Database Users

MDA Pro - Not ringing when I phone it :(

Dunno what is going on here - I had this problem occasionally with E200 / C500 on Orange, but not to this extent.
Sat at my desk, I suddenly get a Voicemail notification. Strange, as the phone hasn't rung. So I decide to test it.
I get NO ringtone on the phone I'm calling from. Nothing at all. Then it cuts straight to VM. (Phone is sat with full signal, and connected to UMTS network). I phoned 5 times, all with the same result.
Then I hung up the UMTS. Same thing happened.
I did a soft reset and left it in clamshell mode, and phoned again. This time I could clearly hear the ringing on the phone I was calling from, but the device didn't ring / vibrate or anything.
I opened it up and had a message "The phone operation failed" so I hit OK on this and closed it back up again. Phoned it again and this time it rang properly. I hung up before connecting, and got the "Missed call" notification.
Its not (entirely) down to being connected to UMTS - as my phone reconnects automatically as soon as it starts up.
Anyway, having dismissed the "You have a missed call" notification, I tried again. Its back to its original state now, no ringing heard on the phone you call from, and nothing on the phone itself. I only got ONE missed call notification, despite calling it around 7 or 8 times in all.
What the hell is going on here? It almost seems like the phone itself signals to the network that it is totally unreachable (hence no ringing heard by the caller).

I assume you haven't set up diverts or anything?
Get your network provider to do a test and see if they can give you any further information.
Failing that, it's possible that if you stopped the ExtROM from fully installing, it could be causing problems? Or maybe even some sort of task manager may be 'killing' the phone services?

I hadn't set any diverts, and it was the oddly random nature that was cause for concern - it worked after the soft reset, but didn't work beforehand. I can't be doing with a phone that, for its own reasons, refuses to aknowledge an inbound call! This should take precedence over anything else the "phone" is doing at the time, surely...
I've got T Mobile to send me out a reset of my profile (a text message which I delete, then power off the device) and I'll see how it goes.
I did have SBP PocketPlus installed, but no longer... I've not got much installed at all, at the moment.
Strongly considering flashing to the iMate ROM at this moment!

After removing the battery I retested. It was fine.
After writing the last post, I retested again and its broken again.
B*llocks.

The same as you my XDA Exec, oftern misses calls, ( you ring your self and hear it reing bu the phone makes no noise) i also had the same on my XDA2i, and yes removing the battery fixes it for a while.
Also mine when it looses service ( witch is oftern ) it will not go back into service until i soft reset it
John

Hmm, sorry no clue.
I have a JasJar and no-one has told me off for missing their calls. (I take quite a few from work, but rarely make any myself)
Maybe try a ROM flash, but I'm sure other Exec users are not having these problems, so it sounds like it might be something other than a ROM issue?

I've just stuck the iMate Rom on it. Was probably going to do it anyway, but didn't want to break my TomTom setup...
I'll do some testing and will repost on this thread with my findings.

I'm still getting the problem with the iMate ROm installed.
When I go to the Phone settings, it thinks I'm on the UMTS T-Mobile UK network. Now I'm sure this is fine for data, but maybe its not OK for voice, or something like that?
Can anyone let me know what they have in those settings?

Spotted this too on the Jasjar - can't pin down why though as it only appeqars to have started recently
Stu

I'm becoming certain that my data connection is effectively hogging the phone and not allowing voice traffic. I just had problems sending a text message. Every time I hit send, it failed (about 6 times) and went into drafts. To get it to sent, I hung up my active data connection and tried again, and it went immediately.
This is a nightmare, as the device HAS to perform both voice and data functions. I want an always-on data device, but the data MUST be interuptable by inbound / outbound phonecalls as well as notifications (SMS etc).

Right...
I've dropped down to GSM instead of 3G by removing the "Auto" setting from the Band option within the Phone Settings. This appears to have solved the problem.
From looking at the network, it appeared my phone was always connecting to a network called "UMTS T Mobile" (this was even displayed on the occasional incoming call that worked as the carrier). I'm certain this is what is causing the problems. After a Soft Reset, it would still connect to this, as my OTA ActiveSync connection would start up...
Having changed to GSM instead, I'm now connecting to "T Mobile UK" as my carrier - and this is allowing full inbound/outbound functionality - albeit only with GPRS data connectivity.

I'm on T-Mobile UK, and MSN Messenger will happily be interrupted when I get a voice call?
I'm lucky enough to live and work in an area where I'm only ever connected to UMTS (although the setting on my phone is "Auto"). I'm 99% certain that I can get calls every time, and having tested it just now a couple of times it's working without any problems, so there must be something that'll sort out your problem?

sub69 said:
I'm on T-Mobile UK, and MSN Messenger will happily be interrupted when I get a voice call?
I'm lucky enough to live and work in an area where I'm only ever connected to UMTS (although the setting on my phone is "Auto"). I'm 99% certain that I can get calls every time, and having tested it just now a couple of times it's working without any problems, so there must be something that'll sort out your problem?
Click to expand...
Click to collapse
I'm lucky enough to live and work in an area immediately covered by whatever equipment may (or may not) be located a T Mobile's head office... :roll:
I cannot discount the possibility that they've erected a UMTS cell which they "tinker with", which may (or, indeed, may not) be causing my problems...
I guess next time I'm out of the area, and in a 3G coverage area elsewhere, I will revert and test it.
In the meantime, they've asked me to test by switching back to "Auto" and trying to phone my phone once in a while, taking note of when I call and whether I get through, and they'll endeavour to trace those calls and find out what is going on...

I hope you'll be sending them an invoice!?!

I have this problem now. I only noticed it after a ROM upgrade (to the latest TMUK ROM). What fixed your problem in the end?

Hi All
I have had a very similar problem and have been discussing it in a separate thread.
http://forum.xda-developers.com/viewtopic.php?t=62863
As you will see, it seems to me that it is a T-Mobile issue, but they don't acknowledge that it is a fault. I don't get the same problem when I put an O2 sim in my Exec.
Other than downgrading to GPRS, I don't think there is any fix.
Mark

Mark, I've had a thought. Do you (like me) have an old 5v T-Mobile SIM.
These SIM’s can be identified either by SIM serial number 893044 05 or 16 – up to and including 893044 50. SIMs with serial numbers 893044 52 and above will be ok- anything lower is likely to be a 5v.
There was an issue when I 1st got my MDA Pro. It had to be network unlocked by T-Mobile for it to work with my SIM. Is it possible that the ROM update as "re-awakend" this problem?
(Also posted in thread you link to)

Thanks for the idea, Slave1, but I don't think that is the cause of the problem. My SIM doesn't have a serial number anything like those you suggested (it starts 060080...) and I only got it a couple of months old and so I am sure that it is a 3G one.
However, now that you mention it, I did have a problem getting the SIM to work when I first got it. I had to get on to Customer Services to get them to register it on the network becuase, they said, the shop hadn't registered it correctly!
Mark

mburgin said:
and I only got it a couple of months old and so I am sure that it is a 3G one.
Click to expand...
Click to collapse
All SIMs are usable with 3G (it's the handset that make the difference)
mburgin said:
I did have a problem getting the SIM to work when I first got it. I had to get on to Customer Services to get them to register it on the network becuase, they said, the shop hadn't registered it correctly!
Click to expand...
Click to collapse
That's a different issue but just as frustrating.
I had another though. Is anyone using a T-Mobile SIM in an XDA Exec (or just using an O2 ROM) having the same problem?
Could it be a ROM issue?

GPRS and Phone calls

I upgraded to 2.24 Tmobile official beta ROM. and it seems that I cant get phone calls while im streaming thru EDGE/GPRS not just streaming also like browsing and stuff, phone calls go straight to voicemail, is this how it was on 2.17 or 2.21 ? Because I tought it worked before !!!! Can anyone confirm please...

Can some one please verify regarding this, can some one just try browsing somethign and call them selvs and see if it goes straight tru to voice mail on a diffrent ROM please....

Yozh:
I had an 8125 on the Cingular network running Summiter's 2.17 ROM, and the phone call always interrupted any web surfing I was doing, and/or disconnected IM+ (which uses gprs/edge).
That phone broke (d'oh!) and I got another one that was running the stock ROM. Same thing.
I now have a new 8125, and just upgraded to Summiter's 2.3 ROM (thank you Summiter!), and the phone acts the same.
I've never experienced an issue where the phone call goes directly to voice mail... that I know of.

Very strange, I tought thats what mine used to do before the 2.24 ROM it used to interupt the GPRS session for a phone call. ANyone else that can confirm that this is just an issue in 2.24 ROM ?

Anyone else that can confirm this ?

Or maybe there is a registry setting for this ?

I have always thought it depends on what your gprs connection was doing.
if it is connected but idle, then calls will come through. if it is connected and in use, downloading a file or something, then it won't be interupted by a call.
as far as I know, this is the way gprs was desgined to work. can anyone confirm?

I dont want to go back to the 2.17 ROM just to test this. But it looks like no one out there would do it for me .... I could of sworn that it worked before..

yozh;
I have the same ROM and I DO get my calls, they DONT go to voicemail.
It's not the rom. Its the way GPRS works. Try to download constant packets of data(like streaming a high quality video) ON ANY ROM and try calling you at the same time. it can and it WILL go to voice mail.
That being said, sometimes you might be downloading a lot of data and you phone MIGHT STILL RING! This is because GPRS uses multiple different channels than then one used for voice, but this feature is just a plus, its not something you can always rely on.
Just something i wanted to add: This rom had brought me incredible reliabily on my GPRS connection and, paired with the cingular radio rom, its close to perfect for me. Maybe because with this rom the GPRS is always working full-speed and optimized, pushing the MOST of data it can, calls might be going to voicemail more often than normal? Its just a thought and maybe its a stupid one, but on my understanding the more data its pushing, the greater the chances it will go to voicemail.
Hope that helps.

Strange because MDA is class B device and class b device should
Class B
Class B mobile phones can be attached to both GPRS and GSM services, using one service at a time. Class B enables making or receiving a voice call, or sending/receiving an SMS during a GPRS connection. During voice calls or SMS, GPRS services are suspended and then resumed automatically after the call or SMS session has ended.
Click to expand...
Click to collapse
thats from http://www.gsmworld.com/technology/gprs/class.shtml
So thats kinda strange Im telling you Tmobile is doing something, I need someone with 2.17 or 2.21 to check this please[/quote]

Similar problem with 2.25
I just updated to 2.25 ROM and have a similar problem. In this case, it seems that once I make ANY GPRS connection, the voice channel no longer works. Outgoing call just don't connect and incoming are directed to voicemail. It still indicates a strong signal to the Cingular netowrk, and data apps still work (for example, the voicemail notifications and email keep coming in). I have to stop the data comm and then cycle the phone (voice) connection in order to get voice back.
Any suggestions? Cingular is advising me to downgrade back to 1.8 ROM - but they don't even have a link to get it!

What programs are you using?
See this thread: http://forum.xda-developers.com/viewtopic.php?t=53432
It documents the problem...

HELP! TyTN Can't Receive Phone Calls! Only SMS!

ROM version: 1.18.255.3
ROM date: 05/30/06
Radio version: 1.03.03.10
Protocol version: 32.34.7010.01H
ExtROM version: 1.18.255.105
For the last few days, calls have not been able to come through to my TyTN. When people call my phone, there is just a message from the phone company (Telstra in this case) saying that the person has their phone switched off and a courtesy text message will be sent to tell them that they missed the call.
That text message is what I get. So I can call my phone from another number, get told it's off, then a few seconds later the message comes through to the phone!
A soft reset allows incoming calls again but this is ridiculous and SOMETIMES not doing anything works, I just have to wait and the next person who calls can sometimes get through!. Anyone have any ideas?
Network selection is Manual with Telstra selected. Network type is GSM and GSM/UMTS band is set to Auto (it was on GSM(900+1800)+UMTS(2100) but I changed it to Auto hoping it would help the problem.
Thanks!

Have you tried your sim card in an alternative phone, just to make sure it isn't a network problem?
Also, are you in a weak 3G signal area, if yes, perhaps this is happening because it is losing 3G and switching between the two types of signals. You could try selecting just GSM without UMTS (if that is an option in the settings) and see if that fixes it.

Strange, last week my issue was quite the opposite.
For some reason my "Messaging" went missing. The button configuration was still there, just no receiving of SMS and clicking on Messaging did not do anything. It was if the whole thing was uninstalled.
(I didn't play with any registry or Ext_Rom settings at the time).
A hard reset obviously fixed this.
But my situation is obviously different to yours.
I'm on Optus and am having no coverage/ or BAIC issues yet.

Well, changing the network and band to Auto seems to have fixed it so far...

I don't believe it's a phone related problem... I had similar issues with my Vodafone (UK) mobile the other week... Problem just sorted itself out after a couple of days.

Check you don't have voice diverts active. What doe the distant party caller get when they try to ring you?
Gavin.

Hi. Try pulling out the battery and putting it back in...

tatuanui said:
Hi. Try pulling out the battery and putting it back in...
Click to expand...
Click to collapse
Hmm, dude, this thread is almost a year old

Well did you try it?

LandyMan said:
Hmm, dude, this thread is almost a year old
Click to expand...
Click to collapse
Hahahaha yeah, I just realised after I posted. I'm a newbie and I just had the same problem the day before so you'll have to forgive me! Just trying to be helpful... Thanks

That's what used to happen on Telstra before they updated their network to support concurrent data and calling on NextG. Are you still using the first official Telstra ROM? Because if you are, and you are inadvertently creating a data connection then you will just receive the missed call SMS notification and no actual incoming call. I'd suggest at least the official ROM update first, and if you don't mind voiding your warranty, then go for one of the nice cooked ROMs on here
Hope it helps

I feel like such a dummy now. I only just looked at the original post date

Trinity data link and lost calls problems

Hi all
I am wondering about the purchase of a Trinity. Someone, on an italian forum, has posted the problem of incoming calls lost (the caller receives a busy line signal or the phone results unreachable) while the phone has a data connection active (apparently only an HSDPA one). Has any one observed a similar problem ?
Thank you everyone.

hawk971 said:
Hi all
I am wondering about the purchase of a Trinity. Someone, on an italian forum, has posted the problem of incoming calls lost (the caller receives a busy line signal or the phone results unreachable) while the phone has a data connection active (apparently only an HSDPA one). Has any one observed a similar problem ?
Thank you everyone.
Click to expand...
Click to collapse
This is standard behaviour when transferring data over 2G GPRS. It should not happen on 3G. I have received phone calls while using 3G data and the phone rang as normal.... I can't report about HSDPA (is there a simple way to check if HSDPA is actually used?)

anonimo said:
This is standard behaviour when transferring data over 2G GPRS...
Click to expand...
Click to collapse
No, it's not, voice calls always have higher priority even in 2G networks.
Can someone else confirm this issue with Trinity?

banesi said:
No, it's not, voice calls always have higher priority even in 2G networks.
Can someone else confirm this issue with Trinity?
Click to expand...
Click to collapse
Well.... it's the third time in a few days in this forum that I post something and I am told that I am wrong. The previous two times in the end I happened to be right, so according to statistics I should indeed be wrong this time!
However I think I might be right this time too! The standard behaviour with GPRS sessions is that they are interrupted when they are idle and an incoming call is received; if data is being transferred then the phone will be busy.
Obviously for outgoing calls the phone will stop the data session when you want to make a call.
(All this for GPRS on GSM)
PS: You don't believe me try to use a GSM phone as GPRS modem for a PC, start a large file transfer and try to receive a call.

anonimo said:
PS: You don't believe me try to use a GSM phone as GPRS modem for a PC, start a large file transfer and try to receive a call.
Click to expand...
Click to collapse
Well, since I use GPRS internet for more than 3 years actively and have changed a couple of phones already I must say that GPRS system is projected in a way that voice calls are priority in any situation. In this years I have found that sometimes my phone is not reachable when I'm connected to a GPRS but that percentage is rather small, could be some other problems related to a base stations.
In your case I would think of contacting your operator, change phone or just change a carrier, being unreachable during GPRS sessions is something that I will characterized as bug, at least. NHF

banesi said:
In your case I would think of contacting your operator, change phone or just change a carrier, being unreachable during GPRS sessions is something that I will characterized as bug, at least. NHF
Click to expand...
Click to collapse
You are right. It was a very common bug in the early Class B GPRS phones and I thought it was supposed to be like that, but indeed even a class B device should suspend the data session and ring when a call is received.
However I am reading in other forums that this is now happening again with HSDPA.... the joy of early adoption

anonimo said:
You are right. It was a very common bug in the early Class B GPRS phones and I thought it was supposed to be like that, but indeed even a class B device should suspend the data session and ring when a call is received.
However I am reading in other forums that this is now happening again with HSDPA.... the joy of early adoption
Click to expand...
Click to collapse
I had some strange behavior like a busy signal when I had my phone set to 3G only, but I think it was because of marginal reception. I changed the frequencies to automatic and haven't had any problems since.

hawk971 said:
Hi all
I am wondering about the purchase of a Trinity. Someone, on an italian forum, has posted the problem of incoming calls lost (the caller receives a busy line signal or the phone results unreachable) while the phone has a data connection active (apparently only an HSDPA one). Has any one observed a similar problem ?
Thank you everyone.
Click to expand...
Click to collapse
Hello hawk971,
I have the exact same experience while being persistently connected on the Swedish HSDPA network (Hi3G) I cannot receive or even make calls, most of the time. It's like i can sometimes manage to "slip through" with a call, and even an incoming call can get through if i'm lucky. I have figured out that if i end the data connection and make the call, i can re-login with the connection and keep babbling on the phone.
The problem started to appear right after we moved to a different area where HSDPA is deployed, at first the problem was very sproadic, but now the network is growing, so does the blocked calls.
Luckily i get an sms from the 3 network saying that someone has tried to call without leaving a message, otherwise i'd be clueless.
I have considered contacting 3 operator to discuss this, but i reckon i might loose the HSDPA access then because i have only 3G subscription but somehow my phone (which is purchased without operator lock and not from 3) snaps right onto the HSDPA access nevertheless. I have a consistent 1Mbits/s DOWNLINK and 350kbits/s UPLINK connection while running TPTEST on the laptop and using the P3600 with internet sharing and USB-cable.
I so would like to be able to stay on the HSDPA but right now i am considering to drop the high-speed since the phone part is basically rendered useless. I am also using GpsGate in the car, so my internet is always on, transmitting position, i guess that makes the problem worse. I might have to drop that...
I had a friend told me he had the same problem with TyTn and Hi3G here in Gothenburg. That makes me think that there's no particular problem with my phone. Rather it's a network problem that they yet have to solve.
Anyway, that's a long post!
P.S. Does anyone know how i can disable/enable HSDPA on the P3600 easily?
Cheerio

just remove link to "enableHSDPA.exe" in \windows\startup folder and soft reset you phone.

I can't find this file (enableHSDPA.exe) anywhere in my P3600....

Bump!
SecureGSM can you please elaborate a bit on this .exe file. I have a standard HTC P3600 and I don't see this file anywhere in the file system.

i'd like to know how i enable HSDPA on my HTC P3600. has anyone had success doing so?

try the fit4cat regedit program

MontAlbert said:
try the fit4cat regedit program
Click to expand...
Click to collapse
I recently installed the fit4can or HTweakC as it is now called from here
http://wiki.xda-developers.com/index.php?pagename=Hermes_Registry. It allows you to turn off HSDPA and do other tweaks to your Trinity. No harm is done since you can turn the HSDPA back on again anytime. Since I upgraded to the new 1.38 Radio, I was picking up HSDPA all the time at home, and every time my phone was auto checking email I'd miss calls. This HSDPA "feature" needs a little work.

receiving calls while online (edge) with wing?

Hi,
I have a t-mob wing (after I drove over my magician and I have the following problem: When I am having an active data connection I cannot receive any voice calls. The calls are going directly to voice mail, without notifying me. Once I stop the data connection I can receive calls again and than I will see that I missed a call.
I talked to t-mob support, and after doing a hard-reset (of course) they told me that this is a known problem with the wing, that they are trying to fix it and that there is nothing they can do right now.
1. do other wing users in the US experience the same, so is it the default behavior, or am I just unlucky? (it worked great without a problem with my magician btw)
2. as sometimes during the day the internet connection automatically gets connected (activesync I guess) I never really now if I am able to receive calls right now. Is there a workaround to manually start up and stop the internet connection without the device automatically connecting whenever it feels like it?
thanks in advance
wolferl

interesting ...
I have had a lot of complaints from people telling me that when they call me, it goes straight to voicemail.

I'm also a US Wing user, and I can confirm that is happening to me as well. Was checking sports scores on my break at work earlier, and my girlfriend called me, and I got a voice message from her...but it never showed that she called.
I also have the issue with people in my fave 5 not showing in the call history anyway, so I guess I lose both ways.

hm,
ok, seems to be a generic problem. Is here anyone who successfully gets voice calls while on a data connection with a wing/herald/p4350?
would be interesting to see if it is a t-mobile or device problem.
thanks

I got a HTC wing and i still get incoming call while browsing the internet. No problem here. i've tested a couple times and they all went through. I have T mobile

hondaman82 said:
I got a HTC wing and i still get incoming call while browsing the internet. No problem here. i've tested a couple times and they all went through.
Click to expand...
Click to collapse
hi hondaman,
thanks for the info. whats your provider?
thanks wolferl

"active" data connection is the key
I have the same problem, no voice calls with an active data connection. For me, it seems to be only when the data is actively transferring, like streaming audio or a largish download. Straightforward web surfing doesn't seem to cause the problem, I've received multiple calls while surfing. But during streaming audio, calls go to voice mail every time.

I swear to you, I get calls when I am using data all the time on my Wing. I have the stock T-Mo rom and everything. No CID unlocking, no SIM unlocking.

It happens to me alot that people complain they have called me and it goes straight to voicemail... and its been in cases where im not even using my phone, and as far as I know, I have good signal.
I was running this GB soft program that kept my data connections always on... so I stopped using that to see if I notice a difference.

On the T-Mobile MDA it worked just fine, but on my Wing I can't receive calls while online either.

I just did some testing and I need to correct my original statement. Looks like kerrkj and the others were right. Just being online does not stop you from receiving calls. Just when you are transferring data, the line being actively used, you are not reachable. So, when you are web browsing, it depends whether the moment the call comes in, data is transmitted or not. I was testing accessing different web pages and a couple of times it worked and a couple of times it did not. When streaming audio the calls went to VM 100% of the time.
So, when I am using tomtom and having the traffic check activated, it will be pure coincidence whether you receive a call or not. When streaming audio it will be guaranteed that you are not receiving calls.
I am pretty sure that it was not like that with my magician. Hopefully t-mobile sorts it out sooner than later.
thanks for all your feedback
wolferl

it happens to me too, i know on sprint with the treo's you can run internet or phone, all calls will go to voicemail if you are on the internet. i just assumed it was that way with all of them.