Database Users

Screen glitches/freezes (To do with magnetic case)

Hello from down-under ,
I've come to put forward a problem myself and a few others are having over at the Mtekk forums. I currently just purchased an I-Mate JasJam on Telstras' new NextG network and have been using it for about a week and a half. As this fantastic piece of equipment is a little on the expensive side, I wanted to make sure it was kept safe all the time, so I began to use (no matter how silly it made me look ) the I-Mate supplied Pouch, little did I know it did more damage then not using it...
After investigating over the last few days, It was concluded that the magnetic found in the supplied Pouch had some diverse effect on the switching on Landscape to Portrait mode when removing the JasJam from the Pouch to answer/make a call, play a game or send a text message; often resulting in a 'bugged' or 'glitched' screen, stuck between either Landscape or Portrait etc (I fixed by removing the JasJam and sliding out the Keyboard and back in).
After I few days I thought that this couldn't be right for a brand new machine and took my problem to the Internet in which I found others with the same problem. Since then I have stopped using the supplied Pouch and am now looking at purchasing the Krussel Orbit Pouch as a magnetic-less replacement (any users with one, I'd love your feedback). I am making this thread to see if any users of the XDA-Developers board have faced this issue and ask one further question:
1. Since I stopped using the Pouch I can only find one annoying trait left, whenever I switch the Screen back on from 'Standby' mode I seem to receive a small 'glitch' in the Today Screen if the device has been locked, if the device has been left unlocked the Screen can be switched on/off with no issue - does anyone else have this problem, I'm concerned that the magnetic pouch has caused some internal damage...
Thanks,
Elite_Gamer04

Hi, there is a bit more about this problem in the accessories thread, I noticed the magnet causing issues and wondered about internal damage as you did, even possibly causing the align issues, but a few people reported back they had been using the case from day 1 and while it affected the landscape/portrait, they had no align issues or any other problems, so I don't suspect that there is any internal damage occurring..I do wonder about your screen glitch but without actually seein it..I haven't a clue, also do you have a lot of today plugins?..could possibly be one of them is buggy..I'm not sure, but the case does certainly suck, I was immediately concerned with the magnet strength, off topic..but on my device if my thumb is a bit damp or any metal touches the aluminum bezel around the ear piece of the phone..the screen will flicker.

Thanks for your reply Chaotic, My device is in the same state as when it come out of the box, so this isn't a 3rd party issue. I have tried removing/adding the default Today Screen icons to see if it makes an issue to the 'glitching' of my screen when it on/off and it makes no difference, only thing I can see that makes it not happen *sometimes* is when the device is not locked.
Well thats one user without my issue, hoping someone will report it, or I'm going to get a replacement.
*If your testing to see if you have the same issue as me, simply hold your device in your hand (try both with it Locked and Unlocked) and push the top right-hand side button which should switch your screen off, press it again for it to come on. If you see a sort of 'glitch' of white on your Today Screen and then it fixes itself (I'm talkin 1-2 seconds) you have the same as me.*

Hi chaps,
I've used the magnetic pouch from day one with my UK T-Mobile Vario II and am still yet to see the landscape/portrait switching issue when removing the Vario II to answer a call.
I had a theory about this, and it's probably going to get shot down in flames for it's obviousness, but I'll mention it anyway... Could the problem be down to the machine being powered down (manually or automatically) while in Landscape mode... then when switching on automatically when a phone call is received, the phone tries to switch back to portrait mode but gets stuck?
I have road tested this theory on my own Vario II and have not seen the problem at all, but my ROM may handle things differently to yours? Apologies again if this suggestion is obvious.

elite_gamer04 said:
Thanks for your reply Chaotic, My device is in the same state as when it come out of the box, so this isn't a 3rd party issue. I have tried removing/adding the default Today Screen icons to see if it makes an issue to the 'glitching' of my screen when it on/off and it makes no difference, only thing I can see that makes it not happen *sometimes* is when the device is not locked.
Well thats one user without my issue, hoping someone will report it, or I'm going to get a replacement.
*If your testing to see if you have the same issue as me, simply hold your device in your hand (try both with it Locked and Unlocked) and push the top right-hand side button which should switch your screen off, press it again for it to come on. If you see a sort of 'glitch' of white on your Today Screen and then it fixes itself (I'm talkin 1-2 seconds) you have the same as me.*
Click to expand...
Click to collapse
I assume you are referring to the lock/unlock option found on the Today screen? I also see a short white screen delay when using this Today screen option.
I also see an even longer delay when using the password/pin lock option. Probably something to do with the locking program checking to see if the preset time delay for locking and requesting the password/pin has passed.
Disabling both options makes starting up a lot faster, although you may of course need these options enabled. I'm sure it's something that will be resolved by the manufacturer in time.

elite_gamer04, I hadn't ever used the lock on my device, so I enabled it just to test, and there wasn't any differences, I also wasn't sure of what the actual glitch was, but since you mentioned it I did some further investigating, I do notice a white screen when coming back from standby, but it lasts no longer than half a second..definitely not 2 seconds.
g00nerz, its all good, all info around here is appreciated, but there is definitely an issue with the case magnet, I don't have a single landscape/portrait issue unless I put it in the bundle case..I use a modded aluminum case at the moment..but if I switch back it happens, I'm pretty sure the words "bundle case" are in the title of the post with others with this issue if you want to check it out.
I have read where some people were discussing that they thought some had different screens..that could be why you haven't had this issue or maybe it is ROM related, but from what I understand its been a variety of brands with this issue...now that I think about it..I wonder if all the brands bundle cases are the same?
I think its Mike(I hope I got that right) that has tore one of these apart..few posts about it with pics on the forum he might know, but anyhow I wonder if theres actually a hardware switch that triggers the switch from portrait/landscape when the slide out kb is opened, and the magnet is affecting that..could also be it was revised on some models.
I'm just speculating/guessin on what might be causing it, I really haven't any solid info other than some people definitely have an issue with the case, including me.

I also see a short white screen delay when using this Today screen option
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Click to collapse
I <3 you hehe. Thank god its not just me . Yes I was referring to the 'Device Lock' and 'Device Unlock' function on the Today Screen. When it is Unlocked and I switch on/off the screen I see no 'lag' or 'white glitch' but with it on I see a small 1-2 sec lag. Anyways as you have confirmed it also I don't have to worry about returning mine and will get on with my new Krussel case I'm about to order.
Thanks
P.S If others are having this issue, or know of how to fix, don't hesitate to post.

Please consider that the use of wifi may drasticely slow down the device's power up. I do use the default case with the strong magnet, and when I power up my device with the wifi enabled it takes a while until he completely awake; the wifi plus the switch landscape => portrait (thanks HTC case) slow it down.
I am also experiencing the "auto answer" issue; from time to time when I put my device off its case it answer to the incoming phone call, but till now I was not sure that the case could be involved; are you sure about this? I tried to give some testing but I was not able to reproduce it; it only happen when it is not expected to happen

elite_gamer04 said:
Hello from down-under ,
As this fantastic piece of equipment ......the I-Mate supplied Pouch, little did I know it did more damage then not using it.........I switch the Screen back on from 'Standby' mode I seem to receive a small 'glitch' in the Today Screen if the device has been locked, ....
Click to expand...
Click to collapse
Hi elite_gamer04, As you had rightly mentioned this is really a fantastic device and no doubt about it.....like you I had the same problem when I bought it around 2 months back.
I was breaking my head as to why its happening, it looked for me as if the device hangs on and off...but did not notice keenly the instances when it happened as removing it out of the pouch was too normal a thing that did not hint me that it has something to do with the issue...But I was totally broken and disturbed and decided somehow I am going to get a replacement. I took it to the service centre and the guy there (very smart) as soon as I mentioned about the problem ( I went there thinking that it has something to do with the sliding mechanism) responded spontaneously taking the pouch opened the flap and took the magnet side over the screen and showed it to me....wow yes...its the pouch which was the culprit as we noticed the screen going crazy....Anyway I was relaxed but from that instance I kept aside the pouch that came with the pack and I am currently using a different one from the stores. Till now I have noticed no glitches and am happy I own a real amazing fast device.
About the other glitch you mentioned when the phone is locked yes I tried and it is there even for me but I dont think its a major issue for you to replace the device as its something to do with the screen refresh rate and memory which am sure would be fixed by new ROM upgrades in the days to come...but relax rest assured you own a fantastic device.
All the best

Thanks for posting this about the screen - I thought I was going nuts. I bought a replacement pouch that has a belt loop - so slightly more secure than the clip. But when i started using it - it always switches to landscape mode.
I'll have to find one without a magnet i guess!

mda carrying case-magenets

anyone else have the philosophy that the magnet on the case (that which holds the flap to the case) will mess up the mda/wizard...i have not used my case yet because of this rumor....any thouhgts on this?
thanks

The MDA doesn't have any kind of magnetic media in it (HD or Floppy) so the magnets wont cause problems. I would be concerned about putting something like an ipod in that case, since the ipod has a HD.

it has magnets that tell the device whether it is open or closed so if you use magnet case the screen can turn landscape automatically.

I have kept my phone in the case every day for the past 9 months..... no problems so far.

Thanks
nasodotcom said:
it has magnets that tell the device whether it is open or closed so if you use magnet case the screen can turn landscape automatically.
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I was wondering why my wizard was "flipping" almost always I took him out of the case..
Never thought about the magnets though..

Ah ha, one of lifes little mysteries solved!

Hermes broken? Clicks upper right corner constantly!

I've had my 8525 for about 3 months, and now it constantly clicks the upper right hand corner and exits all of my programs! I'll soft-reset and sometimes it wont boot up, it just hangs at the windows logo screen. I upgraded the ROM to the newest from Cingular thinking it was some program that was doing it, but it comes back.
When it's in portrait mode, it's the upper right hand corner. When it's in landscape, it clicks the start button(upper left) so I dont think its a program thats making it click, but something physical touching that certain spot. Anyone have any idea?! I thought something was stuck in there but it's clean.. this is so annoying, I cant even make a call since it clicks exit when it comes up! It stops SOMETIMES for a few minutes but then it comes back after a while.. anyone else?

Give it a yung choo kung foo whack, take a run-up.
...
Sounds knackered, you could try the screen alignment fix, pressure from the gasket may be causing this:
http://wiki.xda-developers.com/index.php?pagename=How to fix the Screen Aligment issue
Your best bet is to send it back for repair though .

I bought it off ebay.. so no warranty
It's weird because I take a very slim credit card( 1/2 the thickness as regular cards) and slide it in and bring up the plastic around the screen and it STILL does it!! nothing is touching the screen at all. Also, my alignment is still spot on perfect.. what gives?
Oh yeah, I did smack it a few times and it works sometimes.. It's been okay right now for about an hour but I know it's going to be short lived..

Did you try loosening the screws?

MilanoRex said:
I've had my 8525 for about 3 months, and now it constantly clicks the upper right hand corner and exits all of my programs!
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Click to collapse
Yours is the third or forth report of that error. My Trion had the exact same problem, and I needed to exchange it (bought it new from O2, so it was under warranty).
None of the screen alignment fixes I tried made any difference. The problem was also temperature dependent - when the Trion was cold, everything was okay. Leaving backlight on and listening to MP3s for five minutes was enough to make the problem appear - first, only a few fake 'taps', then more and more, and eventually the screen didn't recognize any of my taps at all.
So it seems to be a hardware issue. The only software solution I could think of: back in WM 2003 days, there was a registry setting to increase/decrease the touchscreen sensitivity. If it still exists in WM5 (don't know, sorry. Others may be able to tell you), you could try setting it to be quite insensitive. Might help.
Cheers
Daniel

tadzio said:
Yours is the third or forth report of that error. My Trion had the exact same problem, and I needed to exchange it (bought it new from O2, so it was under warranty).
None of the screen alignment fixes I tried made any difference. The problem was also temperature dependent - when the Trion was cold, everything was okay. Leaving backlight on and listening to MP3s for five minutes was enough to make the problem appear - first, only a few fake 'taps', then more and more, and eventually the screen didn't recognize any of my taps at all.
So it seems to be a hardware issue. The only software solution I could think of: back in WM 2003 days, there was a registry setting to increase/decrease the touchscreen sensitivity. If it still exists in WM5 (don't know, sorry. Others may be able to tell you), you could try setting it to be quite insensitive. Might help.
Cheers
Daniel
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Click to collapse
Thanks for the reply, now that I think of it, it only happens when it's warm. Looks like I'm SOL. Oh well, I guess ill put up with it until the iPhone comes out.. ill try loosening the screws too.

Your case is putting pressure on that part of your screen. It is not device specific. Slip a piece of paper under the case to check for clearance. I use under the case screen protectors and have seen this before. You may be able to simple pry the case and create some clearance.

I have exactly the same symptoms. It seems the registry settings do not exist in the Hermes to adjust the sensitivity so I am thinking return for replacement must be the only option. Argh! I feel defeated

MilanoRex said:
Thanks for the reply, now that I think of it, it only happens when it's warm. Looks like I'm SOL. Oh well, I guess ill put up with it until the iPhone comes out.. ill try loosening the screws too.
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Click to collapse
The iPhone? You're going to actually exchange this beautiful piece of full-fledged mini-computer &phone in one goodness for an iPhone? Note: This was not meant to flame anything or anybody. If you feel that I have, I deeply apologise.

jotham said:
I have exactly the same symptoms. It seems the registry settings do not exist in the Hermes to adjust the sensitivity so I am thinking return for replacement must be the only option. Argh! I feel defeated
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Click to collapse
I've inserted a small piece of plastic between the frame and the screen (one month ago).
Here you will find a resume of proposed working solutions
http://forum.xda-developers.com/showpost.php?p=1056346&postcount=227
Can you tell us the serial of your Hermes? (HTC62xxxxx, 63, 64)

That is the same problem I had with my 8525. I tried ALL the solutions here in the forum but nothing solved it. I finally returned it to Cingular and they gave me a brand new one with zero hassle. Two weeks in on the new one, and it's working like a champ (knock on wood).

the S/N is HT657xxxx
Nothing is putting pressure on the screen, I've pried some clearence between that part of the screen and it still does it. I dont even have a Cingular account, so I doubt they'd help me
My only other option is to take it apart(following the japanese website instructions) and see what's going on.. Maybe something underneath the screen is doing it? I dont know..
Oh yeah, not only did i loosen the screws behind the screen but I completely removed them and it STILL does it. I found the registry setting for screen sensitivity and lowered it from 7,xxxx to 5,xxx and it did nothing..

Help - phone keeps redialing

I have a Krussell case with a magnetic latch. When I close it with the pda on, it sometimes redials the last number used (usually my wife). Of course I don't realise this coz I have just closed the case so I usually end up with my pocket going "Hello? Sean?" etc.
At the moment it looks like I need to return the case unless someone has a better idea.
Thanks
Sean

if you've narrowed it down to the case then thats your issue :|

fone_fanatic said:
if you've narrowed it down to the case then thats your issue :|
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Click to collapse
Well yes, but I was hoping for an answer that let me keep my case. Surely there must be some way to stop the redial.

Use the keylock and power off the phone?? (standby not fully turned off)

SeanX said:
I have a Krussell case with a magnetic latch. When I close it with the pda on, it sometimes redials the last number used (usually my wife). Of course I don't realise this coz I have just closed the case so I usually end up with my pocket going "Hello? Sean?" etc.
At the moment it looks like I need to return the case unless someone has a better idea.
Thanks
Sean
Click to expand...
Click to collapse
The re-dialling is not to do with the magnets, that might re-orientate your screen that has a magnet operated switch for landscape mode but it will not do anything else. I am not at all surprised that if you are putting the device away while on, that keys get pressed and number dialled. This will happen with any case. The Hermes keys are ery easily pressed without much pressure.
mrvanx reply is the answer.
Mike
Mike

mikechannon said:
mrvanx reply is the answer.
Click to expand...
Click to collapse
. Ive updated the wiki page accordingly.

Krusell Quick Mounter

Hi Guys,
I bought one of these and as "good" as it may seem, just warning you off, or at least giving you notice.
The magnet affects the phone and operates the screen by it's self.
Well, that's a little miss leading. What it does is I think, is tell the phone that you have opened the slide.
So depending on your settings, whenever you attach the phone it will either unlock it, open the dialer, read your sms messages or start pressing the soft keys.
Apart from the ridiculously poor delivery (1st class postage arrive 7 days after shipping. A parcel from US came quicker" ) that I don't know whether to blame on them or Royal Mail, I must of got the one adapter with no bloody adhesive on the back! Industrial sticky tape needed, that's if I decide I can live with the unlocking!
*mods* Really sorry, I didn't notice the "accessories" thread. I only hang out in this one, I've only just noticed it.

Sorry to hear you are not very happy with this, i've had one for a while and i reckon its one of the best i've had. as well as being small and discreet the magnet holds the pda even when driving down dirt tracks and over speed bumps.
The magnet does occasionally set off the quick list but it has already been mentioned on this forum that it is activated by magnet it just depends where you put the adapter

i dont know about you guys but im keeping magnets well away from my device.

kerrance76 said:
The magnet does occasionally set off the quick list but it has already been mentioned on this forum that it is activated by magnet it just depends where you put the adapter
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Click to collapse
Do you have a Dual then? Where is your strip to attached the magnet?

After a bit of experimentation, if you place the strip horizontal just underneath the camera (in the center) then the magnet wont set off the phone!
Now I've fixed it with my own tape I'm really happy with it!

i've got mine right in the middle, covering the orange logo, after playi g with it a bit last night it seems to depend a lot on how quickly you move the dual towards the magnet and whether you go staraight towards it or come in from an angle. one thing i havent tried is disabling the quick menu, will give it a go later as i never use it anyway