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I have a strange issue. I can not hear anything out of the normal phone ear piece. The only way to hear a call is with the headset or the speaker phone. When i turn up the volume all the way it beeps out the ear piece and i can hear my phone call in the background. As soon as the beep stops I can no longer hear the phone call. I have tried wiggling the headset to see if it makes a difference, and it did not.
As a side note, when i got this thing, it is a T-mobile compact with an I-mate ROM load...i didnt do this, the guy i bought it from did.
Does anyone know how to fix this, or has anyone else encountered this issue before?
You got a lemon. Send it back.
I cant send it back. Anyone else have any ideas on how to fix this?
Jason
Problem is; there's a little switch in your headphone socket, when you plug your headset it turns off the internal sound, and when u unplug it should normally turn on the internal sound. But if the switch is locked, jam does not recognize that u unplug your headphone.
My solution is, plug-unplug your headset's plug (or something thinner) several times in different angles carefully to your socket while your jam is playing something. Till u hear the sound.
Mine is ok now. And I don't use any 3. party plug adaptors anymore.
http://forum.xda-developers.com/viewtopic.php?t=16589
There is an issue with some XDA where the headphone socket jams after using the headset, insertion/removal/insertion or jiggling of something in the socket often frees it, or maybe a squirt of switch lubricant.
http://forum.xda-developers.com/viewtopic.php?t=16405
27 said:
or maybe a squirt of switch lubricant.
Click to expand...
Click to collapse
DON'T DO THIS. Switch lubricant is oil based and because it's very fine and sprayed under pressure, it gets onto every nook and cranny. If it gets under your screen it will ruin it.
Jason Gamage said:
I cant send it back. Anyone else have any ideas on how to fix this?
Jason
Click to expand...
Click to collapse
I don't see how you cannot send it back, unless it is stolen.
See if the guy you bought it from will do a refund. If not, try and find out where he bought it from in (e.g. nowicom or mobilejoker in Germany?), and get proof of purchase if possible. Email the original supplier with the serial number and ask if they can do a warranty repair or replacement.
T-Mobile now do the MDA Compact in the UK. Contact T-Mobile customer services and see if they will repair it. You will need to reflash it with T-Mobile ROM before you send it to them.
If no joy, try HTC themselves, who make the device. You can check your serial number and log a ticket on http://www.htceurope.com.
At the end of the day it's still covered by the manufacturer's warranty, so there's no reason why you shouldn't be able to get it fixed. Let us know how you get on.
Anonymous said:
27 said:
or maybe a squirt of switch lubricant.
Click to expand...
Click to collapse
DON'T DO THIS. Switch lubricant is oil based and because it's very fine and sprayed under pressure, it gets onto every nook and cranny. If it gets under your screen it will ruin it.
Click to expand...
Click to collapse
... and squirting your device full of lubricant will almost certainly invalidate your warranty.
Ineedtoys said:
Anonymous said:
27 said:
or maybe a squirt of switch lubricant.
Click to expand...
Click to collapse
DON'T DO THIS. Switch lubricant is oil based and because it's very fine and sprayed under pressure, it gets onto every nook and cranny. If it gets under your screen it will ruin it.
Click to expand...
Click to collapse
... and squirting your device full of lubricant will almost certainly invalidate your warranty.
Click to expand...
Click to collapse
:mrgreen: :mrgreen: :mrgreen:
Those aren't my words, they are from the threads I posted links to.
Maybe I should've quoted rather than copied.
27 said:
Ineedtoys said:
Anonymous said:
27 said:
or maybe a squirt of switch lubricant.
Click to expand...
Click to collapse
DON'T DO THIS. Switch lubricant is oil based and because it's very fine and sprayed under pressure, it gets onto every nook and cranny. If it gets under your screen it will ruin it.
Click to expand...
Click to collapse
... and squirting your device full of lubricant will almost certainly invalidate your warranty.
Click to expand...
Click to collapse
:mrgreen: :mrgreen: :mrgreen:
Those aren't my words, they are from the threads I posted links to.
Maybe I should've quoted rather than copied.
Click to expand...
Click to collapse
I know. Doesn;t change the fact that it's really bad advice.
I bought it from a guy on ebay. He is asking me to send it back to him so he can get it fixed. I tried plugging and unplugging the headset but that didnt work. I will see if he can tell me where he got it from and see about getting it fixed.
Thanks,
Jason
Next questions, where can i get a t-mobile rom so i can get this fixed?
Jason
cruisin-thru said:
It isnt something that can be fixed by rom upgrade, it appears to be a hardware fault on the headphone socket, this can normally be freed off with a bit of patience, reference the spraying of switchgear spray, I have used this solution and it works to free off jammed switches and relays etc, obviously you do not drown the thing in the spray, you could spray the end of the plug and insert that and hope it will penetrate it also.
Click to expand...
Click to collapse
cruisin-thru - you miss the point.
If you send an MDA Compact to T-Mobile with an "unauthorised" ROM, they are perfectly within their rights to refuse to honour the warranty by saying that it has been tampered with and mis-used.
Similarly, traces of oil inside the unit could be classed as being outside "normal use" or the result of an unauthorised repair attempt. These are standard exclusion terms of any warranty.
Whilst switch cleaner may be suitable for large electro-mechanical switches and relays, it is *not* suitable for delicate micro-electronics like the MDA. Switch cleaner spray is designed to penetrate *everyhere* it can in the most inaccessible places - so you cannot just hope it won't get where it shouldn't. Not only is there a risk of it contaminating the screen or touch membrane, it can also permanently damage buttons and keys within the unit that commonly use conductive rubber or capacitance membranes instead of old-school "contacts".
Neither is it likely that the headphone socket would be jammed with dirt, grease, carbon or oxidation, like you would find on a old relay, when the device cannot be more than a few months old. It's not an old car! The headphone contacts are probably gold plated - but only to a few microns. Putting oil in there will damage this coating and simply as as a dirt magnet, leading to even quicker failure.
Jason's MDA is still under the manufacturer's warranty. Why risk that being refused by attempting a botched repair?
Jason Gamage said:
Next questions, where can i get a t-mobile rom so i can get this fixed?
Jason
Click to expand...
Click to collapse
There are several threads on this forum pointing to the right places. Might be easier to let the guy who sold you it put it right though, as it is a fairly involved process and you could end up with a paper weight!
Or send it to T-Mobile or HTC and hope that they don't notice, or object to, the ROM.
I had this EXACT problem with my MDA compact a few months ago, but it went away after 2 days. Very strange. Try taking your SIM card out and putting it back in. Also try bringing the volume up and down.
Same problem
Just thought i'd share:
I had the thing for 2 days, then discovered the same 'no sound thru earpiece problem'. Offcourse they wouldnt swap the thing here... and now its been gone for 3 weeks...
apparently they ARE gonna swap the insides of the phone.... Go figure... they could have spared themselves the trouble by just giving me a new one right away...
I don't know why this setting can solve this problem (May be).
Go to
start > Setting > Connection > USB to PC
Step:
1. Uncheck USB to PC
2. Start > Setting > System > Screeen > Calibration the Alignment of Screen
3. Soft Reset.
My friend also use CHT9000 (Taiwan Version) and told me this method. After the above mentioned adjustment, not alignment problem up to this moment.
I also use this method. 2 days gone, no alignment problem was found. I will keep to update this post in the future.
Hope it can help. :roll:
anyone else tried this? anything to comment?
vapor said:
anyone else tried this? anything to comment?
Click to expand...
Click to collapse
There is a thread or two about this on the general side or somewhere.
"Search" will work fine.
I tought it is working but not.
I have contacted with the local HTC/QTEK partner.
Waiting for the official solution.
BR,
Joe
I think that I may have a proper fix. my alignment seemed to be fixed by a rom upgrade but has been getting prgressively worse for a few days. Last night I tried something hardware based. I will test this for two days before I will say what it is but I have had no misalignment issue in the few hours since I did it.
Phil
could you post what you did so even if it doesnt work, we would know?
vapor said:
could you post what you did so even if it doesnt work, we would know?
Click to expand...
Click to collapse
Ok it hasn't shifted at all today!
I was going to open it up to have a look at the rubber gasket that was mentioned in another post but chickened out!
Optional but probably a good idea; turn off and remove the battery.
1) Slide keyboard out and turn face down.
2) There are 2 tiny screws on the back of the screen that need to be undone. They have thread lock on them so a small crack will be heard as it releases.
3) Once the screws are out a further small crack noise may be heard. That'll be the tension being taken off the screen!
4) Put the screws back in and tighten (or should that be TyTN?). Do not over tighten these as it is only plastic.
5) If necessary realign the screen (hopefully for the last time)
As kind of proof that this has worked, this post was made from my v1605 on hsdpa while I was talking on the phone using bluetooth and got very hot and didn't need any realigning!
Hope it works for others!
Phil
I have the O2 Trion and my screen will be slight misaligned at the right side (cant use the vert scroll bar) . Is this exactly your problem ?
Does your problem happened again, if not could you post some pic/steps on how you did it ?
Thanks :roll:
4) Put the screws back in and tighten (or should that be TyTN?). Do not over tighten these as it is only plastic.
as long as there is no excessive used here, that is what you mean right?
sectorlord said:
I have the O2 Trion and my screen will be slight misaligned at the right side (cant use the vert scroll bar) . Is this exactly your problem ?
Does your problem happened again, if not could you post some pic/steps on how you did it ?
Thanks :roll:
Click to expand...
Click to collapse
That's what mine was doing when it got hot but it has been perfect all day!
vapor said:
4) Put the screws back in and tighten (or should that be TyTN?). Do not over tighten these as it is only plastic.
as long as there is no excessive used here, that is what you mean right?
Click to expand...
Click to collapse
You're correct. Before I did this one screw was clearly at an angle and afterwards it was straight.
If anyone else has success let me know and I'll try to get some photos and do a how-to on the wiki.
Phil
i tried this out for my friend and he claims that while it did fix the alignment problem on the right side, sometimes the screen becomes slightly misaligned. could be that i tightened a bit too hard so will look into this.
I'll try to get some photos and do a how-to on the wiki.
Click to expand...
Click to collapse
yes please
hi ...
when I undone the 2 screws.. i dont hear ANY noise... but I remove and returned it a little bit untight.
Let see... :roll:
Anybody had any success with this?
I haven't had any alignment issues since I did this 2 days ago.
Phil
low405 said:
Anybody had any success with this?
I haven't had any alignment issues since I did this 2 days ago.
Phil
Click to expand...
Click to collapse
When I did it for my friend, he claims that the screen, while does not have as serious an alignment problem as before, still has it. Its not that bad.
He notices that the problem usually comes after making a call. No matter how long the call (whether for 1 min or 40 mins), the screen will be slightly mis-aligned and needs to be re-aligned. Things like pressing the 'ENTER' button on the phone pad does not work unless he presses a certain part of the button.
Any advice for him?
low45,
I undone the 2 screws but hear no click or crack and return it back not so tight... is that the correct way... I will monitor mine, since it only happening once a day..
Though I do not hv one but I can inform that it is the bad quality of work..this has been happening to all the recent G4 Wizards and Prophets with SZ series serial number.
I think thehardware design has gone wrong..
Pls check yr serial number..if they start from HT or SZ
i think all the HTC Hermes manufactured are of the HT version
screw no help
ok... after a day.. it happened again...
I just hard reset and did not load the extROM last night... let see .. :roll:
me i go back to change it
i have HT630xxxx and no probleme
I just picked up another 8525 after returning the first one to checkout the Blackjack. I wanted to make sure I at least tried it before my 30 day return policy kicked in. I noticed on my second 8525 the keyboard does not lock into PDA mode as secure as my first one. It seems that the top part of the phone locks better then the bottom. So when I hold it has a phone I tend to slide the keyboard open a little. Has anyone had these issues? It just seems to easy on the second one to unlock/open the keyboard.
brmcguire said:
I just picked up another 8525 after returning the first one to checkout the Blackjack. I wanted to make sure I at least tried it before my 30 day return policy kicked in. I noticed on my second 8525 the keyboard does not lock into PDA mode as secure as my first one. It seems that the top part of the phone locks better then the bottom. So when I hold it has a phone I tend to slide the keyboard open a little. Has anyone had these issues? It just seems to easy on the second one to unlock/open the keyboard.
Click to expand...
Click to collapse
I'm afraid this is a fairly common problem. The metal runners/sliders have small indents at each end (cannot see these unless device is dismantled) that create the click into place when the sliding blocks attached to the base part slide over them.
These indents are often too shallow to create a nice firm click and in extreme cases the actual runner has sprung apart where small micro welds have broken.
There are fixes for this but only for those that don't care about their warranty and want to dis-assemble the device. I have done this fix and it now requires a very firm two thumbed push to open. However I do not recommend you do this when there is the possibility of exchange/return or repair.
Mike
If you decide to do it on your own I can vouch for Mike's method. He emailed me the process and I posted it on the WIKI.
barrydavisjr said:
If you decide to do it on your own I can vouch for Mike's method. He emailed me the process and I posted it on the WIKI.
Click to expand...
Click to collapse
Sounds like its possbile then. Where in the Wiki can I find the how-to? I looked and could not find it. Thanks again for the information.
It is under the hardware overview at the bottom. andMike i added some props to you for the method!
Mike, you must of really nailed this process. I guess I have to try it now.
barrydavisjr said:
It is under the hardware overview at the bottom. andMike i added some props to you for the method!
Click to expand...
Click to collapse
Cheers barrydavisjr.
Did it all work out well for you, I hope so.
Thanks
Mike
mikechannon said:
Cheers barrydavisjr.
Did it all work out well for you, I hope so.
Thanks
Mike
Click to expand...
Click to collapse
Yes Worked perfectly!!!
I have not done it yet, but plan to soon. To clarify what your fix does is that it tightens the sliding keyboard rails? or provide a better click when its closed?
Just read your site. I think that answered my question. Thanks, I will try and post my success (...or failure).
Great fix. One of the little but annoying things about the device fixed.
sliding keyboard then freezes
hello, I got my device ! I'm very happy but when I slide the keyboard, and here the left 'click' then it freezes.
It is very strange, is there anything I can do ?
Thanks in advance for any suggestion
dam said:
hello, I got my device ! I'm very happy but when I slide the keyboard, and here the left 'click' then it freezes.
It is very strange, is there anything I can do ?
Thanks in advance for any suggestion
Click to expand...
Click to collapse
I don't think the "clicking" mechanism is what's making your device freeze. I believe its the display going from portrait to landscape mode what's probably making it freeze up. Have you hard reset to make sure there is no 3rd party today plugins that are having issues with switching to landscape mode?
sliding keyboard, frozen device
dear brmcguire, thank you for your answer. I think I have to be more precise.
When I slide the keyboard and stop before the "click", it is ok, it moves to the landscape mode without problem. Then, when I push untill it locks, on the right lock it is ok but when pushed untill the left lock, then it freeezes. To be precise, "freeze" means that the menu bar opens, and the tactil screen does not answer anymore to the pen, (I can still use the buttons).
That is why I believe it is a hardware malfunction, but I'm still a newby
Does anybody had a similar problem ?
Any help appreciated
dam said:
dear brmcguire, thank you for your answer. I think I have to be more precise.
When I slide the keyboard and stop before the "click", it is ok, it moves to the landscape mode without problem. Then, when I push untill it locks, on the right lock it is ok but when pushed untill the left lock, then it freeezes. To be precise, "freeze" means that the menu bar opens, and the tactil screen does not answer anymore to the pen, (I can still use the buttons).
That is why I believe it is a hardware malfunction, but I'm still a newby
Does anybody had a similar problem ?
Any help appreciated
Click to expand...
Click to collapse
Ok, I see. It does sound like a hardware issue. I would try exchanging it for a new one.
dam said:
dear brmcguire, thank you for your answer. I think I have to be more precise.
When I slide the keyboard and stop before the "click", it is ok, it moves to the landscape mode without problem. Then, ...,,,,,,,,,,,,
Click to expand...
Click to collapse
I think we're all agreed it has to be hardware. There is no software that operates when the "left" edge clicks into place. There are two circuits that operate softwarewise when the keyboard opens
1. There is a small magnet operated switch that changes portrait to landscape and that's working fine,
2. The light sensor above the "p" key top right which operates the keyboard backlight.
I don't think either of these is responsible.
At a guess either the Multi connector Mylar Cable for the screen/digitizer connection is getting trapped/pulled/stretched and partially breaking its connection or the click into place is creating an internal squeeze against possibly the "windows" button hardkey next to the Green Phone Key.
I think like brmcguire that I'd get it back to shop while still in warranty perhaps after doing all the usual things like a hard reset - just in case we're all wrong and it is software.
Or you just never quite open it far enough to click into place. I do this a lot, partly because I've got a really firm click into place on both right and left sides that if I'm just quickly using keyboard I find I can get every key without the final clicks.
Mike
thanks
I tried hardware reset but no change. Anyway, thank you so much for your anwers. Not that it works better, but to feel support is quiet healing.
cheers !
mikechannon said:
I think you're right, maybe we need a Hermes counselling and psychological support group. All charges forwarded to HTC of course!
Mike
Click to expand...
Click to collapse
ok, I gave back my device, I will see what happen. Thanks !
RE. loose keyboard
CAN someone give me the direct link to the wiki page bc i couldnt find it i dont know why, if you know how to do it you can also send me the directions but PLZ someone send me a link thanks again
Did this fix after fighting with a very loose slider from the beginning. This and Mob6 software and I love my TyTn again.
Thanks for the instructions and thanks for the wiki.
derf
My HTC Hermes fell on the floor. Fortunately, it remained largely undamaged except for two little things: The on-button and the camera-button do not respond anymore when I press them. However, the buttons do not seem to be completely destroyed: They just seem somehow disadjusted. I notice that from the sound and the movement when I try to press them. I might be able to get them back to work if I could just open the device or at least use clamps to pull the button and readjust it.
Has anybody ever had similar problems, or could give me any hint as to how to fix it without breaking the device.
Of course there is no warranty, otherwise I wouldnt be so foolish as to try to open it up or use clamps.
Thanx in advance for any hints.
Cheers
Michael
are u 100% there is no warranty? even if you bought it from ebay try contacting htc directly.. dont tell them u dropped the phone obviously.
michaelbarrero said:
My HTC Hermes fell on the floor. Fortunately, it remained largely undamaged except for two little things: The on-button and the camera-button do not respond anymore when I press them. However, the buttons do not seem to be completely destroyed: They just seem somehow disadjusted. I notice that from the sound and the movement when I try to press them. I might be able to get them back to work if I could just open the device or at least use clamps to pull the button and readjust it.
Has anybody ever had similar problems, or could give me any hint as to how to fix it without breaking the device.
Of course there is no warranty, otherwise I wouldnt be so foolish as to try to open it up or use clamps.
Thanx in advance for any hints.
Cheers
Michael
Click to expand...
Click to collapse
The Hermes is actually quite durable. Chances are the button switches just need tweaked back into position.
Have a look here under Hermes Practical Fixes.
http://michael-channon.spaces.live.com
One really obvious/not so obvious thing to check is that the battery is still in position. One report I saw was where a guy dropped his Hermes, thought it was totally dead but it was just that the battery was just out of position.
Mike
My 8525 has a small problem that's been lingering. Everytime I hit the power button (to wake it up, not power up), it has defaulted to landscape mode and after a few seconds resolves back to normal.
It's a bigger problem when I get a phone call, because I cannot answer the call (soft keys won't work) until it switch back to normal view.
I haven't tried uninstalling all of my program to see which one is causing the conflict problem, but would prefer not to do that. I have stuff like RL today, SPB, Google bar, etc running on my today screen.
Anyone else have this problem or have a suggestion on any settings I can look into to try to fix this?
Thanks!
.......................
Most likely because you keep it in a pouch with magnetic catches. The screen orientation switch is magnetically operated and drawing it out of the pouch (or even just sitting in it) can operate the switch.
Mike
mikechannon said:
Most likely because you keep it in a pouch with magnetic catches. The screen orientation switch is magnetically operated and drawing it out of the pouch (or even just sitting in it) can operate the switch.
Mike
Click to expand...
Click to collapse
Wow. I never heard of that before. And I do keep my 8525 in a BodyGlove pouch with a magnetic clasp.
But it didn't have this problem before I upgraded to a cooked ROM and added a bunch of programs though.
I'll experiment keeping it out of the pouch and see if it solves the problem or not and let you know.
Thanks.
JK8732 said:
Wow. I never heard of that before. And I do keep my 8525 in a BodyGlove pouch with a magnetic clasp.
But it didn't have this problem before I upgraded to a cooked ROM and added a bunch of programs though.
I'll experiment keeping it out of the pouch and see if it solves the problem or not and let you know.
Thanks.
Click to expand...
Click to collapse
Well you can test whether it's the case or not. Does it ever do it when it's not been in the case - maybe overnight or just try leaving it out of the case to see if it ever goes to landscape. You could temporarily try a different method of carrying it around - not trouser/pants pocket though Hermes doesn't like that at all.
If you pass the magnets on the pouch around the case, you'll soon find the location of the magnet operated switch.
Mike
mikechannon said:
Well you can test whether it's the case or not. Does it ever do it when it's not been in the case - maybe overnight or just try leaving it out of the case to see if it ever goes to landscape. You could temporarily try a different method of carrying it around - not trouser/pants pocket though Hermes doesn't like that at all.
If you pass the magnets on the pouch around the case, you'll soon find the location of the magnet operated switch.
Mike
Click to expand...
Click to collapse
I did try holding the 8525 next to my case and you're right, the magnet in it is triggering the phone to switch to landscape mode, so that has to be the culprit. Good call there.
I guess I need to find a new case with a snap or velcro or something...