Database Users

async 4 error syncing with outlook

It gives the error-
Activesync encountered a problem On the desktop
Support code - 85010014
it fails only while syncing contacts and calendar info
Any ideas?

Mine stopped syncing with Outlook three days ago, and I can't see why. I've changed nothing. I get two error messages. "Desktop cannot access the necesary information", and "Not able to log onto the network". Both tell me to restart the desktop, or to contact the network administrator (me).
Are you using Windows XP? I'm wondering if one of their recent software updates is responsible.

Do you have multiple e-mail clients installed?
i.e. eudora, or thunderbird? ...
All of them seem to modify/replace the mapi32.dll (do a google on it)
Even if you don't it's possible the outlook install got corrupted from another application.
Easy way to fix this problem is in outlook, go under HELP do a "detect and repair" (be sure to close any other email applications PRIOR to doing this)
I'm running WM2005 /w AS 4.0.
After you do that, reboot and see how activesync works for you.

I solved my ActiveSync problem with Error 85010014.
I also run Eudora and Incredimail Plugin for Outlook on both PCs, Work and Home. Both are on XP Pro SP2 and when I installed ActiveSync 4.1 on my work PC without issue, I decided to attack my Home PC Outlook installation to see if I could resolve the issue.
So, At home:
Putting Outlook in Offline mode did not solve the problem.
I uninstalled ActiveSync 4.0 and installed ActiveSync 4.1 - No difference.
I backed up Outlook via 3rd party program to grab account settings as well as my 2GB pst file then ran Help->Detect and Repair... - reboot, no difference.
I then ran Control Panel -> Add or remove Programs -> Office 2003 and chose to modify my installation by adding or removing components. I unchecked Outlook and updated it to remove Outlook from my Office 2003 suite. Then returned to this option and re-checked Outlook to add it back to my Office 2003 Suite, CD-Rom in hand but updating, it did not ask for the Office 2003 Install CD-Rom... - Rebooted and connected - Bingo NO 85010014 error!

85010014 on Treo 700w
Sorry to post on a site that I have no business being on.... but I just wanted to thank Foxnolds for his fix of error 85010014. It worked like a charm.
Thanks!

Outlook ActiveSync Error 85010014
Just wanted to thank Foxnolds, his solution has also worked for me. Maybe this should be broadcast across the net, as there are many others like me almost about to give up on syncing their Windows Mobile 5 device!
Thanks again....javascript:emoticon('')
Mike

Problems syncing with two PCs using Activesync 4.1

Hi all
I have a UK T-Mobile Vario with no modified ROMs or anything like that. I am having problems syncing with two computers using Activesync 4.1.
I'm not experiencing any of the usual AS problems, I can connect to both computers by USB or IR without problems. I don't have any firewalls other than the built-in XP firewall, and they have been disabled for the Vario connection on both computers.
From "out of the box", I set up a partnership with my home computer without problems. I then did the same with my work computer. However, when I returned home, Activesync did not recognise the device as one with which it had a partnership and started the setup wizard again. I had to go through the whole process again... then the same thing happened when I returned to work!
It's very frustrating because it takes so long to set up new partnerships, and I can't be confident that it is properly merging what has changed on the Vario with what is on the PCs.
If no-one has any better ideas I guess I will have to do a hard reset and reinstall AS on both PCs, but I'd rather it didn't come to that!
Thanks in advance

Did you resolve this problem? I have been fighting with my new 8125 to try and get it to sync with my computer at home and my computer at work. It just won't share the same partnership and you can only setup contacts and calendar with one of the partnerships. I have tried deleting the mobile devices from active sync on both computers and removing them from the sync configuration on the mobile device and starting again with no luck.
It tells me this "Your Pocket PC is already set up to synchronize with another computer (Windows PC). Please enter a name that will help you easily distinguish this computer from your other computer (Windows PC). " But if I name it something else I can only sync contacts and calendar with one of the partnerships. Very annoying.
I'm wondering if anyone has gotten the contacts and calendar to sync with 2 different computers (without configuration changes each time you sync). I had a PocketPC before (not a phone) and had no problems doing this.

This may not be what you want to hear, but I resolved the problem by uninstalling Activesync from both computers and doing a hard reset on the Vario at the same time. When everything was reinstalled it started working as it should. When doing the hard reset I also installed an updated ROM from T-Mobile for my device, so I cannot say with total certainty whether it was the reset or the new ROM that actually corrected the problem.

Does this mean you can successfully sync your contacts and calendar with 2 computers? Does it show just one item in the sync application on your mobile device?

I'm not sure if this will help you, but I have both my machines, the Universal and Wizard syncing with my work laptop and my home PC without any problems.
The Wizard is syncing Calendar, Tasks and Contacts with both machines...

impaler said:
This may not be what you want to hear, but I resolved the problem by uninstalling Activesync from both computers and doing a hard reset on the Vario at the same time. When everything was reinstalled it started working as it should. When doing the hard reset I also installed an updated ROM from T-Mobile for my device, so I cannot say with total certainty whether it was the reset or the new ROM that actually corrected the problem.
Click to expand...
Click to collapse
Ditto for me. I did a hard reset on my 8125, and reinstalled ActiveSync on comps. Original ROM, updated radio ROM only. Works like a champ syncing with 2 PCs.

That is good to hear that other people got it working.
Did you do any tricks to get this to work? Or did ActiveSync prompt you to create a multiple computer partnership?
What version of ROM do you have? I have 1.8.11.1 WWE and radio 01.09.11. I'm wondering what else is out there and I have heard about a 2.8.7.102 version, but it is prerelease.
Do you have ActiveSync 4.1 and Windows Mobile 5.0?

thomii said:
That is good to hear that other people got it working.
Did you do any tricks to get this to work? Or did ActiveSync prompt you to create a multiple computer partnership?
What version of ROM do you have? I have 1.8.11.1 WWE and radio 01.09.11. I'm wondering what else is out there and I have heard about a 2.8.7.102 version, but it is prerelease.
Do you have ActiveSync 4.1 and Windows Mobile 5.0?
Click to expand...
Click to collapse
I didn't do any tricks - Activesync on your mobile is happy to have two partnerships at once. I'm also using AS 4.1 and WM 2005.

no luck yet
Well I did a hard reset on my device and reinstalled active sync on both of my computers and still no luck. Very frustrating. It still tells me that my pocket pc is already set up to synchronize with another computer and I need to name it something to distinguish it from the other computer. I do this and call it "Home" and then I can't click on Contacts or Calendar b/c it says that it is already synchronizing with my other computer. It says I can turn it on after, but only after I clear the check box for the other computer and try again.
Maybe now I'll look into updating the ROM, but I didn't really want to do this b/c I'm not sure if I want to keep the device if I can't get this to work. Maybe I'll try calling Microsoft although I've already tried and gotten three different phone numbers of people to talk to and when I had called they weren't in the office at the time. So I tried searching some more and trying some different things and came across this great forum!
I wonder if my problem is because my 2 computers are synchronizing with different exchange servers. I did read this:
"If you want to sync your Pocket PC or Smartphone with 2 PCs with Outlook and the 2 PCs are both synchronizing with different Exchange servers, you need to use a registry editor on the mobile device and set the following key:
[HKEY_CURRENT_USER\Software\Microsoft\ActiveSync\EnableNonLocalCrossPollination] = (DWORD) 1
Source: http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm
I wanted to try this but haven't found a free registry editor that works yet. I'll do this before the ROM.

FIXED
Changing EnableNonLocalCrossPollination fixed the problem.
I should have just tried that from the start. I paid the $20 for the Vidya Pocket Registry Editor 1.0.5 and changed the registry and now I can pick contacts for both home and work connections. Now to fix the problem of sync freeze

Outlook 2007, Sync'ing Calendar & Tasks... no details...

Hey all,
I'm currently testing out the Beta 2 version of Microsoft Office Pro +, and apart from this issue I'm impressed so far...
When I create a calendar appointment, or task with Outlook, any details that I put in the notes section of the item used to (with Outlook 2003) transfer over to the PPC Calendar and Tasks to be able to view and edit.
But now it's blank. It copies the appointment, the times, whether it's busy/free etc, but refuses to display any of the details that I put in the notes.
Is there anything I can do about this, or is this a glitch with the new software and it's tough? I'm using a HTC Uni (T-Mobile MDA Pro), so posted it in the Universal Board, as don't know if it's a General issue with all devices or just this one.
Cheers!
Dave.

It's working for me. Sorry, that's all I can tell you.

magxs said:
It's working for me. Sorry, that's all I can tell you.
Click to expand...
Click to collapse
Are you using Office 2007 with Windows XP or Windows Vista?
I'm on XP at the mo, but if you're using Vista I'll jump in the deep end and try that...
Cheers.

HI, I have the problem the other way around. I am using office 2007 beta with activesync 4.2. when I add notes to a calendar item on my universal, and then sync it with my desktop, I lose all my notes on both ppc and desktop.
This is very frustating as I am in the habit of typing meeting notes directly into calendar items on my universal.
Can anyone help, please?
Thanks in advance.

I'm using Office 2007 on Win XP. I had it running with AS 4.1 and now with 4.2. Both are no problem. I guess I just got lucky.

Has no-one any ideas how I can fix this

WM6, Vista, Office 2007 Sync Problem
Hello,
I've just upgraded my Universal (O2 Exec), to jwrightmcps' 2.02 Version
Windows Mobile 6.
While on my desktop I'm using WinXP +AS 4.5, and Office 2003 without a problem .
However, on my Laptop (ThinkPad T43), running Windows Vista Ultimate (+Windows Mobile Device Center - The equivalant of ActiveSync), and Office 2007, I'm having problem syncing the device.
I don't get any error on the laptop, but get an 0x8000FFFF error on the device.
None of my Contacts, Calendar, Tasks, Notes etc. is synced in either way.
any one got the same problem?
it is obvious that the combination is the problem, as I didn't experience any problem before upgrading to Vista. (WinXP with ActiveSync 4.5 + Office 2007 worked fine).
any ideas for solutions?
ChesWiz

ChesWiz said:
Hello,
I've just upgraded my Universal (O2 Exec), to jwrightmcps' 2.02 Version
Windows Mobile 6.
While on my desktop I'm using WinXP +AS 4.5, and Office 2003 without a problem .
However, on my Laptop (ThinkPad T43), running Windows Vista Ultimate (+Windows Mobile Device Center - The equivalant of ActiveSync), and Office 2007, I'm having problem syncing the device.
I don't get any error on the laptop, but get an 0x8000FFFF error on the device.
None of my Contacts, Calendar, Tasks, Notes etc. is synced in either way.
any one got the same problem?
it is obvious that the combination is the problem, as I didn't experience any problem before upgrading to Vista. (WinXP with ActiveSync 4.5 + Office 2007 worked fine).
any ideas for solutions?
ChesWiz
Click to expand...
Click to collapse
Have you updated your version of WMDC - there was an update a month or so ago. It's referred to in one of the threads on Uni Upgrading.

Bad bad bad!! I'm using final version of Vista, Final version Office 2007, Just downloaded WMDC last week and Dopod 900/universal Windows Mobile 6 Jwright.
if you open outlook 2007 and then write your contact and then in notes just write something.., after you finished synchronizing, the contact was successfully copied onto the Dopod 900, but the the note didn't get copied!
If you write the notes within the contacts under Dopod 900, and then synchronizing it, the note within contact would be copied back onto computer with no problem. so it's only the other way around the problem
Also I have a second problem: Whenever I leave my Dopod 900 synced connected with my laptop and when there is a phone call coming in then I proceed to unplug the usb to pick up the phone, This may result in some sort of data corruption in syncing status, I think. Because after that, when I try to re-synhronize the dopod 900 again, it would try to synchronize from ground 0, so it would delete every synchronized data such as contacts, tasks, calendar in my Dopod 900 and re-transfer from desktop computer into this device all over again.
jmdrizen said:
Hey all,
I'm currently testing out the Beta 2 version of Microsoft Office Pro +, and apart from this issue I'm impressed so far...
When I create a calendar appointment, or task with Outlook, any details that I put in the notes section of the item used to (with Outlook 2003) transfer over to the PPC Calendar and Tasks to be able to view and edit.
But now it's blank. It copies the appointment, the times, whether it's busy/free etc, but refuses to display any of the details that I put in the notes.
Is there anything I can do about this, or is this a glitch with the new software and it's tough? I'm using a HTC Uni (T-Mobile MDA Pro), so posted it in the Universal Board, as don't know if it's a General issue with all devices or just this one.
Cheers!
Dave.
Click to expand...
Click to collapse

Try to use AS4.5 as much as possible.
http://www.microsoft.com/windowsmobile/activesync/activesync45.mspx
I've found out it works better then 4.1 / 4.2
Other then that, I can't help you on the 2007 part

Viper® said:
Try to use AS4.5 as much as possible.
http://www.microsoft.com/windowsmobile/activesync/activesync45.mspx
I've found out it works better then 4.1 / 4.2
Other then that, I can't help you on the 2007 part
Click to expand...
Click to collapse
I wish I could do that. I don't think I can since I'm using Vista.

Is this real?
You can't use AS 4.5 with Vista and it doesn't sync correct with Office 2007 otherwise? If that's right that is a classic Microsoft snafu.
Works fine for me with Xp and office 2007 though, on AS 4.5.

layzphil said:
Is this real?
You can't use AS 4.5 with Vista and it doesn't sync correct with Office 2007 otherwise? If that's right that is a classic Microsoft snafu.
Works fine for me with Xp and office 2007 though, on AS 4.5.
Click to expand...
Click to collapse
Yes it's very real. AS 4.5 not working under Vista.
Anyhow, I bought HTC Athena today and the problem didn't happen with HTC Athena. So perhaps it's device specific.

Activesync and Outlook in Qtek S200-PROBLEM!!!

Hi everybody!
I have a problem with synchronizing my contacts, calendar, tasks etc. When I start Active sync, it synchronizes all the files (music, photos, etc) and programs but could not synchronize outlook!! I reinstalted several times Microsoft Outlook 2002 (which was on the getting started CD) but it doesn't help. When the synchronization is over, the following message appears, when I click on the Exchange message: "The server could not be reached.This can be caused by temporarly network conditions. Support code: 80072ee2"
On my PC, I use Outlook Express 6.0, maybe it's not compatibile with the MO 2002??
Also, I don't see any ikon of the MO 2002, I could not open it on my PC ( could not find it), but in the folder of Add/Delete programs is present (192 MB)!
The message on my device is: Exchange Server Synchronized: None.
I really don't have any idea what should I do to synchronize properly all the information.
Maybe someone of you had a similar problem and could share the experience.
I would be very grateful!!

Hi marbron!
First thing you need to do is sort out the Outlook installation on your PC. If you can not open it, it is not properly installed. Since you can't sync with express, you have to let Outlook 2002 replace it as your default mail program.
Second, when you created a partnership in ActiveSync, you must have chosen to sync with Exchange server directly (first V you get).
When device is not connected, go to File->Delete mobile device, then connect you device and create a new partnership. Make sure you uncheck 'Synchronize with Exchange server directly' on the first page.
Hope this helps.

I don't know why I still have problem with the Outlook. I delated the program and reinstaled it again, I delated the device on Active Sync and connected the device. The message was, that I could synchronize only files, music etc and not contacts, calendar, task because I don't have Outllook instaled...
During the set up wizard of Outllok there is a funny message, that the program will instal the following aplications: Microsoft Outlook 2002 and there is a red cross with (not available), but when I click:instal it does it properly only in one moment the system message appears: you don't have a disc inside, please insert disc (the disc is of course there!!). I have to click several times on continue and then the message disappears... Of course, again I can't find the program on my PC, only it appears on add/delate programs.
I really don't understand it. Maybe the version of Office that I have (Microsoft Office 2000 premium 9.0.2812) somehow creating a problem.... Or maybe the program on my official CD has problem (I don't think so, because Active Sync from the same CD is working ok)...
I really don't know what I should do.
Any ideas???? :idea:

So, any idea?? Could somebody suggest me what should I do???
Please!!!

Same problem
I am having the exact same problem. I tried various fixes but nothing worked. I can't sync my PDA at all now. It used to work ok but starting 10 days ago it simply stopped. The only think I did was using the Internet Connection Sharing applet. After using this applet - no sync at all. And the Windows Mobile Device Center (WMDC) in Windows XP displays a stupid message; see atachment.

marbron: It sounds to me like your CD may be damaged or dirty so some parts of it (namely the ones with Outlook) are not readable.
Try cleaning it and the drive.
In any case you should also delete the partnership from PPC side before establishing a new one.
Innovative: Internet sharing disables ActiveSync but should restore it when deactivated.
Did you try to reset your device? If you are using an unofficial ROM this may be a bug and you may have to hard reset.
Also how are you using WMDC under XP? It was my understanding that thing is for Vista only.
Any way, try AS 4.5 and see if that works better for you.

Windows Live Failed Sync Error

When ever I click sync in Windows live it comes up as failed. I get my e-mail but my contacts in messenger aren't synced. In windows live on the PPC it only shows 4 of my contacts compared to the about 30 on my PC version.
It's not like I use Live anyway, I'm more of a Yahoo user but since Yahoo doesn't support their ppc client anymore I decided to go back to MSN since my Yahoo contacts are available on my PC MSN.
So, does any one know of a registry hack to uninstal and do a fresh install of Live on the Mogul.
Thanks

Same problem here
hi,
as Pocket MSN is replaced with Windows live in WM6, I believe this is a common problem that a Majority of folks are suffering around the world.
Use Google, and see.
I've been trying to Sync my 311 contacts for the past month, but NO WAY!
also, when I become online, and any of my buddies is online, I will still see them as offline. it's always like this: "0 Online". "217 Offline" (Since the rest failed to sync), even though I'm chatting with some of'em and they are ONLINE.
Note: Synchronizing 217 contacts happened successfully (Once upon the time) and as I wasn't able to wait more than 2 hours, I decided to disconnect and go, when I tried to sync again it failed. also, it failed everytime I tried it before this ONLY half-successful experience.
I've tried to sync using the USB cable which is connected to every available internet ISP. i.e. Dial-UP, DSL, also tried the phone's WIFI, GPRS. all in vain.
I've noticed that - during the sync proccess - synchronizing folders is successfully, also, when I check "e-mail messages" in the sync options, they sync successfully, but the FAILED thing comes along with CONTACTS. also, recently, PERSONAL SETTINGS are failing to sync.
therefore, the help of an expert is needed. as this is a global problem, and I don't think that microsoft will provide us with the solution soon (not in the current generation of software)
another question: when I use resco file explorer and bluetooth, how to see my desktop computer under "my network"?
in other words: is the known lack of profiles microsoft bluetooth stack resolved yet?
I installed the provided DUN profile, but what I need isn't DUN, btw, it also says OBEX doesn't exist when I try to recieve from any normal mobile phone (for example Nokia or so)! is that normal?!!
HTC PROPHET, WM6 Prophet Touch by Gullum
ROM Version 4.0.0.0 WWE
Radio Version 02.47.21

The folks at microsoft have identified this issue and have found not a solution, but a workaround to this problem. Go to the following website if you want more details.
https://forums.microsoft.com/WindowsMobile/ShowPost.aspx?PostID=2467855&SiteID=65
Basically, all you have to do is switch your live account and thal'll reset all your settings and contacts. Note that this is not a solution but it works. You can connect to messenger and your email account as long as you don't close the application, so if you have enough memory you can always leave it running in the background because if you close it and try to sync again it'll fail
Hope that helps!!

I've Got the Solution!
Hi Friends!
I've owned HTC Touch recently & Using Windows Live.
I've faced the same Sync Problem there but now got hte solution & is working fine.
here is the process:
Open Windows Live on your device and click Menu - Account Options. select Switch Account and follow onscreen instructions.
Also Tick all 3 options which comes after entering ur Windows Live ID And password.
Not It Works Fine.
Enjoy...
alabij said:
When ever I click sync in Windows live it comes up as failed. I get my e-mail but my contacts in messenger aren't synced. In windows live on the PPC it only shows 4 of my contacts compared to the about 30 on my PC version.
It's not like I use Live anyway, I'm more of a Yahoo user but since Yahoo doesn't support their ppc client anymore I decided to go back to MSN since my Yahoo contacts are available on my PC MSN.
So, does any one know of a registry hack to uninstal and do a fresh install of Live on the Mogul.
Thanks
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