Database Users

Phone reset itself! Any idea why?

I have an O2 XDA2. I just took the phone out of my jacket pocket to find that it wanted me to calibrate the screen. It went on to take me through the whole set-up wizard and then I found that all my data and installed programs had been lost
I'm guessing the phone decided it wanted to reset itself!
Does anyone have any idea why this might have happened so I can avoid it happening again?
The phone had plenty of battery power (approx 80%). It had plenty of space space (approx 28MB). I hadn't recently installed any software although I did uninstall Pocket Money on the weekend. I also created an IMAP email account then but I've had no problem with the phone since then until now.
Any ideas? Thanks very much

would prob be a good idear if you stated the rom version you are using

Sorry, It's 1.60.00 WWE
I have never upgraded it as I haven't the first idea how or what the implications are.

the latest officail rom is 1.72
if you get that from their site you will not get warrenty issues
when i used 1.66 i had lockups from time to time
after i got 1.72
i havent had any issues

I don't really feel comfortable upgrading it as I haven't the first idea what to do.
How do you normally reset a device? Is it something I could have done by accident?

there is a little hole in the buttom of it in the right corner if you press that using something thin like the stylus while you press the on button
then it hardreset
but there is software which let you do it as well
the upgrade is really pretty simpel

Thanks very much. I know the reset button, I use that every now and again. There's no way I could have pressed it and the on switch by accident given tha the phone was in an otherwise empty jacket pocket.
Oh well, I guess my phone just had enough of life. I'll look into upgrading the ROM when I feel a bit more adventurous

Fabulous...My phone has again decided to reset itself out of the blue.
I have no idea why it does this but it's a pain in the rear. Has anyone seen this before? Does anyone know if there's anything I can do to prevent it? (other than upgrading to the Universal when it comes out!!)

And it's happened again...seems to happen approximately once a month.
Has this spontaneous hard reset issue not happened to anyone else?

I suffered this audacious curse only to find that by removing my 1gig sd card remedied the problem.
I'm wondering if the sd card draws too much power/resources or whether I have a dodgy sd card.
Either way, without it I'm flying. I pop it in when I need to use my TomTom and as it's on charge in the car cradle it doesnt matter about resource usage etc.
So, try removing your sd card and see what goes

SD cards seem to be causing all sorts of problems. I kept getting the eternal spinning timer when copy, paste or deleting files, if the card was inserted. Did a soft reset today to be met with the calibration screen as from a hard reset. Such fun isnt it. :roll:

Hi Guys
Thanks very much for your comments. Unfortunately it isn't the cause as I have had my SD slot empty for a while now (my SD card is in my new car radio/MP3 player )
I'm starting to think that after 15 months my XDA2 has decided that it's had enough of the world. My colleague told me that it's seeking revenge as it's heard me salivate over its younger sister (the Universal).
As you say having the phone hard reset itself is a whole lot of fun!

I have the Sprite Back Up programe so all is not lost - it creates an exe file on the SD card that you locate and select thus restoring everything just how it was before it was lost

one can also just have activesync do an inc backup at each sync
and if the device hardresets one can connect as guest and restore the backup from ones normal profile

The nice thing about the Sprite software is that you can restore when you're out and about unlike the active sync method which means you need your pc close by

Pointers required for removing slow O2 software (please!)

Hi guys, great forum.
I must admit to being rather nieve and lost in all the technical stuff! Im a newbie to the XDA world, and so far Im loving it!
I bought my O2 XDA mini s on ebay, at just over 2 months old. Its in perfect condition, but when I try to remove the O2 software, it's not on the list... but its definately still on there!
Should I let my battery run out and reboot it?
Also it wont link with the outlook on my pc (installed from the cd) so it looks like its gonna take me 3 weeks of typing to put all my contacts in to it!
Can someone point me in the right direction for a thread? Or is there a good site for newbies to look at in layman's terms?
Any help would be extremely well recieved!
Cheers

Hi Gary
sorry mate can't help but noticed your post had no answer. Like you I am not a techie. Most of the posters on here seem to do nothing but experiment with their XDA's all day There is a wealh of info and help but sadly only useful to other techies.
There doesn't appear to be anything geared at assisting casual users and non techies that have neither the time or inclination to fiddle with ROM's and software etc .
I reckon that would be a useful sticky for noobs- like how to change/ customise the desktop and install various A/V software and remove o2 software etc
Suggest you get the full manual and wade through that.
I bought my o2 mini s at xmas and haven't made a single call on it yet . Its far too complicated for me and working 12 hour days I've no time to play about with it. :roll:

I'm no techy either but I do know that if you do a hard reset and choose corporate install the O2 stuff is not installed. There's some good advice here too - it's maybe a bit less technical than this site.
http://www.clieuk.co.uk/forum/forumdisplay.php?f=45
Dave

Cheers for the replys Dave and Peanut.
I managed to find something useful here... http://www.avforums.com/forums/showthread.php?t=287641
if theres anyone else thats confused about this stuff.
I'm really happy with mine, on the whole it seems pretty simple to use. I hate that it doesnt close programmes when you click the x though.
Im gonna have a little play, but I'll need to get my mms and gprs info from orange first if i install the corporate profile.
I find that if the phone is on for more than 5 mins ifI press the green call button it doesnt bring up the phone screen, even with the normal power setting! I'm hoping this new profile will speed the bad boy up a bit too!
WiFi is a godsend on a mobile! Yey!

Without going through all the palava of flashing a new Rom the easiest way of really removing the O2 crud is to do a Hard Reset of the device (hold the Com Manager and Voice Command buttons the poke the little reset hole on the right hand side of the unit.
When you get the option select corporate installation option and then if I remember correctly you get a count down, press the reset button (without the other two buttons) again briefly to do a soft reset this should then start Windows in its regular non O2 sullied form.
Hope this helped.

Hey

Hi guys i wasnt quite sure where to put this thread but finnaly decided this forum was fine. I am sorta a newbie but have been reading loads. I think this website is awesome and i will probably donate!! Anyways i have been having a problem with my phone . It is a T mobile MDA Vario Uk IPL 1.06 and SPL 1.06 and WM5, OS 5.1.70 (if that matters)it died, i went to the tmobile shop they sent it to thier place but it came back unfixed. Anyway to make a long story short i turned out to be the charger but now a week back i have got it up and running again!! But when it freezes as it does everynow and then i have no choice but to take the battery out. When i turn it back on the date and time has gone back to November 2005! It does not do this when i turn it off by holding down the power switch. It also loses some tasks i have made . But wierdly not all the tasks. For example i had 4 tasks i took the battery out , when i restarted it the date went back to 2005 and only 1 task remained!. Is there some other way to put it of that i dont know about when it is frozen? Or am i just doomed to keep changing the date!
Thnak you very much for your replies and your time in advance.

Are you trying to soft reset the phone first? Are you trying to turn the phone all the way off? Removing the battery should be a last resort approach.
Here's the deal...
You can stave off a lot of these kind of memory/freezing problems in the future by loading some kind of RAM indicator (QuickMenu has a built-in one, can manage running programs, and gives you a Windows desktop-style start menu for programs instead of the dumb folder avalanche) to let you know you have too many programs running, and you need to do a soft reset every once in a while, or at least hibernate it periodically (you can do this from QuickMenu), just to jog it clean. It would also be wise for you to load a temporary file cleaner to clear out your temp files every once in a while...you'd be shocked how much crap piles up under the OS when you're not looking.
Lastly, since you might end up really losing some important data, I'd recommend getting DotFred's PIM backup tool and loading it on an SD card in your phone, and configure it to back up your phone regularly (like once a day at 2 am, for example). As long as the phone's left on, it'll do that for you, and if your phone really craps the bed, at least you'll have your contacts, meetings, and other info safe and sound.
Also, in the future, please add the info on your phone to your sig, so you don't have to repeat yourself 8,000 times, and you might want to try more descriptive titles for your topics than "Hey," unless you like being ignored...

Thank you Myrddin Wyllt but what did you mean by hibernating it ? do you mean just pushing the on/off button quickly so the screen goes of? oh yeah and thank you for all the advice on this forum i shal procede to do that now! Thnak you again

Yep i have done that now

upgrade your OS to at least WM6.
When I got my phone it had WM5 on it, and it used to lock up or spontaneously soft reset at least once a day, even though I soft reset it regularly. Since I upgraded to WM6 I no longer have these lockup problems.

thank you i was thinking about upgrading but wasnt sure! About the battery thing i just found out about the little hole on the side. I think this solves the problem . But about upgrading will it make my phone slower or take up precious memory or something? And the big question which one?? Also some apps i would like to have require .net framework 2.0. I tried installing it on my phone on the storage card , i had about 50mb free but it still said there is not enough space and told me to clear up space and start again! will upgrading my rom also solve this problem? Is WM6 just like WM5 what are the differences i am a beit of a newbie here! You might have to treat me like a child on this one!
Also i was wondering out of the 47.4mb internal memory of the MDA Vario how much is used by the system and how much crap have i got on? Also if i use "clear storage" then will it also get rid of programs i have installed on my memory card and i have unlocked my phone. Will it re-lock it and return the old crappy t-mobile themes?? (i have spb moble shell atm)
Thank you in advance!

MMS not sent, then SD card vanishes, NOW it doesn't take my password!

Last night i took a photo then attempted to send it to a friend (MMS) - surprise surprise the phone made no effort to send it and it sat in the Outbox. I deleted the message and re-created it then attempted to re-send... again... didn't even try to send it.
So i created the message again... but this time, it couldn't find any of my photos... which I thought was odd... so i try to load Resco File Explorer - and it complains that it can't find the program (installed to SD card).
So it seems that magically I have no SD card any more (fwiw: i'm using a 16GB Sandisk one).
So, thinking the phone is just spazzing out, i reboot it.... and now it won't even f***ing recognise my password!
I'm being pretty patient with this phone as i've loved it up until recently... but if i'm honest - i'm starting to grow weary of it now!
If anyone has any thoughts on what might have caused the above - i'd appreciate it!
Thanks

Don't know what has caused it but, if you have your data backed up, I would go for a hard reset and take it from there.
Incidentally what version ROM are you running?
WB

I'm using the stock UK T-Mobile 1.43 ROM
UPDATE: I've left the battery out for an hour or so and also performed several soft resets........ and now, the "unlock" button does nothing! No confirmation of a wrong password... just........ nothing!
So ****ing pissed off!

Pooper,
You say you have done several soft resets. Have you tried the hard reset I suggested earlier (different procedure to soft reset)?
If you try that and it doesn't work then take the easy way out and return/exchange the device as faulty.
Alternatively, if you get it up and running and are not precious about the T-Mobile rom, then flash to another rom (the stock 1.48 is a good start) and take it from there.
Just in case you do have a dodgy device I would start by returning it if the hard reset does not work.
Keep us posted on how you get on.
Cheers
WB

On this forum, 1 in 2 posts ends with "Hard reset it"...
...1 in 4 posts says "You must have a faulty device, send it back"
I pity the poor guy in the returns department of HTC. The quality control guys on the other hand, they really like to party don't they?

Towserspvm2000 said:
On this forum, 1 in 2 posts ends with "Hard reset it"...
...1 in 4 posts says "You must have a faulty device, send it back"
I pity the poor guy in the returns department of HTC. The quality control guys on the other hand, they really like to party don't they?
Click to expand...
Click to collapse
Sometimes hard resets do resolve strange issues. Soft reseting is a way of life in the winmobile world.
The dilemma people have at the moment is that because there are so many reports of issues and variable manufacturing quality in these devices and they are all under warranty, it makes sense to play safe and send the device back if all sensible and warranty friendly measures to resolve problems have failed.
Must admit I would be really cheesed off if I happened to have a faulty device on my hands, due to manufacturing errors, which the manufacturer would not accept back because I had tried solutions to resolve problems that they considered not to be warranty friendly. Definitely would not be happy after having spent £500 on a device.
Regrettably, therefore, this is why the most common recommendation at the moment is to send a device back. Not good but sensible and pragmatic.
WB

Towserspvm2000 said:
On this forum, 1 in 2 posts ends with "Hard reset it"...
...1 in 4 posts says "You must have a faulty device, send it back"
I pity the poor guy in the returns department of HTC. The quality control guys on the other hand, they really like to party don't they?
Click to expand...
Click to collapse
a hard reset is kind of the mobile equivalent to restarting your pc, and we all know that is the first thing any tech support guy says. as for the quality control, don't forget that for everyone with a problem there are a few dozen people with no problems at all, they just don't start threads saying "no problem with camera, help not needed"

samsamuel said:
a hard reset is kind of the mobile equivalent to restarting your pc,
Click to expand...
Click to collapse
Not really.... a SOFT reset is like restarting you PC (i.e. your programmes, settings, personal saves etc. are all preserved); a HARD reset is more like reformatting your computer that has an ability to self install Windows when the format is done... (i.e. you lose all personal files etc.).
A hard reset is far more taxing than a soft one. Last option for me everytime!

oliie said:
A hard reset is far more taxing than a soft one. Last option for me everytime!
Click to expand...
Click to collapse
I very rarely have to do a hard reset with my Diamond (only after upgrading the rom), although I have to do several soft resets a day due to my tinkering!
I hear you Wacky Banana - £500 device that did this and I'd be a bit miffed too!

samsamuel said:
a hard reset is kind of the mobile equivalent to restarting your pc, and we all know that is the first thing any tech support guy says. as for the quality control, don't forget that for everyone with a problem there are a few dozen people with no problems at all, they just don't start threads saying "no problem with camera, help not needed"
Click to expand...
Click to collapse
Hi! Indeed, I couldn't agree more with you. I have bought my HD2 two weeks ago (as well as my brother and my dad about a month ago) and none of us has a any problems whatsoever and actually this is my first post after I have bought the device.
I am reading this forum everyday and I contribute wherever I can to help people out (not so much here, so forgive me ).
I have came to the conclusion that either the branded units are of lower quality than the unbranded ones ( a bit unlikely) or the branded ones are full of software bugs by not so good operators tweaking (most likely)...
cheers

Hehe, i knew i'd wake up to howls of anger and derision re: my hard reset comment.
The actualities of the process aside, the comparison I was trying to make was that if you have a problem on your PC, sometimes logging off and back on will fix it, whilst other times a reboot is required. (Yes, I know, a reboot is usualy the first stop because it only takes a minute or so, and there's no resetting to do, but bear with me)
In many circumstances I would equate a soft reset to logging off, in that it doesn't always solve a problem. Sure, it solves many small problems, but for larger probs theres nothing like a hard reset and start over. Planned ahead, and assuming you have all the apps you regularly use in a handy spot, and your data backed up, a hard reset need only take 10-20 minutes, if that.
Suppose it serves me right for trying to mix up similies at 3am.

Your problem sending MMS's is probably to do with winmo getting the settings for T-Mobile slightly wrong.
Go to start->settings->menu->all settings->connections->connections->manage existing connections
edit the active connection and untick the box where it uses a proxy.
This is common to all winmo devices that automatically setup connections for T-Mobile.

How to backup data without ActiveSync and TouchScreen?

Hello!
I'm new here and I was looking through several pages and topics but couldn't find a solution to my problem.
My touchscreen isn't usable anymore. It seems completely undamaged but I can't press anything anymore. I did a soft reset, without SIM card, with SIM card, without "SD?"card, with "SD?" card, etc... Nothing worked. I plan to do a Hard reset and if that doesn't work I have to contact my retailer. I cannot backup my data (Adresses, numbers, etc) because last time I connected the phone to the PC I choose "work as a storage device" and as my touchscreen isn't working I cannot choose the option "use ActiveSync" anymore...
Now I need a way to backup my data - somehow! I downloaded MyMobiler cause I've found a topic here with the similar problem where this was recommended. But this program also uses an ActiveSync connection. I hope to get the download link for "PocketController" but I doubt that it will be useful in my case. I could send the phone to the retailer and they would do the hardreset for me. They could try to recover as much data as possible. They said it would cost something like 20 bucks. My problem is that I'm not sure that all the data on the phone is allowed to have (like i.e. TomTomNavigator cracked and stuff like that). So I don't really want these guys to see all the data they recover...
I'm really desperate and need help. Please.
Thank you in advance
Pete

Hi
As you have "work as a storage device" on your phone can you see mobile device in your pc root when connected ?
r
Andrew

Yes! I can see the mobile device on my pcroot. I can see it as "mobile device" with the symbol of a cellphone. And I can see the "SD?"-Card as a storage device... when I click on the phone-symbol it opens another window but nothing's there.
I can open the storage device and there's everything in it that is on my SD Card but no adresses, numbers, etc.

Yes testing I can only see my SD card unfortunately you need Active Sync to see your device on your pc
Going to have another search because i am sure I have seen a solution posted.
r
Andrew

Yes that would be great. I'm searching all the time, but I can't find anything that could help me....
It seems that it's very hard to find a way to backup data without ActiveSync...
Eagerly waiting
Pete

Pete
I have searched and had no luck.
It maybe worth addressing the screen problem again.
Several people have suggested taking the battery out for a day and even putting the phone in the freezer for 15 minutes.
Don't laugh the freezer trick worked for me !
Just be sure to wrap in tissue etc. to dry the the condensation out when removing.
r
Andrew

Hi sorry to doble post, and to bring back this old thread.
did you manage to backup your contacts?
i have the exact same problem.
screen unresponsive for the 3d time...
last use with the computer was a storage device.. so no way to choose active sync...
any help is welcomed..

just remove your microSD and next time you connect to the PC the phone will automatically select activesync.

Thanks for the quick reply!
I am going to try that on the computer i use to backup regulary as soon i am home.
one extra dumb question.. once i have the sync done.. how to put that on an android phone?
is there going to be a particular file to grab or ..it is going to be like hell hehehe.
I will google it for the answer also, jsut in case