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Hi Guys,
Since a week or so calls are at random directly forwarded to my voicemail.
I have checked my "call forwarding" settings and they are normal:
Forwarding is enabled if I don`t answer after 25 sec, when I`m unavailable and when I`m busy. After a couple of hours I recieve a sms that I have messages waiting in my voicemail. This happens totally at random because a couple of hours later the same people can reach me without any problems
I am assuming that my phone sometimes loses connection to the T-mobile network and so I am unavailable and the call is forwarded to my voicemail. The reason why I assume this is because don`t see a missed call on my phone. I have never had problems with dropped connections nor noticed that I connection is lost. .
Only thing that I recently changed was upgrading my rom to Molski.Biz Rom (RUU_Molski.Biz_226102_22610105_022511_WWE ) on 2 october but I only noticed the problems about a week, so I don`t know if it can be related. I also upgraded to the 2.47.11 radio ROM to see if it would help but without difference so I reverted back tot the 2.25.11 radio ROM
I called T-mobile and they told me it must be related to the phone and couldn`t be a problem with different carriers nor the T-mobile network.
Has anyone have had these problems? or knows a sollution to this?
Greetings,
Averixcool
Edit: running software: Agenda Fusion, Photo contacts and handyswitcher and I don`t have GPRS programs running.
I guess you are losing the connection. You should look for some sort of a pattern? What seems to be random may not be random at all.
Also... You still get SMS for voicemail notification? That's some deja vu...
What software do you have installed that might go out to the internet from time to time? Do you have an email account setup where it will check every 15 minutes?
ipaqkiller said:
What software do you have installed that might go out to the internet from time to time? Do you have an email account setup where it will check every 15 minutes?
Click to expand...
Click to collapse
I don`t have any software that is using the internet on my phone! So that can`t be the problem.
I haven't noticed any pattern in the forwarding or losing my connection. It is happening on different times of the day. It always happens in standby modus of the phone but I do recieve the SMS for voicemail notification but sometimes 3 hours later, so it could be that the connection was lost during 3 hours?
I think i have the same problem. It happens not very often (i think) but its very annoying.
I also found out that my problem is only related to inbound calls.
Cos I was able to place an outbound call with my wizard but i couldnt call it using another phone. It just switches immediatly to voicemail and indeed after a few hours the inbound connection comes back up again and the voicemail-notices start coming in.
I've had numerous calls with the T-mobile helpdesk about this and they also said it was probably phone-related.
Not looking forward to send it off and live without my baby for a cple of weeks
Oh by the way I have rom:2.26.10.2 WWE
I also noticed today that`s only inbound! Today a buddy of mine was calling me while in front of the door. So we tested it right away. He called me again and I also called with my home phone to my mobile and both times directly the voicemail.
Strange thing was that the whole time I had connection with the T-Mobile network with 4 stripes network strength, so the connection wasn`t lost but I was unreachable. At the same I could place a outbound call without any problems.
Is this still phone related?
Full strength connection with T-Mobile network and only inbound calls blocked, outbound no problemo. I don`t get it anymore!
maybe try a different radio and see if that helps the problem.
averixcool said:
......I also upgraded to the 2.47.11 radio ROM to see if it would help but without difference so I reverted back tot the 2.25.11 radio ROM.....
Click to expand...
Click to collapse
The threadstarter allready tried another radio, i don't know if there is newer one. I would gladly give it a try.
My wild stab in the dark would be that something goes wrong when moving to another gsm-antenna (location)
Somehow the phone is not reporting as available or something.(i have no clue about gsm technology so never mind )
Heej there,
got exactly the same thing over here since I've upgraded to Molski's Rom 2261002nld. Also updated to radio 24711 but it didnt change.
I'm now flashing it back to tmob 2210205 to see if it's ok now....
I'll keep you informed...
cu Bol
Is this just a Dutch problem? I'm thinking it is more of a network problem despite what T-mobile.NL are saying.
Does the problem occur at peak times?
I have a similar problem. I was getting Voicemail notifications without the phone even ringing. Then i ran into someone and they said they called several times and i never answered. So I called my own phone and takes my phone 4 or 5 beeps for it to ring.
I'm on shogun and faria's cingular 2.26rom i also have photo contacts on.
Problem Solved
I had the same problem (also with T-Mobile Dutch by the way) with the 2.26 rom until I downgraded my radio rom to 02.07.10. All is fine now.
I also have the same problem. Using 2.26 dutch rom
same problem
I have the same problem after installing the new Molski 2.26.10.2 AKU2.3 Rom.
I have the same problem
t-mo 2.26 WWE
Same problem here only with Jester rom Aku 2.3 and T-mobile dutch
Well, I still have the problem about every other day.
And yes. I'm in the Netherlands.
I'm considering returnung it to t-mobile because i cannot trust my phone anymore. It sucks
Hello,
As far as I know (and our Orange's contact has confirmed us this issue), active GPRS data connections make incoming voicecalls to be redirected to voicemail. This doesn't happen if your device is GPRS-attached to the network but not trasmitting/receiving any data at the moment the call is produced.
This effect has become more noticeable since new devices implement DirectPush, so they are permanently updating info from the exchange server.
I'm sorry, the only solution I know for this is to use a 3G/UMTS device, which enables true simultaneous voice and data connections.
Regards,
CATuser
Barcelona
Got the same problem. It seems only to occur on the T-mobile Dutch network. I'm running Molski's rom and tried both 2.25.11 and 2.47.11. I don't think it's a gprs issue, because there was no gprs connection when it happened. Also no active programs that use gprs.
Didn't have the problem at all with the latest dutch T-mobile rom.
I just flashed my radio rom back to 2.19.11 from the original rom. I hope it will solve the issue.
Rectification
Hello. I asked again my Orange's contact person and it seems that what I said wasn't very precise in the sense that voicecall redirections occur only under specific circumstances like channel congestion on the network's cell. Normally voice has priority over GPRS and it can 'steal' radio channels from active data sessions so the bandwidth is reduced. But it shouldn't allow to steal the last channel if it was busy. Maybe in this case an incoming call could be redirected to voicemail.
Of course, a problem with a specific rom version and its radio interface could be a problem. I'm sorry if my contribution should blurr your insight into the problem.
I will ask network engineers to learn more details about this issue.
Bye,
CATuser
Barcelona
hi all,
i got a very annoying "feature" in the O2 Cosmo(T-Mobile Dash). The incoming call will be blocked(heard busy tone) if the GPRS is in transmission. I was complained by many friends.
To my understanding, there's a setting in some phones to enable both GSM/GPRS concurrent connections. Is there such setting in Windows Mobile?
My ROM is 1.13.207.2, RADIO is 4.1.13.28_02.63.90
i tried to refersh its ROM, but don't know how to CID unlock. the "RUU_Excalibur_SPL-1.11_UpgradeOnly.exe" on the server has no luck for me, still "Invalid model ID".
can anythone show light on me?
thank you
reply
I think microsoft released a patch for that: i'll try find it on google for you. can you explain what configuration you used?
I think the 'patch' you need is called 3G.
I have the exact same problem and I opened a thread on it as well.
Read here.
The conclusion we reached was that this is a network, not phone dependent problem.
yeah never happent to me ever
thanks for all the replies.
My previous phone is O2 XDA Mini S(Wizard). I used that one to receive push mail provided by GoodLink, which requires GPRS always on. I didn't have such issue with that, at least no complain from my friends.
That's why i am wondering something wrong with the RADIO configuration. I didn't make any specific change to my new O2 XDA Cosmo(Excalibur).
best regards
And back to my memory.
I used to have the classical Ericsson T39. There was a setting to enable GSM incoming call during GPRS transmission(cannot remember the exact name). By enable that, i can still receive incoming call, and the GPRS connection will auto resume after the call.
Is there similar setting for Windows Mobile?
There is not as far as I've ever known. I've used smartphones that determined which was blocked and which was not based on which application was in use at the time. That is, if you were actively using IE or some other network app, phone calls would go straight to voice mail. If a non-network app was front and center at the time, the network would be disconnected and the phone would ring. That (and the SE settings mentioned above which I saw on my SE phones too) showed that it was a phone setting made by the carrier. I'd hope there's a little more intelligence behind it than just "voice trumps network" but if there is, I couldn't tell you what determines which gets through and when.
I've found that it's based on the amount of data being transmitted at the time of the (attempted) call. For example, high-bandwith usage such as media streaming will lead to the incoming phone call being blocked/diverted most of the time, whereas sporadic usage (eg. PING, or loading a very simple web page) has allowed a call to come in, temporarily disabling GPRS. GPRS can never be used during a phone call.
Hello Everyone,
I am having a wierd issue with my HTC Tytn.When my Data connection is active I cannot make or recieve phone calls.Any incoming call goes straight to voicemail and any number I dial the phone will display "call ended" before it even starts to to ring. The minute I close the data connection the phone works again.I have updated my ROM to the latest English ROM.Could my unit be defective?
Thanks in advance!!!
Hmmm that's weird.
Your TyTN is acting as class C device (Data or Voice), and in fact TyTN is class B device (Data is suspended while on Voice).
Is your unit defective? Possible, but... first backup your TyTN completely, then re-update full ROM, set up data connection and call to check it while on active transfer. If it will be OK - your unit is OK and this is software/registry problem, if not your unit is might be defective. This is the quickest way to determine.
My device does this as well, but only when connected to Slingmobile.
Other "always on" programs are not affecting me.
Not sure if this helps or not Just trying to add more data.
data causing call dropouts
Hi,
Hope this helps, but here in Australia when using the Telstra HSDPA network on UMTS850, when i'm connected to a data session, I can't receive calls and the caller gets the "phone is switched off" message. If I force the phone to use the old UMTS2100 network, the phone will pause the data session and allow the incoming call. On another forum I have read that this is due to a limitation in the Ericsson 850MHz hardware which the telco is using on their mobile towers and they expect an upgrade to fix it sometime in January. I don't know if this is 100% true, but it is what i have read
If I have a data session in progress it gets disconnected whilst a phone call is in progress (I can receive calls fine, although I have had one or two occasions when people have rung me and it's gone straight to voicemail without notifying me of the call). After I hang up, the data session is reestablished.
Using T-Mobile in the UK for what it's worth.
This is a very weird issue, sorry I can't offer any more info or advice.
I'm on T-mob Flext WnW and have the same issue. When I have my data connection established (either gprs or HSDPA) anyone that tries to call goes straight to voice mail. I can make a call which temporarily stops the data session and then re-establishes it after I hang up.
Is this a known issue on T-mob?
In the HTC faq, it is meantioned that the handset is a GPRS class B device:
http://www.europe.htc.com/support/faq.html?id=119
This means that the data-traffic is suspend for voice calls.
http://www.gsmworld.com/technology/gprs/class.shtml
(I haven't tested this with my HTC, but my Nokia 6260 did behave like this)
The HTC faq also states the full 3G operation ought to allow for simultaneous voice and data calls. I personally interpret this that calls are possible together with a UMTS connection (but I could be wrong).
Jörg
For all with problems with connection while on data.
Most of us here have no problem with it, might be network you are logged, not fully compatible with class B.
My advice: check different phone (TyTN) if same occures, if yes then different handset (other brands). If it still is happening - call network and demand some explanations and upgades.
Still supporting my first post to hard reset device and check if without all software you have same problem.
And for the record - most of mobile operators calls this "Ring-through problem"
JUST FYI
Cingular says that for some reaosn streaming data (for my my slingbox) will not interupt. So phone always goes to voicemail.
Once I get the higherspeed data in my area this problem should go away.
This was posted by another in response to my question, and also confirmed when I called Cingular. Although it is possible we were both misinformed by support.
Hi,
I'm using a Magician with WM2003
I have a GPRS connection setup for with t-mobile using a proxy.
If I'm not connected it works great- I press send/receive for my e-mail it connects and gets my messages just fine.
If I do it again 5 minutes later also fine.
The problem is after a long time the connection is still active, but when I go to do a Send/Receive-
I get an "unable to connect to the incoming mail server" message. All my other internet apps also will not work. If I turn on flight mode and then turn it off (to disconnect from my GPRS connection) and then try the internet again- it will work fine.
I think what triggers this is going into an area with no service. The GPRS connection stays active- and when I try to use it (even when I'm back in an area with service) it won't work.
Any suggestions?
Thanks,
Daniel
I found this, may help ....
Look for "KeepAliveTime" on the right side of this page
http://msdn2.microsoft.com/en-us/library/aa915651.aspx
It may help, good luck!
I have this same issue with the htc touch. Not sure what to do about it. I see the keepalivetime but it isn't a hack or a reg edit (that I can tell).
bump
anyone having this kind of an issue on your htc touch?
HI guys, having th same problem here with my Hermes. Strange thing is, this has only started to happen over the last few months. I am on T-Mob (UK) as well... Any one have any ideas, because my push email is driving me crazy (drops the connction and cant connect again, this includes the interent as well.
flashflash said:
HI guys, having th same problem here with my Hermes. Strange thing is, this has only started to happen over the last few months. I am on T-Mob (UK) as well... Any one have any ideas, because my push email is driving me crazy (drops the connction and cant connect again, this includes the interent as well.
Click to expand...
Click to collapse
Exactly the same here - issues with push mail and when using messenger have to turn flight mode on and off to reconnect to the service - only been like this for few weeks now - never used to be a problem before
So it looks like T-mob have changed something recently. I have been searching various forums trying to find an answer but no luck. TMob reckon nothing has changed when i called them.
I too have the same problem and I am also on t-mob UK.
I will call Tmob again tomorrow and hopefully get through to someone in their tech dept. I knew it had to be Tmob, I had changed nothing on my handset, but they refused to acknowledge that anyone else had a problem.
I use cingular/att with these issues so it's not just tmobile.
mikewchandler said:
bump
anyone having this kind of an issue on your htc touch?
Click to expand...
Click to collapse
You are not alone here....... nearly every day a soft reset
Also the same with my trinity - but not so often
Having spoken to T-Mob UK, the general thinking is they are imposed restrictions on usage for the basic walk and web service. This includes IMessenger and push e-mail (I knew about IM bit not Push Mail!)
The engineer seems to think the connection will be frozen if the network detects
a IM service (the heatbeat of push mail mail looks to be included in this).
Solution: Upgrade to Walk and Web Plus (extra £5) per month.
I have been given a free month to try and see if this solves my issues. I will let you know how it goes.
Now this could be T-mob fobbing me off and trying to get an extra five quid off me, lets wait and see. Any of you guys on the plus service already??
I was guessing that might be the case, let know how it goes if I need to upgrade
I use the mediamax bundle with cingular/att. I wonder if this is indeed the case. I would need to upgrade to the pda plan, which would be pricey. Mabey that's the case?
Well, I'm afraid it was a nice story that Tmob told me, but it hasn't sorted the problem! I will keep an eye on it over the next few days just in case it takes a few days to set their end, but as of today I still loose connection.
OK, finally got it sorted....! I have GPRS connected all the time now without loosing connection.
Looks like T-mob were telling me the truth. After talking to a T-mobile engineer, he confirms that they now have the network infrastructure to detect and block services that are not covered in certain WnW packages. This went live just over a month ago.
The basic WnW package does not allow Push Email & IM, if detected the network will block your IP. Turning off and on the radio will give you a new IP, so will work again until detected.
For Push Email you will need the WnW plus service. Now the interesting part is if you add on the plus service (a bolt on) it will still not work. You will need to add the package onto your contract not as a bolt on.
Many people have just paid extra for the bolt on but the T-Mob system doesnt recognise this and still blocks Push Mail & IM.
It doesnt cost any extra or change your contract length, its just a different way the customer service people upgrade your account.
Unfortunately the customer service rep that upgraded my account did not know this, but the engineer new straight away.
Hope this helps people.
Thanks for the info.....I use ATT/Cingular. What are the odds they started this same thing a month ago? I've been noticing this problem for about that length of time.
Hi all!
It´s the same for me
I´m using Eplus with Cortado email push in Germany
Every morning a soft reset
Any solutions possible within the registry
Greetings
Gregor
Good Morning
Our work unit has recently purchased Moguls for 10 employee's. The IT department just enabled the phone to "SYNC" over the air using Microsoft exghange server.
The problem is with the default setting of "As Items Arrive" we are not able to answer incoming calls. It appears to me as a layman that the phone is not dropping the data session to answer the phone, but hey what do I know?
We have tried adjusting the schedule to every 10 and evey 15 minutes but if we happen to be syncing, we cannot answer.
Our IT department does not know the answer.
Any Ideas
what rom are you running? i had heard of some people having this issue after a rom update, but ive never had it myself
Activesync
I am running 6.1 Test rom but the other users are running the latest 3.39 rom from Sprint. I have not been able to find this info from searching. Do you know if people are using Activesync over the air and succesfully answering the phone and syncing??
Thanks Mobo
im using DCD 3.0.6 (i think, its 3.0.something) syncing with the exchange server (emails recieved as they arrive) and im able to answer calls with no problems, and i havent had the issue with any previous roms, and ive used almost all DCDs roms since 1.6 and the leaked GPS "stock" rom from sprint
the problem people were having wasnt specifically linked to activesync, but just that it wasnt taking calls with any data connection open, i dont recall specifically what rom it was with, ill try to find the thread
ETA: http://forum.xda-developers.com/showthread.php?t=365996
http://forum.xda-developers.com/showthread.php?t=351797&highlight=EVDO
Answering the phone
Thanks for your help so far. I guess I should be more specific. What happens is the phone is not in use, it may be syncing but the screen is usually shut off. The phone rings and when you attempt to answer it it seems to mute the incoming call( the phone continues to ring for the caller) until the voicemail kicks in. Again this happens on all 10 of our phones and only since we began syncing over the air with exchange server 2007.
Thanks
mobo