Database Users

Problem: Calls are at random forwarded to voicemail!!

Hi Guys,
Since a week or so calls are at random directly forwarded to my voicemail.
I have checked my "call forwarding" settings and they are normal:
Forwarding is enabled if I don`t answer after 25 sec, when I`m unavailable and when I`m busy. After a couple of hours I recieve a sms that I have messages waiting in my voicemail. This happens totally at random because a couple of hours later the same people can reach me without any problems
I am assuming that my phone sometimes loses connection to the T-mobile network and so I am unavailable and the call is forwarded to my voicemail. The reason why I assume this is because don`t see a missed call on my phone. I have never had problems with dropped connections nor noticed that I connection is lost. .
Only thing that I recently changed was upgrading my rom to Molski.Biz Rom (RUU_Molski.Biz_226102_22610105_022511_WWE ) on 2 october but I only noticed the problems about a week, so I don`t know if it can be related. I also upgraded to the 2.47.11 radio ROM to see if it would help but without difference so I reverted back tot the 2.25.11 radio ROM
I called T-mobile and they told me it must be related to the phone and couldn`t be a problem with different carriers nor the T-mobile network.
Has anyone have had these problems? or knows a sollution to this?
Greetings,
Averixcool
Edit: running software: Agenda Fusion, Photo contacts and handyswitcher and I don`t have GPRS programs running.

I guess you are losing the connection. You should look for some sort of a pattern? What seems to be random may not be random at all.
Also... You still get SMS for voicemail notification? That's some deja vu...

What software do you have installed that might go out to the internet from time to time? Do you have an email account setup where it will check every 15 minutes?

ipaqkiller said:
What software do you have installed that might go out to the internet from time to time? Do you have an email account setup where it will check every 15 minutes?
Click to expand...
Click to collapse
I don`t have any software that is using the internet on my phone! So that can`t be the problem.
I haven't noticed any pattern in the forwarding or losing my connection. It is happening on different times of the day. It always happens in standby modus of the phone but I do recieve the SMS for voicemail notification but sometimes 3 hours later, so it could be that the connection was lost during 3 hours?

I think i have the same problem. It happens not very often (i think) but its very annoying.
I also found out that my problem is only related to inbound calls.
Cos I was able to place an outbound call with my wizard but i couldnt call it using another phone. It just switches immediatly to voicemail and indeed after a few hours the inbound connection comes back up again and the voicemail-notices start coming in.
I've had numerous calls with the T-mobile helpdesk about this and they also said it was probably phone-related.
Not looking forward to send it off and live without my baby for a cple of weeks
Oh by the way I have rom:2.26.10.2 WWE

I also noticed today that`s only inbound! Today a buddy of mine was calling me while in front of the door. So we tested it right away. He called me again and I also called with my home phone to my mobile and both times directly the voicemail.
Strange thing was that the whole time I had connection with the T-Mobile network with 4 stripes network strength, so the connection wasn`t lost but I was unreachable. At the same I could place a outbound call without any problems.
Is this still phone related?
Full strength connection with T-Mobile network and only inbound calls blocked, outbound no problemo. I don`t get it anymore!

maybe try a different radio and see if that helps the problem.

averixcool said:
......I also upgraded to the 2.47.11 radio ROM to see if it would help but without difference so I reverted back tot the 2.25.11 radio ROM.....
Click to expand...
Click to collapse
The threadstarter allready tried another radio, i don't know if there is newer one. I would gladly give it a try.
My wild stab in the dark would be that something goes wrong when moving to another gsm-antenna (location)
Somehow the phone is not reporting as available or something.(i have no clue about gsm technology so never mind )

Heej there,
got exactly the same thing over here since I've upgraded to Molski's Rom 2261002nld. Also updated to radio 24711 but it didnt change.
I'm now flashing it back to tmob 2210205 to see if it's ok now....
I'll keep you informed...
cu Bol

Is this just a Dutch problem? I'm thinking it is more of a network problem despite what T-mobile.NL are saying.
Does the problem occur at peak times?

I have a similar problem. I was getting Voicemail notifications without the phone even ringing. Then i ran into someone and they said they called several times and i never answered. So I called my own phone and takes my phone 4 or 5 beeps for it to ring.
I'm on shogun and faria's cingular 2.26rom i also have photo contacts on.

Problem Solved
I had the same problem (also with T-Mobile Dutch by the way) with the 2.26 rom until I downgraded my radio rom to 02.07.10. All is fine now.

I also have the same problem. Using 2.26 dutch rom

same problem
I have the same problem after installing the new Molski 2.26.10.2 AKU2.3 Rom.

I have the same problem
t-mo 2.26 WWE

Same problem here only with Jester rom Aku 2.3 and T-mobile dutch

Well, I still have the problem about every other day.
And yes. I'm in the Netherlands.
I'm considering returnung it to t-mobile because i cannot trust my phone anymore. It sucks

Hello,
As far as I know (and our Orange's contact has confirmed us this issue), active GPRS data connections make incoming voicecalls to be redirected to voicemail. This doesn't happen if your device is GPRS-attached to the network but not trasmitting/receiving any data at the moment the call is produced.
This effect has become more noticeable since new devices implement DirectPush, so they are permanently updating info from the exchange server.
I'm sorry, the only solution I know for this is to use a 3G/UMTS device, which enables true simultaneous voice and data connections.
Regards,
CATuser
Barcelona

Got the same problem. It seems only to occur on the T-mobile Dutch network. I'm running Molski's rom and tried both 2.25.11 and 2.47.11. I don't think it's a gprs issue, because there was no gprs connection when it happened. Also no active programs that use gprs.
Didn't have the problem at all with the latest dutch T-mobile rom.
I just flashed my radio rom back to 2.19.11 from the original rom. I hope it will solve the issue.

Rectification
Hello. I asked again my Orange's contact person and it seems that what I said wasn't very precise in the sense that voicecall redirections occur only under specific circumstances like channel congestion on the network's cell. Normally voice has priority over GPRS and it can 'steal' radio channels from active data sessions so the bandwidth is reduced. But it shouldn't allow to steal the last channel if it was busy. Maybe in this case an incoming call could be redirected to voicemail.
Of course, a problem with a specific rom version and its radio interface could be a problem. I'm sorry if my contribution should blurr your insight into the problem.
I will ask network engineers to learn more details about this issue.
Bye,
CATuser
Barcelona

missing calls when listening to streaming audio

Hi. I have a T-Mobile MDA running xelecien's 2.26 rom. when I stream audio with TCPMP (core player) or windows media player, all incomming calls go straight to voicemail. every so often a call will get through, but it's very rare. has anyone else experienced this issue? any workarounds? I mainly use the siruis player ver. 1.6.1.31192 with TCPMP on the memory card. whether I leave both programs running, or run TCPMP in the background with the siruis program close, I miss calls. any suggestions? Thanks, I appreciate it.

Fairly simple really - it's how the GSM network is designed to operate. You can have either a phone call or an active GPRS or EDGE connection - you can't have both, at least not at the same time.
If you are steaming music, calls will go to your vmail - likewise if you are on a call you can't use the internet.
Hope this helps.

i read somewhere that it has to do with the network also.. Tmobile has a tendecy to put data over voice.. as cingular puts voice over data

this is very true i have t-mobile and if im using like im+ and im connected to inet i wont get all my sms and calls. its fairly irritating. kinda makes me not wanna have internet on my phone.

^I tested that yesterday with IM+, I repeatedly sent messages and tried calling myself with another phone, call went straight to voicemail, then I tried it again when I wasn't sending an IM and the call came through, so you're phone will still ring as long as you're not sending or receiving data. Yes this is stupid and I wish t-mobile would put voice over data like cingular. T-mobile has inexpensive plans, cool phones, great customer service and the ****tiest coverage of any company out there WAY TO GO T-MO!!!

thanks for the respsonse.

GPRS Issues

Hi
Ive had my Advantage for two days now, and i have missed 16 calls, even though the phone is on and has full signal, after playing around this afternoon it appears to be if there is a data connection active (GPRS) ie active sync live search maps, remote desktop calls get rejected.
Ive had an JasJar for the past year and never seemed to get the issue with that, and im using the same SIM / Network / Number i was before.
Does anyone have any ideas how to get the phone to pause the data connection so the phone can ring?
Does anyone else have the same issue?
Regards
Ben

myrapid said:
Hi
Ive had my Advantage for two days now, and i have missed 16 calls, even though the phone is on and has full signal, after playing around this afternoon it appears to be if there is a data connection active (GPRS) ie active sync live search maps, remote desktop calls get rejected.
Ive had an JasJar for the past year and never seemed to get the issue with that, and im using the same SIM / Network / Number i was before.
Does anyone have any ideas how to get the phone to pause the data connection so the phone can ring?
Does anyone else have the same issue?
Regards
Ben
Click to expand...
Click to collapse
you don't happens to be using Vodafone do you? If so i know exactly what is going on.....

Nope
No, i am on tmobile UK, what i don't get is that i works fine if i swap the sim back to my JasJar.
Ben

I miss calls all the time, about 70% of my calls fail for some reason or another.
T-Mobile Suck. I never had this much trouble with O2.
I have done experiments where somebody stood next to me calls me, and gets "the number you are calling is not available" while my phone, next to them is turned on with full battery and signal...
Even outgoing calls fail randomly, just says "calling" for ages then stops for no reason.

Ive had not trouble with tmobile since i have been with them (over 18 months) until i got the advantage, ive cloned every single setting i can from my jasjar and still no look, its a shame as looks like im going to have to disable push email!

myrapid said:
Ive had not trouble with tmobile since i have been with them (over 18 months) until i got the advantage, ive cloned every single setting i can from my jasjar and still no look, its a shame as looks like im going to have to disable push email!
Click to expand...
Click to collapse
that is strange, mine one now works perfectly, so when you miss your call, are you on 3.5G( HSDPA ) network or are you on GPRS?

wu5262 said:
that is strange, mine one now works perfectly, so when you miss your call, are you on 3.5G( HSDPA ) network or are you on GPRS?
Click to expand...
Click to collapse
Standard GPRS, it only happens when there is a contasnt data flow if it is just connected and the connection is not being used it calls in fine.
EG if i use remote desktop / terminal services over GPRS then call the advtange at the same time it goes to answer phone, although it does take around 10 seconds before it does though but doesn't ring, like it is looking for a signal/trying to connect.

myrapid said:
Standard GPRS, it only happens when there is a contasnt data flow if it is just connected and the connection is not being used it calls in fine.
EG if i use remote desktop / terminal services over GPRS then call the advtange at the same time it goes to answer phone, although it does take around 10 seconds before it does though but doesn't ring, like it is looking for a signal/trying to connect.
Click to expand...
Click to collapse
may i ask is there any reason why you are not using 3G? GPRS tend to have this problem, but 3G won't.

wu5262 said:
may i ask is there any reason why you are not using 3G? GPRS tend to have this problem, but 3G won't.
Click to expand...
Click to collapse
Coverage, my house and my office don't have 3G coverage, else i would be.

i was on o2 b4 n hardly ever had 3g signal n when i did my video calling never worked....since moving 2 t-mobile ive had no problem....my data connection is mon 9 till 6 b it 3.5g, 3g or gprs n i use cortado.com push email service for instant emails.....i still receive calls when connected
using the flext 50 with web n walk

I'm in the US using T-Mobile and GPRS and don't have this problem. I'll try to make it "break" and see if I experience the problem but just never noticed it.

If using GPRS and a call comes at the exact time you are receiving data, your call will go to voice mail or unanswered. Its the way the radio is designed...SOme carriers have been successful at ending the data stream and raising the priority of the voice. But GPRS modem in most phones only allows data or voice not both...but,
If using 3g/utms it should ring on the phone. And allow data and voice at the same time.
Maybe you universal is grabbing the 3g signal and for some reason the 7500 is using gprs.
Wu has also reported this problem with Vodaphone and Hsdpa...

eagle 1 said:
If using GPRS and a call comes at the exact time you are receiving data, your call will go to voice mail or unanswered. Its the way the radio is designed...SOme carriers have been successful at ending the data stream and raising the priority of the voice. But GPRS modem in most phones only allows data or voice not both...but,
If using 3g/utms it should ring on the phone. And allow data and voice at the same time.
Maybe you universal is grabbing the 3g signal and for some reason the 7500 is using gprs.
Wu has also reported this problem with Vodaphone and Hsdpa...
Click to expand...
Click to collapse
that is very correct, i have just change to T-Mobile yesterday, now my HSDPA works perfectly with voice, when voices comes in, it will switch the network to 3G and allow voices to comes in, data is still connected, just lower the bandwidth. Too bad that this doesn't work on Vodafone

Has anyone found a solution for this?
Regards,
Hollinshead

hollinshead said:
Has anyone found a solution for this?
Regards,
Hollinshead
Click to expand...
Click to collapse
there is no solution, the only thing you can do is swap your operator, or just don't use 3g at all....

receiving calls while online (edge) with wing?

Hi,
I have a t-mob wing (after I drove over my magician and I have the following problem: When I am having an active data connection I cannot receive any voice calls. The calls are going directly to voice mail, without notifying me. Once I stop the data connection I can receive calls again and than I will see that I missed a call.
I talked to t-mob support, and after doing a hard-reset (of course) they told me that this is a known problem with the wing, that they are trying to fix it and that there is nothing they can do right now.
1. do other wing users in the US experience the same, so is it the default behavior, or am I just unlucky? (it worked great without a problem with my magician btw)
2. as sometimes during the day the internet connection automatically gets connected (activesync I guess) I never really now if I am able to receive calls right now. Is there a workaround to manually start up and stop the internet connection without the device automatically connecting whenever it feels like it?
thanks in advance
wolferl

interesting ...
I have had a lot of complaints from people telling me that when they call me, it goes straight to voicemail.

I'm also a US Wing user, and I can confirm that is happening to me as well. Was checking sports scores on my break at work earlier, and my girlfriend called me, and I got a voice message from her...but it never showed that she called.
I also have the issue with people in my fave 5 not showing in the call history anyway, so I guess I lose both ways.

hm,
ok, seems to be a generic problem. Is here anyone who successfully gets voice calls while on a data connection with a wing/herald/p4350?
would be interesting to see if it is a t-mobile or device problem.
thanks

I got a HTC wing and i still get incoming call while browsing the internet. No problem here. i've tested a couple times and they all went through. I have T mobile

hondaman82 said:
I got a HTC wing and i still get incoming call while browsing the internet. No problem here. i've tested a couple times and they all went through.
Click to expand...
Click to collapse
hi hondaman,
thanks for the info. whats your provider?
thanks wolferl

"active" data connection is the key
I have the same problem, no voice calls with an active data connection. For me, it seems to be only when the data is actively transferring, like streaming audio or a largish download. Straightforward web surfing doesn't seem to cause the problem, I've received multiple calls while surfing. But during streaming audio, calls go to voice mail every time.

I swear to you, I get calls when I am using data all the time on my Wing. I have the stock T-Mo rom and everything. No CID unlocking, no SIM unlocking.

It happens to me alot that people complain they have called me and it goes straight to voicemail... and its been in cases where im not even using my phone, and as far as I know, I have good signal.
I was running this GB soft program that kept my data connections always on... so I stopped using that to see if I notice a difference.

On the T-Mobile MDA it worked just fine, but on my Wing I can't receive calls while online either.

I just did some testing and I need to correct my original statement. Looks like kerrkj and the others were right. Just being online does not stop you from receiving calls. Just when you are transferring data, the line being actively used, you are not reachable. So, when you are web browsing, it depends whether the moment the call comes in, data is transmitted or not. I was testing accessing different web pages and a couple of times it worked and a couple of times it did not. When streaming audio the calls went to VM 100% of the time.
So, when I am using tomtom and having the traffic check activated, it will be pure coincidence whether you receive a call or not. When streaming audio it will be guaranteed that you are not receiving calls.
I am pretty sure that it was not like that with my magician. Hopefully t-mobile sorts it out sooner than later.
thanks for all your feedback
wolferl

it happens to me too, i know on sprint with the treo's you can run internet or phone, all calls will go to voicemail if you are on the internet. i just assumed it was that way with all of them.

Using GPRS I Can Not Recevie Calls

I activate unlimited GPRS package 5 days ago problem is I connect with GPRS Download files or browsing I can not receive calls I call to help line I send a Mail to mobile operator but all says using GPRS here on all the setting is ok.
any one using I-mate jamjam GPRS and facing this problem or not please help me I call to my mobile operator he says set these options on you phone
Go to Setting and set the priority of data option to call i can not found this setting on i-mate jasjam please help me.

please help me

bhooralshah786 said:
I activate unlimited GPRS package 5 days ago problem is I connect with GPRS Download files or browsing I can not receive calls I call to help line I send a Mail to mobile operator but all says using GPRS here on all the setting is ok.
Click to expand...
Click to collapse
This is normal. GPRS and voice calls use the same radio, so when the data connection is active, voice calls won't work. Former co-worker had this (we tested it) with a wizard. He started the data connection, I tried calling his number, and my call went immediately to the voice mail system. There are two ways to change this behavior:
1. Use 3G
2. Use a phone with dual radios
bhooralshah786 said:
any one using I-mate jamjam GPRS and facing this problem or not please help me I call to my mobile operator he says set these options on you phone
Go to Setting and set the priority of data option to call i can not found this setting on i-mate jasjam please help me.
Click to expand...
Click to collapse
I've never heard of a setting like that. It may be something that your carrier has on it's own version of the ROM, or something that is available on other phones.
I know my wife's hermes will drop the data connection when a voice calls comes in (happened a few days ago with an official HTC ROM), but I've never seen a setting that is changeable.

Try turning on Call Waiting, that sometimes works, depending on carrier.

i get the same problem.its not your phone because it happens to me when am using my n95 on edge.so i just bought a cheap ass phone n diverted all calls to that number when unavailable.at least am not missing any important calls that way..
i get the same problem to when using the tytn too..so i use the same solution

jdc said:
I know my wife's hermes will drop the data connection when a voice calls comes in (happened a few days ago with an official HTC ROM), but I've never seen a setting that is changeable.
Click to expand...
Click to collapse
I use HTC Official ROM my problem will be solved or not please provide HTC hermes Official ROM windows Mobile 6.1 link to download
other mobile operator in the country i use i receive the calls only in one operator this problem create i used this operator

dieKatze88 said:
Try turning on Call Waiting, that sometimes works, depending on carrier.
Click to expand...
Click to collapse
I check but problem is not solved.

"This is normal. GPRS and voice calls use the same radio, so when the data connection is active, voice calls won't work. "
no it's not a phone or general thing it's how modern the central one connects to is
older ones block, newer ones pause gprs while the call is on
newest can multiplex and run both at once and not just for 3g and edge

the fact that you don't get this problem on other operators could be down to two things.
1: the other operators have programmed their networks correctly to give priority to voice rather than data, and so they pause the GPRS and route the call to you.
2: the other networks give you 3G rather than GPRS. this is more likely to allow simultaneous voice and data.
Of course, as rudegar said, it depends on the infrastructure of the operator. I know of many networks in europe where the network is programmed to go straight to voicemail even on 3G/HSDPA. talk about not using the full potential of the technology....

bhooralshah786 said:
I use HTC Official ROM my problem will be solved or not please provide HTC hermes Official ROM windows Mobile 6.1 link to download
Click to expand...
Click to collapse
There isn't a official WM6.1 for the hermes. My wife's phone is running WM6.

Rudegar said:
"This is normal. GPRS and voice calls use the same radio, so when the data connection is active, voice calls won't work. "
no it's not a phone or general thing it's how modern the central one connects to is
older ones block, newer ones pause gprs while the call is on
newest can multiplex and run both at once and not just for 3g and edge
Click to expand...
Click to collapse
Ah, I wasn't aware of this. So if I understand correctly, if the radio (and stack) is modern enough, the data connection will be 'on hold' while the voice is handled, then pick up where it left off, correct? Or is that handled by the carrier, or a combination of the two?

rhedgehog said:
1: the other operators have programmed their networks correctly to give priority to voice rather than data, and so they pause the GPRS and route the call to you
Click to expand...
Click to collapse
I think this options is write in my countary total five operators i received calls on 4 operator but i not used these operators
but problem only in my operator

"Ah, I wasn't aware of this. So if I understand correctly, if the radio (and stack) is modern enough"
no the hardware in your operators central which recieve your call
it's not phone depending at all