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I have an O2 XDA2. I just took the phone out of my jacket pocket to find that it wanted me to calibrate the screen. It went on to take me through the whole set-up wizard and then I found that all my data and installed programs had been lost
I'm guessing the phone decided it wanted to reset itself!
Does anyone have any idea why this might have happened so I can avoid it happening again?
The phone had plenty of battery power (approx 80%). It had plenty of space space (approx 28MB). I hadn't recently installed any software although I did uninstall Pocket Money on the weekend. I also created an IMAP email account then but I've had no problem with the phone since then until now.
Any ideas? Thanks very much
would prob be a good idear if you stated the rom version you are using
Sorry, It's 1.60.00 WWE
I have never upgraded it as I haven't the first idea how or what the implications are.
the latest officail rom is 1.72
if you get that from their site you will not get warrenty issues
when i used 1.66 i had lockups from time to time
after i got 1.72
i havent had any issues
I don't really feel comfortable upgrading it as I haven't the first idea what to do.
How do you normally reset a device? Is it something I could have done by accident?
there is a little hole in the buttom of it in the right corner if you press that using something thin like the stylus while you press the on button
then it hardreset
but there is software which let you do it as well
the upgrade is really pretty simpel
Thanks very much. I know the reset button, I use that every now and again. There's no way I could have pressed it and the on switch by accident given tha the phone was in an otherwise empty jacket pocket.
Oh well, I guess my phone just had enough of life. I'll look into upgrading the ROM when I feel a bit more adventurous
Fabulous...My phone has again decided to reset itself out of the blue.
I have no idea why it does this but it's a pain in the rear. Has anyone seen this before? Does anyone know if there's anything I can do to prevent it? (other than upgrading to the Universal when it comes out!!)
And it's happened again...seems to happen approximately once a month.
Has this spontaneous hard reset issue not happened to anyone else?
I suffered this audacious curse only to find that by removing my 1gig sd card remedied the problem.
I'm wondering if the sd card draws too much power/resources or whether I have a dodgy sd card.
Either way, without it I'm flying. I pop it in when I need to use my TomTom and as it's on charge in the car cradle it doesnt matter about resource usage etc.
So, try removing your sd card and see what goes
SD cards seem to be causing all sorts of problems. I kept getting the eternal spinning timer when copy, paste or deleting files, if the card was inserted. Did a soft reset today to be met with the calibration screen as from a hard reset. Such fun isnt it. :roll:
Hi Guys
Thanks very much for your comments. Unfortunately it isn't the cause as I have had my SD slot empty for a while now (my SD card is in my new car radio/MP3 player )
I'm starting to think that after 15 months my XDA2 has decided that it's had enough of the world. My colleague told me that it's seeking revenge as it's heard me salivate over its younger sister (the Universal).
As you say having the phone hard reset itself is a whole lot of fun!
I have the Sprite Back Up programe so all is not lost - it creates an exe file on the SD card that you locate and select thus restoring everything just how it was before it was lost
one can also just have activesync do an inc backup at each sync
and if the device hardresets one can connect as guest and restore the backup from ones normal profile
The nice thing about the Sprite software is that you can restore when you're out and about unlike the active sync method which means you need your pc close by
I 'm now using 2 gb of memory. When i turn off my screen for a moment and trun on the screen. There is nothing comming up. I have to reset my hermes. Pls advise..what 's wrong ? Before i used 1 gb of memory, i never seen this problem.One thing i use calendar plus on the today screen.
After selling my Wizard to get the Hermes, I have discovered that the Hermes is a VERY unstable device.
I have experienced (and still do sometimes) what you are experiencing. From what I can see, this is normal for this device. If this continues, I'll have to sell this and get something else. The other day my device did this and I called it from my house phone to see if it would even ring, and it did not. I guess I could live with the PDA locking up, but if it interferes with the devices primary function as a phone, it's totally unacceptable.
jcute, i was having this problem for a bit, but my issue only occured when it was on the charger and i temporarily shut off the screen, it would then not turn on and would have to softreset every time
i noticed this problem occuring after installing some software including weather software (cant recall exactly which) and skype, not sure which one was the main problem but wasnt using either hence their uninstall and correcting of the problem
good luck, try removing some recently installd software and seeing if the problem persists and perhaps try removing the microsd card and running ur phone without it for a bit to see if the problem is the card
time for rom upgrade ?
thanks for info. I tried to unplug micro sd 2 gb and press power button again ..it 's work !!after that i plugin micro sd again but some icon 's missing at the today screen. Ex. resco today icon , psshutdown, photo contact.....So the question is that i have to do this everytime when screen 's off???
After upgrading to AKU 3.3 and installing my programs only to the main memory, I've noticed far fewer lockups as opposed to before when I ran many programs such as Pocket Player or GPRS monitor from my 2gb sandisk.
I guess the moral of the story is, try not to install programs that access your memory card while your phone is in sleep mode.
DonnieZ said:
I guess I could live with the PDA locking up, but if it interferes with the devices primary function as a phone, it's totally unacceptable.
Click to expand...
Click to collapse
I would not get a Hermes if I wanted it to be a phone primarily. IMHO most of these devices XDAs, are primarily PDAs with a phone tacked on.
Just a humble observation
Mike
my problem is when i scroll or drag the side bar too fast (inside memory card),the device will hang and need to soft reset.
can anybody solve this problem??
Goto www.softwinter.com and try out storage tools. I've found that a regular repair and defrag help the load times from the storage card tremendously. Also, someone mentioned above that reformating your storage card with fat32 helps and I too can confirm that. Let us know if that helps or not.
Lance
one more thing, when i reset my hermes, it hangs at the welcome screen. I always get this problem.
Yesterday I was play around with the VGA 144 resolution program and I noticed that on this resolution the contents of my microdrive were showing up really slowly in file explorer.
I uninstalled the program and things were back top normal.
Later I installed a newer version of the CAB for VGA 144 and this time the contents on the microdrive did not show up at all, as if it was empty, which in fact it was!
I do not know what caused this (I don't think it was the change of resolution) but was wondering if anybody else has had this happen?
The threads I have seen so far are that the microdrive is no longer visible as a drive or error messages when trying to access it....
edeplano said:
Yesterday I was play around with the VGA 144 resolution program and I noticed that on this resolution the contents of my microdrive were showing up really slowly in file explorer.
I uninstalled the program and things were back top normal.
Later I installed a newer version of the CAB for VGA 144 and this time the contents on the microdrive did not show up at all, as if it was empty, which in fact it was!
I do not know what caused this (I don't think it was the change of resolution) but was wondering if anybody else has had this happen?
The threads I have seen so far are that the microdrive is no longer visible as a drive or error messages when trying to access it....
Click to expand...
Click to collapse
Something similar happened to me and that's why I don't trust the drive. It wasn't with a VGA program, just happened.
I have never lost the microdrive, but something similar happened to me on an SDHC 4GB card. I had been using it only to store CAB files for installed programs but one day it was just 'empty'.
I pulled out the card and hooked it up to my computer, ran scandisk on it and all of the files were there, just seemed to have lost the FAT table as they were all lost files to be recovered. I reformatted the card since I had the files backed up.
I was running VISTA at the time time of the incident and I found that I had been moving files to the card using WM Device Center and I had the SD directory open on my desktop when I undocked my phone. Seems as if it had the FAT table open and and did not like being disconnected with the directory open.
There may be something analogous to this with ActiveSync, but I have never had this happen with another device, just with my U1000. I have been closing WMDC since then and have NO PROBLEMS.
so far this has not happened to me with the microdrive, but it has happened a few times with the sd card, which left me f**ked last week as i had tomtom on it, luckily I downloaded google maps to get me home. but there has to be an answer to why this is happening.
raskell said:
I have never lost the microdrive, but something similar happened to me on an SDHC 4GB card. I had been using it only to store CAB files for installed programs but one day it was just 'empty'.
I pulled out the card and hooked it up to my computer, ran scandisk on it and all of the files were there, just seemed to have lost the FAT table as they were all lost files to be recovered. I reformatted the card since I had the files backed up.
I was running VISTA at the time time of the incident and I found that I had been moving files to the card using WM Device Center and I had the SD directory open on my desktop when I undocked my phone. Seems as if it had the FAT table open and and did not like being disconnected with the directory open.
There may be something analogous to this with ActiveSync, but I have never had this happen with another device, just with my U1000. I have been closing WMDC since then and have NO PROBLEMS.
Click to expand...
Click to collapse
one of the times it happened to me was when copying files, 1 gig card is fine I dont have a 4 gig only two, you may be right about the fat, but I was using windows mobile device centre at the time.
Even though this happened to me personally...YET, I'm expecting it sooner or later. Never did get my cousins MD fixed!!
I hate this MD and not being able to trust it really defeats the object of buying this device in the first place. Looking forward to when we can eventually replace it with something else.
Surley the MD is not bigger than say the technology needed for a Full sized SD card and connections, is it? That would allow us to relatively easily upgrade our storage capacity in the future too.
Anyway, enough dreaming.
My MicroDrive wiped out too...
I was just using RescoExplorer and my x7500 stucked, I soft reseted the device and ALL files in all directories were deled, and the empty directories were there.
I used Pocket Mechanic Professional and did a scandisk and wupti all files was there again but there was about 59000 bad clusters...
Now everything is back to normal..
It happened to me twice last month both times using different s/w! (and I just start using my Advantage in July; basically this was the first time I seriously used this PDA)
The idea was nice but data storage on this MD is totally unreliable. I guess I will not be using it anymore. Even for the none vital files (e.g. music) it is not interesting seeing how much time it takes to load the MD and the ease the data disappears from the MD.
1st time I was using TomTom -on the second day of my holiday- which stopt responding. After a HTC reset TT started up and reported it could not find the Western Europe map (which I put on the MD). When I checked this map directory ALL FILES WERE GONE! Other directories appeared ok. Luckily (I thought) just for leaving on my holidays I added also the individual maps on my MD, so I switched using the Austria map, where I landed at that time. At most 2 hours later again TT froze and at inspection ALL files in the Austria directory had vaporised. Later in the evening I tried to relax from the stress driving with an "old fashioned PAPER map" and put on some music. Halfway the first number the music stopped and -you guess it right- ALL 40+ CD's were disappeared. At that time I ran Pocket mechanic 'scan disk' which reported that the FAT tables did not match (and it could not repair). Next I could not find my MD at all anymore, followed the next day by the complete HTC not being able to startup anymore after a reset (the today screen was only showing half and this part was flashing: the HTC also did not respond anymore to the h/w buttons or almost any command via the screen).
When I returned home from this first stage of my holidays (, I hard-reset the HTC after which everything returned to normal including the MD that reappeared.
After 1 week at home I was to leave for the second stage of my holidays and I prepared by putting this time all nescesary TT maps on the SD. I spend quit some hours putting some 40+ CDs again on the MD. ( I can only copy ~3 CD's at a time otherwise it aborts somewhere).
The FIRST TIME I listened to some music I started a Bowie CD and half way the first number suddenly it switched to a Stones number (no, nothing to do with 'dancing in the street'). After inspection of the MD there were already only 2 (screwed up) MP3 files left -in the root- on the complete MD!!
The MD is still in this state -and I just ran scan disk again- and appearently there is again a problem with the FAT only this time with lost clusters.
If it where not for the fact that during this 2nd trip of 4200km/2700mls over curvy B-roads TomTom gave me no troubles at all, the internal GPS worked flawless and the BlueTooth A2DP worked perfectly with my "home-made" BT helmet (for this I bought this HTC) I would have been seriously disappointed in the Advantage. As it is now I am actually quit happy with it, except for the inconvienence of not being able to use the MD.
So yes, it happened to me too: twice.
Petition for recall?
Do you guys think it's time to petition HTC for a recall of the MicroDrive? I have no idea how something like this will work but based on the feedback on the forum...there are waaaaaaaaaaaaay too many people having problems with the MicroDrive. Those that use it seriously have problems.
I myself don't have time as most of my time is being spent on the Athena Project ROM but maybe someone else can help in the matter.
What do you guys think? A massive communication effort to HTC to find out what the heck is going on here? We paid wayyyy too much money for them to think we'll be happy with what we have if there is one or two faulty parts. The one part that keeps failing us is the MicroDrive and I think it's time to get a few answers. It's our right as the consumer and get answers and the quality product that we anticipated.
I totally agree and was just trying to report my problems -including the link to this forum/thread- on the HTC site.
HTC however seems a little bit e-mail shy. Last time I checked I could not find any e-mail link at the HTC site, now I could find one but everytime when I submit my message I get a popup 'the system is experiencing some problem, please try again at a later time'.
I try again later.
scruued up
so suddenly yesterday i was just using my athena and i had this Vista Theme on Wisbar Advance running....and the device just got stuck at windows live sign-in window and the phone first just restarted but then again got stuck and the "Windows Mobile" window wich appears at the start and then wen i manually resetted it....EVERYTHING was WIPED OUT!!!...BUT everything on the device remained like the wisbar theme it asked me to install and all but on the MICRODRIVE...everything just....VANISHED!!!
I was on holiday in the u.s.a in July, and had tomtom installed (on the MD, no more room on the card), all of a sudden, it froze while driving, had to pull over and found that my usa maps had been wiped! luckily I also had igo installed with some usa maps and was able to continue my holiday without having my head stuck in a paper map, thanks for the dodgy MD HTC!
Yes, this happened to me - both the sd card and md are equally unreliable. At the moment,I install everything on my md simply because it is way way faster than the sd card. I don't use my sd card at all now,although I have two of them.
When you copy files using wm5torage, avoid starting a new copy before the one before completes. Similarly, do not use the device while copying is going on , although the system does not stop you. What I observe is that there is a higher chance of corruption when I don't observe these practice.
I used to think that md is less reliable than sd. Now I don't think that anymore. I think they are equally unreliable.
musso said:
I was on holiday in the u.s.a in July, and had tomtom installed (on the MD, no more room on the card), all of a sudden, it froze while driving, had to pull over and found that my usa maps had been wiped! luckily I also had igo installed with some usa maps and was able to continue my holiday without having my head stuck in a paper map, thanks for the dodgy MD HTC!
Click to expand...
Click to collapse
Which Tomtom version are you using? do you have WM5 or WM6? What is your Rom version?
Guys, is there a way to easily reproduce the problem in MicroDrive and SD so we can pass it to HTC and hopefully get a solution?
My new Advantage is less than 24 hours old and I too have had the Microdrive come with garbage while trying to move videos files from my PC to the PDA. I have formatted it and reloaded it, so wish me luck!!
Exactly the same story here - 7501 (WM6) less than 24 hours old.
- unable to accessed until formatted
- sometimes not showing directories/files until a soft reset
- returning messages like 'disk full or write protected' when copying from desktop
The worst of it is losing a 126Mb wmv file during one of these false 'disc write protected/full' events.
There has to be a serious issue with the OS that has to be fixed.
How do we build a poll of users with this problem?
Folks,
I have a reply from a message I sent to [email protected] last week:
Hello Bart,
Thank you for taking the time to contact HTC regarding the problems you are having with your HTC Advantage device.
Bart, we regret to see that you are having problems with the micro drive in your HTC Advantage device. If you could forward us several examples of other users having the same issues, we will forward them to our product development team for resolution. Please forward me the following information for each example:
* Serial Number
* IMEI
Identity
* OS Version -
* Radio Version -
On receipt of enough examples for these issues, we will be able to prioritize the resolution of this problem.
How can we collect this information so we can provide a united front to HTC?
Do we need a moderator to post a 'sticky' message at the top of this forum?
Btw to get this info
* Serial Number
- inside the battery compartment door flap
* IMEI
- inside the battery compartment door flap
or
- Start >> Seetings >> System Tab >> Device Infomation icon >> Identity
* OS Version -
- Start >> Seetings >> System Tab >> Device Infomation icon >> Version
* Radio Version -
- Start >> Seetings >> System Tab >> Device Infomation icon >> Version
Thanks
Bart
I'd like to contribute...
Did we get anywhere with this issue with HTC? I think it's a great idea, at least for the principle of the thing, to get them working on this (even if someone else can solve the problem better and faster). We could each submit a tx, but creating the "petition" for help that they seem to want would at least get some results. My reservation would be that we would be suckered into what seems like manipulative behavior on their part. After all, they are not government and we are not lobbyists.
I'm working on fixing it myself, but why are they releasing stuff I have to fix out of the box? If we can't get them to spend thier money & time fixing this stuff, we'll keep getting crap we have to fix, right? So where do we go from here? Anywhere?
I only get flaky when I'm on 128dpi
My MD seems to work acceptibly well on either 192 or 96, it's when I shift to 128 that things start to disapear, etc.
Hmmmm. Would, perhaps, this be a result of lame drivers?
Ok first off im a total noob when nit comes to Windows mobile. Ive been using a Palm treo for 2 years and was given an att 8525 for free i just have to see if i can fix it. i have searched for my issues in other threads and found some but not all of the issues, so here goes
~Screen fades to white and if squeezed on the left side will come back but then fades out again and it seems to be worse when slid open. (i believe this is the flex cable issue that ive read about)
~Radio drops out one min i have full bars and the next nothing. i havent found any patterns to it.
~When send sms it will send a few but then i will get a few that come back saying phone not ready.
~Power button has a almost exact 23 second delay from the time you push it to the screen comming on ( i noticed that after i did a fresh install of wm6 it went away for a little while and then came right back)
~Wifi wont connect to secure network (i enter the PW and it will connect then as soon as i igo to a website it says cannot connect and then asks me for the PW again)
~SD card inserted and phone doesnt show any signs of recognizing it including when you go to setting/system/memory it says card not installed, doesnt even light up when you insert the card
Thank you in advance for any help even iif its direction to a forum that has answers that might help.
Damn, your 8525 has alot of problems, iam guessing it was dropped??. There may be a chance that all these repairs will cost you the price of a working used hermes. Anyways, I had the same radio problem as you, and it was the most longest, and stressfull thing ever to get it to actually work. I was opening up hardware, flashing radio/roms, using mtty, numerous of times. Trust me, its not worth it. And if your flex cable is damaged its gonna cost $30 or more to fix. And if wifi or SD card slot is broken too, the device is practically an PDA of the past. You could try to fix it(With the possiblitiy of killing yourself from all that stress), or sell it on ebay for parts(sells for a decent price actually).
Thank you for your response. was kind of afraid that was the response i was gonna get. damn that sux. the $30 for the flex cable i could swing, but from what your saying it sounds like majority of my issues are hard ware and not software (like i was hoping) and ive priced most of that out and might as well buy a new one i agree. thanks though ill keep playing with it. but now i know not to get my hopes up.
For sd card problem, you might be able to get it to recognize the sd card if you insert then do a soft reset, others have had this issue. I'd also check to see if the sd card is registering on the pc with a card reader because if its not, you may need to get a new sd card.
Wifi, Might be a rom problem... Read up on the thread if others have this problem, might have a fix or might need to find another rom...
Here are Some of the Fixes that i have found and some of the issues i am still having~~
~Screen fades ---fixed Kinda, i have disassembled the phone checking all the connections and putting tape tightly over all connections, i still get the white screen on occasion but its %90 better and i can always press on the bottom ov the screen and bring it right back
~Radio drops out one min i have full bars and the next nothing. i havent found any patterns to it. (still an issue but am trying to update radio ROM to one that i read in the forums that is supposed to be better for my carrier. If i can get the RUU issue corrected)
~When send sms it will send a few but then i will get a few that come back saying phone not ready. (i have found it is realted to the radio issue above)
~Power button has a almost exact 23 second delay-- i have found it seems to be correctable if i make sure there are not alot of stuff running. (found a program that actually closes the apps with the x button instead of just minimizing them)
~Wifi wont connect to secure network--didnt really do anything but seems to be working again (who knows)
~SD card inserted and phone doesnt show any signs of recognizing it including when you go to setting/system/memory it says card not installed, doesnt even light up when you insert the card... still an issue but now it will on occasion recognize the SD Card.
Thank you in advance for any help even iif its direction to a forum that has answers that might help.
A few days ago, I bought an 8525 phone off my friend for $25. He told me that he only used the phone for a month, so it was practically brand new. I have been tinkering with it for the past couple days, using Wifi to download games and things, and it has been fine. The phone worked, texting worked, everything was perfect.
About two days ago, I accidentally dropped it about a foot onto wet asphalt. The battery fell out and the touch screen got a few drops on it, but I dried it all off, turned on the phone and tested everything; no problems from dropping it.
At some point later that night, the phone started having problems. It would randomly freeze every few minutes while in use, and I would have to take out the battery to reset it. Some buttons on the touch screen wouldn't respond at times, but then work later (the buttons next to volume, service and wifi or whatever). Then my texting and phone service stopped working. I couldn't get service anywhere that I walked, and the Settings button wouldn't work. I also tried to reconfigure the connection, but that didn't help.
I came home and found the phone I had previously, and I put the SIM card into it to see if that was the problem, which it is not. The old phone works fine with the SIM.
I don't know what the problem is, but there are a few things that may have caused it to happen:
-dropped it in rain
-plugged USB into a laptop that only turns on, but does nothing else
-maybe got virus from browsing internet on Wifi
-overheating (there was a point where the back was really hot after sitting on the USB)
-games/applications installed messing with system
Those are some examples of what I've done with the phone, but that's it.
Here is device info:
-Hermes 8525
-Windows Mobile 6 Pro
-CE OS 5.2.1948 (Build 18548.0.7.0)
-Processor: SC32442-400MHz
-ROM Version: Schap's 4.31
-ROM Date: 10/03/07
Sorry if I haven't provided enough information on the problem, I'm new to all of this stuff, but I hope somebody can help.
Actually, my problem has changed.
I attempted to put a new ROM on, and it seems I did something wrong. When I turn on my phone, it does the boot animation, and then the screen turns white and doesn't do anything else. I attempted to hard-reboot, but nothing happened.
I went into My Computer on my desktop, and the folder 'Mobile Device' showed up. I clicked inside of it, and apparently my entire OS is gone off the phone. How do I install a new OS?
I hope you had Hard SPL V7 installed or you will need to find your shipped stock rom.
If you did, great.
1. Format 2Gb or less sd card FAT32. Copy .nbh file of rom onto it and rename to hermimg.nbh.
2. Insert sd card into Hermes and boot into bootloader.
3. If you did everything right then follow onscreen instructions.
If you didn't & can't find your shipped stock rom, you are now the proud owner of a Hermes paperweight....
Instead of taking the battery out, there is a reset hole on the bottom near the IR port. Push in with your stylus.
I have the "No GSM" text showing up when I turn on the phone, and then it goes to the white screen. I tried to do the mtty.exe thing, but I couldn't figure out how to use the program.
I was going to try the fix that uses Visual Studio and Windows Embedded, but I'm pretty sure my phone doesn't have kitl (which I need to do that).
Most of the fixes suggested require using ActiveSync to connect to the phone, however, my ActiveSync doesn't connect. It knows the phone is there, but it can't connect, which disables me from updating the ROM.
When I attempt to flash a ROM, it says that the current ROM image on the phone is ' ' (just an empty space) and it asks if I want to update to the newer ROM image. It gets to the point where the progress bar appears on my phones screen, but as soon as it hits 1%, the whole thing fails and I get an error on the computer saying it could not connect.
Currently, I am attempting the method to fix the white screen by removing the battery for 20 minutes, and then I'm going to try the method that says to remove the battery and put it back in multiple times to fix the 'No GSM', but I'm pretty sure I messed the radio up.
@ultramag69 - I have an SD card, but I don't have a port or anything small enough on my computer to insert it. What should I do to do what you said?
Buy an adaptor, should only be a few bucks...
SD method is the easiest way to fix the problem BUT as was said earlier , you need Hard SPL V7 on your Hermes 1st.
You could also try putting your Hermes into bootloader, attaching it to the USB and flashing that way. Just make sure that "Allow USB Connections" has been unticked in Activesync on the PC.
At least you might be able to install Hard SPL V7 that way...