Database Users

Cannot connect to TMobile GPRS net with PPC2k3

upgraded to the 4.00.10, and have been unable to connect since.
Settings are:
Cellular Line (GPRS)
internet2.voicestream.com
Blank on all authentication info.
Recieve a "The answering modem has disconnected. To check your modem settings......." message with the topion to dismiss. I know I must be missing something, the default settings should work. I am in Northwest Florida in an area covered by the GPRS internet, although Powertel is shown as my local GSM provider.
I've had it working before, on the stock Tmobile ROM, then the upgrade off the site, but since the PPC2003 upgrade its been no dice.
Any ideas? TMobile is stumped, along with the other guys at my Circuit City (we retail T-M there, and the rep and I are both on the new test ROM on our PPC's). His however, works.

Try a soft reset first and if that fails, changing your AP to internet3.voicestream.com or wap.voicestream.com and see if that helps.
HTH

I can connect when I tried wap.voicestream.com, however, I am unable to load any pages or connect to anything. Much like a PC which cannot get any DNS resolution.

Well thats a step in the right direction at least, how about emaill and MSN Messenger! Are they working? Also try running welcome.exe thats located in your windows root folder.
HTH

Same Here
If I connect VIA the T-Mobile VPN I get "answering modem has disconnected".
And if I connect Via T-Mobile Internet it connects but I cant go anywhere, either via web or IM.
Incidentally to get in to manage the connections, when you click on settings it doesnt automatically give you the option to change existing settings, you need to go into add new and cancel and then the option to manage existing connections appears.....weird...
Anyway, anyone any suggestions.
Also running SBP's GPRS Monitor V. 2 Build 224

No ability to connect to anything, HTTP, or AIM type service when on WAP. internet2 and internet3 don't answer at all.
If any US T-Mobile customer is running the 4.00.10 software and is able to connect to GPRS, please list all settings used to connect, in the connection settings, GPRS authorization type, etc; just list as many settings as possible.
I had someone in my CC the other day who told me about the 4.00.10 ROM being available here, and he was on GPRS. If I see him again, I will make sure to clone his settings, or backup his ROM.

Sounds like its about time to try a hard reset also whats you radio stack version?
HTHH

Im using the included 6.24.00 update radio stack. Just completed hard reset on device, still no go. I'll try getting in touch with T-Mobile, I'll just have to neglect mentioning the ROM version Im running. Doesn't seem to be too many differences in the setup of the connections, just in getting them to work :evil:

OK, now whats the status on your radio light does it come on at all?
Also what radio version were you running before the upgrade?
If it was the sock T-Mobile version I'd try installing the newer AT&T stack.
Anyhow if you would like to give that a try drop me an email at [email protected] and I'll forward you the needed four files. As a matter of fact I just downgraded back to the AT&T stack myself just to see if there were going to be any problems and the downgrade went without a hitch.
HTH

Hmmm....
Mine has started working now!
I did uninstall the SPB GPRS Monitor, not sure if that has anything to do with it!?! Need to play with re-installing it I guess.
I turned off AUTO PICK for the GPRS connection and forced it to use internet2.voicestream.com
Yay!
Ok, crap, after further playing it is back to how it was previously...i.e. not working again!
Are there any network problems right now?

emailed.
No luck from TMobile, all looks ok.

Applied the AT&T radio stack with the following results:
Still no luck, same error message, all other functions seem to work the same as before woth the test radio stack.

Miss Bunny said:
Hmmm....
Mine has started working now!
I did uninstall the SPB GPRS Monitor, not sure if that has anything to do with it!?! Need to play with re-installing it I guess.
I turned off AUTO PICK for the GPRS connection and forced it to use internet2.voicestream.com
Yay!
Ok, crap, after further playing it is back to how it was previously...i.e. not working again!
Are there any network problems right now?
Click to expand...
Click to collapse
I too am having the same results.... that is intermittent signal under GPRS. I have actually logged into MSMessenger using the internet2.voicestream.com w/o authentication
...but the whole thing sucks. I am in Atlanta... where are others :?:
Perhaps it is engineering at the Mobile Receiving end :?: Is that posible?
Is there a RSU that is working well under 4.00.10?

Still nothing here. All I can hope is that the TMobile Rep gets to Circuit City soon, and perhaps I can get some help from him (he has PPC2003 on his MDA)

internet3.voicestream.com works every time. I never could get internet2 to work even on the 3.4 original ROM here or in the U.S.
Later..............

I had a lot of trouble too. I went to GPRS Authentication Icon and set to PAP authentication. Now I can connect and actually get it to function for short periods of time. I suspect some problem with Tmobile is causing the intermittent connection loss. The device stays connected but connectivity dispappears. I tried ping tests and they start with semi-acceptable rates then fade away. If it doesn't get better, then I am taking the internet service off of the unit.

I cant believe Im about to say this
As much as I have liked Powertel/ VoiceStream / T-mobile..
They are starting to SUCK.
Customer service
Call connectivity
GPRS
I have had problems maintainging a GPRS connection.
I found that turning the radio on and off revived the connection somtimes.
Other times a soft reset was needed.
To anyone that has a problem Id recommend this...
Call T-mobile talk to WDG about your connectivity problem
next
Go to a retail store or aquire another GPRS phone and test connectivity with it.
Neither of the above solve the problem
It IS a T-MOBILE issue
complain complain complain.
Im not sure if they are saturated or what.
But..
I see no escuse for their problems.
I have had GPRS since day one and it has been flaky since day one.
period.
This is consistent EVERYWHERE I travel to in the US.
Note: I also have voice problems.
Im on my 5 XDA replacement. I havent tried 2003 as its not past Beta and I have enough problems with 2002 to not introduce something that is worse.
Does anyone know when 2003 will be released?
Geez
</soapbox>
BeDammit

[SOLVED]Help please. HLR reload broke my phone.

I already started this at the end of this thread:
http://forum.xda-developers.com/showthread.php?p=1881093#post1881093
but now I'm in real trouble so I'm starting a new thread hoping for help.
I was using 3.16 ROM on my mogul and all seemed fine until today I got an authentication error while voice roaming(edit: I said data roaming initially by accident). I called sprint to get an HLR reload becasue the above thread indicated this was helping people.
My phone quit making calls and quit data connections. Data ended with "cannot connect for unkoww reason". Calls simply disconnecte imediately. I could call *2 though.
Sprint had me rest my phone a few times and the checked the MSN/MSID info (which was fine) and evenutually sugestet I try the official rom (yes I was honest with them). I tried this, flashed 2.17 same deal.. after an hour with a tech he eventually told me the 2.17 is an "upgrade" rom and that it won't overwrite everything and that I should reload the original rom... so I just loaded 2.09.. checked MSN and MSID... in fact checked every setting in the EPST stuff against my touch. Everything is the same... except the security section (which doesn't exist on the touch) had the wrong username was my [email protected]nt... instead of sprint email) and some giberrish for a password.
I'm not sure what this should be, but actually I doubt it's the issue.
I'm stuck though. My phone is effectively bricked(it plays bubble breaker well at least) and I'm at a loss. Please advise if you can.

I just got off the phone with sprint. I have reverted to the 2.09 ROM. With the sprint reps help I did "master reset" which i didn't know existed. This is deeper than both a soft reset and a hard reset. It resets all the EPST data like MDN and MSID. We then set these back to what they should be. But no dice. She told me the phone radio must be broken and claimed that the *2 call uses a different radio. (really? does anyone believe that?) So her advice was to go to the repair center (which is 40 miles from here). OH.. and she put a diferent MSID which I find strange. It's no longer my phone number. I asked her if this was right and she said it probably changed when I asked for the HLR reload but that it was correct... weird. I'm in bad shape.

I called back becuase after forcing the phone to roaming I got an interesting message from verzion sayign they would transfer me to their operator where I could pay money to make a call... doesn't sound like a broken radio to me.
So I told the guy this but this time I got someone who knew what he was doing and before I could finish telling him about it he had it fixed. Aperently there was a setting in there system called HSA_Roaming_only that was set incorrectly and was forcing to try to connect to other networks. He checked it (I think.. or maybe unchecked it..) and voila... after several hours and three roms... it works.

The same thing happened to me when I did an HLR reload. I called sprint and told them my symptoms and they fixed it within 3 minutes. I didnt reinstall anything. You got totally whored by sprint, I feel for you.

dagurasu said:
I called back becuase after forcing the phone to roaming I got an interesting message from verzion sayign they would transfer me to their operator where I could pay money to make a call... doesn't sound like a broken radio to me.
So I told the guy this but this time I got someone who knew what he was doing and before I could finish telling him about it he had it fixed. Aperently there was a setting in there system called HSA_Roaming_only that was set incorrectly and was forcing to try to connect to other networks. He checked it (I think.. or maybe unchecked it..) and voila... after several hours and three roms... it works.
Click to expand...
Click to collapse
Did this allow you to EVDO roam? I cant data roam on EVDO and my girlfriends phone can. She is on the 2.17 official and i am on the 3.17 unofficial.

dagurasu said:
With the sprint reps help I did "master reset"
Click to expand...
Click to collapse
How do you do a master reset?

In the end I did get everything working again. I did get voice roaming working on 3.16 and I do have 1x roaming. I don't believe I have evdo roaming, but I probably won't know for sure until I go into work tomorrow.
I don't think the master reset was needed in the end.. but I could see that it might help someone someday. There is I think a ##something# code to get to the full epst settings, but I just go to \windows\EPST.lnk (edit: this is wrong.. see my next post)
Run it, select edit.. enter you MSL.. please don't ask how to find it.. search. Then under the menu tab... right soft key there is a reset option that I never noticed before. This will reset all the radio setup options to some default values and will do hard reset... erasing your data as usual. I have no idea where these defaults live on the phone... It seems like some roms end up changing at least the MSID and MDN, but some don't. I don't know what else they might change or how they affect what the defaults are that this resetting does.
In summary to my issue, there were two problems:
1) MSID was changed (during the hlr reload) in sprints system to something other than my phone number, (and now it likes to go back to phone number in my phone during upgrades thus not matching with what sprint has)
2) the HSA_ROAMING_ONLY flag in SPRINT's system (not my phone) was set wrong.
You got totally whored by sprint, I feel for you.
Click to expand...
Click to collapse
oh well.. not the first time.

dagurasu said:
In the end I did get everything working again. I did get voice roaming working on 3.16 and I do have 1x roaming. I don't believe I have evdo roaming, but I probably won't know for sure until I go into work tomorrow.
Click to expand...
Click to collapse
keep us updated on the evdo roaming. this is a big deal to me and i hope this isnt like this in the final version of the rom...

First.. I'm wrong about the reset.. it seems you must do the ##something# to get the epst that has the reset option in the menu tab. Opening through the windows link doesn't give that option. (edit: it's ##786#.. some googling found it.. doesn't seem terribly common information though plus google won't take "##".)
I am not getting evdo roaming and I'm pretty certain there should be verizon evdo coverage here... in fact I occassionally see the evdo symbol briefly when I switched to forced roaming, but it goes away immediately.. I suspect it doesn't authenticate.
Being that verizon seems to have much more evdo coverage than sprint, and that they make like $40 a month off their own customers for access to it(last I checked), it wouldn't be at all surprising if sprint can't pay/provide them enough (with all these sero plans) to get them to allow it. But I speculate.
Did anyone ever have this working? I never did.

well mine wont evdo roam on the new leaked rom. But my girlfriend has the same phone in the same house with the 2.17 rom and can evdo roam just fine... so it is baffling me
Something about the new rom is causing the problem, because having these two phones side by side and them acting differently is strange. mine also roamed fine on evdo before i installed the leaked rom btw
Everything else seems to function as normal, but the no evdo roaming is driving me mad. i really hope this isnt an issue in the official rom when it comes out.
we are also both on sero plans and roaming on alltel towers here.

Masater Reset Code
in order to do a master reset you need your MSL# then type ##MSL# and then you can do the master reset this will reset everything and i mean evereything to factory defaults. you will have to go through the sasme initial setup as when the phone was activated the first time. so make sure you have all your correct MSN/MISD numbers

tlhop911 said:
in order to do a master reset you need your MSL# then type ##MSL# and then you can do the master reset this will reset everything and i mean evereything to factory defaults. you will have to go through the sasme initial setup as when the phone was activated the first time. so make sure you have all your correct MSN/MISD numbers
Click to expand...
Click to collapse
Hmm .. when I go in there I still do not see where I can do a master reset. All I can do is change the MDN and MSID and then select OK.

Cool. I haven't been able to roam on Verizon's towers since I added the leaked ROM either. If I can manage to get through to tech support (the CSR in chat said she couldn't help me) I will have them reset the HSA flag to allow high speed digital roam.

well mine wont evdo roam on the new leaked rom. But my girlfriend has the same phone in the same house with the 2.17 rom and can evdo roam just fine... so it is baffling me
Click to expand...
Click to collapse
I'm on sero too, but again it's verizon roaming here.. so may be related to why it never worked for me in the first place. You could dare to just call sprint and ask why it's not working.

tlhop911 said:
in order to do a master reset you need your MSL# then type ##MSL# and then you can do the master reset
Click to expand...
Click to collapse
This is wrong.. this won't get you there, at least not on my phone.. and actually you DON'T need an MSL... BUT you better have it handy to fix things after you do the reset.
Just do ##786# as I stated above (sorry for the confusion the first time) and then look in the menu soft key.
EDIT: After you do the master reset... then you can do the ##MSL# and fix your MSID and MSN to what they should be.
To neodorian... please read what I wrote... this flag DID NOT do anything for my data roaming (and I am in verizon territority) This didn't even fix the usual voice roaming problem as far as I can tell (that's something else unknown which is fixed by the HLR reload, this only fixed my rather unusual problem where I could ONLY roam... and furthermore had to supply a credit card number to do so! This was something sprint broke for me just because they liked me better than you.

I had the authentication issue on my VZW XV6800 - I called in to tech support and after talking to the first person, and mentioning a HSL reset, she transferred me to level 2. The guy had me do basic troubleshooting, and examined some settings, then had me remove the battery for at least 1 minute. reload phone, try over the air programming, and test calls. all to no avail. he then had me go in and edit the settings using ##778 (VZW default password for editing is 000000) you don't need to use the hex code and program designed to give you the password, especialy since I tried this, and it didn't work.
Anyway, he generated a new A(uthentication) code on his end, had me manually input it, and he also had me change my Home SID/NID. Mine said 30/65535. He said it should be 30748/65535.
I then did another *228 #2 and was now able to make a test call. After hanging up I went back and looked, and the Home SID/NID #1 was 30/65535 again. Not sure if those extra numbers did anything, but the phone got rid of them.
I am able to call out and receive calls now, and the data seems to be zipping right along. When I tested gps last night it had me miles from where I was located.
UPDATE:
GPS seems to be working fine. I'm guessing the tower I was "connecting to" was miles away, since I live at the base of a butte, and have terrible reception. Most likely that WAS the closest tower to where my phone was.

Rom Update --> Data Call Failure Error

I have the xv6800 and I'm on Verizon. I just updated my rom to 3.57.605.1 from Verizon's website.
After *228 I was able to make calls, but now I have this persistent error:
Data Call Failure
Error Code: 11
PPP Connection Error
I do not have a data plan and dont want one. I only use wi-fi. This popup is annoying.
Can somebody tell me how to kill it, or how to fix whatever is wrong? What on my phone is trying to use the data connection so I can disable it?
Verizon tech support was useless.

holy cow, go this too! what is this about?
Just flashed my new xv6900 today. everything is working, i believe...but keep getting this ppp error.
Any resolution on your end?

Nothing. I imagine we're some of the first people to go through this.
A week or two ago, Verizon issued a statement saying all new customers with pda phones as of November (not sure exact day) will be REQUIRED to purchase a data plan.
I think the *228 process is now going to verify a data plan on pda phones and since I dont have one, I'm stuck with the error. Either that or my phone cannot properly "handshake" with Verizon since I dont have the plan.
I was on the phone with support for 2 hours last night. They're useless. We even tried giving me a data plan long enough to let the phone sync with the server, but this morning I got the error again.
I'm sure someone can find a registry edit to get rid of the message. I think that would be enough for me. My only concern, is if my phone is persistently trying to establish that data call, it'll eat my already-weak battery up in no time.
That is why I'd prefer a solution to disable the whole thing. I'm still waiting on the kind people here at XDA. These guys know more about Vz's phones than they do.
In "connections" I deleted the Verizon data network connection, but it comes right back. I wonder if that was not there before the rom update and maybe that is what's trying to call out?

I had such good luck cook'n my 6700 but this 6900 is not so fun.
My message has gone away after about 10 minutes after the programming. even knowing i could do txtmsg and call on my phone i could not get into voicemail, it stated i could not be verifed...so I think it just needed some more time. i'm keeping my fingers crossed.
but now I have to flash again...more problems.
FYI: i do have a dataplan...

I was right about the battery problems at least.
My phone finished charging at 3:00 pm and sat on my desk (no calls or use) until 8:00 pm when I got an emergency low battery notification.
Whatever my phone is doing is blowing through battery life.

Sounds like normal life for a wm phone with the data turned on!
Must be looking and burning power just like roam does.

DMU RESET
According to the Verizon 3rd tier people I was speaking with last night they simply need to do a DMU reset on your account and phone. This is where they rebuild the account on their servers but first level tech support will never be allowed to help you here. This was done for me after the *228, *22899, *832, and many many other attempts at reconnecting my phone.
Hope this helps.

Thanks for letting me know! I was starting to think I wasnt going to get any help. I'm calling Vz tomorrow.

I called Vz tonight and they said there was no such thing as 3rd tier support.
He said DMU would only help if I had a data plan and I wanted to re-establish my data plan. I want to permanently disable my data entirely. Were you doing the same thing?
Either way they couldnt help me. If your issue was the same as mine, let me know and I'll call back and push them harder.

adampeoples said:
I have the xv6800 and I'm on Verizon. I just updated my rom to 3.57.605.1 from Verizon's website.
After *228 I was able to make calls, but now I have this persistent error:
Data Call Failure
Error Code: 11
PPP Connection Error
I do not have a data plan and dont want one. I only use wi-fi. This popup is annoying.
Can somebody tell me how to kill it, or how to fix whatever is wrong? What on my phone is trying to use the data connection so I can disable it?
Verizon tech support was useless.
Click to expand...
Click to collapse
I too have the Same Issue Any help?
Bump for help.
from howard fourms "http://www.howardforums.com/showthread.php?p=10377230#post10377230"
"Once gone from there, I deleted the connections under settings/connections/connections/mange existing connections and they've never reappeared since. So now I just create a new connection when I need it, and delete it when I'm done. It keeps me from going over my limit ($25 data plan). "
Deleted the connection and the issue is gone. FYI

This is my first contribution to xda-forums! I'm glad I can help at all when I've benefitted so much... Thanks to all!
NOTE: After the following steps, Modaco's Nodata doesn't even register that a data connection exists! For this reason, if you occasionally use 3g, you probably will want to use Nodata, and NOT the following solution. You just might have to open Nodata and disable the data connection every time you soft-reset.
I was finally able to completely 100% block the 3g data connection on my Verizon XV6800 (aka Mogul aka Titan) was the following three steps:
1. The key culprit is HTC_CM_Guardian.exe in the windows directory. I couldn't edit it or delete it via Total Commander file explorer, but I was able to rename it! This makes the OS unable to find the program when it tries to re-set the Data connection settings.
2. Under Settings > Connections > Connections > Advanced > "Select which networks are automatically used," hit "Select Networks."
3. Under "Programs that automatically connect to the Internet should connect using:" hit "New...".
4. Enter any name you want (mine's "nodata!") and leave all the other settings blank.
5. Save and exit! Voila!
Wifi--yes; 3g--no!
Modaco's Nodata program is awesome, but the problem was that HTC_CM_Guardian.exe re-enabled the data connection every time I reset the phone. Plus, HTC_CM_Guardian.exe would also thwart any effort to block data via the "Connection Settings." By renaming HTC_CM_Guardian.exe and creating a "nodata!" connection that programs auto-connecting to the internet would try to use (and fail), we get three results:
1. Modaco's Nodata doesn't even register that a data connection exists! For this reason, if you occasionally use 3g, you probably won't to use this solution.
2. When you reboot, the OS is unable to mess-up your "Connection Settings", so
3. Unless you have an active wifi connection, programs will try to connect to the Internet using the "nodata!" settings, which, being empty, will fail, exactly as planned.
Hope it helps.

Sprint roaming issues

I had been using Sprints ROM for some time but I got the itch to try a new ROM when I was on duty in Montgomery, AL. Montgomery has excellent EVDO coverage and I never have to roam. I started noticing a problem when I went home to Decatur, AL where Sprints network isn't so great. Every time I was roaming and I would send a text it would immediately fail. I didn't notice the roaming=fail issue for a while but when I noticed it I put my phone on home network only and all is well. Unfortunately at home I roam nearly all the time which means no texts or calls. I would have to leave my phone on home network and basically could only send/recieve texts in certain locations in my home. Well a week went by and I kinda just lived with the issue... I tried to make a phone call roaming and got this message, "Welcome to Verizon Wireless. We're sorry, we are currently unable to authenticate your phone. Please try your call again. If you continue to experience problems please hang up and dial #8899 from your wireless phone. Announcement 11 Switch 113-5." Just recently I flashed to DCD's latest rom and have the same issue. I use USB to flash my ROM... I tried dialing #8899 and it gives me an automated menu but it doesn't say Sprint or VZW...
Anyone have a clue on how to fix this?

anyone have any suggestions to point me in the right direction?
I really needed to make a phone call last night but I couldn't cause I didn't have any sprint signal... tried like 10 times on roaming but kept getting the same error..

Got it fixed. Had to spend 2.5 hours on the phone with Sprint. Changed settings on the phone about 50 times... finally they did something on their end. Lady said they had to cancel my account and recreate it to fix it in the system. Oh well.

For completeness, I think the thing you had to do was get an HLR Reload.
http://forum.xda-developers.com/archive/index.php/t-364418.html

Help getting XT1575 working again while in Japan. Please!

I'm in Japan for a couple of weeks for work and signed up for the Japan pack that Sprint offers. I spent almost an entire week working with Sprint support ( ) trying to get data roaming working properly on the phone without much luck (voice and text worked great), but yesterday I lost all connectivity but wifi. Figuring I must have changed something I shouldn't have, I saved everything I could and did a hard reset on the phone.
It still won't connect to any networks. I've re-downloaded PRL and device configs over wifi in the settings but it doesn't even attempt to connect to any wireless networks, or see any for that matter.
I have 2 guesses here but I'd like some kind of confirmation here before I take any action.
1: Maybe my radio firmware is corrupted somehow? I'm not exactly sure how to check it but it just doesn't seem to be doing much of anything. In the SIM status page it says searching for network, but I have no way to know if that's really the case.
2: Since the phone has a Sprint SIM, does it has to be on an actual Sprint network to initialize the networks? (Not Softbank's network here in Japan?) I spent over an hour on Google Voice with them last night trying to get an answer/help but got absolutely nowhere.
The phone is currently all stock but I have no problem unlocking and installing recoveries/software/roms if need be. Any ideas what I can do here or am I just stuck without communication until I get home next week?

Usually the best route is to get a local prepaid sim while traveling but honestly I have no idea what sprint offers for roaming in Japan. Check your plan and see if there is an add on needed.

I'm not alone!
Also THIS IS STILL AN ISSUE!
It worked fine for me last time I came to Japan, about a year ago. This time, I only have voice and text, no data. Right now I'm backing everything up to do a factory reset.
Did you ever find a solution to this?

I'm not sure if you've already done your factory reset, but if you're on Sprint, don't do a reset. The phone can't reactivate itself off of Sprint towers. You have to be in the US when you do the reset. I was stuck with WiFi only for most of my time there because I reset mine.
I never found a solution other than dropping Sprint when I got back to the states. Switched to Verizon and never looked back, though I'm not sure what I'm going to do for my next trip with their ridiculous international rates.

I actually got it working last night.
Factory reset and restore over wifi
Update device config over wifi -> handles activation
Update PRL over wifi 3 times
Now it works

Oh, I'm glad it worked. Is yours on Sprint?

Yes, but I may have spoken too soon. It worked for a few hours and now isn't getting back on data. I think it may be SIM related, since I saw a weird SIM error pop up and rebooted my phone, which led to the data working the first time

They must have redone their activation system since I had my issue in July. At that time there was no way for the phone to reactivate without being on Sprint's system.
As far as the data, that's the same thing I had happen and they were never able to solve the problem. It would work for a little while then stop for no reason. If you find a solution I'd love to hear it though.

I'm wondering if I can flash a different radio or something