Related
Guys,
I have to keep my finger pressed hard against the bottom of the lcd unit to get the screen to display to work properly. It is under warranty with Imate but they want me to send it to Abu Dhabi for repair. I'm in Canada and concerned that I may not get it back.
So has anybody else seen this & identified this as being a loose connection rather that a real hard fault. Also has anybody fixed their unit by dismantling and reseating the connections.
Finally has anybody used the Imate repair service and was it timely & reliable?
Any advice would be appreciated.
Mick
Hi all,
I need help,suggestions,anything with an issue I've had for a while. Since the time I started loading WM6 the screen has been randomly fading to white. I have LSVW latest rom 22/4 SE and 1.40.10 radio and 1.40oli although it doesn't matter what rom you load. I tried going back to WM5 and its better but now still fades to white as well.
on advise from oli and legolas I purchased a new battery but still have the same issue.
I have dropped my phone once which resulted in a crack to the right of the DEL/CR keys so could it be a HW issue and if you think so is it one I could open up the phone and fix?
Any and all help appreciated
IN FACT IF SOMEONE CAN RESOLVE THE ISSUE I WILL DONATE SOME CASH TO THEM!
test
Im updating to
LVSW 4-23 Full, Radio 1.40.30.00, SPL 2.10.Oli, IPL 1.04
seeing if any difference comes out.
This is not the first time this issue has been reported:
http://forum.xda-developers.com/archive/index.php/t-301003.html
The conclusion is that it's hardware related. It may be as simple as one of the internal ribbon connectors having a less than firm connection. It may be brought on my anything from physical movement or pressure to internal pressure if the device gats warm. However, it is possible that there is a failing component. IMHO, a case of take it for replacement/repair or first check connectors if your brave and not worried about a warranty.
Mike
mikechannon said:
This is not the first time this issue has been reported:
http://forum.xda-developers.com/archive/index.php/t-301003.html
The conclusion is that it's hardware related. It may be as simple as one of the internal ribbon connectors having a less than firm connection. It may be brought on my anything from physical movement or pressure to internal pressure if the device gats warm. However, it is possible that there is a failing component. IMHO, a case of take it for replacement/repair or first check connectors if your brave and not worried about a warranty.
Mike
Click to expand...
Click to collapse
HHmmm interesting thread .. the only issue i have out of that is the fade to white one.
Maybe Hardware .. i got the phone off ebay and now it has a crack in it .. so i dare say it isnt under warranty any more. (even though its a max of 6 months old).
It may also be software. I experienced the WSOD on my JASJAM when playing with the GPS-related DLL's. Once this problem appeared when switching on the camera. The screen would turn white and soft reset would not fix this, only power off/on would sort it out. Seems that the drivers do not reset (some of) the hardware to a known state on boot.
Had EXACTLY the same problem. Hoped it would be a software problem. Hard-reset a few times to no avail. Upgraded to a couple of the WM6 ROMs. No change. I did notice that when it was cool it tended not to happen, but after being on the phone a couple minutes or using the PDA for a while, it would do it AGAIN.
One weird thing I noticed was that if I did a Soft-reset and held down the Left Soft-key, I could "force" it to fade to white on start-up! VERY WEIRD.
I finally bit the bullet, and sent it back to Telstra to get it sorted. Didn't want to void warranty myself.
It has been just over 2 weeks since I sent it off, and They have sent this reply...
-------
-------
Hi
This phone is currently waiting on a part which was ordered yesterday. Some parts have already been issued but needs further repair.
Regards
Nadine
--------------------------------------------------------------------------------
From: LJ Boyd [mailto:[email protected]]
Sent: Friday, 20 April 2007 2:18 PM
To: ! TMS Customer Service
Subject: RE: Imate JASJAM Problem
Hello, I am emailing about an I-Mate JASJAM phone I sent for repairs early last week (tel # xxx ).
Can you please update me as to status of this repair, as the Telstra shop did not provide me with a second phone while I await return/repair/replacement of the phone.
Thanks,
-------
-------
So, I guess it IS a hardware problem. But then again, that kind of reply, sounds a bit "dodgy" as it doesn't seem to "technical" does it?
Hope this helps.
jyetara said:
So, I guess it IS a hardware problem. But then again, that kind of reply, sounds a bit "dodgy" as it doesn't seem to "technical" does it?
Hope this helps.
Click to expand...
Click to collapse
Their reply was not very technical - does not surprise me however. The people who repair these devices are usually faced with some component/connection/screen or a m/board that needs replaced. They often fail to take account of something as basic as the case pressing on the screen or other components - particularly when device is warm. So they replace the component they think is faulty and then discover the problem is still there. With this issue in particular I think that there are no faulty components just the case is a fraction of a millimetre too tight for the internal components and hence swapping out parts can have no effect. With this fault I advise people to go for a replacement not a repair if possible.
NB: This issue should not be confused with white screen that may appear after installing particular software or when an application crashes, or when the flashing of a new ROM goes wrong! The hardware issue arises most commonly when the device gets warm or put another way goes white after maybe 10 minutes of use and will continue to go white even after hard reset.
Mike
I have this same problem! =(
My phone screen recently (4-5 days ago) started to go white. I never saw this happen with my own eyes but when i picked up my phone and its sleeping i push the power button to get to an all white screen. I can hear noises when i touch the screen but no image other than white. I can solve this by removing the battery and putting it back in, then my scren works fine....its not verry often just like 1-3 times a day.
I want to try a hard reset but have a question first: My phone is unlocked by the ebay guy i got it from, will a hard reset lock my phone back to Cingular?
Next i want to try upgrading my ROM and Radio and anything else...im looking in the wiki for instructions on how to do this. Any help? What else shouls i upgrade?
Ive only had my Hermes for around 2 months so im new to much of this.
THanks!
I recently purchased a Used Imate Jasjam (Ex Telstra Australia) with this issue.
I pulled the unit apart, and reseated and pressed the Power and LCD Display Data Cables... attempting to ensure they were firmly fastened.
I then upgraded to LVSW's Latest WM6 Release.
I have had the Phone go to White once in that timeframe since. I brought it back by pressing the power button of, then one again.
I don't feel that it's really a "100%" Faulty Part... Because it works fine othertimes. It almost seems as if connections or a Data Cable has an Issue.
I'm intending tonight and using the Phone over the weekend to see if the issue continues to occur.
BAD NEWS!!
Well, got my phone back after a bit over 3 weeks I think? I kept ringing the repair center and emailing. Finally they said it was ready, and was sent back to the shop I bought it from. Rang the shop "no it's not here yet, we will ring you"... now the repair centre to the shop is a 20 min drive... on the 3rd, I rang again at 1pm and "no it's not here yet, we will ring you when it arrives." At this point I was really getting p*ed off. So I went to the shop, and demanded, and guess what was AT the Shop?!?!?!
Anyway, after 1 friggin day, I have lost the Red & Green phone buttons! As of tonight the whole bottom section no longer work, and the screen has gone white again.
The repair report listed 3 things replaced...one was a "bezel" another was a "poly" something. I will get the report a list the replaced bits if anyone likes, but their descriptions are kind of strange if ya ask me.
Anyway, I have to send the phone back for repairs again, which could take another 3 weeks +, which I think is completely PATHETIC OF TELSTRA, especially for the fact they dont give the same phone or even similar to "loan" while I wait for my defective $1300 phone to get "repaired"... (more like 'fiddled with' & "yeah, she'll be right mate"...
GRRRRR!!!!
My girlfriends phone was having the same problem. Try popping out your SD card and putting the phone into/out of sleep and see if that brings back a visible screen. Thats how we determined her situation was a hardware problem and not a problem with the rom.
jyetara said:
Well, got my phone back after a bit over 3 weeks I think? I kept ringing the repair center and emailing. Finally they said it was ready, and was sent back to the shop I bought it from. Rang the shop "no it's not here yet, we will ring you"... now the repair centre to the shop is a 20 min drive... on the 3rd, I rang again at 1pm and "no it's not here yet, we will ring you when it arrives." At this point I was really getting p*ed off. So I went to the shop, and demanded, and guess what was AT the Shop?!?!?!
Anyway, after 1 friggin day, I have lost the Red & Green phone buttons! As of tonight the whole bottom section no longer work, and the screen has gone white again.
The repair report listed 3 things replaced...one was a "bezel" another was a "poly" something. I will get the report a list the replaced bits if anyone likes, but their descriptions are kind of strange if ya ask me.
Anyway, I have to send the phone back for repairs again, which could take another 3 weeks +, which I think is completely PATHETIC OF TELSTRA, especially for the fact they dont give the same phone or even similar to "loan" while I wait for my defective $1300 phone to get "repaired"... (more like 'fiddled with' & "yeah, she'll be right mate"...
GRRRRR!!!!
Click to expand...
Click to collapse
Yes, sadly this is kind of predictable as I said in an earlier post in this thread:
http://forum.xda-developers.com/showpost.php?p=1233420&postcount=7
This is why, as I said, get a replacement not a repair if possible. My view is that the individual components are fine but connectors come loose or the heat generated causes pressure to be put on the screen etc So it's a problem with some cases and how the innards in some cases get squeezed. So off course changing the top poly board, connectors, bezel gasket, may by pot luck make a difference but is just as likely to make no difference at all.
Mike
Status Report:
After having my phone playing Video's Through the Night (My Way of a "Stress Test" to Generate Heat) I woke up the find the screen to be "almost completely" White.
Usually its gone completely, however in this instance I was able to see the icons through the whitewash.
I put the phone into sleep and back out and the Display is fine again.
Being that these phones are much easier to pull apart and put back together than my old JasJar I might to do some further experimentation.
I think the issue will have something to do with either one of the following
- Heat
- Pressure on the LCD from Parts Around it
- Faulty Ribbon or Power Leads to the LCD
My suggestions
- In the Case of Heat... I'll run the Same Test, with the Phone Directly in front of a small airconditioning unit I have.
- In the Case of Pressure, I'm going to look and see if I can place some extra Insulation Tape or Similar on the Phone to relieve this
- I wish I could find somewhere to buy the Replacement Ribbon Cables but I don't know where I can get them in Australia... any ideas?
VolarisPtyLtd said:
Status Report:
After having my phone playing Video's Through the Night (My Way of a "Stress Test" to Generate Heat) I woke up the find the screen to be "almost completely" White.
Usually its gone completely, however in this instance I was able to see the icons through the whitewash.
I put the phone into sleep and back out and the Display is fine again.
Being that these phones are much easier to pull apart and put back together than my old JasJar I might to do some further experimentation.
I think the issue will have something to do with either one of the following
- Heat
- Pressure on the LCD from Parts Around it
- Faulty Ribbon or Power Leads to the LCD
My suggestions
- In the Case of Heat... I'll run the Same Test, with the Phone Directly in front of a small airconditioning unit I have.
- In the Case of Pressure, I'm going to look and see if I can place some extra Insulation Tape or Similar on the Phone to relieve this
- I wish I could find somewhere to buy the Replacement Ribbon Cables but I don't know where I can get them in Australia... any ideas?
Click to expand...
Click to collapse
We wait to see. Mind you one guy on these boards found he could get half an hour from his device if he put it in the freezer for a while - so I'm not sure that air-con will be strong enough!!!
Mike
Well Results.....
After pulling apart the unit and reconnected, I think I found my cause to simply be excess pressure.
I've removed the "Black Plastic" Micro SD Card from its Blanking Plate.
Since I've done this... not one White Screen Whatsoever.
I don't use an SD Card, so the issue is resolved for me, however it is very interesting.
Could be Pressure or Heat (Small Hole Might Increase Airflow/Allow for Greater Dissapation or something)
Hi folks,
i've also small experience with this "white screen" issue and just wanted to inform you about it.
I got the device from my former boss who did already complain about this "white screen" issue on his O² XDA trion with original ROM. (honestly i did not really believe him due to my experience with couple of other devices so after i got the device i was just wondering - ok back to the facts).
I installed on Friday the Windows Mobile VI Pro - BLACK 2.5 Release and until today it was running (as far as i remember expect one time) nearly perfect w/o white screens. About 45min ago, i flashed the device with BLACK 3.0 Release and got until now about 5-10 times a white screen.
I assume this is not a hardware ONLY issue but indeed very strange.
I'll go back to 2.5 and will look forward if i get again the white screen or it'll be ok.
Cheers so far
FaCeOff said:
Hi folks,
i've also small experience with this "white screen" issue and just wanted to inform you about it.
I got the device from my former boss who did already complain about this "white screen" issue on his O² XDA trion with original ROM. (honestly i did not really believe him due to my experience with couple of other devices so after i got the device i was just wondering - ok back to the facts).
I installed on Friday the Windows Mobile VI Pro - BLACK 2.5 Release and until today it was running (as far as i remember expect one time) nearly perfect w/o white screens. About 45min ago, i flashed the device with BLACK 3.0 Release and got until now about 5-10 times a white screen.
I assume this is not a hardware ONLY issue but indeed very strange.
I'll go back to 2.5 and will look forward if i get again the white screen or it'll be ok.
Cheers so far
Click to expand...
Click to collapse
You are right to ask the question "is it hardware or software".
1
We know a white screens can arise if folk duff up flashing a new ROM.
2
We know there is a hardware caused white screen that comes and goes often when device gets warm.
3
But there maybe white screens caused by some kinds of crashing software or a buggy ROM etc
Crucially in terms of finding a cure will be distiguishing between these.
2 for most people is easy - take it back and get a replacement.
1 is a matter for the ROM upgrading and fixing boards
3 is a case of trying different ROMs testing 3 party software by selective installation until the problem starts or stops.
In your case I am worried that this is a number 2 device as it did sometimes get the problem before you flashed the ROM and now it's worse. It may only be worse because this particular ROM is generating more heat and consequently more white screens. (see explanations elsewhere).
I suppose if it's an occasional problem you might live with it but otherwise it's replacement at best and repair as a rather dodgy alternative.
Mike
Hey Mike,
well, before flashing the device with a custom ROM, in my opinion it was really difficult to use it.
By flashing it with V 2.5, it was very good usable and with V 3.0 it returned to become more unusable. Nevertheless, i upgraded 10min ago with HARD-SPL-V7 and it's running fine now (i've been wating with downgrading to V 2.5. If it returns to become unstable, i will downgrade to V 2.5 again.
I'll keep you informed.
yes for this particular "white screen" issue it will be useful to hear how things go - thanks
Mike
White screen - in my case definitely a hardware issue
Hi folks,
i was testing and playing around with my Hermes and today i found the problem (very funny because now i can't reproduce it anymore but just read ahead).
Today i was playing around and after pressing by accident on the case of the Hermes, the screen appeared disappeared and changed into white.
Please download the video i recorded from the attached link - you'll see that it was able to reproduce it by tapping on the case:
http://asuka.descipe.de/dphome/test/HTC_Hermes_White_Screen_issue.mp4
Please use VLC or MPC (additional codecs required) to watch the movie.
Honestly i'm not sure if this can be reproduced by anyone but this makes the whole situation much more clear.
Any feedback is welcome.
Cheers
Hi,
I recently had a Magician shipped which seemed fine the first day of use, but at the end of the day, the gsm radio icon showed me a no reception, or 'service unavailable' message...
Now, after upgrading the Rom's (several used) and Radio update to the latest one (1.13 as far as I can see), I don't have any reception or 'service' at all...
The gsm radio always shows the '!' marker...
Anyone any idea where to look?
Loose cable, loose or bad antenna, software/rom issue?
Any ideas are welcome!
This device will be my test-unit for xanadux, but I want to make sure it's functional before testing stuff and debugging things that will never work because of a hardware or firmware issue...
Thanks guys!
Great work, super forum!
this is clearly a hardare malfunction. your device may not be identifying the sim card.
thanks for the quick response, but I don't think it's the SIM-slot that is causing me troubles... The SIM card can be read without any problem, and the pin code is asked and aknowledged by the phone. Once in a while I get coverage, but it always looks like 1 bar maximum, while my Trinity is lying next to it, same operator, and all 5bars of coverage notification are there, so it's not that I'm in a dead zone or black spot where there's no cell coverage at all.
I checked the upper back part (after removing the plastic casing top) and checked where the antenna is connected. Once, while holding and pushing onto the metal part that looks like the antenna extension, I got (just for 5 seconds that is) a connection, and signal level of 1-2 bars, but that dropped and stopped after a few seconds already...
I think it's a connection issue of some kind, internal antenna or the connection to it, but I'm not that keen on taking the unit apart to find out it's not that easy to sort the issue out...
Any help, info, ... can help...
Thanks!
the metal plate just below the top-backside plastic panel acts like the antenna.On top side of it there are two legs which connect to the mainboard.try cleaning the two spots on mainboard and the contacts of antenna.
well, i can say this because i solved this problem once this way.
good luck.
Well, I tried what you mentioned: scratched and cleaned the squares on the pcb, straightened the connecting metal parts from the back plate, cleaned all contacts: no solution...
Any other ideas?
Possibly a sort of switch which makes the device choose between internal or external antenna? What external antenna might fit?
Thanks guys!
Well,
I got my hands on a 'broken' I-mate Jam (got stuck between the car door, screen is totally broken, pcb is fine) and replaced the antenna block: FULL RECEPTION...
at least, for half an hour.. after that: reception dropped, and again left me with the "!" mentioning "no service"
I tried switching the pcb's but for some odd reason, the screen didn't come up good... The backlight didn't turn on and the screen was all striped and smeared...
Is there a difference in pcb versions, connectors, screens?
I thought Magcian = Magician, but now I'm thinking there are different models around there...
Bon... so I'm looking for a pcb of a Qtek S100 now... to switch that one with mine, and see if that helps...
really strange the reception was 'perfect' for about an hour, I even succeeded in making calls with it! No jitter, no drops, perfect reception, and then: BONK, over with it... nothing left...
Any ideas on this one, or any ideas on how to get the I-mate's pcb working in my Qtek?
Thanks guys for the info and help!
Hello
I have managed to come to the conclusion that the original cause for the d-pad failures is NOT the loose connector as described before. this connector is in fact surprisingly sturdy.
the problem lies with the little black IC on the keypad membrane.
i am taking my hermes tomorrow to my friends' phone repair shop and he is going to heat the IC up for me and allow it to reseat.
i shall report back tomorrow.
------------------------
just in case your wondering, i came to this conclusion by purposefully 'un seating' that IC and lo and behold, intermittent white screen and d-pad failures. however if i applied pressure to the IC it allowed it to make contact and it worked again, let go and white again.
many thanks
It will be interesting to hear the results on this BUT -
I'm not certain I agree with your methodology here though. I am not surprised that deliberately un-seating the IC causes a white screen! In all probability removal of any number of components will cause a white screen! AND of course heat gunning it again to re-establish it's connections will make it work again!
Unfortunately this does not prove to me at least that the IC is the problem for most people. If I remove a capacitor from my TV and the picture goes, I cannot conclude that everyones picture problems are related to that capacitor. The D'pad connection though it may appear sturdy has a set of very fine connections and it only takes one to be fractionally bent or oxidised for you to get the whitescreen or indeed a poor connection of any component or connection.
However the IC was reported on in the loooong white screen thread where some folk found that placing padding on the IC surface or squeezing it would correct the white screen and thereby concluded that it was an IC connection fault.
Of course the problem is IMHO that there are several possible causes and any individual person can have one or a combination of things causing the white screen. So far we have as possible causes:
D/Pad connector (must be seated firmly and FLAT but neither over tightened nor too loose. The pins may also get slighly bent or oxidised so cleaning them or fractionaly bending them may work
The D/Pad IC may have poor contacts.
The LCD Flex cable may have cracks (but less likely in my view)
Some have reported capacitor faults (possibly poor connections or degradation with heating or current draw) on both D/Pad and M/board. These faults may be related to the whitescreen only appearing after 10 or so minutes of use and recovery after switching off for a while.
Heating up - in some cases the whitescreen only appears when the phone is warm/hot. This may be caused by expansion of the multi-layered board causing poor contacts / or possibly components not performing correctly due to heat or current draw.
Often some of these whitescreens can be made to disappear by putting pressure on certain components / connections or even in some cases by squeezing the phone casing near the D'pad area. So all in all it is likely to be poor contact somewhere, it's just that it can be in several possible locations - including but not exclusively the D-Pad IC.
Mike
first of all, can i just say what an honour it is to have you comment on one of my threads!
second of all, i am only trying this as a last resort to revive my hermes before i jump ship to the raphael/diamond. or unless i decided to buy a new keypad PCB for it in the hope it will fix it!
i shall report back as soon as ive been down to the shop
many thanks
hi there
i had the white screen initially and although intermittent was useable, then, progressively got worse. countless reseats of the cable, time and time again, including put 'foam' in the places indicated then i did indeed notice in that post about the ic
so, i decided to experiment with the IC. first two layers of paper on top, made some difference in that i had to apply less pressure to get it to work, and then i though, id heat it up slightly using a hairdryer (only thing i had to hand!) and a nozzle made out of a drinks can and just pry it up gently. and indeed the white screen was permanent although the phone otherwise was functioning.
so, i'm taking it down to my mates tomorrow or as soon as i get a chance and he's gna have a go at reseating it using his fancy hot air gun rework thingumajig
i would definetly go for the raphael! for the sole reason that it has a VGA screen! (im an ebook nut!) and it looks beautiful!lol
will keep this post updated
i have to agree with mike on this ,there are many problems that can cause the white screen problem. But i am betting that heat is the major culprit,wether it is the IC you mention ,is another discussion, unless of course your friends attempt at reseating the IC cures the problem ,once and for all. Good luck anyway. I am keen to find out if it was successful or not
Hi there
well, he had a look at it under some fancy microscope and confirmed the IC was not sitting 'true' meaning not 100% level, he also used some little jig he had which he sat the board in and it confirmed it wasnt level
so, he heated it, and allowed it to reseat and we tried it again and it appears that did not solve it. we used another flex cable from his own spv and it still didnt work, my cable ran beautifully in his spv too though.
so, im going to find a replacement keypad pcb now and go ahead and buy it and see if i can get it to work
Hi
ive been hunting for the last hour and i cant seem to locate a d-pad anywhere
if i was to use a cingular 8525 d-pad in my vario II it would still work, just button orientation would be different wouldnt it?
do you know of anywhere where i could get one?
I'm having whit screen prob on my wizard and a complet housing case change. I didn't know a keyboard can cause white screen. I was looking to buy a new flex cable. what's the ic and who do I heat?
My Cingular 8525 is having screens issues that I thought I'd post to the community if anyone has seen this.
The normal screen will go to all white under thermal conditions it appears. Thermal being inside a hot car, in my holster against my hip, gripping in my hand, heavy use with BT or wifi... thus I suspect thermal. I've changed battery's, no change. If it has changed to all white screen, a soft reset will not revert the screen back. The pda appears to have to "cool" off before screen will recover.
Could this be a LCD driver chip dieing? The screen itself? Worth repairing? Got my eye on the AT&T Fuze but wanted to keep the 8525 going for a few more months.
Thanks, Craig
holy crap I'm having the same problem. I havent determined heat to be the problem, but the only possible clue is that once, right after i hung up ona phone conversation, the screen turned semi white. If you looked real hard you could tell that the menus and programs were still operating normally, but the screen was screwy. using johkoss's V8 w. Manilla2D
Major problem, theres a MASSIVE thread going for this, sometimes it pays to use the search function.....
this is "the most common issue" on a hermes device.
I, personally, experienced it 3 times with 3 different hermes. Each time I had to send the device back to the shop. Because my device was under warranty, I always got a new one, free of charge.
You guys might want to check the Wiki, cause I believe there's a section there just dedicated for this issue.
I can't remember what the details are, but if my memory serves me right, it has something to do with the hardware (connection of cables to the screen).
I don't use hermes anymore, but I still come to the hermes forum every now and then...
Therer are actually a myriad of reasons you can get whitescreen, both hardware and software. From the descriptions though, it sounds like hardware.
This can be one of the most difficult things to fix as there may be multiple reasons and fixing one thing won't fix the issue.
^
I am agree with you. White screen may be appears occasionally and may be not. When white screen appears in my experience, it's enough to soft-reset.
May be different solutions with another?
HTC TyTN White Screen Issue with S/N Starting with HT6's
is your TyTN S/N start's with a HT6 you have a defective model for sure they are one of the first breads and are being known too have issues, so anyone make sure it starts with a HT733G4323 Etc, if your buying one of these used.
Or Even new Watch Out.
HTC TyTN
1.10
mobile 5
With 6.1 Plug-in's
Can't say that MY HT6 is a problem.. I actually found it faster than a HT7 (I have both). I did have to replace the LCD, BUT, it was because the touchscreen died, NOT whitescreen.
I bought the HT7 as a broken Hermes off ebay and found that it was actually less responsive than my older model. Used it to fix my older HT6 than use the HT7 motherboard in my, now, Frankenphone....
The "broken" Jasjam had a broken camera. It was actually just unplugged from the board. Liked my older model better...
Cheers...
White Screen
Hi to all,
I'm using PDAcorner v.20 w/ 5mb page pool,i to has encounter a white screen issue,it is true that its my be a hardware and software issue but if you only encounter white screen that all the time it is a software issue,you can check (schaps advance config) im using version 2.02.1.0.0 builtin in pdacorner v20 check the performance setting disable file system cache and file system filter cache in the glyph cache use only 8kb observe if the white screen will appear again.
hope that this will help all with white screen issue.