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I bought my Orange M3100 about 60 days ago and it has been working well until today. Last night I plugged it in to get charged and this morning I noticed that my alarm didn't go off. When I looked at the phone I saw that the charge light on the phone was red; I had never seen it red befor. When I tried to turn on the phone....Nothing, I tried to do a soft reset, hard reset, remove the battery and the sim card put them all back in....still nothing.
I tried hooking it up to the computer, car charger, wall charger and still nothing. The only time i get anything is when i plug it into power and even then the only thing i get is a red LED light at the top of the phone.
Does anybody have any ideas as to how to fix it??
I really appreciate any help as I paid $575 for this phone 2 months ago.
Thanks,
David
bigtal said:
I bought my Orange M3100 about 60 days ago and it has been working well until today. Last night I plugged it in to get charged and this morning I noticed that my alarm didn't go off. When I looked at the phone I saw that the charge light on the phone was red; I had never seen it red befor. When I tried to turn on the phone....Nothing, I tried to do a soft reset, hard reset, remove the battery and the sim card put them all back in....still nothing.
I tried hooking it up to the computer, car charger, wall charger and still nothing. The only time i get anything is when i plug it into power and even then the only thing i get is a red LED light at the top of the phone.
Does anybody have any ideas as to how to fix it??
I really appreciate any help as I paid $575 for this phone 2 months ago.
Thanks,
David
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Click to collapse
There have been other instances of this problem. I had it once and it eventually came back after lots of fiddling. The last thing I did was to leave the battery out for half an hour - whether it was this that corrected fault I don't know. The issue ssems to be around the battery or circuit that monitors battery. I've not heard a definitive solution other that time!!
Edit: Also not unique to Hermes - seen this on several other phones PDA or otherwise.
Mike
Thanks for responding. I will try that now and let you know if it worked.
**Keeping my fingures crossed**
This happened to a wizard. really frustrating. I just had to exchange. But my m3100 ha sissues charging. sometimes when I plug it in it will behave like it is not plugged in. I fiddle with the plug and wiggle it and nothihng. let it sit and then on comes the charge light...but then some times it goes out. really wonky and scary cause I too paide 650 for my hermes and can't ecahnge it with my provider
Well I waited only 30 min and that didn't work...I will try 2 hours and hope it fixes the problem....
bigtal said:
Well I waited only 30 min and that didn't work...I will try 2 hours and hope it fixes the problem....
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Click to collapse
Darn!!
Curiously had this exact issue with a cheap office mobile a few weeks ago. Nothing would work. As it was chaep I took it apart- nothing loose or such like, put it back together and worked straight off. Not that I'm suggesting you try that!
I still think it will come good but what a frustrating wait. One post I saw was from someone whose TyTN never charged from the day he got it. How's your warranty/guarantee situation?
Mike
Well I am in the US and I bought it from a guy in the UK. I have sent him an email but didn't get a response. I am not sure if Orange in the UK will honor the warranty. As I said it is only 60 days old.
It is very weird. I think I will go to my local Cingular store and try a new battery, maybe that will help. I would rather it be a battery issue than something with the phone itself.
bigtal said:
Well I am in the US and I bought it from a guy in the UK. I have sent him an email but didn't get a response. I am not sure if Orange in the UK will honor the warranty. As I said it is only 60 days old.
It is very weird. I think I will go to my local Cingular store and try a new battery, maybe that will help. I would rather it be a battery issue than something with the phone itself.
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Click to collapse
Sounds like a good idea. (guy in the UK - not a scotsman I hope!!)
Check this link. I know he's talking about car charger but the bit about having charger plugged in whilst soft re-setting might be interesting. Second last post page one:
http://forum.xda-developers.com/showthread.php?t=277742&highlight=reset
EDIT Just tried having mine plugged into charger and removed battery. Light instantly goes red. Suggests your problem most likely battery and not device. Might be worth trying also taking battery in and out whilst connected to charger.
Mike
Mike - Thank you for your help in this issue and the suggestions....looks like we are getting closer to a solution.
I don't have my wall charger here at work but i connected it to the PC USB cable while the battery was OUT, then I poped the battery in and the red light changed to Amber to indicate it is charging. The phone powered up after a soft reset. The battery shows 0% charge even though it was plugged in all of last night. It now seems to be charging, I will wait to see if the battery holds the charge or not.
Now I don't know if the problem is with the battery, charger, or phone
I guess I will be able to narrow it down in a few hours and see if the battery holds a charge.
bigtal said:
Mike - Thank you for your help in this issue and the suggestions....looks like we are getting closer to a solution.
I don't have my wall charger here at work but i connected it to the PC USB cable while the battery was OUT, then I poped the battery in and the red light changed to Amber to indicate it is charging. The phone powered up after a soft reset. The battery shows 0% charge even though it was plugged in all of last night. It now seems to be charging, I will wait to see if the battery holds the charge or not.
Now I don't know if the problem is with the battery, charger, or phone
I guess I will be able to narrow it down in a few hours and see if the battery holds a charge.
Click to expand...
Click to collapse
Brilliant!!!
Sounds good. so the secret here maybe, taking battery out and in whilst connected to charger or usb?
I'm confident it will hold charge and things will be fine as mine is.
Like I said earlier it takes time and in the end it works fine again, BUT what precisely caused it to work again so we can help others? Because like me you've tried quite a few things.
Mike
I just hope that this will not be a regular issue.
What finally worked was:
1) Remove battery
2) Connect phone to charger or USB (USB in my case)
3) Insert the battery while phone is connected to charger
4) Red light should turn Amber
5) Soft Reset
In the 20 minutes or so that it has been charging the battery went from 0% to 10%
bigtal said:
I just hope that this will not be a regular issue.
What finally worked was:
1) Remove battery
2) Connect phone to charger or USB (USB in my case)
3) Insert the battery while phone is connected to charger
4) Red light should turn Amber
5) Soft Reset
In the 20 minutes or so that it has been charging the battery went from 0% to 10%
Click to expand...
Click to collapse
That sounds positive. Well if my experience is anything to go by I've only had it once in 4-5 months.
With your permission I think this may be worth a spot on the Wiki. I'd be happy to use your points above and also Cieplowski's points which appear similar but have a couple of other observations, and put these up as potential answers to this not uncommon issue.
I would not do this until over the weekend just to see how you get on, though I have every confidence.
Mike
I think putting it on the wiki would be an excellent idea.
Right now it is at 70% charge so things are looking good....
I will post back on Monday and let you know how the weekend went
Thanks again,
Dave
hi ive tried this:
"Problem 6: Device doesn't turn on, shows red LED only
In this case you can try:
Remove battery
Connect Hermes to charger or USB
Insert the battery while Hermes is connected to charger
Red light should turn Amber
Soft Reset "
but i dnt get any lights coming on it was working last nyt and i took a call after the call finished i put it on standby and i went to use it 20 mins later and it wasnt turning on ive done a soft reset nothing happened, cant do a hard reset and the above witrh the charger or usb didnt work anybody know wat might hav happened i havent done any upgrades its a standard m3100 from orange
mrcopyright said:
hi ive tried this:
"Problem 6: Device doesn't turn on, shows red LED only
In this case you can try:
Remove battery
Connect Hermes to charger or USB
Insert the battery while Hermes is connected to charger
Red light should turn Amber
Soft Reset "
but i dnt get any lights coming on it was working last nyt and i took a call after the call finished i put it on standby and i went to use it 20 mins later and it wasnt turning on ive done a soft reset nothing happened, cant do a hard reset and the above witrh the charger or usb didnt work anybody know wat might hav happened i havent done any upgrades its a standard m3100 from orange
Click to expand...
Click to collapse
The problem appears to be caused when battery has more or less zero charge and perhaps fooling the charging circuitry into not recognising a battery is in place.
So - Force charge the battery without the Charger
If your problems remain you could always try the following to manually charge the battery a little (enough to let the Hermes know the battery is present when you put it back in) credit for this goes to triposte as the following is adapted from his suggestion:
Those with a basic knowledge of circuitry and things technical will fair better with this solution. The electrical contacts are all important, poor contacts will render this a worthless exercise.
I leave it to you to decide how you connect the wires. If you have no other means you could enlist the help of someone to hold the batteries and wires together while you connect to the Hermes battery!
1) Remove the battery from the phone!
2) Take 3 fresh AAA batteries in series (total 3 x 1.5V = 4.5V)
3) Connected the (+) wire to (+) on the battery
4) Connected the (-) wire to (-) on the battery
5) Hold this in place for 60 seconds.(possibly longer you are trying to charge it enough for charging circuitry to recognise there is a battery installed.)
6) Put the battery in your phone
7) Switch on phone and start charging (via USB)
Hopefully you will get the Amber charging light.
It may be worth repeating this a few times if not successful on the first try.
Warning - Do not connect a mains based transformer to the battery with an incorrect charge rate (mAh) and voltage (V). Any attempt to force charge using mains transformers could be extremely hazardous (explosive). Only a qualified/competent person should attempt to charge the battery in this way. Similarly, even if you are using batteries to do this task, do not leave them connected for more than a few minutes and stop immediately if either set of batteries become warm.
If the problem persists it is worth re-trying the solution you mentioned in your post as well as the above, before giving up.
The final resort - a new battery.
Mike
hi ive tried wat you hav asked but still not red light or amber ligh it shws no light at all i dnt understand how its gone from working 1 minute to completely not working in another
mrcopyright said:
hi ive tried wat you hav asked but still not red light or amber ligh it shws no light at all i dnt understand how its gone from working 1 minute to completely not working in another
Click to expand...
Click to collapse
Yes, I know. It has been reported by quite a few and is actually quite a common problem (relatively speaking) across several phone brands and types.
The solutions you have tried have worked for some, not all. One or two found that it randomly (seemingly) just started charging again.
Your problem is whether to return the device as defective (hopefully under warranty) or whether to chance just getting a new battery. A battery will be fine if it is the usual battery problem, but if not then you'd have wasted money. If you have access to a retailer where you could access a battery just to test it that would be ideal.
Mike
I seem to remember having the same (similar?) problem on my old Universal - I think the solution in that case was to take the battery out for 10 minutes, then put it back in and then connect the phone up to the mains charger, rather than to the USB connection on your PC. The phone needed to be left off (not difficult with a completely flat battery ) and then seemed to charge....
Just a thought, not sure if it's been tried in this case?
Mark.
Hey there,
so i bought a i mate jasjam second hand, worked fine when i got it. after 2 days of using MSN on it and SMS i had the thing just die on me, like while typing on MSN the phone would loose all power. and the screen would fade away to nothing.
i thought oh battery must be dead and tryed charging it... nothing. no charge light (red orange or green) phone is 100% dead. opened the back up, checked for loose connections. etc. everything seems fine i have left it for a few hours with no battery, few hours with the battery, tryed charger only, leaving it plugged into the charger without a battery etc
still get no where.
any ideas?
(i am new to the forum too. so sorry if i have made any posting mistakes.)
the answer
my dear whenever you wouldn't be able to charge your Jasjam you have to reset it as it plugged to the charger then your device get charge surly .
Plug into the wall without a battery. If you see a red led light up on the front, its recoverable. If not, its only good for spare parts...
Hi i have a problem. Yesterday my Prophet battery goes to 0%, when i back to the home I plug-in it to charger. The light-emitting diode start flashing, but i can't turn on my phone. After 8 hours connected to charger Prophet still won't work. DO you have any idea? Maybe this is battery problem?
PS. Sorry for my poor english.
same with me,my dopod 818 pro won't turn on after 2 month not use,i try to charge,but the led not light..its off..i have no idea witn this problem,please help me to solve.thanks
Same problem with my Prophet.
After 3 month of no use wont charge and wont go on, no light of chargin nothing.
Is the orange light on when it is plugged into power without battery???
Any one solve this problem????
Thank you
UPDATE
I open the battery and fill it with 3,5V directly on battery inner contacts for few minutes
( directly on battery contacts red + and black - and I control it with multimeter to see how the voltage rising up. )
After aprox 3 minutes I try to power it up.
AND IT WORKS!
I put it on charge and the orange light went on and strat charging the battery. The phone now works.
So it is the battery issue. ( Last night I put it on power over the night and nothing no charge at all, what a stupid system )
errhec said:
Same problem with my Prophet.
After 3 month of no use wont charge and wont go on, no light of chargin nothing.
Is the orange light on when it is plugged into power without battery???
Any one solve this problem????
Thank you
UPDATE
I open the battery and fill it with 3,5V directly on battery inner contacts for few minutes
( directly on battery contacts red + and black - and I control it with multimeter to see how the voltage rising up. )
After aprox 3 minutes I try to power it up.
AND IT WORKS!
I put it on charge and the orange light went on and strat charging the battery. The phone now works.
So it is the battery issue. ( Last night I put it on power over the night and nothing no charge at all, what a stupid system )
Click to expand...
Click to collapse
Oh.. great! do you know which pin of the battery is (+) and which pin is (-) pole? I want to charge the battery by a balance charger.
happened to me couple months ago
and i used desktop charger for 5 minutes directly on the battery
then plug it in and charged normally with usb connector
used the desktop charger on the first and last pins on the battery
Hello, i'm sorry, my english is bad. but i wanna help.
Now, before 1 week i have the same problem, my qtek s200 after update whit wm6.1. OK 1 month everything was ok, but after that /i don't now where i go wrong but no matter/ that my phone start stuck in bootloader. I let it one night on to see, maybe will turn,and at the morning he wont start, even the light wont start wen i put the carger on. I take one charger/from sony erricson/ cut cable, there are 2 cables, take off the battery of my pda, put directly cables from sony charger in to battery, black is minus, red is plus, but don't worry, there is no problem if you make mistake.Let it like that 1-2 hours, put battery back on pda and everything will be OK.Now in my case my ROM fu** up, i go to tree color screen/see more info how to do that/ and replace the ROM.and next time do not full dry the battery.Hope i help.
This doesn't look good to me. I had my phone tethered to my laptop while I slept which I do often with no problems. Today I got up and saw the LED was blinking orange and green. I looked and the battery was down to 11% even though the status bar showed the battery as being fully charged.
I popped the battery out and in, tried again, same thing.
When I plug it in the LED stays solid orange for about 5 seconds and then stats blinking.
I tried it on the OEM charger with phone turned both on and off.
It doesn't appear to be charging and the LED's are blinking green, orange.
Does this seem like a bad battery? I live in the US so accessories are hard to get, I don't have a spare battery to test yet.
What do you suggest? I have a new battery coming but it's going to take a while before it shows up.
I had that too for a minute. I suspected a faulty charge / sync cable, swapped it out, and never saw these LEDs again.
Had that too. I'm using a second non OEM Battery, I will try it with the original and give feedback.
I had that with my small charging-cable (non OEM) in my car.
I've tried multiple cables. I'm hoping the battery is the culprit. I have another one on the way but it's literally on a slow-boat from China. If it's not the batter then it's the phone and that's no good. Doesn't charge on, off or in bootloader mode. I've read all the threads and it really could be either. Fingers crossed.
My LED was blinking orange/green too
I was using a non-standard (cheap) battery when this suddenly occurred. Changed to original battery and everything was OK again. Seems like the original batteries are best after all (even if they cost ten times more in my country).
Think that too. My Original Battery works well. The Battery from China is "blinking" sometimes for about 15 minutes.
same or even worst problem
During the first day i buy the phone and charge for 10hour, after that i switch on my phone i was shocked my phone wasn't charge at all but the indicator light show from orange to green.
so i charge my phone for the second time, this time its show 100%. i browse the phone setting and function all that less than 30min and before i sleep it was left 70plus % and after i wake up its left with 20plus % and the timing from i sleep to wake up less than 5hr. my wifi ,gprs bluetooth 3g everything is off except the alarm.
now i charge my phone for the third time after charging for 8hr i switch it on and it did charge but only 20plus % and i continue charge my phone for the forth time. i sucessful switch on the phone and its show 100% but it suddenly turn off, i was shock don't know what went wrong i try switch on the phone and its show the phone is low battary.
so i charge it again and the indicator light turn green less then 1min and my phone becoming weird i can't charge and switch on. once awhile it can be turn on.
so i try charging it again and the phone keep on restart.
i got so fedup as the phone is a brand new set and use it for less then 1 week. i'm going to get it fix tomorrow.
anyone with the same problem or know anything when wrong can help pls.
Hard reset helped me + check if a cable is deep enough in the phone
i try already its still the same. do u have the same problem.
i was charging my phone 2 day ago, and listening to music and downloading a lot of mb from internet with wifi, and i putted it under my pillow
after about 2 or 3 hour i pulled it out and saw the orange and green blinking
my phone was like a fire stone, it had a very bad result, the lcd doesn't had touch sensitive anymore
after 2 hour the sensitivity came back, but the story didn't finish yet.
after that, every time i charge this phone, the lcd sensitivity goes off,and after i cool it down, sensitivity comes back
but now while i'm sending this message, the half of screen doesn't have any touch sense what is your suggestion for me???
I had the same issue with my original battery - turned out that the middle pin in the battery connector had been bent when I swapped batteries - I straightened the pin back to normal position and now it charges fine again.
Jon
i am having this problem too. the led is blinking and the battery is not charging. i am forced to use a cradle to charge it up.
The orange and green blinking on charge happened to me a couple of times. In all instances the phone was too hot due to having it covered or temperature of the room was also too hot. Allowing it to cool made it work again. I haven't suffered from this problem ever since I started keep it well ventilated. Hope this helps.
yup. i google for it. and notice it due to overheat. i tried with air con on. it seem working well.
but for me. i cant feel any overheat (like hot/heat on my device when it start blinking.
hide.
The blinking light is the phone saying its overheating
this happened to me but the worst thing was I could of bought a 1500mAh battery from Hong Kong for something like £5/6 but i decided to buy one from my own country the UK and i read that an extended type was the best so i bought an extended 1350mAh for £7.99 thinking i would have no issues but its with this new battery that it overheats if i am charging via wall or pc and using my phone!
using tbattery it says the battery is only a 1230mAh anyway!!
but with my original battery i can charge and use at the same time so kinda annoyed i thought i was paying more to get better but i guess i live and learn
so now i have ordered an 1600mAh for my phone for £5.99
i should just use it as a backup battery .
p/s : what is the average battery temperature ?
My HTC LEO "HANG" when incomming call???
please help...i have htc hd2 (asia/indonesia)
Why my phone HAMG when i recieve incoming call?
somtimes hang when recieve sms too...
PLEASE...HELP ME...ANYONE....
PLEASE...HELP ME...ANYONE....
PLEASE...HELP ME...ANYONE....
My email : [email protected]
alifasikin said:
please help...i have htc hd2 (asia/indonesia)
Why my phone HAMG when i recieve incoming call?
somtimes hang when recieve sms too...
PLEASE...HELP ME...ANYONE....
PLEASE...HELP ME...ANYONE....
PLEASE...HELP ME...ANYONE....
My email : [email protected]
Click to expand...
Click to collapse
Don't hijack threads!
Start a new one otherwise you won't get any reply for your efforts!
I bought 2 batteries from eBay. The cheap Hong Kong one does this at 60%. The other one was from the UK and claims to be the real thing, and it charges all the way to 100% and has given me no problems (it's the one I've been using for the last 30 days).
Moral of the story: Buy official batteries.
Hi all,
a few days ago I`ve got the same issue. Please don`t laugh, but sollution I`ve found is really funny.
Firstly I was trying to flash different ROMs, Radios with no luck. Trying to clean battery contacts and phone contact pins, especially the middle one, with no luck again.
Then, thinking logically ( ), I`ve found what changes occure to my phone. I didn`t flash a new ROM, didn`t intall any new software and so on before the charging become naughty. The only thing that changed was the temperature around, now here is hot like in hell: about +30C. So I plugged in portable charger and put it with my hd2 into refrigirator (changed it to maximum t to avoid any inconvenience) into low humidity container. In a few hours battery stated was shown as 100%. The next time I was trying to charge it again in the room, but got only blinking led, had to put it back into refrigirator
Seems that battery or phone has a temperature sensor, which stops charging when batt t raises above safe level. I believe sometimes this sensor fails or smth like that and charging can be stopped even when t is not so high..