Alright so I've done quite a bit of searching but I can't figure this out and its really frustrating me. I have mfrazz's Windows Mobile 6 release 3 installed.
Rom version: 10.1.0.811 WWE
Rom Date: 8/11/06
Radio Version: 02.25.11
Protocol Version 4.1.13.12
My problem is that activesync will not recognize my MDA no matter what I do. I've hard reset my phone, installed and uninstalled activesync 4.5 a bunch of times. Done this on two different computers, but when I plug the mda in, nothing happens at all. I plug my roomate's MDA in (running a different rom) and it instantly recognizes the phone and begins to sync. I really want to try different roms out, but without an activesync connection I can't. Any ideas guys?
Thanks...
ps. Let me know if this should be in the WM6 forum, I wasn't sure.
Well,this problem has been discussed hundreds of time in the forum,just read through the forum,I'm sure you'll find answer to your problem easily,there was no need to start a new thread,or just hit the 'Search' tab at the top of this very page and enter 'Activesync Problems'.
Cheers!
Thanks for the feedback-
It seems like I've read every single thread related to this problem, but in almost all of those their phone is at least recognized by activesync. With mine, even after disabling all firewalls and doing all the suggestions in the other threads, I just can't get activesync to even recognize my phone
If you still can't sync at someone else's computer, you probably have a bad USB cable, or worse, a bad connector. Try a different cable (any USB to micro should work, they aren't specially wired or anything). If that's no help, try blowing out the connector jack on the phone (use a magnifying glass or ? to look for debris, too). If that's no help, you may be screwed. You can try these guys, but it'll be expensive (like, replace my phone expensive): http://www.drcellphone.com/index.php
Are you at least getting a charge light (solid amber) when you plug in?
Yea, it charges just fine and I get the solid amber light and everything. I use the same cable to sync my roomates' mda, so that isn't the issue. I'm really stumped. Im almost positive its something with the specific rom I have on my phone..
I've been forcing it into bootloader mode to try to flash any other rom onto it (I figure if i can just get ANY rom on it... official tmobile, or a cooked rom, etc. then the sync problem should go away) but I'm having troubles there too.
You're not trying to do this with a Vista computer, are you? There are known problems syncing with Vista-based PCs.
If you use Mozilla Thunderbird at all, you can try using FinchSync, just to see if the hardware is functioning properly. This is theoretical, though. I haven't tried this myself, so I can't offer much on FinchSync.
Nope, I first tried it with 3 different XP computers and then for the hell of it tried it with Vista. No go with either one. I've pretty much convinced myself that it is the rom I have on my phone (mfrazz's Windows Mobile 6 release 4) because I never used to have any problems whatsoever
mmj12345
OK, let's take stock of things. I'm assuming that you are using XP.
Check in activesync :
File -> Connection Settings
Make sure "Allow USB connections" is checked.
'Uncheck' the 'advanced network functionality' in the phone.
Start -> Settings -> Connections tab -> USB to PC
If that still doesn't work, I'd try the uninstall, reboot, reinstall activesync and see if that helps any.
I'd also be suspecting the usb cable/ mini usb port of the phone. Recharging a device and getting a data connection are two different things. I have a k-jam that would charge via the USB cable, but would not sync, XP kept complaining about an unknown device. Turned out it was a broken connector in the mini usb port of the phone.It maybe that usb cable connector is not making proper connection with the connector of mini usb port of the phone,try to 'wriggle' the usb cable plug a little and check if it tries to make a connection, while connecting to the phone,sometimes it helps.
Cheers!
I've made sure everything you suggested is correct. I didn't know that charging and data connection are two different things. I figure that if it charges, it should sync. The USB port on my MDA is really loose, and I can only get a charge when I plug in the charger and "push" the plug to the right an hold it there (usually by twisting the cord around the phone in a way that keeps the pressure on the USB socket). So now that you mention that, I'm just guessing that it charges but its so loose that I probably won't ever get it to sync again.
Hmm..
Is there any way at all to flash without an activesync connection? I tried flashing a bunch of roms by forcing the phone into bootloader and then running the RUU, but it always fails because it says I don't have an activesync connection...
Nopes !
You got to have connection with phone through usb cable.Get the mini usb port of the phone repaired or replaced,only then it can establish connection and flash a rom.
Cheers!
Alright, thanks a lot for all of your help! Looks like maybe I'll take the phone apart and see if I can actually see any disconnection on the main board, etc. Not sure if I'll try to make a repair attempt myself because I've read that the solder contact points are pretty small
Related
Greets gang,
Several days ago I started getting the subject message appearing in my WinXP system tray. It was on my Gateway laptop and it would appear over and over again, citing 'Unknown Device' when you'd click the annoying ballon. My Jam wasn't even connected at the time.
I basically blew everything away and restored my laptop to factory original settings. Problem persisted. I thought it might be hardware, but the message has now disappeared, only re-appearing when I plug in my Jam. My USB Bluetooth dongle plugs in fine, no errors.
Someone else had bent pins on their USB port or plug--I see none. Anyone else have issues with this, or can anyone offer some help?
Presumably you have installed (re-installed) Active Sync on the PC? As you may already know, as standard the JAM and many other PPCs are not recognised by the computer unless Active Sync is installed [properly].
www.softick.com provide an excellent utility to have your PPC recognise as a removable drive without using Active Sync.
Yes, ActiveSync has been installed & re-installed. New development? I plugged in an 80Gb external hard-drive to that laptop and Winblows is telling me its connected to a non-hi-speed USB port, which it is not. Could be something there.
I'm going to re-flash the Jam to factory ROM, then I will dig into the USB issue.
I had this problem and I tracked it down to the fact that I had picked up the wrong cable!
Same connector but for my camera
The wrong cable thing may very well have been it, but I was also having probs with an external hard drive I was using. I ended up rebuilding my laptop twice and now things seem to be fine. What a drag.
hypr said:
Greets gang,
Several days ago I started getting the subject message appearing in my WinXP system tray. It was on my Gateway laptop and it would appear over and over again, citing 'Unknown Device' when you'd click the annoying ballon. My Jam wasn't even connected at the time.
I basically blew everything away and restored my laptop to factory original settings. Problem persisted. I thought it might be hardware, but the message has now disappeared, only re-appearing when I plug in my Jam. My USB Bluetooth dongle plugs in fine, no errors.
Someone else had bent pins on their USB port or plug--I see none. Anyone else have issues with this, or can anyone offer some help?
Click to expand...
Click to collapse
I have the same problem.
It seems, this problem appears mostly on laptops, not on PCs?
I tried to uninstall\install, repair with all ActiveSync data removal or leaving it - No result.
Also, tried to replace the cable (which is ok, im sure with the one from the camera) - No result.
Temporary way out: do Off\On with qtek9000 on cable connect.
Another way out: Turn On the "Enable all incoming beams" flag in Start -> Settings -> Connections -> Beam (this path may vary depend on your Universal brand name). As I seldom need to connect via IR to other devices, I have switched this option off to consume power.
DOES ANY BODY KNOW, HOW TO FIX THIS BUG?? Any Ideas?
Qtek9000 with laptop Toshiba Satellite Pro \ Win XP SP2
it seems dat a noob like me at last can give a help
i have the same problem last time, and as i trace it down, the problem lies on the cable.
as u know that we all use mini usb (usb cable type b) for our o2 mini, but not all type b cable support pc connection, some will only give charging access
i have 2 mini usb cables, one comes from my external hdd, and the other is i buy it myself. the difference is that the 1 i bought actually have a shorter connector (maybe the problem due to this)
so try to buy another cable, as i don't know any other way (reinsatalling pc os, hard-reset device or reinstalling active sync won't solve the problem)
NB. both cables are working when i plug it to my external hdd, so maybe the cable is not faulty. one of the advantage that i got is that i can charge my mini without disabling the active sync usb connection
sorry for my bad english
i can almost essentially confirm that it is NOT the usb cable.. I have been using a usb cable i had around the house for syncing my phone, and it has worked perfectly ever since I first received the phone (over half a year ago), but all of a sudden, i plugged in my device, and received the "usb device not recognized" error message... does anyone know the cause of this?
Hi Guys,
New to the ppc scene, so please be gentle!
I've had a search through the forum, and can't find the answer to my problem, so please help me, if you can.
I have just been given an imate jam by my dad, his old work phone. It hasn't been used for approximately 6 months, so I had to charge the battery (and back up battery) to get it up and running.
Now I've got it charged up and switched on I've encountered a problem:
When I connect my Jam to my PC (XP Pro) it lights up the charge LED but then nothing, no installing drivers or anything. When I start activesync it doesn't see the Jam, when I go to device manager on my pc it's not there.
The Jam has also reset itself a few times, so I was thinking I should upgrade/reflash the software - but I can't do that when the PC doesn;t see the Jam.
Have I missed something, done something stupid or is the Jam knackered? Any help would me muchos appreciated
Many thanks in advance.
My device is an imate jam, details below:
ROM Version: 1.03.00 WWE
ROM Date: 11/01/04
Radio Version: 1.01.00
Protocol Version: 1337.38
Ext ROM Version: 1.03.163 WWE
Not sure if this helps anyone help me with my problem, but thought the more information the better!
Thanks in advance for you help
Check your connection settings in ActiveSync.
Ok, I've just tried the settings you suggested, though for some reason I can only select COM4?? I'm using activesync version 4.1.4841.0
When I try and connect I get the error shown in the attached image
Although some have had luck with AS4.x, others as well as myself have experienced that it doesn't work very well with the Magician. Use AS3.8 and it works flawlessly.
ok, I've changed to activesync v3.8 and still no joy - it just goes in circles looking for the device on COM4
I'm showing:
COM1 Not Installed
COM2 Not Installed
COM4 Available
Infrared Port Not Installed
USB USB is Available
This is driving me crazy!!
Normally when the magician is plugged in to the usb port, windows should recognize this and go through the usual driver installation procedure. If not disconnect the magician, switch off all settings in AS and reboot your PC. After the PC has booted and you logged-in, connect the magician to a different usb port. If the windows plug+play install routine does not appear, go to control panel and add the device manually. Once the device is added, then put back your settings in AS.
ok, 2 reboots later!!
when I connect it (on a different port) all that happens is the LED goes Orange to indicate that its charging - no drivers are installed.
When I go to Add Hardware it can't find the Jam (tried changing the port) and if I go to device manager its not there (not even with a ! Warning next to it).
I'm now trying to add it from a list, but I can't find imate or HTC in the list of manufacturers.
I'm totally stumped, this is insane!
Any more ideas?
Try hard resetting the magician then check AS settings in the magician also.
I've done a hard reset and rebooted my pc again, still nothing, even when I try and add it manually.
I've even tried connecting in bootloader mode, but that won't work either!
Could it be a hardware fault? Or more likely a software thing?
Not being recognised
Hi
I had the same problem today, it turned out to be a faulty cable(brand new spare). I used a different cable and all is good.
:wink:
I've now tried 3 different cables, 2 latops and a desktop PC and am having the same problem no matter what - I reckon my Jam's screwed up somehow!
Take a look on the connector, try to clean it(with alcohol preferably and with battery out of jam). You have to have AS installed before you connect the jam to pc for the first time, otherwise it will cause problems. Did you try BT connection to active sync? Did it work? Did your dad experience these problems too?
Ok, there's definately a problem with my device.
I can pair it up via BT and transfer files etc, but as soon as I connect with Activesync I get the same error message as I posted earlier in this thread.
I've tried cleaning the mini-usb port (battery out) with alcohol, still no joy.
Spoke to my dad, says he never used activesync, just used it as a phone and a sat nav, nothing more.........
Starting to get really wound up by this now. Unless anyone has any other ideas (dropping it from a great height??!!) I think I'm gonna have to send it to a repair centre for them to have a look at it
i had an intermittent problem like this wherw windows would say a USB device connected to the system was malfunctioning etc..
It cleared up after a while donno why... when uve connected the JAM, wiggle the connector around a bit and see if anything happens....
The message you get is not necesarilly caused by faulty device, I got that message many times before I was able to properly configure my active sync over BT.
the cable supplied with imate jam looks like a normal mini usb cable but its not.
its different then the mini usb cable. You cant use a mini usb cable (from ur camera,card reader etc.) with your imate jam.
Once I used my camera mini usb cable with imate jam and i got the same error which omhaigh is having. Netither Windows recognize my imate jam nor activesync. I plugged in my imate jam cable and it was all good again.
In short, you need cable supplied with imate jam to connect it with pc.
The Magician's USB cable is a standard one. I've been using various USB cables on my laptop. home desktop, and office PC without any problems.
yeah, it is completley standard, ive used 5 different cables and all work,
I've now tried a whole host of PC's and Laptops at work, using several mini usb cable and bluetooth (both built in and dongle on different machines) following the advice above and in the BT active sync thread.
No matter what I do (including cleaning the ports with alcohol etc) I get no joy what so ever, and always end up with the same result!!
I've read that connecting the device to a pc before installing activesync can cause problems.......I'm starting to think that perhaps my dad's done that and either can't remember or is too embarrassed to admit it! Is there a fix if this is what has happened?
I'm guessing its gonna have to go to a repair centre
I have a tmobile MDA Vartio2 and I have numerous problems with it and need to upgrade soon but this one I cant sort.
I can't connect via usb to sync with my laptop. If I set up a new connection it will sync but as soon as I reattach to sync it wont recognise the device so I can't keep everything up to date. it isn't the cables - power is fine and they work for other things.
I am runing it as I bought it 17 months ago - no upgrades or cooked roms or changes of any kind.
Can anyone help.
I want to upgrade to something else but I always sell my old ones so I want to sort the issue first obviously even if I sell it.
mobilecat said:
I can't connect via usb to sync with my laptop. If I set up a new connection it will sync but as soon as I reattach to sync it wont recognise the device so I can't keep everything up to date. it isn't the cables - power is fine and they work for other things.
Click to expand...
Click to collapse
Try turning off the 'advanced network functionality':
Start -> Settings -> Connections tab -> USB to PC
That's what I had to do to get that hack called activestin...^WActiveSync to work reliably via USB.
Really, I've not noticed any difference between having it on and off as far as functionality goes, so really, I have no idea what the RNDIS mode stuff is even good for.
I have just tried your suggestion but now it isn't recognising the device at all. It is seeing it as far as power goes - its charging over USB but activesync isn't seeing it.
mobilecat said:
I have just tried your suggestion but now it isn't recognising the device at all. It is seeing it as far as power goes - its charging over USB but activesync isn't seeing it.
Click to expand...
Click to collapse
Check activesync itself:
File -> Connection Settings
Make sure "Allow USB connections" is checked.
If that still doesn't work, I'd try the uninstall, reboot, reinstall activesync dance and see if that helps any, provided that you are using activesync under XP.
I'd also be suspecting the sync cable. Recharging a device and getting a data connection are two different things. I have a blue angel that wouls charge via the USB sync cable, but would not sync, XP kept complaining about an unknown device. Turned out it was a broken wire in the cable.
Done all of these already I'm afraid - I have 4 or 5 cables and none of them work for this - and I know they are all absolutely fine.
OK, let's take stock of things. I'm assuming that you are using XP.
Hermes with the advanced network functionality turned off doesn't show up at all when you plug it into USB. So, we have a lower level driver issue going on.
Provided that you have not turned off all sounds in your current sound scheme, does the computer make any noises when you plug the phone in? If the data side of the connector on the phone is in order, the computer will make some kind of beep noise when you plug in a USB device.
Also, have you looked at device manager when the phone is plugged in? With advanced network functions turned on, a network adapter should appear. With out the network bits, it should show up as an HTC USB Sync device.
To eliminate something on the phone software-side (I know, you said that you have not touched anything, but try it anyway, this is windows, the environment that gave rise to the term bit-rot), put the phone into boot loader and plug it in to see if the computer sees it. It should appear as a HTC USB Sync.
If it still doesn't show up, I'd be popping over to another computer and checking to see if the phone will be recognized by that system.
For the past few weeks when I plug in I get references to acquiring network addresses (like a wifi network) but then it does nothing. Now I get nothing at all when I connect apart form power.
I have already tried re-installing active sync (just done it again in case I did something wring too)
I refuse to beleive its my cables at this point because I have 3 in front of me that all worked perfectly before everthing suddenly went wrong. Unless someone had cut all of them at the same time - this couldn't have happenned.
I am going to try and plug into the pc and see what happens (as apposed to the laptop which should have the connection.
I think this is good news (on the part of my laptop) because its the same story on the pc.
mobilecat said:
I think this is good news (on the part of my laptop) because its the same story on the pc.
Click to expand...
Click to collapse
Double edged sword there...
So we have potentially eliminated the computers (good), this leaves the phone itself (non-good).
Hard reset?
Otherwise, I'd start to suspect the USB connection on the phone itself.
I would say that my chances of rescuing this phone rather than getting a new one are getting slimmer
I think it is probably the port itself and I can't do anything about that one
Anyone want to buy one with non usb syncing functionality ?
Hi, my activesync doesn't work, but it is charging...
i tried other USBs and i tried different PCs and same thing happens..
tried to take off the advanced network functionality...
Does anyone have a solution to that? please please help me im begging
Thanks alot in advanced!
anyone???? pleasee??????
go to active sync on the Hermes and delete the old profile. This may work...
Cheers...
tried.. doesnt work.. plus it didnt even work the past couple of roms that i had... i think since i upgraded it from wm6 to wm6.1 i started getting this issue..
any solution????
if trying to connect it to another computer dont work
i would suspect a faulty connector
so how is it possible that its charging??
To charge, all it needs is for the pins carrying voltage to get a connection. (All USB has a 5v current at 500mA, it just uses that to charge).
It could be that one of the data pins used by USB solely for transferring data are damaged or broken (or the connector is broken internally). This is almost impossible to diagnose without the correct tools, so I'm guessing here.
However, my Hermes' USB port has started to 'act up' - it still charges fine, but you have to have the USB cable at juuuust the right angle and you can't move it or touch it at all, otherwise the USB connection disconnects. I suspect either oxidisation on the terminals or a dodgy USB connector - but as long as it charges alright, I can live with that!
you could try cleaning the contacts with a cotton bud and some isopropyl alcohol (surgical spirits - NOT METHO). If there is any buildup on your contacts this will fix it.
Cheers....
Mine has done this many times before, the bloody pc rejects the usb device as unknown. [email protected] frustrating, I go in and delete all stored data about the phone and same on the PC in Active sync, some times works. Try different cables, sounds weird but some work well some are no good, dunn'o why, just does. I would perform a Hard Reset, I have done this once and it fixed it, blows away all your stuff (which should be on your 2Gb min mem card anyway). Good luck, sounds like a Hard Reset is where your headed.
is it possible that its not working since i switched to WM6.1? cuz i dont usually charge my phone through the pc and i just relized it a month ago... so if i switch back to wm6 do you think it would work??
Try this
Try and going to ur Start Menu,and then into Settings,go into the last tab "Connections", now go into the little icon titled USB to PC,and make sure the little box is UNCHECKED...well now that should do the trick
aaronc29 said:
Try and going to ur Start Menu,and then into Settings,go into the last tab "Connections", now go into the little icon titled USB to PC,and make sure the little box is UNCHECKED...well now that should do the trick
Click to expand...
Click to collapse
if you would read the first post... where i actually asked the question u would see that i tried that already
but tnx for trying
my 8525 does this from time to time as well, while I've never traced down the exact problem, a soft-reset almost always fixes it (I'm not saying you haven't soft-reset, it's just how I fix mine).
It likely has something to do with memory, as it usually happens after I've been using a lot of features (windows live search, outlook, etc.) and haven't reset in several days.
good luck....it is frustrating!
u did not described what it actualy does if you connect it to the pc and what rom are u using
the common problems with wm6.1
uncheck the advanced usb disconnect from pc restart pc
go to active sync on ppc seting - connection uncheck box (allways) check box open `usb close `usb ok reconnect ppc
the wording might be different cause im using right now diff. language
i have a t-mobile mda wizard and every time i plug it in to my pc it says device not recognized but it charges and everything... i just bout a new cradle and everything but no dice on it connecting and im running windows xp... help will be appreciated
Right click the activesync button in your toolbar and open connection setting. Click connect device. It will try to connect. If it won't, the best thing is to go thru the help thing. Do you have a custom rom?
active sync do not work
Hi there, i heard some days ago (a friend who ask me for help, unloking wizard to change ROM) and his WIZARD was not able to get recognized by PC it was a bad contact between USB conectors and cable, so he sent phone to repairs and then he was able to sync and then to migrate from WM5 to WM6.1
perhaps is a connectors trouble.....
What version of Activesync are you using? If it's 4.5, you should be good to go. I have seen problems with older versions.
Also, check Activesync on your phone. Make sure you don't already have two accounts created, because that's the limit on your phone.
If not, try different USB Cables and different USB ports (or test those things on a different device with microUSB connection) before assuming the connector on the phone is bad.
as far as i know the phone is completely factory no upgrades or anything i tried to do the connect thing thru active sync where it looks for my phone still no connection and i bought a new cradle and usb cords all together and it still doesn't work...