Database Users

How to *really* hard reset Universal to factory condition

With all this talk about WM5 devices not really resetting everything after a hard reset, and my device being dead and not recovering after a hard reset makes me think, there must be an alternate way to really hard reset a device back to factory condition.
I tried a lot of combinations of presses to no end. The only thing I am suspicious about but did not play with is a red/white round sticker (which looks like it is hiding a button) under the battery (upper left corner).
Anyone know what that is, or is there a way to do a harder reset? Taking the battery out for a few days did not help either.

Because flash memory actually needs erasing rather than just resetting I doubt it is possible to clear it with a simple button press. It may be you can do a normal hard reset and hold down a button to bypass loading data from the flash then format it. But I've no idea really.
Jamie

Re-flash the ROM?

uuummm some where in this forum i read that if you have wm2005 and go to boot loader mode you get an option over there to clear the cache or memory something like that, and that would give you a clean installation.....
haven't tried it though.....and i doubt i would get such an option in wm2003se, also i have a similar problem i did a complete flash reinstallation of rom to my device and after the installation i opened windows media player (wasnt the first thing i opened, but didnt copy any files)and guess what....i had a song available over there..... which i could actually play and it did....i checked the location of the file and it was somewhere in my device or documents dont quite remember i did a hard reset again and same issue....
after that i have'nt tried anything the rom is same i just deleted the folder manually but i would also like to know how to TOTALLLLLLY ERASE ALL DATA from the device and clean install everything
regards

on the XDA II and WM5 you hold down the buttons to resent stage then i gives you three options. One of these I am sure clears the phone

I hard reset my Universal several times (well I think I did at least)
Press the soft reset plus the two "-" buttons and you will have a white screen asking if you want to put back your HTC back factory default

Unfortunately that standard hard reset, doesn't do it. I am still stuck at reboot, and the radio rom version shows the attempted upgrade version (01) that started the problem in the first place.

i tried some of them according to herein, but some of them were not function.
http://wiki.xda-developers.com/index.php?pagename=Universal_Technical

there's a little icon called "clear storage" which brings your settings to the factory's default. what's wrong with it?

i'm stuck too in bootloader with my mda pro

atekant said:
Unfortunately that standard hard reset, doesn't do it. I am still stuck at reboot, and the radio rom version shows the attempted upgrade version (01) that started the problem in the first place.
Click to expand...
Click to collapse
This may be too late, but there's no way to do any sort of a reset to revert back to a previous ROM... the only thing you can do is reflash the earlier ROM.
Brett

ok ... now the final BIG request ... who can give us an update that works. the patched Maupgradeut_noid is not working with the latest upgrade.
thanks.

To revert back to clean copy of OS (i.e newly installed OS)
Hi,
Just to share with you my experience in reverting my phone to its original OS condition. Before that, just to give you guys some background.
1. Upgraded from PPC2003 to WM5
2. Tried install some patch to enable file transfer (OBEX) in BT
3. Suddenly, the phone screen gone missing. Phone shows No Signal. Cannot receive call.
3a. Did a OS reflash again, but still does not solve the problem.
4. **Panic for a moment **
5. Looked thro Program Files, and seems like some appln i installed were not erased despite doing a hard reset. So, i guess the hard reset doesnt erase some portion of the memory
6. Googled for a solution, but most said do hard reset
7. Went back xda-developers.com site to look for solution
8. Finally found a method. see http://forum.xda-developers.com/showpost.php?p=1164331 to do a format on the memory
Now, my phone is working fine. The phone screen is back and it shows my telco name, and can receive call
Hope this helps.
Rgds,
Choon

you're in the wrong forum mate

Reseting unlock password

Hi to all!
I`m new in this forum and ba world.
Last week purchased spv m2000 with wm2003se and simlock. After reading wiki I unlocked SIM, unhided an unlocked EXTRom , resized DOC and upgraded to latest radio rom and wm6 (thx Helmi for great job).
I did also some set up things in wm6, for example password (something like - "if device is unsed for 30 min. you must insert password") same as my PIN.
My battery after whole day of exploring new features and programs became week (10% - you may loss your data..., etc) and I decided to push power button and replace with another one. But I forget that other one is also week (5%). After soft reset and booting wm6 asked me for a password to unlock system - and I was surprised coz wm6 told that password is incorrect - apparently lost all my settings.
Hard reset and boot options helped with sweeping whole system. So I must now install again all programs and patches.
I don`t know if this is normal wm6 behaviour (I`ve read wm6 is data lost proof - this feater was major cause of upgradind) or I did something wrong with switching batteries.
Best regards

I do confirm this problem.
If unlock password was set,after you changed the battery,in the first boot the phone would be No radio,so you should reset it again.Then the problem came,all the password you typed was incorrect,you could not get into the desktop.
Even after you hv hard reset your phone.You will also need to clean the registry,that is incredible.
Can any one figure out it?
It is a serious problem.

Same problem
I have just the same problem that with my PDA2k. I upgraded to WM6 and put in a Phone Password. When I came to reboot the device and enter the password, it was not recognizing it ( tried to hard reset etc but still got stuck on the Password screen no matter what I do?
Any help on this pls pls?????
thanks
MercuryCube

Trinity P3600 have this problem too
Hello, I just got the same trouble on WM6 Trinity P3600 (AXL ROM from 2007-08-30). So possibly this is common DOPOD ROM bug?

Also have the same problem with XDA IIs. Tried to reload the new ROM but the enter password is still there. Any other solution?

Solution Found!
You find the solution here:
http://forum.xda-developers.com/showpost.php?p=1164331

)
Thanks it worked perfectly
100 points !!!!

this is called hard reset it wipes all of your installed software and settings. it is like freshly installed windows

Dear Xplode , what on earth is the reason behind the blocked password and reseted clock if u remove the battery ? ( backup batter working ). Another question , any idea if i can use a 3rd party application replacement for the Lock application ?
Karim.

prophet upgraded with wm6 hv this problem too

One easy tip
Before you replace the battery, turn off security lock on device. Works for me and is not too.... much hassle.

Qtek 9100 won't start.

Hello, i've recently bought an used qtek 9100 Phone, with SNE on it.
The phone worked great until i did run a program that were installed on the phone, after i started the program the phone screen went white, and i had to remove the battery. When i turned on the phone agian, the SNE screen appeared and the phone seemed to start normally; though when it went to the: Touch! No Evil text, it wouldn't go any futher and it still won't
Is there any way to format the phone? or what can i do?
I've already tried both of the reset things without success.
Thanks

If both Soft Reset and Hard Reset doesn't work,the only other alternative is to reflash a fresh rom,cuz some program files have corrupted the 'Extended Rom' probably.
Cheers!

no service... R:none G:none

OK heres my situation:
i upgraded from the stock o2 wm2003 to wm6 using the wiki ROM:
Helmi Windows Mobile 6 Profesional R0
CE OS 5.2.1620 (Build 18125.0.4.2)
now on bootup it says
R:none
G:none
D:5.60.00 WE
It boots up fine but....
i cant get any reception.- just says "no service"
i have also tried disabling and re-enabling "Phone" in com manager
Yes, i have done a soft reset, hard reset and ive tried XPLODE wm6.5 and my current wm6 ROM.
XDA unlock all reported a successful unlock.
HELP!!!
OK, i did the thing in the ROM post said:
"R None if you take out battery and turn it on without push the reset button twice.
SDK?"
and it works now but when i turn it on i have to press the reset button twice every time
can someone help?

first of all you must unlock sim under WM 2003, then remove the extrom of 2003 to gain adidional 16 mb of storage (resize DOC), then you must upgrade to radio version 1.15 and then you must try any WM5, 6, 6.1, 6.5 rom
so now flash your shipped rom, you may find preferred rom for your operator in my signature, then start everything from the beginning

ok, it has kinda settled down now, working as normal.
I have "unlock sim under WM 2003, then remove the extrom of 2003 to gain adidional 16 mb of storage (resize DOC)"
If i wanted to upgrade my radio version would i have to flash the ROM again?

no you can flash radio rom only without the OS

Jejeje
Hey Xplode i never was able to see that tools like unlock extrom and repart DOC works on my BA... it always shows an error! when i execute the unhide hide repart etc etc.. so I upgrade even tought jajaja.

they only work on WM 2003

xplode said:
they only work on WM 2003
Click to expand...
Click to collapse
are you sure xplode, cause i unlock my phone using the tools from the BA wiki and im using wm6.5.

ok,
i upgraded my radio to 1.15.....
but i still got the problem

none
I get this on my wm6.1 but normally gets sorted after a soft reset
HMM!!!!

Same problem, after updating from stock WM2003 to WM6.1PRO all steps done like the wiki steps except the ExtRom step, couldnt get the unhide, unlock program to run (missing file or libraries error), so i flashed sun's WM6.1PRO without the extra storage, now when i change the battery i get the NO radio bootloader, still im able to fix it by doing a soft reset, but the strangest thing is that im not able to use the wifi :/. So the thing is, when i turn on without the radio i can use the wifi, but no the phone(airplane mode), and when i do a soft reset, the radio shows and i can use the phone but the wifi doesnt turn on at all!. Any help please, dont make me choose betwen my phone and my wifi
PD: is not only the radio missing the i change the battery, also R:none G:none
I have a Qtek9090

very odd ,i can use my wifi when the phone is on.
But i went from wm2003 to wm6.5 to wm6
wierd....

so, is there a solution? I've got the same problem

Ops! Solved. Do a soft reset via the button.
(I always do a softreset via unlocking the battery and locking it again)

Every one here should know that there is no WM 6 for BlueAngel by microsoft. it is ported on BA by helmi_c and that >> R none and G none << Bug is in WM 6 from very first day. SO Whenever u pull the battery out u need to SOFT Reset the device after putting the battery on phone.(u need to wait to start the phone to reset, just put the battery and insert the stylus at reset point.)

there is no point discussing about this anymore. thread should be closed.

i have the solution about this problem, im recovery from it.
first of all, downgrade ur ba tu ship rom, and go back to upgrade 6,5 rom, after finis doit "WM5" hardreset.... search the way in wiki.
wala........its done and run normal r;none g;none not see again. have try it

This is an old problem... Rnone Gnone
solved by sticking your soft reset button after changing battery or a hard reset.
The Wifi-Phone problem is solved by buying a new battery. The Wifi module wont fireup because of the lack in power draw since the phone is using much of it.
Buying a new battery solves plenty of problem. even OS speedup because it solves the lag the "modules" (e.g camera/lan/phone/mmc) detection gives while in bootup or execution.
If you still have problems. We can always point to the wiki.
Have a nice day!
-SS-

My Experiences installing a ROM on the AT&T Pure

Just installed "Duttys Topaz Leo Holy Grail R1 [LP]" on my AT&T Pure and I thought I would add some comments for the rest of you considering upgrading your "Pure." Overall the upgrade was a good idea. Lots of additional functionality, and the ROM is fast and works well. Here are a few comments;
1. When I tried to use the HARD-SPL in automatic mode, it would never connect to the phone. I even tried installed the HARD-SPL manual CAB on my phone but that didnt work either, it just froze the phone with the old AT&T ROM. Instead I downloaded the CAB that was mentioned in one of the error messages that HARD_SPL gave me. Once I installed that, HARD-SPL worked fine.
2. No more AT&T Navigator. If this is a tool you use, its gone. You can replace it with a TeleNav download however. I am using the download for the "Tilt" and while not perfect, it works. You can download it at;
http://tinyurl.com/telenavdownload
3. The Pure came with a very nifty and effective voice dialing feature that requires no training. I found it useful and accurate but it too is gone (if I am wrong, please let me know!). The new ROM comes with a CAB that permits voice dialing but it requires training and is not nearly as sophisticated but it works.
4. This new ROM is missing an applications tab, instead app shortcuts are integrated with the home screen. While this is nice there is no menu option that says "All Programs." If you want to run a program that is not in one of your 9 shortcuts, you have to go to the start menu and leave the TouchFlo system and go into Windows Mobile. This is pretty annoying actually (no fault of Dutty of course, its a HTC issue).
Other than these four things, I am pretty happy with the ROM and the install was pretty painless.

jeremiah.... I also have a htc pure and I am planning to flash the rom to duttys or any other rom... but I am new to this and I am looking at the steps.
1. I need to use the Hard-Spl first and then hard reset the phone right ?(but how do i hard reset the HTC pure ? I cannot find the reset button I saw a video for HTC diamond 2 but not for htc pure can you tell me how you reset the phone ?)
2. Then I use the ROM to install right ?
Please help me with the steps required

UPDATE: Restoring AT&T Navigator on the AT&T Pure
In a previous post I said that when you update the ROM on the Pure you lose AT&T Navigator and had to use a version of TeleNav for the Tilt instead. Well I have found a link on the TeleNav site to download the Pure version of AT&T Navigator. Here it is and enjoy...
http://tinyurl.com/pure-navigator

Your Questions
mshenoy4573 said:
jeremiah.... I also have a htc pure and I am planning to flash the rom to duttys or any other rom... but I am new to this and I am looking at the steps.
1. I need to use the Hard-Spl first and then hard reset the phone right ?(but how do i hard reset the HTC pure ? I cannot find the reset button I saw a video for HTC diamond 2 but not for htc pure can you tell me how you reset the phone ?)
2. Then I use the ROM to install right ?
Please help me with the steps required
Click to expand...
Click to collapse
mshenoy4573,
Don't worry about the hard reset, it is not required actually. The ROM upgrade is really quite simple. Yes, the first thing you need to do is run HARD-SPL. If all goes well, you will get the tri-color screen on your phone and it will install no problem. If you are like me, it won't work the first time. If it just hangs or you get an error message, here is what to do.
Do NOT install the manual cab mentioned in the HARD-SPL instructions, it just froze up my phone. Instead, read the error message. You will see that it gives you instructions for downloading and installing a different CAB file. The error message gives you the URL to use, do that.
Once you download and install that CAB file, run HARD_SPL again and it should install no problem. Just let the phone reboot and then with your phone connected to your windows PC, install the ROM of your choice by running the "wrapper" program. Its a piece of cake really.
Remember you will lose the nifty MS Voice Command application and I don't know how to get it back. In a previous post I give a link to download the AT&T Navigator if you are interested. Good luck!

If you don't know where the reset button on the Pure is....
I suggest you familiarize yourself more with the basic functions of the machine before installing (bricking <BG>) a new Rom!
Read the Faqs, and Stickys, All the info is there, but you do have to dig in.
No one really wants to assume the liability of completely nursemaiding
someone who hasn't even tried to find out by reading the wealth of info on
this site.
Be that as it may I'll try to pay some of my Karmic newbie dues here <BG>
On the Pure, Compact V and Diamond 2 (All the HTC Topaz series)
the reset button is somewhat cleverly hidden in the stylus hole
When you remove the stylus you will see a red dot inside the opening
that is the reset "button"
If you gently push the red area you will hear a click and the machine
will "warm" reset . Try it, it will not hurt anything and actually should be done periodically to free up memory every now and then or if your Pure is acting sluggish.
ONLY After you reburn your ROM you will want to perform a "Cold" or Hard
Reset as well, (This clears additional system memory removes all installed software and re-initializes some of the internal parameters to default factory values even with a new ROM) This should only be done right after a new rom is flashed in or maybe if you have really hosed up your machine and wish to start from scratch.
To Perform a Cold Reset you press both Up and Down Volume buttons Simultaniously and then depress the Red (warm) Reset button described above (in warm reset)
The other special button sequence is used to enter boot mode and actually burn
a new Rom (After you've copied it to the Device)
Ths is done by first turning the device off,
hold the Power/Standby button (top of Phone) until unit is off
(not just standby) and then while still off
Depressing Vol Down button (just the the one button)
and then simultaneously pressinging the Power On button (hold them both a few seconds)
This will bring you to the famous Tri-colored Boot mode screen (you can't miss it)
This is one of the ways to start the actual Rom burn/Flash/installation but there are menu options here so you can bail out if you are not ready to burn at this time
What you really should consider is bringing up this boot screen
and reading the info on it (write it ALL down)
But specicically notice the number of the HSPL displayed.
The Stock ATT Pure will say HSPL 1.83.0000 (thats the locked OEM ATT HSPL) After you sucessfully burn your new HSPL
if you bring up this screen it will say HSPL 1.83.Olinex
That is what you need to see before you can burn a new ROM!
I suggest you bring up that boot screen familiarize yourself with it
It wont hurt anything.
(verify yours now says 1.83.000 and after HSPL install says 1.83.Olinex)
Another few Pointer for the Pure
You can "upgrade" the HSPL in one sitting, your machine will still run
after the HSPL has been upgraded. You can check it out and upgrade the Rom
at a separate time. (So you can exhale!<BG> if the HSPL "upgrade" was good)
Its been a while but I'm pretty sure the instructions did not require you to
Cold Reset the machine before upgrading either the HSPL or the Firmware
(but definately afterwards) And since I remember you needed a USB and internet connection you couldnt have deleted the Activesync partnerships
(which a cold reset does, Anyone?) Anyway Just follow the instructions!
Last note On the Pure
I could not install the HSPL until I loaded "enablerapinew.cab"
this file is mentioned in the Docs and available as a link in them
I'm fairly sure all Pures will need to install it on there device as well.
Good Luck
Like the original poster I also installed Dutty's HGR1 and love it
I did have some minor anomolies because I did NOT do a
Cold Reset AFTER originally installing the new Rom firmware.
Most have been solved by the Cold Reset and re-installation of all my
software (PIA but worth it) but there are still some very minor known bugs
KJL

Actually cold reset on a Pure is "hold vol up and down, press power button", not the soft reset one. Of course do it with phone off to start with.

As for the voice dial feature on stock Pure - it's called Voice Command (Microsoft feature).
If you want it back after upgrading a rom search this forum for a Voice command cab. Install it, you probably gonna get an error at the installation but all should work ok. You can see it installed in settings/personal.
A.

Cold Reset after re-flashing Rom
smielek00 said
Actually cold reset on a Pure is "hold vol up and down, press power button", not the soft reset one. Of course do it with phone off to start with.
--------------------------------------------------------------------------------
Hi
Its interesting you said that
you know thats what I originally thought and read myself
but not so sure now (I've seen both choices mentioned)
I used the Vup+ Vdown +Pwr after the first time I re-flashed my Pure
If I'm not mistaken, it just brought up the Tri-color screen and I seem to remember some confusion on my part as how to run the new software from there? (didn't want to re-flash a second time) I think I just hit reset??
Well I know I had a bit of uncertainty at the time if I had actually Cold reset
I eventually developed some anomolies in the system and decided to
re-flash and start from scratch.
This 2nd time I used Vup + Vdown + red reset
after reflashing and I had very clear prompts asking me to confirm that
I would be deleating all my data and installed programs. Which of course I did
and it then rebooted, this felt much more "concrete" than my original experience??
(Now this could also be due to the new firmware and HSPL as well? I guess its not "really" a Pure anymore after re-flash)
But I'm wondering if on my first Re-flash I didn't manage to NOT hold both
Vup and Vdown together and hitting Pwr just brought me to boot mode instead of Cold Reset mode. (very easy to do)
Anyway I do know for a fact I used Vup+Vdwn + Red Reset this last time
and it will work on the re-flashed Rom and everything has been fine and
very stable since (Loving Dutty's HGR1)
Just my experiences as I can best remember and interpret them
Be great if we got another few inputs on this
KJL

Thanks Ken,
Might work both ways, I remember having to confirm I want my phone to a clean original state.
On Dutty's HG - hope he can fix autotime when changing time zone

My problem is active sync wont stay connected when it my phone goes to the red, green and blue screen during the flash process. Any ideas how to fix this?

mikeroberts30 said:
My problem is active sync wont stay connected when it my phone goes to the red, green and blue screen during the flash process. Any ideas how to fix this?
Click to expand...
Click to collapse
You might need to install the extra cab then first. Not sure about that, but you can probably get an indication of what to do by reading through some of the recent posts in the hard spl thread.
BTW, I just upgraded my Pure to Dutty's Holy Grail R3 (the Leo phonecanvas version). It works great. So far it seems like the R1 in many respects.
First thing you'll want to do is turn off the weather animation on the front page by selecting a non-animated wallpaper. That homescreen animation is designed for the HD2, which has a processor twice as fast as the TD2 or Pure. So I find that it slows things down too much for scrolling back and forth with the quicklaunch applications. But that's just me.
Another tip is to get the 3G icon back by changing the Reg Key: HKLM/Software/OEM/RIL/EnableHSDPAIcon to 0.
I love the Pure hardware. I just wish somebody would release a matte finish back cover to avoid the fingerprints.