Hello there, my HD2 had a fall today and broke the screen. But i think that it's just the outside screen because the touch is still working in the broken zone. Sure warranty will not cover it, my question is: if i take it to a store (not HTC) to replace the outside screen do i lose my warranty? And how many will it cost in a HTC store and non-HTC store?
Here is a pic: http://i53.tinypic.com/wkgvgy.jpg
Not sure what you are referring to as the "Store", but it's cheaper to replace the "digitizer" yourself. Most of the time they can be had for around $40.00 with the necessary tools included, just go to Ebay and type in Tmobile HTC HD2 digitizer or click here: Digitizer . Your warranty will be voided if you take it somewhere other than an authorized repair center, one of the screws that have to be removed has a "void" sticker covering it and of course to unscrew that screw that sticker has to be torn or removed. If you turn your phone on, does the LCD behind the glass (digitizer) look broken as well?
Edit: If you do not have a TMOUS HD2, the above link for the screens will not work in your application, instead you will have to look for a HTC HD2 Digitizer.
Here's a pic with the screen on: http://i52.tinypic.com/2ztbkh3.jpg
I don't think that behind the glass is broken, otherwise it wouldn't look like that with the screen on and i can see everything behind the broken glass.
How many cost to replace the glass if i take to HTC? I have to know that because i still have 1 year of warranty.
how do you get a warranty? from your phone carrier?
Sent from my HTC HD2 using XDA App
bbot3k said:
how do you get a warranty? from your phone carrier?
Sent from my HTC HD2 using XDA App
Click to expand...
Click to collapse
you dind't understand my point. i saying that i'm thinking sending it to HTC because i still have 1 year warranty i don't wanna lose it reparing it by myself. But i have to know the prices of everything first.
I'd say it will be about 140€+ to fix.
Sent from my HTC Vision using XDA App
Skellyyy said:
I'd say it will be about 140€+ to fix.
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
Your digitizer AND your LCD are shot.
Do you see the blue vertical lines ? That's your LCD display that does that, and it's because it's been damaged.
I suggest get it replaced with your insurance, if you can, or have a shop take care of it.
Replacing the digitizer and/or the LCD on a HD2 is hard as hell. You will end up damaging the phone more. It's all enclosed in the outside shell, and you will damage more than you want.
Skellyyy said:
I'd say it will be about 140€+ to fix.
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
140€ for the outside glass where? In a HTC-shop or non-HTC?
valv507 said:
Your digitizer AND your LCD are shot.
Do you see the blue vertical lines ? That's your LCD display that does that, and it's because it's been damaged.
I suggest get it replaced with your insurance, if you can, or have a shop take care of it.
Replacing the digitizer and/or the LCD on a HD2 is hard as hell. You will end up damaging the phone more. It's all enclosed in the outside shell, and you will damage more than you want.
Click to expand...
Click to collapse
No, the blue vertical lines are from my theme (thank God) i take it to a shop just to make sure it was just the outside glass and not the LCD. And they confirmed me that. They told me that the LCD crystals are not damanged so it's "just" the outside glass.
apmamaral said:
you dind't understand my point. i saying that i'm thinking sending it to HTC because i still have 1 year warranty i don't wanna lose it reparing it by myself. But i have to know the prices of everything first.
Click to expand...
Click to collapse
What type of warranty do you have? Most warranties will not cover intentional or accidental abuse like a cracked screen. Atleast that has been the case with me through Tmobile. One of the first things the read off to you in the warranty disclaimer is that if the water mark is pink or the screen is cracked, they will charge you a flat fee of $XXX dollars.
apmamaral said:
Here's a pic with the screen on: http://i52.tinypic.com/2ztbkh3.jpg
I don't think that behind the glass is broken, otherwise it wouldn't look like that with the screen on and i can see everything behind the broken glass.
How many cost to replace the glass if i take to HTC? I have to know that because i still have 1 year of warranty.
Click to expand...
Click to collapse
Yelp just your digitizer is broken and not the LCD.
Steeltippin said:
Yelp just your digitizer is broken and not the LCD.
Click to expand...
Click to collapse
Good luck
valv507 said:
Good luck
Click to expand...
Click to collapse
Whats that suppose mean, goodluck with the digitizer? Lol
Steeltippin said:
What type of warranty do you have? Most warranties will not cover intentional or accidental abuse like a cracked screen. Atleast that has been the case with me through Tmobile. One of the first things the read off to you in the warranty disclaimer is that if the water mark is pink or the screen is cracked, they will charge you a flat fee of $XXX dollars.
Click to expand...
Click to collapse
i have a normal warranty, it doesn't cover the broken glass...
Related
I've cracked my screen
Went go-karting today and got thrown around so much in the kart that the screen cracked.
So, what's the best way about getting it repaired?
Can I just send it straight back to HTC UK and get the screen replaced under warranty? My phone is rooted, but not unlocked.
I have not returned a phone yet, but as many have stated, "it does not void your warranty to root, only to unlock the bootloader" so in theory you should just be able to send it in.
.....except that warranty won't cover a cracked screen.. I think the going rate was $280?
are you insured through assurion?
You broke it, you buy it.
Sent from my Nexus One using XDA App
t0ph0id said:
I've cracked my screen
Went go-karting today and got thrown around so much in the kart that the screen cracked.
So, what's the best way about getting it repaired?
Can I just send it straight back to HTC UK and get the screen replaced under warranty? My phone is rooted, but not unlocked.
Click to expand...
Click to collapse
I dropped my N1 on the floor in my house (stone floors) two weeks ago and cracked the glass screen.. picked up a new glass screen on ebay for $38 shipped and spent about two hours replacing it myself.. turned out perfect.. just be very patient and take your time during the replacement process.
This is the damage, I don't think the glass is broken so is it just the LCD screen beneath that I'll need to replace?
t0ph0id said:
This is the damage, I don't think the glass is broken so is it just the LCD screen beneath that I'll need to replace?
Click to expand...
Click to collapse
No, it's the digitizer/screen. The display would be a lot more expensive to replace.
Hi mate.. if the amoled still works you are fine yiu would just need a new digitalizer, about £20 from ebay and fix it youself.. if the amolded wkrks you need a new lcd, £45 from ebay.. i nroke my amoled, fixed it and now works.. good luck!!
Sent from my HTC Desire using XDA App
t0ph0id said:
This is the damage, I don't think the glass is broken so is it just the LCD screen beneath that I'll need to replace?
Click to expand...
Click to collapse
khaytsus said:
No, it's the digitizer/screen. The display would be a lot more expensive to replace.
Click to expand...
Click to collapse
If that's the case, then why when I power it on does nothing appear?
It vibrates when booting so I know its working?
when i dropped my nexus one, the amoled broke, not the outer screen/digitizer. i believe the cost for a new amoled was around $85 plus shipping and it would also cost your warranty. therefore, i sent it back in for repair and it cost $115 total, warranty still intact. btw, i opted for a refurb unit instead of waiting for them to return my damaged unit.
good luck, you have to decide if its worth voiding your warranty to fix it yourself.
t0ph0id said:
If that's the case, then why when I power it on does nothing appear?
It vibrates when booting so I know its working?
Click to expand...
Click to collapse
Sorry I missed that part.. Yeah if it's not showing anything the display has problems, although I find it odd it would break but not the digitizer.
khaytsus said:
Sorry I missed that part.. Yeah if it's not showing anything the display has problems, although I find it odd it would break but not the digitizer.
Click to expand...
Click to collapse
Yeah strange isn't it, anyway, HTC are collecting it tomorrow, I'll have an estimate for repair in a few days. No idea how much it's going to be just yet.
t0ph0id said:
Yeah strange isn't it, anyway, HTC are collecting it tomorrow, I'll have an estimate for repair in a few days. No idea how much it's going to be just yet.
Click to expand...
Click to collapse
It is gonna be high! You wille get 3 options..1) fix the phone for a very high price 2) get the phone and pay around $40 for the labour and delivery 3) dispose of the phone for free by htc.. so pretty much re use the parts for another phone..
Not a sencible choice calling htc in my opinion
Sent from my HTC Desire using XDA App
t0ph0id said:
Yeah strange isn't it, anyway, HTC are collecting it tomorrow, I'll have an estimate for repair in a few days. No idea how much it's going to be just yet.
Click to expand...
Click to collapse
!PANDA said:
It is gonna be high! You wille get 3 options..1) fix the phone for a very high price 2) get the phone and pay around $40 for the labour and delivery 3) dispose of the phone for free by htc.. so pretty much re use the parts for another phone..
Not a sencible choice calling htc in my opinion
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
Having searched the internets I've found reports of people having it fixed by HTC UK for between £60 - £100
Also, I was told if I didn't want them to carry out the work there would be a £20 fee to return the phone to cover postage and the engineers time.
I think you're estimates are way off, however, I'm going to wait until I get my quote or I'll be eating my words...
t0ph0id said:
Having searched the internets I've found reports of people having it fixed by HTC UK for between £60 - £100
Also, I was told if I didn't want them to carry out the work there would be a £20 fee to return the phone to cover postage and the engineers time.
I think you're estimates are way off, however, I'm going to wait until I get my quote or I'll be eating my words...
Click to expand...
Click to collapse
These were the options to fix my Desire but then got it with the fee and fixed it my self
Sent from my HTC Desire using XDA App
I'm impressed t0ph0id, I accidently got a slight scratch on my week old N1, it's small but I know it's there and I'm really upset about it.
You have properly screwed the screen and you seem ok with it
Wish I could be as relaxed as that haha.
Hey buddy i had the same issue with my desire.. cracked in a similar way, HTC quoted me £238 for screen, housing, new logic board & labour.. even asked them just to replaced the screen cos i did see anything wrong with the housing but they said they couldn't do it cos motherboard had been bent..
so just got a replacement lcd from ebay at £45, took 45mins to fit the new screen everything working correctly
oh and the logic board wasn't bent! cheeky HTC
incredulous said:
I'm impressed t0ph0id, I accidently got a slight scratch on my week old N1, it's small but I know it's there and I'm really upset about it.
You have properly screwed the screen and you seem ok with it
Wish I could be as relaxed as that haha.
Click to expand...
Click to collapse
I've already spoken my mobile insurance and they repair/replace accidental damage so I know I can go through them if it's going to cost too much.
They'll repair, replace, give an alternative if they don't have the model or give a cash equivalent.
Yep haha, seems hard when yoyr trying to take it apart and not brake any bits off, but now.. soo proud of myself! Never thoughed I would ever be in my phone, sick thought, jehe
Sent from my HTC Desire using XDA App
Hey people,
Last night I accidentally dropped my DHD and unfortunately it landed on the camera. The camera glass is now broken and the grommet is dented also.
Does anyone know if there are replacements for this part yet? I'm in Australia so an online parts shop would be perfect...
Thanks for the help!
After further investigation it seems to be attached to the entire back plate.
insty said:
After further investigation it seems to be attached to the entire back plate.
Click to expand...
Click to collapse
i say contact HTC directly
Make a claim on your phone insurance.
You do have phone insurance, dont you? I'm sure no one on XDA forums are foolish enough to invest in a £500 device and not have the safety net of insurance for when we inevitably drop it and smash it into smithereens.
RobTheRover said:
Make a claim on your phone insurance.
You do have phone insurance, dont you? I'm sure no one on XDA forums are foolish enough to invest in a £500 device and not have the safety net of insurance for when we inevitably drop it and smash it into smithereens.
Click to expand...
Click to collapse
I have never had phone insurance but I have never dropped and damaged any if my prior phones roughly how much is phone insurance ?, I was unaware of such a thing mine us just included in home insurance but that probably wouldn't include drop damage
Sent from my Desire HD using XDA App
Insurance dont cost as much only , AUD 9.99 or 29.99 AUD and aslo Carriers aslo offer insurance Cover .
you do get a free 1 year warranty when you buy a HTC product so just conatc HTC to be realy protective ive bought an official HTC DHD pouch and thinking of investing in a hard gell case
Aamir.Badat said:
you do get a free 1 year warranty when you buy a HTC product so just conatc HTC to be realy protective ive bought an official HTC DHD pouch and thinking of investing in a hard gell case
Click to expand...
Click to collapse
Can you quote the part of the HTC warranty conditions where it says that they will happily replace components that got destroyed by "improper handling, such as dropping the phone on the floor very hard"?
I'd be really thrilled to read it.
Only thing I agree with is contacting HTC is the best bet at the moment, i am sure they will offer a repair for that damage, although they will charge quite a bit for it
http://www.htc.com/www/support/warranty.html
Click where your are i clicked wester Europe and Page 3 please read
HTC does not cover this sort of damage.
The warranty only covers manufacturing faults.
Check home insurance, it probably covers accidental damage to items in the home and may cover the phone if one item limit is high enough.
Oh unlucky m8 guess you will have to cough up cash to repair the phone
The chances are the camera still works, and it is just the lens cover that you have broken.
Look for a dummy camera, such as
http://cgi.ebay.co.uk/Brand-New-HTC...976?pt=LH_DefaultDomain_3&hash=item255f090e60
Look on Android forum that shows how to replace.
http://androidforums.com/incredible...cover-replacement-straightening-red-ring.html
Hope this helps.
Yeah, was just unlucky I guess.
Lucky enough where the crack is on the camera lens it doesn't actually show on photos.
Will contact HTC to see.
Cheers for the help!
After only 2 days of owning my Aria, I dropped it from about a foot and now the digitizer has cracks in the top left corner. It works fine but is ugly. I plan on claiming insurance on it eventually but was wanting to know if anyone has bought this digitizer. It doesn't have the At&T branding which is fine for me, plus it is one of the cheapest ones I found. What do you guys think?
Replacing the digitizer yourself will void your warranty/insurance. You should just bring the device in for replacement without messing with it if you have insurance on the device.
By the way, no matter how carefully you replace the digitizer, it will never be perfect. You will get some dust under the screen, or get it a bit off center, or leave a little adhesive behind from the old digitizer. Just a friendly warning.
(But otherwise, yes, that digitizer looks fine to me.)
I was going to claim the phone was lost and use this one as a backup
Sent from my HTC Liberty using XDA App
JCreazy said:
I was going to claim the phone was lost and use this one as a backup
Click to expand...
Click to collapse
Good luck with that, phones aren't that easy anymore. They can and will track the IMEI # on the phone the second that uses any bit of the network. Especially if you do a insurance claim for losing the phone.
Just replace it thru insurance and send the broke one back.
Sent from my Liberty using XDA App
The insurance company is making me jump through hoops to get a replacement, it might be easier to replace it myself
dropped my phone from like 3 feet and this is what happened. luckily there is a place here in sac that can replace the glass for $100. i called in and they have the part. hopefully its legit.
saw the same thing happen last night. Kid told me today that sprint insurance doesn't cover screens anymore. Said they won't even look at an EVO if the screen is cracked. Is that true?
The Sprint store here doesn't cover glass screens. Best Buy has their insurance policy and they will cover cracked screens though. My friend just dropped his Evo and it cracked the screen, when he had someone repair it they accidentally punctured the LCD with a piece of the broken glass. He now has a fairly dead Evo, but the guy is willing to replace the parts next week when he gets them in.
It honestly is very easy to repair the digitizer and the LCD screen (Depending on which one you need).
I knew fairly nothing about the phone, I did a little research and bought the "Type 1" LCD screen for the HTC Evo. The connector was too small so I did more searching, I eventually found the right screen at GlobalPartsDirect. (Search google).
It has the Wide Connector that you'll need if you have one of the HDW004/3. I personally would open up the back of the phone and check the connector myself, If i were you.
It's an easy fix, only question, do you have the money to buy two from globalpartsdirect (They only ship in multiples). Then you're golden, plus, you'll have an extra LCD screen to repair your phone if it happens again.
alaman68 said:
saw the same thing happen last night. Kid told me today that sprint insurance doesn't cover screens anymore. Said they won't even look at an EVO if the screen is cracked. Is that true?
Click to expand...
Click to collapse
Wait what?? TEP doesn't cover screen glass??
Damn I dropped mine off my lap on concrete from sitting in a car, glass down and not one crack or mark. Got super lucky.
Which place in sac?
Does op not have insurance?
If so take the battery out and report it lost. Your gonna have to pay anyway.
Sent from my PC36100 using XDA Premium App
TEP no longer covers cracks over an inch in length. A small crack can get replaced because it is covered under normal wear.
alaman68 said:
saw the same thing happen last night. Kid told me today that sprint insurance doesn't cover screens anymore. Said they won't even look at an EVO if the screen is cracked. Is that true?
Click to expand...
Click to collapse
SilverStone641 said:
Wait what?? TEP doesn't cover screen glass??
Click to expand...
Click to collapse
No, they won't even look at it. I was told exactly that by the rep of the repair center I went to. "We are not allowed to even touch the phone if the glass is cracked." They will not fix it. I even offered to buy the parts myself and pay for the labor, and that is when I was told they can't even look/touch it.
tke0834 said:
TEP no longer covers cracks over an inch in length. A small crack can get replaced because it is covered under normal wear.
Click to expand...
Click to collapse
Whoever told you that lied to you.
rugedraw said:
No, they won't even look at it. I was told exactly that by the rep of the repair center I went to.
Click to expand...
Click to collapse
So then it's NOT "TOTAL equipment protection" It's more like "Equipment we feel like covering, protection"
SilverStone641 said:
So then it's NOT "TOTAL equipment protection" It's more like "Equipment we feel like covering, protection"
Click to expand...
Click to collapse
LOL
10char
error629 said:
Does op not have insurance?
If so take the battery out and report it lost. Your gonna have to pay anyway.
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
Got to love insurance fraud
Sent from my spaceship!
SilverStone641 said:
So then it's NOT "TOTAL equipment protection" It's more like "Equipment we feel like covering, protection"
Click to expand...
Click to collapse
Well, it's total equipment protection in the same sense that a bumper-to-bumper warranty covers your car. If your car's engine takes a crap on you and your car is under warranty, they will fix it. However, if there is a rock on the road and you go over it with your car and crack the oil pan, all the oil leaks out and then your engine gets seized, you wouldn't really take it to the dealer for a warranty repair, would you?
In that case, you would call your car insurance company which is where Asurion comes in.
Gravity is not Sprint's fault. However, I think they should fix the phone if you are willing to pay for it instead of having to find some 3rd party electronics repair shop to do it. If they did, then maybe people wouldn't be committing insurance fraud like DirtyShroomz mentioned.
See, if I drop my phone now again and I call Asurion, they will replace it and then refuse to give me coverage until a year passes by, since you're only allowed two claims per year. If Sprint would have fixed my phone for $100, I would have given them the $100 instead of Asurion and saved the claim for the day I lose it or damage it beyond repair. I think Sprint is actually losing revenue by turning away repair jobs from phones that fall under the "physical damage" category.
Correct, Sprint's coverage has never been accidental. They used to occasionally cover drops, but spills and water damage have always been out of the question. It's the reason I buy my phones at Best Buy. I don't have to wait for a rebate, and I can get 100% accidental (full submersion included) protection on my phone, with a loaner phone if it needs to be sent out. It's 10 bucks a month, but compared to a new phone it's not bad.
That being said, I don't have it on my Evo as I know how to change out LCD panels now.
Assurion covers it.
I called in Friday about a broken screen(the entire piece of glass was shattered) and I got my brand spankin new Evo on Monday
That screen replacement deal was good while it lasted. Had my TP2 screen replaced under TEP before selling ur on here. Well, actually they ordered me a whole other phone, as they had no screens in stock. Too bad they are so whack about it now.
I've seen official policy posted before. It's anything over an inch is not supposed to be repaired. But what the hell is the difference? 1" vs shattered screen, you still replace the same pieces right?
Sent from my PC36100 using XDA App
I always use a rubber. Its kept my phone in great shape.
Cracked mine a couple weeks ago, called insurance and next day had a brand new 004 not a refurb. I was very happy with that. Also they shiped me a battery ,charger and 8gb memory card but just wanted my phone back in return. Not a bad deal .
You don't have to buy in bulk...I have lcd and digitizers for sale together already. I sold one to.crucial on the forum and a back housing to another member
Sent from my PC36100 using XDA App
I have a broken screen as well. Anyone knows where I can send it in for repairs? I am not that good with small parts so I cannot repair it myself.
Just a word of caution when changing covers. Do not press to hard on the screen when pushing the cover on. I know have a cracked screen and absolutely heart broken. So to that end, anyone suggest any good insurance companies in the UK?
Sent from my GT-N7000 using XDA App
Sorry to hear man. I would cry hard. Hope you find some help
From the giant: Galaxy Note
ah that's sad news sorry to hear that
I don't know if you are in the UK but if you are then many bank accounts give free insurance for phones, etc.that option might be there in other countries too.but you need the right type of bank account for that.my bank account gives me free travel insurance, break down cover for my car and phone insurance among other things.a lot cheaper than getting these separately.
Cracked screen
I dropped min today from 20cm height and first 5 minutes later it cracked in 2 pieces so I feel your pain. I checked what the spare part costs, and it was 285 euro's for the AMOLED+Glass apparently it is glued together so everything has to be replaced, and then you need to add the work costs. So it probably will be cheaper to buy a used one and sell yours for parts
Just broke my screen the other day. Getting out of my car, note was between me and car door. Didnt end well. 250 for lcd combo on ebay.
It reminds me of my first scratch on my vehicle, dont want to touch it.
GALAXY NOTE
XXRay said:
I dropped min today from 20cm height and first 5 minutes later it cracked in 2 pieces so I feel your pain. I checked what the spare part costs, and it was 285 euro's for the AMOLED+Glass apparently it is glued together so everything has to be replaced, and then you need to add the work costs. So it probably will be cheaper to buy a used one and sell yours for parts
Click to expand...
Click to collapse
No, this is wrong. Manufacturers lie about only way to replace glass+display. I broke the Galaxy S screen, and at samsung service they told me to replace everything, and that I have no chance to replace only screen. But I decided to try replace it by my self. I buy glass for Galaxy S on ebay for 9$. Then, using guitar pick I removed shards of glass. Then pasted on the sides of the glass with glue. And that's it! Fits perfectly. Works even better than before.
Yeah I need to upgrade current account to get it...don't have a problem doing it but was just unsure how long it will be before I can claim. But I also thought it might take longer to get it repaired than going for a mobile phone specialist insurer...also with the bank insurance..I know a while back my brother claimed and they didn't even ask for his old phone that was easily repaired!
Also just like to add...I really didn't apply that much pressure to the screen been, nursing this baby. So be careful. Wouldn't wish it on anyone to go through the pain I am.
Sent from my Cracked GT-N7000 using XDA App
intruda119 said:
Just broke my screen the other day. Getting out of my car, note was between me and car door. Didnt end well. 250 for lcd combo on ebay.
It reminds me of my first scratch on my vehicle, dont want to touch it.
GALAXY NOTE
Click to expand...
Click to collapse
Same happened to me but the screen didn't get one scratch. The only thing it got was two tiny marks on the frame.
Yes, i'm extremely lucky.
Mart_Bud said:
Just a word of caution when changing covers. Do not press to hard on the screen when pushing the cover on. I know have a cracked screen and absolutely heart broken. So to that end, anyone suggest any good insurance companies in the UK?
Sent from my GT-N7000 using XDA App
Click to expand...
Click to collapse
Getting and claiming phone insurance after your phone is broken is fraud!
Either insure your phone beforehand, or deal with the consequences of not doing so, but don't break the law, and put the premiums up for people who had more foresight than you!
Regards,
Dave
Sent from my GT-N7000 using Tapatalk
"Either insure your phone beforehand, or deal with the consequences of not doing so, but don't break the law, and put the premiums up for people who had more foresight than you!"
I think also like you !!!
;-)
I would strongly suggest you did not claim for it after the event as this is a criminal offence.
You may however, wish to check if your household (contents) insurance covers such damage and/or if your credit card covers accidental damage if you used it.
Insurance
anonymous572 said:
No, this is wrong. Manufacturers lie about only way to replace glass+display. I broke the Galaxy S screen, and at samsung service they told me to replace everything, and that I have no chance to replace only screen. But I decided to try replace it by my self. I buy glass for Galaxy S on ebay for 9$. Then, using guitar pick I removed shards of glass. Then pasted on the sides of the glass with glue. And that's it! Fits perfectly. Works even better than before.
Click to expand...
Click to collapse
You can go to most shops and get your Galaxy S fixed for 90-100 euro where they only switch the glass but with the Note you can't find anyone, only to replace the whole thing. I have an insurance but was not sure if I was going to use it because it is my 2 device in 1 year that went busted. But it is painful to be remembered every time I turn it on so I will find out what the costs is going to be and use my insurance. I guess not using the insurance when you have it is to commit fraud