Related
Hi Guys,
New to the ppc scene, so please be gentle!
I've had a search through the forum, and can't find the answer to my problem, so please help me, if you can.
I have just been given an imate jam by my dad, his old work phone. It hasn't been used for approximately 6 months, so I had to charge the battery (and back up battery) to get it up and running.
Now I've got it charged up and switched on I've encountered a problem:
When I connect my Jam to my PC (XP Pro) it lights up the charge LED but then nothing, no installing drivers or anything. When I start activesync it doesn't see the Jam, when I go to device manager on my pc it's not there.
The Jam has also reset itself a few times, so I was thinking I should upgrade/reflash the software - but I can't do that when the PC doesn;t see the Jam.
Have I missed something, done something stupid or is the Jam knackered? Any help would me muchos appreciated
Many thanks in advance.
My device is an imate jam, details below:
ROM Version: 1.03.00 WWE
ROM Date: 11/01/04
Radio Version: 1.01.00
Protocol Version: 1337.38
Ext ROM Version: 1.03.163 WWE
Not sure if this helps anyone help me with my problem, but thought the more information the better!
Thanks in advance for you help
Check your connection settings in ActiveSync.
Ok, I've just tried the settings you suggested, though for some reason I can only select COM4?? I'm using activesync version 4.1.4841.0
When I try and connect I get the error shown in the attached image
Although some have had luck with AS4.x, others as well as myself have experienced that it doesn't work very well with the Magician. Use AS3.8 and it works flawlessly.
ok, I've changed to activesync v3.8 and still no joy - it just goes in circles looking for the device on COM4
I'm showing:
COM1 Not Installed
COM2 Not Installed
COM4 Available
Infrared Port Not Installed
USB USB is Available
This is driving me crazy!!
Normally when the magician is plugged in to the usb port, windows should recognize this and go through the usual driver installation procedure. If not disconnect the magician, switch off all settings in AS and reboot your PC. After the PC has booted and you logged-in, connect the magician to a different usb port. If the windows plug+play install routine does not appear, go to control panel and add the device manually. Once the device is added, then put back your settings in AS.
ok, 2 reboots later!!
when I connect it (on a different port) all that happens is the LED goes Orange to indicate that its charging - no drivers are installed.
When I go to Add Hardware it can't find the Jam (tried changing the port) and if I go to device manager its not there (not even with a ! Warning next to it).
I'm now trying to add it from a list, but I can't find imate or HTC in the list of manufacturers.
I'm totally stumped, this is insane!
Any more ideas?
Try hard resetting the magician then check AS settings in the magician also.
I've done a hard reset and rebooted my pc again, still nothing, even when I try and add it manually.
I've even tried connecting in bootloader mode, but that won't work either!
Could it be a hardware fault? Or more likely a software thing?
Not being recognised
Hi
I had the same problem today, it turned out to be a faulty cable(brand new spare). I used a different cable and all is good.
:wink:
I've now tried 3 different cables, 2 latops and a desktop PC and am having the same problem no matter what - I reckon my Jam's screwed up somehow!
Take a look on the connector, try to clean it(with alcohol preferably and with battery out of jam). You have to have AS installed before you connect the jam to pc for the first time, otherwise it will cause problems. Did you try BT connection to active sync? Did it work? Did your dad experience these problems too?
Ok, there's definately a problem with my device.
I can pair it up via BT and transfer files etc, but as soon as I connect with Activesync I get the same error message as I posted earlier in this thread.
I've tried cleaning the mini-usb port (battery out) with alcohol, still no joy.
Spoke to my dad, says he never used activesync, just used it as a phone and a sat nav, nothing more.........
Starting to get really wound up by this now. Unless anyone has any other ideas (dropping it from a great height??!!) I think I'm gonna have to send it to a repair centre for them to have a look at it
i had an intermittent problem like this wherw windows would say a USB device connected to the system was malfunctioning etc..
It cleared up after a while donno why... when uve connected the JAM, wiggle the connector around a bit and see if anything happens....
The message you get is not necesarilly caused by faulty device, I got that message many times before I was able to properly configure my active sync over BT.
the cable supplied with imate jam looks like a normal mini usb cable but its not.
its different then the mini usb cable. You cant use a mini usb cable (from ur camera,card reader etc.) with your imate jam.
Once I used my camera mini usb cable with imate jam and i got the same error which omhaigh is having. Netither Windows recognize my imate jam nor activesync. I plugged in my imate jam cable and it was all good again.
In short, you need cable supplied with imate jam to connect it with pc.
The Magician's USB cable is a standard one. I've been using various USB cables on my laptop. home desktop, and office PC without any problems.
yeah, it is completley standard, ive used 5 different cables and all work,
I've now tried a whole host of PC's and Laptops at work, using several mini usb cable and bluetooth (both built in and dongle on different machines) following the advice above and in the BT active sync thread.
No matter what I do (including cleaning the ports with alcohol etc) I get no joy what so ever, and always end up with the same result!!
I've read that connecting the device to a pc before installing activesync can cause problems.......I'm starting to think that perhaps my dad's done that and either can't remember or is too embarrassed to admit it! Is there a fix if this is what has happened?
I'm guessing its gonna have to go to a repair centre
Alright so I've done quite a bit of searching but I can't figure this out and its really frustrating me. I have mfrazz's Windows Mobile 6 release 3 installed.
Rom version: 10.1.0.811 WWE
Rom Date: 8/11/06
Radio Version: 02.25.11
Protocol Version 4.1.13.12
My problem is that activesync will not recognize my MDA no matter what I do. I've hard reset my phone, installed and uninstalled activesync 4.5 a bunch of times. Done this on two different computers, but when I plug the mda in, nothing happens at all. I plug my roomate's MDA in (running a different rom) and it instantly recognizes the phone and begins to sync. I really want to try different roms out, but without an activesync connection I can't. Any ideas guys?
Thanks...
ps. Let me know if this should be in the WM6 forum, I wasn't sure.
Well,this problem has been discussed hundreds of time in the forum,just read through the forum,I'm sure you'll find answer to your problem easily,there was no need to start a new thread,or just hit the 'Search' tab at the top of this very page and enter 'Activesync Problems'.
Cheers!
Thanks for the feedback-
It seems like I've read every single thread related to this problem, but in almost all of those their phone is at least recognized by activesync. With mine, even after disabling all firewalls and doing all the suggestions in the other threads, I just can't get activesync to even recognize my phone
If you still can't sync at someone else's computer, you probably have a bad USB cable, or worse, a bad connector. Try a different cable (any USB to micro should work, they aren't specially wired or anything). If that's no help, try blowing out the connector jack on the phone (use a magnifying glass or ? to look for debris, too). If that's no help, you may be screwed. You can try these guys, but it'll be expensive (like, replace my phone expensive): http://www.drcellphone.com/index.php
Are you at least getting a charge light (solid amber) when you plug in?
Yea, it charges just fine and I get the solid amber light and everything. I use the same cable to sync my roomates' mda, so that isn't the issue. I'm really stumped. Im almost positive its something with the specific rom I have on my phone..
I've been forcing it into bootloader mode to try to flash any other rom onto it (I figure if i can just get ANY rom on it... official tmobile, or a cooked rom, etc. then the sync problem should go away) but I'm having troubles there too.
You're not trying to do this with a Vista computer, are you? There are known problems syncing with Vista-based PCs.
If you use Mozilla Thunderbird at all, you can try using FinchSync, just to see if the hardware is functioning properly. This is theoretical, though. I haven't tried this myself, so I can't offer much on FinchSync.
Nope, I first tried it with 3 different XP computers and then for the hell of it tried it with Vista. No go with either one. I've pretty much convinced myself that it is the rom I have on my phone (mfrazz's Windows Mobile 6 release 4) because I never used to have any problems whatsoever
mmj12345
OK, let's take stock of things. I'm assuming that you are using XP.
Check in activesync :
File -> Connection Settings
Make sure "Allow USB connections" is checked.
'Uncheck' the 'advanced network functionality' in the phone.
Start -> Settings -> Connections tab -> USB to PC
If that still doesn't work, I'd try the uninstall, reboot, reinstall activesync and see if that helps any.
I'd also be suspecting the usb cable/ mini usb port of the phone. Recharging a device and getting a data connection are two different things. I have a k-jam that would charge via the USB cable, but would not sync, XP kept complaining about an unknown device. Turned out it was a broken connector in the mini usb port of the phone.It maybe that usb cable connector is not making proper connection with the connector of mini usb port of the phone,try to 'wriggle' the usb cable plug a little and check if it tries to make a connection, while connecting to the phone,sometimes it helps.
Cheers!
I've made sure everything you suggested is correct. I didn't know that charging and data connection are two different things. I figure that if it charges, it should sync. The USB port on my MDA is really loose, and I can only get a charge when I plug in the charger and "push" the plug to the right an hold it there (usually by twisting the cord around the phone in a way that keeps the pressure on the USB socket). So now that you mention that, I'm just guessing that it charges but its so loose that I probably won't ever get it to sync again.
Hmm..
Is there any way at all to flash without an activesync connection? I tried flashing a bunch of roms by forcing the phone into bootloader and then running the RUU, but it always fails because it says I don't have an activesync connection...
Nopes !
You got to have connection with phone through usb cable.Get the mini usb port of the phone repaired or replaced,only then it can establish connection and flash a rom.
Cheers!
Alright, thanks a lot for all of your help! Looks like maybe I'll take the phone apart and see if I can actually see any disconnection on the main board, etc. Not sure if I'll try to make a repair attempt myself because I've read that the solder contact points are pretty small
I've got an 'old' XDA II (PH10B), and I don't want to miss it. My problem is the USB connection. Due to unknown circumstances, the USB chip has lost the identifier, so that I can't synchronize with USB connection due to unknown device. Serial, bluetooth and irda still works. Is there any possibility to restore the USB-identifier back into the PDA. I've restored the rom and radio via serial, but it doesn't fix the usb-problem
USB sync
You may change your USB sync cable. Your problem may be solved
That was my first trial!
The problem is exactly described above. and it has nothing to do with async ,pc, cable or something else.
raju-007 said:
You may change your USB sync cable. Your problem may be solved
Click to expand...
Click to collapse
Thank you. I never would have thought of that, since the phone is charging.
But changing the cable actually worked
hmmm...
i kind of have the same problem . my device freezes when i connect it via USB to computer .
Actualy it does not freeze when Advanced USB functionality option in Settings is on ... but ActiveSync does not start ...and nothing happens .
The funny part is that it worked ...some time ago and i tried to connect it to another computer and it works .
the only thig i haven`t try is to reinstal windows on my computer
Try plugging it into another USB spot on your computer. The cable and phone obviously work, which suggests that maybe the USB hub on the computer doesn't have enough power to charge and function. This usually happens when using front panel USBs. Try the rear USB ports.
usb freeze
i'm having the same problem as quantico said
"""my device freezes when i connect it via USB to computer .
Actualy it does not freeze when Advanced USB functionality option in Settings is on ... but ActiveSync does not start ...and nothing happens .
The funny part is that it worked ...some time ago and i tried to connect it to another computer and it works .""""
well....mine did worked untill one month ago,and then suddenly had this problem..
the problem is not the computer that i'm sure,i have tested on a friend's computer and problem persists..and i have reinstalled my os from 32 bit xp to 64 bit xp and active sync works fine,cause i have another device a hp 6915 and it's ok...
the cable seems to be the main problem,but now i'm not sure...i have tested the pins with a ohm meter in the both ends of the cable and it doesn't seem to be somethin wrong..apparently..i will reinvestigate
then i thought the problem was my rom(3 monts ago when i bought the phone did upgrade from wm 2003 to wm6.1 using Shekhar's rom which had a few bugs, and so decided now to go with the latest,Ather's dark edition 6.1 which so far works like a charm(best recomended for hima)...but again problemo not solved..
i still think that the cable or the back connector might have a problem,but here in romania is hard to find a qtek 2020 data cable and also a cheap one so...untill anyone has some brilliant ideas ..i'm just charging my phone from usb
i have retested the cable with the ohm meter at both ends and cable is fine ,no broken pins,no shortcircuits...
i have pluged the usb cable into the pda moterboard connector and tested the usb at one end of the connection and on the mainboard of the pda at other end(phone dissasambled no power) all tests indicated that the fizical connection between the usb and motherboard pda is fine,and no other shortcircuits or broken connection..
that leads to another conclusion...there is an internal pda circuit or chip mailfunction of the usb function due to hardware or software problem that i cannot explain..typically for those models.....
those problems are not new,a lot of mp3 players after a while crash like that with usb device mailfunction or card readers or usb hubs.. but why?
so...we're back at the start of this thread
It seems that I have the same problem with my qtek. Some strange things happened. Unpredictable disconnections with usb. As above, I updated several month ago with the Ather WM6.1 rom. But the strange usb disconnections still exist. I bought a new usb cable. No change.
Since today the qtek doesn't charge either anymore trough any pc or in my usb charger in the car.
I guess something went wrong inside the pda...
usb drivers
I had problems with win7 and usb drivers. Came across these and it allowed me to flash roms. As i was having connectivity problems I thought these may help
xp
the cable is not the problem ...because i tried on another computer ..and it worked ...
the problem is the XP ...and the drivers
10mg said:
I had problems with win7 and usb drivers. Came across these and it allowed me to flash roms. As i was having connectivity problems I thought these may help
Click to expand...
Click to collapse
its it win 7 32bit or 64 bit?
im using win 7 x64 still have the problems
I just bought used Hima through, because I broke LCD screen on mine. And I got it with some old German ROM on it, it's working fine, but I would like something newer and in English. The thing is, that when I put phone in USB craddle, it only charges the device and says that USB Device Not Recognized. I cannot upgrade ROM nor anything else, just charge it. On my previous broken Hima, I had no such problem... Does anyone has clue what is wrong and what is the solution?
Thank you in advance...
I just found out that when I want to sync, I can do it, but have to pull cell phone toward me while it's in craddle. But doesn't work when I want to flash ROM. So I guess it's pins problem. I looked them and don't see anything bad, anyone has clue what to do?
OK, I finally managed to install ROM, I had to stick something to push forward my Hima in cradle. Does anyone know what can I do to fix that problem? It's the pins connection problem...
first of all..i don't understand why you started a new topic on this problem because THERE IS ANOTHER TOPIC WITH THIS PROBLEM JUST 3 LINES DOWN AFTER YOUR TOPIC...if you had read but didn't......about the conectivity problem with the pins cradle usb cable and advanced functionality of the usb-pc function..and thath it works just for the charge and for standard conectivity is says device mailfunction...
Because I had german windows 2003 that had no advanced functionality of the usb-pc connection! And also I didn't see too many similarities with those posts which aren't three lines down after my topic.
I changed 2 craddles and also had same problems. But I managed to access PPC when I gave some pressure on cell phone while in cradle...
I have another broken Hima (LCD screen broken), and wondered if I could take his connector?!
Hi all,
I had my set flashed to wm6.5 by Keyzx and it is wonderful.
Lately when I tried sync it with my computer and laptop, winxp detected it as unknown device and activesync shows that it is not connected at all with no partnership with the ipaq.
I was wondering if the USB port which is faulty but I can still see the ipaq is charging when it is plugged into the usb port. I had tried downgrade the WM to 6.1 but still no vail. I did changed several usb cables but still nothing. Anyone facing the same problem? Can anyone give any valuable pointers on this issue?
I had tried hard reset, soft reset and many more but it seems like not working.
sometime it happen but usually can be fixed by soft-reset or reboot of your own comp
Hi Keyx,
I am a big fan of your ROM and thanks for the advice.
This is not the first day that this happen but it had been like this almost 2 to 3 weeks now. I had tried soft reset, hard reset and restart of pc but it wouldnt detect the 612c. I was wondering if there is anyway for me to restore the rom back to the original and reflash it back to your cooked rom... as I do love the cool interface.
Sorry to bother you but I do hope you can guide me on this.
Regards,
Lee
ya i think there is stock hp rom somewhere in the forum which you can flash through sd or dnw, one can be found here
The same thing happened to me. I tried different computers, USB cables, uninstall/reinstall activesync, changing ROMs and nothing worked. The problem is the mini USB connector is very fragile. Your connector is most likely broken. I hope you have a warranty. I'm on my third unit due to the connector. The first one quit charging all together and the second one did the same as yours - charge only no sync.
in the very worst case you could live with bluetooth activesync if the connecter is really broken
keyx said:
in the very worst case you could live with bluetooth
activesync if the connecter is really broken
Click to expand...
Click to collapse
Excellent way to troubleshoot keyx. That is so obvious it never occurred to me... I wish I would have done that before I returned the phone.
Yes, I guess that is the only way to activesync right now... using the bluetooth. I believe my usb connector is not functioning anymore as I had the original rom flashed on my phone and I still cant detect it on my laptop and desktop.
Thanks all for the information and its very helpful.