Database Users

Activesync Help!!! Can't figure this out

Alright so I've done quite a bit of searching but I can't figure this out and its really frustrating me. I have mfrazz's Windows Mobile 6 release 3 installed.
Rom version: 10.1.0.811 WWE
Rom Date: 8/11/06
Radio Version: 02.25.11
Protocol Version 4.1.13.12
My problem is that activesync will not recognize my MDA no matter what I do. I've hard reset my phone, installed and uninstalled activesync 4.5 a bunch of times. Done this on two different computers, but when I plug the mda in, nothing happens at all. I plug my roomate's MDA in (running a different rom) and it instantly recognizes the phone and begins to sync. I really want to try different roms out, but without an activesync connection I can't. Any ideas guys?
Thanks...
ps. Let me know if this should be in the WM6 forum, I wasn't sure.

Well,this problem has been discussed hundreds of time in the forum,just read through the forum,I'm sure you'll find answer to your problem easily,there was no need to start a new thread,or just hit the 'Search' tab at the top of this very page and enter 'Activesync Problems'.
Cheers!

Thanks for the feedback-
It seems like I've read every single thread related to this problem, but in almost all of those their phone is at least recognized by activesync. With mine, even after disabling all firewalls and doing all the suggestions in the other threads, I just can't get activesync to even recognize my phone

If you still can't sync at someone else's computer, you probably have a bad USB cable, or worse, a bad connector. Try a different cable (any USB to micro should work, they aren't specially wired or anything). If that's no help, try blowing out the connector jack on the phone (use a magnifying glass or ? to look for debris, too). If that's no help, you may be screwed. You can try these guys, but it'll be expensive (like, replace my phone expensive): http://www.drcellphone.com/index.php
Are you at least getting a charge light (solid amber) when you plug in?

Yea, it charges just fine and I get the solid amber light and everything. I use the same cable to sync my roomates' mda, so that isn't the issue. I'm really stumped. Im almost positive its something with the specific rom I have on my phone..
I've been forcing it into bootloader mode to try to flash any other rom onto it (I figure if i can just get ANY rom on it... official tmobile, or a cooked rom, etc. then the sync problem should go away) but I'm having troubles there too.

You're not trying to do this with a Vista computer, are you? There are known problems syncing with Vista-based PCs.
If you use Mozilla Thunderbird at all, you can try using FinchSync, just to see if the hardware is functioning properly. This is theoretical, though. I haven't tried this myself, so I can't offer much on FinchSync.

Nope, I first tried it with 3 different XP computers and then for the hell of it tried it with Vista. No go with either one. I've pretty much convinced myself that it is the rom I have on my phone (mfrazz's Windows Mobile 6 release 4) because I never used to have any problems whatsoever

mmj12345
OK, let's take stock of things. I'm assuming that you are using XP.
Check in activesync :
File -> Connection Settings
Make sure "Allow USB connections" is checked.
'Uncheck' the 'advanced network functionality' in the phone.
Start -> Settings -> Connections tab -> USB to PC
If that still doesn't work, I'd try the uninstall, reboot, reinstall activesync and see if that helps any.
I'd also be suspecting the usb cable/ mini usb port of the phone. Recharging a device and getting a data connection are two different things. I have a k-jam that would charge via the USB cable, but would not sync, XP kept complaining about an unknown device. Turned out it was a broken connector in the mini usb port of the phone.It maybe that usb cable connector is not making proper connection with the connector of mini usb port of the phone,try to 'wriggle' the usb cable plug a little and check if it tries to make a connection, while connecting to the phone,sometimes it helps.
Cheers!

I've made sure everything you suggested is correct. I didn't know that charging and data connection are two different things. I figure that if it charges, it should sync. The USB port on my MDA is really loose, and I can only get a charge when I plug in the charger and "push" the plug to the right an hold it there (usually by twisting the cord around the phone in a way that keeps the pressure on the USB socket). So now that you mention that, I'm just guessing that it charges but its so loose that I probably won't ever get it to sync again.
Hmm..
Is there any way at all to flash without an activesync connection? I tried flashing a bunch of roms by forcing the phone into bootloader and then running the RUU, but it always fails because it says I don't have an activesync connection...

Nopes !
You got to have connection with phone through usb cable.Get the mini usb port of the phone repaired or replaced,only then it can establish connection and flash a rom.
Cheers!

Alright, thanks a lot for all of your help! Looks like maybe I'll take the phone apart and see if I can actually see any disconnection on the main board, etc. Not sure if I'll try to make a repair attempt myself because I've read that the solder contact points are pretty small

Problems connecting

I have a tmobile MDA Vartio2 and I have numerous problems with it and need to upgrade soon but this one I cant sort.
I can't connect via usb to sync with my laptop. If I set up a new connection it will sync but as soon as I reattach to sync it wont recognise the device so I can't keep everything up to date. it isn't the cables - power is fine and they work for other things.
I am runing it as I bought it 17 months ago - no upgrades or cooked roms or changes of any kind.
Can anyone help.
I want to upgrade to something else but I always sell my old ones so I want to sort the issue first obviously even if I sell it.

mobilecat said:
I can't connect via usb to sync with my laptop. If I set up a new connection it will sync but as soon as I reattach to sync it wont recognise the device so I can't keep everything up to date. it isn't the cables - power is fine and they work for other things.
Click to expand...
Click to collapse
Try turning off the 'advanced network functionality':
Start -> Settings -> Connections tab -> USB to PC
That's what I had to do to get that hack called activestin...^WActiveSync to work reliably via USB.
Really, I've not noticed any difference between having it on and off as far as functionality goes, so really, I have no idea what the RNDIS mode stuff is even good for.

I have just tried your suggestion but now it isn't recognising the device at all. It is seeing it as far as power goes - its charging over USB but activesync isn't seeing it.

mobilecat said:
I have just tried your suggestion but now it isn't recognising the device at all. It is seeing it as far as power goes - its charging over USB but activesync isn't seeing it.
Click to expand...
Click to collapse
Check activesync itself:
File -> Connection Settings
Make sure "Allow USB connections" is checked.
If that still doesn't work, I'd try the uninstall, reboot, reinstall activesync dance and see if that helps any, provided that you are using activesync under XP.
I'd also be suspecting the sync cable. Recharging a device and getting a data connection are two different things. I have a blue angel that wouls charge via the USB sync cable, but would not sync, XP kept complaining about an unknown device. Turned out it was a broken wire in the cable.

Done all of these already I'm afraid - I have 4 or 5 cables and none of them work for this - and I know they are all absolutely fine.

OK, let's take stock of things. I'm assuming that you are using XP.
Hermes with the advanced network functionality turned off doesn't show up at all when you plug it into USB. So, we have a lower level driver issue going on.
Provided that you have not turned off all sounds in your current sound scheme, does the computer make any noises when you plug the phone in? If the data side of the connector on the phone is in order, the computer will make some kind of beep noise when you plug in a USB device.
Also, have you looked at device manager when the phone is plugged in? With advanced network functions turned on, a network adapter should appear. With out the network bits, it should show up as an HTC USB Sync device.
To eliminate something on the phone software-side (I know, you said that you have not touched anything, but try it anyway, this is windows, the environment that gave rise to the term bit-rot), put the phone into boot loader and plug it in to see if the computer sees it. It should appear as a HTC USB Sync.
If it still doesn't show up, I'd be popping over to another computer and checking to see if the phone will be recognized by that system.

For the past few weeks when I plug in I get references to acquiring network addresses (like a wifi network) but then it does nothing. Now I get nothing at all when I connect apart form power.
I have already tried re-installing active sync (just done it again in case I did something wring too)
I refuse to beleive its my cables at this point because I have 3 in front of me that all worked perfectly before everthing suddenly went wrong. Unless someone had cut all of them at the same time - this couldn't have happenned.
I am going to try and plug into the pc and see what happens (as apposed to the laptop which should have the connection.

I think this is good news (on the part of my laptop) because its the same story on the pc.

mobilecat said:
I think this is good news (on the part of my laptop) because its the same story on the pc.
Click to expand...
Click to collapse
Double edged sword there...
So we have potentially eliminated the computers (good), this leaves the phone itself (non-good).
Hard reset?
Otherwise, I'd start to suspect the USB connection on the phone itself.

I would say that my chances of rescuing this phone rather than getting a new one are getting slimmer
I think it is probably the port itself and I can't do anything about that one
Anyone want to buy one with non usb syncing functionality ?

activesync doesnt work..but charging.. IM BEGGING FOR HELP

Hi, my activesync doesn't work, but it is charging...
i tried other USBs and i tried different PCs and same thing happens..
tried to take off the advanced network functionality...
Does anyone have a solution to that? please please help me im begging
Thanks alot in advanced!

anyone???? pleasee??????

go to active sync on the Hermes and delete the old profile. This may work...
Cheers...

tried.. doesnt work.. plus it didnt even work the past couple of roms that i had... i think since i upgraded it from wm6 to wm6.1 i started getting this issue..
any solution????

if trying to connect it to another computer dont work
i would suspect a faulty connector

so how is it possible that its charging??

To charge, all it needs is for the pins carrying voltage to get a connection. (All USB has a 5v current at 500mA, it just uses that to charge).
It could be that one of the data pins used by USB solely for transferring data are damaged or broken (or the connector is broken internally). This is almost impossible to diagnose without the correct tools, so I'm guessing here.
However, my Hermes' USB port has started to 'act up' - it still charges fine, but you have to have the USB cable at juuuust the right angle and you can't move it or touch it at all, otherwise the USB connection disconnects. I suspect either oxidisation on the terminals or a dodgy USB connector - but as long as it charges alright, I can live with that!

you could try cleaning the contacts with a cotton bud and some isopropyl alcohol (surgical spirits - NOT METHO). If there is any buildup on your contacts this will fix it.
Cheers....

Mine has done this many times before, the bloody pc rejects the usb device as unknown. [email protected] frustrating, I go in and delete all stored data about the phone and same on the PC in Active sync, some times works. Try different cables, sounds weird but some work well some are no good, dunn'o why, just does. I would perform a Hard Reset, I have done this once and it fixed it, blows away all your stuff (which should be on your 2Gb min mem card anyway). Good luck, sounds like a Hard Reset is where your headed.

is it possible that its not working since i switched to WM6.1? cuz i dont usually charge my phone through the pc and i just relized it a month ago... so if i switch back to wm6 do you think it would work??

Try this
Try and going to ur Start Menu,and then into Settings,go into the last tab "Connections", now go into the little icon titled USB to PC,and make sure the little box is UNCHECKED...well now that should do the trick

aaronc29 said:
Try and going to ur Start Menu,and then into Settings,go into the last tab "Connections", now go into the little icon titled USB to PC,and make sure the little box is UNCHECKED...well now that should do the trick
Click to expand...
Click to collapse
if you would read the first post... where i actually asked the question u would see that i tried that already
but tnx for trying

my 8525 does this from time to time as well, while I've never traced down the exact problem, a soft-reset almost always fixes it (I'm not saying you haven't soft-reset, it's just how I fix mine).
It likely has something to do with memory, as it usually happens after I've been using a lot of features (windows live search, outlook, etc.) and haven't reset in several days.
good luck....it is frustrating!

u did not described what it actualy does if you connect it to the pc and what rom are u using
the common problems with wm6.1
uncheck the advanced usb disconnect from pc restart pc
go to active sync on ppc seting - connection uncheck box (allways) check box open `usb close `usb ok reconnect ppc
the wording might be different cause im using right now diff. language

PC doesn't recognize Touch HD (Blackstone)

Hi all,
Just picked up a second hand Touch HD on Orange, I want to Hard SPL it and flash with a custom rom but my Win 7 laptop will not see the phone when connected via Windows Mobile Device Centre, either as active sync or disc drive...everything works fine with my Xperia though.
Any idea's the reason behind this. I had no disc with the phone so do I need specific drivers for it even though my Xperia worked with the native Win 7 drivers...I've googled my problem but have not found a solution...please help

Are you using the correct USB cable? The one supplied by HTC is slightly different from the standard cable.
If I use a normal USB cable, the one from my camera or Blackberry for instance, it will charge from the laptop, but that's all. To sync and charge properly needs the HTC cable with the slightly different mini-USB end.
Cheers
Dazza

have you tried a hard reset? sounds like whoever had the phone b4 you was playing with the notification queue

Cheer guys, but have hard reset and am using the cable that came with the phone but still no joy on both my home machine (Win 7) or my works one (XP).
Don't know what to do next

Dazza2910 said:
Are you using the correct USB cable? The one supplied by HTC is slightly different from the standard cable.
If I use a normal USB cable, the one from my camera or Blackberry for instance, it will charge from the laptop, but that's all. To sync and charge properly needs the HTC cable with the slightly different mini-USB end.
Cheers
Dazza
Click to expand...
Click to collapse
Sorry Dazza but that information is incorrect.....
I've got about 1/2 a doz usb cables that I have used for 6 months....ANY usb cable will work.
My HD has only just stopped being recognized in the last 2 days. I loaded W7 on my laptop 2 weeks ago and it recognized up until a few days ago. I suspect it's from some update that I've done.
Sammy

Try uninstalling activesync and reinstalling it again on the XP computer. That's worked for me in the past. If that works, you'll at least know it's not the phone or usb cable.
Not sure about W7 yet but I'll post something if I figure it out
Sammy
EDIT - This is where I'm currently searching
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/device-center-troubleshooting.mspx

I uninstalled windows mobile sync centre on my W7 computer and reinstalled it.
Works fine now.

samlives said:
I uninstalled windows mobile sync centre on my W7 computer and reinstalled it.
Works fine now.
Click to expand...
Click to collapse
Just reinstalled...still no joy

Have just ordered a genuine HTC HD data cable to see if it is the actual problem. It seems strange it won't sync on either XP or Win 7 yet does charge when plugged in.
The cable does show signs of slight damage as I can see some of the sliver wire exposed at the mini usb side. Am hoping it's this or I've got a knackered port on my phone

Have you disabled all firewalls and tried connecting?

samlives said:
Have you disabled all firewalls and tried connecting?
Click to expand...
Click to collapse
Yep, have disabled everything but still no joy
Are there any HTC drivers that I need to install or should it just recognize the phone when I plug it in???

Start > System > ActiveSync > Menu > Connections
In this menu, check "synchronize all PCs using this connection" if unchecked.

And what got me going today (had forgotten this one)
On the Touch HD
Start - Settings - Connections - USB to PC
Check Activesync and uncheck "enable faster data synchronisation"
Spent a couple of hours trying to connect before I did this.
Hope this works for you.
r
Andrew

Thanks for your help guys but still no joy...am waiting on a genuine HTC usb cable to see if that's the problem as the one I have am hoping is faulty, otherwise it's my phone

kersey said:
Thanks for your help guys but still no joy...am waiting on a genuine HTC usb cable to see if that's the problem as the one I have am hoping is faulty, otherwise it's my phone
Click to expand...
Click to collapse
If you can see wires on your cable, that's a good sign at least. If the cable is damaged, that's much cheaper than fixing your phone.
Do you know anyone with another cable you can test with while you wait? Any mini usb will suffice. There's nothing special about the HTC one (except maybe a steeper price)
Good luck

samlives said:
If you can see wires on your cable, that's a good sign at least. If the cable is damaged, that's much cheaper than fixing your phone.
Do you know anyone with another cable you can test with while you wait? Any mini usb will suffice. There's nothing special about the HTC one (except maybe a steeper price)
Good luck
Click to expand...
Click to collapse
I've got a genuine cable being delivered either tomorrow or wednesday, it only cost me £5 so no problem there...the only thing that now worries me is you saying there's nothing special about the HTC one...I've tried 4 different cables and all they do is to charge the phone from the pc but not sync it, this is both at home on Win 7 and in work on XP...a damaged phone springs to mind now

I had the same problem. Try going into bootloader (switch off phone, press on-switch and volume 'down' at the same time) and then connecting your usb. After a few seconds it should change from 'serial' to 'usb'. Mine wouldn't even do that so I logged a call with HTC. It was a hardware fault. They replaced the motherboard and I had the phone back in 7 days.

ericjennings said:
I had the same problem. Try going into bootloader (switch off phone, press on-switch and volume 'down' at the same time) and then connecting your usb. After a few seconds it should change from 'serial' to 'usb'. Mine wouldn't even do that so I logged a call with HTC. It was a hardware fault. They replaced the motherboard and I had the phone back in 7 days.
Click to expand...
Click to collapse
Have tried as you said...all it states is serial, no sign of usb
Am fearing the worst in that phone may be damaged and as it was bought second hand I have no receipt or idea of how old it is and whether returning it to HTC for fixing is possible.
My last hope is when my genuine HTC cable arrives tomorrow, even though I know deep down it won't work from what you guys have said, I'm deeply hoping that as the mini usb connection is slightly different on the phone to other mini usb ports that it might work, otherwise...that'll teach me for buying second hand

I had the same problem where my pc wouldn't recognize my HD, i tired the HTC usb cable and about 4 different mini usb cables and 4 computer. Done a hard reset, tried reinstalling active sync...basically anything and everything. In the end i took it back to CPW who sent it back to HTC and they replaced the motherboard.

sst said:
I had the same problem where my pc wouldn't recognize my HD, i tired the HTC usb cable and about 4 different mini usb cables and 4 computer. Done a hard reset, tried reinstalling active sync...basically anything and everything. In the end i took it back to CPW who sent it back to HTC and they replaced the motherboard.
Click to expand...
Click to collapse
Thanks guys for all your help and advice...I don't think there's anymore I can do other than get use to the phone the way it is or try and sell it on ebay obviously declaring the sync issue...to 'Joe Average' it may not be as big an issue than it is to me.

PC no longer sees HD2

Weird problem - when I plug my phone into my PC via the USB cable, it charges (i can see the red light and the plug in icon) but the PC via WMDC doesnt see it. Nor can I see it when I view Computer. I have since did a factory HD2 reset and also uninstalled WMDC (twice) and reinstalled. Anyone know what the prob here is or how to fix? Thanks.

Have you flashed any ROMs recently? I had this problem when I flashed a new ROM. My front USB ports were very slow, I don't even think they're 2.0 half the time as Windows tells me to plug stuff in faster ports but, to solve your problem I think you need to change how your phone acts when connected via USB to PC.
Go to Settings, Other and USB to PC and make sure its set to ActiveSync.

MrMagicMushroom said:
Have you flashed any ROMs recently? I had this problem when I flashed a new ROM. My front USB ports were very slow, I don't even think they're 2.0 half the time as Windows tells me to plug stuff in faster ports but, to solve your problem I think you need to change how your phone acts when connected via USB to PC.
Go to Settings, Other and USB to PC and make sure its set to ActiveSync.
Click to expand...
Click to collapse
That's not a solution it's a workaround and a crap one at that because all it is doing is disabling the usb rndis driver in favour of the much older and slower usb serial driver
Weird problem - when I plug my phone into my PC via the USB cable, it charges (i can see the red light and the plug in icon) but the PC via WMDC doesnt see it. Nor can I see it when I view Computer. I have since did a factory HD2 reset and also uninstalled WMDC (twice) and reinstalled. Anyone know what the prob here is or how to fix? Thanks.
Click to expand...
Click to collapse
I had this problem with my leo all last week. Then i went to my brothers place for thursday through saturday and had the same problem on his pc which runs windows xp pro sp3 (mine is windows 7 pro).
Turns out it was the phone itself. There seemed to be a problem with the tcpip stack, the rndis driver or the tcpip cache. Not sure which but a hard reset solved it and now everything is fine. Although thinking about it i only got the problem after enabling the tcpip cache tweak in bsbtweaks 1.6....... curious!

Don't plug your phone to the front usb, instead plug it to the usb ports on the back of your computer which directly goes to the m/b.
Flashing new ROMS has nothing to do with this phenomenon.
Bad USB cable or bad usb port could sometimes cause this, too.

I have not flashed the ROM at all w this phone. I did do 2 hard Leo resets but still have the problem. Running Win 7 Pro, checked the USB settings on the phone and its all good. USB plugged into the back of the PC and have tried multiple ports. Dang. Any ideas?

I had the same problem, I tried to connect it to several other PCs with no success, at the end hard reset solved it...

if a hard rest doesn;t fix it then task 29 the phone and reinstall the rom

ZoNoMo said:
I have not flashed the ROM at all w this phone. I did do 2 hard Leo resets but still have the problem. Running Win 7 Pro, checked the USB settings on the phone and its all good. USB plugged into the back of the PC and have tried multiple ports. Dang. Any ideas?
Click to expand...
Click to collapse
Trust me, the prob is not with your phone, something to do with your PC. Any firewall program running, maybe?

BumAround said:
Trust me, the prob is not with your phone, something to do with your PC. Any firewall program running, maybe?
Click to expand...
Click to collapse
Sorry mate but your wrong. The PC is fine. It is actually the phone that is at fault.
My experiences last week prove this and with no modification to my PC but only a hard rest on the phone everything is now working fine. The same with my brothers machine. No modifications made to it just my phone and that works fine now too.
Both PC's are completely different including the operating system yet both displayed the same problem last week and both now work fine with only the phone being worked on. Combine this with the other comments here that confirm this and you still think the pc is at fault? i'd like to see some proof or some form of methodology.
Although i personally had never seen this problem before over the many winmo devices i've had i'm pretty confident that my IT systems diagnostics training is serving me well here but if you can prove otherwise i'll gladly admit i'm wrong.

sorry for the newbie question but how do you hard reset? i know how to soft reset via "clear storage". i don't have access to the manual right now. out of office.

ZoNoMo said:
sorry for the newbie question but how do you hard reset? i know how to soft reset via "clear storage". i don't have access to the manual right now. out of office.
Click to expand...
Click to collapse
using clear storage is performinf the software version of a hard reset. it's not a soft reset.
the prefered way of performing a hard reset is to hold down both volume keys (make sure you do it firmly so both make contact) and then quickly tap the power button (do no hold it down at all) then hold the volume buttons until you see a warning. the rest will be obvious (printed on the phone screen)

M3PH said:
Sorry mate but your wrong. The PC is fine. It is actually the phone that is at fault.
My experiences last week prove this and with no modification to my PC but only a hard rest on the phone everything is now working fine. The same with my brothers machine. No modifications made to it just my phone and that works fine now too.
Both PC's are completely different including the operating system yet both displayed the same problem last week and both now work fine with only the phone being worked on. Combine this with the other comments here that confirm this and you still think the pc is at fault? i'd like to see some proof or some form of methodology.
Although i personally had never seen this problem before over the many winmo devices i've had i'm pretty confident that my IT systems diagnostics training is serving me well here but if you can prove otherwise i'll gladly admit i'm wrong.
Click to expand...
Click to collapse
Sorry mate, *perhaps* your IT systems diagnostics training is serving you most complicated solutions, whereas *maybe* there's more simple solutions : (1)check if there's a firewall program running that block the phone's RNDIS driver to be "seen" by the PC, or (2)a case of bad USB cable, and then (3)your *methodology-proven* trouble-shooting method.
I can say that because it happened to me, where after I take care of the firewall program, the phone gets detected immediately.
Cheers, mate.

BumAround said:
Sorry mate, *perhaps* your IT systems diagnostics training is serving you most complicated solutions, whereas *maybe* there's more simple solutions : (1)check if there's a firewall program running that block the phone's RNDIS driver to be "seen" by the PC, or (2)a case of bad USB cable, and then (3)your *methodology-proven* trouble-shooting method.
I can say that because it happened to me, where after I take care of the firewall program, the phone gets detected immediately.
Cheers, mate.
Click to expand...
Click to collapse
First, most modern firewall programs actually have application detection and notifiction systems. Now in cases where the rndis connection has been working and no modifications have been made software wise this is instantly ruled out. In your case i would look at replacing your firewall with something a little better
Next, (and we will use my personal case for this as i'm sure it will be global for this thread) i have one usb cable for my leo - one - and considering, as i said above, after i hard reset and using the very same cable as before i have proven it to work. so moving on.
my method of testing is a pretty standard method. The training is only of any use for tracking the fault diagnosis. Being able to this do allows for an accurate analysis of what is going on at each stage of the connection process.
Seeing as the op has hard reset the device we will see if it is really the PC or not. i'm positive it is the phone that is not working correctly in this case but we will soon see.

Interestingly I have two notebooks, one for work one for home both run WIN7 Pro (Work one is a SOA standard operating architecture). My work notebook did see my HD2 for a while then stopped, my home notebook still syncs without an issue using the same cable. I can only assume by proccess of elimination that it is not the HD2 and that the problem lies with something on my Work notebook.

SOLVED: It was the stupid cable. I did a factory hard reset and plugged in. No dice. Do I grabbed my spare cable and presto. Fired up immediately. Thanks everyone.