
But congrats on your successful operation anyway, being able to open and close the phone and still have a working one is already good, and often, just doing that and ensuring all connectors are clean and properly fit solves a all sorts of problems.

Yeap you are right!
I have read you saying this about loose connectors, so when i first opened the phone I refitted the micro coax.
In my defense I tried to see if this was the antenna. I disconnected it and opened the GPS. Seeing many satellites on the screen (red ones) I concluded that this was not the GPS antenna. (I thought maybe WiFi since I've seen this type of connector on my laptop's wifi)
But having read your post now, I tried a new experiment and found out that the "red" satellites appear, due to the A-GPS (with neither "my" GPS and THE GPS antenna).
Damn...
So could someone change the title to "OLD GPS reception fix"

I had the same problem with GPS. I have risked and have changed orientation GPS of the antenna - GPS perfectly works. BUT now the speaker in which I hear the interlocutor doesn't work for me. At other person after the assembly has broken touch the panel. Therefore it is better not to recommend to open phone.

onde consigo a rom do htc t5388+ idioma PTG ?

magicwolf said:
I had the same problem with GPS. I have risked and have changed orientation GPS of the antenna - GPS perfectly works. BUT now the speaker in which I hear the interlocutor doesn't work for me. At other person after the assembly has broken touch the panel. Therefore it is better not to recommend to open phone.
Click to expand...
Click to collapse
You changed the orientation of the antenna. In which way?
When I opened the phone to see if the connector is set right one cable to the speaker was dispatched (very bad soldering). I had to remove the old cable and solder another one because it was not only loose it was broken, too...grrrr...that's very bad.
But I was lucky and did't burned my phone
So, I also recommend to be VERY careful when opening the phone.
BTW: It is much simplier to open the T5388++ than my ASUS P535.

MicAlter said:
You changed the orientation of the antenna. In which way?
Click to expand...
Click to collapse
In a picture it is visible as I oriented the antenna.

cybermaus said:
Congrats.
However, I can assure you that is not the GPS antenna. Based on the antenna size and shape (its a small inverted F antenna, see the black sticker that is attached to in on top of the stylus case) I am assuming it is either the Bluetooth or WiFi antenna.
Click to expand...
Click to collapse
Can you please identify Wifi antenna? Look in attachment:
"C" is GPS antenna.
What is "A" "B" "D" ?
"D" - I see little piece of aluminum foil, but nothing else. Under this foil is place for stylus only and above foil is contact + Vibration Motor.

Somewhere I reed a tip not to hold the hand on the bottom of this phone during the phone call in order not to shield located there GSM antenna, so it means B is probably GSM. Are you sure C is BT and not GPS?

You're right. "C" is 100% GPS antenna. My mistake. (I've changed it now in original post.)

Well, my guess is B (at the bottom) is GSM, based on the fact it is larger (lower frequency) and seems to have two (one for the 850/900 MHz and one for 1800/1900Mhz), which leaves A and D for Blue and WiFi.
PS: Or GSM has two because it has 2 radio's? I wonder if they would share antenna or not, since it is a dual-sim dual standby, I guess the could share)

serak_hd2 WiFi probl.
If you have opened your phone already you can easily discover which one is wifi and BT. Just put a peace of paper on one contact (blocking connection), reassemble (screws are not necessary) and try connect to BT devise (compare to previous performance(distance)) if it is gone (or big performance difference), you blocked BT if not, it was WiFi. After you know which is Wifi, just try to ensure good mechanical contact from antenna till the board (bending contactors little higher or putting allufoil (aluminum can oxidize quickly, so it is not the best solution)). Try not to touch the board, some of the components can be sensible to static discharges. If you have not opened it yet, try to consider ones more the possibility to change it by your seller for new one.

problem with touch screen
t5388 + + touch screen does not work, but the image looks perfectly fine.
How to fix this?
thanks

cybermaus said:
The GPS antenna is a bit higher, it is the small pink 'cube' thingy on top of the phone, connected by the micro coax connector.
I had reported before the micro coax is loose in some devices, and I suspect you 'accidentally' fitted it better while opening and closing the phone.
Click to expand...
Click to collapse
I also had this problem, the connector was loose, now I have very good signal. No aluminium foil needed. Your post saved me!
My recommendation to other people trying to solve this problem: be VERY careful when you open your phone.