Database Users

Vista Connecting =(

On my old PC my 8525 connected to XP no problem, than I upgraded to Vista (dual-booted actually) and it just stopped working on both XP and Vista. Now I have a new pc and my problem still remains. I connect my 8525, sometimes the orange light goes on, sometimes it doesn't. When I installed WMDC (newest version) it didn't recognize the 8525 as being connected, so it installed drivers for an unrecognized device or something along those lines. Then sometimes when I connect the 8525 to my pc, it installs drivers for the 8525, and the box that says "enter your passcode" pops up. I enter it, and it'll either say it's wrong ( when it's right ) or the box will disappear and nothing will happen. It just never connects and I really want to put music on it. Any advice is much appreciated.
Edit: I went into ActiveSync on the phone and deleted all the PC's it had partnerships with already.

Read MrVanx's guide. It contains just about everything you'll ever need to know

I tried the guide but it didn't work because in Device Manager nothing shows up... no matter which USB port I put the 8525 in, it doesn't show up anywhere.

delete partnerships off the PC also, and temporarily remove your passcode.
try unchecking the advanced network functionality box in settings/connection/usb to pc
if worst comes to worst, backup stuff on your pocket pc and hard-reset

>>try unchecking the advanced network functionality box in settings/connection/usb to pc
Look for a "Windows Mobile Remote Adapter" in the network section of Device Manager. If you've already tried to connect with the "Advanced Functionality" checkbox checked, then the mobile remote adapter may have gotten installed. Once that happens, changing the "advanced functionality" won't help, and you won't be able to connect your 8525.
You need to unplug the 8525 from USB, then go into device manager and remove the mobile remote adapter, then change the "advanced functionality" checkbox on the 8525, and then connect your device again..
This is what happened to me, and how I finally got it working. Hope it helps you.
Brian.

There was nothing in Network Adapters or anywhere in Vista about it. I tried removing the password and connecting it without the thing in USB to PC checked off, still no luck. I would back everything up and hard reset but I've seen so many posts by people saying they've hard reset, lost everything; and then they came to realize it still didn't work =(

8525_b0tch said:
There was nothing in Network Adapters or anywhere in Vista about it. I tried removing the password and connecting it without the thing in USB to PC checked off, still no luck. I would back everything up and hard reset but I've seen so many posts by people saying they've hard reset, lost everything; and then they came to realize it still didn't work =(
Click to expand...
Click to collapse
Isnt that the point of backing up, so that you DONT lose everything?

^^ I still lose all of my programs and all of them are on my old pc

8525_b0tch said:
^^ I still lose all of my programs and all of them are on my old pc
Click to expand...
Click to collapse
If you get a trial version of spb backup and do a full one, it does more than just contacts and such, it'll do EVERYTHING, so when you put everything back its exactly the same as when u left it. Programs included.

Question on ATT 8525 Software cd and activesync

I am so new to this and already I have spent all day trying to activesync my phone to my PC. I constantly get the cant detect device or usb device not recognized it has malfunctioned and windows does not recognize it. Am I missing something like a software disk. I must have tried everything they ask me to do 10 times and I still get the message. I actually jut uninstalled the 4.5 activesync software that I had downloaded. My question is there some software that I am supposed to install on my computer like the cd software you see that comes with the phone new. I bought this off ebay and so far it is working fine but I did not get a cd with it like I see other people get. Im wondering if this is the case. As mentioned I really dont know anything at all about this stuff and I am trying to learn so any help will be greatly appreciated
Sincerely
Mike
Long Island

Theres a setting in the phone that needs to be changed. Click start/ settings/ connections/ USB to PC/ uncheck the Enable advanced network function. Reinstall Activesync and should work after that. At least that what I have to do with my 8525.

At a loss with activesync

I'm at a complete loss with activesync. I've done everything I can think of and I can't get my computer to see my 8525. I've reinstalled activesync and hard resent my device. When i plug in it says
one of the usb devices attached to this computer has malfunctioned and windows did not recongnize it
usb root hub (2 ports)
- unknown device
- usb composite device
Am I missing some sort of driver somehow? I don't know what to do..please help.

Hey i had the same problem. Is this your first time installing/using activesync??
Well what I did was this:
-Install activesync 4.2 from the CD (CD that came included w/unit).
-Uninstall activesync 4.2 (don't delete any drivers installed by the CD)
-Install activesync 4.5 (download it from Microsoft Website)
-Plug in your 8525 to the PC via USB cable, and your PC should NOW recognize it.
This is what I did and it helped. There may be a better/alternate way in doing this, but I FINALLY got Activesync to work!
Oh and see if you can help me with the prob. that I'm having.
http://forum.xda-developers.com/showthread.php?t=383065

Ya I can't find the CD that came with my phone for the life of me.

ok found disc and tried that. Nothing. Could my phone be broken?

heres what I had to do to get AS working again.
Delete the current version of AS from your PC
Go into c:/wondows/program files and delete the AS folder (Windows may not let you delete some DLL's.
Go into the registry and delete any AS entries you can find, or do what I did and use Ccleaner registry clean up program (Google it, it's freeware)
Restart the PC
Install AS 4.2 from the AT&T/Cingular disk.
Install AS 4.5 from MS.
Hook up your 8525 and all should be well.

Tried that....didn't work.

Still hoping someone has some advice. I've tried two different usb cables and used different ports as well so it's not that.

quick update...
I searched through the forums and googled a few things and from what I can tell other people have had this problem and not found any solution. I am considering trying bluetooth but I don't have bluetooth for my PC...can i get some sort of adapter? Also...Is there a specific driver I can download for the HTC hermes that might fix this issue?

Yea your situation sounds like the one I used to have.
Do you have a firewall?? If so DISABLE it. I have COMODO and even though I would press "accept", the drivers wouldn't install completely.
This is what I did:
-Start your PC.
-Uninstall Activesync through the Add/Remove.
-Delete the Microsoft Activesync folder in the Programs folder.
-Restart your PC
-Wait till your firewall loads up. Disable it.
-Go through the procedures I mentioned in my 1st post.
Oh and make sure you have internet access. I'm not 100% sure if internet access helps, but it could help with the drivers.
Even though I just got my 8525, I don't mind helping someone

tried that. no go. I think i'm going to just have to get a new phone.

Did you try disabling the Advanced Network Functionality?
START -> SETTINGS -> CONNECTIONS -> USBtoPC

Yes. when I do that it makes windows see my device, but windows does not know what my device is. Thats why I think some sort of driver might be missing, but I don't know how to fix that.

branden7 said:
Yes. when I do that it makes windows see my device, but windows does not know what my device is. Thats why I think some sort of driver might be missing, but I don't know how to fix that.
Click to expand...
Click to collapse
So... with the RNDIS checkbox UNCHECKED and your FIREWALL OFF, you get the USB Device not recognized error? In that case, ENABLE it and look at these other settings:
1. In the PPC open ActiveSync, then select Connections... from the menu and make sure the Synchroinize ALL PC's using this connection: USB option is checked.
2. In Windows (XP) check your ActiveSync connection settings (see image).
3. Did you try the AS 4.5 Connection Trouble Shooter?
4. You should also try another computer, just to double-check.
There is no driver to make AS work, AFAIK. Question: What happens when the RNDIS checkbox is enabled? Does Windows report an error or simply doesn't connect?

Tried all of those things, still device not recognized. I do need to try another computer but unfortunatly do not have access to one.
When i click that RNDIS checkbox nothing of interest happens. If it's clicked on when i connect windows very briefly see's the device (although it's not recongized) and then the little symbol for unknown device on my taskbar dissapears. If I then click it off windows will again see the device and the little symbol on my taskbar reappears, but it still doesn't recongnize the device.

Wow. That's a strange problem you have there. At this point, it could be a hardware issue. You could try installing WM5Storage or CardExport just to check if the USB hardware is working (bad cable?). Also, try checking your PPC registry, specifically, HKLM\Drivers\Usb\FunctionDrivers. It should look similar to mine (see pictures attached). I believe these keys tell Windows what to do with the device when connected thru USB. Other than that, try a flashing a new ROM from the SD Card, something like VP3G's which is known to work correctly.

Branden,
I have this problem from time to time. My solution is as follows: make sure the usb cable is connected to both the phone and the computer, even though you are getting the unrecognised error message.
Reboot the phone (soft reset) while still attached to the usb cable. Do not rush anything. Input any unlock passwords when prompted by the system but be aware that booting up can be slow, so give it time.
Once the phone has booted up you should then see activesync kick in. You may have to try this several times before it works but it always works for me.
One thing I would advise is to disable/deinstall any auto locking software, eg S2U2. These tend to kick in on long synchronisations and throw the usb status out.
Hope this helps.
WB

Hi! You didn't by any changeuse memmaid or something to clean up the notification queue? (if this sounds like gibberish, you probably didn't) Let me know!
branden7 said:
Tried all of those things, still device not recognized. I do need to try another computer but unfortunatly do not have access to one.
When i click that RNDIS checkbox nothing of interest happens. If it's clicked on when i connect windows very briefly see's the device (although it's not recongized) and then the little symbol for unknown device on my taskbar dissapears. If I then click it off windows will again see the device and the little symbol on my taskbar reappears, but it still doesn't recongnize the device.
Click to expand...
Click to collapse

Same Problem
Just to let you know your not alone ...
I am having the Exact same problem at the moment .... fortunately i do have access to another PC ... My Laptop connects to it with no problems what so ever .... so it obviously is a PC issue and not a Phone issue
I too have tried all the currently posted attempts at a solution to fix it but so far nothing has worked ... i am beggining to think that i may have to do a fresh intall of XP and that would Phiss me off
So any further suggestions would be doubley appreciated

Tried everything mentioned since my last post and still nothing. Also I am now getting the white screen issue again (Which I fixed originally by buying another hermes that had a crushed usb port and swapping the screens out). I think I may be about ready to move on to another phone as this is now my third major problem with this model of phone (although one of the problems may be an issue with XP).

I had the same problem. I updated my WM5 to WM6....and it stoped syncing with my computer. Went back to exchange it. Later, I learned it wasn't the problem with the phone syncing.....here's how you can fix the problem.
Click on Start>Settings>Connection Tab>USB to PC
Uncheck "Enable advanced network functionality"
Click on "ok"
I just upgraded to wm6 again and followed these steps....now it syns fine.
It worked for me.....hopefully it will work for you.
Peace

Need Help with Titan...

Okay. Well the main problem is that I can't get my Titan to sync with my computer. I was just trying to put some cabs on it and I couldnt get it to connect. When I connect the USB to my PC gives a message reading "USB Device Not Recognized." I can't get it to activesync; therefor I can't put anything on it from my PC. So I tried the hard reset. No go. Then I was gonna reflash my ROM. But then I remembered you have to be connected to ActiveSync to do so...
I have no clue what happened. Please help out if you can.
I am running Titan reloaded 1.3.2 rom with Radio Version: 3.42.50
Thanks in advance for any help,
Dylan

Look inside the USB port for bent pins. If there are and you're incredibly lucky and good with really small tools in tight places, you might be able to bend them into place again. If you don't have any bent pins, try pulling the plug out from fully inserted ever so slightly and see if that causes a connect. That is what I have to do with my current (3rd) Mogul. HTC used a poorly designed(cheap) port on this phone and there's no reasonably way to replace it. If it is broken, you'll need to replace the phone.

I couldnt see any bent pins. So I tried what you said about slightly pulling the cord out. That didnt work either. It still gave the "Device not Recognized" message. I guess this means I will probably have to replace my phone...
Will a phone company replace it for you if you have a custom rom on the phone? I figure it voided any warranties... but if they won't, would i still be able to file an insurance claim?

Nevermind. I think I fixed it by just restarting my PC... I guess my not so genuine vista was just screwin up. xD

Scratch that. Now its again not syncing... idk what it is goin on. so I may just have my phone replaced or something...

Did you open the Comm Manager and hit the sync button while the 6800 was already plugged into the computer?

If your new ROM is based on Windows Mobile 6.1, then I think you need to do an update to Windows Mobile Device Center for Windows to see the phone. IIRC, you have to do it manually. Windows doesn't include it in updates.

I downloaded and installed the update. and still a no go. Windows mobile device center finds my device and attempts to connect with it. and every time it finally connects. and then maybe 500ms later it disconnects....
I tried syncing with my laptop (windows XP) and that worked with the activesync 4.5 or whatever it is... but the thing is, before flashing this rom I sync'd with my Vista PC. So that is where my Outlook contacts are... and i cant get them. is there any way to put them on my mSD?

HELP - cannot sync to windows 7 starter

Ive bought a netbook running windows 7 starter, now my hd2 wont connect with windows mobile device center.
I originally set up the pc synch(activesync) with an xp laptop and now it wont connect with the windows 7 netbook.
The phone is telling me to install activesync , but i cant because i have to install the newer windows mobile device center WTF
Ive deleted the old connections on activesync on my phone.
Is there something new to download to my hd2?
Any advice?
Thanks

windows mobile device centre does the same as activesync. it is the new name for activesync used on win 7.
i use the starter edition also on my netbook and cannot get mobile devicecentre installed for some weird reason. probably a problem on my netbook
started using ms myphone for the things i used mobiledevice centre for.

There must be way to connect the phone to a Windows 7 starter netbook.
I plan on doing a hard reset and want to preserve all my bookmarks, and also want to flash a ROM , I'm sure ill need to sync my phone to a computer for that?
The phone keeps telling me to install activesync on my pc even though I have to use wmdc.
When I reinstall wmdc on the netbook I keep getting an error and it won't install properly.
It says device manager not installed, or something like that .
It's a bloody mystery!

for flashing a rom you do not need activesync or mobile device centre. I flash my phone from my laptop without. just put the phone in bootloader and you can flash a rom as normal using the custom ruu. alternatively you can flash from memory card.
think ms myphone can backup that also but you have to check to make sure.

on my sig there is a flashing guide, in it there is a download for win 7 windows mobile device center run it and you should be good to go

this has been discussed so often, if you had taken the time to search there would be no need for that thread!
It so easy, just use windows update to download the driver and windows mobile center and that's it. If it doesn't work you are doing it wrong because it works for everybody else that way!

pabloh999 said:
Ive bought a netbook running windows 7 starter, now my hd2 wont connect with windows mobile device center.
I originally set up the pc synch(activesync) with an xp laptop and now it wont connect with the windows 7 netbook.
The phone is telling me to install activesync , but i cant because i have to install the newer windows mobile device center WTF
Ive deleted the old connections on activesync on my phone.
Is there something new to download to my hd2?
Any advice?
Thanks
Click to expand...
Click to collapse
Leave ytour phone, as the problem appears to be with the netbook. make sure your netbook is not connected to the internet, then disable all the security and see if WMDC recognises your phone.

Thanks for the respones, ill try those tips when I get a chance later in the day.
Apologies for starting a new thread if its been discussed many times before.

Right, i think ive tried everything.
Hard reset my hd2
Uninstalled wmdc
Did every windows update available
re-installed wmdc with webroot antivirus turned off and internet access turned off.
And it still wont recognise the hd2
When its installing the driver on my netbook for the hd2 it keeps getting an error - it says "unidentified device : device unplugged" even though it is plugged in and screen is on.
The phone will connect to my netbook for the disk drive option and the internet sharing option, so i dont think its a problem with the hd2 usb connection
Its a real mystery, anyone out there able to crack this one?

have you tried this?
settings, menu, all settings, connections, USB to PC, uncheck "enable faster data sync", click done.
when I did that, my HD2 finally connected to PC after DAYS of trying!

Yep! I sure have
The computer is just is not seeing my phone with the the activesync option, but it is seeing the phone with both the disk drive and internet sharing options.
When i try un-install wmdc some errors keep popping up, i have to manually go into the task manager and kill 2 .exe active files otherwise it wont uninstall, very strange indeed
Maybe it could be a usb port issue, but i have tried all 3 usb ports on my netbook.

Hi pabloh999,
I potentially have a fix for you. I experienced the same errors as you tried all you have and eventually found a fix - by accident!
Set to airplane mode on & then off. After this my connections & syncs were fine.
Let us know how you go.
pabloh999 said:
Yep! I sure have
The computer is just is not seeing my phone with the the activesync option, but it is seeing the phone with both the disk drive and internet sharing options.
When i try un-install wmdc some errors keep popping up, i have to manually go into the task manager and kill 2 .exe active files otherwise it wont uninstall, very strange indeed
Maybe it could be a usb port issue, but i have tried all 3 usb ports on my netbook.
Click to expand...
Click to collapse

Tried that and - nothing!
Its just not recognising my phone, its saying "device unplugged"
I even turned off the charging function when plugged into a pc, just in case that was draining too much juice from the usb port.
No problem solvers out there??

I am thinking now it could be a problem with the usb ports on my netbook.
On one of my million attempts i got a windows error message saying that i should use a high speed usb port, and it gave me a list of "high speed" usb ports on my computer.
I dont know how to use this information because it doesnt physically show which of my 3 usb ports is the "high speed one(s)"
I thought the three of them are the same?
I tried updating the usb drivers to no avail
Fu**ing pissin me off!

Sync with Win 7
Same problem here, Tried everything on the web and on XDA and still cant sync.
Is this a Microsoft Problem, Oh by the way dont agree with d3l1
Ican still sync with my old XP laptop, but my new Win 7 is crap... (Both are Asus machines)
Any pointers would be welome. Ta.