Hello all.
Seeing if anyone has ideas on my issue before replacing my unit. About 3 days ago my T-Mobile Wing has a very difficult time connecting to the network. I do get some service but it is rare. In places I got service in the past I now get none.
Little about my phone, it is unlocked and not on T-Mobile anymore. I did a hard reset with no additional change. I threw my sim in another phone and get service so don't believe it is a service issue.
Any ideas on what I can do at this point. Thanks.
Related
I'm sorry that I've to ask this but I need help for Cingular's 3G connection. I'm using the exact settings for the MEdia Net for 8525, I'm using a 3G sim card, I've MEdia Net unlimited on Pick Your Plan. Actually I live near, and not in, Chicago. About a month back when I went there I could get 3G speeds even on a 64k sim, two days back when I went there again I kept getting Edge speeds. I even tried a Cingular store for help but seeing a TyTn they just said no to a request for help, though it is beyond me that they being a service provider are so worried about the devices. Shouldn't they be responsible for the service that they provide no matter what device I use with it, not like I walked in there and asked them to fix the TyTn's screen for me. Anyway, any help would be appreciated.
might want to call up cingulars customer service and ask to speak to the data guys. just tell them it's an 8525, now i'm just assuming they are pretty similar. tell them what's happening and see if they can help out.
I have the 8525 runing the official att wm6 and this is my second phone via replacement from cingular. I can make PTT calls but i cannot receive PTT calls, they come to my phone as a voice call and it displays the caller id phone number with 33 at the end. I've spent hours and hours on the phone with cingular cust service and they keep wanting to replace my phone. has anybody had this problem? can anybody help me fix it????? it seems to be rare i can't find any info about it anywere...
P.S. I've tried swaping sim card with my wife and it worked fine in her BB pearl.
at least now you are at the correct forum!!!!
The "official" unofficial ROM upgrade might not be tailored exactly for 8525 and would explain your problem.
Rom
it's not the rom, i had the official at&t wm5 update from htc's website before i discovered this place and it didn't work then either.
Then your only alternative would be to reflash the official AT&T WM5 ROM. Then you can ask AT&T customer service for a level two tech, or perhaps higher, who will help you with your PTT problem.
But, I am surprised that you have yet to recieve a response on this forum. The folks here are up to speed on most. if not all issues.
Perhaps you should do a search of the Wiki - if not results, at least satisfactory to you, then a request to the senior gurus here for some guidance. But be warned, you will not receive assistance if you have not done your homework.
ROFL............. Customer service... tech 2 ROFL.....
Nope tech 2 can't help. they told me it's a known issue, however i can't find anything about it anywhere on the internet. I've been searching for the last 4 days and can't find one mention of anything close to what i am having trouble with. I really hope somebody here can help cuz customer service is a lost cause. trust me. did i mention this is my second phone with the same exact problem that is sooo rare nobody has ever heard of it.
Have you had AT&T disconnect you from the network and then do the reconnect. It sounds more like an issue dealing with data then with the actual PPC. Nothing indicates a phone problem.
But, your best bet might be the reflash to WM5.
reflash
Yeah i can try reflashing to the wm5 off htc's website but i had that before and it didn't work. incoming ptt has never worked right no matter what rom. but i will try it when i get home. I don't think it will make a difference tho.
ps one more thing to add is. I've swapped sim cards so i put my wifes sim card into my phone and it still doesn't received ptt calls. so it can't be my phone number. however i find it hard to beleived that it's the device. i wonder if the ptt feature is connected to my imei or my cid. but 2 phones that do the same exact thing??????? I'm sooo flustered.
If this problem occured over hard resets and with multiple ROMS, then you are looking at two possibilities:
- A provisioning issue.
- The phone hardware.
I'm assuming that AT&T has tried reprovisioning your phone several times since you are stating that you have talked to them a few times about this.
You noted that they offered to replace your device. I'm curious as to why you are not following their advice? If they say it's a known issue, and they offered to replace your device, it sounds to me like they know they can't fix it by playing around with the phone settings.
The PTT button is AT&T-specific and really they are the only ones who are going to know anything about it. I suggest you just follow their advice.
Hi All,
I am new to this forum, however was using my HTC Elf for the past one year. All of sudden I started facing problem in making or taking calls. The Network on the screen remain full and complete still I am unable to make calls (i.e. the call drops, cannot be completed) or can't recieve the calls (i.e. caller gets my cell unavailable or switched off). This doesn't mean it happens always. Coincidently the calls are through without any problem at one go. The Authorized Service center at my city told me there was the problem with it's Network IC (I really don't know what's that) and he suggested me to sell of the phone asap. My cell is out of warranty so can't really offord to replace the mother board. I have upgraded the Radio ROM but is of no use.
Please help me in resolving this issue.
Many Thanks.
Which network are you on?
Do your friends face the same drop calls issue too?
Have you tried hard reseting it?
Please backup before hard reset.
HI Jeremy,
here in India I am on Airtel Network and no one face the drop call issues. This is absolutely the phone problem as the same SIM card works perfect in other phone. I had unlocked my phone, upgraded the Radio ROM and hard reset it, but the problem still persist.
khant007 said:
HI Jeremy,
here in India I am on Airtel Network and no one face the drop call issues. This is absolutely the phone problem as the same SIM card works perfect in other phone. I had unlocked my phone, upgraded the Radio ROM and hard reset it, but the problem still persist.
Click to expand...
Click to collapse
Oh.
Mmm, I think the motherboard inside the phone has issues than.
You have tried all ways to clear the phone?
Have you tried other ROMS?
This issue seems to be popping up quite a bit recently. Or maybe that I've just started noticing it since I started having the same problem.
Yes Jeremy. I have tried all the versions of ROMs. And infact other simcard also act same in my phone. Even I believe that motherboard has some issue. The Service center had told me the "Network IC" problem (though I didn't believe that) and to replace the motherboard (without warranty) would cost me 70% of the handset cost.
No point repairing motherboard, must as well get a new windows mobile phone.
So yeah.
I ran out of ideas already.
The only thing I can help you with is to, backup all your contacts to Google Sync, get a new iPhone or O2, than use that same protocol to transfer your contacts and calender data and mails to your new phone.
Cheers.
Guys, I bought my HTC 3G; 8 months back..
My service provider is Vodafone (india).
Recently, my HTC stopped detecting the vodafone network. Even on a manual search, it wont show vodafone, but it will show other carriers.
I tried using my friends working sim (vodafone), even that didnt work. Then I tried a different carriers sim (airtel) that worked.
I have performed a hard-reset a couple of times, but no use.
But if I keep my HTC switched off for a few days, and turn it on with my sim in it; it detects the network works fine as if nothing happened, but soon after a couple of hours it looses the network and comes back to its real colors.
Apart from the network problem; no other issues with any other applications.
I have tried searching for network from different locations in the city (mumbai). but no use.
My HTC is still in warranty, should i go to a service centre, or can this problem be rectified at home without changing the current stock ROM?
i want to avoid re-installing a new ROM for now.. as my current PC is un-reliable, has a MBoard issue. I am replacing it soon..
Suggestions would be appreciated..
The best thing is to go use your warranty mate, dont try anything with third party apps, cause you can lose your warranty
jade master said:
Guys, I bought my HTC 3G; 8 months back..
My service provider is Vodafone (india).
Recently, my HTC stopped detecting the vodafone network. Even on a manual search, it wont show vodafone, but it will show other carriers.
I tried using my friends working sim (vodafone), even that didnt work. Then I tried a different carriers sim (airtel) that worked.
I have performed a hard-reset a couple of times, but no use.
But if I keep my HTC switched off for a few days, and turn it on with my sim in it; it detects the network works fine as if nothing happened, but soon after a couple of hours it looses the network and comes back to its real colors.
Apart from the network problem; no other issues with any other applications.
I have tried searching for network from different locations in the city (mumbai). but no use.
My HTC is still in warranty, should i go to a service centre, or can this problem be rectified at home without changing the current stock ROM?
i want to avoid re-installing a new ROM for now.. as my current PC is un-reliable, has a MBoard issue. I am replacing it soon..
Suggestions would be appreciated..
Click to expand...
Click to collapse
hi
1.first go to ur service provider they also have some tech guys see if the problem is with him
2.Then take it to service if the above does not solve ur problem
cause if u take it direct to service they might just say its the problem with the provider u do it my way it will save u the time ok
Hey guys, I could really do with some expert knowledge right now from a few points of view.
Country: UK
Phone: HTC Desire Z (stock ROM)
Network: Orange
Basically for a long time now (over a year) Ive been able to connect to a 3G network but not actually use it at all. When im connected to 3G i cannot send or receive text messages, nor can I send or receive phone calls and finally to top it off I cannot browse the web. In short, when im on 3G I have a £400 paperweight. When browsing the web I get the outgoing data arrows lights up, but the incoming never recieves back.
I have tried my sim card in my current Desire Z, an HTC Hero, an Iphone 3G and an LG Viewty with the same result. I have also tried a 3 sim card in my Z and my Hero just to ensure its not the phone at fault which it isnt as I could use 3G fine with a 3 sim.
Over the last 6 months or so Ive had numerous calls to Orange about this matter to no avail. They have told me time and time again to check my APN settings and eventually sent me a replacement sim which produces the same problem. In early december it got passed over to tech support so they would investigate and they rang back a week later telling me they had done something to do with re-registering me on the cell tower (or summit) and contact them if it didnt work, which it hasnt. Ive now been passed onto advanced tech support who have requested I send them my sim card so they could test it out from their end to try and resolve the fault. I posted it off to them today and they said that ill have it back in a few days with any luck.
Can anyone here think of anything that no-one has thought of yet to try as Orange seem to be spending a lot of time guessing and im all out of ideas now. Also where do I stand with the contract? As much as im happy with my contract and not too bothered about staying in it until July I dont see why I shouldnt try to get out of it if they fail to fix the error this time around so does anyone have any idea where I would stand legally? Whilst my phone offers the capability to force the use of GPRS, if it did not have this capability Id be stuck on a contract I literally couldnt use due to 3G refusing to do anything at all, which i have proven to Orange is their error and not mine and they are failing in their attempts to fix it.
Thanks for any info at all,
Paul