Database Users

Touch Screen not working

When i wanna get up from my bike,suddenly my phone fall from my jacket.The battery came out.When i insert back the battery,the phone is working but the only thing is my touch screen is not working.The screen has no crack at all.I tried hard reset but it stuck at the tapping configure.I believe my phone is not spoilt.Can anyone help me settle this problem..Thanks a million.

First thing I would do would be to remove the battery and leave it over night, at least. Preferably a few days. Sometimes that corrects problems that regular hard resets doesn't do anything with. But it is possible that there's a bad connection between the touchscreen and the rest of the unit. Also you can buy touchscreen alone on eBay. They're not that expensive, I think I saw one for 16 dollars.

I've tried pull the batt overnight.but it still the same.Ive tried dismantle my wife atom & tried my wife atom lcd it's working..u are right MASTIFF its the touchscreen alone faulty.so where can i get the touch screen alone?me staying in Singapore.drop me the site pls..thks bro..for yr answer.U the man..!!!

can anyone help me how to change just the touch screen lcd not the lcd screen.Thks in advance.

Look at eBay, as I said. Search for Atom and touchscreen, and you should find it. I just did. Costs 20 dollars with shipping.

Should i buy this 8525 for $50?

I need a replacement windows PDA phone for my lost wizard... and i have a friend willing to sell his 8525 for $50... the downside...
according to his is... his touch screen works half the time.... something about working on a full charge... or not working on a full charge... and when its halfway charged... it does the opposite... etc etc...
he said the screen lights up just does not respond to the touches under the above mentioned conditions.
i did a search over here and HOFO.... and have noticed alot of people have problems with the top right corner of the screen (portrait) being stuck and closing out apps.... or launching the start menu repetedly...
and there isnt really a fix?....
is 50$ still a good deal?.... will a replacement screen and digitizer fix it?.... which is around another $50 i believe?
or should i buy one from ebay... they are selling for around 170-200$ shipped.... or is this a problem that plagues all 8525 hermes eventually?.. and i shouldnt bother with this model... and go back to the wizard or get something else?

The Hermes is a really great phone (I passed on getting a Kaiser, as it didn't offer enough of an upgrade), but I don't know if I would personally buy one in that's having issues like that.
50 bucks isn't bad, though. I might bite for that price.

I've had no screen issues over the last 1 1/2 years. I just saw a used 8525 sell for $181 on ebay...it's a great scalable device!

Alright.. i got a hold of the phone.....
everything seems great.... touchscreen was working... but as soon as i went to charge the battery.... and took it off charge once it was filled up to 80%, the touch screen stopped responding...
and i also did a hard reset ... and the screen still isnt responding.... and i cant pass green setup screen that asks me to tap the screen to continue.
any way to bypass this screen?... i dont mind using the phone with only the buttons...
and do you think this is battery related?.... the prev. owner said something about... leaving the battery to cool over night... and pop it back in... and touchscreen should respond again....
any suggestions?... thank you.

Find the program "Remote Screen Alignment". If you can get the Hermes to screen alignment to work, you can save the settings to your pc then if you reflash an os or have to hard reset you don't need the touchscreen. Try taking the battery out overnight and see if you can do the alignment then. Once past the screen alignment you can operate the Hermes using the buttons BUT you need to first get past the alignment settings.
Alternatively, if you know someone with the same Hermes you can get the Alignment settings off their phone. You need the above app.
Cheers...

if your looking for a screen, i have a screen complete with digitiser for sale? PERFECTLY working
i can also throw in a ribbon cable which works but only displays colours in 4bit mode!
PM me if you want the screen

ultramag69 said:
Find the program "Remote Screen Alignment". If you can get the Hermes to screen alignment to work, you can save the settings to your pc then if you reflash an os or have to hard reset you don't need the touchscreen. Try taking the battery out overnight and see if you can do the alignment then. Once past the screen alignment you can operate the Hermes using the buttons BUT you need to first get past the alignment settings.
Alternatively, if you know someone with the same Hermes you can get the Alignment settings off their phone. You need the above app.
Cheers...
Click to expand...
Click to collapse
well its not even the screen alignment screen that im stuck at....
when you do a hardboot.... the FIRST splash screen that shows up after the ATT stuff
its a green screen that says windows mobile DIRECT PUSH... and it says
"please tap the screen to continue etc etc"
will that program help me get past that?....
and the battery is out of the case right now... and im in school..., hopefully by the time i get back home it should work.

duke_stix said:
if your looking for a screen, i have a screen complete with digitiser for sale? PERFECTLY working
i can also throw in a ribbon cable which works but only displays colours in 4bit mode!
PM me if you want the screen
Click to expand...
Click to collapse
well... i see that you live in the UK... it might not be favorable purchasing it from you...
and tihs ribbon cable that you speak of.... do i need one for the isntalation of the screen?... and the one you have isnt made for this phone right?

Alright guys... so pretty much what the previous owner says checks out..
the phones touchscreen started responding to touches on a cold battery that was sitting for a few hours....
as soon as i begin to charge and the batter warms up... or the phone warms up.. im not sure... the touchpad stops responding.
ANY SUGGESTIONS?...
is this an issue with the battery or the touchscreen?...
aside from that.... this phone is fantastic!

Hi there
I am in the UK, and the screen has in fact been removed from a cingular 8525 i cannabilised for the d-pad board, the screen works perfectly and the ribbon cable will of course fit your phone.
I am willing to ship to the USA, and in fact i regularly do, only recently i just sold a little rubber dust cap for the hermes on these forums and its on his way to him right now. if you can pay via paypal your more than welcome!

Not the battery. The battery only supplies power to the mainboard and through that to the lcd. If the battery was at fault then you wouldn't be able to start up. It sounds like you may have heat problems with either the lcd ribbon or with with the flex ribbon connecting the top part of your phone to the mainboard. If I was you I'd check out Mike Channon's site as he is the MASTER of Hermes hardware and if you don't find a solution you can PM him. Heres a link to his site - http://michael-channon.spaces.live.com/
Cheers...

id buy it and sell the parts on ebay

touch screen not responsive

Hey guys, my freind had a sprint Vogue and the touch screen quit working so he gave it to me. Every thing works fine but that. Iv hard reset, reflashed,tried to operate it through MyMobiler, banged it on the computer desk. Nothing works. any ideas or do I just have a new paper weight? Hes already went to sprint and said he lost it and got a new one so sprint will be no help. I really just wanted it for a genuia pig. but its no use when its stuck at the setup screen.
Thanks

Had this problem before, I remember turning the power on, trying the screen, turning it off, on trying again and etc... it worked after a few rigorous tries.

Iv turned it on and off probably 100 times and still no luck. plus the hard reset and reflash

You could try replacing the screen with a spare part from...somewhere. Not much more I can say, that's about as far as my knowledge goes.

Thanks, Im hoping it dont come to that

Sounds like a dead digitizer. You're going to have to either find a new digitizer and going through the hassle of replacing it or replace the entire screen.

which part is the digitizer. I had the same problem with my vogue and bought a part off ebay which i was 99% sure was the problem. its the small electrical board underneath the dpad. There is a connection that the ribbon from the outer screen connects too.. Does anyone know where i can find a replacement for that part. The one I got from ebay looked exactly like the one from my vogue but when i plugged it in it would cause my phone to shut off. They said it was for the GSM touch not the CDMA

Digitizer replacement?

The warranty for my HD is gone and I would probably need to change the touch screen digitizer myself, found these on ebay for ~60€, but does anyone know how to change them? Again, any help would be appreciated!
Originally:
HTC Touch HD, it has been a wonderful phone until now. I have encountered a wierd problem with the touchscreen.
First the touchscreen stopped working completely, after awhile it suddenly started working, at first it recognized some bits and pieces but now it recognizes every touch as normal, except..
It is very inaccurate and the "sum of inaccurity" seems to change depending on where I push the screen, the screen alignment option in settings does not fix this.
I recorded two videos to show this problem better:
http://www.youtube.com/watch?v=Xd1vjiHr2QU
http://www.youtube.com/watch?v=TynTTFIQJv8
Any help would be appreciated on how to fix this!

looks broken id return under warrenty did it get any knocks / drops? do you have insurance?~

spzero said:
looks broken id return under warrenty did it get any knocks / drops? do you have insurance?~
Click to expand...
Click to collapse
I have handled it with great care so no big knocks or drops. Ill contact the store about the warranty. Just wondered if theres a way how to simply fix this.
Just noticed, the screen works normally sometimes for one touch, then it goes back to the inaccurate **** :/
Im now guessing that some cable could be loose or something like that?

Have u tried recalibrating the screen? I can't remember exactly where I found it, but its in programs or settings somewhere.

Viba said:
...the screen alignment option in settings does not fix this...
Click to expand...
Click to collapse
Yes I have..
Anyway I RMA'd it now. Hope I get a new one

I can tell you from previous experience, HTC does NOT warranty touch screens. You mentioned "a store", so I hope they help you, because HTC will not. >sigh<

Seems a little unfair if they don't seeing as the HD is purely touch screen!

SomethingWicked said:
I can tell you from previous experience, HTC does NOT warranty touch screens. You mentioned "a store", so I hope they help you, because HTC will not. >sigh<
Click to expand...
Click to collapse
Hmmh, well the store probably sends it to some service center here in Finland that fixes HTC phones.
Indeed sounds very stupid if the warranty doesnt cover the touchscreen.
Perhaps my HD suffered from something else than a broken touchscreen, eg. mainboard or a chip that controls the touch screen. Who knows I'm just hoping it "passes" the warranty :|

Well... Had Hard-SPL on my touch hd and duttys 1.7 rom, so the warranty is gone
Didn't know they were so picky about it, they said it would cost 605€ to repair the screen. So now I should probably start looking for a screen digitizer on ebay and some help on how to change it... Already downloaded the service manual, but there was nothing on how to change the digitizer, could anyone here show me some light to this? Thanks.

I have dismantle my HD to see if there's any way to change only the screen (it's broken)
There's no way, as far as I saw. You have to replace LCD, tourch screen and screen. It's one piece and there's no way easy way to open it without break it.
You can find all of them for about 200E.

drabisan said:
I have dismantle my HD to see if there's any way to change only the screen (it's broken)
There's no way, as far as I saw. You have to replace LCD, tourch screen and screen. It's one piece and there's no way easy way to open it without break it.
You can find all of them for about 200E.
Click to expand...
Click to collapse
So there's no way I could replace only this?
http://global.ebay.com/Original_Digitizer_Touch_Screen_For_HTC_Touch_HD/310124432320/item

Another sad story // hopefully with a good ending
I kinda have the same problem as Viba and others. Sorry for the looong post. But decided to describe in more details my experience up to now, and hope you can help as well.
All of a sudden, I started having problems with the touch screen of the Touch HD. I started noticing that whenever I touched the Touchflo buttons, the phone vibrated. Soon I came to realize the if I touched in some spot, the phone recognized that I was touching lower, to the point that it could not recognize touches in the taskbar, for instance.
The united has 2 or 3 months max. It had some falls before and I do not really know who (or which one) was the culprit.
Tried this as fix: re-alignment, hardresets, Official ROM upgrade. Then I started reading and understanding that the problem was probably the digitizer ("nice to meet you").
I live in Brazil and the Touch HD is not expected be released here any time soon. So the few HTC service centers do not know how to fix it and do not have parts for it. And also, I bought mine from an auction site by some user who bought it abroad, with no warranty whatsoever. I am left alone in this.
I was very frustrated and eager to get my device running again. So I started looking for a new digitizer and also the tools to open my phone. The digitizer (just the digitizer, not the LCD screen) I ordered from an ebay shop in Hong Kong on Monday and is expected to still arrive sometime in this century (IF Brazilian port authorities do not mess up). The tools arrived yesterday.
I downloaded the service manual and said to myself, let's see if the digitizer problem is maybe due to a loose flat cable. Got to work and carefully disassembled the device as per the service manual. (I have to say that, although I try to be carefull, I always scratch, bend or mess something up when I do jobs like these. So I was afraid of cracking some plastic or worse and actually did some.)
Up to where the service manual show, it went incredibly very well. But that's the problem. The service manual guides you to disassemble the unit up to the point where you are with the bezel, LCD and digitizer in one piece.
But hey! I saw zillions of internet shops selling the bezel (actually, the hole housing, but with no LCD), the digitizer or other parts separately! What is going on?
So I started trying to unmount the bezel, LCD and digitizer. Tried several things. It got really late. I was impactient. So I tried splitting the digitizer from the LCD, by inserting a hard plastic aluminium tip between the digitizer and the housing. A very thin plastic kind of tape came out (at lest part of it). So I tried doing it more. No success. And then I put a very thin screwdriver between then (just enough to get an ulgy bent it the plastic housing).
When I had played enough with that puzzle, I gave up and began mounting everything back. The good part is that I was able to get everything back and the phone is working. Well, except for the digitizer.
First thing I did was to kidnap the wife's Nokia E71 I bought her last month and she is not using yet (she couldn't learn to use yet; well, she hasn't even tried it), because I have to have mobile access to my emails.
And I really started now to consider other alternatives. Will some user like me EVER be able to change just the digitizer? Is it even possible? If it is, I would like to give it at least another shot.
But I am also afraid that it could be another part which is in failure. I just don't want to spend more $$$$ in this. It would be better to buy another phone (and maybe not a complete touchscreen - gosh, I miss my Tytn II). I so regret being a gadget freak and not waiting a release in my country.
Shoud I send my phone abroad for a service center repair? My sister lives in Dubai and she may be able to help.
Should I give up my unit and seel the used parts in ebay?
Hope to hear your suggestions. Thanks anyway.

Viba said:
Well... Had Hard-SPL on my touch hd and duttys 1.7 rom, so the warranty is gone
Didn't know they were so picky about it, they said it would cost 605€ to repair the screen. So now I should probably start looking for a screen digitizer on ebay and some help on how to change it... Already downloaded the service manual, but there was nothing on how to change the digitizer, could anyone here show me some light to this? Thanks.
Click to expand...
Click to collapse
before doing this what about removing hspl and reflashing back a stock rom
change shop and you might, and i say MIGHT, be lucky
much better than screwing up the machine

Rafael K said:
I kinda have the same problem as Viba and others. Sorry for the looong post. But decided to describe in more details my experience up to now, and hope you can help as well...
Click to expand...
Click to collapse
Nice to know I'm not alone with this problem
Sucks that the digitizer couldn't be removed separately, would help alot if someone knew how to do this, if even possible..
crashDebug said:
before doing this what about removing hspl and reflashing back a stock rom
change shop and you might, and i say MIGHT, be lucky
much better than screwing up the machine
Click to expand...
Click to collapse
I have already tried with 3 custom roms and 2 original SPL:s with two original roms.
The Finnish law allows me to get my HD replaced if I could prove that the custom rom didn't brake the digitizer. Already sent some emails to the local repairstation for HTC phones here in Finland, lets see...

I run a repair center (US). I have not gotten curious enough to take mine apart, but if someone has a dead one to experiment with, PM me.

Broken digitizer glass
I have the same problem with the digitizer glass being broken. I have had the back off the phone and stripped it back as far as I dare, but the service manual just doesn't tell you how to replace the digitizer and glass only. Checked out youtube where there are many videos with instructions on how to replace the screens and digitizers on lots of different phones as well as the iphone, just nothing on the Blackstone yet.
Any one else found a solution or decent instructions?

Today I disassembled my HD too, found a loose screen wire but nothing else. Even when I attached it properly the screen didn't work.
Has anyone found out how to change the digitizer?

some info
Hello,
I am also have HTC Touch HD, and I am also thinking about replacement of touch screen and housing because of scratches. Here instruction in Russian
http://www.pdacenter.ru/razborka/htc-touch-hd/
step 24 is not shown on the picture, but there is mentioned that in order to replace screen you should push it forward from back side of the screen; also mentioned that screen is fixed with double sided tape (probably it is fixed to the touch screen)
Also, did you try to use any polish to remove minor scratches on the touch screen? HTC Touch HS has resistive screen and probably may be polished (in contrast to capacitive touch screen that has some coating).
All the best

Also, about this problem see
http://forum.xda-developers.com/showthread.php?p=3911326

You guys should be smarter! If you want to warranty exchange it, flash the normal SPL again and flash a stock rom!

htc touch touchscreen not responding ? what now

well, my htc touch a while developed this look in certain lighting conditions with the screen backlight off that can only be described as looking like a opilspill, and i thought it might of been the touchscreen layers seperating, but untill just now it still worked fine so i wasnt too bothered, was working great one miniute and the next miniute i went to send a text and the touchscreen wasent responding. i tried a hard and soft reset , nothing and right now im extremly pi**ed off as i loved that phone and havent really got the cash for another one .
my question is what is the lightlyhood that the only thing gone is the digitiser, and has anyone used any of them dodgey chinese sellers on ebay as thats the only place i can fine them i dont wanna be leaving XDA developers so early
any advice will be aprieciated, feel like a famy pet jus died or summan
EDIT: dont think its relevent but im using the blue elves rom v6 i think

well you can try mymobiler and use your pc to try and correct any issues

i think the issue might be hardware as i have done a hard reset, did try using mymobiler just to use the phone after i had hard reset, but its either a bug or the way that the touchpads calibrated that i cant now after a hard reset.
what happens is the inital tap the screen to setup, that works, but mymobiler wont allow me to to the screen taps to calibrate.
Back to the box than till i can find a faulty one on ebay in the uk

Find another faulty one of eBay? Why not send it in to HTC and make use of their manufacturer warranty, hopefully its still covered. But worth a shot.

am going to do just that. it was definatly the digitiser have managed to get tho old digitiser working in a strange way, just pressure over time, am posting on it now, but its gonna need replacing but at least I got my phone back thanks everybody

what you are describing is newton rings
Beware of HTC's large screen phones.
Any force applied to them, even taking off a screen protector, is enough to produce "newton rings" and the screen stops responding to touch.
Not much use for a touch screen phone.
HTC refuse to cover this by warranty and refuse to negotiate. expect to shell out up to $500 to repair it. With no guarantee that the next screen won't do the same thing.
Design or Materials fault but they won't cover it by warranty.

well at least i know what caused it, sorted it a while back by replacing the digitsier myself. ended up getting it from the chinese ebay seller. before that i took out the digitiser, applied weight to the top and froze it lol, it worked but i replaced the digitiser anyway.
thanks for all your replys