It gives the error-
Activesync encountered a problem On the desktop
Support code - 85010014
it fails only while syncing contacts and calendar info
Any ideas?
Mine stopped syncing with Outlook three days ago, and I can't see why. I've changed nothing. I get two error messages. "Desktop cannot access the necesary information", and "Not able to log onto the network". Both tell me to restart the desktop, or to contact the network administrator (me).
Are you using Windows XP? I'm wondering if one of their recent software updates is responsible.
Do you have multiple e-mail clients installed?
i.e. eudora, or thunderbird? ...
All of them seem to modify/replace the mapi32.dll (do a google on it)
Even if you don't it's possible the outlook install got corrupted from another application.
Easy way to fix this problem is in outlook, go under HELP do a "detect and repair" (be sure to close any other email applications PRIOR to doing this)
I'm running WM2005 /w AS 4.0.
After you do that, reboot and see how activesync works for you.
I solved my ActiveSync problem with Error 85010014.
I also run Eudora and Incredimail Plugin for Outlook on both PCs, Work and Home. Both are on XP Pro SP2 and when I installed ActiveSync 4.1 on my work PC without issue, I decided to attack my Home PC Outlook installation to see if I could resolve the issue.
So, At home:
Putting Outlook in Offline mode did not solve the problem.
I uninstalled ActiveSync 4.0 and installed ActiveSync 4.1 - No difference.
I backed up Outlook via 3rd party program to grab account settings as well as my 2GB pst file then ran Help->Detect and Repair... - reboot, no difference.
I then ran Control Panel -> Add or remove Programs -> Office 2003 and chose to modify my installation by adding or removing components. I unchecked Outlook and updated it to remove Outlook from my Office 2003 suite. Then returned to this option and re-checked Outlook to add it back to my Office 2003 Suite, CD-Rom in hand but updating, it did not ask for the Office 2003 Install CD-Rom... - Rebooted and connected - Bingo NO 85010014 error!
85010014 on Treo 700w
Sorry to post on a site that I have no business being on.... but I just wanted to thank Foxnolds for his fix of error 85010014. It worked like a charm.
Thanks!
Outlook ActiveSync Error 85010014
Just wanted to thank Foxnolds, his solution has also worked for me. Maybe this should be broadcast across the net, as there are many others like me almost about to give up on syncing their Windows Mobile 5 device!
Thanks again....javascript:emoticon('')
Mike
Related
I've searched and haven't found any help at all with this. I'm trying to sync my 9100 with outlook 2003 sp2 as indicated in the title. I can establish an activesync connection and sync notes and files as well as explore the device and install software, however whenever I try to add tasks, contacts or calendar to the sync options I begin to get an error.
Basically what happens is that it will save the settings and then I get an incomplete sync with an error code of: Support Code 85010014. I've searched the microsoft site and can't find this code anywhere. I've followed the activesync 4.0 troubleshooting guide, but since I am establishing a connection that doesn't seem to be the problem. I've been a PocketPC user since day one so I'm not new to any of this, but I'm really at my wits end with this issue. I've hard reset and reinstalled activesync more times than I care to count. I can also still sync with my old jam just fine. Any help would be appreciated. Are there any unique configuration issues for 5.0 devices relative to Outlook 2003? Does it not like running in cached mode? Thanks in advance for any help.
If you are trying to connect to your home machine try:
Delete Any Partnerships From Activesync & the Device
Uninstall Activesync
Uninstall (Not Repair) Outlook - you'll probably need your Office CD for this.
Reboot
Reinstall Outlook
Reinstall Activesync
Cross your fingers
This has seemed to work for some people but not everyone.
There is a known issue with folder redirection on corporate networks. The Activesync team is aware of this and an upcoming version of Activesync will address it. For the moment the the only workaround is to turn off folder redirection. Unless you are a sysadmin, this is not likely an option for you. If you are in this situation, then unfortuantely you'll have to sit tight - like me.
Hope this helps.
db
I also had to uninstall both the latest outlook junk update as well as the junk update from office sp2 to get as4 working properly.
Success. What worked was to delete my current Outlook profile and account and then set it up again. The first time I did it I didn't delete the outlook.ost file and the new account settings just referred back to that file and I had the same problem. The second time around I deleted that file, configured my outlook settings and got that working and then syncing started to work as well. It took a little time, but has been working well since then. Thanks for the help. It's really strange that my jam and ipaq continued to sync thru AS4.0 just fine, but the qtek wouldn't. Appears to be some weird combination of WM5.0 and AS4.0 that causes the problem.
Hi everybody!
I have a problem with synchronizing my contacts, calendar, tasks etc. When I start Active sync, it synchronizes all the files (music, photos, etc) and programs but could not synchronize outlook!! I reinstalted several times Microsoft Outlook 2002 (which was on the getting started CD) but it doesn't help. When the synchronization is over, the following message appears, when I click on the Exchange message: "The server could not be reached.This can be caused by temporarly network conditions. Support code: 80072ee2"
On my PC, I use Outlook Express 6.0, maybe it's not compatibile with the MO 2002??
Also, I don't see any ikon of the MO 2002, I could not open it on my PC ( could not find it), but in the folder of Add/Delete programs is present (192 MB)!
The message on my device is: Exchange Server Synchronized: None.
I really don't have any idea what should I do to synchronize properly all the information.
Maybe someone of you had a similar problem and could share the experience.
I would be very grateful!!
Hi marbron!
First thing you need to do is sort out the Outlook installation on your PC. If you can not open it, it is not properly installed. Since you can't sync with express, you have to let Outlook 2002 replace it as your default mail program.
Second, when you created a partnership in ActiveSync, you must have chosen to sync with Exchange server directly (first V you get).
When device is not connected, go to File->Delete mobile device, then connect you device and create a new partnership. Make sure you uncheck 'Synchronize with Exchange server directly' on the first page.
Hope this helps.
I don't know why I still have problem with the Outlook. I delated the program and reinstaled it again, I delated the device on Active Sync and connected the device. The message was, that I could synchronize only files, music etc and not contacts, calendar, task because I don't have Outllook instaled...
During the set up wizard of Outllok there is a funny message, that the program will instal the following aplications: Microsoft Outlook 2002 and there is a red cross with (not available), but when I click:instal it does it properly only in one moment the system message appears: you don't have a disc inside, please insert disc (the disc is of course there!!). I have to click several times on continue and then the message disappears... Of course, again I can't find the program on my PC, only it appears on add/delate programs.
I really don't understand it. Maybe the version of Office that I have (Microsoft Office 2000 premium 9.0.2812) somehow creating a problem.... Or maybe the program on my official CD has problem (I don't think so, because Active Sync from the same CD is working ok)...
I really don't know what I should do.
Any ideas???? :idea:
So, any idea?? Could somebody suggest me what should I do???
Please!!!
Same problem
I am having the exact same problem. I tried various fixes but nothing worked. I can't sync my PDA at all now. It used to work ok but starting 10 days ago it simply stopped. The only think I did was using the Internet Connection Sharing applet. After using this applet - no sync at all. And the Windows Mobile Device Center (WMDC) in Windows XP displays a stupid message; see atachment.
marbron: It sounds to me like your CD may be damaged or dirty so some parts of it (namely the ones with Outlook) are not readable.
Try cleaning it and the drive.
In any case you should also delete the partnership from PPC side before establishing a new one.
Innovative: Internet sharing disables ActiveSync but should restore it when deactivated.
Did you try to reset your device? If you are using an unofficial ROM this may be a bug and you may have to hard reset.
Also how are you using WMDC under XP? It was my understanding that thing is for Vista only.
Any way, try AS 4.5 and see if that works better for you.
When ever I click sync in Windows live it comes up as failed. I get my e-mail but my contacts in messenger aren't synced. In windows live on the PPC it only shows 4 of my contacts compared to the about 30 on my PC version.
It's not like I use Live anyway, I'm more of a Yahoo user but since Yahoo doesn't support their ppc client anymore I decided to go back to MSN since my Yahoo contacts are available on my PC MSN.
So, does any one know of a registry hack to uninstal and do a fresh install of Live on the Mogul.
Thanks
Same problem here
hi,
as Pocket MSN is replaced with Windows live in WM6, I believe this is a common problem that a Majority of folks are suffering around the world.
Use Google, and see.
I've been trying to Sync my 311 contacts for the past month, but NO WAY!
also, when I become online, and any of my buddies is online, I will still see them as offline. it's always like this: "0 Online". "217 Offline" (Since the rest failed to sync), even though I'm chatting with some of'em and they are ONLINE.
Note: Synchronizing 217 contacts happened successfully (Once upon the time) and as I wasn't able to wait more than 2 hours, I decided to disconnect and go, when I tried to sync again it failed. also, it failed everytime I tried it before this ONLY half-successful experience.
I've tried to sync using the USB cable which is connected to every available internet ISP. i.e. Dial-UP, DSL, also tried the phone's WIFI, GPRS. all in vain.
I've noticed that - during the sync proccess - synchronizing folders is successfully, also, when I check "e-mail messages" in the sync options, they sync successfully, but the FAILED thing comes along with CONTACTS. also, recently, PERSONAL SETTINGS are failing to sync.
therefore, the help of an expert is needed. as this is a global problem, and I don't think that microsoft will provide us with the solution soon (not in the current generation of software)
another question: when I use resco file explorer and bluetooth, how to see my desktop computer under "my network"?
in other words: is the known lack of profiles microsoft bluetooth stack resolved yet?
I installed the provided DUN profile, but what I need isn't DUN, btw, it also says OBEX doesn't exist when I try to recieve from any normal mobile phone (for example Nokia or so)! is that normal?!!
HTC PROPHET, WM6 Prophet Touch by Gullum
ROM Version 4.0.0.0 WWE
Radio Version 02.47.21
The folks at microsoft have identified this issue and have found not a solution, but a workaround to this problem. Go to the following website if you want more details.
https://forums.microsoft.com/WindowsMobile/ShowPost.aspx?PostID=2467855&SiteID=65
Basically, all you have to do is switch your live account and thal'll reset all your settings and contacts. Note that this is not a solution but it works. You can connect to messenger and your email account as long as you don't close the application, so if you have enough memory you can always leave it running in the background because if you close it and try to sync again it'll fail
Hope that helps!!
I've Got the Solution!
Hi Friends!
I've owned HTC Touch recently & Using Windows Live.
I've faced the same Sync Problem there but now got hte solution & is working fine.
here is the process:
Open Windows Live on your device and click Menu - Account Options. select Switch Account and follow onscreen instructions.
Also Tick all 3 options which comes after entering ur Windows Live ID And password.
Not It Works Fine.
Enjoy...
alabij said:
When ever I click sync in Windows live it comes up as failed. I get my e-mail but my contacts in messenger aren't synced. In windows live on the PPC it only shows 4 of my contacts compared to the about 30 on my PC version.
It's not like I use Live anyway, I'm more of a Yahoo user but since Yahoo doesn't support their ppc client anymore I decided to go back to MSN since my Yahoo contacts are available on my PC MSN.
So, does any one know of a registry hack to uninstal and do a fresh install of Live on the Mogul.
Thanks
Click to expand...
Click to collapse
I am running Windows XP SP2
ActiveSync 4.5
Windows Mobile 6
Office 2007
Was working just fine till all of a sudden, I cannot syn my 8125 anymore.
I get the message "Attention required" on the status. I have removed the partnership and added it again.
After waiting 30min. It had wiped out everything from my phone (still have it in outlook). Any suggestions?
DJKk786 said:
I am running Windows XP SP2
ActiveSync 4.5
Windows Mobile 6
Office 2007
Was working just fine till all of a sudden, I cannot syn my 8125 anymore.
I get the message "Attention required" on the status. I have removed the partnership and added it again.
After waiting 30min. It had wiped out everything from my phone (still have it in outlook). Any suggestions?
Click to expand...
Click to collapse
It's probably just the conflicts, and you can click on the "attention required" to see where the errors lie.
Use the Connection Settings to change any conflicts from your phone to your desktop. I use the change on desktop setting since I create notes and contacts only on the phone.
Make a backup before you do this however, wouldn't want to lose all your contacts on both.
Similar problem with HTC Wizard
Had a similar problem after creating a new relationship between my home desktop and my smartphone (actually an Orange SPV-M3000 runing WM5). The new relationship was occasioned by having to create a new relationship with a new work laptop, which apparently wiped out the previously existing relationship with the home desktop.
The "Attention Required" message apparently was due to Notes synchronization, however, clicking the link produced *no* further information, only a dialog with the text "Attention required" and an "OK" button. Messages on another forum suggested opening "Tools - Options", selecting the troubled relationship (in my case "Home Computer") and clicking Settings, where I changed the default from overwriting the Smartphone to overwriting the PC. This didn't immediately solve the problem, but I was then able to sync Tasks, CAlendar and Contacts by disabling Notes. It also doesn't appear to have cost me any information, at least a Contact which I added to my PC since the last sync with the Smartphone is still there. After everything in these categories was synchronized, I reenabled Notes, which then also managed to synchronize. I don't think I had added any new Notes lately, so I can't say whether this is dangerous or not. One annoying side effect is that all Notes now have Created and Modified reset to today.
My HTC HD Mini has stopped syncing Outlook notes for unknown reasons!
I am running Windows 7 / Windows Mobile Device Center, and Outlook 2007.
Everything used to work fine, and then one day when I connected my phone, I get the following error:
Window Title: Windows Mobile Device Center
Synchronization cannot be started because you are not able to log on to the network and access information. Restart your desktop computer and synchronize again. If the problem persists, contact your network administrator.
If I go into the WMDC "change content sync settings' and remove Notes from the list, I don't get the error.
Everything else seems to sync fine, it's just notes that causes the problem.
Does anyone have any ideas how to fix it, as I rely on my notes like I rely on my fingers, i.e. I use them ALL the time!
I've resorted to using a spare PC to sync my notes for now, but it's not ideal.
maybe you can delete partnership at all, then re-creeate new partnership ?
But.. make back-up to contacts and data first..
brgds.
Yeah, I tried that already, but thanks for trying to help anyway.
I'm about to wipe the device, and then install the three updates from the HTC website. But I have a feeling it wont fix the issue....