Database Users

Loose hinge. Fixable?

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I've only owned my exec a couple weeks and already I notice the pivot hinge loosening.
Has anyone tightened theirs? If so, any tips?

Get in touch with HTC and see if its warrantied.
Likely just needs something tightening.
Altho I work in a customer service department for a laptop repair workshop and they would likely accuse you of having bent it the wrong way and class it as "Accidental Damage".
In which case you'd be getting a bill for a hinge (£12) and labour (£130).
You may find HTC are a little nicer than my lot tho. Hehe.

Thanks for the reply. I was hoping to be able to unscrew the hinge myself, but I wanted to know if anyone's tried it themselves yet.
My other stupid question is; How do I get in touch with HTC? Anyone have a link? Can't google it.
I bought my unlocked O2 Exec new, but not from O2. I'm in the U.S. and I'm afraid they might not help me because I'm not a customer.
Nowhere I can just drive to for repairs either, because this unit isn't sold here.
Thanks again.

I don't have a loose hinge yet, but I'm sure we will all be at that point eventually. I noticed two small screws on the inside of the hinge (underneath the screen part) when you twist the screen half way around. I wonder if they do anything useful

I've noticed those screws as well. There's also a single screw on the base side. The base metal piece is the wiggly part on the non-screw side (right).
I'll wait another day or so to see if anyone has tried this yet. If I don't get a response, I'll hold my breath and give it a go.
If it works and I end up tightening my unit - great.
If not, then I've just made a very expensive mistake.
Either way, I'll update my post here with the results..
I can't be the only person with an exec/universal that has a loose lid. Pls excuse the pun.

hazer said:
Thanks for the reply. I was hoping to be able to unscrew the hinge myself, but I wanted to know if anyone's tried it themselves yet.
My other stupid question is; How do I get in touch with HTC? Anyone have a link? Can't google it.
I bought my unlocked O2 Exec new, but not from O2. I'm in the U.S. and I'm afraid they might not help me because I'm not a customer.
Nowhere I can just drive to for repairs either, because this unit isn't sold here.
Thanks again.
Click to expand...
Click to collapse
HTC warranty the product unless a third party warranty provider is nominated - which is very unusual in the first year tbh.
Normally you return to the point of sale and they will either repair it or replace it themselves and bill HTC or send it back to the manufacturer.
In this case the product is less than 28 days old? So in the UK you would be covered by the Sales of Goods Act 1979 and entitled to a repair or if you so choose an exchange. This would probably also be the case in some form or other in the USA, but I suspect since this was a product originally intended for the UK market (and if the seller was British) you would be bound by this law.
Since you're in the US you will likely have no warranty with the retailer ie. o2 since large companies often operate warranty services within the borders of the nation it was originally purchased in and never beyond.
So you're best bet is to contact HTC - whom are an international company - and they will assess the claim and arrange shipping to and from either a) an authorized local repair agent or b) back to the main repair and warranty facility in whichever country that is.
As far as I am aware you should definately either contact the point of sale if a large company and enquire as to the repair service route or just skip them compeletely and go for the manuafcturer.
For the European Union the warranty provider is: http://www.htceurope.com/
There doesn't appear to be one for the USA.
I'm sure there is but its likely going to be a case of shipping it back to Dubai or wherever anwyay so ping them some mail and see what they say.
Either way you must act quickly and keep a record of all correspondence.
In the UK we call consumer rights 'statutary rights' and the electronics world often goes far far beyond these in terms of warranty repair/s.
The only caveats are often companies assume that since you arent asking for or invoking your rights on a certain issue that they don't need to inform you of them.

YES, I have opened mine up & can give some insight. firstly it's all very robust and safe to open the hinge on the base side (have not opened screen side). it'a ALL metal - screw, plate u can see, & chassis screw goes into - so little/no danger of loosening things by unscrewing.
u will 1st find that the single screw on the base side may be half a turn loose. tightening it with a jewelers screwdriver will make a hug defferenc4e. possibly same benefit screen side but there r more screws there so I doubt it.
if u undo screw, base pops out as it hooked at one end, and thus only held by this 1 screw. u will find a nice, strong, ropey cable linking 2 halves - NOT a ribbon that breaks the moment u open this up - so safe again.
next, u can bend the plate slightly so that it sits lower in the middle. this makes a huge difference to screen looseness or play when in position. it's like tensioning a bow.
so, all very easy and safe FOR BASE SIDE. screen side looks way more delicate & hopefully someone will update this thread with similar info.
I found that when I dropped mine a few times, the screw came loose. a bit worrying cos it means a thread miust have skipped. but now I know that if the screw ever strips I can get it re-tapped by a jeweler and a new screw put in. there's enough chassis 4 this I think. please let us know how it goes.

Shame no pics ...!
:lol:

yeah, exec battled 2 take pics of its own arse when dissembled

First let me say THANKS to Gubbs and Craigie!
Unfortunately it's now past closing time at HTCEUROPE, so I'll have to try and call them tomorrow.
I tried to take the pda apart and concur with Craigie regarding its simplicity. The wiggle in my Exec comes from the pivot and not the base plate with the single screw. I tried to remove the lid side plate by unscrewing the 4 screws that hold it, but it cannot be removed w/o spreading the plastic housing which holds the LCD. Scary.
There are 2 additional screws which bind the plastic housing (can be seen w/o taking anything apart). There are also 2 rubber inserts at the tip (tried, but can't pull out). So, my theory is that by removing the 6 lid screws and these rubber inserts, I'll be able to separate the plastic halves and remove the metal plate. Again...SCARY.
I'm hoping there's a screw which tightens the pivot. From what's visible it is made up from a press fit washer and a bent spring washer around a metal shaft. If there is a screw, it's on the side I can't get to. If there isn't a screw, then it's got to be another press fit washer used to hold the assembly together. I can use pliers to squeeze the opposite washers toghether if I can get to them.
If I have to, I'll send it to HTC. But I'd rather try and fix it myself to save the time lost and expense. Granted I should stay away from coffee or any other caffinated products before I do.

Just seen this posting by "stot" selling a replacement screen for the Universal, he gives a link showing instructions for stripping down the Universal, any help with tightening the hinge?
Thanks Stot!
http://www.artworkfiles.com/XDA/
Regards

When I did open up the screen there is no inherant way of adjusting the tension of the spring. It is basically a rivet with a curved washer that gets squashed and provides the tension.
Only thing I could suggest would be to squash the rivet section on 2 sides with a pair of pliars, or vice grips may be better so that you can set the pressure, i.e. close the vice crips and adjust them so that they are snug on the edge of the rivet, open them, adjust them closed evvver so slightly and then close them on the rivet. This will basically put more tension on the washers.
Its from the school of smack it til it works but its all I can think of.
Ill put some more pictures up of what I mean on that link shortly.
BTW. wanna buy a screen?! :wink:
Thanks
Stot

I think it was the swivel action some were interested in any suggestions to tightening that mechanism? Photo's would be good too, or is that one a case of squash it with pliers too?
I dont need a screen myself sorry my friend
Hope you find a buyer!

Hi,
Yeah Its the swivel I mean, not the opening mechanism. Pics are up you'll see what I mean.
Just noticed this is the idea Hazer had and ill agree thats the only way to do it.
Cheers
Stot.

Brilliant Stot! Great work my friend, the pictures are perfect. Thanks
Regards

These pics are fantastic gooroo.
All of you who have contributed to this tread - THANK YOU.
As soon as the kids are asleep tonite and the wife is watching tv - I'll get started. I'll need the peace and quiet required when handling such a delicate operation.
Think I'll wear a mask and gloves, just to make it official. I guess I won't be needing my tablesaw or reciprocating saw. Too bad.
I've gotten as far as spliting the lid from the main section, but I was afraid to split the lid in half in order to get at the metal plate. No more.
I'll report soon.
Thanks guys.

Pictures unavailable?
It seems http://www.artworkfiles.com/XDA/ is no more available!
Has anybody downloaded the pictures and instructions?
Can you please sent them to me?
I have the same loose hinge problem...
Thanks in advance
Anton
anton.ruzicATijs.si

Hey,
It's easy tightening the hinge! Mine was lose, and when I say lose I mean basically spinning 360 degrees! So what did I have to lose... nothing. I took my Exec apart.
When you rotate your screen.. to the right of the light sensor and 'Xda Exec' text there is a grey metal panel, with a small standard 'phillips' screw in there. Undo this one screw, and the metal plate will lift of. In there you will find a thick cable that connects the screen and the hardware keyboard. Simply twist the wire up a bit (you'll understand what I mean) and then put the panel back on, screw it up, and the screen will be tight as it was new..
I have started to notice that the hinge is starting to get lose again - wait there and I shall do the above proceedure again (undo the metal plate, unwrap the cable, wrap it back up and screw up) - oh look it's tight as brand new.
Don't worry about loosing anything whilst un-screwing you exec, NOTHING pops out!
Good luck - you won't need it!
I'll keep an eye on the thread incase there is any questions.
Pete

That's a brilliant post Pete. When my hinge comes loose I will not have any fear about following your instructions. Luckily, the missus is an optometrist, so she has plenty of tiny screwdrivers, etc. Maybe I can get her to do it, that way if she breaks it, it's not my fault... :wink:

replacement Screen Help
I read the post and I thought someone said they have a link on where to buy a replacement screen for the HTC Universal. Can someone help me... I drop the device and the screen cracked Lcd.

T-Mobile VarioII item "car antenna connector"

On the back of this device there is a "car antenna connector" which is item 23 on page 7 of the quick start user guide. My original device had a rubber bung in the hole which didn't seem like it would easily come out and helped as a non-slip pad and maybe prevents the camera lens rubbing on a work surface.
My replacement hasn't been delivered with a bung in the hole, and T-mob don't think it is a serviceable part.
Anyone confirm it is normal to have the bung? (Dont mention Tessa's husband please).
Or where one could be had from?

38h21543 said:
Anyone confirm it is normal to have the bung?
Click to expand...
Click to collapse
At least my HT631 TyTN came with a bung in the antenna connector place. Don't know about the T-Mobile version though or where one could be had from.
It doesn't work very well as a non-slip pad though, as on my unit it doesn't protrude very far (at least not far enough to protect the camera lens), and I really think the only function it fills is to help keep dirt out of the antenna connector.
- Pud.0

They should come with a bung. I suspect you could probably make a reasonable replacement using one of the non-slip rubber feet you can pick up in diy/home stores and a hole-punch.

lost
My bung has done a runner- any ideas where we can replace them?

Mine too. Any ideas?

I have T-mobile Vario 2 and yes it has a bung, I have managed to knock mine out a couple of times, so it won't be long before i lose it.
BTW it does stick out quite a way and so protects the lens

Case for fuze/touch pro for protection

I wanted to know if anyone had any good or bad experiences with clear cases like this one
http://www.amazon.com/AT-Fuze-Activ..._75?ie=UTF8&s=wireless&qid=1227055029&sr=1-75
I want to get a case that will protect the fuze from drops. I drop my previous phone the 8525 twice and because I'm in a city the first drop was on one of those metal grates and the phones edges got scratched up more than I would have liked and the second time was on a concrete side walk. Both times I was pulling out my phone from my case on my hip and lost grip. I was interested in getting a case that I can pull my phone from the top. That may help prevent me losing grip. But I still want to put something on the phone incase I loss grip again and drop the phone. And I was looking for something that will not put that much bulk or take away from the looks of the phone. If anyone has any suggestions or experence with cases or skins that I can put on the phone to try and protect it from a drop I would like to read about it

I had the boxwave clear case for my 8525, and it saved my phone several times. There were a couple problems though. For starters, the gaps between the plastic and the phone get covered in dirt, and you have to remove the case to clean it out. The case snaps on to your phone will little plastic tabs. If one of those breaks, part of your case will be loose.
However, I will certainly give the case full marks for protecting my phone. It survived drops, throws, smashes, and just about everything else you can imagine would happen if a 1 year old got a hold of your phone. So, if you don't really care about the phone getting dirty and whatnot, the boxwave case provides some good protection while adding a minimal amount of bulk to the phone.

I had a case similar for my HTC Tilt and I loved it, it saved my phone several times too and it has a belt clip which I loved! Also if you get that case they have it on eBay for cheaper... I believe it was $9.99 or something like that, I was looking earlier today and saw it on there but I bought a Hot Pink Rubberized one instead. But I like the cases, of course it's your own personal preference though. Hope I'm not too late with the eBay info though lol. Here's my search link, there are a couple cases for it.
http://cell-phones.shop.ebay.com/it...=m270.l1313&_odkw=htc+touch+pro&_osacat=20336

Search for the body glove case. It is rubberized, not the best looking of cases, but might protect it the best. I bought mine on ebay.

I bought the official AT&T 2-piece case for $29.99 (-30% FAN discount).
It fits, but tabs that hold it on make the phone seem like it's going to get stuck in a half open position.

I wanted to thank everyone for there suggestions.
NotATreoFan is this the case you bought at ATT
http://forum.xda-developers.com/showthread.php?t=446555
Because thats one of the options I was thinking of or the crystal case. I'm going to The ATT store to check it out.
How do you like your case?
Thanks

rrider77 said:
I wanted to thank everyone for there suggestions.
NotATreoFan is this the case you bought at ATT
http://forum.xda-developers.com/showthread.php?t=446555
Because thats one of the options I was thinking of or the crystal case. I'm going to The ATT store to check it out.
How do you like your case?
Thanks
Click to expand...
Click to collapse
That's the case.

$1.99 free shipping.
http://forum.xda-developers.com/showthread.php?t=450611

HTC Touch Pro Case Protection
For those of you who have a Touch Pro and have the Sprint included HTC brand case, you probably have the same gripe about it as I do. There is very little protection to the side of the phone as the OEM case has several gaps in it. Also using the case for a few weeks, the velcro begins to lose its hold and the case may not shut properly. I have customized my case to fix these problems and would encourage others to do the same. Here is what you will need:
-Small elastic material (available at any craft store or Wal-Mart!)
-3M double sided tape
-Velcro strips
-5 minute epoxy (Wal-Mart)
Directions: Cut a piece of elastic the same length as the open portion of the side of the case. Cut out small pieces of double sided tape and apply to the black cross sections of the case. Apply the elastic and cut to size. For the the velcro fix on the front of the phone, cut a strip of the velcro and fit to size on the front of the case. Mix the 5 minute epoxy and apply to the back of the velcro strip you just cut. Apply the velcro to the case and allow to dry (apply pressure to ensure a tight fit). Enjoy your case!

crack phone case and case covers.

i though i would share my thoughts on this case cover that i just bought. cost less than 5 bucks shipped from hong kong shipped (sambo-store). got it in 8 days from the time i ordered it.
fit was nice, not loose and easy to clip on. i was a bit concerned when i bought this because of the cross bar. i though it would interfere with the soft keys but to my suprise it really didnt. i press the soft keys anyways with the nail on my thumb so its no bother. if you use just the flesh of your thumb, then it will interfere. there is another case cover that you can buy without the cross bar. i bought one of those too but havent got it yet. i bought the case cover without the cross bar from a california company (ebay), for less than 8 bucks shipped and w/ california taxes. right now im happy with the cover i got on know and if for some reason it brakes, i got a spare.
even though the ad didnt say it, the case has a rubber coating on it that makes it feel grippy. also, the case does not add a lot of bulk to the phone.
my phone, x1a silver, and does not have any cracks. i can see that this case, nicely fit, can protect the phone and maybe prevent cracks. i say this because the case covers the area prone to cracking. i can see how phones may crack near the area of the battery cover because of the way the plastic angles to a thin point. i can imagine this area getting caught on the fabric of the pants or coat pocket and maybe causing the cracks. also maybe it can protect the area by the stylus by the way it kind of adds additional support around the area. it though may not help if you kind of stress the area if you happen to reinsert your stylus in a wrong manner.
if you have cracks in your phone already and tired of shipping or dont want to ship your phone back for repairs, then this case would pretty much cover the cracks. either that, get your phone repaired and then try one of these cases.
as for durability, i read that these cases break easily. i can see some truth to it becasue just by feeling around the case, i can feel and see how the edge of the case could get caught on something and would tend to pull the top cover and snap the little flimsy clips that holds it to the phone.
as mentioned, i have an x1a silver and the black case really acents the phone nicely. also, if wanted a black x1 but for some reason or another you got a silver one, putting this black case on pretty much makes it look like a black x1. most of the silver is covered and the chrome trimming is what is mostly showing.
the picture below is the type of cover that i bought even though it was from that paticular vendor. i just use the photo because it mostly matches what my phone looks like with the black case on. heck for 5 bucks, what have i got to lose.
View attachment 165334

i have the same case.. but that case cracked relatively easy.. so i bought another one. it's the same kind but it's transparent. the material for the transparent ones are different in the sense that it's stronger and i must say it looks better too. it reveals a lot of the x1a's shine.

[Q] Which digitizer for my HD2 and where from?

I've successfully taken my HD2 apart now I'm not sure about the digitizer I need. My phone doesn't have a T-Mobile logo and it came with the leather pouch which I read means it's not the T-M version.
I'm looking for a new digitizer and the one that looks like the connector would fit says it's for the T-M version. Rather than go on about it here is a pic of my digitizer. I'm in the UK so if anybody has shopping suggestions I'd be grateful.
Ty

hypertyper said:
I've successfully taken my HD2 apart now I'm not sure about the digitizer I need. My phone doesn't have a T-Mobile logo and it came with the leather pouch which I read means it's not the T-M version.
I'm looking for a new digitizer and the one that looks like the connector would fit says it's for the T-M version. Rather than go on about it here is a pic of my digitizer. I'm in the UK so if anybody has shopping suggestions I'd be grateful.
Ty
Click to expand...
Click to collapse
I can't say too much based from picture posted above ...
It could have already replaced unbranded digitizer or it's Telstra, European, Taiwanese version... Are the call and end buttons colored on your phone (green and red respectively)?
If You have enough money, about 89-120$, better choice will be to buy a LCD+digitizer assembly also named LCM, they will work at all versions of HD2, not only T-mobile or European, I tested the LCM from European HD2 with in a T-mobile version of HD2 ant it works perfect. So go on eBay.com and buy one

Call buttons are all grey. I've though about getting the whole combo but it's more than twice the price and I'm not exactly rich so it would have been nice to just get a digitizer. I was hoping there would a way to identify properly which digitizer I need. I've sent a message to one of the suppliers on ebay. I'll see what comes out of it.
According to this article the different versions of the HD2 aren't physically the same size in terms of casing. Do the LCM units fit all the same?
pocketnow"dot"com/thought/t-mobile-hd2-vs-htc-hd2-comparison

Clarification
hypertyper said:
Call buttons are all grey. I've though about getting the whole combo but it's more than twice the price and I'm not exactly rich so it would have been nice to just get a digitizer. I was hoping there would a way to identify properly which digitizer I need. I've sent a message to one of the suppliers on ebay. I'll see what comes out of it.
According to this article the different versions of the HD2 aren't physically the same size in terms of casing. Do the LCM units fit all the same?
pocketnow"dot"com/thought/t-mobile-hd2-vs-htc-hd2-comparison
Click to expand...
Click to collapse
Let me help you:
#1.your picture is defining an uncommon/unbranded TMO(bile)US touchscreen(No doubt about, at least for me!), but grey hardware keys are for international HD2 model, probably you have a (let say) hybrid (home made)version between american(TMOUS) and international model;
#2.nevertheless, in your financial position, I'll look on ebay for an appropriate touchscreen model(there are plenty, most of them with very clear pictures like your's) for about US$30-40;
#3. if you want a combo, as far as I know(and pvii already said it) the 2 LCMs are geometrically identical, but the frame/chasis on which lay on the LCM is different(the american model is longer on 2,0-2,5mm);
#4. international model is cheaper & easier to find.
For more informations/help feel free to contact me!
Cheers!

hypertyper said:
Call buttons are all grey. I've though about getting the whole combo but it's more than twice the price and I'm not exactly rich so it would have been nice to just get a digitizer. I was hoping there would a way to identify properly which digitizer I need. I've sent a message to one of the suppliers on ebay. I'll see what comes out of it.
According to this article the different versions of the HD2 aren't physically the same size in terms of casing. Do the LCM units fit all the same?
pocketnow"dot"com/thought/t-mobile-hd2-vs-htc-hd2-comparison
Click to expand...
Click to collapse
May be it will be better if You post a photo of rear side of your display or at least say it's product number (from sticker on square copper pad, rear side), i.e. P/N:60H00300-00P is for T-Mobile and P/N:60H00295-00P is for international version.
If You don't have enough money for a european LCM combo, you can buy a LCD apart and digitizer apart, even from different sellers but you have to buy matching parts, both for European or both for T-Mobile version.

Thanks for the info guys. The serial number is the kind of solid identification that I was looking for. The serial on my screen ending in 300-00P indicates that it's the TMobile version.
My theory is that since this phone was bought when it wasn't exactly new on the market HTC had switched to the solderless screens which seem more modern?!?
I'm assuming that in terms of connection the digitisers that look like they will fit in terms of connection should work. I'm only worried about the dimensions of it since the casing of mine is smaller than the real TMobile version from what I can tell.
Since I can't find anything else on ebay I guess I'll order one of the TMobile ones and see if it fits. I'll look for a shop with return policy just in case.
Thanks for the help. If anybody has further suggestions I'd love to hear them.

[/QUOTE]I'm only worried about the dimensions of it since the casing of mine is smaller than the real TMobile version from what I can tell.
Thanks for the help. If anybody has further suggestions I'd love to hear them.[/QUOTE]
Read carefully my previous post:
you don't have to be worry, the touchscreen, lcd and lcm are geometrically (length x width) identical!

I'm only worried about the dimensions of it since the casing of mine is smaller than the real TMobile version from what I can tell.
Thanks for the help. If anybody has further suggestions I'd love to hear them.[/QUOTE]
Read carefully my previous post:
you don't have to be worry, the touchscreen, lcd and lcm are geometrically (length x width) identical![/QUOTE]
Yupp, any LCM will fit on any model of HD2.

I wasn't sure which part was identical but if the digitizers are then what I ordered should do the trick. Digitizer should arrive this week so hopefully I'll have something to report about
edit: Digitizer arrived and fits perfectly. I guess my phone was some weird mutation. Solution is to just buy a digitizer with the correct connection, job done.
Oh and getting the right tape is a total *****. I had to take everything apart again because my tape wasn't strong enough!

I thought I'd post my findings and produce some cliffnotes on how I fixed my HD2.
Firstly, if you search youtube for "leo as" and "leo dis" you will find the official HTC videos on how to assemble and dis-assemble the HD2. They make it look easier than it is. Also, they don't separate the digitizer from the screen.
I ordered the tools to "dis" off ebay. Especially the T5 screwdriver was worth getting since it allowed me to find out which digitizer I need. I have a non TMobile version but needed the TM digitizer.
I found that using an old credit card type of card works very well for taking the phone apart. It can reach further into the phone and bends rather than breaking like some of the cheap tools from ebay.
Especially for separating the digitizer and screen it's great. I heated up the digitizer & lcd combo in the oven for a couple of minutes like the video advertised for taking the middle part of the phone apart (you'll see in the vid). Here comes the interesting part: Instead of sliding the card / tool all the way across the screen (between screen and digi), it's enough to just separate it around the edges. There is no glue or adhesive in the middle. It seems obvious now but I got lots of glue all over the LCD which was a bit** to clean.
Another tip that is worth repeating is getting the cheap double sided tape from ebay which is meant for Iphone digitizers (3M branded). I got three of them for £1 incl delivery. I used it to put the "middle" of the phone together. Screen and digi I did with cheap double sided tape which is working but I regret somewhat.
Another tip would be the whit cable (flash?) which goes on the bottom of the mainboard. I put it on top to start with. It's easy to mix up. Also it makes sense to put one end on before you put down the mainboard because that way you still have proper access.
Make sure you have good tape and be patient. I had crap tape and just slammed things together because I was so keen to see if the phone still works. I had to take it all apart again which almost broke the phone because it was coming apart in all sorts of places.
Overall it's like a big, fragile puzzle. I got the phone from a family member who had dropped it so all I had to get was the digitizer and tape. Now I have the best phone that ever lived
If anybody has questions, I feel like I know the hardware of the HD2 inside out.

I also took mine apart to replace the digitizer. I haven't got the new one yet though. I also watched the take apart vid on youtube. Unlike you I didn't disconnect the white wire from under the board. As a matter of fact, I left the other wires attached to the mainboard and just disconnected them from the GPS, camera and Bluetooth boards. At the end of the little channel that the wires are in, there was a little metal tab that held the wires in place. I just bent the tab up to remove the wires. Like you I used a piece of credit card to loosen the glued pieces.