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HI guys as i reported a few days back my hd died on me so i sent it to them to fix, well theyve got back to me 2day saying that:
"Our initial assessment of your device indicates that the repair work required is caused by damage that isn’t covered by warranty. Unfortunately, this means we must charge you for the repair."
they want me to pay 151 sterling for it, what you think shall i pay it? or shall i just buy the dam iphone! its really pissed me off is there any ways around it? is there a way to buy the the motherboard from some where else?
Why isn't the motherboard covered by the warranty? You didn't break the seal did you?
Fallen Spartan said:
If you can't even get phone to start, chances are its a motherboard problem and likelihood is that HTC will just replace motherboard without even looking at whats installed on device. Others have had same problem and they had no problems. However I CANNOT stand by this 100%. It will be a risk!!
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Hmmm.... I think you battery was dead. If battery is completely dead HD won't power up from charger per se. And they have seen the illegal criminal stuff on your HD. The price they quote seems more like for battery than motherboard.
crajee said:
Hmmm.... I think you battery was dead. If battery is completely dead HD won't power up from charger per se. And they have seen the illegal criminal stuff on your HD. The price they quote seems more like for battery than motherboard.
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But a custom ROM can't damage the motherboard... And since he is specifically talking about a problem "caused by damage that isn’t covered by warranty" and not "we have to charge you because your warrenty is void" I'm not too sure this is the problem...
I would ask them to specify what supposedly damaged the motherboard that isn't covered by warrenty!
I'm having the same issue with my Diamond. The screen broke (touches are all over the place) and they say the following:
Illegal software has been found on your device (HardSPL), this has damaged the motherboard. It will have to be replaced and you will have to pay for it as this has voided your warranty.
There are several issues with this. First, HardSPL does not damage the motherboard. Second, software does not break screens. Third, nowhere in their warranty it states anything about something like this voiding it. Fourth, for many countries in the EU they would have to fix it due to EU warranty regulations irregardless if this voided the warranty or not.
Anyways, my lawyer is on it.
thanks guys im thinking of getting it deliveryed without getting it "fixed" will only cost me 11 quid, and buy a new battery, is there anywhere you guys would recooment getting a new battery from? im assuming that they have managed to turn on the hd, which i couldnt do and panicked and sent it to them within a day, if i can turn it on ill down grade everything and then take it to tmobile as im covered with issurance
Chainfire said:
I'm having the same issue with my Diamond. The screen broke (touches are all over the place) and they say the following:
Illegal software has been found on your device (HardSPL), this has damaged the motherboard. It will have to be replaced and you will have to pay for it as this has voided your warranty.
There are several issues with this. First, HardSPL does not damage the motherboard. Second, software does not break screens. Third, nowhere in their warranty it states anything about something like this voiding it. Fourth, for many countries in the EU they would have to fix it due to EU warranty regulations irregardless if this voided the warranty or not.
Anyways, my lawyer is on it.
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thanks i mite state this to them they didnt even specifically say how i managed to mess up my MB
i cant even get through to them now seems that all there support numbers are down
You'll find that all companies including HTC will try all methods of getting out of warranty and the fact that you have HSPL on your device (whether or not it was related to malfunction) will be enough for them to void your warranty.
Others have sent devices in and had no problem as device wasn't checked. You have been unlucky.
My device broke at the weekend and seeing as I have 2 HD's I decided it was worth the risk taking it apart. I managed to refix the motherboard due to a faulty loose connection. Took a while to figure it out.
HOWEVER I WOULDN'T ADVISE ANYONE TO DO THIS!!! THIS SHOULD BE DONE ONLY AS A LAST RESORT, AND ONLY IF YOU KNOW WHAT YOU ARE DOING!! ONCE YOU HAVE OPENED DEVICE YOU WILL COMPLETELY VOID WARRANTY!!!!
i managed to get through and spoke to some1 he said that the usb had something to do with the motherboard failing, im gona try getting it sorted through insurance, they are going to send me a more detailed reason for them charging me for repair, ill post it as soon as i get it
just sent them a letter:
I am writing to inform you of my disappointment with the HTC. Last week I sent my phone my phone in for repair as it kept on switching off (09GBD230000153). After a few days I was sent an email telling me that HTC knew what was wrong with the phone but would charge me for repair as the “work required is caused by damage that isn’t covered by warranty”. I was told the main board needed replacing. This confused me somewhat as I had not ever dropped the phone and the phone never had liquid damage. I called the center saying that this was all a bit confusing; they assured me and told me that they will find a more detailed description of the fault. I received a call today from a HTC operator explaining that the warranty was void as a new rom had been “flashed”. I argued that there was no way this could affect the hardware. He was very sympathetic but kept his stance. I have now decided to have the phone returned without repair but am bitterly disappointed about the way HTC conduct their policies on warranty. If HTC sent me a message when I first sent the phone into repair saying that the warrenty was void due to an “illegal” rom I would have understood. But to claim that the “work required is caused by damage that isn’t covered by warranty” is farcical. It seems HTC will do anything to avoid repairing the phone at their own expense. HTC need to understand why people flash “illegal” roms in the 1st place. It is not because of HTCs interface but primarily because of the poor windows software the stock rom holds. I am contemplating approaching BBC's Watch dog as I believe people need to know more about the company as it is slowly growing in the UK and Europe. I am also aware of people in the US in the same predicament and Dog Eat Dog productions (a Michael Moore company) has taken a special interest for a future documentary.
Regards
scar88 said:
just sent them a letter:
I am writing to inform you of my disappointment with the HTC. Last week I sent my phone my phone in for repair as it kept on switching off (09GBD230000153). After a few days I was sent an email telling me that HTC knew what was wrong with the phone but would charge me for repair as the “work required is caused by damage that isn’t covered by warranty”. I was told the main board needed replacing. This confused me somewhat as I had not ever dropped the phone and the phone never had liquid damage. I called the center saying that this was all a bit confusing; they assured me and told me that they will find a more detailed description of the fault. I received a call today from a HTC operator explaining that the warranty was void as a new rom had been “flashed”. I argued that there was no way this could affect the hardware. He was very sympathetic but kept his stance. I have now decided to have the phone returned without repair but am bitterly disappointed about the way HTC conduct their policies on warranty. If HTC sent me a message when I first sent the phone into repair saying that the warrenty was void due to an “illegal” rom I would have understood. But to claim that the “work required is caused by damage that isn’t covered by warranty” is farcical. It seems HTC will do anything to avoid repairing the phone at their own expense. HTC need to understand why people flash “illegal” roms in the 1st place. It is not because of HTCs interface but primarily because of the poor windows software the stock rom holds. I am contemplating approaching BBC's Watch dog as I believe people need to know more about the company as it is slowly growing in the UK and Europe. I am also aware of people in the US in the same predicament and Dog Eat Dog productions (a Michael Moore company) has taken a special interest for a future documentary.
Regards
Click to expand...
Click to collapse
Please let us know HTCs answer - I'm really curious to know what they have to say to your letter!
will do
scar88 said:
just sent them a letter:
I am writing to inform you of my disappointment with the HTC. Last week I sent my phone my phone in for repair as it kept on switching off (09GBD230000153). After a few days I was sent an email telling me that HTC knew what was wrong with the phone but would charge me for repair as the “work required is caused by damage that isn’t covered by warranty”. I was told the main board needed replacing. This confused me somewhat as I had not ever dropped the phone and the phone never had liquid damage. I called the center saying that this was all a bit confusing; they assured me and told me that they will find a more detailed description of the fault. I received a call today from a HTC operator explaining that the warranty was void as a new rom had been “flashed”. I argued that there was no way this could affect the hardware. He was very sympathetic but kept his stance. I have now decided to have the phone returned without repair but am bitterly disappointed about the way HTC conduct their policies on warranty. If HTC sent me a message when I first sent the phone into repair saying that the warrenty was void due to an “illegal” rom I would have understood. But to claim that the “work required is caused by damage that isn’t covered by warranty” is farcical. It seems HTC will do anything to avoid repairing the phone at their own expense. HTC need to understand why people flash “illegal” roms in the 1st place. It is not because of HTCs interface but primarily because of the poor windows software the stock rom holds. I am contemplating approaching BBC's Watch dog as I believe people need to know more about the company as it is slowly growing in the UK and Europe. I am also aware of people in the US in the same predicament and Dog Eat Dog productions (a Michael Moore company) has taken a special interest for a future documentary.
Regards
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Click to collapse
Interesting approach, would have maybe mentioned the contents on this as well.
Would be interested to hear their response!!
I have sent similar letters in the past - never receiving a response though.
Im thinking of sending my HD in as it will no longer charge from power supply only USB any ideas why that could be,, i have hardspl on it now if i take that off and reflash to a stock rom will that unvoid my warrenty?
Fallen Spartan said:
Interesting approach, would have maybe mentioned the contents on this as well.
Would be interested to hear their response!!
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didnt think of that dam!
Chainfire said:
I have sent similar letters in the past - never receiving a response though.
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realy? what did you write? if we make enough of a racket they have to respond 1 day
meandu229 said:
Im thinking of sending my HD in as it will no longer charge from power supply only USB any ideas why that could be,, i have hardspl on it now if i take that off and reflash to a stock rom will that unvoid my warrenty?
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if you send it to them make sure you reflash the stock rom, i would have but the phone wouldnt turn on now there screwing me, so along as your phone works, reflash the stock rom and then send it
scar88 said:
realy? what did you write? if we make enough of a racket they have to respond 1 day
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Who says they have to? They make enough money out of us already doing what they do. Why do they need to change? I'd be surprised if you get a response (though if you do, post it). I'd imagine they will just stick to what they previousy told you and state warranty is void due to illegal rom installed
Hey people,
Last night I accidentally dropped my DHD and unfortunately it landed on the camera. The camera glass is now broken and the grommet is dented also.
Does anyone know if there are replacements for this part yet? I'm in Australia so an online parts shop would be perfect...
Thanks for the help!
After further investigation it seems to be attached to the entire back plate.
insty said:
After further investigation it seems to be attached to the entire back plate.
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i say contact HTC directly
Make a claim on your phone insurance.
You do have phone insurance, dont you? I'm sure no one on XDA forums are foolish enough to invest in a £500 device and not have the safety net of insurance for when we inevitably drop it and smash it into smithereens.
RobTheRover said:
Make a claim on your phone insurance.
You do have phone insurance, dont you? I'm sure no one on XDA forums are foolish enough to invest in a £500 device and not have the safety net of insurance for when we inevitably drop it and smash it into smithereens.
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I have never had phone insurance but I have never dropped and damaged any if my prior phones roughly how much is phone insurance ?, I was unaware of such a thing mine us just included in home insurance but that probably wouldn't include drop damage
Sent from my Desire HD using XDA App
Insurance dont cost as much only , AUD 9.99 or 29.99 AUD and aslo Carriers aslo offer insurance Cover .
you do get a free 1 year warranty when you buy a HTC product so just conatc HTC to be realy protective ive bought an official HTC DHD pouch and thinking of investing in a hard gell case
Aamir.Badat said:
you do get a free 1 year warranty when you buy a HTC product so just conatc HTC to be realy protective ive bought an official HTC DHD pouch and thinking of investing in a hard gell case
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Can you quote the part of the HTC warranty conditions where it says that they will happily replace components that got destroyed by "improper handling, such as dropping the phone on the floor very hard"?
I'd be really thrilled to read it.
Only thing I agree with is contacting HTC is the best bet at the moment, i am sure they will offer a repair for that damage, although they will charge quite a bit for it
http://www.htc.com/www/support/warranty.html
Click where your are i clicked wester Europe and Page 3 please read
HTC does not cover this sort of damage.
The warranty only covers manufacturing faults.
Check home insurance, it probably covers accidental damage to items in the home and may cover the phone if one item limit is high enough.
Oh unlucky m8 guess you will have to cough up cash to repair the phone
The chances are the camera still works, and it is just the lens cover that you have broken.
Look for a dummy camera, such as
http://cgi.ebay.co.uk/Brand-New-HTC...976?pt=LH_DefaultDomain_3&hash=item255f090e60
Look on Android forum that shows how to replace.
http://androidforums.com/incredible...cover-replacement-straightening-red-ring.html
Hope this helps.
Yeah, was just unlucky I guess.
Lucky enough where the crack is on the camera lens it doesn't actually show on photos.
Will contact HTC to see.
Cheers for the help!
Hello there, my HD2 had a fall today and broke the screen. But i think that it's just the outside screen because the touch is still working in the broken zone. Sure warranty will not cover it, my question is: if i take it to a store (not HTC) to replace the outside screen do i lose my warranty? And how many will it cost in a HTC store and non-HTC store?
Here is a pic: http://i53.tinypic.com/wkgvgy.jpg
Not sure what you are referring to as the "Store", but it's cheaper to replace the "digitizer" yourself. Most of the time they can be had for around $40.00 with the necessary tools included, just go to Ebay and type in Tmobile HTC HD2 digitizer or click here: Digitizer . Your warranty will be voided if you take it somewhere other than an authorized repair center, one of the screws that have to be removed has a "void" sticker covering it and of course to unscrew that screw that sticker has to be torn or removed. If you turn your phone on, does the LCD behind the glass (digitizer) look broken as well?
Edit: If you do not have a TMOUS HD2, the above link for the screens will not work in your application, instead you will have to look for a HTC HD2 Digitizer.
Here's a pic with the screen on: http://i52.tinypic.com/2ztbkh3.jpg
I don't think that behind the glass is broken, otherwise it wouldn't look like that with the screen on and i can see everything behind the broken glass.
How many cost to replace the glass if i take to HTC? I have to know that because i still have 1 year of warranty.
how do you get a warranty? from your phone carrier?
Sent from my HTC HD2 using XDA App
bbot3k said:
how do you get a warranty? from your phone carrier?
Sent from my HTC HD2 using XDA App
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you dind't understand my point. i saying that i'm thinking sending it to HTC because i still have 1 year warranty i don't wanna lose it reparing it by myself. But i have to know the prices of everything first.
I'd say it will be about 140€+ to fix.
Sent from my HTC Vision using XDA App
Skellyyy said:
I'd say it will be about 140€+ to fix.
Sent from my HTC Vision using XDA App
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Your digitizer AND your LCD are shot.
Do you see the blue vertical lines ? That's your LCD display that does that, and it's because it's been damaged.
I suggest get it replaced with your insurance, if you can, or have a shop take care of it.
Replacing the digitizer and/or the LCD on a HD2 is hard as hell. You will end up damaging the phone more. It's all enclosed in the outside shell, and you will damage more than you want.
Skellyyy said:
I'd say it will be about 140€+ to fix.
Sent from my HTC Vision using XDA App
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140€ for the outside glass where? In a HTC-shop or non-HTC?
valv507 said:
Your digitizer AND your LCD are shot.
Do you see the blue vertical lines ? That's your LCD display that does that, and it's because it's been damaged.
I suggest get it replaced with your insurance, if you can, or have a shop take care of it.
Replacing the digitizer and/or the LCD on a HD2 is hard as hell. You will end up damaging the phone more. It's all enclosed in the outside shell, and you will damage more than you want.
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No, the blue vertical lines are from my theme (thank God) i take it to a shop just to make sure it was just the outside glass and not the LCD. And they confirmed me that. They told me that the LCD crystals are not damanged so it's "just" the outside glass.
apmamaral said:
you dind't understand my point. i saying that i'm thinking sending it to HTC because i still have 1 year warranty i don't wanna lose it reparing it by myself. But i have to know the prices of everything first.
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What type of warranty do you have? Most warranties will not cover intentional or accidental abuse like a cracked screen. Atleast that has been the case with me through Tmobile. One of the first things the read off to you in the warranty disclaimer is that if the water mark is pink or the screen is cracked, they will charge you a flat fee of $XXX dollars.
apmamaral said:
Here's a pic with the screen on: http://i52.tinypic.com/2ztbkh3.jpg
I don't think that behind the glass is broken, otherwise it wouldn't look like that with the screen on and i can see everything behind the broken glass.
How many cost to replace the glass if i take to HTC? I have to know that because i still have 1 year of warranty.
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Yelp just your digitizer is broken and not the LCD.
Steeltippin said:
Yelp just your digitizer is broken and not the LCD.
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Good luck
valv507 said:
Good luck
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Whats that suppose mean, goodluck with the digitizer? Lol
Steeltippin said:
What type of warranty do you have? Most warranties will not cover intentional or accidental abuse like a cracked screen. Atleast that has been the case with me through Tmobile. One of the first things the read off to you in the warranty disclaimer is that if the water mark is pink or the screen is cracked, they will charge you a flat fee of $XXX dollars.
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Click to collapse
i have a normal warranty, it doesn't cover the broken glass...
Honestly, HTC is turning into assholes.
As you know in the back in the upper left corner of the phone, there is a VOID sticker which if you break, violates your warrenty. It was easy to buy aftermarket ones in eBay.
NOW HTC actually changes those stickers to even smaller ones directly on the screw. Meaning you can access the hole, but as soon as you put your screwdriver there, you are ****ed.
A bit harder also to replace.
If noone has seem them, Ill post a picture.
riahc3 said:
Honestly, HTC is turning into assholes.
As you know in the back in the upper left corner of the phone, there is a VOID sticker which if you break, violates your warrenty. It was easy to buy aftermarket ones in eBay.
NOW HTC actually changes those stickers to even smaller ones directly on the screw. Meaning you can access the hole, but as soon as you put your screwdriver there, you are ****ed.
A bit harder also to replace.
If noone has seem them, Ill post a picture.
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Click to collapse
Old news. HTC has been acting like crApple Jr. for a while now.
Sent from Spaceball One.
blackknightavalon said:
Old news. HTC has been acting like crApple Jr. for a while now.
Sent from Spaceball One.
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Did not know about it and did not see it anywhere.
Yeah I'm not sure why HTC is doing this but to be frank there's a lot of small decisions they made that ultimately led to putting a Samsung phone and tablet in my hand. I really liked the feel of their hardware compared to everyone else. Shame that they're starting to get it wrong - especially with recent hot waters with devs and stuff
TheShoura said:
Yeah I'm not sure why HTC is doing this but to be frank there's a lot of small decisions they made that ultimately led to putting a Samsung phone and tablet in my hand. I really liked the feel of their hardware compared to everyone else. Shame that they're starting to get it wrong - especially with recent hot waters with devs and stuff
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Well in part I do understand; It cost me less than 50 cents, to order 100+ warrenty stickers from china to get my warrenty back. I can get a screwdriver, destroy the insides of my phone, and since the warranty sticker is on, they would have to replace it....
I'm surprised any G2s are still covered under warranty. Unless you bought an extended warranty, they should all be out of warranty now anyway.
gtmaster303 said:
I'm surprised any G2s are still covered under warranty. Unless you bought an extended warranty, they should all be out of warranty now anyway.
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No. In the European Union a two year warranty is required by law, which means that many phones sold here are still under warranty. My Desire Z will be covered by warranty until the end of August :silly:
mcsmart said:
No. In the European Union a two year warranty is required by law, which means that many phones sold here are still under warranty. My Desire Z will be covered by warranty until the end of August :silly:
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Mine too, kinda great living in Europe.
Saw it, thought they change the warranty sticker or something.
2 years warranty for Asia too, and the local service center even ignore s-off
Too bad they replace fried eMMC chip with the same bad eMMC chip model, meh.
What a load of crap. HTC only offers 15 months for the US
Sent from my SGH-I927 using Tapatalk 2
i dont know about other peoples but my G2 had Viod stickers on all 3 screws, so did my fathers NOS one he purchesed a few months ago.
But in general at this point its easier to buy a 'new' g2/ desire z than to hassle with a return, that may not be under warentee, and that HTC could potentially wiggle out of fixing your phone (as i had happen with other companies products in the past, even some flat out deny to my FACE that they were not recalled etc. Im not one to trust the return/warentee people)
I dont really see how this is an issue : its there to protect the company from less than inclined people breaking their phone, returning it, and getting a shiny new one free of charge. (almost anything you buy has a statement about this) And as someone else said : you can buy stickers to cover up the screws again and it pretty much assures you a new phone or repair.
faridr said:
Saw it, thought they change the warranty sticker or something.
2 years warranty for Asia too, and the local service center even ignore s-off
Too bad they replace fried eMMC chip with the same bad eMMC chip model, meh.
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They replaced your eMMC chip with the same bad eMMC chip model because s-off voids your warranty. They didnt ignore it.
riahc3 said:
They replaced your eMMC chip with the same bad eMMC chip model because s-off voids your warranty. They didnt ignore it.
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They had to replace the board for new eMMC, guess the only board they have in stock is the one with bad eMMC. Plus they replace the keyboard and trackpad with a new one.
I had the phone 10/2011 and have 1 scew void sticker. Never been serviced. Seems old news. I have 8 months of warranty to go too :victory:
Hai23fke said:
Mine too, kinda great living in Europe.
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It's important to find the silver lining in all things, especially when one lives in Europe.
i dropped my beloved s8 . the front glass has smashed it is rooted and now i am going to have to try and get it fixed with the insurance which covers accidental damage. has anyone successfully got a phone fixed by vodafone uk after root? i know rooting voids warranty but this is not warranty it is after sales insurance and screen damage has nothing to do with root.
any advice?
there is no mention of root in the terms and conditions for my insurance so i think i should be ok https://www.vodafone.co.uk/terms-an...itions/vodafone-accidental-damage/index.htm#1
the only part that refers to modification in any way is this
If your mobile device has been modified in any way we will only
replace the mobile device, we do not cover the modifications that
have been made.
Modifications are anything that changes the way your mobile device
looks or operates from the original specifications. This includes things
like adding gems, precious metals or making software changes such as
unlocking your mobile device from a network
so sounds like i may be in luck. fingers crossed. i will visit the vodafone shop tomorrow and see how things go.
djisgod said:
i dropped my beloved s8 . the front glass has smashed it is rooted and now i am going to have to try and get it fixed with the insurance which covers accidental damage. has anyone successfully got a phone fixed by vodafone uk after root? i know rooting voids warranty but this is not warranty it is after sales insurance and screen damage has nothing to do with root.
any advice?
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Click to collapse
Rooting doesn't void warranty in UK.
vladimir_carlan said:
Rooting doesn't void warranty in UK.
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really? everything i have read says it does. but if that is the case then my mind rests alot more easy lol
djisgod said:
really? everything i have read says it does. but if that is the case then my mind rests alot more easy lol
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They can huff and puff at first but UK is still EU member so they need to comply with EU directive. And I told you that from my own experience. Well not really a warranty issue. But last year I returned an Galaxy S7 to Carphone Warehouse under their "14 days change your mind policy". That S7 still had Omega rom installed. Didn't bothered to return to stock.
Your phone has a Hardware issue, so you shouldn't worry about being rooted.
Rooting doesn't void warranty in the us either, despite what the carriers say.
They can huff and puff all they want, but it's illegal in the us to refuse to honor a warranty repair caused by something unrelated to customization of a device. Turns out all they have to do is say they won't honor it and most people won't even try.
I'm pretty sure rooting can't smash your screen, so you're in the clear ?
phone was returned to vodafone today. they say i should have it back in one week and gave me a ****ty vodafone smart ultra 7 to use as a courtesy phone......going back to a terrible carrier branded android phone really has made me see just how lovely the s8 is......i want my baby back :'(
I am very happy to say they fixed my phone with no complaint about it being rooted. they repaced the front glass, the back glass, the lcd and the side casing. its now as good as new and i am very happy to have my s8 back!