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Does anybody know what situations Orangecare (Uk) will replace next day a covered phone?
in the past few times i've needed to (years ago) they always swapped out but i cant remember the reasons i needed to.
I've heard from freinds that recently they've had to call orangecare and they have had to send their phones off to be repaired. I dont really want to be without the phone
my m1000 currently has no bluetooth (not worked since had it) and the power connector thing at the bottom is very loose and is very tricky to get my gps / usb dock to make a connection.
anyone?
I have used then once and no problem at all, i could not receive text messages, and got a replacement and the same happend, upgraded my rom to 2003SE and all worked fine after that.
So the phone was fine, just had an old version of the rom that was crap
See their site:
http://www2.orange.co.uk/servlet/Satellite?pagename=OUKPersonal/Service&cid=1096023565198
They claim a new phone within 24 hours. It couldn't be any bigger. So you don't have to accept anything less than a replacement. Especially now there's a £15+VAT admin fee.
However, they MIGHT try and give you a different phone as a temporary replacement while they phone yours. Whether you choose to accept it or not is upto you depending on what features you need/want and what they'll provide.
I've (thankfully) only had to claim on Orange care twice in about 5 years, but everytime it came next day without fail (even arrived on a Sunday!)
Best thing to do is simpy ring them. You don't incur any penalty by just asking.
Tpot said:
I have used then once and no problem at all, i could not receive text messages, and got a replacement and the same happend, upgraded my rom to 2003SE and all worked fine after that.
So the phone was fine, just had an old version of the rom that was crap
Click to expand...
Click to collapse
Could you please advise me where I can download a upgrade to for 2003SE for the Orange M1000? Thanks.
The version that was on the orange website was the same as in the phone when supplied, so i downloaded from here.
Do a search for MysteryMan ORANGE SE
Hi,
I just bought a MDA off ebay and the phone works great!
BUT the problem is IMEI numbers dont match ANYWHERE!!
Box, Back of phone and *#06# They are 3 different #'s
I can still make and recieve calls and go on the net.. phones works properly.
Is there anyway some1 could have changed the IMEI? Or is there a Rom flash that could have done this?
OR could a Unlock have altered the IMEI?
And is there a way i can change the IMEI to the same one as the one on the back of my phone?
The Seller has agreed to refund my money, but I want to exercise all my options b4 I return it. Bc the price was actually great!
Any help will be appreciated.
Thanks in Adv!
Brit.
:thumbup:
PS i did search for this issue and did come accross some good threads, but there was alot of "THIS IS ILLEGAL" i know this so please post somthing meaningful...
Your best bet is to get your money back. At best the phone was serviced and the guts placed inside the wrong case by accident (which would explain 3 different IMEI) but at worst there could be something hinky in the phone's history that will come back to bite you as the current owner.
I wouldn't worry about it.
1) The phone works
2) You know the phone's actual IMEI
That's all there is to it. Don't worry about it.
both of you bring up a good point.
I am leaning towards keeping theh thing b/c of the price i paid for it b/c of a mislabeling of the auction. It was a super low price..
I will check to see if the guts were changed, there probably will be a sign if the casing was opened.
Can you give signs to look for tampering?
Second, I read were some1's IMEI changed b.c of a Unlock could this have happend to my MDA?
Thanks for you replies agian!
HTC (or T-Mobile Warranty) might me able to confirm if any (or all) of the IMEIs you have are from serviced phones.
As for the Unlock changing the IMEI, I know one user reported it but I seriously the validity of their story.
I've CID unlocked 5 HTC Phones (3 BlueAngels, 2 Wizards) and SIM unlocked them also with the IMEI never being changed.
Just remember though, if there is something hinky and the phone is hot you can lose the phone and never see your money.
I would imagine that if the phone was put up for sale, sold, shipped, turned on and found to work and it is hot, the heat has probably cooled considerably. Or, in other words, if it was going to be banned by the network, I would think it would have already happened. As far as unlocking changing the IMEI, I second the above. Few things are impossible but a simple unlocking changing the IMEI has to be close. If it was my phone, I'd first look for some obvious sign of tampering. Crooks aren't very smart (they are crooks, after all) so it shouldn't be hard to find. If nothing jumped out at me, I'd shrug my shoulders and call it mine.
Cool, I will call HTC.
I just called Tmobile and they said that they dont BAN phones, they just ban simcards. but I doubt they would admit the truth.
the phone working is a Positive sign to me.
But I will call HTC and confirm. ALSO I will Call Paypal and see if i have any kind of warranty to buying a stolen item.
if all else fails i will return the phone to the seller.
Brittany
the IMEI should look exactly like the IMEI on the back of the phone rite? not shorter or longer?
i will reverify if its' shorter or something. b/c i read some where about a 17 and 15 digits are needed.
ALSO say if my MDA was stock right out of the box would the phone have these 4 lines on the top left corner in red with some numbers and stuff.. possibly rom info and model info?
Usually the stickers with IMEI numbers are difficult to forge since it requires a special paper (Nokia at least) and a special kind of file.
Although the theory of mixing boards, cases and boxes is very plausible there's still the chance that the IMEI on the back of the phone is the hot one. You can always try to change back to it (but taking note of the one stored presently in ROM for future use) and see if it gets barred/blocked or you get a visit from the authorities :twisted: In any case, this forum's posts could help to prove your innocence in court (just kidding :lol: )
As for the procedures to achieve it, get back to me via PM
cheers
Well i took it to a local Tmobile store and they exchanged the phone for me. WOOT! WOOT! this was a pure sealed one. so prob solved.. now i just have to do a CID and Sim Unlock and upgrade to the latest rom.
Any recomms? i will try to do my NEWBIE duties and search and learn, if anyone wants to make it easy for me. well hooka sista up!..lol
Brit
Wow! Not bad! If the 2.26 ROM is already on it (I got a new one a couple days ago on warrantee and that was the case), you may want to think twice before changing that. I've been real happy with 2.26 and it's gotten to where the ONLY thing I bother changing in the registry is the glyphcache and menu settings and I uninstall OZ, the DAT MailTrigger thing and the Hotspot login utility. And...bonus time....you don't void the warrantee that mayb prove handy in the future.
Moral of the story.. get 3 old phone, inter change their IMEI (e.g. stickers and box) .. go to different local store to get 3 new phones
So last night i did
1. Sim Unlock
2. CID Unlock
3. installed AIM (wifi friendly)
4. Upgraded the rom to 2.26
5. installed Agile Msnger beta verson
phone's running like butter! Thou after i installed AIM phone RAN really sluggish! but i think it was b/c i put my orig sim card with 150 entirees.
so i rebooted charged the phone to 100% and did the rom upgrade from Tmobile's webiste..
the phone runs like a charm now.. I just need to find a good Instant Messenger software, wiht profile and away msg so my friends to hit me up with a huge txt msg bill..
I came, i read, i learned, i conquered the mda!
I believe I've bricked my Ozone. It powers on and stays at the HTC screen. I've done a factory rom update with no success. What are my options? Is there anyone on the forum that offers repair?
I'm in the same boat. Got a Verizon Ozone from a someone who decided that the phone was dead for good. It would be nice to get it up and running though as I'm kind of in need of a smartphone at the moment.
What I've heard is that all he tried to do was the official 6.5 upgrade but, in the words of Dr. House: everybody lies. The bootloader reads SPL-0.44.0000 and I've been able to flash the official 6.5 CEDAIMG.nbh from an sd card but nothing changes there either; it just sits at the first HTC screen.
Of all the options I've read about, the last is a goldcard but I have also read that the Ozone/Cedar doesn't have one yet. Is that worth looking into? Any ideas what's actually going on with the phone that makes it hang?
Hit the back button... sorry for the double post. =)
That's pretty much what happened to mine. I called HTC and sent the phone in for repair.
Keep this post updated as to how that goes. If it works out, I might give them a call too. Were you covered by any sort of warranty? Any big hurdles to jump over to get them to replace the device? Any cost to you?
Fingers crossed that it works out!
So far I believe it's covered under warranty. They called me Monday and asked for the factory sim card to repair it. I wonder if it needs the sim card in to do a factory rom install? I should hear back soon.
Hmm... That's kind of weird. I wouldn't think they would need it. =/ I just called PCD today and got the address for sending my mobile in with instructions to remove all cards. Hopefully someone else gets assigned mine. =)
My friend didn't dig up the SIM since I'm planning on using the phone between Washington and Vancouver, B.C. so, hopefully they don't ask for it in my case!
Thanks for the update!
Don't ship UPS. I did, and they charged me $16 - said it was because of their address.
Well, I'm off to the Post Office to send this thing to NY. Hopefully the turnaround time is reasonable and if they can't/won't actually fix it, I can get it back in case xda discovers anything out about this problem.
Let me know if you hear anything else about you phone.
I got mine back today. According to the paper work they had to replace the phones main board. This thing is bone stock. It's carrier locked too, I don't know how to unlock it. I can't program it because it wants me to press the send key to activate which dials *228. But I need to dial *22890. Dunno how to do this when it won't let me dial anything.
Time to try to do a non factory rom and brick it again!
I think it took about 3 weeks. Did you send yours with the sim card just in case they need it?
Did any ozone users try the new verizon 6.5 rom to fix the bricking?
I did. No luck.
I can deal with 3 weeks if need be... glad to hear your phone is back though! Are you on Verizon? I assume so if you're dealing with an Ozone but can never be too sure. =) What do you mean by "carrier locked"? Are you refering to the SIM slot? The stock Ozone comes locked to their Vodaphone SIM and you have to call Verizon or pay for an unlock code. If they changed the mainboard then it's probably like a brand new phone. HTC Snap on VZW Sim Unlock
I actually don't have a SIM attached to my account right now since I moved back to my old phone and the card is boxed up somewhere... =/ If they ask for it, I'll just be telling them that I don't have plans to be using it and will SIM unlock the phone when I go to the Phillipines. My phone just hit NY so, I'll let you know what happens to me!
Rhodium500 said:
Did any ozone users try the new verizon 6.5 rom to fix the bricking?
Click to expand...
Click to collapse
Totally didn't catch this question up above! Yeah, I did also... using both the USB and SD card methods. The bootloader looked like it worked just fine but when the phone would go to boot for the first time, it would freeze at the first HTC screen. I mentioned this in another thread but the Sprint Snap apparently had an issue with similar symptoms which resulted in a hotfix from HTC..
I unpacked it and it looks like just a PRL. If only there was a hotfix like this for the Ozone; would have saved me a bit of time.
Hi, guess what, two weeks ago I got a new phone, the famous HTC HD2 (leo). I was so proud, I had read so many good reviews about this phone, and I just loved it. Played with the phone night and day, but then it started. The second weekend I had it. I sent four texts (yeah, I have no friends) I was thinking they arrived but (hence I don't have any friends) I thought they didn't answer. But on friday (05.03.2010), my brother called me, asking me about the text, I did not understand, but it seems like it waited 1 week to send a text message. Then my friend rang, about the same (but with the text i wrote to him of course), I did not know what to do! Also my brother called me like 1 week ago, i slided the most awesome button to the left, to answer the call, and guess what? The cell froze, guess what it did yesterday too? Yeah, it froze again.
Does every hd2 live its own life? Would it help to hard reset it? (even though I can't seem to find the "erase all" key)
I have other problems with the phone aswell, but can't seem to remember what they were.. hmm...
If some one does not understand what I'm trying to say: My cellphone freezes when answering a call, also won't send texts when I tell it to.
Can anyone help a friend out? I don't know where else to turn than a forum.
Is this the best phone or what!
What ROM do you have on the phone now?
Nothing that you have described seems unresolvable in the least bit. You are in the right place to make your HD2 live up to its reputation, and it certainly is not hard to do.
IF you can provide any details about your current ROM, etc. that would be a good place to start helping you.
Jnygaard said:
Hi, guess what, two weeks ago I got a new phone, the famous HTC HD2 (leo). I was so proud, I had read so many good reviews about this phone, and I just loved it. Played with the phone night and day, but then it started. The second weekend I had it. I sent four texts (yeah, I have no friends) I was thinking they arrived but (hence I don't have any friends) I thought they didn't answer. But on friday (05.03.2010), my brother called me, asking me about the text, I did not understand, but it seems like it waited 1 week to send a text message. Then my friend rang, about the same (but with the text i wrote to him of course), I did not know what to do! Also my brother called me like 1 week ago, i slided the most awesome button to the left, to answer the call, and guess what? The cell froze, guess what it did yesterday too? Yeah, it froze again.
Does every hd2 live its own life? Would it help to hard reset it? (even though I can't seem to find the "erase all" key)
I have other problems with the phone aswell, but can't seem to remember what they were.. hmm...
If some one does not understand what I'm trying to say: My cellphone freezes when answering a call, also won't send texts when I tell it to.
Can anyone help a friend out? I don't know where else to turn than a forum.
Is this the best phone or what!
Click to expand...
Click to collapse
upgrade to the latest 1.66 rom
Hm, first of all, how do I check what rom I have. Second how do I upgrade it?
1. Settings (on slide bar)>About Phone>Software information
2. Either from HTC direct or from your vendor
Thanks, "please contact your supplier first before upgrading." Aint got time for that.. Hope this will help
So you're not going to check? Are you in the UK?
Seriously, chances are you're on an old ROM and changing to a newer one will work wonders
yeah, i have the old one, anyway, yeah i had the old one... 1,48.. well its 23:59.. cant call them, + do you have any idea how expensive that is!? and yeah prolly just the copilot nav that gets screwed, and i want that to get away from my menu (start menu)
Jnygaard said:
yeah, i have the old one,anyway, yeah i had the old one... 1,48.. well its 23:59.. cant call them, + do you have any idea how expensive that is!? and yeah prolly just the copilot nav that gets screwed, and i want that to get away from my menu (start menu)
Click to expand...
Click to collapse
You don't need to waste a cent, or a second of time calling anyone. The won't help you. They'll tell you to reformat your phone, and the problems you described will return.
You came to the right place for help with these issues. Technical support is typically worthless, as usual. Just take some time to read the info provided here, and in just a short time, you'll be happy with your investment.
ok guys i bought a sprint touch (vogue) phone about a 3 months ago when i started having problems with my older phone. well i finally decided to activate this new vogue phone and i cannot get good reception. Now compared to my old sonyo this phone stays searching for service almost all day. While the old sonyo would have three bars of signal. i started doing some searching online and found out that these phones were bad for signal reception. After all that searching i want to unlock my phone and install the newest rom, radio rom, and see if it will help my phone. i tried to return to the store but they will only give me 25 dollars for the phone and that made me very mad. At the moment it does not work and i have really nothing to loose if the phone becomes a brick.
i have downloaded the NuVogue and NSFan roms plus a lot of cabs. What i do understand completely is do i need to install a radio rom or is there one already in the Roms. if there is no radio rom in these roms then which one is recommended?
thanks
If you bought a sprint phone then it probably has a sprint stock radio. Does it show the sprint logo at boot?
Sent from my Full Android on Vogue using XDA App
yes it does have sprint logo at start.
sprintvogue said:
yes it does have sprint logo at start.
Click to expand...
Click to collapse
You can try reflashing a radio or rom with a radio, but I doubt it will help much... have you EVER been able to call with that phone? How did you provision it? If it's a new vogue from sprint(?) why won't they give you a full refund or a warranty replacement?
i cannot return it because i did not buy it from sprint store. i bought it from my friend but he did not tell me he was having problems with the phone. what should i do.
i do not know what else to do?
i really like the phone but i cannot get any reception, that is my problem. i do not use it for text, music, or online. i just need it for business.
any suggestions would be great.
thanks
Have you tried *228?(or whatever the Sprint equivalent is)
sprintvogue said:
ok guys i bought a sprint touch (vogue) phone about a 3 months ago when i started having problems with my older phone. well i finally decided to activate this new vogue phone and i cannot get good reception. Now compared to my old sonyo this phone stays searching for service almost all day. While the old sonyo would have three bars of signal. i started doing some searching online and found out that these phones were bad for signal reception. After all that searching i want to unlock my phone and install the newest rom, radio rom, and see if it will help my phone. i tried to return to the store but they will only give me 25 dollars for the phone and that made me very mad. At the moment it does not work and i have really nothing to loose if the phone becomes a brick.
i have downloaded the NuVogue and NSFan roms plus a lot of cabs. What i do understand completely is do i need to install a radio rom or is there one already in the Roms. if there is no radio rom in these roms then which one is recommended?
thanks
Click to expand...
Click to collapse
So, the device stays looking for signal? Does it ever get at least 1 bar of signal? I have an idea, which may sound a bit far fetched, but it may be the case. At one point in time, I remember trying to replace the E$N of my device with an MEID (turned into pseudo E$N). Needless to say, this cannot be done, and my device stayed looking for service forever. I have a feeling that maybe the E$N was changed and it was either input wrong, or simply someone tried to play stupid and replaced it with a pE$N.
Check for the E$N behind the battery and compare it to the one in the system (you can check this by going into PST, you don't even need the MSL as you are not editing the programing parameters of the device).
ok i took a look at the ESN numbers in back of the phone and i got this:
************
then i went to settings and looked in device information i get this:
*************
Does this mean anything?
sprintvogue said:
ok i took a look at the ESN numbers in back of the phone and i got this:
************
then i went to settings and looked in device information i get this:
********
Does this mean anything?
Click to expand...
Click to collapse
Unless you mistyped the 36A152D number, it looks like it is not complete.
Decimal conversion from the one you gave me (without the dash, of course) should give you a Hex number that is totally different.
My guess is that your friend tried to change the E$N of the device and did it wrong/used an invalid serial. If you put an invalid E$N, the phone will stay searching for networks forever, which is what is happening with your device. You have to change the ESN back to the original (the one behind the battery), but if it was changed, I have a feeling it is probably black-listed by Sprint. I would call Sprint and ask if the device with the number you gave me can be activated on their network.
BTW, I edited the numbers you gave me to protect your device's serial.
ok i took a look again at the numbers and i did miss type. there is suppose to be an 8 between the 5 and 2.
ok so then i need to go back to sprint? What should i tell them? Do i tell them to put me back to the other EsN like the one on my phone?
sprintvogue said:
ok i took a look again at the numbers and i did miss type. there is suppose to be an 8 between the 5 and 2.
ok so then i need to go back to sprint? What should i tell them? Do i tell them to put me back to the other EsN like the one on my phone?
Click to expand...
Click to collapse
Don't even talk to them about changing ESN. Remember that this is an illegal practice in most countries around the world (IMEI, MEID, and ESN for those who use other serial numbers). I have a feeling that you are better off trying to reactivate your older phone and try to get the guy who sold it to give you your money back.
i think you are right.
i will do that first.
thanks guys.