Database Users

Paint problem really that bad or not?

Hello, im buying Touch HD and I saw people whining about paint getting damaged and dropping off. I have had 2 Diamonds, people said the same thing about these but I have never had paint problem myself.
So could you tell do you have this problem or not with paint. other threads are spoiled full with "it sucks" comments from same people 10 times which makes it hard to read is it major or just some people scratching phones with keys.
Maybe even tell when and where you bought your device from. This effects do I buy HD now or when invisible shield comes for HD.
Thanks!

If you dont have touch HD please press "View poll results"
Thanks

I can only vote once so I will add this: 2 of my friends have the HD and 4 colleagues have the dianond or the pro. NONE of them have paint chipping, only one has a single chip as a result of dropping it on a brick floor.
At this point, the only thing that really puts me off about this phone is the endless complainin and whining... it must be a certain type of person this phone attracts because e.g. the iphone 3g had similar and even worse problems: freezes, very poor call recepion, memory leaks, ****ty battery performance, super weak cracking and scratching plastic back cover and still it gets a religious following of people who believe and support it till the bitter end... ignorance? i doubt it, the iphone is an amazing phone, just like the HD.

I've been using HD for about three weeks now, and don't have any signs of paint coming off anywhere. I carry it in my pocket without any shield or case (although I don't carry keys or anything like that in the pocket).

nin2thevoid said:
I can only vote once so I will add this: 2 of my friends have the HD and 4 colleagues have the dianond or the pro. NONE of them have paint chipping, only one has a single chip as a result of dropping it on a brick floor.
At this point, the only thing that really puts me off about this phone is the endless complainin and whining... it must be a certain type of person this phone attracts because e.g. the iphone 3g had similar and even worse problems: freezes, very poor call recepion, memory leaks, ****ty battery performance, super weak cracking and scratching plastic back cover and still it gets a religious following of people who believe and support it till the bitter end... ignorance? i doubt it, the iphone is an amazing phone, just like the HD.
Click to expand...
Click to collapse
I think the reason people winge on here is because we are geeks. fact. we want it to be the very best technically and also to look at. The Iphone is aimed at a different market. maybe the more fashion concious? i.m happy with my HD and I've been using wm since the first spv. go and get yourself one. they are great, I wish the rom chefs would get on it though. hope dutty starts cooking soon!

Have been using it for the last 2 weeks and I have purchased from orange. I had no problem with the body /paint. I am quite a heavy user and don't use any case.
In addition,every day at least for 2 hours, I use it for listening to music over A2dp, using opera and rss hub as well as checking, replying email/sms, freezing issue people mention did not happen once.

what the heck - I'll vote on this one
phone is now 2 weeks old, direct from Orange.
I tend to be reasonably careful with it - buit no more so than I've been with any other phone really.
This means it usually (but not always) get's carried around in it's sock.
It doesn't get put in the same pocket as my keys.
I not at all careful though when putting the stylus in / out.
No paint issues at all, nothing, nada, zip. Looks exactly the same as it did when I got it out of the box
That said, from looking at the (few) posted pics on the other poll, I would say that there is definately a (small!) batch of phones out there where the paint hasn't been put on properly.
In my opinion (form what that's worth LOL), those owners should be sending them back for a replacement unit.
A chip of paint coming off - could be anything.
A chip of paint where it has left a spot of paint in the middle of the chip - that doesn't sound right to me.

ok I'll bite....
had device for just over two weeks. Overall very impressed, just found opera a little slow, but not unuseable.
Then the paint started coming off. I haven't dropped it, it's been well looked after. At the stylus slot, there is maybe a 2 mm strip where the paint has flaked off. I found the more i used the stylus, the more the paint came off.
Then I found it coming off near the home button. So it would only get worse.
IMHO this is not acceptable for a £500 handset. That is a LOT of money. I'd rather the handset finish was better than the trendy packaging.
So I mailed HTC and they told me to return it.
I will wait until this has been resolved before getting another.

I dont own one so I didnt vote, but yes I would say there is an actual issue with the paint.
Just look at these polls
xda-developers - 37,9% having problems
A swiss forum - 9,4% having problems
A german forum - 17,5% having problems

My paint go off. Less than one week of normal use (never fallen, never clashed or shocked). Scandalous, 600 euro paid.
My serial start with "HT843..."

Thank you for your replies. maybe there was some batch with problems, but it doesnt seem too big problem to make me not buy touch hd :>
less than 20% with problems - some user faults (not blaming anyone) - and some inaccuracy from poll, cant tell everyone who voted has HD.
Id say it isnt so big problem and since stores and HTC said to replace the device its fine for me. Sooon touch HD <3

I was fortunate enough to read about this before I started using mine, so I've been EXTRA CAREFUL, and haven't had any problems so far... >fingers crossed<

I've had no problems, but then I'm being quite cautious after seeing the paint chipping others have experienced before I got my HD.

ordered my HD yesterday, I hope it was just one faulty batch or something, getting invisible shield asap it comes to zagg.

for what its worth, i had my HD ordered on the 19th of Nov. and after using it for 3 days i noticed two extremely small paint peals on the top left corner. device has been cared for like a baby!

Time to buy invisible shield :> ordered mine 4 days ago, should be coming sooon to save my HD from scratches and stuff.

I got mine since 4 weeks now. Carry it without any cover in my jacket or my pants. Sometimes together with my keys "shame on me". It even made one hard contact with the floor from 5feet. Not one scratch. Got lucky.
But since I read here, maybe invisible shild isn't a bad idea at all.
are here already some closeups of HD with IS installed?

If i knew this i would happen, i would have never have bought mines.. completely amateurish

Yes my paint comes off too.
Have a spot on top, 1 on the left and one on the right side.
All three are non-scratches, but 'round-ish' spots were the paint fell off.
On the bottom side the paint around the USB connector flakes off very baddly.
Going over it softly with my nail, you can feel the paint chip off like mad.
I was one of the first to own an HD in the Netherlands.(reference to the possible batch problems)
I'll post photos and serial later.

Paint scratched but only by keys
I scratched my phone badly with a set of keys placed carelessly in a rucksack. In a few weeks of ordinary use no other parts of the phone (except the parts scratched by the keys) show any sign of damage - even around the USB port where I always try inserting the cable the wrong way around appears undamaged.

Top row (function-) keys click/sound funny

Just picked up a Snap. (Euro model)
The top row keys (menu keys, home, back, etc..) make a funny sound when I click them. They feel very "wrong". It sounds like it makes a click before I actually push it all the way in. So there is a sorta plastic-y double-click sound.
I rushed back to the store and the guy opened another box to compare and that was making the same noise too. He suggested it's new and will break in with time. (The display model was good but it has been "broken in" by a lot of customers.)
(QWERTY part of keyboard is fine.)
I'm inclined to think BOTH phones had a problem and it makes me feel uncomfortable.
I had a similar experience with a laptop's touchpad button once and it got worse over time. So this is why I'm pessimistic.
Has anyone else had this problem/issue?

here i'm. same problem on my italian htc snap.
is there something that can we do to fix this problem?

Well it's good to know.... but also sad news because apparently HTC screwed up something.
After using mine for 24 hours the problem was worsening so I just returned it to the store.
I don't know how old is yours (and if it's getting better or worse), maybe you can also return it?
I didn't get another one because frankly I was not awed by the Snap.
Coming from an Excalibur (S620) and based on specs I was expecting to be blown away by the performance of Snap.
But with 3VOLUTION's latest 6.5 ROM on my trusty (and beaten) Excalibur I could not see any improvement. (minus, of course, 3G and GPS)
Maybe I will buy another Snap in the future but going to wait until this hardware issue gets acknowledged/fixed.
PS. It is important to point out, the phone they had on display -abused by a lot of people- was PERFECT. Strange.
@an.ghezzi - please let me know the age of your phone and how this issue develops over time.

i've bought the snap just a week ago and the problem is always here.
not worse, not better. let's wait, maybe someone can tell us what's wrong.
: )
PS. the "funny sound" came only from the "call" and "home" buttons. the others sounds ok...

Just an update.
I picked up a second Snap a couple of weeks ago. Tried the keys in the store and they were not perfect but almost.
Lately I'm getting pissed off with them again. They are just as bad as the first one was. And I know this is a minor problem - probably not even a problem for most people - but I get so frustrated by it. This damn thing feels so cheap. Cheap crap plastic. My Excalibur is 3 years old but still rocking stronger.
I'm not happy.

Same with me. I have a T-Mobile Dash 3G and was wondering why this was happening. It's happening on my left softkey button and home button. I'm gonna take it back to T-Mobile on Tuesday.

Yeah I'm very pissed about this. This new phone (second one, after returning first) is just sitting in my drawer and I'm back on my Excalibur. Squeaky cheap plastic is my pet peeve.
Unfortunately I'm through the 14 days return so I'm stuck with it.

I have one of the first HTC Dash 3G's, got it from Customer service before they were even available for sale online or stores, I have no problems with the buttons what-so-ever, no clicking, just smooth presses. I wonder if there was a shoddy batch that went through to some areas.

Try some rubbing alcohol
On my Ozone, I've noticed a bit of trouble with a few of the keys on the top row feeling spongy. I used a alcohol wipe to kind of loosen up the keys which worked great. I also had noticed the battery cover recently started creaking, so I tore a business card in half and placed it over the battery, which tightened that right up.

same problem here!
Now i know why there are less stocks of snap in asia! i have the same soft key problem, even after one to one exchange! am really disappointed with htc on this, not sure how many others have this problem and if there is anything we can do to fix this? maybe even take it apart??? arghhh...

I ended up selling my second Snap too.
Besides the sticky keys I just did not like it :-/
ookba's custom ROM made it a lot nicer but I just could not get used to the device. Yes the keyboard looks great but the overall design is odd (screen too small compared to the whole unit), it just did not feel balanced.
I have a bad feeling about the fate of the "standard" WinMo (non-touch) edition. The new professional devices are getting nicer. They need to get a new finger friendly OS and a proper capacitive touch screen - once they do that, non-touch will go extinct.
I guess it took me until now to see how Microsoft ignored mobile development for so long. What was killer technology in 2006 is just a mess by now.
I still love my Excalibur, I dare to say it was the best phone I ever had.
Here is how I imagine the perfect phone: Blackberry makes the hardware. Ookba joins Microsoft and they release WinMo 8, or so. XDA community builds GUI.

I really wonder how many people are facing this issue... sigh.
So far, it seems its happening all over the world. I have tested and changed 3units. The current one is a bit better ... at least the call button does not creaks as much. But I miss the e71 in terms of built quality. I was hoping there is some hack we can perform to fix this.

Hi guys
I bought my HTC Snap from Singapore. Experienced the same "weird" feeling, but only on the Call (Green) and End (Red) buttons.
Seems to be getting a tiny bit better after using it for a week (or maybe i've become accustomed haha)
Agree with you on the screen proportion thingy. I still love my old E61. Keyboard + Screen was spacious and lovely. Fast forward a few years and this is the best HTC could come up with?
Still scouring the forum for applications to customize my home screen (panels). WinMo 6.5. Any tips? Thanks in adv!

Sprint Hero silver faceplate defect?

Hi everyone,
So I just received/activated/started using my new HTC Hero this week, and I really love the phone. Just today I noticed a strange new phenomenon that I hadn't seen or felt up until today. Wondering if anyone else has the issue, because I'm considering returning my phone to get a replacement - I've had it less than 5 days.
My front silver faceplate, where all the buttons are, seems to be a bit loose on the left side (by the Menu/Home/Send) key. When I press down on it ever so slightly, it makes a very quiet clicky noise - similar to a regular button press but much softer. The right side of the silver area also presses down, since it is just plastic, but makes no noise - just the left side.
This makes clicking the Menu and Home keys much less pleasureable considering it almost feels/sounds like I'm getting two "clicks." This is the type of hardware behavior I'd expect after having the phone for 6 months - not 5 days! To make matters even weirder, the problem seems to come and go, and I haven't figured out a definitive pattern to that yet. Should I return it for a new phone?
Anyone else noticing this (or any other type of physical defect) on your Sprint Hero?

I think you are just over reacting... Mine phone also does this and I have had it a month before release without any problem. I think it is just how the button is designed flush with the rest of the other buttons all in one plate.

I believe it's supposed to be that way as well. You're more to welcome to go to the retail stores and check out other Heros there to confirm.

Yes mine does this and it makes the phone feel a bit cheap. But I'll live.

I have 3 hero's in my family. One of them was creaky and drove me nutz, swapped it out at BB. New one works awesome..... I could not live with the creaky buttons. felt like my refurbed touch pro.... ewwww

Swap it out. It may be true that many DO do that but they SHOULDN'T and it represents a defect. Don't be told otherwise. My didn't/doesn't do that, my gf's did and we swapped it out for a working one. Have them open the boxes to find one you like. Sprint phone boxes are not sealed or taped shut, they just open so try till you find one (will probably be the first one you try out.)

I guess what bothers me the most is that it didn't do it when I first got it, I feel like my pressing the menu key too many times is what did it! It seems like a pretty bad design flaw... hoping they don't give me a hard time when I try to return it on Wednesday.
Thanks guys!

tduck said:
I guess what bothers me the most is that it didn't do it when I first got it, I feel like my pressing the menu key too many times is what did it! It seems like a pretty bad design flaw... hoping they don't give me a hard time when I try to return it on Wednesday.
Thanks guys!
Click to expand...
Click to collapse
The Hero comes with a warranty. If it's truly a design flaw, then HTC will repair/replace the phone for the length of the warranty.
Like other people here say, all our phones do that, it's not that big a deal. I'm more concerned with the trackball. I mean, there's no way to remove it (that I've seen) to clean the mechanisms underneath. And if any of you remember when your mouse used to have a ball and not a laser pointer, those little wheels get really dirty and gunked up really fast. That's just sitting on your desk, I can only imagine how messed up the track ball will get going in and out of my pocket and being touched by filthy dirty oily thumbs all the time.

I know how bad a trackball can get I just got the Hero after having a BB Pearl 8130 for 1 1/2 years, I don't use the Hero's trackball anywhere near as much but I can see it has already picked up dirt from my fingers I just hope it doesn't turn into a problem like the trackballs on the BB Tour

that is normal, every SPrint hero i have seen does that, but like they said above, you can go to the retail store, (not a privetly owned one, they will make you go to the retail store) and see if it is a 'defect'

Mine doesn't do it. If it did I would return it.

I don't have this but my green phone button seems lower than the red one, making it a bit harder to press (especially cuase I have no nails due to biting them like crazy)

adhesive loosening on HD2?

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thats how mine is but in the bottom. not a big deal but i did feel it

several people reported the same thing before. screen not flush all the way around. there's no adhesive, the screen slides out of the outer sleeve if you remove the screws in back.

Oh...
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mine does it on the bottom.
it feels like there is a slight gap in between the bottom bezel and the screen.
It's not a problem at all, but it sure is annoying at times.

On the left side of my HD2 the screen is easier to push in at the top and bottom, but it takes a lot of pressure to make it "squeak".
If I had a cosmetic issue, you can bet I would be on a waiting list to get a replacement. The looks on these phones are nearly as important as the performance, IMHO.

oh i deff agree, @op, if you only just got it id be trying to take it back.

Same on mine at the bottom - just barely - if you slightly press between the usb and headphone jack you hear a slight (guess it sounds like) a click and you feel it slightly move. When the usb jack is plugged in it stops Some play and I don't think its worth returning - also don't think it will get worse. Case materials should have been a little more rigid. Think if you get a hard shell case or aluminum skin - when they become available you won't notice it. Talking to other guys with the HTC branded Euro version their build quality is a bit better. Think its pretty much the same with all HTC stuff - their branded models (TYTN TYTN II etc.) were build better than the AT&T versions - they also cost a lot more because they aren't subsidized.
Personally feel the HD2 of all the MS phones with the exception of the HTC TYTN I is the most solid. The Fuze which I just got rid of was probably the worst. The case was ok but the front keypad was pure junk - out of the box the thing felt like it was going to break and it never sat "square" in its opening. The USB ports on all of them were really weak and were super loose out of the box. The slide out keyboards always loosened up and had too much play.

stim141 said:
Personally feel the HD2 of all the MS phones with the exception of the HTC TYTN I is the most solid. The Fuze which I just got rid of was probably the worst. The case was ok but the front keypad was pure junk - out of the box the thing felt like it was going to break and it never sat "square" in its opening. The USB ports on all of them were really weak and were super loose out of the box. The slide out keyboards always loosened up and had too much play.
Click to expand...
Click to collapse
For me, the Touch Pro 2 has top honors when it comes to "feeling" solid. My sister dropped it the other day and cracked the bevel, with a large triangle missing near the volume rocker and three other cracks on the bottom, top and opposite side.
I am encouraging her to return it and claim the insurance, but since there is no change in the quality of the phone's operation, she wants to keep it.
Again, for me, the TP2 seems more solid than the HD2, but the HD2 is very well-built compared to other phones. I am so paranoid about even putting my phone down on a hard surface, due to the sharp edges of the camera mount and the light metal case.
I will be installing my new invisibleSHEILD as soon as sirphunkee and I can make the time to meet somewhere clean (I have a 2yo at home ). I imagine my paranoia will drop a bit then...

I dropped my phone while working out at the gym.
I was on the treadmill, and dropped the phone from my hand to the treadmill belt, then it flew out (i was running pretty fast at speed 7) and ended up hitting the wall behind me. Well, I freaked out and ran over to check on the phone.
Even though I had NO protection, the phone was perfectly fine. Only a tiny scratch that's barely visible on the top left bezel, and everything was fine.
I really was surprised at the sturdiness of the phone.

Snarksneeze said:
For me, the Touch Pro 2 has top honors when it comes to "feeling" solid. My sister dropped it the other day and cracked the bevel, with a large triangle missing near the volume rocker and three other cracks on the bottom, top and opposite side.
I am encouraging her to return it and claim the insurance, but since there is no change in the quality of the phone's operation, she wants to keep it.
Again, for me, the TP2 seems more solid than the HD2, but the HD2 is very well-built compared to other phones. I am so paranoid about even putting my phone down on a hard surface, due to the sharp edges of the camera mount and the light metal case.
I will be installing my new invisibleSHEILD as soon as sirphunkee and I can make the time to meet somewhere clean (I have a 2yo at home ). I imagine my paranoia will drop a bit then...
Click to expand...
Click to collapse
My TP2 fell out of my hand in a parking lot, the thing didn't hit hard, but it left a small scratch on the screen (it was visible, but wasn't too obvious) and then some nicks at the corners of the device. It did look used. I returned it to T-Mo (I was still within 14-day remorse period) and used the money I got back to get an HD2 instead (for some reason I didn't qualify for either the full or the 11 month upgrade price, only 50 bucks discount... now that I think about it, I should have gotten it at full price, also, the day after it arrived (ordered online) T-Mo came out with the 2 for 1 smartphone, but alas, a new line was needed and I had no use for it).
I've dropped my HD2 at least 4 times since and there's not a nick on it. I figure the glass screen helps (as opposed to the TP2's plastic), even if it's a finger print magnet. I also have no problems with the screen or bezel being uneven, even after dropping it, nor have I had any single of the problems people complain about, so, go figure, I got the perfect production HD2.

Whew.... OK. Soooo glad to hear this isnt only my device. Mines is on the bottom. I also dont see it getting any worst and its so minor right now its probably not worth the hassle of returning. I tend to keep the gel case on it anyway..

thrashingdeth said:
thats how mine is but in the bottom. not a big deal but i did feel it
Click to expand...
Click to collapse
x2 same as mines.

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I had an issue with mine creaking, on the bottom. Mainly when I was pressing the start key, or back. Got a replacement and it seems better. For a phone seriously delayed I don't get how the quality is so terrible.

my first hd2 the camera lens started to rattle tmobile replaced it

Tm5078 said:
my first hd2 the camera lens started to rattle tmobile replaced it
Click to expand...
Click to collapse
Was it the camera lens or the casing around the camera?
After watching the tear-down video I could see how the camera casing could be improperly installed and loosen after a bit of handling, but I thought the lens was pretty solid...

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JWang158 said:
Seriously, this phone is turning out to be pretty half baked.
Click to expand...
Click to collapse
I disagree. Not sure if I got lucky or not, but my phone is in perfect condition despite being a month old and spending most of that time in my back pocket.
I've sat on it countless times, dropped it from my hand to the floor twice and dropped it from the car holder to the console in my vehicle so many times I can't count.
The only problem I have is with the SMS freeze, and I've solved 90% of that by keeping my inbox clean. If I have the money for a class 6 microSD card, I'd bet on having solved the other 10% of my problems.
Since upgrading my radio, I don't have any problems with dropped calls, missing texts, loss of 3G or any of the other popular issues that seem to be plaguing the new owners.
Since bad news always travels faster and wider than good news, one simply can't infer from the issues being discussed here that they are the norm. I would suspect a very small percentage of the HD2 owners frequent the forums here, and of those another small percentage are having hardware issues.
I've been through a few of these new phone releases here in the past and from my experience I would say that this is pretty normal for the first few months of a phone's release. In another month or so there will be a firmware upgrade to fix the freezing and icon switching, then a lot of the issues will switch from hardware to software. Soon after that, I expect everyone will be clamoring for the release of a Windows Phone 7 ROM, followed a few months later by a newer, faster phone that everyone will be switching to. A cycle, vicious but almost predictable.

Loose feeling buttons on the HD2 (Does your phone have this too?)

On the front of the HD2, on the panel for the buttons, the panel is well how do I say this, loose. Not to the point where its faulty, but enough to annoy me. I went today and returned my HD2 for a new one which still had this problem. Really its just a small movement but i was wondering if all devices are like this.
Waiting for your reply's,
Regards, Shatterv2.

Sorry mine are fine !

Wondering if the T-Mobile man will be mad if i go back tomorrow, after i just returned it

my buttons are 'loose' too

shak7i said:
my buttons are 'loose' too
Click to expand...
Click to collapse
In a serious tone, er?

yeah mine are quite loose alo, but im tempted to throw mine at the wall soon and claim on my insurance lol

Hehe
I'm wondering if this is annoying enough to actually make me go back tomorrow.

Mine are loose too, have been since day one. Volume buttons feel flimsy too.

conantroutman said:
Mine are loose too, have been since day one. Volume buttons feel flimsy too.
Click to expand...
Click to collapse
The reason why I began this thread was mainly to see If it's worth it to go back, UN-HSPL2 my phone again repack it all and return it for a new one. Seeing as others have the same problems I may not

I think its the case with a lot of phones.......
mine havent got any looser in the 7 months I've had it, its only around 1mm worth of movement, if that puts your mind at rest any.........

conantroutman said:
I think its the case with a lot of phones.......
mine havent got any looser in the 7 months I've had it, its only around 1mm worth of movement, if that puts your mind at rest any.........
Click to expand...
Click to collapse
Dosent hurt . Better than my old HD2 where the panel actually squeaked on the back button. Things like this that make me envy the buttons on the EVO and the Nexus. Damn you HTC

My front panel buttons don't even budge. Same for my volume button.
Weird?

Seems like some devices were damaged during shipping or something. I guess it bugs me to have a device worth 500-600 dollars and then have a loose panel on the front. Ill give it a week and i might go back to T-Mobile and make sure i get a good one

I thought that is how the buttons were. It's one long piece of plastic inserted between the glass screen. It can't be metal cause it might scratch the sides or something. The buttons on my HD2 has a small wiggle to it, but I've never seen anything otherwise. (with those type of buttons)
The HD2 is a quality device. After checking the volume buttons and the quality of the case, it just seems to me that that's the best those buttons can be at this time period. What do you guys think?

Month and a half of use - all are very tight/firm. Do get from time to time a little sticking noise on the power button but that seems to be fading. They should have been individual buttons instead of the single strip and have mechanical keys that were made of metal. Mine is the US version TMobile. Very solid phone. No complains so far and compared to my previous phones - TYTN I / TYTN II, Fuze this one seems to be built the best. No flex - super solid. The only thing that seems to be better built is the iPhone. Their latest version 4 seems super solid although I'd never buy it.

The buttons on my device are a bit loose too. Not when you simply press it but when you actually try to move them a bit. Anyway I can't be more descriptive LoL.
Nothing very annoying, I guess it's like the other poster said, a bit of plastic inserted between the screen. I had my doubts when I first got it (given that my Rhodium's buttons couldn't been more tight), but I can live with that. Like I said, not very irritating. The volume buttons though are very tight!