problem with AOL email on HTC - connection failed - Touch HD General

Hello everyone,
Not sure if this is the right place to ask this but I'm having problems with my AOL IMAP email on the HTC. It normally works ok so I know the automatic settings are fine.
Today I've been getting this weird notification that says "check your settings and try again AND connection failed" although I definitely have good signal and I am receiving incoming mail.
This has been happening every now and then but it sorts itself out after an hour or so and several rebooting attempts, turning the connection on & off etc.
But today it persists... I would happily use AOL's mobile site through the browser but their main one only works in the US it seems so I'm stuck.
I would ask AOL but they don't seem to have support for their email.
(I'm sure HTC will just blame AOL or ask me to do a hard reset).
(I'm on the standard ROM by the way)
Any help would be appreciated, thank you

the actual error message is:
The message could not be sent.
Check that you have network coverage [which I do!] and that your account information is correct [it definitely is as I was sending emails up to a few hours ago and didn't make any changes].

Related

IMAP difficulties

Hi all,
I just received my HTC Universal (MDA Pro), but I am facing difficulties in using the Mailclient for my IMAP server.
I set the account to receive only the messages of the past 5 days, however, it received messages from the past half year (about 600), and does not erase the old ones.
Furthermore, once doing a Send/Receive, it will relatively quickly receive the latest message headers, however afterwards, it stays for several minutes in the "receiving" mode. The app seems to hang at this time, and it takes about 5 minutes before I can do anything on the device again.
Q: How can I set mail to only display 5 days of messages? All of this worked perfectly with the same settings (as far as I can tell) on my XDA1 with MW2003.
Thanks.
Strange...
I have no problem in receiving just the last 5 days with imap profiles on my JasJar and Exchange 2003 sp2 server.
The only problem is that I can't receive the Sent Items headers... But I don't know if it's a JasJar limitation or I have to enable some hidden feature in Exchange...
Anyone may help me?
Thank you,
Roberto

Receiving emails when in standby mode

Hi,
I was wondering if it's possible to receive emails when the phone is in standby mode. This is something that would really improve the usability of the phone. Right now, I have to keep it out of standby in oder to receive my emails every 10 minutes. Doing this really reduces the 'standby time' of the phone, but the other alternative is only receiving the mail when you get the phone out of standby, which isn't really the best solution...
Is T-Mobile's my.email not available in the Netherlands? I setup email accounts on their website; they check the accounts every 15 minutes. If there's no mail, my phone stays in standby. If there's mail, TMO sends an SMS to wake up my phone to download the mail.
Another option is emoze.com. Looks like you'd have to leave Outlook running at home, but it might be a better solution, anyway.
never used this 'my email' from T-Mobile. I just set-up my PPC outlook to check for mails every 10 minutes. Receiving an sms every 15 minutes isn't really a solution I think. I'll check out your other solution.
Edit: Reading as that site is a push-mail service I understand that the new ROMS have a push mail option build in? I don't know anything about this 'push mail' technology, but if I would update my T-Mobile rom (to a qtek rom f.e) would this solve my problem as well>?

Weird behaviour with Activesync - please help

My activesync will not stay connected to my exchange server so my emails will not get pushed from the server.
It worked with the stock ROM, but since I installed (several - Asergs, Bepes... ) WM6.1s, I have this issue:
On the activesync page it says "Synchronized: Today 12:54 PM" instead of "Connected". (i've tried both wifi and my provider's 3G, by the way.)
When I press the sync button soft key, it syncs and says Connected and will receive emails, but after a few seconds, it will revert back and not receive emails as they arrive. No "Connected", it goes back to "Synchronized".
All of the comm settings are set for as emails arrive and it seems to sync itself every 10-15 minutes, but i want it to stay connected as it should.
Push Mail turned on in your Comm Manager.
Schedule for "as they arrive" enabled, for all times.
I reverted back to stock 1.25.405.1, radio 1.58.21.23, all works fine.
Does anyone have any insight regarding this to give me?
Any and all help is truly appreciated.
68 post views and not even 1 reply.
Thanks guys.
everybody is thinking RTFM but nobody is staking the time to post it.
open activesync on your xda and check the application schedule. RTFM from there on.
Like i already said:
Schedule for "as they arrive" enabled, for all times.
My english is fine. Is yours?
And it works in WM6, just not in WM6.1. All ROMs.
That just makes me sure that whoever IS thinking RTFM is just another of the illiterate people who roam these forums.
Being a programmer in real life, i think i have read more manuals for the past 20 years of my professional life.. than most of you.
I shall require no further insight on this matter, and this community can only beat their chest on how their ROMs are "uber", but the will to help anyone is nowhere to be found without witty remarks, which i do not need, nor will take.
But thanks for your failed attempt at a reply, Rroet.
Goodbye.

Activesyn-Push mail is fail after phone call

Hi all,
Do you have this problem like me.
I am using activesyn to synchronize my email from exchange server. It works well. However, after I have a phone call, either call-in or call-out, sometime activesyn is return this error
0x80072EFD: The server could not be reached. This can be caused by temporary network conditions.
The last synchronize show the time during I have a phone call, the last attempt show the time it try to sync.
e.g.
last syn: 7.11 a.m.
last attempt: 10.00 a.m.
Actually, GPRS/Edge connection is fail because I can't update weather forecast or open any webpage.
Then after I do soft-reset on my mobile phone. Everything is return, I can get a mail from activesyn when item arrived on my server. And again, when I have a phone call, activesyn is gone.
Please be remind that, this problem occurs oftenly after I have a phone call, but not all times.
Do you have this problem? could you please suggest what is the cause and how to fixed it?
Oh, more information. I use HTC Touch dual and official rom from HTC website.
Thank you very much

Telstra HTC HD2

Firstly I am new to this site so hopefully I am going about this the right way.
I am just wanting to inform people of an issue with the Telstra HTC HD2, I purchased just over a week ago and had trouble getting the phone to sync with my office server. After numerous attempts I contact HTC and they took me through the process to discover the phone would not hold one of the settings which is in active sync under configure server advanced settings. The connection setting show dedicated and they told me to change to internet, but the phone won't save the setting, it keeps reverting back to dedicated or goes blank. They advised the phone was faulty and to take it back to the Telsta shop, I did this and after trying 3 different phones we discovered they all have the same problem. The Telstra shop contacted HTC and were advised by the tech team that they where aware of the problem. Would have been handy if they had advised their online support people, it would have saved me a lot of wasted time. So now for all you people out there with a Telstra HTC HD2 phone we need to wait for HTC to provide a fix.
Aside from this so far I am very happy with the phone after just upgrading from the original HTC Diamond.
I have a Telstra HD2 sync'd with my Exchange server via Exchange Server ActiveSync, and I haven't experienced this problem you describe.
Have you tried flashing a custom ROM -- getting rid of the crud that's on there by default?
Yup - youll fix it in 2 secs by going with any custom rom.
Thanks for the feed back. Phone still has the standard telstra rom, only had it a week, how do I locate to best rom to use and does this affect my warranty?
Thanks in advance.
To load a custom ROM you will need to HSPL or Goldcard...
By by warranty!
Thanks cheetah2k,
I am pretty green when it comes to this stuff, so I have no idea what HSPL or Goldcard is. Look forward to your assistance.
i am new to this also but i could only stand the telstra crap for 2 days.
after a bit of reading i gave it a try and it's pretty easy, read through this thread.
looks like i can't post links (even from this forum).
go to "HD2 ROM DEVELOPMENT" and click on the second sticky flashing for noobs.
HI chicksloveit, I tried sending you a message but I don't think its working. Did you receive?
Hi test7875, also tried sending you a message but not sure its working. Perhaps something to do with settings or security etc.
Which rom would you recommend flashing too? I see there is a selection at hotfile.com/list/255376/99cdb1c
Was wondering if it is possible to get the original telstra rom in case I need to flash back for warranty.
Fix without changing ROM
I had similar problem but mine is working perfectly now, without using a custom ROM.
see this thread; SOLvit's reply worked for me;
forum.xda-developers.com/showthread.php?t=623162
rravenshak said:
I had similar problem but mine is working perfectly now, without using a custom ROM.
see this thread; SOLvit's reply worked for me;
forum.xda-developers.com/showthread.php?t=623162
Click to expand...
Click to collapse
Thanks rravenshak,
Actually my phone syncs with exchange server via direct push, but won't sync with server when contected to my PC via active sync. HTC suggested changing the setting to internet, as quoted in last entry by SOLVit in the link you suggested, but it won't retain the setting when saved. HTC have confirmed this is an issue, it is interesting that SOLVit says it works
sorry Niffty,
mis-read/understood your OP.
No worries thanks anyway.
Have you tried any cooked roms, if so which ones?
yeah Niffty2010 got it also replied back.
Telstra too told me to set the selection to Dedicated but each time I do, it reverts to a blank. What concerns me is that I am not getting instant emails (even though I have Activesync set to notify as email arrives on the work Exchange Server). The delays can be up to 15 minutes (and the best time is around 5 minutes!). I wonder if the Telstra "Dedicated" channel is too slow? Scared to play around with different ROMS and then get a huge bill from Telstra because my email was not going through their approved route (I am on the Email Pack which is $20 for all email through Outlook).
Hi tangiers, would be nice if HTC and Telstra were consistent with the information they provide. As I mentioned HTC told me to set to internet, but the setting won't save it goes back to dedicated. Having said this my email push is sychronizing with the server fine through 3G and appears to be almost instant when I compare with my desktop. My problem is I can't get a connection to the server using a USB cable connected to my desktop, you could ask why worry about connecting through the USB cable and desktop. With our server we also use public folders and microsoft in all there wisdow does not have active sync syncronising with public folders, so I use pocket mirror and this needs to be done through active sync on my desktop.
If you want to try dedicated, try to save on internet and it always reverts to dedicated when saved, well this is what happens on my HD2. Otherwise we have to wait for HTC to provide an update. I haven't gone down the road of using another rom, although I have done a few mods I found helpful. Have done all update available from HTC, plus unlocked telstra quick links so they can be removed, search this forum for the CAB. Also installed BSB tweaks, need net frame work 3.5 for this to work. As the phone is only a couple of weeks old this makes it more user friendly without loading a different rom. I will see what rom updates HTC provide before try others.
I spoke to Telstra again. They see it must be a setting on the Exchange server that is wrong. Couldn''t tell me which though. When I asked if they could tell me the settings for Activesync (APN etc) if I flashed my ROM with an official HTC Rom upgrade they said that my warranty would be void and the representative told me he hadn't been told the settings (!) I also phoned HTC who could only tell me to choose "When items arrive" in the ActiveSync settings on the phone (!). I will have to now try our Server administrators to see what they can do. Perhaps the fact that yours is coming through instantly points to a problem with our server set up. Would be nice to know what to tell them to change though...
I think I have found the cause for the delay in receiving my email from the Exchange Server through Activesync. If I check Status under ActiveSync on the HD2, I notice that it does an update every 8 minutes which is the minimum heartbeat interval for ActiveSync. My theory is that the phone thinks it is holding the connection to the server during the interval but the firewall settings of the server are not allowing the TCP connection to remain open for the 8 minute interval. Accordingly, having received no response from the server, the phone sends the next heartbeat but notices when it does that there are new emails and downloads them. There is an article from MS about ensuring that the firewall settings allow connections to remain open as long as the Exchange server does.
This could be the case for you, but I don't know enough about it. As mentioned mine is instant just won't connect to server through USB cable. Very time consuming things computers and phones. Why can't they just work.
I fixed the problem. I was using an owa.{domain}.com address for the server in Outlook on the phone. This address worked fine except for the emails only coming through every eight minutes. I changed the address by adding "/exchange" to the address and emails started coming through instantly, as push mail should. But it was shortlived. The phone kept chopping the "/exchange" part of the address and going back to the old problem. I then deleted the Outlook account and established the Excahnge partnership through the Mobile Device Centre with the phone connect via USB to a computer ON THE WORK DOMAIN. Before I set up the phone OTA / through a pc at home. This doesn't work. I think it has something to do with Exchange trusting a device that connects with USB to a PC in the work network rather than outside through the internet. All is working. No thanks to TELSTRA, HTC or the IT Department!!!!!

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