is there any chance i can open my touch dual without validating the warranty? i drop it and now the slide is very lose now so it can slide left and right,do you think it can be solved or should i send the phone to htc?
to open the cover:
remove cover ... on the right upper side there is a little seal above the screw. if you manage to make a replacment seal or manage to remove the seal without break it ... it should be possible.
be careful - the seal is very thin paper.
before you do so can you please make a photo of your seal - mine is broken and it would be good to make a replacement seal just in case
spareparts:
click
in anyway i would try to send the device in under warranty - maybe you are the lucky one and they fix it although it was your fault that you broke your device ;-)
Related
hi I've bought my Touch Dual on ebay and it was said to be under warranty (receipt) but when I opened the backside of the phone I discovered a broken warranty seal. Now I have severe problem with my ear speaker which doesn't work anymore. I've found photos of the dual opened but it seems to be too dificult to access the broken speaker...and I don't even know which remplacement speaker I should buy...
But as my phone is normally still under warranty I need your help : can you take a picture (macro and highest quality) of your warranty seal ? I'll also need the exact measure of the circle in order to reprint it as life looking as the original one...
Thanks a lot
sorry mate - i broke mine ;-)
but i am sure there are some dudes outside having a working warranty seal ..
good luck
hi, the seal is made of really thin latex like material, i know cos i popped mine to open case and align some issues. it really isnt difficult to open and get everything out, trust me!! and the whole case is like $80 from cnn.cn
http://cnn.cn/shop/touch-dual-full-housing-black-p-2329.html
i have link to opening instructions too when i get home
be brave!!
BTW: my seal was white with 'VOID' written on it in red, just covered the top right screw hole
Warranty seal
If you still need a photo of the seal I can do one for you. Post again if you still need it.
Thanks for your support. What do you think about my problems? Will it be solvable by myself? :
-First I've encountered a ear speaker problem :indeed the speaker I use to aswer a call doesn't work anymore...I've tried to hard reset the phone but it didn't solve the problem...I've already had this problem a month ago, but after a week the speaker miraculously re-worked...
So I don't really know if the speaker is just unpluged or broken...In the first case it will be really easy to solve by opening the Dual. In the second case I don't know which kind of speaker buy and if it's sold somewere.
I've not seen any post speaking about this problem. I saw a tutorial with photo of the dual opened (http://www.pdacenter.ru/razborka/razbor_htc_touch_dual/) : I didn't really see the aspect of the ear speaker and it seemed to be directly joined to the electronic card...Have you ever seen it? Do you think it'll be easily solvable?
-My second problem is about the sliding screen part of the Dual. I have recently let my niki fall while the sliding sreen was opened. Since then I have noticed that the screen part of the phone move a little when the phone is closed. It's really unpleasant when you hold it closed in your hand because it's always moving and doesn't give you the initial sensation of rigidity...
I think I have bend the rail that the screen part usually follow and I wonder if there is an easy way to dismantle the two parts of the phone to rebend the rail properly. Do you think it'll be easily bendable or sould I buy a new case?
These 2 problems make me hesitate about a warranty return...Indeed I don't want to destroy the plastic case by making bad manipuation, and then just see that the speaker isn't easily exchangeable... As my phone is still under warranty I'll mostly choose the easiest way by returning to the vendor...
Anyway I don't have any time to open it this week so I'll think about it in the next 2 weeks. Could you please take a picture of your seal and give me the size of it : it'll always be useful in case I renounce to open my niki (and in 2 weeks maybe no one will agree to send me the seal picture )
Thanks a lot for your support
mouh_stach007 said:
hi I've bought my Touch Dual on ebay and it was said to be under warranty (receipt) but when I opened the backside of the phone I discovered a broken warranty seal. Now I have severe problem with my ear speaker which doesn't work anymore. I've found photos of the dual opened but it seems to be too dificult to access the broken speaker...and I don't even know which remplacement speaker I should buy...
But as my phone is normally still under warranty I need your help : can you take a picture (macro and highest quality) of your warranty seal ? I'll also need the exact measure of the circle in order to reprint it as life looking as the original one...
Thanks a lot
Click to expand...
Click to collapse
Hi I'm digging this post up : my warranty lasts for 2 more months and I'm very bored of using the hand free speaker and cannot have a private conversation...
so I definitely need your support ! Please send me a photo of the seal (macro mode and also high quality jpeg)
Thanks a lot for your help !
up
plea.........ase
Well my problem is that the plastic pin/hock that snaps the cover in place on the left side snaps loose when I push the above and lower horizontal edges of the cover....I have tried applying tape to the pin and snapin mechanism...no joy! Now I'm contemplating om sending the phone in for a new cover or new phone I really don't want to...my main concern is that I'll get a new phone with dead pixels and/or (heaven forbid!!) screen gap problem. So what would you guys do?
It should not be flimsy. It is a bit flexible thoough. You obviously have a faulty one.
If the actual phone is ok, I'd definitely hang onto it, there's enough hardware problems out there!
I'd contact HTC and ask them if they can send a replacement cover out to you first.
DIY fix on a phone this expensive? No thank you very much..
Just wondering what some of these are for, if anything.
Take it as looking at it with the camera on your left, and the microSD slot on the bottom.
So I know the bottom left white spot is a moisture sensor, and the bottom right red is a reset button.
What do the three connections next to the sim card do, or the "void" hole just above it?
Another thing I've noticed, is that there are two (very small) metal connections in line with the edge of battery/sim card. One on either side of the device, which match up with two metal patches on the battery cover.
What is this for? I know on the Nokia N86 there is something very similar which is used for the FM transmitter.
srw985 said:
Just wondering what some of these are for, if anything.
Take it as looking at it with the camera on your left, and the microSD slot on the bottom.
So I know the bottom left white spot is a moisture sensor, and the bottom right red is a reset button.
What do the three connections next to the sim card do, or the "void" hole just above it?
Another thing I've noticed, is that there are two (very small) metal connections in line with the edge of battery/sim card. One on either side of the device, which match up with two metal patches on the battery cover.
What is this for? I know on the Nokia N86 there is something very similar which is used for the FM transmitter.
Click to expand...
Click to collapse
Its the power connections etc for when you use the car kit, which requires a replacement back cover.
ardsar said:
Its the power connections etc for when you use the car kit, which requires a replacement back cover.
Click to expand...
Click to collapse
Which are?
The ones by the sim card or the two pins connecting to the current battery cover?
srw985 said:
Which are?
The ones by the sim card or the two pins connecting to the current battery cover?
Click to expand...
Click to collapse
The ones by the sim card.
skr_xd said:
The ones by the sim card.
Click to expand...
Click to collapse
Ah ok.
Anyone know what the other connections are for?
Forgive me if I'm wrong, but wouldn't the two pins for the car kit make it pretty straightforward for someone to release an inductive charger like the Palm-Pre touchstone thing?
"void" hole
Hello!
How about the "void" hole - I assume it's not for soft-reset.
I just pushed with a pen in it - do I have problems with warranty now?
Thanks for your reply!
Funny, I just saw that 'void' hole today myself and was wondering what it was for.
Guess it somehow changes if you pry the phone open yourself? For a second I thought I had voided my warranty somehow when I saw the little button.
void hole = SCREW.
It's there so you don't remove the screw underneath to disassemble the phone (which will VOID the warranty). Once the VOID sticker on the screw is torn, you can pretty much kiss whatever warranty you have good bye. Then again, if you like to tinker and dissect your phone, chances are you dont give a crap about warranty.
"void" hole
hello lude219
Thanks for your reply concerning void hole.
This I asked at another thread:
> In an act of desperation I've put with a pen into the 'void' hole at the back - > nothing changed - thought it would be the soft reset button. Did I break
> warranty now?
reply from TML1504
>> ...and, sorry, it was not very smart to damage the "void" seal.
>> it's there to indicate if the device has been in contact with water!
>> eventually your warranty is lost, but no one except htc can tell
>> you that...
Hmm, I didn't remove the whole void thing, I just picked with a pen in it. (no screw came out, I even couldn't see one using a microscope)
I'd contact HTC asap to better check on this issue. They could have avoided this matter if they would produce a better manual describing where you can find the reset button & where you souldn't touch!!
hari.st said:
I'd contact HTC asap to better check on this issue. They could have avoided this matter if they would produce a better manual describing where you can find the reset button & where you souldn't touch!!
Click to expand...
Click to collapse
The manual does tell you where the reset button is located, plus it wouldn't say 'void' on it.
hari.st said:
hello lude219
Thanks for your reply concerning void hole.
This I asked at another thread:
> In an act of desperation I've put with a pen into the 'void' hole at the back - > nothing changed - thought it would be the soft reset button. Did I break
> warranty now?
reply from TML1504
>> ...and, sorry, it was not very smart to damage the "void" seal.
>> it's there to indicate if the device has been in contact with water!
>> eventually your warranty is lost, but no one except htc can tell
>> you that...
Hmm, I didn't remove the whole void thing, I just picked with a pen in it. (no screw came out, I even couldn't see one using a microscope)
I'd contact HTC asap to better check on this issue. They could have avoided this matter if they would produce a better manual describing where you can find the reset button & where you shouldn't touch!!
Click to expand...
Click to collapse
LOL dont stress out, man. If you didn't puncture the sticker in any shape or form, it should be fine. Just know that there's a screw underneath that VOID sticker.
today i received my phone back from the repaircenter. They have replaced the mainboard.
Now i see that they forgot to replace the void stickers. will i have a problem when i need the phone repaired ?
Best bet is to either ring them or send an email since you might very well have problems if you want to get it repaired again for something.
the problem is solved. I sent an email to the repair center, they made a note about the subject and i guess i am good to go now
Call them back in a week to ask if they have it on record, just to be certain.
slightly OT, i recently had to open the case of my hd2 as there was a fingerprint behind the camera lens cover glass and in so doing obviously had to remove the void sticker and moisture indicator in the process. you can get them both out intact with a pin. upon reassembling, i didn't see the point in replacing them in situ and instead stored them in a small sealed plastic bag with a silica gel bag. i'll pop them back in if i ever need to send the phone back to HTC.
Hi there,
I broke my touch screen and tried to replace it by myself.
To make a long story short, I failed miserably (I broke the screen under).
However, I learned a few things I didn't met in the forum.
A- Disassembly of the case.
1- The Legend is glued. So, you have first to use hoven to melt the glue before being able to do anything useful.
15min/ 60 degree in the oven. Or use an hair dryer (I used the former).
2- Don't forget to remove ALL the screws (even the one behind the IMEI notice).
3- Don't try to open the camera lid before loosening the glue or you'll damage the aluminium body.
4- You have to unplug all the différent cables, so take notes to remember where all of them goes.
5- You must disassemble all the boards. There are 2 boards. One supporting the sim / SD connector, and one supporting the screen/touchscreen.
6- When disassembling the screen board, remove it by pulling the touchscreen at the bottom, and lift it up. don't pass a tool on the sides to remove it or worse, under the touchscreen, you'r tool will touch the screen under and break it (like I did). The screen is very, very fragile
Now, I'm stuck here because I can't remove the connector of the legent which is passed under the shield on the back of the screen.
I'm not able to remove the screen so I would like to know how to remove this shielding or get back the touchscreen connector to be able to replace it.
Once I figure out how to remove this shiled, I may be able to remove the screen too.
But now, I'm clueless (it was 2 in the morning when I gave up).
Maybe, some of you knew the trick to open this phone further.
I'd like to hear about it.
A little up to my post for the ones who did not read it till the end:
I can't remove the connector of the legend which is goind under the shield on the back of the screen.
I would like to know how to remove this shielding or get back the touchscreen connector to be able to replace it.
Once I figure out how to remove this shield, I may be able to remove the screen too.
But now, I'm clueless (it was 2 in the morning when I gave up).
mate it sounds like you have trashed your phone.they are built NOT to be taken apart.They require special tools and process to be repaired. The only thing i would suggest is contacting your insurance company and let them know that your phone was crushed under a car or something and then crush it under the car and you can get it replaced. If you dont have insurance, take some out and make a claim in say a month or two.
Its not an honest thing to do but your phone sounds busted and its the cheapest way of replacing that handset.
Post a pic of it if you can
Unfortunately, I have no rights to post a link or some put some pics.
Something about spam and profile that should be reviewed before being able show any pics.
This device is glued. No specialized tools are able to open it without removing it.
That would mean that the phone cannot be repaired, only replaced. My phone's motherboard was replaced, so at the service stations they should have special tools.
Fixed it!
Bottom right hand corner:
Bend the shielding back just enough to allow you to slip the connector in & then use a little glue to stick it back.
Maybe I was lucky, but my phones working as good as new again
I fixed my Legend
Guys, I know it's been a while since you talked but in case someone else is looking for this info, that's what happened to me:
I cracked the display of my legend and purchased a new one on eBay (roughly 40 pounds) - obviously delivered from Hong Kong but a genuine Samsung (in case you didn't know the Legen's screen as well as most of the AMOLED screens are Samsung's).
Then I used the above information plus some YouTube videos to give myself an idea as to what should I do. The result follows:
I used a hair dryer to heat up the back of the phone (camera and loudspeaker cover). Perhaps I should have been more patient as in the end I decided to use a knife with a very thin blade to lift it and I scratched the plastic and the aluminium body a bit. Anyways - the back clicks in but is glued in addition to that so you have to use both the heat and gently applied force.
Once you remove the back cover (which took me the longest out of everything) you should start removing screws. There's two behind the back cover and six behind the bottom cover (where the battery is). At this stage you don't have to remove all the screws - the bottom two, the one behind the IMEI and the one under the VOID sticker hold the main board but the two screws sitting deeper inside the phone's body hold the front buttons so you may leave them for now.
Now comes the trickiest part so read carefully: the main board is held inside the unibody by the screws (which we already removed), but is also glued right below the camera lens and along the sides. You should probably heat it up as much as you can and for a long time. I decided to do it the hard way. My dislplay was already cracked and it's the most delicate part of the phone so I said "whatever" and used the same knife as before - moved it alongside the screen (pushed it in gently from the front) until there was no resistance (the glue let go). Then I pushed and I heated the thing up and pushed and tried from every angle until finally the board slid out of the unibody. I hope you'll find it easier then I did as it seems that everyone describing it found it quite doable.
Now everything becomes easy-peasy. Remove the remaining screws to put the buttons aside (you'll have both the actul buttons and the tiny board with sensors - the latter sticks to the screen but once you remove the connectors, yu can take it off too). All the connectors are quite easy to remove if you hav a needle or something (just pull them out gently). I didn't worry about noting which is which as ther is practically no way you can mix them up - they're very different.
The rubbery plastic black surrounding of the board clicks in, so once you find the right spots you can lift them gently and take the thing off. You'll be left with the display covered by the shielding from the top and a thin metal board from the bottom. You have to remove two more screws to disconnect the main display plug.
And the final bit (that's where the thread's author had a problem I believe). My display was cracked but the shielding - fine. These two are glued together so I had to find some space for my finger nail and lift the shield. By slowly and gently pulling it apart I detached one from the other - and had to do the same thing with the metal board. Don't forget there's some extra stuff to remove from the back of the display - they're all glued but the glue will remain fresh enough for you to glue them again - this time to the new screen. The same applies to the front shield. I hope you won't let any dust sit on it in the meantime. You should have a screen protector on your new display if you bought it like I did. Remove it now and the display will be happy to stick to the old front shield just as if it was always there. The metal back will also fit in.
Now you can go through the above process backwards - just remember to connect all the connectors.
What I didn't do: I didn't use ANY glue putting the phone back together. As an effect the front shield is sticking out a bit (doesn't sit in the unibody tightly). It doesn't affect the phone itself but it gives you the funny feeling that something isn't 100% right. But I prefer that than screwing something up with a misuse of glue (glue can be disobedient).
The most important piece of information: the phone is working 100% correctly as if it was never disassembled by an amateur. Apart from two scatches on the back, the VOID sticker missing, the front sticking out slightly (less than a mm) and the missing battery slider (which I forgot to put back in and didn't bother to repeat the whole process for the sake of it) - there is nothing wrong with the phone. So if you ever crack you ever crack your Legend's screen - you can try fixing it yourself if you have the courage.
I would like to see some photos too But I'm never gonna take my phone apart - can't see the point
Foto's
Nice thread, i myself am wondering, if a better gsm antenna can be fixed inside the phone. and connect them to the 2 connections.
Do you have any pictures of the inside housing etc?