Hi
I am having a problem with my Wizard. This weekend i was taken by surprise by a downpour and my phone somehow got wet. At first it didn't seem like a big deal, everything seemed to work just fine but on monday when i got back to the office and tryied to sync my phone i've noticed the problem.
The thing is that it can't get an ip, the connection (usb) reports limited or no connectivity and can't get an IP thus, can't sync. The phone runs ok, i can get it charged;
Can anyone help?
I dont think so that its because of it getting wet, it might be a problem with your ROM or PC but still wait for advice by someother Senior member too.
There are two main possibilities:
1) If your computer can't seem to connect to the device via USB (it won't show up in the Device Manager, and may trigger an malfunctioning device error), it's possible the water short-circuited your onboard USB controller. This might render a data connection via USB to the host computer impossible while still allowing the device to charge off the Slave voltage pins.
2) If you can connect to your wizard and the device (if, for example, it shows up in the Device Manager), that means that serial communications are working just fine, as, if your computer was able to interpret the USB Device ID, your onboard USB controller is most likely not damaged. In this case, I'd probably try screwing with your ActiveSync settings, and focus on undoing anything you've changed recently, like USB drivers on the host computer or ROM on the device.
Related
Greets gang,
Several days ago I started getting the subject message appearing in my WinXP system tray. It was on my Gateway laptop and it would appear over and over again, citing 'Unknown Device' when you'd click the annoying ballon. My Jam wasn't even connected at the time.
I basically blew everything away and restored my laptop to factory original settings. Problem persisted. I thought it might be hardware, but the message has now disappeared, only re-appearing when I plug in my Jam. My USB Bluetooth dongle plugs in fine, no errors.
Someone else had bent pins on their USB port or plug--I see none. Anyone else have issues with this, or can anyone offer some help?
Presumably you have installed (re-installed) Active Sync on the PC? As you may already know, as standard the JAM and many other PPCs are not recognised by the computer unless Active Sync is installed [properly].
www.softick.com provide an excellent utility to have your PPC recognise as a removable drive without using Active Sync.
Yes, ActiveSync has been installed & re-installed. New development? I plugged in an 80Gb external hard-drive to that laptop and Winblows is telling me its connected to a non-hi-speed USB port, which it is not. Could be something there.
I'm going to re-flash the Jam to factory ROM, then I will dig into the USB issue.
I had this problem and I tracked it down to the fact that I had picked up the wrong cable!
Same connector but for my camera
The wrong cable thing may very well have been it, but I was also having probs with an external hard drive I was using. I ended up rebuilding my laptop twice and now things seem to be fine. What a drag.
hypr said:
Greets gang,
Several days ago I started getting the subject message appearing in my WinXP system tray. It was on my Gateway laptop and it would appear over and over again, citing 'Unknown Device' when you'd click the annoying ballon. My Jam wasn't even connected at the time.
I basically blew everything away and restored my laptop to factory original settings. Problem persisted. I thought it might be hardware, but the message has now disappeared, only re-appearing when I plug in my Jam. My USB Bluetooth dongle plugs in fine, no errors.
Someone else had bent pins on their USB port or plug--I see none. Anyone else have issues with this, or can anyone offer some help?
Click to expand...
Click to collapse
I have the same problem.
It seems, this problem appears mostly on laptops, not on PCs?
I tried to uninstall\install, repair with all ActiveSync data removal or leaving it - No result.
Also, tried to replace the cable (which is ok, im sure with the one from the camera) - No result.
Temporary way out: do Off\On with qtek9000 on cable connect.
Another way out: Turn On the "Enable all incoming beams" flag in Start -> Settings -> Connections -> Beam (this path may vary depend on your Universal brand name). As I seldom need to connect via IR to other devices, I have switched this option off to consume power.
DOES ANY BODY KNOW, HOW TO FIX THIS BUG?? Any Ideas?
Qtek9000 with laptop Toshiba Satellite Pro \ Win XP SP2
it seems dat a noob like me at last can give a help
i have the same problem last time, and as i trace it down, the problem lies on the cable.
as u know that we all use mini usb (usb cable type b) for our o2 mini, but not all type b cable support pc connection, some will only give charging access
i have 2 mini usb cables, one comes from my external hdd, and the other is i buy it myself. the difference is that the 1 i bought actually have a shorter connector (maybe the problem due to this)
so try to buy another cable, as i don't know any other way (reinsatalling pc os, hard-reset device or reinstalling active sync won't solve the problem)
NB. both cables are working when i plug it to my external hdd, so maybe the cable is not faulty. one of the advantage that i got is that i can charge my mini without disabling the active sync usb connection
sorry for my bad english
i can almost essentially confirm that it is NOT the usb cable.. I have been using a usb cable i had around the house for syncing my phone, and it has worked perfectly ever since I first received the phone (over half a year ago), but all of a sudden, i plugged in my device, and received the "usb device not recognized" error message... does anyone know the cause of this?
I have a tmobile MDA Vartio2 and I have numerous problems with it and need to upgrade soon but this one I cant sort.
I can't connect via usb to sync with my laptop. If I set up a new connection it will sync but as soon as I reattach to sync it wont recognise the device so I can't keep everything up to date. it isn't the cables - power is fine and they work for other things.
I am runing it as I bought it 17 months ago - no upgrades or cooked roms or changes of any kind.
Can anyone help.
I want to upgrade to something else but I always sell my old ones so I want to sort the issue first obviously even if I sell it.
mobilecat said:
I can't connect via usb to sync with my laptop. If I set up a new connection it will sync but as soon as I reattach to sync it wont recognise the device so I can't keep everything up to date. it isn't the cables - power is fine and they work for other things.
Click to expand...
Click to collapse
Try turning off the 'advanced network functionality':
Start -> Settings -> Connections tab -> USB to PC
That's what I had to do to get that hack called activestin...^WActiveSync to work reliably via USB.
Really, I've not noticed any difference between having it on and off as far as functionality goes, so really, I have no idea what the RNDIS mode stuff is even good for.
I have just tried your suggestion but now it isn't recognising the device at all. It is seeing it as far as power goes - its charging over USB but activesync isn't seeing it.
mobilecat said:
I have just tried your suggestion but now it isn't recognising the device at all. It is seeing it as far as power goes - its charging over USB but activesync isn't seeing it.
Click to expand...
Click to collapse
Check activesync itself:
File -> Connection Settings
Make sure "Allow USB connections" is checked.
If that still doesn't work, I'd try the uninstall, reboot, reinstall activesync dance and see if that helps any, provided that you are using activesync under XP.
I'd also be suspecting the sync cable. Recharging a device and getting a data connection are two different things. I have a blue angel that wouls charge via the USB sync cable, but would not sync, XP kept complaining about an unknown device. Turned out it was a broken wire in the cable.
Done all of these already I'm afraid - I have 4 or 5 cables and none of them work for this - and I know they are all absolutely fine.
OK, let's take stock of things. I'm assuming that you are using XP.
Hermes with the advanced network functionality turned off doesn't show up at all when you plug it into USB. So, we have a lower level driver issue going on.
Provided that you have not turned off all sounds in your current sound scheme, does the computer make any noises when you plug the phone in? If the data side of the connector on the phone is in order, the computer will make some kind of beep noise when you plug in a USB device.
Also, have you looked at device manager when the phone is plugged in? With advanced network functions turned on, a network adapter should appear. With out the network bits, it should show up as an HTC USB Sync device.
To eliminate something on the phone software-side (I know, you said that you have not touched anything, but try it anyway, this is windows, the environment that gave rise to the term bit-rot), put the phone into boot loader and plug it in to see if the computer sees it. It should appear as a HTC USB Sync.
If it still doesn't show up, I'd be popping over to another computer and checking to see if the phone will be recognized by that system.
For the past few weeks when I plug in I get references to acquiring network addresses (like a wifi network) but then it does nothing. Now I get nothing at all when I connect apart form power.
I have already tried re-installing active sync (just done it again in case I did something wring too)
I refuse to beleive its my cables at this point because I have 3 in front of me that all worked perfectly before everthing suddenly went wrong. Unless someone had cut all of them at the same time - this couldn't have happenned.
I am going to try and plug into the pc and see what happens (as apposed to the laptop which should have the connection.
I think this is good news (on the part of my laptop) because its the same story on the pc.
mobilecat said:
I think this is good news (on the part of my laptop) because its the same story on the pc.
Click to expand...
Click to collapse
Double edged sword there...
So we have potentially eliminated the computers (good), this leaves the phone itself (non-good).
Hard reset?
Otherwise, I'd start to suspect the USB connection on the phone itself.
I would say that my chances of rescuing this phone rather than getting a new one are getting slimmer
I think it is probably the port itself and I can't do anything about that one
Anyone want to buy one with non usb syncing functionality ?
I have recently changed the screen of my Trinity and all was succesfull. the phone works perfectly. However, when I connect the USB cable to the phone, it does not connect to active sync. The phone battery charges though as the orange LED lights on. I am not sure as to whether this is related to the fact that I opend up the phone to replace the screen or whether it is software related. I have tried another phone with the same cable on the same pc and it works so it's definately something wrong with my phone and not the pc. Help is much appreciated. Thanks
Some Thing To Mine
It hapened after a tentative to connect to a exchange server wireless.
Same problem-USB sync not functioning
whenever i connect the usb cable phone to my PC n laptop, both display the error message "usb device not recognize". something must have gone wrong with my d810, how to determine whether it's a software or hardware related problem, my usb charging still working.
open the AS-progam on the Phone and go to the menu (bottom right). If there be an entry "Connections..." open this.
There can be a checkbox "Syncronize all PCs...". mark it and select under this line the USB-Entry.
Now the sync shoult work.
Argh, I am pulling my hair out trying to solve this! When I connect my phone through USB to my computer my phone detects the connection but my computer doesn't respond at all! I bought the phone used and it is already rooted but is using a pretty old rom and I wanted to upgrade it. It is currently running "Kernel version: 2.6.32.9 [email protected] #4".
Things I have tried:
Using different USB settings on the phone (Kies, mass storage, ask on connection)
USB debugging mode
Different USB cables
Different computers
Cleaning the micro usb port on the phone
Formatting SD card
wide data/factory reset
Nothing seems to accomplish anything, it still reacts in the same way.
Any help would be greatly appreciated!
The ROM shouldn't count.
First of all, has it ever worked? I just presume you're running on win7: did you installed the drivers as specified in several different tutorials on this forum?
What kind of connection are you trying to establish? tether, usb, kies, other? have you tried any combination possible?
I just got the phone a couple days ago, I have not managed to get it to be detected by anything yet. I have tried it on a couple Win 7 boxes and also a Vista laptop. I am currently downloading Ubuntu just to rule out the OS factor. I have just been using Kies to install drivers although after reading your post I found this thread:
http://forum.xda-developers.com/showthread.php?t=961956
I'll try that and post results if that is what you mean? I have been trying to establish basically any connection at all for the ultimate goal of getting Odin to actually detect the phone so I can flash it with ClockworkMod Recovery and then an ICS rom. The phone detects the USB cable fine and starts charging and puts the phone into whatever mode I want (kies, mass storage, etc.) but the computer has yet to give any indication that anything is connected to it.
Try with the drivers, but be also sure to enable usb debugging to be able to select a different usb sharing when inserting the cable in case you haven't already.
The drivers installation didn't make any difference and I've tried USB debugging and all 3 connection modes (Kies, mass storage and media player), none of which exhibit any response from the PC.
Edit: Posting from Ubuntu now, same exact thing. Phone detects USB connection, and it doesn't matter which of the connection options I choose as the PC doesn't give any indication that anything has been connected to it.
That's really weird. Does Odin3 (which presumably works at a lower level) sees anything if you put the phone in download mode? ) this way you should be probably able to upgrade somehow.
Sent from my galaxys using XDA App
No unfortunately there is no response from the computer or Odin3 when the phone is in download mode and connected through USB.
that's odd and maybe that's not good at all.
I'm starting to think the problem could be hardware related, especially in a situation where odin can't see the phone in download mode (i.e. no software layer is interfering).
Is there any glaring damage/scratch/missing parts on the usb port?
Sincerely, if I could return it I would try that at this point.
Unless someone else has got anything else to try.
I'll take a good look at it under a scope when I go to work on Monday I guess. Thanks for your input, I'll try to update if I find out anything else!
So I took a look at the port under a scope today and discovered that one of the pins (the middle one) in the micro usb port on the phone seems to be completely gone! Not sure what each pin does but I'm assuming that one is probably used to communicate to whatever the phone is connected to...
Luckily I have access to a parts phone that I can take apart for a replacement port so probably tomorrow I will attempt surgery on the phone! Will report back with further progress after I have done so.
Well I'm happy to report that that was definitely the problem! I replaced the micro USB port on the phone today during my lunch break, put the phone back together and plugged it into a PC here. It immediately detected the phone so I'm pretty happy! Guess I'll be trying out some ICS roms tonight when I get home!
that's great, glad you managed you fix this yourself, well done and enjoy your SGS
Hopefully someone can help with this. I'm running Yuki 2.1 on my phone and my phone will connect to any pc and charge but will not be recognised as a device. Even after removing all USB devices with USBDVIEW i get no luck.
So steps I have tried:-
1.) Restarting everyting, phone and computer.
2.) Hard Reset phone
3.) Uninstalled all phone related software (zune, wp7 sdks etc)
4.) Different USB cables
5.) Disabled virus protection
Now I as far as I am aware I could just flash another Rom through magdlr (havent checked if this will actually work yet) but I only have the one sd card at the minute and because im using Yuki it'll be locked. So without being able to sideload the unlocker am I screwed? or can anyone think of something I can do?
I forgot to mention I also tried connecting to it via Ubuntu and both magdlr and WP7 dont appear to connect yet the phone charges fine. I'm stumped guys, any ideas?
the phone charging has nothing to do with windows desktop recognizing your phone.
what you said about ubuntu doesn't make sense...what are you saying about ubuntu?
i've found sometimes it takes a while for the pc connection to recognize the phone...shutdown phone an pc. try again. don't use pc to charge your phone..use external charger.
go into devices in the control panel..remove hd2 entries...reboot pc, try connecting.
OK what I am saying about both Windows (Multiple versions on multiple computers from Win7 to Xp) and Ubuntu (desktop os) is neither of them recognise the device what so ever, it is not a driver recognition issue, the device is apparentley not connected. There is no sign of it being connected to the PC at all, except for the fact it DOES charge. I have removed all previous drivers (including on my own pc where HD2 appears under devices & printers as suggest above), software and restarted both deivces many times since.
I am not charging my HD2 via the PC, I charge it from the wall. What I am saying is when it is plugged into a computer it does charge but according to the PC's it is does not exist as a connected device. Let alone recognizing the phone. This has only happened since this particular boot of Yuki 2.1, I have had multiple other Roms including this one before and never had this issue before.
I have connected it to computers on which the phone has never been conected to, and others that it has worked on all with multiple cables. So I am under the impression it is a phone issue, unless I have been a real derp and you can think of anything I may not have.
it could be a phone issue. i've always had yuki rom my phone, currently v2.1since first out, and no problems whatsoever. as i said, the phone charging via pc has nothing to do/with the pc recognizing the phone...it's a straight usb port power connection like connecting to any usb port.
see if you have the same issue with a different rom.
Thanks for your help. Think I have sorted it now.. I don't know why I didnt think of it sooner but I checked the usb port on the phone and the internal "pins" had been pressed up against the side of the connection so werent making contact with the cable. Looks like it was happily taking a charge like that but no data connection... seems to have just been a coincidence that after finishing installing yuki again that I was a total drip and mashed the charge into the port bending the pins.
So happy now I can keep my beloved HD2, untill the quad core run of WP8 devices are released.
I had the same problem in my MAGLDR mass storage USB phone connected to the PC but not in WP7.5, eventually was a problem with the cable.
glad to hear it was just misaligned pins.
Might also be the cable. I think I've got a similar problem - using the original USB cable Zune recognices the device, using another cable it doesn't (Unknown hardware). But the phone is charging with both - and I don't see any damaged pins on the phone.