Good Morning
Our work unit has recently purchased Moguls for 10 employee's. The IT department just enabled the phone to "SYNC" over the air using Microsoft exghange server.
The problem is with the default setting of "As Items Arrive" we are not able to answer incoming calls. It appears to me as a layman that the phone is not dropping the data session to answer the phone, but hey what do I know?
We have tried adjusting the schedule to every 10 and evey 15 minutes but if we happen to be syncing, we cannot answer.
Our IT department does not know the answer.
Any Ideas
what rom are you running? i had heard of some people having this issue after a rom update, but ive never had it myself
Activesync
I am running 6.1 Test rom but the other users are running the latest 3.39 rom from Sprint. I have not been able to find this info from searching. Do you know if people are using Activesync over the air and succesfully answering the phone and syncing??
Thanks Mobo
im using DCD 3.0.6 (i think, its 3.0.something) syncing with the exchange server (emails recieved as they arrive) and im able to answer calls with no problems, and i havent had the issue with any previous roms, and ive used almost all DCDs roms since 1.6 and the leaked GPS "stock" rom from sprint
the problem people were having wasnt specifically linked to activesync, but just that it wasnt taking calls with any data connection open, i dont recall specifically what rom it was with, ill try to find the thread
ETA: http://forum.xda-developers.com/showthread.php?t=365996
http://forum.xda-developers.com/showthread.php?t=351797&highlight=EVDO
Answering the phone
Thanks for your help so far. I guess I should be more specific. What happens is the phone is not in use, it may be syncing but the screen is usually shut off. The phone rings and when you attempt to answer it it seems to mute the incoming call( the phone continues to ring for the caller) until the voicemail kicks in. Again this happens on all 10 of our phones and only since we began syncing over the air with exchange server 2007.
Thanks
mobo
Related
I just updated my phone and I seem to drop calls all the time. Pretty much every call I make over 2 minutes will eventually drop. I do regain service faster and get service in places I previously didnt. I will even drop calls in a place where I get 3-5 bars. The only thing different that im doing is using push email. Could it be kicking me off my calls?
hmm thats funny, i seem to have a bar or 2 increase since i updated.
bendog2784 said:
I just updated my phone and I seem to drop calls all the time. Pretty much every call I make over 2 minutes will eventually drop. I do regain service faster and get service in places I previously didnt. I will even drop calls in a place where I get 3-5 bars. The only thing different that im doing is using push email. Could it be kicking me off my calls?
Click to expand...
Click to collapse
Yes the push will knock you off your call, just like any instant messanging program that tries to reconnect or sometimes the reg hack to keep you conected to data connect
M$ Direct Push won't knock you off a phonecall. PocketWeather and some IM apps including M$ own Office Communicator client for WM can do this however.
I concur with Sleuth255, DP will not knock you off a call. It will direct incoming calls to voice mail if it's doing a "push" but that's a different story.
Dropped calls with T-Mobile USA MDA firmware update
I also upgraded to the latest version of the MDA ROMS and I am having dropped calls. In the my case, I was using Agile Messenger in the background and Motorolla H500 headset. My average time on a call was less than 5 minutes. I have also expereince one random reboot. For now I will discontiune using Agile Messenger.
It's annoying to get a firmware update that seem to solve a lot of Windows Mobile problem only to find out that I can not use use my favorite chat client.
-- behip
Re: Dropped calls with T-Mobile USA MDA firmware update
behip said:
I also upgraded to the latest version of the MDA ROMS and I am having dropped calls. In the my case, I was using Agile Messenger in the background and Motorolla H500 headset. My average time on a call was less than 5 minutes. I have also expereince one random reboot. For now I will discontiune using Agile Messenger.
It's annoying to get a firmware update that seem to solve a lot of Windows Mobile problem only to find out that I can not use use my favorite chat client.
-- behip
Click to expand...
Click to collapse
more annoying to not be able to have a data and a voice connection at the same time.
Me toooo
Im with BEHIP...I have upgraded...i have the same BT headset and have been dropping calls like crazy! What do we do about this?
I had the weather plugin set to not use the connection manager. That may be why it was trying to connect while on a call. I have it now set to use the connection manager so hopefully it will not try to connect whenever it wants.
where is this 2.26 rom from please?
http://www.t-mobileapps.com/downloadcenter/software_detail.cfm?id=80
Hi Guys,
Since a week or so calls are at random directly forwarded to my voicemail.
I have checked my "call forwarding" settings and they are normal:
Forwarding is enabled if I don`t answer after 25 sec, when I`m unavailable and when I`m busy. After a couple of hours I recieve a sms that I have messages waiting in my voicemail. This happens totally at random because a couple of hours later the same people can reach me without any problems
I am assuming that my phone sometimes loses connection to the T-mobile network and so I am unavailable and the call is forwarded to my voicemail. The reason why I assume this is because don`t see a missed call on my phone. I have never had problems with dropped connections nor noticed that I connection is lost. .
Only thing that I recently changed was upgrading my rom to Molski.Biz Rom (RUU_Molski.Biz_226102_22610105_022511_WWE ) on 2 october but I only noticed the problems about a week, so I don`t know if it can be related. I also upgraded to the 2.47.11 radio ROM to see if it would help but without difference so I reverted back tot the 2.25.11 radio ROM
I called T-mobile and they told me it must be related to the phone and couldn`t be a problem with different carriers nor the T-mobile network.
Has anyone have had these problems? or knows a sollution to this?
Greetings,
Averixcool
Edit: running software: Agenda Fusion, Photo contacts and handyswitcher and I don`t have GPRS programs running.
I guess you are losing the connection. You should look for some sort of a pattern? What seems to be random may not be random at all.
Also... You still get SMS for voicemail notification? That's some deja vu...
What software do you have installed that might go out to the internet from time to time? Do you have an email account setup where it will check every 15 minutes?
ipaqkiller said:
What software do you have installed that might go out to the internet from time to time? Do you have an email account setup where it will check every 15 minutes?
Click to expand...
Click to collapse
I don`t have any software that is using the internet on my phone! So that can`t be the problem.
I haven't noticed any pattern in the forwarding or losing my connection. It is happening on different times of the day. It always happens in standby modus of the phone but I do recieve the SMS for voicemail notification but sometimes 3 hours later, so it could be that the connection was lost during 3 hours?
I think i have the same problem. It happens not very often (i think) but its very annoying.
I also found out that my problem is only related to inbound calls.
Cos I was able to place an outbound call with my wizard but i couldnt call it using another phone. It just switches immediatly to voicemail and indeed after a few hours the inbound connection comes back up again and the voicemail-notices start coming in.
I've had numerous calls with the T-mobile helpdesk about this and they also said it was probably phone-related.
Not looking forward to send it off and live without my baby for a cple of weeks
Oh by the way I have rom:2.26.10.2 WWE
I also noticed today that`s only inbound! Today a buddy of mine was calling me while in front of the door. So we tested it right away. He called me again and I also called with my home phone to my mobile and both times directly the voicemail.
Strange thing was that the whole time I had connection with the T-Mobile network with 4 stripes network strength, so the connection wasn`t lost but I was unreachable. At the same I could place a outbound call without any problems.
Is this still phone related?
Full strength connection with T-Mobile network and only inbound calls blocked, outbound no problemo. I don`t get it anymore!
maybe try a different radio and see if that helps the problem.
averixcool said:
......I also upgraded to the 2.47.11 radio ROM to see if it would help but without difference so I reverted back tot the 2.25.11 radio ROM.....
Click to expand...
Click to collapse
The threadstarter allready tried another radio, i don't know if there is newer one. I would gladly give it a try.
My wild stab in the dark would be that something goes wrong when moving to another gsm-antenna (location)
Somehow the phone is not reporting as available or something.(i have no clue about gsm technology so never mind )
Heej there,
got exactly the same thing over here since I've upgraded to Molski's Rom 2261002nld. Also updated to radio 24711 but it didnt change.
I'm now flashing it back to tmob 2210205 to see if it's ok now....
I'll keep you informed...
cu Bol
Is this just a Dutch problem? I'm thinking it is more of a network problem despite what T-mobile.NL are saying.
Does the problem occur at peak times?
I have a similar problem. I was getting Voicemail notifications without the phone even ringing. Then i ran into someone and they said they called several times and i never answered. So I called my own phone and takes my phone 4 or 5 beeps for it to ring.
I'm on shogun and faria's cingular 2.26rom i also have photo contacts on.
Problem Solved
I had the same problem (also with T-Mobile Dutch by the way) with the 2.26 rom until I downgraded my radio rom to 02.07.10. All is fine now.
I also have the same problem. Using 2.26 dutch rom
same problem
I have the same problem after installing the new Molski 2.26.10.2 AKU2.3 Rom.
I have the same problem
t-mo 2.26 WWE
Same problem here only with Jester rom Aku 2.3 and T-mobile dutch
Well, I still have the problem about every other day.
And yes. I'm in the Netherlands.
I'm considering returnung it to t-mobile because i cannot trust my phone anymore. It sucks
Hello,
As far as I know (and our Orange's contact has confirmed us this issue), active GPRS data connections make incoming voicecalls to be redirected to voicemail. This doesn't happen if your device is GPRS-attached to the network but not trasmitting/receiving any data at the moment the call is produced.
This effect has become more noticeable since new devices implement DirectPush, so they are permanently updating info from the exchange server.
I'm sorry, the only solution I know for this is to use a 3G/UMTS device, which enables true simultaneous voice and data connections.
Regards,
CATuser
Barcelona
Got the same problem. It seems only to occur on the T-mobile Dutch network. I'm running Molski's rom and tried both 2.25.11 and 2.47.11. I don't think it's a gprs issue, because there was no gprs connection when it happened. Also no active programs that use gprs.
Didn't have the problem at all with the latest dutch T-mobile rom.
I just flashed my radio rom back to 2.19.11 from the original rom. I hope it will solve the issue.
Rectification
Hello. I asked again my Orange's contact person and it seems that what I said wasn't very precise in the sense that voicecall redirections occur only under specific circumstances like channel congestion on the network's cell. Normally voice has priority over GPRS and it can 'steal' radio channels from active data sessions so the bandwidth is reduced. But it shouldn't allow to steal the last channel if it was busy. Maybe in this case an incoming call could be redirected to voicemail.
Of course, a problem with a specific rom version and its radio interface could be a problem. I'm sorry if my contribution should blurr your insight into the problem.
I will ask network engineers to learn more details about this issue.
Bye,
CATuser
Barcelona
My activesync will not stay connected to my exchange server so my emails will not get pushed from the server.
It worked with the stock ROM, but since I installed (several - Asergs, Bepes... ) WM6.1s, I have this issue:
On the activesync page it says "Synchronized: Today 12:54 PM" instead of "Connected". (i've tried both wifi and my provider's 3G, by the way.)
When I press the sync button soft key, it syncs and says Connected and will receive emails, but after a few seconds, it will revert back and not receive emails as they arrive. No "Connected", it goes back to "Synchronized".
All of the comm settings are set for as emails arrive and it seems to sync itself every 10-15 minutes, but i want it to stay connected as it should.
Push Mail turned on in your Comm Manager.
Schedule for "as they arrive" enabled, for all times.
I reverted back to stock 1.25.405.1, radio 1.58.21.23, all works fine.
Does anyone have any insight regarding this to give me?
Any and all help is truly appreciated.
68 post views and not even 1 reply.
Thanks guys.
everybody is thinking RTFM but nobody is staking the time to post it.
open activesync on your xda and check the application schedule. RTFM from there on.
Like i already said:
Schedule for "as they arrive" enabled, for all times.
My english is fine. Is yours?
And it works in WM6, just not in WM6.1. All ROMs.
That just makes me sure that whoever IS thinking RTFM is just another of the illiterate people who roam these forums.
Being a programmer in real life, i think i have read more manuals for the past 20 years of my professional life.. than most of you.
I shall require no further insight on this matter, and this community can only beat their chest on how their ROMs are "uber", but the will to help anyone is nowhere to be found without witty remarks, which i do not need, nor will take.
But thanks for your failed attempt at a reply, Rroet.
Goodbye.
Good Morning
I hope this forum is the right one to ask this Question?
Our work unit has recently purchased Moguls for 10 employee's. The IT department just enabled the phone to "SYNC" over the air using Microsoft exghange server.
The problem is with the default setting of "As Items Arrive" we are not able to answer incoming calls. It appears to me as a layman that the phone is not dropping the data session to answer the phone, but hey what do I know?
We have tried adjusting the schedule to every 10 and evey 15 minutes but if we happen to be syncing, we cannot answer.
Our IT department does not know the answer.
Any Ideas??
Mobo
What's your phone carrier and radio version.
If the carrier is using Ericisson they required a patch upgrade to allow simultaneous data and voice calls for hsdpa data. Telstra in Australia had this issue initially but they upgraded all their exchanges.
So I assume yours is a similar issue. Check with your carrier and get the it lads to check you have the correct radio version to operate with the carrier
Reinstall your activesync on your comp and this time allow data connection while connected
Activesync
I am not hooked "syncing" with a desktop but syncing over the air using an exhange server.
Sprint Mogul
Thanks
mobo
Hello peeps, I posted this in another thread but thought it prudent to create a new thread as well.
I am using an unlocked Hero on the Three Network in the UK, I bought it last month just before they announced that they were releasing the phone with spotify.
Anyway I was able to install the skype client this morning, which, as it was on my old 3 phone, worked perfectly with using any of my minutes.
The issue I know have is that it does not put the phone back to sleep, even after I removed the installation and power cycled my phone... it is awake 100% of the time even after skype has been removed and my power usage has suffered as a result.
I used taskiller to check but skype is not running and I can seem to work out what is running permanently. Any help or ideas (I'm pretty nooby when it comes to this though) would be appreciated.
Cheers,
John.
No such problem here. Just to confirm. Indeed this matter could have been raised in existing thread. Not to worry.
Where can you get the 3 skype client for Hero from? I am currently using the modified iskoot and didn't realise you could get the official 3 skype client now?
cambria83 said:
Where can you get the 3 skype client for Hero from? I am currently using the modified iskoot and didn't realise you could get the official 3 skype client now?
Click to expand...
Click to collapse
It's now available on android market, under skype 3 beta I believe. Or you can go to the three website, go to the skype area, select your phone and enter your number and they will send a text message with the address to download from.
Lucan, you're right, after a couple of resets and reinstalls it seems to be ok now...very weird indeed.
I've noticed when dialling a skype contact it actually believes I am dialing someone else and it comes up with another name in the dialled number lists.
Also not getting any contact details when someone dials in from skype, just details as 'skype contact'. I think i can live with this though...
PLease delete this thread if you think it is necessary,
cheers,
John
actually, scratch my last comments, it does seem to be chewing power when logged into skype...very frustrating!
pkspidermonkey,
Compared to iskoot I and several other have been using in the absense of Skype on 3, it is not too bad. I am sure there will be several releases before final.