Database Users

Receiving emails when in standby mode

Hi,
I was wondering if it's possible to receive emails when the phone is in standby mode. This is something that would really improve the usability of the phone. Right now, I have to keep it out of standby in oder to receive my emails every 10 minutes. Doing this really reduces the 'standby time' of the phone, but the other alternative is only receiving the mail when you get the phone out of standby, which isn't really the best solution...

Is T-Mobile's my.email not available in the Netherlands? I setup email accounts on their website; they check the accounts every 15 minutes. If there's no mail, my phone stays in standby. If there's mail, TMO sends an SMS to wake up my phone to download the mail.
Another option is emoze.com. Looks like you'd have to leave Outlook running at home, but it might be a better solution, anyway.

never used this 'my email' from T-Mobile. I just set-up my PPC outlook to check for mails every 10 minutes. Receiving an sms every 15 minutes isn't really a solution I think. I'll check out your other solution.
Edit: Reading as that site is a push-mail service I understand that the new ROMS have a push mail option build in? I don't know anything about this 'push mail' technology, but if I would update my T-Mobile rom (to a qtek rom f.e) would this solve my problem as well>?

Cingular GPRS connected but NOT!

I'm experimenting with push mail on my Cingular 8525. I'm not in an HSDPA area. I'm connected with either GPRS or EDGE (I haven't changed the registry to show me which).
I find that I can be connected for hours at a time: the "G" icon will appear in the signal strength area, and clicking on it will indicate the number of minutes/hours connected. The connection timer will still be ticking away happily but if I try to access a web page the prompt will indicate "Locating" until it eventually times out. Even though the phone says I'm connected the connection isn't in fact useable. What I end up having to do is Disconnect from the network and then I let a page request from PIE initiate a reconnection.
Obviously, for push email this is no good. I need a connection that stays up. I even have my push email client set to poll for new messages every thirty minutes, but because the phone says the connection is up, those poll requests will just time out when the connection is actually not up.
What is the deal with this? It would be 10000 times better if the connection just dropped properly if it is supposed to (timing out, network congestion, or whatever). Because then the push email client's poll schedule could at least re-initiate the connection every thirty minutes.
I have been considering trying GPRS Keep Alive (which pings up to 5 hosts to keep a connection alive) but I'm wondering why this happens in the first place? Why doesn't the connection just drop instead of hanging there?

I have been having the same issue with a Treo 750 and with my newly acquired 8525. The connection manager says I'm connected by I don't getting any mail pushed to the device. This has been going on for the last two weeks. The only way I can find to correct it is by a soft reset.

Soft reset? That's pretty extreme. I just have to disconnect and reconnect.

Why is that extreme?
Actually it's quite easy. Since I use push Active Sync automatically initiates a new connection at start up.

I think it's extreme because you shouldn't have to do that. All you should have to do is disconnect and reconnect. Of course, none of this should be happening in the first place.
So I installed GPRS Keep Alive last night. I guess that was a waste of $5 since this morning I see it didn't help. In fact, now I think I'm going to have to soft reset (!) as disconnecting/reconnecting doesn't seem to make a difference.
Since you're having problems on a Treo as well I would guess it must be a Windows thing. Are you on Cingular too?

Yep. I'm with Cingular.
I believe it's a Cingular issue.
I had a Treo 700wx with Sprint before these and never had the issue.

I installed HTweakC this morning and turned on GPRS Auto Attach and "Set Connection AlwaysOn." The first option attempts to connect to GPRS as soon as you turn the phone on. The second is supposed to (I think) stop GPRS from disconnecting.
Still I eventually lose the connection. So a $500 PPC device just can't do what a $200 BlackBerry can??
I'm surprised that no one else has posted to this thread. Maintaining a data connection is one of the most-basic requirements for a wireless device. Yet the Hermes/TyTn/8525/Dopod (whatever you want to call it) can't do this. And I guess, then, the same goes for the Treo?
I suppose this is why, in the end, a much less flexible platform like the overpriced iPhone will quickly succeed: you can be sure that Apple will make 1000% sure the phone can be used with wireless data...since that is the whole point. You know, just to remind the people up in Redmond.

Hi
Just to let you know that I am on Tmobile in the UK and I have the same issues. The data connection under WM5 was a bit more reliable but is hopeless under WM6. It caused me to downgrade from 6 back to the HTC test rom (WM5) just to get push mail working at all, but its not very reliable.
I agree that this is the most fundamental aspect of these WM devices and until it works reliably, everything else is a bit pointless.
I just hope that soeone can get to grips and solve this in the XDA live rom as I really like the new apps, but frankly I would give all that up for a reliable push and acticesync solution.
Rob

Hrmmm. So I guess this means that anyone with Good or BlackBerry push email service on these things (or any WM5/WM6 device) must experience the same problem.

I wonder if this app would help you?
http://commmgrpro.com/index.html
it's not out yet, but the developer is asking for beta testers.
Maybe if the connection is actually terminated rather than going off because it times out, the next connection will be good. Worth a try anyway I would think.
let us know

marisa4755 said:
I wonder if this app would help you?
http://commmgrpro.com/index.html
it's not out yet, but the developer is asking for beta testers.
Maybe if the connection is actually terminated rather than going off because it times out, the next connection will be good. Worth a try anyway I would think.
let us know
Click to expand...
Click to collapse
Has anyone tested this app?

Answering the Phone with ACTIVESYNC

Good Morning
Our work unit has recently purchased Moguls for 10 employee's. The IT department just enabled the phone to "SYNC" over the air using Microsoft exghange server.
The problem is with the default setting of "As Items Arrive" we are not able to answer incoming calls. It appears to me as a layman that the phone is not dropping the data session to answer the phone, but hey what do I know?
We have tried adjusting the schedule to every 10 and evey 15 minutes but if we happen to be syncing, we cannot answer.
Our IT department does not know the answer.
Any Ideas

what rom are you running? i had heard of some people having this issue after a rom update, but ive never had it myself

Activesync
I am running 6.1 Test rom but the other users are running the latest 3.39 rom from Sprint. I have not been able to find this info from searching. Do you know if people are using Activesync over the air and succesfully answering the phone and syncing??
Thanks Mobo

im using DCD 3.0.6 (i think, its 3.0.something) syncing with the exchange server (emails recieved as they arrive) and im able to answer calls with no problems, and i havent had the issue with any previous roms, and ive used almost all DCDs roms since 1.6 and the leaked GPS "stock" rom from sprint
the problem people were having wasnt specifically linked to activesync, but just that it wasnt taking calls with any data connection open, i dont recall specifically what rom it was with, ill try to find the thread
ETA: http://forum.xda-developers.com/showthread.php?t=365996
http://forum.xda-developers.com/showthread.php?t=351797&highlight=EVDO

Answering the phone
Thanks for your help so far. I guess I should be more specific. What happens is the phone is not in use, it may be syncing but the screen is usually shut off. The phone rings and when you attempt to answer it it seems to mute the incoming call( the phone continues to ring for the caller) until the voicemail kicks in. Again this happens on all 10 of our phones and only since we began syncing over the air with exchange server 2007.
Thanks
mobo

problem with AOL email on HTC - connection failed

Hello everyone,
Not sure if this is the right place to ask this but I'm having problems with my AOL IMAP email on the HTC. It normally works ok so I know the automatic settings are fine.
Today I've been getting this weird notification that says "check your settings and try again AND connection failed" although I definitely have good signal and I am receiving incoming mail.
This has been happening every now and then but it sorts itself out after an hour or so and several rebooting attempts, turning the connection on & off etc.
But today it persists... I would happily use AOL's mobile site through the browser but their main one only works in the US it seems so I'm stuck.
I would ask AOL but they don't seem to have support for their email.
(I'm sure HTC will just blame AOL or ask me to do a hard reset).
(I'm on the standard ROM by the way)
Any help would be appreciated, thank you

the actual error message is:
The message could not be sent.
Check that you have network coverage [which I do!] and that your account information is correct [it definitely is as I was sending emails up to a few hours ago and didn't make any changes].

Telstra HTC HD2

Firstly I am new to this site so hopefully I am going about this the right way.
I am just wanting to inform people of an issue with the Telstra HTC HD2, I purchased just over a week ago and had trouble getting the phone to sync with my office server. After numerous attempts I contact HTC and they took me through the process to discover the phone would not hold one of the settings which is in active sync under configure server advanced settings. The connection setting show dedicated and they told me to change to internet, but the phone won't save the setting, it keeps reverting back to dedicated or goes blank. They advised the phone was faulty and to take it back to the Telsta shop, I did this and after trying 3 different phones we discovered they all have the same problem. The Telstra shop contacted HTC and were advised by the tech team that they where aware of the problem. Would have been handy if they had advised their online support people, it would have saved me a lot of wasted time. So now for all you people out there with a Telstra HTC HD2 phone we need to wait for HTC to provide a fix.
Aside from this so far I am very happy with the phone after just upgrading from the original HTC Diamond.

I have a Telstra HD2 sync'd with my Exchange server via Exchange Server ActiveSync, and I haven't experienced this problem you describe.
Have you tried flashing a custom ROM -- getting rid of the crud that's on there by default?

Yup - youll fix it in 2 secs by going with any custom rom.

Thanks for the feed back. Phone still has the standard telstra rom, only had it a week, how do I locate to best rom to use and does this affect my warranty?
Thanks in advance.

To load a custom ROM you will need to HSPL or Goldcard...
By by warranty!

Thanks cheetah2k,
I am pretty green when it comes to this stuff, so I have no idea what HSPL or Goldcard is. Look forward to your assistance.

i am new to this also but i could only stand the telstra crap for 2 days.
after a bit of reading i gave it a try and it's pretty easy, read through this thread.
looks like i can't post links (even from this forum).
go to "HD2 ROM DEVELOPMENT" and click on the second sticky flashing for noobs.

HI chicksloveit, I tried sending you a message but I don't think its working. Did you receive?

Hi test7875, also tried sending you a message but not sure its working. Perhaps something to do with settings or security etc.
Which rom would you recommend flashing too? I see there is a selection at hotfile.com/list/255376/99cdb1c
Was wondering if it is possible to get the original telstra rom in case I need to flash back for warranty.

Fix without changing ROM
I had similar problem but mine is working perfectly now, without using a custom ROM.
see this thread; SOLvit's reply worked for me;
forum.xda-developers.com/showthread.php?t=623162

rravenshak said:
I had similar problem but mine is working perfectly now, without using a custom ROM.
see this thread; SOLvit's reply worked for me;
forum.xda-developers.com/showthread.php?t=623162
Click to expand...
Click to collapse
Thanks rravenshak,
Actually my phone syncs with exchange server via direct push, but won't sync with server when contected to my PC via active sync. HTC suggested changing the setting to internet, as quoted in last entry by SOLVit in the link you suggested, but it won't retain the setting when saved. HTC have confirmed this is an issue, it is interesting that SOLVit says it works

sorry Niffty,
mis-read/understood your OP.

No worries thanks anyway.
Have you tried any cooked roms, if so which ones?

yeah Niffty2010 got it also replied back.

Telstra too told me to set the selection to Dedicated but each time I do, it reverts to a blank. What concerns me is that I am not getting instant emails (even though I have Activesync set to notify as email arrives on the work Exchange Server). The delays can be up to 15 minutes (and the best time is around 5 minutes!). I wonder if the Telstra "Dedicated" channel is too slow? Scared to play around with different ROMS and then get a huge bill from Telstra because my email was not going through their approved route (I am on the Email Pack which is $20 for all email through Outlook).

Hi tangiers, would be nice if HTC and Telstra were consistent with the information they provide. As I mentioned HTC told me to set to internet, but the setting won't save it goes back to dedicated. Having said this my email push is sychronizing with the server fine through 3G and appears to be almost instant when I compare with my desktop. My problem is I can't get a connection to the server using a USB cable connected to my desktop, you could ask why worry about connecting through the USB cable and desktop. With our server we also use public folders and microsoft in all there wisdow does not have active sync syncronising with public folders, so I use pocket mirror and this needs to be done through active sync on my desktop.
If you want to try dedicated, try to save on internet and it always reverts to dedicated when saved, well this is what happens on my HD2. Otherwise we have to wait for HTC to provide an update. I haven't gone down the road of using another rom, although I have done a few mods I found helpful. Have done all update available from HTC, plus unlocked telstra quick links so they can be removed, search this forum for the CAB. Also installed BSB tweaks, need net frame work 3.5 for this to work. As the phone is only a couple of weeks old this makes it more user friendly without loading a different rom. I will see what rom updates HTC provide before try others.

I spoke to Telstra again. They see it must be a setting on the Exchange server that is wrong. Couldn''t tell me which though. When I asked if they could tell me the settings for Activesync (APN etc) if I flashed my ROM with an official HTC Rom upgrade they said that my warranty would be void and the representative told me he hadn't been told the settings (!) I also phoned HTC who could only tell me to choose "When items arrive" in the ActiveSync settings on the phone (!). I will have to now try our Server administrators to see what they can do. Perhaps the fact that yours is coming through instantly points to a problem with our server set up. Would be nice to know what to tell them to change though...

I think I have found the cause for the delay in receiving my email from the Exchange Server through Activesync. If I check Status under ActiveSync on the HD2, I notice that it does an update every 8 minutes which is the minimum heartbeat interval for ActiveSync. My theory is that the phone thinks it is holding the connection to the server during the interval but the firewall settings of the server are not allowing the TCP connection to remain open for the 8 minute interval. Accordingly, having received no response from the server, the phone sends the next heartbeat but notices when it does that there are new emails and downloads them. There is an article from MS about ensuring that the firewall settings allow connections to remain open as long as the Exchange server does.

This could be the case for you, but I don't know enough about it. As mentioned mine is instant just won't connect to server through USB cable. Very time consuming things computers and phones. Why can't they just work.

I fixed the problem. I was using an owa.{domain}.com address for the server in Outlook on the phone. This address worked fine except for the emails only coming through every eight minutes. I changed the address by adding "/exchange" to the address and emails started coming through instantly, as push mail should. But it was shortlived. The phone kept chopping the "/exchange" part of the address and going back to the old problem. I then deleted the Outlook account and established the Excahnge partnership through the Mobile Device Centre with the phone connect via USB to a computer ON THE WORK DOMAIN. Before I set up the phone OTA / through a pc at home. This doesn't work. I think it has something to do with Exchange trusting a device that connects with USB to a PC in the work network rather than outside through the internet. All is working. No thanks to TELSTRA, HTC or the IT Department!!!!!