Database Users

Flaking Paint, Loose Stylus, Flaking Buttons

I know you guys are probably sick of this, but I have an 02 XDA mini in the UK. My question is, has anyone managed to get a new handset under warranty for any of the following common issues?
Very loose stylus, flaking paint, flaking buttons and now the handsfree socket has gone funny too.
As a trainee solicitor, I know that the Sale Of Goods Act requires any goods to be:
1. Free from any minor defects.
2. This includes appearance and finish.
3. Products should be durable.
I would say that the Wizard fails on all these criteria. I've only had this thing since March, so its another 5 months before I can renew my contract and get a new handset. I really think that for the cost of these things you should expect a reasonable looking product. It's very nice that it has alot of features, but if it looks a mess when I get it out of my pocket at work it makes me look unprofessional. For the cost that is unacceptable. Also, the dodgy audio jack is making my tube journeys ever more unpleasent.
If you have any of these issues, please just make a post anyway, even if you've done it before. I managed to get a new BlueAngel once by proving the whistling screen was a warranty issue thanks to people posting on XDA-Dev. PPC GEEKS - STAND UP AND UNITE

iive had mine replaced in USA many times due to this..

Brilliant! Anyone else?

i havent had mine replaced.. but I do have the black paint flaking off of the device... I didnt know that it would be covered.

My O2 XDA Mini S (Wizard) had flaking black paint, a loose stylus (with a strip of selotape around it to stop it falling out) and also no logos on the email or internet buttons as they'd worn off.
I have just had a replacement through insurance as I dropped the phone, but if I hadn't of had that, I'd have been very interested in getting it replaced under warranty as I don't believe the finish is robust enough to stand up to normal daily use.
Good luck!

Cheers guys, keep 'em coming. The more peoplesay they have this problem, the better chance I have of getting a new one on warranty.
Myself and 3 of my close friends have XDA minis. Every single one (including the 2 extras we have had because of faults or insurance) have suffered the stylus and flaking issue. It usually happens after about 2 months. The stylus thing is most annoying because those things are expensive when they fall out!

Poll: IS your xperia X1 case cracked? Please contribute.

PLEASE ONLY VOTE ONCE YOU'VE HAD YOUR DEVICE FOR A FEW WEEKS - As pointed out below, if you vote the day you receive it it most likely won't have any cracks... only to find them later (by which time you can't change your vote).
Hiya,
I'm thinking of getting an experia X1 to replace my TC...
...but I beleive there are build quiality issues as highlighted by the post above.
Can we have a poll to see the actual % of people suffering from this problem?
So:
Yes - I have, or I've had a cracked X1
or
No - My X1 is fine
That would help potential buyers make decisions a lot easier IMO.
Ta,
Oms.

No - My X1 is fine

on request added colors to poll.

hi,
I have a silver Xperia.
One crack on the phone after 2 days .
It was exchanged at the phone shop.
Nicolas

ive not had a problem yet..... since coming across this issue on the board, ive been keeping a close eye on how i handle the x1a silver. im sure it will crack sooner or later just because its seems so thin of a plastic in that area. i have not removed my stylus and am using the spare. it would have been better if sony used metal just like the battery cover.

Many thanks for the contributions...
...and many thanks to the mods for adding the colour options.
I'd be interested to see how this changes over the coming months...
PS O2 - do they have both colour options?

this thread will have many "false negatives". people buying the phone one day and click "no crack" the next. If the crack was to appear in the next few weeks, there would be no way to change the vote.

Jabe said:
this thread will have many "false negatives". people buying the phone one day and click "no crack" the next. If the crack was to appear in the next few weeks, there would be no way to change the vote.
Click to expand...
Click to collapse
True... I've changed the original post to reflect this.
That said, there could be more 'false' reports by users who have had more than one device (ie - original faulty, and replacement fine).
It's good to see that there are people out there without faulty devices though..

well i haven't voted yet, but add me to the black-no-crack crowd for now. I've had it for little over 2 weeks. once a month passes, i'll vote in the pole, since most cracks have appeared around that time frame.

Any news from SE or HTC
Has anyone successfully challenged Sony Ericsson or HTC regarding this problem?
It's one thing to take the phone back to the shop, but you're just going to end up with a device that most likely will crack again.
My phone developed a crack very recently. I have had it about 6 weeks.
I think it may be due to the very poor battery cover design, which forces you to twist the device slightly when desperately trying to lever it off, or apply a lot of pressure when pushing it back on. As I have had a lot of problems with the battery cover and have also been taking it off A LOT (whilst swapping memory cards), I am sure this is the route of the problem.

these cracks look to be where the stylus goes into the case
maybe people are trying to put the stylus in at an angle and putting pressure on the case causing it to crack
ive had my xperia since uk launch and i havn't had any problems

No problems so far, mine fell already two times on a wooden floor from about 50 cm without any damage.
---
cu
Robert

There's lots of discussion about the craked cases in the thread at the top...
...I only started this thread to gauge a percentage of faulty units.
It seems that 50% of the silver units are faulty (based on the info so far), with only about 5% of the black ones.
I know what colour I'll be getting!

Potentially bad news for some people:
I've contacted O2 and the chap I spoke to believes that the X1 is only available in silver...
...he can't tell me for sure because they don't have any stock.
I really hope it's not true, or else I'll have to defect to Voda.
Update:
Still no stock as of 20/12/08.

I noticed my black x1 is cracked at the bottom of the key pad and on the right hand side. The cracks are very hard to see on the black units which may explain why the percentage is lower.
You have to look real close to see the one at the bottom in the black plastic but the one on the right hand side in the silver strip is easy to see.
Im thinking of writing a letter of complaint, its not what I expect of a 500 squid phone!

well i haven't seen any cracks on my month old xperia.. but now i am facing a problem with the batter cover, it seems that the hinge where the covers supposedly clips on.. no longer clips on.. i had to put a tape on the cover just to keep if from popping out... i'm dis appointed with that.. the phone is great.. but the casing sucks

I ticked the "no crack" option a while ago - unfourtunatley i need to change it dam cracks

Why is the poll closed? Or did I just vote some time ago?
Well, my Xperia has slight cracks near the stylus hole. Damn it.
But if it is not getting worse I won't replace it. Takes far too
much time and stress.
So long,
Kon

oTToToTenTanz said:
Why is the poll closed? Or did I just vote some time ago?
Well, my Xperia has slight cracks near the stylus hole. Damn it.
But if it is not getting worse I won't replace it. Takes far too
much time and stress.
So long,
Kon
Click to expand...
Click to collapse
exactly ima just put up with it

I've had three X1s from O2 UK so far... each I've kept for a month plus.
None of them have suffered from cracks.
I've had an 08 W48, 08 W52 and an 09 W??.
Looks like the problem isn't with any of the O2 UK stock?

adhesive loosening on HD2?

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thats how mine is but in the bottom. not a big deal but i did feel it

several people reported the same thing before. screen not flush all the way around. there's no adhesive, the screen slides out of the outer sleeve if you remove the screws in back.

Oh...
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mine does it on the bottom.
it feels like there is a slight gap in between the bottom bezel and the screen.
It's not a problem at all, but it sure is annoying at times.

On the left side of my HD2 the screen is easier to push in at the top and bottom, but it takes a lot of pressure to make it "squeak".
If I had a cosmetic issue, you can bet I would be on a waiting list to get a replacement. The looks on these phones are nearly as important as the performance, IMHO.

oh i deff agree, @op, if you only just got it id be trying to take it back.

Same on mine at the bottom - just barely - if you slightly press between the usb and headphone jack you hear a slight (guess it sounds like) a click and you feel it slightly move. When the usb jack is plugged in it stops Some play and I don't think its worth returning - also don't think it will get worse. Case materials should have been a little more rigid. Think if you get a hard shell case or aluminum skin - when they become available you won't notice it. Talking to other guys with the HTC branded Euro version their build quality is a bit better. Think its pretty much the same with all HTC stuff - their branded models (TYTN TYTN II etc.) were build better than the AT&T versions - they also cost a lot more because they aren't subsidized.
Personally feel the HD2 of all the MS phones with the exception of the HTC TYTN I is the most solid. The Fuze which I just got rid of was probably the worst. The case was ok but the front keypad was pure junk - out of the box the thing felt like it was going to break and it never sat "square" in its opening. The USB ports on all of them were really weak and were super loose out of the box. The slide out keyboards always loosened up and had too much play.

stim141 said:
Personally feel the HD2 of all the MS phones with the exception of the HTC TYTN I is the most solid. The Fuze which I just got rid of was probably the worst. The case was ok but the front keypad was pure junk - out of the box the thing felt like it was going to break and it never sat "square" in its opening. The USB ports on all of them were really weak and were super loose out of the box. The slide out keyboards always loosened up and had too much play.
Click to expand...
Click to collapse
For me, the Touch Pro 2 has top honors when it comes to "feeling" solid. My sister dropped it the other day and cracked the bevel, with a large triangle missing near the volume rocker and three other cracks on the bottom, top and opposite side.
I am encouraging her to return it and claim the insurance, but since there is no change in the quality of the phone's operation, she wants to keep it.
Again, for me, the TP2 seems more solid than the HD2, but the HD2 is very well-built compared to other phones. I am so paranoid about even putting my phone down on a hard surface, due to the sharp edges of the camera mount and the light metal case.
I will be installing my new invisibleSHEILD as soon as sirphunkee and I can make the time to meet somewhere clean (I have a 2yo at home ). I imagine my paranoia will drop a bit then...

I dropped my phone while working out at the gym.
I was on the treadmill, and dropped the phone from my hand to the treadmill belt, then it flew out (i was running pretty fast at speed 7) and ended up hitting the wall behind me. Well, I freaked out and ran over to check on the phone.
Even though I had NO protection, the phone was perfectly fine. Only a tiny scratch that's barely visible on the top left bezel, and everything was fine.
I really was surprised at the sturdiness of the phone.

Snarksneeze said:
For me, the Touch Pro 2 has top honors when it comes to "feeling" solid. My sister dropped it the other day and cracked the bevel, with a large triangle missing near the volume rocker and three other cracks on the bottom, top and opposite side.
I am encouraging her to return it and claim the insurance, but since there is no change in the quality of the phone's operation, she wants to keep it.
Again, for me, the TP2 seems more solid than the HD2, but the HD2 is very well-built compared to other phones. I am so paranoid about even putting my phone down on a hard surface, due to the sharp edges of the camera mount and the light metal case.
I will be installing my new invisibleSHEILD as soon as sirphunkee and I can make the time to meet somewhere clean (I have a 2yo at home ). I imagine my paranoia will drop a bit then...
Click to expand...
Click to collapse
My TP2 fell out of my hand in a parking lot, the thing didn't hit hard, but it left a small scratch on the screen (it was visible, but wasn't too obvious) and then some nicks at the corners of the device. It did look used. I returned it to T-Mo (I was still within 14-day remorse period) and used the money I got back to get an HD2 instead (for some reason I didn't qualify for either the full or the 11 month upgrade price, only 50 bucks discount... now that I think about it, I should have gotten it at full price, also, the day after it arrived (ordered online) T-Mo came out with the 2 for 1 smartphone, but alas, a new line was needed and I had no use for it).
I've dropped my HD2 at least 4 times since and there's not a nick on it. I figure the glass screen helps (as opposed to the TP2's plastic), even if it's a finger print magnet. I also have no problems with the screen or bezel being uneven, even after dropping it, nor have I had any single of the problems people complain about, so, go figure, I got the perfect production HD2.

Whew.... OK. Soooo glad to hear this isnt only my device. Mines is on the bottom. I also dont see it getting any worst and its so minor right now its probably not worth the hassle of returning. I tend to keep the gel case on it anyway..

thrashingdeth said:
thats how mine is but in the bottom. not a big deal but i did feel it
Click to expand...
Click to collapse
x2 same as mines.

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I had an issue with mine creaking, on the bottom. Mainly when I was pressing the start key, or back. Got a replacement and it seems better. For a phone seriously delayed I don't get how the quality is so terrible.

my first hd2 the camera lens started to rattle tmobile replaced it

Tm5078 said:
my first hd2 the camera lens started to rattle tmobile replaced it
Click to expand...
Click to collapse
Was it the camera lens or the casing around the camera?
After watching the tear-down video I could see how the camera casing could be improperly installed and loosen after a bit of handling, but I thought the lens was pretty solid...

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JWang158 said:
Seriously, this phone is turning out to be pretty half baked.
Click to expand...
Click to collapse
I disagree. Not sure if I got lucky or not, but my phone is in perfect condition despite being a month old and spending most of that time in my back pocket.
I've sat on it countless times, dropped it from my hand to the floor twice and dropped it from the car holder to the console in my vehicle so many times I can't count.
The only problem I have is with the SMS freeze, and I've solved 90% of that by keeping my inbox clean. If I have the money for a class 6 microSD card, I'd bet on having solved the other 10% of my problems.
Since upgrading my radio, I don't have any problems with dropped calls, missing texts, loss of 3G or any of the other popular issues that seem to be plaguing the new owners.
Since bad news always travels faster and wider than good news, one simply can't infer from the issues being discussed here that they are the norm. I would suspect a very small percentage of the HD2 owners frequent the forums here, and of those another small percentage are having hardware issues.
I've been through a few of these new phone releases here in the past and from my experience I would say that this is pretty normal for the first few months of a phone's release. In another month or so there will be a firmware upgrade to fix the freezing and icon switching, then a lot of the issues will switch from hardware to software. Soon after that, I expect everyone will be clamoring for the release of a Windows Phone 7 ROM, followed a few months later by a newer, faster phone that everyone will be switching to. A cycle, vicious but almost predictable.

Build Quality Questions..

Hi everyone, I very recently purchased my brand new Desire Z. So far, I am really impressed with the software and general likability of the phone.
Although, having read too much about the Z hinge, it really makes me paranoid sometimes while handling the phone.
A few obervations and questions, which if someone with a few months of experience could respond to would put me at ease,
1. The Z hinge is surely loose, but doesn't worry me in general use. Although, I am scared it will get further loose with time, is that so?
2. The cable / ribbon running along with the hinge is not protected, is the wear and tear comparitively higher because of having no protection? Should I be budgeting in changing the ribbon every couple months?
3. Because of the hinge being loose and possiblity of the keyboard opening on a fall seems almost definite. Doesn't that put much more at stake on a fall comparitively? Fortuunately, mine hasn't fallen yet, but what's the experience you all have had with your devices falling on hard surfaces? Other than the scratches, that's not a problem. I am worried, the device will break in pieces if it falls!
4. For a little more peace of mind, are the hinges metal or plastic? I have read both on reviews and I can't seem to find a definitive answer to this one.
Thank you for taking out the time to read and respond with your experiences.
Sent from my HTC Vision

I've had mine since January and I've dropped it plenty of times. I have never had any problems with the keyboard, hinge, or ribbon cable.

After dropping my phone a few times my phone speaker went down... Had to replace them
Sent from my HTC Vision using XDA App

So it does seem like it is a sturdy device, or at least as sturdy as the other devices.
Any idea about the hinges, if its plastic or metal?
Thanks!
Sent from my HTC Vision

Fairly certain they're metal. I've dropped my caseless G2 several times but it's only dinged with no other damage.
Sent from my G2

don't know about the hinges if they are plastic or metal...
but i got it 5 months ago... dropped it plenty of times... and nothing happened... not even a scratch
these kind of phones are sturdy... unlike samsung phones (believe me, i had one)... it breaks into pieces...
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sent from a phone... 'nuf said
btw... justin bieber sucks
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don't worry about the hinge

d_gkal said:
don't worry about the hinge
Click to expand...
Click to collapse
+1, I dont get it, lot of discussion on this, but never I never had any problem with the hinge...

I know, lots of discussions on the hinge, but I guess its the placebo based on the early hands on the device. Although, I am getting much much more comfortable and relaxed about it.
In a nutshell, its a great device. Thanks everyone for endorsing it for me!
Sent from my HTC Vision

The G2/Desire-Z is one of the most rugged phones ever made, the only knock is that some people find that the hinge spring action gets loose (mine never has) - but if yours ever does, and you are comfortable taking your phone apart, you can replace the stock hinge spring in about 30 minutes, start to finish. - The part costs about $5 - Then it will be tight as hell like when new! (possibly tighter than new)
There is a great thread on this here on XDA complete with an HD video showing you an exact POV of the procedure being done in it's entirety!

The phone is quite sturdy overall. I had a stone thrown at my screen and no change whatsover.
Sent from my HTC Vision using XDA App

First half fall and its scratchless
Why I call it a half fall is, it didn't fall but it it lost my hand and hung from the charger and hit the side of the bed pretty harshly. The keyboard did open up though but luckily all's good - gave me a little more confidence on the device build.
Sent from my HTC Vision

Dropped mine a few times - the battery cover always seems to fall off when that happens. Few dents and scratches but nothing serious.
As for my opinion about build quality, personally I think it's pretty crap, due to the design of the hinge. I changed my first DZ for another, since the first one had a ridiculously loose hinge. The second one developed the same problem in 24hrs. It's not that that bothered me so much, but the fact the two halves were not held snug together by the spring, so touching or pressing on the touchscreen caused the top half of the phone to tap annoyingly on the bottom half.
Eventually I bodged this by sticking layers of electrical tape between the two halves. It's not visible in normal use, but I'm pretty annoyed that I had to do this to my (then brand new) phone. Good job nothing better with a keyboard has come out yet, cos if I tried to sell this thing then I'd get literally nothing for it.
The lacquer on my battery door started falling off after a couple of weeks. My physical camera button only works intermittently, but I won't send it away for repair because I don't know what software it will come back with - it's over a year since I rooted this thing, and I don't feel like researching the latest methods, or finding out that HTC have closed all current ways to root.
This phone does not have good build quality, in my opinion.

setspeed said:
Dropped mine a few times - the battery cover always seems to fall off when that happens. Few dents and scratches but nothing serious.
As for my opinion about build quality, personally I think it's pretty crap, due to the design of the hinge. I changed my first DZ for another, since the first one had a ridiculously loose hinge. The second one developed the same problem in 24hrs. It's not that that bothered me so much, but the fact the two halves were not held snug together by the spring, so touching or pressing on the touchscreen caused the top half of the phone to tap annoyingly on the bottom half.
Eventually I bodged this by sticking layers of electrical tape between the two halves. It's not visible in normal use, but I'm pretty annoyed that I had to do this to my (then brand new) phone. Good job nothing better with a keyboard has come out yet, cos if I tried to sell this thing then I'd get literally nothing for it.
The lacquer on my battery door started falling off after a couple of weeks. My physical camera button only works intermittently, but I won't send it away for repair because I don't know what software it will come back with - it's over a year since I rooted this thing, and I don't feel like researching the latest methods, or finding out that HTC have closed all current ways to root.
This phone does not have good build quality, in my opinion.
Click to expand...
Click to collapse
A better hinge would have surely made the phone much more sturdy. That's what has always scared me so far, but now that the phone is 2 months old now I have started to get more comfortable around it.
Milestone 3 or MyTouch Slide could be good contenders, I think.
Sent from my HTC Vision

Don't get me wrong, there is no other phone I'd rather have at this moment in time - but that's due to a lack of qwerty phones on the market, as opposed to the DZ/G2 being some sort of amazing quality :-/
The Droid 4 looks proper nice though, hopefully it'll get released worldwide. And Motorola won't lock it down like they have with every other phone they've released since the OG Droid... but the chances of that are basically zero.

setspeed said:
Don't get me wrong, there is no other phone I'd rather have at this moment in time - but that's due to a lack of qwerty phones on the market, as opposed to the DZ/G2 being some sort of amazing quality :-/
The Droid 4 looks proper nice though, hopefully it'll get released worldwide. And Motorola won't lock it down like they have with every other phone they've released since the OG Droid... but the chances of that are basically zero.
Click to expand...
Click to collapse
I totally hear you there.
So, all the current Motorola droids are locked and can't be upgraded to cm or other custom roms? Really!!
Sent from my HTC Vision

I have been VERY careless of my phone, dropped it probably close to 100 times some of them being quite bad, and the most I can see is a couple corners have SMALL little dents, often the keyboard does open when dropped but nothing happens after that... I'd be more worried if dropped WHILE open but chances are if the keyboard is open you're typing (and therefore have two hands on it) My spring is still as sturdy as when I first got it as far as I can tell.

setspeed said:
Dropped mine a few times - the battery cover always seems to fall off when that happens. Few dents and scratches but nothing serious.
As for my opinion about build quality, personally I think it's pretty crap, due to the design of the hinge. I changed my first DZ for another, since the first one had a ridiculously loose hinge. The second one developed the same problem in 24hrs. It's not that that bothered me so much, but the fact the two halves were not held snug together by the spring, so touching or pressing on the touchscreen caused the top half of the phone to tap annoyingly on the bottom half.
Eventually I bodged this by sticking layers of electrical tape between the two halves. It's not visible in normal use, but I'm pretty annoyed that I had to do this to my (then brand new) phone. Good job nothing better with a keyboard has come out yet, cos if I tried to sell this thing then I'd get literally nothing for it.
The lacquer on my battery door started falling off after a couple of weeks. My physical camera button only works intermittently, but I won't send it away for repair because I don't know what software it will come back with - it's over a year since I rooted this thing, and I don't feel like researching the latest methods, or finding out that HTC have closed all current ways to root.
This phone does not have good build quality, in my opinion.
Click to expand...
Click to collapse
Lol and that's why I got the slide, I hate the hinge with a passion. I luckily got the slide and gave the G2 to my mom. The slide has an awesome build quality dispite the not so appealing look the quality is great.
I have dropped the G2 a couple of times but it had the rubber case on so nothing happen to it. Haven't dropped my slide so I can't compare
Sent from my myTouch_4G_Slide using xda premium

I had this since summer 2011. I did get a case (stays attached to the phone) for this phone and found the hinge very weak, it will slide out if I held it in at an angle. Then recently I removed the case and there was no problems with the hinge since, able to hold it at many angles without worrying it slip out.
Having put my phone with keys.etc all in one pocket I found there are scratches on the back of the case. I have dropped my phone a few times but no problems.
Ribbon is good, the hinges I believe is metal (perhaps, alloy or some sort).
I wouldn't worry about the hinge too much unless you plan to keep using the same phone for more than 3 years. HTC does also have a global 2 year guarantee (from day of purchase).
Sent from my HTC Vision using XDA App

disappointed

The Razr HD series has been out for quite some time now. There was a lot of hype prior to launch of the phone. One of the biggest hypes was the phones construction, I have owned 3 smart phones before this and never used a case, and prior to owning the razr HD never cracked a screen. I have cracked 2 screens on this phone already. The first was 17 days after purchase the phone feel off my desk on to a shelf, it was a 1.5 foot drop, in the middle of the night the inside LCD cracked, had to go through insurance. The second time I place my phone on a flat surface and the inside LCD cracked again, The warranty was honored that time. There has to be something clearly wrong with the construction of the phone for the inside screen to crack so easily neither time was there any damage to the gorilla glass exterior. My second beef is the plastic around the bezel of the phone. The plastic sticks out higher than the screen and is a prime target for scratches and dents and is not by any means scratch or dent resistant. I'm not an engineer but when I looked at the phone before I bought it my gut told me that the plastic around the bezel was going to get messed up easily, motorola could have done a better job with that design and from a practical stand point the raised plastic is ergonomically uncomfortable. Aside from that the phone lacks accessories, I do not care for the cases offered and many of the companies I would be interested in getting a case from do not manufacture accessories for the razr hd series. Motorola themselves do not offer a dock for the phone and if they do I can not find it anywhere. Lastly the phone itself runs glitchy even with jellybeen and "butter" or whatever they call, rooting did not solve glitches nor should you be required to change a device from stock to get it to run at an acceptable level when it is sold for $700 plus. I have skipped frame rates hangs and freezes all the time. When using HDMI to my phone the screen gets cut off, why include if it doesn't work properly. The only thing on the phone that has lived up to expectations is the battery, however the battery takes FOREVER to charge, I never have the time to completely charge it and I do not like charging overnight.

I feel your pain man... well not tjat deep cause i havent cracked my phone but i am dissapointed at the HDMI resolution on YouTube and Vevo... plus the lack dock sucks 00===D - - MOTOROLA

Some unbelievable points raised here.... And please if you want people to respond learn proper grammar and paragraphing...
OK, first off, the cracked screen - you've made a fairly big assumption that because you've broken it twice, there must be something wrong with the construction of the phone. I'd be interested to see if others have any issues with it.
Your second issue, the raised plastic doesn't seem to be too big of an issue to me. I'm an electrician, and have my phone in my pocket all day (with no cover/case) and have no such issues around the raised plastic. I'm taking a real close look at it now, and there are no scratches on the edges, not too much dirt, no problems at all really. I think you're picking at straws looking for problems with your phone on the physical side of things...
I for one love the size of the phone, and how rigid it feels in my hand. Coming from an SGS2 (which back felt like soft plastic - because it was!) the solid feel of the phone is a godsend to me.
Motorola do offer a dock for the phone it's directly there on their website. (http://www.motorola.com.au/consumers/MOTOROLA-ESP-PEDESTAL-WITH-SMART-CHARGER/169654,en_AU,pd.html)
I did find the phone glitchy to begin with, but I also found my telstra SGS2 glitchy when it had bloatware on it. Remove the bloatware, remove the glitchiness. Rooting alone doesn't change any hardware/software characteristics of a phone...
I haven't used the HDMI out yet, but was interested in the ability to output video while also charging the phone.
Why wouldn't you want to charge a phone overnight? That sort of complaint is one of the more ridiculous ones I've ever read...

Working fine for me.
Just kidding. Just wanted to be the jerk who says that . I have gripes about it as well. Not many of them are the same as stated because of how I use the phone, and because I haven't had the internal or external glass crack, don't use the hdmi, and charge overnight, but it has been both nice to have and its had its dissapointments. The "project butter", which I think is just marketing BS to be honest, and the screen stutter is especially annoying. The camera was a huge let down as well. I wish I had researched the camera quality before buying, however that said I've made the best of it and have it syncing with the home server that cleans up the photos. When I first bought it, my biggest irritation was that there were no pull down toggles and as my first Motorola phone, its baffling that it wouldn't be included regardless of a dedicated screen on the default launcher. I didn't even know that there were toggle apps on the market and just assumed that they were part of Android so I was really happy to find them. As for the plastic being raised above the screen, and touching on accessories, I found it next to impossible to even find a case and screen cover and had to go online and of the local stores found 3 cases. One looked like crap and I bought the other two. One didn't fit properly and luckily the last one fit very well while offering good protection and improved grip and doesn't add much bulk to the phone. I haven't had the time to scratch the plastic up because I found cases. Selection did suck. I reckoned, though, when I saw it that a raised plastic around the glass might serve to help stop it from breaking if it falls as it wouldn't land directly on the glass. The phone is heavy and glass breaks regardless of how you make it (glass is glass at the end of the day).
I'm also dissapointed.
On the plus side, the stock build with a better launcher is, on my carrier which is Telstra, anyway, is somewhat bloat free in comparision to a lot of other manufactures and I find that once its set up to my liking, my only real gripe left is the camera, the lack of community and development, here on XDA, with the phone, and indeed the lack of accessories. If I had the cracing problem that you did I'd be pissed the hell off though.
I came to this phone from the galaxy s2 and if I had to make a recommendation between the two I'd tell people to get the galaxy s2 (older and probably now very affordable) along with the Samsung extendable battery and then to find a custom Samsung based ROM that suits them and is stripped down of bloatware. The only saving thing about the phone now is that I'm used to it; battery life is really good, and the galaxys2 display does look old now that I haven't used it in a while. The processor is noticably faster but it doesn't stop the wacky launcher jitters that turn up and I've been messing around with the values of a couple of governors recently because just knowing that the phone does crazy scaling when just sitting there looking at it drives me nuts.
One last thing I forgot is "No Goggle Wallet? What the FREAKING HELL is nfc even for then?"

Downgrade to ICS and solve all your lag and hdmi issues. The thing is, your phone might have come deffective but that doesn't mean ours are. Mine works great and I feel proud of Motorola.
Verizon's OTA this week solved most of the issues including hdmi and lag.
Cases like yours happen all the time to everyone with every phone. It's not the manufacturer's problem. It's a combination of bad luck and being in the wrong place at the wrong time. My recommendation is to charge the phone with a stock charger. It took hours for me with an old motorola charger and using the stock one solved this. Go to ICS if U want real hdmi and less lag.

mtvdeo said:
Downgrade to ICS and solve all your lag and hdmi issues. The thing is, your phone might have come deffective but that doesn't mean ours are. Mine works great and I feel proud of Motorola.
Verizon's OTA this week solved most of the issues including hdmi and lag.
Cases like yours happen all the time to everyone with every phone. It's not the manufacturer's problem. It's a combination of bad luck and being in the wrong place at the wrong time. My recommendation is to charge the phone with a stock charger. It took hours for me with an old motorola charger and using the stock one solved this. Go to ICS if U want real hdmi and less lag.
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HDMI works perfect on ICS 4.0.4 but stay on ICS Really? Then i wont have any custom roms because everyone is going to work with JellyBean... im just going to pray that these heavenly devs figure out how to fix this in the future and the mean time im going to still use my OG Razr maxx which just got JB 4.1.2 also

razzrmaxx said:
HDMI works perfect on ICS 4.0.4 but stay on ICS Really? Then i wont have any custom roms because everyone is going to work with JellyBean... im just going to pray that these heavenly devs figure out how to fix this in the future and the mean time im going to still use my OG Razr maxx which just got JB 4.1.2 also
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Verizon fixed hdmi resolution on jelly bean 4.1.2

mtvdeo said:
Verizon fixed hdmi resolution on jelly bean 4.1.2
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Ok thats aaaaall i needed to know thank you... updating!

My opinion ... don't buy the Nexus 4 !
:laugh:

Except for the glass, I have the same issues. Plastic bezel is really fragile. SIM tray seems to start to oxidize. I acidentally dropped a coin on the bezel and it dented. Both performance and battery were affected after jelly bean update. I have the phone for less than 4 months. At first I though the phone was incredible and strongly suggested my gf to buy it. Now I'm really disappointed. Motorola didn't managed to cover all the bases.

Apparently all phones are different cause I've had the phone a month or so with the Otter Box Defender and the phone is in mint condition after being in my destructive hands Still runs smooth as ever with lots of apps and music on it. Only complaint would be speaker volume.
Droid RAZR HD (current)
LG Optimus One P-504 (For Sale)

vctrrl said:
Except for the glass, I have the same issues. Plastic bezel is really fragile. SIM tray seems to start to oxidize. I acidentally dropped a coin on the bezel and it dented. Both performance and battery were affected after jelly bean update. I have the phone for less than 4 months. At first I though the phone was incredible and strongly suggested my gf to buy it. Now I'm really disappointed. Motorola didn't managed to cover all the bases.
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as i was reading this post i dropped my cell about 3 1/2 feet high and it landed on a custom made computer with a metal cover because my 1 1/2 yr old son tripped me... i it landed face 1st halfway on the edge then to the ground... no scratch

I dropped my phone from about five feet onto concrete (the one time I didn't have an Otterbox on it!), some scratches near the top by the battery - but the phone is in perfect working condition.

I am rough with phones and have had the razr HD for 4 months without a cracked screen or any scratches. The bevelled plastic lip on the out side of the screen is a great idea, it means you can lay the phone flat on its screen without getting any surface scratches.
The razr HD is a great phone, the best available handset on any plan in Australia at the moment. Amazing battery life, the o.s is smooth and lite, 4G is fast and the handset feels strong & it looks great. The only complaint I have is sometimes switching wireless on can be buggy, but my previous phone (htc desire) had this same issue so it maybe an android issue..

krucifix85 said:
Some unbelievable points raised here.... And please if you want people to respond learn proper grammar and paragraphing...
OK, first off, the cracked screen - you've made a fairly big assumption that because you've broken it twice, there must be something wrong with the construction of the phone. I'd be interested to see if others have any issues with it.
Your second issue, the raised plastic doesn't seem to be too big of an issue to me. I'm an electrician, and have my phone in my pocket all day (with no cover/case) and have no such issues around the raised plastic. I'm taking a real close look at it now, and there are no scratches on the edges, not too much dirt, no problems at all really. I think you're picking at straws looking for problems with your phone on the physical side of things...
I for one love the size of the phone, and how rigid it feels in my hand. Coming from an SGS2 (which back felt like soft plastic - because it was!) the solid feel of the phone is a godsend to me.
Motorola do offer a dock for the phone it's directly there on their website. (http://www.motorola.com.au/consumers/MOTOROLA-ESP-PEDESTAL-WITH-SMART-CHARGER/169654,en_AU,pd.html)
I did find the phone glitchy to begin with, but I also found my telstra SGS2 glitchy when it had bloatware on it. Remove the bloatware, remove the glitchiness. Rooting alone doesn't change any hardware/software characteristics of a phone...
I haven't used the HDMI out yet, but was interested in the ability to output video while also charging the phone.
Why wouldn't you want to charge a phone overnight? That sort of complaint is one of the more ridiculous ones I've ever read...
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I'm not looking for issues I am just simply calling them as I see them. I have thrown phones across the room, droid incredible, droid charge and have never broken my screen. I do not baby my phone. As for the plastic bezel my complaint stems from the replacement phone I have received. Less than 2 days after receiving it and not abusing or dropping it at all my phone has a nice mystery dent on the top. I'm glad that you love the phone and have not had any of the same issues as me. I went to link that you have provided and I didn't find a dock there. I did see a $40 plastic stand thats sold by motorola that will work with any phone or tablet. I am looking for a real dock that has male HDMI and charger plugs fitted for the RAZR HD series, Motorola seems to have docks for every phone they make with the exception of the Razr HD series. When I rooted my phone and froze all the bloatware with TI backup I didn't see much improvement over stock at all. If you think I am uneducated because of my grammar you are ignorent, there are topics other english in higher education, I choose to study math because I don't care for grammar. If you can read english I think you will understand me relatively well, I'm not Robert Frost but you can get my point. To the rest I apologize for my none use of paragraphs.

o2qc418 said:
My opinion ... don't buy the Nexus 4 !
:laugh:
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amen
I have the SIII now and it's POS. Went back to my RAZR MAXX and fixing to buy the HD soon.

HDMI works

My girlfriends phone was 35 days old, never dropped, in a case from day 1. Screen cracked while it was just sitting there on the kitchen table. Brand new Razr HD.

SquireSCA said:
My girlfriends phone was 35 days old, never dropped, in a case from day 1. Screen cracked while it was just sitting there on the kitchen table. Brand new Razr HD.
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I only see this happening if one were to take the phone from one extremity to another... Ae: hot to cold or cold to hot. Other than that I would guess the case is too tight on the phone?
Droid RAZR HD (current)
LG Optimus One P-504 (For Sale)

Very dissapointed myself. At first I loved this phone...no more.
The raised bezel is dented and scratched. I don't care about scratches since I refuse to use cases and it comes with the territory but the straight up gouges and dents are disconcerting.
Lag lag lag...not sure what project butter is cuz I've never seen this! Constantly redraws when going to home screen, browsers are slow sometimes, graphics stutter.
On top of that it doesn't function properly in my car for Bluetooth.
There are things I love about it, but its phones like this that give android the perception of being laggy and glitchy.
Its also disconcerting that moto put out an update and it still stutters same as always.
Sent from my DROID RAZR HD using xda app-developers app